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Middle East & North Africa

JUNE 2014

Destination RED SEA

ISSUE 270

Spotlight CHINA

Update GREECE & CYPRUS Endeavouring to revive a diverse tourism product

Boasting an unrivalled MICE sector

Analysis AIRPORTS

Technology enhancements for passengers

PASSAGE OF PROMISE

A vast destination, India is successfully capturing the appeal of the international heavyweights

Read online

An investment in a captivating region


CONTENTS > YOUR GUIDE 04 9

NEWS

INTERVIEW

Exciting summer ahead

T

he TTG MENA office is buzzing and wide awake, awaiting the warmth of summer and all the delights that the

season brings with it here in Cyprus; lazy days at the beach, cooling breezes and refreshing

10

DESTINATION RED SEA

flavours of ice-cream. And of course let’s not forget the significant role that the recent success of ATM plays, pro-

14

UPDATE GREECE & CYPRUS

pelling the industry and us, the TTG MENA team forwards along with it. So with our creative sun hats on, ready to bring you the latest news, we

16

ON LOCATION INDIA

welcome you to our June issue. In our dedicated Destination Red Sea report we explore how the very distinct areas that

18

ANALYSIS AIRPORTS

make up the Red Sea are working to entice visitors back. Closer to home, TTG MENA hones in

A LETTER FROM...

on Greece and Cyprus; two sun-drenched desti-

20

SPOTLIGHT CHINA

nations endeavouring to regain touristic glory. On Location India discovers its appeal to major international hotel companies and Spotlight

22

PEOPLE ON THE MOVE

China looks at its ever-growing MICE strengths. Finally in Analysis Airports we take a journey through the technological innovations taking

24

PICTURE PERFECT

2 June 2014

place in the world of airports. Wishing you all a great read, until next time.

Natalie Hami Media Reporter

TOP STORY

A strong focus on the MENA region BlueBay Group is continuing its devel-

Suites. At the heart of the financial dis-

opment strategy focused on the Middle

trict of the city, the four-star hotel Blue-

East and Persian Gulf, directing new

Bay Black Stone is set to open next. In

projects to the UAE, Saudi Arabia, Egypt

the UAE, further openings are planned in

and Turkey.

Fujairah and Sharjah in 2014 and 2015.

The company, present at this year’s

Among the expansion plans in Egypt,

ATM, gave visitors the chance to see

two new resorts in Sharm El Sheikh will

first-hand the developments announced

open their doors: BlueBay Savanna and

by the Group, most notably its new brand

BelleVue Gardenia, which will join the

Armada BlueBay which will soon include

other openings planned in all major des-

two new establishments in the most ex-

tinations in the country, such as Cairo,

clusive area of Dubai, Jumeirah Lakes

Hurghada and Marsa Alam.

Towers, the four-star resort Armada BlueBay and in 2015, Armada BelleVue ttgmena.com

In addition BlueBay City Panama is scheduled to open in August 2014.


NEWS

A shift in strategy Head of product and marketing, Desert Adventures, Elena Komarnytskaya revealed the company's upcoming innovative projects to TTG

e have new

plan to keep it up for the

and exciting

remainder of this year as

projects that

well. We also plan to focus

we are currently working

more on the local market

on this year. These range

with innovative products

from the new technology

and experiences. This

platform to the products

market has been largely

which were recently

unexploited by us in the

launched through our Art

past and we plan to shift

of Travel brochure. We

some of our focus to the

are moving at an excit-

growing demand of the

ing and steady pace and

UAE population.

Exhibition Calendar

2014

June 3-6 Connect, Marrakech, Morocco www.connect-aviation.com • June 9-10 CATHIC, Istanbul, Turkey www.cathic.com • June 12-15 International Travel Exposition, Hong Kong www.itehk.com •

Shangri-La Hotels and

Shard, London is the city's

Resorts' first property in

first high-rise hotel. It of-

the UK, Shangri-La Hotel,

fers views of London in

June 22 -24 Routes Africa, Zimbabwe, Africa www.routesonline.com •

At The Shard, London has

every direction, overlook-

recently opened its doors.

ing landmarks such as the

July 6 – 8 Routes Silk Road, Tbilisi, Georgia www.routesonline.com •

Kong-based hotel group's

President and CEO,

83rd hotel and third in Eu-

Shangri-La Hotels & Re-

rope, following the open-

sorts, Greg Dogan said:

ings of Shangri-La Hotel,

“The sweeping views

Paris and Shangri-La Bos-

from Shangri-La Hotel, At

phorus, Istanbul in 2010

The Shard provide a new

and 2013, respectively.

perspective on London.

nered with Oman based

The hotel is the Hong

July 24 – 25 MICE India & Luxury Travel Congress, Mumbai, India www.miltcongress.com • • •

TTG MENA will be available at these shows ttgmena luxury will be available at these shows

Houses of Parliament.

Located in the tallest

It is a spectacular setting

building in Western Eu-

in which to introduce our

rope, on floors 34 to 52,

signature Asian-inspired

Shangri-La Hotel, At The

hospitality to the UK.”

Debuting at major exhibition

Teaming up for success in Oman Shaza Hotels has part-

Long-awaited arrival

Making its debut at this year’s ATM, was The Royal Opera House

tract a diverse market. President and CEO,

Muscat (ROHM). Sharing its booth with the Oman Ministry of Tourism, ROHM utilised

Taameer Investment to

Shaza Hotels, Simon

manage a new hotel in

Coombs said: “This is our

the opportunity as a mean s to implement its goal of positioning itself

Muscat, located on the

second hotel with Taameer

as a centre of excellence for global cultural engagement.

prestigious Marina-front of

Investment. We first signed

Director general, ROHM, Christina Scheppelman said: “Our pres-

The Wave Muscat.

a beautiful resort in Salalah

ence at the dynamic four-day conference allowed us to present our-

which we expect to open

selves as a premier venue for culture and the arts — showcasing the

Omani development is ex-

in 24 months, and are now

rich and diverse artistic creations of Omani artists.”

pected to become a major

keen to manage our part-

leisure attraction for the

ner’s innovative 190 room

local community as well

hotel."

The Marina side of the

as for tourists visiting the

Shaza has recently an-

Fortifying links with the Middle East

capital. Key demand gener-

nounced several hotel

ators, such as the adjacent

projects including Doha,

shopping district and the

Amman and Jeddah, with

water-front board walk with

other projects currently un-

Lufthansa has given a positive outlook on the 2014/2015

its various dining options,

der negotiation in Dubai, Ri-

travel season for its business in the Middle East at this

will allow the hotel to at-

yadh, Bahrain and Istanbul.

year’s ATM in Dubai, reporting that in 2013, over 1.7 million guests, for the first time, were welcomed aboard the group members Lufthansa, SWISS and Austrian Airlines on the route network to and from the Middle East.

The premium growth in the UAE has been impressive over the last months

This reflects a growth of over five per cent compared to the previous year. In total the Lufthansa Group offered

and services, with over 7,000 business class seats being

flights to more than 104 million passengers in 2013.

installed on over 100 long-haul aircraft, thus increasing

With a view to further serving the Middle Eastern market, Lufthansa’s network is expected to grow even more. The largest growth was generated in the premium seg-

the new business class availability to 100 per cent by summer 2015. General manager – UAE and director – Gulf and Paki-

ment, especially in first and business class. In both com-

stan, Lufthansa, Karsten Zang said: “The premium growth

partments, Lufthansa has recently introduced new seats

in the UAE has been impressive over the last months.”

4 June 2014

ttgmena.com


NEWS

NEWS FLASH

Airport Lounge Check

Airline bolsters US network

Falcon Gold Lounge, Bahrain International Airport

Turkish Airlines has recently added its 249th network destination with flights to Boston. The airline already operates to seven cities in the US. This new destination was highlighted at this year’s Arabian Travel Market. Five flights from Istanbul to Boston will be operated per week initially and this will be increased to seven flights per week as of June.

By Tony Fields Heading back home from a

definitely a welcome addition for

fruitful but busy business trip, I

a business person on the go.

was drawn in by the Falcon Gold

For passengers looking to get

Lounge’s offering and headed in

some rest, the private cubicles in

to explore its promise of a serene

the Quiet Lounge area allow an

environment to unwind and forget

environment to rest away from the

about the anxieties of hurried

hustle and bustle of the airport.

Massive expansion plans for regional company

And equally important, those

business travel. Following a long journey to the

travelling with children can keep

airport I was more than pleased

them entertained at the X-box

otana Hotel

with Falcon Gold Lounge’s

zone. For myself, I opted instead

Management has

complimentary food and beverage

to make use of the Personal Media

announced the

offering, which was most delicious;

Players provided.

signing of 10 new hotels across the UAE, Iran,

TTG staff and correspondents assess services used by them. We report the results, which are

Tanzania and Sudan, all

based on a one-time experience only and view services from a customer perspective.

expected to open their doors before 2020.

Suitable for: Business / FAMILY

The brand has signed five new hotels in Dubai, which will see the brand’s total

AN IMMEDIATE REBRAND Le Méridien Dubai has been

rise to 13,518. “The new hotels will enable us to strengthen our market share in high demand areas,”

rebranded to ‘Le Méridien

set to offer one of the larg-

commented president, Ro-

Dubai Hotel & Conference

est rooms in the city that is

tana Hotels Management,

Centre.'

both exclusive and spacious.

Omer Kaddouri.

The strategic location and

Second Al Ain HOTEL announced

The new Le Royal Club is

number of rooms in the UAE

The event facilities reflect

Rotana also plans to open

potential for MICE opportu-

modern trends in décor

four properties in Iran and a

nities inspired the multimil-

and technology where the

second Sudan property has

lion-dollar expansion plans,

2,500m2 Great Ballroom,

been signed, in addition to

which were instrumental for

can now accommodate

a property in the Tanzanian

the rebranding.

more than 1,500 guests. The

city of Dar es Salaam.

In a bid to accommodate

expansion also includes six

current and future demand,

new facilities, taking the to-

Le Méridien Dubai Hotel

tal count to 21.

Major redesign soon to be unveiled

Ayla Hotels and Resorts

point for discovering the

& Conference Centre has

The hotel currently fea-

has announced the immi-

local culture, to relax or for

opened the newly built ex-

tures 18 food and beverage

nent opening of its second

shopping.

tension which houses the Le

outlets, including diversified

Looking to accentuate

chandelier and water

Royal Club.

cuisine.

the hotel’s position in

feature, will complement

three F&B outlets, Pulse

Dubai, Habtoor Grand

the ensemble, whilst

Health Club and two meet-

Beach Resort & Spa

special areas are to be

ings rooms.

on Jumeirah Beach has

created for tour opera-

property in Al Ain, Ayla Bawadi Hotel. The hotel is a four-star property that will aim to of-

The property boasts

fer dry accommodation for

“We are proud to an-

revealed extensive reno-

tors, as well as a lounge

business and leisure travel-

nounce the opening of

vation plans set to com-

entrance and relaxation

lers visiting the city.

Ayla’s second hotel, and

mence this month.

zone for early arrivals

Conveniently located

our main focus is increasing

The six-month project

and late departures.

beside Bawadi Mall, Ayla

awareness of Al Ain as a

will begin on the lobby

Bawadi Hotel offers 90

destination and our brand,

first, and will feature a

hotel’s deluxe resort

rooms and suites furnished

as well as attracting more

new contemporary de-

rooms will be completely

in a modern Arabic fusion.

visitors to our Green Oasis,”

sign and with an Arabic

redesigned and ready

In addition, 104 of the

announced general man-

touch. The central con-

for occupation in stages

rounded by the Souq,

ager, Ayla Hotels and Re-

cepts, a desert flower

by October.

presenting an ideal starting

sorts, Mohamed Soussan.

The hotel is also sur-

6 June 2014

ttgmena.com


NEWS

hotel Check

Auris Plaza Hotel DUBAI, UAE By Tony Fields

Three brands to debut in MENA

From the instant I set foot in Dubai,

ward appearance of a corporate

Auris Plaza Hotel took care of me;

hotel there were plenty of couples

picking me up from the airport

and families enjoying this dry

with a Mercedes-Benz, to a smooth

property. The hotel caters well to

check in and complimentary up-

families and couples especially

Millennium & Copthorne Hotels Middle East and Africa

grade, I was in want of nothing. My

due to its convenient location to

(MEA) has revealed a trio of new-to-the-region hospital-

room was on the 14 floor allowing

Dubai’s entertainment hub, making

ity brands, as part of its planned programme of expan-

me to enjoy the view of Dubai that

it an excellent choice for shopping

sion, with a target of 50 properties by 2017.

this spacious room offered.

tourism.

th

The brands include Studio M, M Hotel and Millennium

However, as a business traveller

And perfectly located in central

Executive Apartments. The first Studio M in the Middle

Dubai, I lacked no options for en-

I was glad to find out that the hotel

East is to open on the King Fahad Road in Riyadh in Q2 of

tertainment with the Mall of the

offers free WiFi, which was fast

2015 with a 145-key property. Travellers can expect the

Emirates being only a five-minute

and convenient. The hotel’s corpo-

first M Hotel to be initially rolled out in Dubai, Doha, Ri-

walk away.

rate offerings include an executive

yadh and Jeddah by 2017. The first Millennium Executive

floor on the 13 storey.

Apartment property will open in Muscat, with the 115-key

Indeed despite the hotel’s out-

th

Millennium Executive Apartments, Muscat by Q4 of 2014. TTG staff and correspondents assess services used by them. We report the results, which are

This will be followed by a second opening in the Dubai

based on a one-time experience only and view services from a customer perspective.

Marina district in Q4 this year, with 10 stand-alone and mixed-use development-sited properties targeted across

Suitable for: COUPLES / Business / FAMILY

key GCC cities within the next three years.

RAK TO WELCOME LUXURY Global Hotels Management (GHM) has signed a

CEO, GHM, Masood

franchise agreement with

Hashim said: “The open-

Wyndham Hotel Group

ing of the Ramada Hotel &

to introduce the Ramada

Suites in Ras Al Khaimah

hotel brand to Ras Al

is a significant milestone

Khaimah.

in our expansion across

The luxury Ramada

Sights set on Middle Eastern growth Best Western International has unveiled

Furthermore, the company is also plan-

38-suite boutique hotel.

the UAE. Ras Al Khaimah

Hotel & Suites Ras Al

is a growing destination

Khaimah, located on

and its natural beauty

the northern tip of the

attracts both leisure and

Arabian Peninsula, is a

business travellers.”

LEADING THE WAY FORWARD

rapid expansion plans in the Middle East.

ning to expand in Qatar. Having signed

The plans, revealed at Arabian Travel

a major development agreement with

Market, highlight the brand’s expansion in

Sphinex Hotels & Resorts last year, the

Saudi Arabia and Qatar.

first project will be launched in the third

ccording to the annual Travel and

$2.6 billion to Oman’s economy in 2013,

quarter of 2014.

Tourism Economic Impact report

three per cent of the country’s GDP. This

issued by the World Travel and

is forecast to rise by 10.2 per cent to $2.8

In 2014, alone, the company intends to launch eight new hotels in Saudi Arabia,

Vice president, international operations

representing all three of its hotel products

– Asia & the Middle East, Best Western,

Tourism Council (WTTC) the Sultanate

- classic Best Western, upscale Best West-

Glenn de Souza commented: “Since last

of Oman is set to lead the Middle East in

Moreover, it reveals the sector’s total

ern and luxury Best Western Premier.

year’s show we have grown rapidly, open-

terms of growth in the travel and tourism

contribution the country’s GDP was $5.4

ing the first ever Best Western hotels in

sector in 2014.

billion, 6.4 per cent of the total GDP in

Building on its two existing properties in Al Khobar and Makkah, 2014 will see

Kuwait and Makkah, and signing a major

Best Western make its debut in multiple

development agreement in Qatar.

new Saudi Arabian cities, including Al Qas-

“In the coming months we look forward

sim, Al Ahsa, Jeddah, Dammam, Al Jubail,

to expanding our Middle Eastern footprint

Hayel and Jizan. It will also return to the

even further, especially in Saudi Arabia,”

fast-expanding capital, Riyadh.

de Souza added.

8 June 2014

The report states that the country is well-positioned to post one of the most robust growth rates worldwide in the sector in the coming year. It further assessed that the travel and tourism industry had directly contributed ttgmena.com

billion in 2014.

2013, which is expected to go up by 9.4 per cent to reach $5.9 billion in 2014. By 2024, the total contribution of travel and tourism sector to Oman’s GDP is expected to reach $10 billion, 8.2 per cent of the country’s GDP.


INTERVIEW

LASTING MEMORIES CEO, Majid Al Futtaim Holding, Iyad Malas shares with Stefanie Saghbini the continued successes behind one of the region’s largest retail, entertainment and leisure operators, and its plans to create unforgettable experiences

TTG: Please share with us Majid Al Futtaim’s ethos and how the team contin-

to reach $898.45 million. This was definitely another very good

ues to carry this out.

year for Majid Al Futtaim. We have not

Majid Al Futtaim started from one man’s

only delivered robust business results but

vision to transform the face of shopping,

have also united our companies under

entertainment and leisure. The core

one umbrella corporate brand – Majid Al

ethos of the group is, as envisaged by our

Futtaim – as we embark on the next chap-

founder, Majid Al Futtaim, who once said:

ter of our expansion plans.

“My dream is to create great moments for everyone, every day.” In fact, our business is a customer

TTG: Tell us a little more about the new brand strategy, how it is coming along

centric one, based on a long-term vision

so far and the ultimate goal for this

and building shopping malls and operating

transformation.

is a long-term business.

In December 2013, we unveiled the new

Beyond that, looking at the whole

brand direction to unite our broad group

sustainability elements of any business,

of companies. The rebrand signifies a

looking at the communities in which

major investment in the company’s future

you operate and then being a good

as it prepares for expansion in both new

corporate citizen is quite important for

and existing markets.

any company operating in any market.

Our brand name and logo are important

And that makes Majid Al Futtaim a leader

indicators of who we are and what we

in that area.

stand for. As we embark on extensive expansion throughout the Middle East and

TTG: Amid rapidly increasing competition

beyond, we are taking the opportunity to

across the region, how is Majid Al Fut-

strengthen how we represent ourselves.

taim continuing to secure its place at the

Due to the size and diversity of the

forefront of tourism and hospitality?

businesses that are part of the group,

Majid Al Futtaim invests in each country’s

customers and consumers may not

landscape of modernisation by leveraging

be aware that they are dealing with a

its financial strength and regional leader-

company operating under the Majid Al

ship to build properties, create jobs, drive

Futtaim umbrella.

GDP growth and generate tourism.

Introducing an official ‘quality stamp’

Ultimately, we change the way people

across all touch points and businesses,

shop, live and play, making every day less

ensures the 250 million consumers that

ordinary.

experience Majid Al Futtaim brands each

into the Levant region through the

year, know the company behind their

opening of Beirut City Centre in

favourite.

Lebanon. Future growth in the Middle

TTG: As CEO of Majid Al Futtaim Hold-

TTG: Referring to Majid Al Futtaim’s

We began rolling out the new branding

projects under construction. Last year, we expanded our footprint

but not least, a prudent financial and risk management approach, which is typical of Majid Al Futtaim.

East and North Africa will be driven by

ing, how would you advise fellow pro-

you best describe overall performance

across all assets and markets in the

regional large-scale expansion plans

fessionals in the Middle East to keep

throughout 2013 and to what can this

region. The iconic ‘M’ symbol can now be

for our portfolios in Egypt in addition

progressing and growing?

be attributed?

seen all across the region and is already

to new malls envisaged in Saudi Arabia

In recent years, the Middle East has

The year 2013 was another year of strong

becoming a familiar sight for consumers.

and Oman, and residential projects in

cemented its position as a hub for global

diverse group of companies, how would

operational performance for Majid Al Fut-

Lebanon, in addition to hypermarkets,

business due to its central location and

taim, with total revenues reaching $6.26

TTG: What is your focus for 2014?

cinemas, family entertainment centres

experienced workforce.

billion, growing by 10 per cent. EBITDA

In 2014, we will continue to make

and snow park openings.

(earnings before interest, taxes, deprecia-

significant progress with our ambitious

tion and amoritisation) from recurring op-

plans to double the size of the business

out with careful attention to quality,

business developments in the region

erations grew by 12 per cent year-on-year

by 2018 and have several large scale

responsibility to the community and last

going forward.

June 2014

These expansion plans will be carried

ttgmena.com

The task now is to retain and improve this reputation so that we can guarantee

9


DESTINATION RED SEA

BOUNTIFUL EXPLORATION

10 June 2014

Bolstered by a plethora of vibrant natural attractions, the Red Sea's distinctive coastal cities continue to lure loyal markets to their shores. Naomi Leach investigates

espite being linked together by the mesmerising strip of globally revered aquatic abundance, the coastal cities of the Red Sea are marked by differing tourism fortunes. Rather than taking a collaborative approach to promoting the region as a whole, Jordan’s Aqaba, Saudi Arabia’s Jeddah and Egypt’s Hurghada and Sharm El Sheikh are each working on strategic approaches in line with their own national tourism agendas. But what these destinations do share is a united appreciation of the powerful touristic draw of the Red Sea and a determination to bolster visitor numbers, especially from the MENA region. “The Red Sea, known for its exotic marine life and coral reef is the ideal location for recreational activities such as scuba diving, snorkelling and fishing. To tell the stories of the rich culture and history of Jeddah, many museums have been built and guests can arrange with the concierge to visit those landmarks,” enthused general manager, Park Hyatt Jeddah – Marina, Club and Spa, Ashwini Kumar to TTG. Emphasising its status as a world class diving hotspot, PR and communication manager, Mövenpick Hotel Jeddah, Johanna Baghajati told TTG: “Jeddah is the main seaport on the Red Sea which is home to what many consider to be the best coral reefs in the world. The reefs, with over 200 species of coral and numerous sunken wrecks for exploring, are very popular for snorkelling and scuba diving, especially around the Obhur Creek area of north Jeddah.” Concurring, public relations coordinator, Four Seasons Resort Sharm El Sheikh, Nadine Abubakr highlighted these shared unique natural attributes and undeniable strengths of the region, noting how they enhance the overall appeal of Sharm El Sheikh: “It is rare among international sun destinations: a desert-and-sea hideaway – combining the Sinai Desert’s guaranteed year-round sunshine and sand-swept landscapes with the Red Sea’s turquoise waves and world-class diving.” Asserting the tourism wealth that the region possesses, general manager, DoubleTree by Hilton Aqaba, Michel Lansen added: “Jordan’s ability to attract international visitors is renowned. Leisure travellers are drawn to the country’s rich cultural and historic jewels, and its geo-

ttgmena.com


DESTINATION RED SEA graphic location at the crossroads of East and West. In

Wahashtouna (We’ve missed you) campaign, designed to

terms of market segments, Jordan is a major competitor

invite Arab and Gulf nations to visit the country.

in everything from cultural heritage and religious tourism

Complementing this aim, Minister of Tourism, Egypt,

to health and wellness, sports, corporate and adventure.”

Hisham Zaazou revealed that Egypt Air is set to launch direct flights from Jeddah to Hurghada imminently, while

to diversify. by a boom Buoyed

flynas has also bolstered this regional reciprocity by introducing Jeddah to Cairo flights launching in June. While hotel performance in Sharm El Sheikh has been

Honing in on Jeddah, Baghajati explained how the city

subdued with a 7.3 per cent decline in occupancy and a

expertly combines an array of unique Red Sea elements.

decline of 19.8 per cent in RevPAR, according to HotStats

“The greatest concentration of tourism is in Jeddah,

in the MENA Chain Hotel Market Review December 2013,

with many hotels which make up 90 per cent of the total

Egypt’s tourism industry is resiliently working to improve

stock along the Red Sea. It is also the centre for apart-

its inbound volumes.

ments and resort complexes and the main gateway into

Elucidating on the feeder markets still remaining loyal

the area because of its good road and air links. Jeddah

to Sharm El Sheikh, Abubakr told TTG: “We still have

is a cosmopolitan city with modern shopping facilities,

some feeder markets who are showing confidence in our

international cuisine and a great variety of artwork. But

destination such as the Russian market; from the Gulf,

it hasn’t forgotten its history, and the Old Town contains

Saudi Arabian and Kuwaiti markets; and from the Middle

many squares and buildings of historical interest. The

East, Jordanians.”

city is full of traditional souqs in addition to modern shopping malls.”

Anticipated growth

Driven largely by corporate demand, Jeddah experienced growth in all key performance indicators for the month of December, according to Hotstats, with RevPAR

Further welcoming this trend for inter-regional travel,

up 9.7 per cent to $171.05.

Jordan’s primary source markets continue to be the

Indeed, Jeddah as a gateway city for both the business

wider GCC countries and Northern Europe including UK

and pilgrim segments is thriving, as PR, Saudi Arabian

and Germany according to Lansen. Meanwhile Mina Hotel

Airlines, Ahmed Alharbi confirmed to TTG: “An estimated

Aqaba hosts Russian, Eastern European and Western Eu-

three million pilgrims are expected for the annual Haj pil-

ropean guests as their top feeder markets.

grimage and about six million for the year-round Umrah

By also capitalising on its fortuitous location on the

pilgrimage. Moreover, a large number of holidaymakers

shores of the Red Sea, Aqaba’s tourism sector is growing

and tourists from around the Kingdom and various GCC

from strength to strength according to industry stake-

countries are expected to visit Jeddah during the Jeddah

holders.

Ghair tourism festival.” Characterised by a blend of corporate and religious

“With its rich heritage, well-developed infrastructure, traditionally warm hospitality and world-class hotels,

travellers, KSA as a whole is promoting its add-on cul-

Jordan is one of the most welcoming and most exciting

tural and leisure experiences to extend visitors’ stay.

countries in the world, and Aqaba is a very strong city

Overlooking the Red Sea and King Fahad Fountain, Park

which is increasingly being discovered by greater num-

Hyatt Jeddah – Marina, Club and Spa is able to accom-

bers of international visitors. Tourism is the leading gate-

modate up to 900 guests and therefore promotes its

keeper industry to raise awareness of the tremendous

credentials as a venue for weddings, MICE events in addi-

surprises and treasures that Jordan holds,” acknowl-

tion to its extensive spa facilities and F&B offerings. The

edged Lansen.

hotel welcomes corporate visitors from Dubai and works

“Jordan has it all, from religious sites, cultural and his-

closely with religious tour operators and travel agencies

torical sites, eco, leisure and adventure,” added manager,

to provide packages for small groups.

Mina Hotel Aqaba, Mahdi Al Salah. The Aqaba Special

Kumar noted: “KSA has seen a significant boom in

Economic Zone Authority (ASEZA) has been praised for

overall infrastructural development over the last five

its efforts to elevate and distinguish Aqaba as a top Red

to eight years in due course to preparing itself to be a

Sea tourism destination in its own right, enticing long and

self-sufficient peninsula within the region and to cater to

short stay tourists.

be the hub of the Middle East. This has been an add-on

“We are also looking forward to the expected growth

advantage for corporate clientele recently to visit KSA

of Aqaba, as outlined by ASEZA, as plans get underway

to combine business with pilgrimage as well. With the re-

for a number of major projects in the city including the

cent development of the Umrah visa, pilgrims are allowed

Ayla Oasis and Saraya Aqaba projects and we under-

to extend their stay over a period of three months, giving

stand that there are talks for a theme park and a resort.

them an opportunity to explore other parts of Saudi Ara-

It’s all very exciting news for Aqaba as the city adds fur-

bia with great historic and cultural importance such as

ther value to its continued appeal to national and inter-

Madaen Al Saleh and Jabal Ohud.”

national travellers. The announcement of an increasing number of airline routes direct into Aqaba is also warmly

REVIVAL OF CONFIDENCE

welcomed,” explained Lansen. Encompassing three distinct countries, sharing a

As KSA overflows with touristic success, there is an ef-

touristic abundance of offerings, the Red Sea as a

fort by its Egyptian neighbours to flood Sharm El Sheikh

region flows with promise. Jordan, Saudi Arabia and

with some of Jeddah’s advantageous tributaries. In a

Egypt’s respective travel industries are working their

bid to recapture interest in Egypt’s Red Sea coast, the

utmost to reveal this enduring natural wealth, specifi-

Egyptian Ministry of Tourism has recently unveiled the

cally to the MENA region.

June 2014

ttgmena.com

11


DESTINATION RED SEA

Broadening footprint across the Red Sea region FRHI Hotels & Resorts (FRHI) has announced the development of seven new hotels in the Middle East, Africa and India (MEAI) region. The addition of these new hotels is a step towards FRHI’s goal of doubling its regional footprint by 2020, where it already boasts 19 properties. The new developments are set to open in key strategic

Increased regional connectivity

markets, including KSA, Egypt, the UAE and Nigeria. President, FRHI, Michael Glennie said: “Our newly

Our newly announced projects represent significant growth for FRHI and support our global expansion strategy.

announced projects represent significant growth for FRHI and support our global expansion strategy of

Saudi Arabian airline, flynas has revealed the strategic

With the addition of Cairo, flynas now covers the North,

growing by 50 per cent over the next five years.” The brand’s 2020 expansion strategy for the MEAI

extensive retail, residential apartments and the largest Crystal Lagoon in the world. The Fairmont is scheduled to open in 2015, including a Fairmont hotel

expansion of its Global flight

South, East and West of the

region features new hotel developments in KSA with

Routes programme with

country, making it one of the

these including two new hotels, Raffles Jeddah and

and residential development with 457 guestrooms

the launch of daily non-stop

biggest regional players ser-

Swissôtel Jeddah. Raffles Jeddah is to feature 180

and 232 residences. Swissôtel Citystars Sharm El

flights from Jeddah to Cairo

vicing Egypt.

guestrooms and 188 branded while Swissôtel Jeddah

Sheikh is due to open in 2016. Raffles Citystars Sharm

is to boast 350 guestrooms.

El Sheikh is to feature 250 guestrooms and a Colin

starting in June 2014.

flynas also announced at

Montgomery 18-hole championship golf course.

ATM the signing of a strategic

In Egypt, Fairmont Citystars Sharm El Sheikh,

destinations in Egypt, with

MoU agreement with Egyptian

Swissôtel Citystars Sharm El Sheikh and Raffles

The final phase of FRHI’s Sharm El Sheikh project

Cairo being added to its exist-

carrier Nesma Airlines which

Citystars Sharm el Sheikh are due to be introduced

development is expected to include an extensive

ing route network of Alex-

will further solidify its pres-

to the Red Sea coast. Fairmont Citystars Sharm el

residential development with multiple lagoons and a

andria, Assiut, Sohag, Luxor,

ence and reach within Egypt

Sheikh has been designed as the first phase to offer

boutique desert hotel featuring 80 tent-like rooms.

Sharm El Sheikh and Aswan.

and North Africa.

flynas will now fly to seven

12 June 2014

ttgmena.com


DESTINATION RED SEA

Great expectations General manager, DoubleTree by Hilton Aqaba, Michel Lansen outlines to TTG how Aqaba will develop into a tourism hub pitality community.

Aqaba is ideally placed to

out by ASEZA has shaped

support Jordan’s tourism

Aqaba’s status as a distinct

aspirations whether it’s

destination with broad sector

onstrate a continued commit-

business-led or across the

appeal. That determination to

ment to achieving targeted

many different sectors of

build strong foundations for

tourism growth by improv-

leisure tourism. The city’s

the industry was underlined

ing access to the country

enviable coastline location

recently following the ASEZA

and also by offering visitors

in the North East corner of

announcement to develop a

high-quality and diversified

the Red Sea attracts short

new $1.5 billion leisure resort

products and authentic expe-

and longer stay tourists, and

in Aqaba – news that was

riences that reflect

the tremendous work carried

warmly welcomed by the hos-

Jordanian culture.

These key activities dem-

Jordan property scoops award Zara Spa at Mövenpick Resort & Spa Tala

Tala Bay, Beat Peter said: “We’re very proud

Spa in Jordan’ at the World Luxury Hotel

our spa has been gaining a great deal of in-

Awards.

ternational attention.”

It has been revealed to TTG that Golden Tulip Aqaba has recently finished a renovation programme and soon renovation works for Mina Hotel Aqaba will be introduced, expected to be completed by the end of July 2014.

EXPANDING Diving operation Global live-aboard franchise company, The Aggressor Fleet, has announced its entrance into the

General manager, Mövenpick Resort & Spa

Bay was awarded the ‘Best Luxury Resort

NEWS FLASH

Egyptian diving market with the launch of the Red Sea Aggressor luxury live-aboard. Commenting on the expansion to the Red Sea, CEO and managing director, TVB Group International,

The spa covers 1,200m2 and features 11

David Home said: “We believe that we can transform

hotels for their facilities and service with the

types of treatment rooms. Facilities include

Egypt into a global leader in live-aboard scuba diving

winners and finalists voted by thousands of

a hydro pool, a sauna, steam rooms, beauty

hospitality and attract divers from outside

spa guests from 144 countries online.

salon, nail studio and tranquillity areas.

of the European market – Egypt’s primary source of

The organisation annually recognises

June 2014

diving tourism.”

ttgmena.com

13


UPDATE GREECE & CYPRUS

A SEASON OF PROSPERITY

pany’s goals and objectives.” Travelling northwards to the city of Thessaloniki, president, Thessaloniki Hotels Association, Aristotelis Thomopoulos commented to TTG on the promotional focus they are taking in this part of Greece. “We have been targeting to increase the numbers from the European market and supporting the already existing ones. From 2015, we will be targeting new markets more efficiently such as Indian, Japanese, Chinese and the Arabian market.” Further elaborating on Thessaloniki’s diverse inbound tourism market, Thomopoulos informed that the MENA segment is one to keep an eye out for, having claimed a 22.6 per cent share of the total inbound visitor figures to the city during 2013. He also clarified that the main points of interest from these markets focus on quality, spacious rooms, efficiency and variety, among others.

Aphrodite beckons Looking to a more fruitful future is also high on Cyprus’ agenda with the island’s prominent hotels intent on enhancing facilities to remain competitive as well as educating on the destination’s offerings. Business development director, St. Raphael Resort, Limassol, Farah Shammas exclusively told TTG: “Our strategy is to remain positive, keep developing and improving

Greece and Cyprus have long earned global respect on the tourism front. These sun-drenched Mediterranean destinations now continue to prove their resilience and look to future positive developments. Stefanie Saghbini reports

our product (we have some exciting plans in store for new areas and conference facilities) and to keep in touch with all our clients through every medium.” In addition to this, Shammas conveyed that despite the period having been a difficult one in Cyprus, especially for tourism, the island certainly has many positive months to look forward to. “The beginning of May was particularly encouraging, mainly due to the Russian holidays, and we are looking forward to a bright summer.”

estled in the corner of Europe, these two distinct

and stability in the following ones,” Xiarchogiannopoulou

yet culturally-diverse destinations are eagerly

commented.

showcasing the immense tourist offerings of their respective countries while looking to the future with an indisputable air of optimism. With this in mind, TTG sought to discover how each of these destinations is striding forth and what steps are

Meanwhile in Nicosia, a more attractive hub for the corporate guest, general manager, Centrum Hotel, Panikos

“Messages from key markets show increasing trends for 2014, and we are already seeing good results. This gives us

Leonidou highlighted the growing confidence for 2014. “As our key clientele base comes from the corporate

a note of optimism for the recovery of Greece and espe-

segment, our occupancy levels plummeted which pushed

cially Athens as a destination,” she further expressed.

us to remain as flexible as possible with our rates and

With optimism abounding, CEO, HotelBrain, Konstanti-

offerings; something which we have successfully ac-

being taken to regain tourism glory. By questioning the

nos Paschalides shared with TTG that the months ahead

complished. As a result, I can happily say that occupancy

travel industry, TTG aimed to answer: what strategies is

look promising as their consolidated booking position for

levels between H1 of 2013 and H1 of 2014 have significantly

Greece implementing, and how is Cyprus educating the

all hotels in the first quarter is already up by eight per

improved.”

industry on what it has to offer?

cent. “These results can be attributed to the level of qual-

A Greek welcome Eager to reclaim its position among top tourist destinations in Europe, experts in the industry such as sales manager,

Apart from enhancing its services, Cyprus’ tourism

ity delivered to the guests in value for money rates and

stakeholders are keen to educate potential markets in a

the end of socio-political unrest in the country as well as

bid to lure in key feeder markets, as explained by director,

positive publicity for Greece received from international

Antara Palace, Nora Csige. “We have started promoting

media,” he exclusively revealed.

Cyprus and Antara Palace abroad in special events and

One such team making every possible effort to shout

Novotel Athenes, Eleni Xiarchogiannopoulou spoke

a positive message to the world is that of Hilton Hotels &

expos targeted towards the luxury segment, for example in the UAE, Qatar, Russia, the US and Europe.

exclusively to TTG to inform on the ways in which Greece,

Resorts, Greece and Cyprus. In a bid to place Athens back

steeped in deeply-rooted history, appears to be on the

on the tourism map, the group's area general manager,

region and the US, we also have to educate and familiarise

right path to bring success swiftly back to the country’s

Bart van de Winkel said: “The hotel actively participates

people with Cyprus,” she said.

tourism sector.

in international tourism exhibitions, invests in creative

She explained: “The government, as well as other tourist organisations and associations, have significantly pointed out that for the years to come our marketing strategy will be more and more dedicated to new products as well as the level of quality.

“It is important to mention that especially in the MENA

With Cyprus’ proximity to the MENA region and the

marketing and is very active in social media to build strong

growing air links, Leonidou stated that visitors from

relations with its fans and followers.”

MENA are bound to improve. “Lebanon, just under

Also endeavouring to shed a positive light on the country is the dedicated team at Grand Resort Lagonissi,

half an hour from here by plane, is already growing for the weddings and honeymoons segment.”

whose general manager, Nikos Tzimas shared with TTG:

She described 2013 as a good year, with promising re-

“Our utmost priority is to deliver the highest level of ser-

Gaining back the well-deserved confidence which

sults delivered for Greek tourism for the months ahead.

vices; we consistently invest in the extensive training and

once encompassed the two distinguished tourism

“Certainly the previous year’s problems in the hospitality

motivation of our personnel, because we know that our

hubs, both destinations are eager to triumph

sector cannot be overcome in one year but needs progress

people are the reflection and ambassadors of our com-

once again.

14 June 2014

ttgmena.com


UPDATE GREECE & CYPRUS

Boasting an awardwinning product

Accommodating the MENA family With a view to targeting the Middle Eastern

food items and dishes presented in our

Alexander The Great Beach Hotel,

countries, assistant manager, Cleopatra

menus taking into consideration each coun-

Paphos, Cyprus experienced its best year

Hotel, in Nicosia, Cyprus, Christiana Iacovi-

try’s differentiation in food preferences.”

ever in 2013, according to its general manager, Andreas Christodoulides, who explained exclusively to TTG that this has, in turn, made 2014 very challenging. On the other hand, Christodoulides clarified that despite the challenges, 2014

The forecast for the remainder of the year is looking very promising indeed.

started on a strong note, with higher occu-

dou spoke with TTG to reveal the offerings

Iacovidou also noted further facilities for

provided by the team for the MENA guest.

families including family rooms and suites,

“The Middle East has been traditionally

an outdoor swimming pool and kids' pool.

a market we worked with and it currently

“In addition, the in-room facilities include

consists of 10 per cent of our revenue. This

water kettles and cots for infants and we

figure could definitely rise. Our hotel caters

can arrange babysitting facilities,” she

to the needs of the MENA guest regarding

concluded.

pancy having been achieved during the first four months (January – April) of the

works that have really boosted perfor-

year, compared to the corresponding

mance in 2013 and continue to do the same

period in 2013.

for 2014, and the high standard of service

On the path to success

provided and awards received from our

President, Thessaloniki Ho-

tronomy and nightlife. Addi-

der of the year is looking very promising

main tour operators, as well as from

tels Association, Aristotelis

tionally, Thessaloniki can be

indeed. We believe that the main reasons

TripAdvisor, which have contributed posi-

Thomopoulos is bringing the

promoted as part of classical

for this are two: the $9.6 million renovation

tively,” he further told TTG.

Greek city into the tourism

round tours of Greece and as

spotlight through a number

part of leisure holidays com-

of initiatives.

bining a city visit with the

“Additionally, the forecast for the remain-

“Depending on the market,

resort areas. Our strategy

we promote Thessaloniki as

is to enhance the identity

a city break and MICE desti-

of our city and increase the

nation along with the city’s

awareness of the destination

culture and heritage, gas-

worldwide,” he noted.

Appreciating its loyal passengers Consolidating its strategy of reinforcing

rewarding, the Bahraini national carrier

its network with key global destinations

has launched a ‘Double Miles’ promotion,

and providing strategic business and tour-

which, as senior manager, customer care

ism links, Gulf Air is gearing up to resume

and service quality control, Gulf Air, Kavita

flights to the Greek capital, Athens, with

Sharma AlJassim explained, coincides with

four weekly flights to the city’s international

the upcoming resumption of operations to

airport, commencing in June.

Athens, giving all FalconFlyer members the

On its mission to remain dedicated to making passengers’ travel experience more

opportunity to travel to the Greek capital while earning even more miles.

Promising times ahead the socio-economic environ-

full of the prospect to visit

ment and support future de-

for business or leisure.”

velopments has significantly

Winkel further added: “As

bolstered demand and city

we are in the process of

occupancy.

launching more and more

Honing in on the goals

offers, our product is be-

for the property in the

coming even more

months ahead and year to

attractive.

According to area general

follow, Winkel exclusively

manager – Greece and Cy-

told TTG: “The focus for

visit our websites and social

prus, Hilton Hotels & Re-

2014 and 2015 is to improve

media channels and stay

sorts, Bart van de Winkel,

the image of Athens and

informed on all the amazing

an increased confidence in

highlight the fact that it is

things that take place at the

Greece’s efforts to stabilise

a friendly and pleasant city

Hilton Athens.”

“All you have to do is

June 2014

ttgmena.com

15


ON LOCATION INDIA

A

vast destination which conjures up images of unbridled colour and impressively imposing architecture, India continues to awe the travel and tour-

ism industry. In fact so much so ,that international heavy weights such as IHG and Carlson Rezidor Hotel Group, among many others, are expanding in the destination. Apart from investment in India, it was recently

PASSAGE OF PROMISE

announced that its visa-on-arrival facility was to be extended to 180 countries, coupled with increased flights to the destination by airlines such as flydubai and expansion on the cards by Air India Express, all assist in making India more accessible. With such rapid developments taking placeTTG spoke with a number of travel industry experts to find out just what makes India so enduring as a destination and why international brands are keen to make their mark. Commenting on the country’s growth, president – Asia Pacific, Carlson Rezidor Hotel Group, Thorsten Kirschke exclusively told TTG: “Travel and tourism contribution to GDP is forecast to rise by 7.3 per cent in 2014 and expected to rise by 6.5 per cent per annum over the next 10 years according to WTTC.” Referring more specifically to the luxury segment, managing director, Wego India, Jackson Fernandez commented to TTG: “There's been a continual growth of luxury properties with the entry of international properties.” According to Kirschke, to boost tourism the government will be increasing investment in travel and tourism infrastructure by 9.8 per cent in 2014.

Evoking a mixed landscape of unforgettable imagery and experiences, Natalie Hami discovers how this destination continues to grow, attracting international hotel brands

Future game plan Carlson Rezidor Hotel Group is just one of the prominent international hotel companies looking to heavily invest in India, with Kirschke highlighting that the Group plans on opening another 10 hotels in India this year. So the question that begs to be answered

developing affordable and reliable hotels

is, why India?

near top tourism attractions is important

“Indian hospitality is internationally well known;

for capturing the leisure travel market.”

combine that with the rich cultural heritage and it

As such it appears that IHG is another

guest expectations.”

While some properties are clearly focus-

General manager, Alila Diwa Goa, Sid-

ing on strengthening their services, others

dharth Savkur explained to TTG how as

such as The Imperial New Delhi are taking

part of a growing sector the hotel also had

action to harness new clientele via road-

becomes a perfect marketplace for tourism. We

global hotel giant looking to invest in this

to progress to move with the industry. “My

shows. “In order to enhance our business

want to showcase this unique experience to travel-

rapidly developing destination, where

own objective is to foster an environment

we are focusing on more specific road

lers visiting India,” commented Kirschke.

India represents their third largest pipe-

where innovation and creativity are a way

shows in our feeder markets to tap new

line globally with a projected growth of

of life for the team at the resort. We are in

clients. We are participating in specific ap-

India’s vast landscape as well as tourism offering

nearly 300 per cent in the next three to

an extremely competitive market where

pointment based travel marts such as ILTM

requires research and a strategy. Kirschke noted

five years, adding 45 hotels to their cur-

standing still is the equivalent of going

to showcase our iconic hotel,” director

that according to UN reports by 2020 India is set to

rent portfolio of 19 hotels across 13 cities.

backwards. ”

sales and strategic planning, The Imperial

However, the desire to make one’s mark within

become the world’s youngest country with 64 per cent of its population in the working age group.

This very same sentiment was also

Healthy competition

noted by chief executive of SUJAN and

With this in mind, he noted: “We believe future

New Delhi, Gaurav Sindhwani told TTG. Meanwhile, CEO, lebua Hotels & Resorts,

vice president, Relais & Chateaux, Jaisal

Deepak Ohri explained to TTG that custom-

opportunities are greater in the midscale segment

However amongst more local brands and

Singh. He commented: “We try and stay

ers have also become more savvy. “Cus-

which is underserved.”

also properties that are more well-es-

ahead of the curve; constantly upping our

tomer expectations and choices have also

tablished, efforts are being made to con-

game and standards, enhancing experi-

increased over the years, and these are

– India, Middle East and Africa, IHG, Pascal Gauvin

stantly keep on top of guest demands

ences and ensuring we are continuously

turning into demands for better service,

who told TTG: “We see midscale and select-service

and needs.

striving for excellence.”

which in turn requires tourism workers to

This was also reiterated by chief operating officer

hotels as a major opportunity for our business in

Complex general manager, The Wes-

Director of sales and marketing, Fair-

have higher skill sets.”

India. There is currently no brand leader addressing

tin Gurgaon, New Delhi and The Westin

mont Jaipur, Shagun Sethi also noted that

the growing demand from value-conscious travel-

Sohna Resort and Spa, Sanjay Sharma

the hotel is looking to increase awareness

With its exceptional tourism offering,

lers. Our Holiday Inn and Holiday Inn Express brands

pointed out the significance in pre-

across markets by augmenting existing

India continues not only to charm its visi-

are in prime position to answer this need in India.”

empting change. He said: “It is critical to

services and building upon the strength of

tors but also international hotel brands

be quick and adapt to the ever-changing

the brand in key market segments, thus

which continue to invest in this develop-

airs of the hospitality industry as well as

ensuring that visibility remains high.

ing destination.

He added: “For India’s booming tourism industry,

16 June 2014

ttgmena.com


ON LOCATION INDIA

Heavy investment on the cards

Promoting a multifaceted destination

With further expansion

include Hilton Jaipur, (re-

“We are committed to

plans on the horizon, vice

cently opened) and Dou-

India, one of our key stra-

and palaces of Rajasthan. There are luxury

president, operations –

bleTree by Hilton Agra –

tegic growth markets, and

hotels in every region, from ultra-modern

India, Hilton Worldwide,

considered one of the very

continue to explore op-

international five-star chains to boutique

Daniel Welk commented

few hotels to offer views

portunities to increase our

converted palaces that ooze character and

to TTG on the company’s

of the Taj Mahal.

footprint in the country

charm. Many of these hotels have wonder-

through a multi-brand and

ful spas, and India is becoming increasingly

ton Worldwide recently

multiple-partner strategy,”

popular as a detox destination for health and

opened a Hilton Garden

he noted.

wellness holidays. There is mountain trekking

Welk clarified that Hil-

exciting upcoming projects in India. “Over the past four

“Recently we announced

months we have launched

Inn in Trivandrum, Double-

three new hotels and for-

Tree Suites by Hilton Ban-

the signing of manage-

the numerous national parks and outright re-

ayed into Bangalore and

galore, which was a first

ment agreements for two

laxation on the beaches of Goa and the back-

Trivandrum. We anticipate

for the company in Banga-

Hilton Garden Inn brand

waters of Kerala. There is perhaps no single

opening two more hotels

lore and Hilton Bangalore

hotels in Jaipur and Luc-

country on the planet that offers so much

this year.” The hotels

Residences.

know.”

diversity for the traveller as India.

in the Himalayas, tiger spotting on safari in

Lightfoot Travel actively promotes India to our clients in a number of ways. When meeting clients in person to plan their upcoming holidays it is often one of the top countries

Director of the Middle East, Lightfoot Travel, Matt Vlemmiks revealed to TTG India’s diverse tourism product

we promote. We also have collaborated with publications and sent journalists on press trips to India, as well as supplied editorial content on India to magazine and website partners as well as on our own blog. We also

Spreading its worldwide footprint

There is an exceptional variety of tourism

push India as one of the top destinations

strengths. The headline sights and cultural

in our digital marketing campaigns, as the

and historic attractions are extremely well

country and its various well-known proper-

renowned, but India has so much more to of-

ties are amongst the top searched destina-

fer than the Taj Mahal and the various forts

tions in Dubai.

Building a distinctive image

flydubai has announced it will serve five

are playing in the development of the

new destinations, doubling its network in

tourism industry and there remains much

India with the addition of flights to Delhi,

opportunity. Our commitment to further

ecently opened JW Marriott Bengaluru is looking to offer a unique brand of luxury

Kochi and Thiruvananthapuram.

strengthen the trade, travel and tourism

hospitality. Director of sales and marketing, JW Marriott Bengaluru, Prakash Viswa-

CEO, flydubai, Ghaith Al Ghaith com-

links in the region by opening up previously

mented: “As flydubai approaches its fifth

underserved markets supports the Dubai

year of operation it has created a network

Tourism Vision 2020.”

of 74 destinations in 35 countries. To-

Furthermore, Kazakhstan is set to debut

day’s route announcements are a clear

on flydubai’s network with flights to two

demonstration of the important role we

destinations, Almaty and Shymkent.

nathan clarifies how the property is planning to move forward with this. “As we are a new property, the focus of all our marketing activities is to build the core proposition of our brand. The aesthetics of the hotel, along with the promise of personalised service, make JW Marriott Bengaluru stand out among all others,” said Viswanathan. According to Viswanathan, the hotel has also just opened its Executive Lounge.

Committed to luxury Managing director, Wego India, Jackson Fernandez exclusively comments on India’s most popular cities along with the destination’s dedication to the luxury segment

destinations such as Udaipur and Jaipur.

connections between all these locations

India’s heritage sites are very popular with

have helped to improve access to the sub-

international travellers and many times their

continent.

visits coincide with major festivals such as the Hindu New Year (Diwali), Holi and Kerala

TTG: How does India successfully cater

Temple festivals. It’s these traditional des-

to the luxury traveller?

TTG: Which cities in India are doing

tinations that continue to attract visitors to

India is very dedicated to its luxury prod-

particularly well with regard to visitors

India. We’re also finding that travellers today

ucts. Our five- to seven-star properties have

and why?

seek a more individual and cultural journey.

an exotic appeal with some offering gem studded hotel rooms, plunge pool villas and

At this time with the approaching Indian summer, many travellers are taking off to

TTG: Which markets are visiting these

served by personal butlers. This aspect of

cooler destinations and hill stations such as

cities/areas?

the hospitality market takes luxury very

Shimla, Darjeeling, Nainital, Ooty, Srinagar

Currently India is very popular with inter-

seriously. Hotel brands such as Taj Hotels,

and Kodaikanal. Some are also opting to

national visitors from Dubai, Singapore, the

successfully provide an individual and lavish

spend their time in historical and cultural

US, the UK and Australia. Improved flight

style, in breathtaking locations.

June 2014

ttgmena.com

17


ANALYSIS AIRPORTS continuously explore and implement new technology to enhance the passenger experience.” When Singapore Changi Airport introduces Terminal 4 imminently it is set to see an extensive roll-out of seamless travel initiatives that are set to positively alter passengers’ travel experience. “These initiatives include self-service and automation options such as self-check-in, self-bag drop, automated immigration clearance and self-boarding at the departure gates – collectively known as FAST travel. At the moment, there are already several components of FAST initiatives that have been newly introduced, such as self-boarding gates and self-service check-in kiosks,” Goh further announced.

VISIONARY ADVANCEMENTS

The importance of providing a seamless experience through making passengers much more independent was also highlighted by Qureshi, who told TTG: “A lot of technology is based around making you independent and these are key trends that we’ve seen around the world and not just in MENA,” he said, adding that making the airport as similar to daily life as possible is key. With this in mind, Munich Airport, which pro-

The technological superhighway has created a whirlwind of changes with the world’s airports. In turn, passengers are positioned to benefit. Stefanie Saghbini delves into this tech-savvy world

n the next few years a wave of highly significant

set to improve and streamline passenger experience was

changes are set to be welcomed by airports world-

group exhibitions director, Reed Exhibitions Middle East,

wide, as technology continues to claim a strong domi-

Daniyal Qureshi who said: “About $40 billion in airport de-

nance over the world of travel and tourism.

velopments are taking place in the region requiring a mas-

IT and communications provider to the air transport

sive technology support.” Qureshi added that the array of

community, SITA, recently conducted research showing

new products on display at the Airport Show generated

that flight status updates have already become a main-

wider interest among regional industry professionals, all of

stream mobile service and will extend to the vast major-

whom caught a glimpse of what lies ahead.

vides a number of tech enhancements for its passengers such as free WiFi, recharging stations and PC workstations are also currently testing a new development, ‘easyPASS.'

A lot of technology is based around making you independent and these are key trends.

ity of airlines and airports by the end of 2016. SITA has also reported that over 50 per cent of inter-

Seamless experience

“It allows travellers to pass the departure control points without showing their passports

national airport passengers will be using their mobile devices for flight status as well as baggage status and

These sentiments were shared by a number of airport

to an officer. The e-passport is read by a scan-

airport directions; services which are set to come into

experts who expressed their exclusive opinions to TTG on

ner and a camera compares the passport

full effect over the next two years.

the crucial need to turn the advancements of technology

photo with the traveller’s face,” manager press

into action.

relations, Munich Airport, Peter Prümm com-

According to director, market insight, SITA, Nigel Pickford, efforts are being made across the industry

“Technology is an essential and integral part of every

mented to TTG.

to collaborate in developing innovative products to

airport experience,” assistant vice president, corporate

Comfort and speed commanding passen-

provide the correct information where and when it is

communications, Singapore Changi Airport, Robin Goh

gers’ airport experience have also been at the

needed.

told TTG. “The best airports around the world tap on vari-

forefront of strategies for TAV Operation Ser-

ous technological innovations and platforms to ensure

vices, which recently introduced AirportEasy.

coming,” he added. “All airlines and 90 per cent of air-

efficiency and safety across in-terminal and airside opera-

com; a global portal which provides passengers

ports are planning to make business intelligence invest-

tions, and enhancing the travel experience at various pas-

with a wide selection of easily accessible ser-

ments in the coming three years. Both face the issue

senger touch-points,” he continued.

vices such as fast tracks and private transfer

“Though the picture is not perfect now, change is

though that while passengers are very keen to access

Continuing to set a benchmark in the world of tech-

information about their journey, they are also sensitive

nologically developed gateways, the team at Singapore

about privacy. The smart use of non-intrusive passen-

Changi Airport places passengers at the core of its en-

With such effective technological advance-

ger information however will provide benefits to airlines

tirety, Goh explained: “Behind that service mantra is the

ments in place within airports globally, this

and passengers,” Pickford further explicated.

need to invest in building a robust technological infrastruc-

sector is expected to advance further to

ture to support these service capabilities. On this front, we

create the ideal seamless travel experience.

Further commenting on the technological changes

18 June 2014

ttgmena.com

services right to the door of the aircraft.


ANALYSIS AIRPORTS

Reflecting high optimism Providing his comments on the success of the Airport Show, which took place on May

Bridging links TO THE MIDDLE EAST

11-13, 2014, group exhibition director,

New major regional airport opens

Reed Exhibitions Middle East, Daniyal

allas/Fort Worth

while Emirates Airline is slated

Qureshi said: “The

International

to upgrade its daily service to

Airport Show’s progress

Airport (DFW) is

DFW by deploying an Airbus

and performance has

Qatar’s new and highly

chairman, New Doha In-

said to be well on its way

A380 aircraft for the route,

remained overwhelming.

anticipated Hamad Inter-

ternatinal Airport Steering

to becoming the Middle

beginning October 1.

This year’s show is the

national Airport (HIA) has

Committee, HE Abdul Aziz Mohammad Al-Noaimi.

In addition, Etihad Airways

strongest on several

opened its gates to its first

recently announced new direct

fronts, reflecting high

passengers.

flights to the American gate-

optimism and positive

massive regional airport

Marking the soft launch of

way on December 3, 2014.

growth trends in the

developments for which

the airport, the East Runway

26 art installations, more

aviation industry.

decision-makers are

welcomed its first aircraft; a

than 100 F&B and retail

looking to source the

Qatar Airways flight.

outlets, a transit hotel, a

East’s leading gateway to the Americas. With expanded Middle Eastern flights and exten-

“Our goal is for DFW to be

sive US connections, the airport is also set to see

the pre-eminent global hub,

"The big surge in

new international direct

and we will develop services

Hosted Buyers and

requirements, with

routes this year. Qatar

and amenities to enhance the

new exhibitors clearly

Airways is expected to

customer experience,” said

reflects the unfaltering

commence operations

executive vice president, DFW,

global interest in the

to DFW in July this year,

Ken Buchanan.

Once fully open, the terminal will feature 16 lounges,

“HIA is a world-class avia-

swimming pool, a luxury

the show providing the

tion hub purpose-built to ca-

spa, squash courts and a

platform to explore and

ter to rapidly evolving avia-

four-storey catering facility,

network.”

tion and passenger needs of

said to be one of the world’s

the 21 century,” declared

largest.

st

Continuing on an upward trajectory TAV Airports Holding, Turkey’s regional airport operator, has announced a net profit of $27.5 million in Q1 of 2014, up by 28 per cent compared to 2013. In addition, the operator reported a growth in

Turkey now boasts a top-tier aviation sector.

international passenger movements of 16 per cent, while Istanbul Ataturk President, TAV Airports Holding, Sani Sener Airport alone recorded an increase

said: “Turkey now boasts a top-tier aviation

of the same metric by 12 per cent.

sector in the world.”

Seamlessly catering to changing trends The latest data released

Q1 under review while

flying schedule for air

by Abu Dhabi Airports

aircraft movements rose

travellers. This is said to be

has revealed that a 15.1 per

to 35,844, representing

the busiest in its history,

cent year-on-year increase

an 11.8 per cent growth

with the number of weekly

in passenger traffic was

compared with 32,062

flights having increased by

reported during Q1 of 2014

movements logged in Q1

18 per cent compared to

for Abu Dhabi International

of 2013.

summer 2013.

Airport.

Meanwhile, six new

New routes to be served

destinations and 71 extra

this summer include non-

figures illustrates

flights a week to India

stop flights from Abu

that some 4.6 million

are being highlighted in

Dhabi to Los Angeles, the

passengers used the

Abu Dhabi International

US; Zurich, Switzerland;

airport’s terminals during

Airport’s summer 2014

Jaipur, India; and more.

The breakdown of

June 2014

ttgmena.com

19


SPOTLIGHT CHINA

Impressive precision

travel demand in both transient and group meetings and events.” She further commented on how the property is capitalising on this growth: “With a strategic location in Guangzhou’s Central Business Delta – Zhujiang New Town, Grand Hyatt Guangzhou has established very stable relations with the surrounding global top 500 companies in the past six years, which gives the hotel many business leads.” With China excelling in the MICE arena, Clarke explained to TTG that the property is looking to further boost its MICE offering. “We will also launch a MICE minisite to facilitate event and meeting organisers in July. This will be a user-friendly website where you can find all sorts of MICE related information at the hotel, from meeting packages to function space capacity and images, not to mention the intelligent function space set-up drawing application which can tailor-make and present the exact set-up models in 3D according to event organiser’s input and requests.”

Moving forward With this economic powerhouse rapidly advancing in a number of sectors, like many industry stakeholders globally it is seeking to enhance the inhouse guest experience with technology as well as utilising online platforms as a means to promote their properties. With this in mind, Andaz Xintiandi has introduced the DigiValet. “We

With diverse offerings spanning the MICE industry and providing a distinct culture, China is growing exponentially. Panayiotis Markides explores how it is consolidating that growth

have installed iPads in every room that can be used to control every part of your experience from the curtains to the A/C to the TV to the ‘Do Not Disturb’ sign on your door,” enthused marketing communications manager, Andaz Xintaindi, Geoff Ng. Director of sales and marketing, Grand Hyatt Shanghai, Cynthia Lim reported to TTG that the hotel is looking to promote its newlyrenovated rooms on social media channels. Also keen on going forward regarding online means was general manager, Hilton Shenzhen Shekou Nanhai, John Burger who commented that social media and online media is the trend for marketing worldwide. “For us, we will focus on social media and online media to

A

market our products, ranging from mobile web, to EDMs, banner ads n economic giant, China has witnessed staggering growth over the last few years, with a view to contin-

in key MICE online portals.”

ued success.This can be seen in its rising tourist figures for 2013, whereby according to the Chinese National Tourism Office, London, 55.7 million tourists visited mainland China and stayed overnight between January and December of that year. Furthermore, foreign exchange revenue available from January

– October 2013 indicated $4.6 billion in revenue brought into the country through the tourism trade. For this reason China’s key industry stakeholders are clamouring to grow their feeder markets as China welcomes more and more hotels to its already substantial offering. Bolstering this is the recent introduction of a 72-hour visa free stay in its main cities, aimed at encouraging business travellers to make the most of any transit journeys they have via China with the applicable countries including the UAE and Qatar. The Ritz-Carlton Chengdu is seeking to build on its MICE strength by combining it with China’s visa policy and is offering guests 72-hour stay packages, which will provide recommendations on activities for the most efficient way to spend their time in Chengdu. As part of this effort to grow their feeder markets, China is also targeting the MENA market, which has become as important as ever to ensuring future success. “We are gradually promoting to the MENA market by working with major tour operators and agents including Dnata, Emirates Airline and Qatar Airways,” commented director of sales and

We are gradually promoting to the MENA market by working with major tour operators and agents.

marketing, Andaz Xintiandi, Shanghai, Min Bae on the strategies being used to attract the Middle Eastern region. “The MENA market is a growing segment, and to accommodate the Middle Eastern travellers, we have added a

This was also noted by director of marketing - China South, Hong

Lebanese chef to prepare Middle Eastern cuisine in our all day dining restaurant – Yi Café,” additionally informed gen-

Kong and Taiwan, The Peninsula Hotels, Sherona Lau who told TTG

eral manager, Pudong Shangri-La Shanghai, Peter Clarke.

that they too will be harnessing the benefits of social media inlcuding Weibo and We Chat for the Chinese market.

Expertise in MICE

Westin Bund Centre Shanghai additionally revealed its preferred

Acknowledging the desirability of MENA guests to its destination and property, Four Seasons Guangzhou, which has

mode of marketing has become online, as executive assistant man-

a location that boasts the Canton Fair, attracting more than 200,000 international visitors to the city twice a year,

ager – sales and marketing, Julie Jackson enlightened TTG on their

ensures it caters to an Arabic market. “During Canton Fair, Four Seasons Hotel Guangzhou sees a major shift in our

marketing strategies.

origin markets which leads to a jump in Arabic speaking guests. We respond to this shift by adding staff that speak

Jackson said: “Our marketing is definitely moving more and more

Arabic and can assist our guests,” senior director of marketing, Four Seasons Hotel Guangzhou, Jeff Crowe com-

towards digital platforms, combined with sales activity at relevant

mented toTTG.

trade shows and with Starwood Sales Missions. It's important to find

Referring specifically to MICE business from the MENA region, director of sales and marketing, Grand Hyatt Guangzhou, Jenny You explained that in 2013, there was a surge in business from the UAE and the North African market. “It

the right mix and the right placement to effectively reach our target audience.”

has been one of the top 10 source markets for the hotel,” You added. Guangzhou is consolidating China’s business market according to You, who noted to TTG that the city is mainland

As a destination constantly in motion, with its targets set on

China’s second largest MICE destination. “China’s massive growth has been unprecedented, propelling the country’s

excellence, China has much to offer the ever-burgeoning MICE

business travel market to the second largest market in the world driven by real spending gains from rising business

sector and continues to strive to build on this.

20 June 2014

ttgmena.com


SPOTLIGHT CHINA >> CLICK TO VIEW NEWS PAGE

Welcoming an international brand Dusit Fudu Hotels and Re-

A luxurious addition

Featuring 200 villas,

train station and is located

sorts has recently signed

Dusit Thani Resort Panzhi-

approximately 10 minutes

a management agreement

hua, Sichuan, will be the

by car from the city’s cen-

with Panzhihua Sunshine

first internationally-branded

tral business district and

Joyhome Tourism Invest-

hotel in the city and is cur-

Bao’anying Airport.

ment to operate a deluxe

rently being developed into

The hotel will feature a

all-villa resort in Panzhihua

a new leisure and golf desti-

Devarana Spa and a range

Anantara Hotels, Resorts & Spas has an-

ture comforts and garden or lake views.

city, Sichuan province, due

nation. The hotel is directly

of F&B outlets, as well as

nounced the opening of its third resort in

The property also offers guests the option

to open in 2016.

opposite the high-speed

recreational facilities.

China, Anantara Emei Resort & Spa.

of villas with a private pavilion, along with a

The resort boasts 150 units and resides at the foot of Emei Mountain in Sichuan

Jacuzzi bath or swimming pool. Additionally, there are four F&B options

Province, a cultural focal point in the region.

on the resort to choose from, including

Mount Emei is the highest of China’s Four

Anantara’s Dining by Design. Furthermore,

Sacred Buddhist Mountains and a UNESCO

leisure offerings include a tropical outdoor

World Heritage Site of legendary sanctuar-

pool and Jacuzzi, as well as fitness cen-

ies, ancient trees, waterfalls, streams and

tre and outdoor tennis courts, along with

springs.

yoga and Tai Chi classes. In addition to a

Anantara Emei Resorts & Spa offers 90

children’s pool, a children’s club and games

guest rooms, 40 pavilions and 20 villas of

room ensure that younger guests are kept

luxurious, oriental design, a host of signa-

entertained.

Major aviation exhibition on its way to China

Embracing a sustainable future Taking the total number of properties under its Marriott Hotels brand in China to 16, Marriott International has recently announced the opening of its 282-room hotel, Jixian Marriott Hotel. Under a long-term manage-

ment agreement with Saint Light Investment Group, the property aims to embrace sustainable tourism through implementing a carbon footprint recording system that provides a personal carbon emission statement to guests at check out.

Exciting projects on the horizon

UBM Live has announced

more than 220 domestic

world aviation industry and

that Chengdu Shuangliu

and international routes. In

will make every effort to

Our presence in eight different countries

International Airport has

2013, the airport handled

present an amazing and

in Asia gives us the chance to operate such

successfully won a bid to

over 33 million passengers,

unforgettable event to

great combined tours.

bring World Routes, the

making it China’s fifth busi-

every delegate attending

22nd World Route Develop-

est airport.

World Routes 2016.”

Board chairman, Sichuan

ment Forum to Chengdu,

TTG: What are China’s main tourism

The event is expected to

strengths?

Sichuan Province, China, in

Province Airports Group,

attract more than 3,500

Diversity would be the first thing that comes

September 25-27, 2016.

Li Wei led the bid and

delegates, including 350

to my mind. Since we opened in 2012, we

the team to secure the

airlines, 1,000 airports and

have been working on regionalising the

ternational Airport is the

successful outcome. He

300 tourism authorities. It

country and encouraging people to travel in

largest air hub and passen-

remarked: “UBM has given

will be held in the Interna-

China the same way people travel in the US.

ger and cargo distribution

Chengdu Airport an excel-

tional Convention & Exhibi-

We therefore promote the country, province

centre in the central west-

lent opportunity to stand

tion Centre at Chengdu

by province rather the country as a whole.

ern region of China, with

in the central stage of the

Century City.

Chengdu Shuangliu In-

The multiplication of international entry points and direct flights is a great opportunity for us, such as Qatar Airways which

Expanding Asian footprint Starwood Hotels & Resorts Worldwide

The property offers 1,635m of state-of-

in partnership with Greenland Group has

the-art meeting and banquet space for up

announced the debut of Four Points by

to 1,000 people, in addition to a spa, fitness

Sheraton Hefei, Shushan.

centre, indoor heated swimming pool and

The new hotel is located within the

2

gaming room.

opened the Doha/Chengdu network (to the west of China).

Product manager – China, Exotissimo, Julien Monnerie spoke to TTG about the company’s updates as well as the destination’s tourism strengths.

Additionally, China is pushing hard to deliver free visas (for 72-hour to 144-hour stays) to promote cities such as Beijing, Shanghai, Guangzhou and Chengdu.

Hefei New Municipal and Cultural District

TTG: What will be your focus for

and is 22km from the town centre, eight

2014/2015?

kilometres from the Hefei high-speed rail

TTG: Please outline your latest news and

The far East; we have already started to

station and one hour by high-speed train to

developments.

work on a new collection of products in

Nanjing.

We have been working a lot on multi-coun

western China, which includes Tibet but also

try tours – Yunnan/Vietnam; Yunnan/My-

Western Sichuan, Qinghai, Gansu and north-

suites, and complimentary WiFi through-

anmar; Yunnan/Laos; as well China/Japan;

ern Yunnan, as well as the Silk Road and

out the property, three restaurants and 12

Hong-Kong/Bali and a new combination be-

Inner Mongolia.

private dining rooms, with the largest one

tween China and Vietnam through Guangxi

accommodating up to 20 guests.

province.

The hotel features 271 guest rooms and

June 2014

ttgmena.com

The adventure market is the other long term big project for 2014/2015.

21


PEOPLE ON THE MOVE

pointed as regional general manager – UAE and Seychelles for JA Resorts & Hotels. Swedish born Reinisch began his career having studied hotel management in both Sweden and the UK, and his first step into the industry was as assistant front office manager. His tenure with the JA family began in 2001, as front office manager for Oasis Beach Hotel.

With a wealth of experience in the hospitality industry Hossam Nabil has joined Millennium Airport Hotel Dubai as its new director of sales and marketing. An Egyptian national, Nabil has held senior sales and marketing positions with leading hotel brands such as the InterContinental Hotel Group. Nabil joins during the final stages of the hotel’s expansion project.

GENERAL MANAGER Jumeirah Group has appointed Hakan Petek as the new general manager for Jumeirah Messilah Beach Hotel & Spa in Kuwait. A Turkish-British national, Petek joined the property in June 2010 as executive assistant manager, rooms where he was a key player in the pre-opening period of the hotel as well as a member of the executive committee.

Atef El Eskndarany Park Inn by Radisson muscat & Park Inn by Radisson Hotel & Residence Duqm

Fredrik Reinisch has been ap-

Director of sales and marketing

Hakan Petek

Jumeirah Messilah Beach Hotel & Spa

Regional general manager – UAE and Seychelles

Hossam Nabil

Millennium Airport Hotel

JA Resorts & Hotels

Fredrik Reinisch

Cluster Director of Sales and Marketing

Atef El Eskndarany has been chosen as the new cluster director of sales and marketing for Park Inn by Radisson Muscat and the upcoming Park Inn by Radisson Hotel & Residence Duqm. He will work closely with the general manager to determine sales strategies in all market segments, in order to maximise revenues and will also manage the sales and marketing team.

If you have recently been promoted or appointed key staff, please visit our website...

Madhloum Al Suwaidi has been appointed general manager – Cyprus for Etihad Airways. Al Suwaidi will lead the further development of Etihad Airways’ commercial strategy in Cyprus, ensuring the continued success of the airline’s business in the eastern Mediterranean region. An Emirati national, Al Suwaidi joined Etihad Airways as sales manager in 2013.

DIRECTOR OF business development and strategy

The Gulf Hotel Bahrain has enhanced its team with Zaher Kassir, who is to assume the role of director of business development and strategy. Kassir, a Lebanese national, will be working under the guidance of the hotel’s general manager, Rahim Abu Omar. He has held management roles in five-star hotels in countries including the UAE, KSA, Egypt, Lebanon, Sudan, and more.

22 June 2014

Tarek Madanat

IHG Cluster Office – Jordan

ETIHAD AIRWAYS

Abdelrahman Abdullah Al

The Gulf Hotel BAHRAIN

General manager – Cyprus

Zaher Kassir

Rafet Alper Ozen

General manager – Dubai and Northern Emirates

Area director of sales and marketing

Boasting over 20 years experience in the industry, Tarek Madanat has been appointed as area director of sales and marketing for the IHG Cluster office in Jordan. A Jordanian national, Madanat will be responsible for managing the IHG Cluster office team which covers sales, marketing, public relations, groups and events, as well as reservations.

ttgmena.com

Turkish Airlines

Abdelrahman Abdullah Al Madhloum Al Suwaidi

Rafet Alper Ozen has been appointed as general manager of Turkish Airlines' operations in Dubai and the Northern Emirates, where he will be responsible for developing the business strategy for the airline in the area and further strengthening its growth. Beginning his career with Turkish Airlines in 2008, Ozen has held various positions in the airline.


PICTURE PERFECT Hilton Worldwide and more than 50 divers from across the UAE partner up in Ras Al Khaimah for the second underwater clean-up drive to help protect the marine environment.

Dubai Convention and Events Bureau praises industry

stakeholders for successfully hosting 14,500 delegates from China’s Nu Skin Enterprises incentive group.

Etihad Airways CEO, Etihad Airways, James Hogan is inducted into the British Travel and Hospitality Industry Hall of Fame .

Lufthansa Following the film ‘Planes’, the airline embarks on the next round of its partnership with Disney by promoting The Muppets: Most Wanted with a campaign entitled: Join the Muppets. With Lufthansa.

A visual tour of recent events in the region

24 June 2014

ttgmena.com

for more news visit: www.ttgmena.com


SOCIAL HUB

TTG MENA'S SOCIAL MEDIA HIGHLIGHTS AT ATM

Our Team

This year’s ATM was a resounding success for all! As you may already be aware, TTG MENA is a strong believer in General Manager PUBLISHING & sales Tony Fields TFields@ttgmena.com D: +357 24 803001

the power of social media, so we invite you to enjoy some of our most popular Tweets at ATM 2014! We would also like to take this opportunity to thank all of those who took part in our Interaction Wall ATM campaign.

GENERAL MANAGER eVENTS & COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071

TTG MENA @TTGMENA The answers to today's question! Our Interaction Wall is going down a treat! #ATM2014 #ATMinteraction #TTGMENA

Media ReporterS Naomi Leach Natalie Hami Panayiotis Markides Stefanie Saghbini DIGITAL CONTENT CREATOR Tatiana Tsierkezou

Tony Fields @TTGTony @NorthAlexandra with Takao Yamamoto from @Aviareps_Group in Dubai with Rie Doi from Kyoto Convention Bureau @ATMDubai

Creative Director TTG MENA Publishing Edward Beales Designer Maggie Basdermadjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008 E-Commerce executive Constantinos Voniatis Account Managers Helen Moss HMoss@ttgmena.com D: +357 24 803074 Inna Armeanu IArmeanu@ttgmena.com D: +357 24 803013 Kyriacos Kyriacou KKyriacou@ttgmena.com D: +357 24 803014 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 INTERNATIONAL PARTNER MANAGER Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Operations Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com

Tony Fields @TTGTony Just when you think you have seen it all @ATMDubai something else amazes you. #TTGMENA #ATM2014 #ATMinteraction

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270 june 01  

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