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MU_MN_4TH_03-25_N_B_H_1_C Special Advertising Section

ECI IN FOCUS: DIRECTIONS WEEK 2

Sunday, March 25, 2012 • 49


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ECI in focus MORRISON WOODS SPECIAL ADVERTISING SECTION • Page 50

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esidents rave about the exceptional care and customer service at Morrison Woods Health Campus Morrison Woods Health Campus is proud to be the premier senior living campus in Muncie and the surrounding area. In addition to offering a superior physical living environment for residents and an enhanced work environment for employees, our health campus provides a variety of senior health care options to the local community. Services include skilled nursing, transitional care suites, memory care, long-term care, adult day health services and assisted living services; allowing care for those who need little assistance, to those with complex medical needs. The residents of Morrison Woods agree that the home-like atmosphere and exceptional customer service truly make a difference. “After experiencing care in three other health facilities, I have found Morrison Woods is top notch,” comments one resident. Residents enjoy many aspects of living at Morrison Woods, from the fine dining served daily to the fun and stimulating events offered. Executive Director Linda Koch, explains, “Our commitment to resident-focused menus translates into simply listening to our customers and serving what they like, when they like it, with a passion to exceed standards every day.” Homemade green beans, freshly whipped mashed potatoes, salad bars with farmfresh produce, and eggs cooked to order represent just a few customer requested selections. In addition to an ever-improving menu, creating special

events that foster a warm, friendly environment and allow everyone to participate in the festivities will also remain under the campus’ spotlight of continuous improvement. The campus hosts quarterly themed dinners, which are unique dinners designed specially for residents to anticipate and enjoy, and they also promote an extraordinary opportunity for excitement and socialization. Sunday brunch is also offered for residents and their families on the last Sunday of every month. Additional activities include the campus’ Living Colors art program that puts residents in touch with their creative capabilities, as well as the Campus in Color gardening competition that promotes active involvement with nature and the residents’ surroundings. The Lifelong Learning program that features regularly-scheduled adult learning opportunities, and the Never Too Late program that grants residents’ wishes are also just a few of the activities that encourage residents to live their lives to the fullest. The “Customer Service Difference” at Morrison Woods Health Campus is truly as wonderful as the care they provide and it sets them apart from other health providers in the area. Morrison Woods is built on the “Town Square” Residential Living model created by Trilogy Health Services. The Town Square design allows residents to maximize their independence, while creating a more home-like, less institutional atmosphere. The Town Square design features a predominance of private rooms and has living areas designed as a neighborhood, creating a sense of community for each resident.


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MU_MN_4TH_03-25_N_B_H_3_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 51

UNITED WAY OF DELAWARE COUNTY

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ust around the corner from where you live or work, someone you likely know is struggling. Struggling with job loss, hunger, illness, illiteracy... issues that stand in the way of a full, productive life. Around another corner, someone you likely know is there to help combat the issues that others are struggling with. This someone is tackling challenging community issues. This someone understands that we all come from different places, come to different conclusions. But underneath it all, we share a single passion: to improve our community. This someone is creating real, lasting change in the building blocks for a better life: education, income and health. This someone is a friend, a neighbor, a partner. This someone is United Way. United Way of Delaware County believes that education, income and health are the building blocks to a good life, but these essential building blocks are presently out of reach for many who live and work in our community. There are no quick fixes, but every day United Way brings together partners, people and organizations that bring the passion, expertise and resources needed to get things done. United Way is more than that famous LIVE UNITED T-shirt you see worn by many. United Way is more than “those guys” that come in to your workplace and ask you to give back to your community by contributing monetary donations. United

Way is more than an office building on Walnut Street. United Way is helping youth achieve their potential through education. United Way is helping families become financially stable and independent. United Way is helping to improve people’s health. United Way is doing what no single organization can do on its own; bringing together leaders from government, corporations, human service providers and the community to tackle the issues that affect us all, even the person right next to us. This community is unique apart; black, white, red, yellow, white collar, blue collar, wealthy, poor, cats, dogs. This community is powerful together. Different by nature, United by mission.


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ECI in focus SPECIAL ADVERTISING SECTION • Page 52

ALL STEEL CARPORTS

By Stacey Shannon

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overing all outside storage needs is the business of All Steel Carports. Established in 2001 in North Carolina, the company moved to downtown Muncie in 2004, then relocated to its current location, 2200 N. Granville Ave., in 2007 to expand its facilities and scope of products. It now employs 31 people, recently adding 13 new employees to meet growing business needs. All Steel Carports makes carports, garages, RV/boat covers, barns, horse shelters, lean to’s, sheds, and commercial/agricultural buildings. Recently, All Steel Carports has met the needs of restaurants, legions and bars that were looking for ways to continue to cater to their smoking patrons. The company set up modified versions of its carports to provide businesses with a separate outside, yet enclosed space. All Steel Carports bend, roll form, cut and weld all of the materials that become All Steel Carports structures. Rolls of sheet metal — that are available in 12 popular exterior colors — line the floor ready to be loaded into machines that custom cut and form the panels.

“We can make any size the customer needs,” said owner Ignacio Chavez. “We hope to start making our own tubing here this year. Now we cut and bend the tubing to custom sizes.” Chavez said they have added a new building since last year that allows contractors to load and assemble the All Steel Carport materials on site. Lora Brenner, office manager of All Steel Carports since 2005, said it’s been exciting watching the business grow and she looks forward to the future. All Steel Carports sales representatives work with customers to determine their storage style and size requirements. Customers entering the Muncie sales office will find preprinted fliers with up-front pricing plus additional options lists. All pricing includes warranty, basic installation and delivery within 7-10 days of purchase. “I couldn’t ask for a better group of people,” Brenner said. “They help the business grow with their new ideas and hard work.” The company has more than 450 distributors throughout Illinois, Indiana, Kentucky, Michigan and Ohio — including local feed and seed stores, auto shops and lumber companies. Product samples, pricing estimates, color selections and catalogs are available at allsteelcarports.com.


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MU_MN_4TH_03-25_N_B_H_5_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 53

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MUNCIE MALL

uncie Mall is kicking off 2012 stronger than ever, with retail space at capacity and thousands of shoppers visiting each month. Yet Muncie Mall is more than a great place to shop for the latest trends or pick out a perfect present; it’s also a thriving community center, playing host to dozens of events each year. “We see the mall not just as a retail center, but also as a space for families and the community to gather, share ideas and learn,” said Stacey Nance, Muncie Mall manager. “We keep this community-oriented view in mind when selecting our programming. We always want to serve area families.” One such event is Mom’s Nite Out. The event, now in its second year, has become a big draw for moms of all ages. On the evening of May 10, moms can come to the mall to experience a night of pampering, fashion, refreshments, entertainment and special promotions. “It’s a great way to say a big thanks to our moms, who also happen to be some of our most loyal shoppers,” said David Brown, director of marketing and business development at Muncie Mall.

Other upcoming family events include the Easter Bunny, who will hop into town March 24, and Kid’s Day, also on the 24th. While these free events are great for families and shoppers, they’re also a win for local businesses that see Muncie Mall events and platforms as a valuable advertising channel. “The mall is a hidden gem of advertising,” says Brown. “We have a wide variety of options to choose from, including inmall signage, event sponsorships and display space. We have the freedom to create a customized solution for anyone looking to advertise with us. It’s a very flexible solution.” The community mindset of the mall extends to the web as well. Shoppers and prospective advertisers find out what is happening at the mall by visiting www.simon.com/munciemall, liking the Muncie Mall on Facebook (www.facebook. com/munciemall ), or following the Muncie Mall on Twitter (www.twitter.com/shopmunciemall). “Muncie is a place I’m proud to call home,” said Nance. “Our staff is committed to keeping the mall a great place to shop, attend an event or spend time with family.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 54

BETHEL POINTE HEALTH AND REHAB

By Stacey Shannon

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ater this month, Bethel Pointe Health and Rehab will open its new secure Alzheimer’s unit. The new unit will include nurses, certified nursing assistants and therapists who are specially trained to work with cognitively impaired residents. Michelle Armatis, admissions coordinator at Bethel Pointe Health and Rehab, said the 18-bed unit will have its own family lounge, dining room and nurses’ station just like the rehabilitation unit on the other side of the building that is designed to get patients ready to go home after an injury or illness. “We have a lot to be really proud of,” Armatis said, mentioning that the facility also has a third dining room for residents, private rehabilitation suites and two state-of-the-art therapy gyms. Bethel Pointe Health and Rehab can help residents at all care levels, both short- and long-term. Armatis said, for example, the therapy department has 12 full-time, in-house therapists who provide physical, occupational and speech

therapy to help residents maintain the best quality of life possible. For those on the rehabilitation side, the therapists even do home evaluations to make sure a safe transition back to home takes place once a resident’s stay is complete. The facility, which is overseen by medical directors Dr. Robert Reilly and Dr. John Peterson, also has two certified wound nurses. Armatis said having wound nurses is a great asset to residents, especially to Alzheimer’s patients. “They can keep an eye on patients,” Armatis said. “If they develop any wounds, they can help heal them. We maintain a zero in-house wound status, which is great for this area.” The entire staff at Bethel Pointe is dedicated to taking care of all its residents and making them comfortable from the day they enter. Armatis said residents are greeted with a welcome care package on day one and the staff takes over from there, often going out of their way to bring in items residents ask for or talk with them in spite of having a busy schedule. The new Alzheimer’s unit will enjoy the same attention to care when it opens. “Keep watching for the open house announcement for the new Alzheimer’s unit,” Armatis said.


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MU_MN_4TH_03-25_N_B_H_7_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 55

HABITAT FOR HUMANITY

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By Stacey Shannon

n 2011, Greater Muncie Habitat for Humanity built its 100th home thanks to the volunteers who work hard to help deserving families buy dignified homes. Lindsey Arthur, CEO of the local organization, said this year Habitat for Humanity plans to build or refurbish homes for six families. “We invest in a few people deeply,” Arthur said, mentioning that families have to meet certain criteria financially, be willing to pay a mortgage (which is interest-free) and put at least 250 hours of work into their home. “We give a hand up, not a hand out.” While the organization is always looking for new families to place in homes, it’s also always on the lookout for more volunteers. People can volunteer at a job site building a home or at the ReStore on North Dr. Martin Luther King Jr. Boulevard where customers can purchase donated building materials that are slightly used or new. Arthur said most volunteer construction work takes place on Fridays and Saturdays and volunteers don’t have to know about construction. Many folks who didn’t think they could contribute are surprised at what they’re able to do. “You learn a new skill, get to know people and know that you’ve helped someone have a decent, safe home,” Arthur said. “Our volunteers really enjoy it.” Along with the building sites, the ReStore also needs volunteers. It has permanent staff but relies on volunteer help for things like stocking the shelves, cleaning and greeting customers. “The ReStore is just a unique retail environment,” Arthur said. To volunteer in any capacity, call Natalie Proudfoot at (765) 286-5739. “It just takes a few people to step outside of what they do on a daily basis to really have a lifelong impact for families and kids in need,” Arthur said. “It’s not hard. You don’t have to know everything. It’s fun, and it will make you feel really good about what you’ve done to be a part of it.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 56

THE MEEKS MORTUARY AND CREMATORY

By Stacey Shannon

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ith more than a century of history in the Muncie community, Meeks Mortuary and Crematory is deeply rooted in local lives and maintains time-honored traditions while embracing change. Though many longtime employees can still be found in the locations downtown and at the Mount Pleasant Chapel, Meeks’ staff is changing to a new generation of younger staff who are proud to call Muncie and Meeks their home. They are dedicated to maintaining the same quality of service, respect and professionalism the community has come to expect. Dave Cox, business manager at Meeks, is one such fresh face. He’s been at Meeks, working alongside his father, Gordon, since 1997. With a degree in business administration from Ball State University, Cox first worked a few retail positions before deciding to join his father at Meeks. He’s worked his way up to business manager and will receive his degree in mortuary science and his funeral director’s license in August. Jerry Miller, Patrick O’Connor and Kiel Barkdull are all funeral directors at Meeks who have connections to this area and were drawn to the industry through various circumstances – most involving experiencing the death of a loved one at a young age. Their experiences give them empathy as they are working with folks through difficult times. “I can’t take their pain away,” Barkdull said. “But, I do everything I can to at least make the process easier.” Cox said the mortuary has changed as funerals and services have evolved. Now people can personalize funerals from the

lining in the casket to the display of photos. The Meeks staff listens to what each family desires, works with them individually and adapts to their needs. “Everyone’s different,” Miller said. “You’ve got to listen to what they’re going through.” “We serve one family at a time,” O’Connor added. “Every family is unique.” At the same time, the Meeks staff hasn’t forgotten the mortuary’s history in the community and founding principles. “We’ve never gone away from our principles,” Cox said. “There’s years of tradition here. We’re careful to not forget where we came from.”


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MU_MN_4TH_03-25_N_B_H_9_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 57

FLAHERTY & COLLINS PROPERTIES

By Stacey Shannon

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ith three apartment communities already in Muncie, Flaherty & Collins Properties is excited to introduce two new communities to Muncie: Jackson & Vine and Centennial Place. The development company, which has been in business since 1993, has been in the Muncie area for a decade starting with Millennium Place and then adding Howard Square and Historic Muncie. “At Flaherty & Collins Properties, our seasoned team of real estate, property management, construction and development professionals represent the brightest in the industry,” said Duane Miller, vice president of community development and asset management for the company. “The multifamily properties we develop, build and manage range from affordable housing to mixed-use multifamily developments. Our company continues to set the development and construction standards for mixed-use projects.” Jackson & Vine, which is located in the Emily Kimbrough Historic Neighborhood on Jackson and Vine Streets and the Graystone building on Washington and Hackley Streets, consists of one- and two-bedroom apartments in an urban envi-

ronment. Miller said the units range from 600 to 1,000 square feet and include energy-efficient features, carpeting, window blinds, a dishwasher, Energy Star appliances, a garbage disposal, ceiling fans, a microwave, a security system and access to Internet and cable. “The property is connected to an outside courtyard, which is great for relaxing and enjoying free time,” he said. The second new location is Centennial Place, located in the well-established Whitely Neighborhood on Centennial Avenue. Centennial Place offers one-bedroom apartments and three- and four-bedroom single family homes. Miller said the units range from 900 to 1,400 square feet and include energy-efficient features, carpeting, window blinds, a dishwasher, Energy Star appliances, a garbage disposal, ceiling fans and a microwave. Miller added that Flaherty & Collins Properties offers its residents the best in affordable housing thanks to the company’s long-standing reputation, industry knowledge, experience and product quality. “We continue to be one of the Midwest’s largest property development and management firms,” he said. To schedule a tour for one of these unique properties or inquire about additional services Flaherty & Collins Properties has to offer, please call (765) 289-5874.


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M ECI IN FOCUS: DIRECTIONS WEEK 2

Special Advertising Section


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ECI in focus YMCA OF MUNCIE SPECIAL ADVERTISING SECTION • Page 59

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t the Y, strengthening the foundations of community is always the focus. The YMCA of Muncie has been putting Christian principles into practice through programs that focus on youth development, healthy living and social responsibility for all since 1875. Nobody is denied participation in the Y due to financial limitations. Last year YMCA supporters helped provide financial assistance to 1,350 youth and families in Delaware and Blackford counties. The Y’s annual Invest in Youth Campaign, currently

under way, assures access to membership, child care and programs. “It’s because of the generous volunteers and donors who realize the critical need in our community that we are able to impact so many youth and families with life-changing programs, classes and more,” said YMCA President and CEO Cathy Clark. “Every day, we strive to ensure a brighter future for all.” Through the Y, youth today are cultivating values, skills and relationships that lead to positive behaviors, better health and educational achievement. And the Y brings families closer together, encourages good health and fosters connections through fitness, sports, fun and shared interests. Because of Invest in Youth funds, Dominic gets to go to Camp Crosley when his family otherwise wouldn’t have a special summer trip of any kind; Chloe can continue to improve her excellence in martial arts even though her dad lost his job; Jalese can learn to swim safely so her mom can have peace of mind; Amber’s kids can play and learn while their parents are both able to work full-time to make a better living; and Linda’s family is able to play and be healthy together while gaining confidence and life skills despite their family’s financial constraints. “Together we can build stronger, more inclusive communities, provide support for families and promote positive change overall,” Clark said. “Please consider a tax-deductible contribution to the YMCA Invest in Youth Campaign. Every dollar of your support goes directly to financial assistance that allows us to make a difference in our community today for a brighter tomorrow. You can be part of that difference! Please give today.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 60

WILSON’S HEARING AID CENTER

Wilson’s Karen Massie checks Betty Overmyer’s ear canal. By Stacey Shannon

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huck Wilson and his staff at Wilson’s Hearing Aid Center on North Wheeling Avenue have been helping people hear better for more than a quarter of a century. Wilson opened the office in 1986, a year after having started in the industry. His staff of four has been with him for between 15 to 22 years and all of them are well trained and Indiana state-licensed. Wilson and his staff were able to share their passion for what they do over Super Bowl weekend by participating in the Super Bowl Mission put on by Starkey Hearing Foundation. They donated their time and were able to fit 260 youth and children, 23 of whom were local residents, with brand-new, top-of-the-line Starkey hearing aids. “This is life-changing for the youth,” Wilson said. “It’s the difference in them being able to learn and communicate better. We are just very proud to have been able to play a small part in that.” Programs like these are part of what makes Wilson stand

behind Starkey products. He said they work with all the major hearing aid manufacturers, but prefer Starkey, who is the absolute leader in hearing aid innovation and the only American hearing aid company. Wilson’s Hearing Aid Center received one of six national Starkey Platinum Awards last year and is proud of that achievement. Wilson credits his staff for their hard work and dedication to serving the business’s approximately 7,000 customers. He said Wilson’s Hearing Aid Center still offers hearing testing and hearing aid service in the home for those who are immobile and administers free hearing tests. Everyone receives a trial period with new hearing aids. He also offers unprecedented interest-free, in-office financing. Wilson’s Hearing Aid Center has one of only two bona fide hearing aid repair labs in the state, according to Wilson. “We’ve made so many friends over the past 26 years,” Wilson said. “It’s just a very down-to-earth environment. We’re committed to doing the very best we can to help a person live a better life by communicating better. We appreciate all our patients. If it weren’t for them, we wouldn’t be here.”


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MU_MN_4TH_03-25_N_B_H_13_C Sunday, March 25, 2012

ECI in focus HOLDER BEDDING SPECIAL ADVERTISING SECTION • Page 61

By Stacey Shannon

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or two generations, the Holder family has been making and selling high-quality mattresses and box springs. Holder Bedding was started in 1947 by two brothers and is located at 1815 N. Granville Ave. This location houses a showroom and manufacturing facility where customers can see their mattresses being made. The Holder family continues a tradition of making top-notch mattresses and box springs locally, to provide their customers with a great night’s sleep at a good everyday price. Members of the Holder family are involved in all aspects of the business: making, selling and delivering new mattress sets. All Holder mattresses are two-sided, even the plush pillow tops. According to Allen Holder, “A quality mattress should be two-sided so you can flip it over for extended wear.” A two-sided mattress will last far longer that a onesided mattress. By turning your mattress over, you lessen the wear of the padding and body impressions are less obvious. Every time you flip your mattress it is like having a brand new mattress. Holder Bedding makes many different mattresses from plush pillow tops to very firm and even latex foam rubber mattresses. They even sell an electric adjustable bed that will massage you and elevate your head and feet. Along with being locally made, Holder Bedding makes customer service number one. All employees at both locations in Muncie and Anderson are knowledgeable about all the mattresses and how they are constructed. They also are trained to assess their customer’s needs. “We know our customers very well,” Allen said. “Frequently, I’m the person who makes it, sells it and helps deliver it to my customer. We try to be as helpful as we can. Holder Bedding offers free delivery and set-up within a 30-mile radius. You can also visit our website at www.holderbedding.net.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 62

GADDIS CHRYSLER DODGE JEEP

By Ken Wickliffe

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ffering a host of acclaimed vehicles from Chrysler, Dodge and Jeep, Muncie’s oldest new car dealership is the place where East Central Indiana residents find a unique brand of American-made, “Imported from Detroit” quality delivered with the Hoosier values of friendliness, honesty and value. In all departments – sales, service, parts and the body shop – Gaddis Chrysler Dodge Jeep offers expert staff members. “Many of our people have been here 20 years or more,” said Steve Gaddis, general manager at the dealership. “This means our customers see the same faces every time they come in, which gives people a sense of comfort and consistency. “We have been in business on the same corner, under the same ownership for over 30 years, which means we have sold and serviced cars for several generations of many area families.” With all three Chrysler Corporation vehicle lines under one roof, as well as an excellent inventory of pre-owned vehicles, Gaddis offers car shoppers the selection they want. Chrysler, the flagship brand, is home to the stylish and luxurious 300 as well as the world’s best minivan, the Town and Country. Blending performance and a tradition of value, Dodge will soon introduce the Dart, a world-class small car offering style and

built-in-America quality. Jeep, creator of the world’s first SUV, builds exclusive “trail-rated” vehicles designed to be as capable off the road as on, letting owners explore places that can be reached only in a Jeep. “We’ve been bursting at the seams with new product,” Steve Gaddis said. “What we’ve been able to offer the public has never been better. Managed by Tim Pritchett and staffed by ASE (Automotive Service Excellence) certified technicians, the service department at Gaddis offers expert care of all Chrysler, Dodge, Jeep and Hyundai vehicles. The body shop, managed by Tom Woodring, restores all makes of vehicles to their original beauty after a collision or other body damage. Matt Gaddis, Steve’s son, operates the dealership’s parts department, which stocks factory-original parts and accessories for owners of all makes of vehicles sold at Gaddis dealerships. With a majority of technicians at Gaddis having reached “Level III” certification or above, most are at or near the top of their field in training and experience, Steve Gaddis said. While Steve is now in charge of the dealership’s daily operations, his dad, Bill Gaddis, is often present, as well, to work with customers and employees. As the founder of the dealership, Bill is a friend to many customers who have bought cars from him for more than a quarter century.


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MU_MN_4TH_03-25_N_B_I_1_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 63

DILLMAN’S FURNITURE & MATTRESS

By Stacey Shannon

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ohn Dillman has been in the furniture business for more than three decades. Dillman’s Furniture and Mattress started on North Broadway in 2001, and for the last eight years has been located at 4701 N. Wheeling Ave. in Muncie (former Leath Furniture building). As a locally owned store with a large inventory, Dillman’s offers a diverse selection of furniture with a friendly atmosphere. “Our philosophy is: ‘You are more than just a customer; you are family,’” John said, pointing out that his eight salespeople go the extra mile to help customers, including making home visits to suggest colors, room layout and more – all at no charge. Dillman’s carries furniture for all budgets from a $300 sofa to a $3,000 sofa. John said he works with and sells pieces from American-made companies such as Flexsteel, Eagle, Serta and Southern Motion as often as possible. The store also carries furniture and mattresses from Hoosier companies, including Woodcrest, Restonic and Indiana Lamp. For John, it’s shopping for the different pieces of furniture that he most enjoys.

“I just like the different styles,” he said. “I get to go shopping for them for the store much like a customer.” Along with carrying quality brands at affordable prices and offering top-notch sales customer services, Dillman’s also continues its relationship with customers after the sale is made. John said Dillman’s offers full delivery service, including haul-away of old furniture and set up of the new. They’ve even delivered out of state. “We can make anything work,” he said. Dillman’s has a full-time service technician on staff to help make repairs or take care of problems customers may have. In addition to manufacturers’ warranties, Dillman’s gives all customers a one-year full warranty on every single item in the store. For John, who started in the business with his brother in Peru in the late 1970s, his is a family business. He said his wife works with him and the couple have two children who attend Yorktown schools. “We’re a family business,” he said. “We work here and live here. We give back to the community. We’re here for the long haul.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 64

Hi-Way 3 & Riggin Road

18th & S. Macedonia

Hartford City on the Square

HI-WAY 3 HARDWARE

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he Hi-Way 3 Pro Hardware story began in 1955 with its original store at Ind. 3 and Riggin Road in Muncie. John Sharp, founder and owner, started the business in a small freestanding building of approximately 300 square feet with $700 cash. Only careful examination of the now-12,500 square-foot structure will reveal a few of the original concrete blocks. Folks entering one of three Hi-Way 3 Hardware stores in the area are likely to be welcomed by name by one of the approximately 30 employees. Whether the customer has made numerous trips to the hardware store since it opened in 955 or has just stepped through the doors for the first time, employees are front and center to offer assistance. The Hi-Way 3 stores offer a complete selection of hardware, plumbing, electrical supplies, lawn and garden, paint and supplies, hand and power tools, house wares, and five lines of power equipment. At the North store location are two service technicians who repair customers’ power equipment. A third technician performs the duty of writing the service orders and getting the correct information for the repair at hand. Customer service is the focus of all the employees. Each day varies by what the customers need, the season and even the weather report. Employees always make themselves available to offer assistance with their knowledge of items in the store ranging from nuts and bolts to rakes to pet supplies to lawn mowers to coffee pots. The most common questions concern plumbing and electrical, but customers come in needing help and information on just about everything, and Hi-Way 3 Hardware has their answers!


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MU_MN_4TH_03-25_N_B_I_3_C Sunday, March 25, 2012

ECI in focus KNAPP SUPPLY SPECIAL ADVERTISING SECTION • Page 65

By Elizabeth J. Musgrave

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ith a territory that covers parts of Ohio along with eastern and central Indiana, Knapp Supply has more than a large area to service. They have businesses that come in all sizes needing their supplies and expertise. Stanley “Our clients are more down-to-earth, localized, small town America types,” stated David Stanley, director of sales and marketing. “They are the small businesses that have a handful of employees. We also distribute to large stores, but we focus mostly on how to help the small business.”

In the beginning

From the day it opened in 1874, Knapp worked at providing whatever customers needed. The company has evolved from industrial supplies to building contractor and homeowner products. Knapp continues to share its more than 494 combined years of staff experience with all facets of industrial, plumbing, water system, kitchen and bath supplies — including the latest customer needs. “You would be hard pressed to find a better group of people to work with,” said Stanley.

Today’s trends

What’s hot in today’s homes? Younger families are more educated about products, quality and availability, and requesting higher end, and luxury, cabinetry, water system and bathroom and kitchen fixtures. Environment-conscious clients’ preferences include reverse osmosis water systems, dual flush toilets and Saniflo. The easy-to-install-anywhere system enables contractors to install a bathroom, laundry room or kitchen virtually anywhere in the home using very little plumbing. Whether making over a garage, creating a mother-in-law suite or converting attic space into an apartment, the process is made easier with the complete kit. With the average American living longer and wishing to continue residing in their own home, new products have been created to attain that goal. Those products, including active senior accessories such as taller toilets, roll-in showers, meditubs, wheelchair accessible showers, transfer seats for showers and grab bars help Knapp meet the 20 percent increased demand. “While keeping upscale for the younger generation, we also continue changing to meet the adjusting needs for the older generation,” explained Stanley. “They wish to stay in their homes longer and we meet those needs with our aging-in-place bathroom line.”


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ECI in focus

DAZZLE DANCE AND CHEER

SPECIAL ADVERTISING SECTION • Page 66

By Stacey Shannon

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ffering competitive and recreational dance, cheer and tumbling classes, Dazzle Dance and Cheer has classes for ages 2 through adult in a fun, friendly atmosphere. Betsy Curry and Laura DuBois are co-owners of the studio and have been involved with Dazzle for years and have grown up dancing their entire lives. “It was a dream of both of ours to own a dance studio,” DuBois said. “And we work very well together. We balance each other out.” The friends both worked together under the previous owner and founder of Dazzle, Julie Sizemore, who groomed them to take over the business. A year and a half ago, they did just that. Sizemore continues to teach classes and works in the office at Dazzle as well. The studio, located at 3611 N. Briarwood Lane, has hours seven days a week with a variety of classes including tap, jazz, ballet, lyrical, hip-hop, cheer, tumbling, contemporary and point. Some of the competitive teams, such as the all-star cheer team and dance company, regularly win regional and/or national awards. “This past summer our dance company tap production num-

ber won at Nationals and our All Star Cheer Teams have also won many regional and national awards,” Curry said. Many of the instructors are Ball State University students majoring in dance, but others have graduated college and continued to teach as a hobby, because of their love and passion for dance and cheer. One of the newest classes to be offered at Dazzle is Zumba, which is a pay-as-you-go class. “It’s just a high-energy class,” Curry said. “It disguises working out as fun. It’s great because you don’t have to have a year-long commitment to a gym to take Zumba. You can just come whenever you’re feeling like it.” The Mommy & Me class is one that DuBois recommends for the 2-3 year olds. “It’s a lot of song and dance,” she said. “They do some tumbling and yoga – basically trying to get them ready for a dance, cheer or tumbling class.” Anyone interested in classes at Dazzle should call them at (765) 286-5099 for more information or to schedule a tour and class visit. Most classes are paid on a monthly basis and run August through June. They will also be offering summer camps in July. “We’re about having positive teachers and positive classrooms, making it fun and energetic,” said Curry.


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ECI in focus SPECIAL ADVERTISING SECTION • Page 67

MUNCIE FEDERAL CREDIT UNION

By Stacey Shannon

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ith a mix of small-town friendliness and a 77-year history, Muncie Federal Credit Union offers a wide range of financial services and a variety of options to meet the needs of its members. While the credit union was originally for Muncie Community Schools employees, it’s been open to anyone who lives, works, worships or attends school in Delaware County since 1999. Vicki Burley-Fannin, CEO/manager of Muncie Federal Credit Union, said the credit union offers many services like all types of IRAs, installment loans, home equity loans, direct deposit, notary service, member elect life insurance, Visa cards, Christmas Clubs, GAP insurance and much more. Burley-Fannin said a few extras Muncie Federal Credit Union offers that most places don’t is paying the closing costs on Home Equity Loans, charging no additional loan fees and giving discounts for pre-approval of automotive loans. “If you get pre-approved for a loan before you shop, we give you 0.50 percent off of your rate,” she said. “We’re rewarding you for coming in and knowing your budget. We’re

encouraging good education in finance.” Along with all its services and financial options, Muncie Federal Credit Union also offers a friendly atmosphere. Burley-Fannin said her employees treat members more as family than customers. “We still do things with a personal touch,” Burley-Fannin said. “My girls know every person who walks in the door.” That includes going above and beyond what a larger, noncredit union financial institution can do. Burley-Fannin said Muncie Federal Credit Union works with its members and is often able to approve them for loans that a larger bank wouldn’t be able to. Members are much more than a credit score, she added. Above all, Muncie Federal Credit Union always thinks of its members first as it grows and adds new services as well as maintains traditional services. “We truly have our members’ best interests at heart,” Burley-Fannin said. “Our goal here is and always has been that we want to be a credit union maintaining the philosophy of ‘People helping people.’ You’re not just an account number here.”


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ECI in focus SPECIAL ADVERTISING SECTION • Page 68

KITCHENAID EXPERIENCE CENTER ®

By Christy Brooks

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isitors come from all over to visit a treasure nestled in the downtown area of historic Greenville, Ohio: the KitchenAid Experience® Center. This “hub” is a one-of-a-kind showroom replicating the ambiance of the old-time five-and-dime store, and features complete KitchenAid® Culinary Collections including bakeware, gadgets, cookware and a complete line of KitchenAid® Countertop Appliances such as blenders, toasters, food processors and, of course, the pièce de résistance — the KitchenAid® Stand Mixer. The KitchenAid® Stand Mixer has a heritage dating back to 1919; the original model weighed in at a whopping 66 pounds with accessories that fit into the “hub” of the machine. It was sold door-to-door and was created to provide a complete in-home culinary processing center. While the stand mixer has since been redesigned and streamlined, it continues to provide the same functionality but now is also available in a variety of colors and continues to have an attachment for almost every cooking purpose. This appliance, being functional and stylish, is a favorite wedding gift; even Oprah Winfrey and Martha Stewart have gifted a KitchenAid® Stand Mixer! Shopping on a budget? The lower level of the store is home to refurbished KitchenAid products that are available for a fraction of the original price. Another way to save, is to take advantage of the annual March trade-in event, as well as other special events throughout the year. As if that weren’t enough, the KitchenAid Experience® Center offers much more than shopping. Free kitchen demonstrations, provided by store clerks, take place every Wednesday, Friday and Saturday at 10:30 a.m. Visitors can learn tips, techniques, tricks of the trade and taste delicious recipes crafted with the KitchenAid products. After watching the demonstration, step into the past and walk through the Heritage museum, with displays of historical products as well as vintage artifacts including a KitchenAid® Stand Mixer owned by Julia Child and engraved with the phrase for which she was so-well known: “Bon Appétit!” To make the experience complete, visit the KitchenAid® Stand Mixer factory Tuesday-Friday at 12:30 p.m. for a guided-tour to see the production process from beginning to final assembly. (Note: Admission $5. Only available for those age 12 and older, and based on manufacturing schedule). Learn! Tour! Shop! Visit! KitchenAid Experience® Center’s retail manager, Gloria Keller-Brinley and all of the clerks invite you to come and “enjoy the experience!”


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MU_MN_4TH_03-25_N_B_I_7_C Sunday, March 25, 2012

ECI in focus SPECIAL ADVERTISING SECTION • Page 69

FRED TOENGES SHOES AND PEDORTHICS

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red Toenges Shoes and Pedorthics has been in the business of comforting feet with better fitting shoes for more than 120 years. Established in Fort Wayne, Ind., in 1891, Fred Toenges Shoes opened the store here in Muncie in April of 1998, filling the void left behind by Clyde Edwards Shoes. The store carries a long list of popular and quality brand shoes including New Balance, SAS, Birkenstock, Dansko, Merrell, Ecco, PW Minor, Halflinger, Rockport, and Florsheim. Their ability to fit any foot size and shape has always been at the forefront of Fred Toenges Shoes success. They carry women’s sizes from 5 to 13 in slim to extra-wide widths. Men’s sizes range from size 7 to 16, in widths from narrow to extra-wide. One of the major benefits that Fred Toenges shoes and Pedorthics offers over all other retail shoe stores in Muncie is right there in the name pedorthics. Unfortunately, most consumers are unfamiliar with the term pedorthics. Pedorthics is the science concerned with the design, manufacturing, fit, and modification of related foot appliances or orthoses as prescribed by a physician, for relief of painful and disabling conditions of the foot and limb. Pedorthics is practiced by a trained person called a pedorthist. A certified pedorthics is a specialist in using footwear which includes shoes, shoe modification, and foot orthoses to solve problems in or related to the foot and lower limb. A certified pedorthist can also provide minor pain and discomfort relief to anyone who is experiencing problems with common foot maladies like, corns, calluses, bunions, hammer-toes and other foot, leg, knee and back pain issues. Fred Toenges Shoes has some of the most experienced certified pedorthics in the area on staff, full time at the store. Lydia Riggins has been a Board Certified Pedorthics for over 15 years, starting in the shoe business with the former Clyde Edward Shoes, and has been with Fred Toenges since the store opened in 1998. All in all, Lydia has been in the retail shoe business, fitting shoes and taking care of feet for over 40 years. The newest addition to the Fred Toenges staff is Tim Cassity, a Board Certified Pedorthics with more than 5 years of experience. Their expertise can help customers with a variety of foot problems from common to extremely serious. Experiencing amazing growth over the last 14 years has helped Fred Toenges Shoes and Pedorthics develop a strong trust from the public and Muncie medical practitioners alike. The staff and management of Fred Toenges shoes and Pedorthics in Muncie share a common philosophy: walking should never be a painful experience, no matter what your age or medical condition. This is a challenge they meet every day, and is summed up in their ultimate comfort statement: Fred Toenges Shoes and Pedorthics... We Fit Better. The store is located in Walmart Plaza next to HH Gregg. Hours are 9:30 a.m.-6 p.m. Monday–Friday and 9:30 a.m.-5 p.m. on Saturday. The store is closed on Sunday. For more information visit toengesshoes.com.


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NATIONAL ASSOCIATION OF INSURANCE & FINANCIAL ADVISORS

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veryone knows the necessity in obtaining an insurance agent and a financial advisor they trust. But not so clear is the importance of selecting an insurance agent or financial advisor who is a member of a professional association like the National Association of Insurance and Financial Advisors. With the economic downturn, it is even more of a priority to be sure your money is in capable hands. “Working with a professional who is a NAIFA member benefits the public because members are held to high ethical standards and they have access to numerous opportunities for professional development, which enhances their services as an advisor,” stated Daniel Stallings, vice president, NAIFA Eastern Central Indiana.

The connection

There is a professional duty when offering financial advice and products for representatives to serve the clients’ best interests and stay current on changes in the field that affect their clients. Rather than researching the latest changes yourself, working with an expert such as a NAIFA member will ensure your financial and insurance needs are being addressed. “NAIFA keeps its members abreast daily of changes in laws and regulations that affect the public so that we can advocate and represent the best interest of our clients,” explained Beth P. Beasley, president-elect, NAIFA Indiana.

Outstanding professionals

NAIFA member Jack Stanton

The profession’s high standards are honored by the association. This year, NAIFA Indiana selected Jack Stanton as the member who best exemplified those high standards. Recognized for his accomplishments at a state-wide meeting in May, 2011, Stanton received the Jack Peckinpaugh Associate of the Year Award. The award “recognizes one outstanding member of NAIFA Indiana, for a lifetime of service to the industry, the professional association and their community.” “It has been my ongoing association with colleagues through NAIFA that has helped me grow as a professional and to serve my clients to the highest caliber,” said Stanton. Achieving your insurance and financial goals can be as simple as working with an individual who is current in their professional field such as a member of NAIFA.


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PENGAD COMMERCIAL PRINTERS By Stacey Shannon

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Pengad Senior Vice President Jim Funkhouser.

eing in Muncie has been good for Pengad Commercial Printers. The company, which was founded in 1936, moved to Muncie 30 years ago and is happy to have done so. For years it’s been the world’s largest stenographer supplier (combined with its locations in California and New Jersey), according to Pengad Senior Vice President Jim Funkhouser. But, five years ago, the company grew to include commercial printing capabilities, and is thriving. “I saw a void with other printing companies going out of business,” Funkhouser said. “We were already kind of in that business, but we weren’t doing commercial printing. It’s been very good for us. We have about 30 people dedicated to that portion of our business. We’ve made equipment investments of more than $5 million to be in that market.” That equipment gives Pengad the ability to do all types of commercial printing including metalized stamping, die cutting and box printing. The business is one of only four in the state with a six-color UV press, according to Funkhouser. As soon as ink is laid on the paper, a UV light hits it and it dries instantly. Funkhouser explained that allows Pengad to print on nontraditional medium like metalized paper and plastics. “We’re definitely the largest and best equipped printing company in this area,” he said. “You’d have to go to Indianapolis to find another printer who offers all the services that we do.” Along with its state-of-the-art equipment and 85,000-square-foot building downtown, Pengad’s success also comes from its employees. Funkhouser said Pengad employs about 65 dedicated people locally. “We have a can-do attitude,” he said. “Someone can come to us with a concept and we can take it and do the design and take it all the way through to the end right in-house.” While he has a staff with much experience – some have been in the printing business for two or three decades – he also works with Ball State University students and recent graduates for fresh perspectives. And Pengad is always on the lookout for ways to give back to the community which Funkhouser said has been so good to his business. “If you’re going to have a successful business, whether it’s in Muncie or New York City, you have to be involved in the community and you have to be willing to give as well as receive,” he said. “We’ve got a great customer base here in Muncie. We love being located in Muncie.”


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LOWERY’S HANDMADE CANDIES By Dawn Brand Fluhler

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fter 70 years in the candy-making business in Muncie, Lowery’s Handmade Candies have become not only a local treat, but have traveled around the globe to places like Japan and the Iraqi palace. The business and recipes that originated in 1941 on Main Street were purchased in 1964 by Donald Brown from his cousin, Dee Lowery. At that time the candy shop was located on Kilgore Avenue, where it now occupies two connected houses filled with working original equipment. “I start at 5:30 in the morning,” said Charles Joseph, Lowery’s president and Brown’s grandson. “That’s when I stir the creams I made the night before.” The eight flavors of creams that fill Lowery’s popular bitesized candies — they sell about 2 tons of individual coated pieces each year — are made in 40 pound batches, a couple of flavors at a time. Each cream filling flavor is made at least once a week; vanilla, maple and peanut butter are whipped up more often. The creams are then fed into a machine called a depositor that cuts them into individual pieces, then each piece is hand dipped at chocolate melter stations, equipment Brown custom adapted years ago. “The machinery we use here belongs in a museum,” Joseph said, with a little chuckle. “The mixers are from the 1920s and we still use the original metal Easter molds. But they still work better than the new plastic kind.” Joseph has been in the family business for 13 years, starting while he was in high school at Yorktown. Since then, the business has continued to grow. He said they make just about anything custom and are always trying new recipes. His mom’s favorite new creation is the chocolate latte cup containing Starbuck’s coffee. She also created the peanut butter fudge recipe. Many customers enter Lowery’s looking for toffee, peanut butter creams and chocolates shaped like the state of Indiana. “They can pick and choose what they want – one piece or 5 pounds – in whatever flavor they want,” Joseph said. Customers are always challenged to bring in new, unique items for dipping. Call first. Items brought in the morning are typically ready for pick-up by evening.


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ECI IN FOCUS: DIRECTIONS WEEK 2

Special Advertising Section


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ECI in Focus: Directions 2012  

Week 2 of our annual report is a special advertising section that lets area businesses tell readers, in their own words, of how they keep...

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