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Truro & Penwith College

Apprenticeships

Apprenticeship training programmes in over 50 areas including:

Health and Social Care, Childcare, Business, Accountancy, Hair and Beauty, Digital, Engineering, Construction, Carpentry, Property Maintenance, IT, Marketing, Catering and Hospitality, Motor Vehicle, Customer Service and Management.

Quality careers with Cornwall’s top employers including:

new

training prog

rammes

and infor matio Employe n for and App rs rentices


Apprenticeships

at Truro & Penwith College

The College’s Apprenticeship provision is rapidly expanding to provide learners with the opportunity to gain valuable workplace experience and qualifications up to degree level in their chosen field. Quality of experience and of outcomes continues to be our focus and the recent publication of national data demonstrates that Apprenticeship achievement at the College is not only well above the average of all providers in Cornwall and Isles of Scilly, but also 9% above the average of all providers in the UK. Apprenticeships are a key part of Cornwall’s Economic Strategy to provide a skilled workforce and sustainable high quality employment and careers. We are grateful to our many partners in Cornwall’s business community, our relationships with whom remain strong and allow us to continually develop our programmes to reflect the constantly evolving needs of the workplace. David Walrond Truro and Penwith College Principal

Proud to be working with:

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Contents t: 01872 242711 e: apprenticeships@truro-penwith.ac.uk w: truro-penwith.ac.uk/apprenticeships

04 06

Guide for Employers Guide for Learners

Subject Area: Apprenticeship Programmes:

Business & Professional

08 09 10 11

Business & Law Management Marketing Customer Service

12

Accountancy

Computing & IT

13

IT & Digital

Construction

14

Architectural Joinery & Site Carpentry

16

Craft Masonry & Maintenance

17 Automotive & Engineering

19 22

Plastering, Painting & Decorating Engineering Vehicle Maintenance Catering & Hospitality

Food, Catering & Hospitality

23

Hairdressing, Barbering, Beauty & Nails

Hair & Beauty

27

Health & Social Care

Care, Community & Education

30

Childcare & Early Years Educator

31

Supporting Teaching & Learning in Schools

32

Cornwall Apprenticeship Awards 2017

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Employers: Boost your business with an Apprentice Truro and Penwith College’s broad range of Apprenticeships continues to develop in response to the feedback of local employers, and new standards that have been introduced since 2017.

I want to recruit a new Apprentice Contact the College and arrange a consultation with an Advisor to prepare for your new Apprentice, or Apprentices.

What is an Apprenticeship? Apprenticeships are suitable for anyone over the age of 16 and can be used to upskill current employees, fill skills gaps with new recruits or for succession planning. Delivery of the job specific training is discussed and agreed with the employer, and Apprentices are supported by both a mentor at work, and a College training advisor who visits the workplace. Training programmes are available at four levels and take between 12 months and four years to complete: • Degree (Level 5 and 6) equivalent to a Foundation Degree (FdA or FdSc) and Bachelor Degree (BA or BSc). • Higher (Level 4) equivalent to CertHE and HNC. • Advanced (Level 3) equivalent to two A Levels. • Intermediate (Level 2) foundation training needed to start a career in your chosen sector (equivalent to five GCSEs at A*-C).

Complete a vacancy form

Contact the College and arrange a consultation with an Advisor to prepare for your employee to start their Apprenticeship.

If an Apprentice is aged between 16-18, or older and in the first year of their Apprenticeship, they must be paid at least £3.70 / hour (April 2018), after this they are entitled to the National Minimum Wage for their age. The average Apprenticeship wage in Cornwall is £5.70. We ask our employers to consider the nature of the role and offer a fair rate of pay. Businesses with a wage bill in excess of £3m will be required to pay the Apprenticeship Levy (0.5% of your annual wage bill). NonLevy paying businesses will need to pay a 10% contribution to training costs, typically £500 - £2,700 depending on the type and length of the Apprenticeship. Businesses with 49 or less employees will not pay for training, if they employ an Apprentice aged 16-18. All businesses will receive £1,000 when they employ an Apprentice who is 16-18 years old.

• Work with the College to confirm the job role and Apprenticeship programme. • Set the pay scale for your Apprentice, and the contract of employment in line with the length of the Apprenticeship programme.

Advertise your Apprenticeship job

In addition to receiving support from your Advisor the College’s Apprenticeship Recruitment Team can help support your own recruitment activity, promoting opportunities and potentially suggesting candidates from our existing talent bank.

Shortlist applicants

The College is happy to support you with this stage of the process.

Interview

I want to train an existing employee

What is involved?

Prepare for your Apprentice to start Apprenticeship training begins

Interview your shortlisted candidates. It is recommended that a member of the College’s experienced team is present on the interview panel. Alternatively, someone from the College will need to interview the candidate before they are confirmed as an Apprentice employee to ensure they are suitable for the training programme.

• Appoint a line manager or mentor for the Apprentice. • Consider content of the Apprentice’s induction programme, covering the same regulatory responsibilities as any other employee. • Create a training timetable in partnership with the College.

• If your Apprentice is a new employee, start the induction programme and clearly explain their role. • Arrange when the College’s training advisor will come in to meet the Apprentice and line manager or mentor. • Support the Apprentice with regular meetings to monitor their progress / identify a need for further training.

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enormous The business benefits for companies like yours are

Here’s why:

They are a great way of attracting people with

fresh &

new ideas Apprenticeships provide you with the

Apprenticeships are a tried and tested way to recruit new staff, re-train or upskill existing staff or people returning to your business after a break

skilled workers you need for the future

They help you tackle

skill shortages in your business

Up to

New Apprenticeship standards mean Apprentices are assessed against the criteria employers say they need. The training is tailored to the needs of your business. funding could be available to support Apprenticeship programmes

Apprenticeship training can develop existing staff and provide a development programme for your current employees, as well as bringing in new staff to cost effectively fill vacancies, add new skills and a succession plan.

Apprentices add capacity to carry out everyday tasks

Learning can often be done

in your workplace meaning minimal disruption and maximum impact 05


Why choose an

Earn while you learn

A realistic route

On the job training means that you get paid while you learn. The average salary in Cornwall is ÂŁ5.70* per hour

Avoid the large debts associated with university as your training is funded and gain nationally recognised qualifications all while working for a real business

Employable Employers think that qualified Apprentices are 15% more employable than those with other qualifications

Commercial Awareness When finishing, Apprentices have gained a broad range of real experience and knowledge of how businesses operate and have their foot in the door with real businesses

Fantastic

A real future

prospects

of Cornish Apprentices are in employment after completing their Apprenticeship and 77% are working with the same employer

NUS Extra Card

69% of Apprentices in employment had received at least one pay rise

Apprentices can apply for an NUS extra card and get 50% off driving lessons, money off clothes, food, travel and lots more 06

*Latest figure from Cornwall Apprenticeships

Apprenticeship Programme?


Become an Apprentice Is it right for you?

Apprenticeships are available to anyone over the age of 16 and start throughout the year. You need to be committed, motivated, enthusiastic and reliable. You can do an Apprenticeship with a current employer, or it can be a great way to start your career with ongoing training and development. Level 2 and 3 Apprenticeship programmes are entry level with no formal entry requirements as they are not solely based on previous academic achievement. Apprenticeships at Level 4 or above usually require you to have at least a Level 3 qualification in the same area of study, but we will discuss your circumstances on application. Apprenticeship levels explained: • Degree (Level 5 and 6) equivalent to a Foundation Degree (FdA or FdSc) and Bachelor Degree (BA or BSc). • Higher (Level 4) equivalent to CertHE and HNC. • Advanced (Level 3) equivalent to two A Levels. • Intermediate (Level 2) foundation training needed to start a career in your chosen sector (equivalent to five GCSEs at A*-C).

I don’t have an employer and want to start an Apprenticeship If you are not employed you will need to find an Apprenticeship job before you start your training.

I wish to start an Apprenticeship with my current employer Your employer will need to contact us to discuss the Apprenticeship programmes available for you and so we can work together to prepare for you to start your Apprenticeship.

Apply for an Apprenticeship job

Contact the College’s Apprenticeship team or come to a College Open Event to find out more Discuss your options and identify the best Apprenticeship for you. For Open Event dates visit our website: truro-penwith.ac.uk/events.

We advertise all of our Apprenticeship jobs online at www.truro-penwith.ac.uk/apprenticeshipvacancies, our Apprenticeship Recruitment Team will support you with your application. If we don’t have a vacancy in your chosen sector we will look to create one at a local business.

Attend an employer interview

As with any job application, if you are shortlisted you will be invited to an interview with the employer. This is often an informal chat to ensure the employer is right for you and in turn you are right for the employer.

Interview with the College

Meet the tutor from the department where you will be trained, discuss the programme and make sure it’s right for you.

Start your Apprenticeship

If you have been enrolled onto your Apprenticeship with a new employer, you will start work. Your employer will introduce you to the business and allocate a mentor or line manager to support you. A training advisor from the College will also support you and your employer throughout the Apprenticeship, and will arrange regular meetings in the workplace.

Learn and develop

You will learn while working for your employer, your training advisor will support to ensure your role is relevant to your qualification. You will also have “off the job” training sessions with the College.

Complete your Apprenticeship

Achieve your qualification and complete your Apprenticeship training.

Progress in your career

Continue your career with the same employer and/or progress to the next level of the Apprenticeship.

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Business Apprenticeships Business Administrator (Level 2)

Who is the course for and what are the benefits of attending? Administrators, office staff, personal assistants and all administrative roles where organisation, planning, systems, communication, IT, dealing with customers and supporting team members and managers are important. The programme provides thorough business training allowing progression into positions with more responsibility enabling you to complete the Advanced Apprenticeship.

After November 2018 this pathway will be replaced by Customer Service Practitioner (Level 2). See page 11.

Duration: 12 months

• Customer service and sales: Maximising sales (upselling and cross selling), sales techniques, service offer, service knowledge • Equality and Diversity • Understanding how businesses work: Business types, external and internal factors that may impact on a business, goals and objectives and how these align with strategy • Teamwork: Developing good working relationships - making a positive contribution to the business • Presentation skills: Planning and preparing presentations, overcoming nerves, appearing confident and professional • Environmental Awareness: Resource efficiency, saving money and reducing environmental impact • Health and Safety in the Workplace

Programme content includes: • Legislation: Data Protection Act, Equality Act, Human Rights Act, Freedom of Information and copyright • Office practices: Outlook diaries, mail, office equipment, travel and accommodation • Internal communication skills: Business documentation and reporting, minute taking, verbal / non-verbal communication, body language • External Communication: Ensuring clear professional communication, building rapport and handling conflicts and complaints • Managing personal performance and development: SMART targets, time management

What next? Business Administration Advanced Apprenticeship (Level 3)

Business Administrator (Level 3)

Who is the course for and what are the benefits of attending? Administrators, office supervisors, administration supervisors, personal assistants, secretaries and all administrative roles. This programme provides thorough business training, enabling progression into supervisor or team leading roles or on to specialise in areas such as finance, marketing or IT.

Duration: 18 months

• Presentation skills: How to develop and deliver effective and professional presentations using different media types • Business markets: Understating the characteristics and different markets and how these impact on a business • Business innovation: How businesses can grow and develop, support available and the benefits and risks associated with this • Financial management: Understanding the importance of good financial management, key financial terminology and how to manage a budget • Sales and marketing: The key principles of marketing and the sales process • Legislation: Including Data Protection Act, Equality Act, Human Rights Act, Freedom of Information, Health and Safety Copyright, Contracts of Employment, Equality, Diversity and Inclusion • Meeting management and minute taking: The importance of managing meetings and taking effective minutes or notes

Programme content: • Communication skills: Internal and external communication effective models and methods • Bespoke business documents: Creating and managing approval • Information systems: Understanding different systems for storing documentation and data • Business data: Analysis and presentation of business data • Business improvement: Resolving business problems, business improvement techniques and models, contributing to business improvement activities • Change management: The principles of change management, planning and managing change and evaluating success • Customer service: The “value” of customer service; mapping the customer journey; identifying service failures; measuring effectiveness and impact on profitability • Negotiation skills: How and when to use negotiation and different approaches

What next? Business Administration Higher Apprenticeship Level 4 or a range of business and management programmes.

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Law Apprenticeship Law (Paralegal) (Level 3)

Who is the course for and what are the benefits of attending? The Apprentice’s workload will vary by employer. Some will ask Apprentices specialise in one area of law, while others prefer them to gain experience in a range of areas. Details will be included in the Apprenticeship job description and applicants are advised to discuss the role further throughout the interview process.

Duration: 15 - 18 months.

• Learners will focus on understanding the Tort of Negligence and the potential defences that are available. They will develop their problem solving skills by applying the legal principles to a variety of scenarios. • Civil claims - Learners will become familiar with alternative dispute resolution, the process and procedures that are followed before and during the trial and the legal documentation involved.

Programme content includes: • Key concepts, terms and processes in law and the practice of law. This will include the English system, legal personnel, court hierarchy, judicial precedent and delegated legislation. • Professional skills, values and understanding in identifying and addressing the needs of clients, focusing on the client relationship, client communications and the professional requirements of the client care interview. • Research skills and understanding across a range of sources of law. Areas covered include finding, reading and how to use key information from statutes, understanding the statutory instrument and the way in which case law works and progresses.

What next? Apprentices will have the opportunity to progress onto the Level 3 Diploma in Law and Practice / Level 6 Apprenticeship in Law (Chartered Legal Executive).

Management Apprenticeship Team Leader or Supervisor (Level 3)

Who is the course for and what are the benefits of attending? This course is suitable for staff in their first line management role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning, workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally. The Apprenticeship develops core skills that will act as a solid foundation for future progression. You will meet managers from other organisations and share best practice.

Duration: 12 - 18 months.

• Dealing with conflict • Communication and difficult conversations • Operational management, including planning, allocating work and reporting on performance • Decision making and problem solving • Project management • Finance

Programme content includes: • Self-awareness • Emotional intelligence • Self-management • Time management • Leading and managing people • Performance management and motivation • Coaching • Building relationships • Negotiation and influencing

What next? Continue in your career as a manager or supervisor, alternatively, the College offers a number of accredited and nonaccredited management courses, including ILM Awards at Level 4, 5 and 7.

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Marketing Apprenticeships Digital Marketer (Level 3)

Who is the course for and what are the benefits of attending? Staff who work within media and marketing who are designing, building and implementing digital campaigns across a variety of online and social media platforms. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan and will work to marketing briefs and instructions.

Duration: 18 months.

• Web analytics and metrics: Measure and evaluate the success of digital marketing activities • Mobile apps • Pay-per-click • Digital etiquette • Marketing briefs and plans

Programme content includes: • Marketing principles: Using digital tools effectively • Principles of coding • Customer lifecycle: Customer acquisition, building customer loyalty, responding effectively to customer enquiries online • Written communication: Effective communication skills to a range of audiences through a range of platforms • Customer relationship marketing • Search marketing • Search engine optimisation • Email marketing

What next? Continue your career as a digital marketer. The College offers a number of accredited and non-accredited management and marketing courses to help you progress in your career.

Meet the Apprentice

Adam Nicholls - Digital Marketing

Adam studied Journalism at University and decided the Apprenticeship route would give him the practical experience needed to start his career. Adam’s parents both work at Cornwall Council and made him aware of the Apprenticeship opportunities available within the organisation. Since spotting the Digital Marketing vacancy and the opportunity to train at Truro and Penwith College. Adam hasn’t looked back.

“If I’d known about Apprenticeships before going to university, I would have definitely gone down that route; you get the best of both worlds through learning and getting practical hands-on experience.”

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Customer Service Apprenticeships Customer Service Practitioner (Level 2)

Who is the course for and what are the benefits of attending? For individuals within any sector or organisation, who are the first point of contact to customers and need to deliver a high quality service. This course is suitable for those new to, or without a formal qualification in, customer service and are looking to boost their careers through developing and demonstrating excellent customer service skills and behaviours.

Duration: 12 months.

• Communicate effectively using the appropriate styles and tone of voice • Organising yourself and prioritising your own workload to meet deadlines • Influencing customer decisions • Dealing with customer conflict and challenge • Ensuring all customers are treated equally and with respect

Programme content includes: • Knowing your customers: Understanding the different needs and priorities of your customers and the best way to meet and manage their expectations • Understanding your organisation’s core values and internal policies and procedures such as complaints processes and digital media policies • Meeting regulations and legislation • Understanding the organisation’s or department’s targets and goals • Using a range of communication skills to build rapport and achieve positive customer engagement

What next? Continue in your career in customer service, or seek to an appropriate Level 3 Apprenticeship in a relevant area.

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Accountancy Apprenticeships Assistant Accountant (Level 3)

Who is the course for and what are the benefits of attending? Apprentices working as an assistant accountant or within the finance department of an organisation. The role involves assisting in day-to-day financial activities such as data entry, month-end management accounts and/or year-end financial statements. In addition, Apprentices complete VAT returns and assist in the preparation of tax computations.

Duration: 12 months.

• Preparing final accounts: For sole traders and partnerships, this helps students to become aware of alternative organisation structures and their impact • Management accounting - costing: Gather, analyse and report cost and revenue information to support managerial planning, control and decision making • Indirect tax: Prepare and submit VAT returns to the relevant tax authority • Ethics for accountants: Why accountants need to act ethically, the principles of ethical working, what is meant by ethical behaviour at work, and when and how to take action in relation to unethical behaviour and illegal acts • Spreadsheets for accounting: Spreadsheet calculations, manipulation of data, analysis, budgeting, preparing financial statements, reporting, forecasting and decision making

Programme content includes: Year one: Apprentices study the AAT Certificate in Accounting, which covers the following: • Bookkeeping transactions: The double entry bookkeeping system and associated documents and processes • Bookkeeping controls: Control accounts, journals and methods of payment • Using accounting software: Performing typical bookkeeping transactions and tasks using accounting software • Elements of costing: A basic introduction to costing • Work effectively in finance: Professional skills and behaviours needed in the workplace Year two: Apprentices study the AAT Advanced Diploma in Accounting, which covers the following: • Advanced bookkeeping: Managing records for non-current assets, in preparation for producing final accounts for unincorporated organisations

What next? Professional Accounting Technician - Higher Apprenticeship (Level 4).

Professional Accounting / Taxation Technician (Level 4)

Who is the course for and what are the benefits of attending? Apprentices working as a professional accounting technician. This role may exist in an accounting practice, a professional services company, the HMRC or within the accounting department of an organisation. Apprentices will be responsible for creating, and/or reviewing financial information in an accurate and timely manner, ensuring it meets ethical, professional and legal standards.

Duration: 18 - 24 months (depending on experience).

Plus two optional units: • Business tax: Prepare computerised tax returns and understand the impact taxation has on the running of a business • Personal tax: Study the key aspects of taxation that affect UK taxpayers including; income tax, national insurance (NI), capital gains tax, inheritance tax • External auditing: Develop the knowledge and skills required to undertake an external audit under supervision • Cash and treasury management: Develop the skills and knowledge to be able to identify the movements of cash within a business, and make informed decisions on the best course of action to maximise the wealth of the business • Credit management: Understand and apply the principles of effective credit control in an organisation. This will include relevant legislation, contract law, best practice, professional ethics and organisational policies

Programme content includes: Apprentices study the AAT Level 4 Professional Diploma in Accounting which covers the following: • Management accounting - budgeting: Learn how to improve the performance of an organisation by setting targets, constructing achievable plans and monitoring results • Management accounting - decision and control: Learn to prepare a basic budget and/or standard cost budget; create budget reports, control reports and standard costing control reports; prepare key performance indicators with workings to aid managerial decision making • Financial statements of limited companies: Draft, analyse and interpret financial statements of limited companies • Accounting systems and control: Understand the role of accounting within an organisation and the importance of internal controls for minimising the risk of loss

What next? Students from this Apprenticeship will usually go on to study ACA, ACCA, CIMA or CIPFA qualifications.

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IT & Digital Apprenticeships Software Developer (Level 4)

Who is the course for and what are the benefits of attending? Those who have some experience of developing simple applications whether this is from a formal qualification or self taught. The course will help develop strong problem-solving skills and a good grasp of the theoretical and practical aspects of software development. It is essential that you are able to work independently but also operate as an effective team member, have good customer handling skills and identify ways in which the business can work more efficiently.

Duration: 24 months.

• Apply good practice approaches according to the relevant paradigm • Can interpret and follow: • Software designs and specifications • Company-defined ‘coding standards’ or good practice for the coding industry • Testing frameworks and methodologies • Company, team or client approaches to continuous integration, version and source control • Respond to the business environment and business issues • Operating in their own business, their customer’s and industry environments • Can apply the maths required (e.g. algorithms, logic and data structures) • Understand the similarities and differences between agile and waterfall software development methodologies • Understand how teams work effectively to produce software and contribute appropriately • Understand and apply software design approaches and patterns. Can interpret and implement a given design, compliant with security and maintainability requirements

Programme content includes: You will gain the BCS Systems Development Essentials (industry recognised qualification), and at least one other software development qualification. Throughout the course you will cover: • Logic: Writes good quality code with sound syntax in at least one language • User interface: Can develop effective user interfaces for at least one channel • Data: Linking code to the database/data sets • Test: Test code and analyse results to correct errors found, using either V-model manual testing and/or using unit testing • Problem-solving: Apply structured techniques to problem-solving, can debug code and understand the structure of programmes in order to identify and resolve issues • Design: Create simple data models and software designs to effectively communicate an understanding of the program, following best practice and standards • Analysis: Understand and create basic analysis artefacts, such as user cases and/or user stories • Deployment: Build, manage and deploy code into enterprise environments • Development lifecycle: can operate at all stages of the software development lifecycle, with initial focus on build and test

What next? Continue your career as a software developer. The College offers a range of university level courses to further your career in this field.

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Architectural Joinery & Site Carpentry Apprenticeships Wood Occupations (Site Carpenter) (Level 2)

Who is the course for and what are the benefits of attending? This Level 2 Apprenticeship will suit individuals who are starting a role as a site carpenter. Offering a practical approach to learning, the Apprenticeship will help learners develop and practice the skills required for employment and career progression, meet the occupational requirements to pursue a career within the construction sector, gain a qualification that is valued by employers across the whole construction sector and gain a more in depth understanding of site carpentry.

Duration: 24 months.

• • • •

Programme content includes: Below is an exhaustive list of units that can be undertaken. While some are mandatory others are optional and are undertaken if they apply to the Apprentice’s work environment: • Conforming to general health safety and welfare in the workplace • Conforming to productive working practices in the workplace • Moving, handling and storing resources in the workplace • Erecting structural carcassing components in the workplace

Installing first fixing components in the workplace Installing second fixing components in the workplace Maintaining non-structural carpentry work in the workplace Setting up and using transportable cutting and shaping machines in the workplace

What next? The Level 2 Apprenticeship in Wood Occupations - Site Carpenter has been designed to enable students to progress directly into employment in the construction sector as a site carpenter and advance to further studies at Level 3.

Wood Occupations (Site Carpenter) (Level 3)

Who is the course for and what are the benefits of attending? This Level 3 Advanced Apprenticeship will suit site carpentry Apprentices who are continuing in their role. Offering a practical approach to career development, Apprentices will learn, develop and practice the skills required for their role, meet the occupational requirements to pursue a career within the construction sector, gain a qualification that is valued by employers and gain a more in depth understanding of site carpentry.

Duration: 24 months.

• Installing second fixing components in the workplace • Maintaining non-structural carpentry work in the workplace • Setting up and using transportable cutting and shaping machines in the workplace

Programme content includes: Below is an exhaustive list of units that can be undertaken, all of which build upon the units at level 2 developing skills to an advanced level. While some are mandatory others are optional and are undertaken if they apply to the Apprentice’s work environment. • Conforming to general health, safety and welfare in the workplace • Conforming to productive working practices in the workplace • Moving, handling and storing resources in the workplace • Erecting structural carcassing components in the workplace • Installing first fixing components in the workplace

What next? The Level 3 Apprenticeship in Wood Occupations - Site Carpenter has been designed to enable students to progress directly into employment in the construction sector as a site carpenter. This course will also suit existing site carpenters assisting them to gain a qualification that will enhance their career prospects or progress onto further study.


Wood Occupations (Architectural Joiner) (Level 2)

Who is the course for and what are the benefits of attending? This Level 2 Intermediate Apprenticeship will suit individuals who are starting a role as a bench joiner within a construction environment. Offering a practical approach to learning, this Apprenticeship will help learners, develop and practice the skills required for employment within this construction sector, meet the occupational requirements of the sector, gain a qualification that is valued by employers and gain a more in-depth understanding of bench joinery.

Duration: 24 months.

• Manufacturing routine architectural joinery products in the workplace • Marking out from setting out details for routine architectural joinery products in the workplace • Producing setting out details for routine architectural joinery products in the workplace

Programme content includes: Below is an exhaustive list of units that can be undertaken. While some are mandatory others are optional and are undertaken if they apply to the Apprentice’s work environment. • Conforming to general health, safety and welfare in the workplace • Conforming to productive working practices in the workplace • Moving, handling and storing resources in the workplace • Setting up and using transportable cutting and shaping machines in the workplace

What next? The Level 2 Apprenticeship in Wood Occupations has been designed to enable students to progress directly into employment in the construction sector as a bench joiner or advance to further studies at Level 3.

Wood Occupations (Architectural Joiner) (Level 3)

Who is the course for and what are the benefits of attending? This Level 3 Advanced Apprenticeship will suit Site Carpentry Apprentices who are continuing in their role. Offering a practical approach to career development, Apprentices will learn, develop and practice the skills required for their role, meet the occupational requirements to pursue a career within the construction sector, gain a qualification that is valued by employers and gain a more in depth understanding of Site Carpentry.

Duration: 24 months.

• Manufacturing routine architectural joinery products in the workplace • Marking out from setting out details for routine architectural joinery products in the workplace • Producing setting out details for routine architectural joinery products in the workplace

Programme content includes: Below is an exhaustive list of units that can be undertaken, all of which build upon the units at Level 2 developing skills to an advanced level. While some are mandatory others are optional and are undertaken if they apply to the Apprentice’s work environment. • Conforming to general health, safety and welfare in the workplace • Conforming to productive working practices in the workplace • Moving, handling and storing resources in the workplace • Setting up and using transportable cutting and shaping machines in the workplace

What next? This Apprenticeship has been designed to enable students to progress directly into employment in the construction sector as a bench joiner. This course will also suit existing bench joiners assisting them to gain a qualification that will enhance their career prospects or progress onto further study.

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Craft Masonry & Maintenance Apprenticeships

Trowel Occupations (Craft Mason) (Level 2)

Who is the course for and what are the benefits of attending? This Level 2 Intermediate Apprenticeship will suit individuals who are starting a role as a bricklayer or craft mason within a construction environment, offering a practical approach and a solid platform for anyone wishing to develop in this career path.

Duration: 24 months.

• • • • • • • • • •

Programme content includes: • General health, safety and welfare in the workplace • Productive working Practices in the workplace • Erecting masonry cladding • Erecting masonry structures • Erecting thin joint masonry structures • Maintaining slate and tiled roofing • Moving, handling and storing materials in the workplace • Producing external render finishes • Producing internal solid plastering finishes

Repairing and maintaining masonry structures Setting out masonry structures Placing and finishing non-specialist concrete Installing drainage Health safety and welfare in construction Internal and external finishes to craft masonry structures Install pitched roof systems Principles of building, construction, information and communication Interpreting working drawings Build solid and cavity walls to craft masonry structures

What next? Craft Masonry and Bricklaying Apprenticeship Level 3.

Trowel Occupations (Bricklayer) (Level 2)

Who is the course for and what are the benefits of attending? This Level 2 Intermediate Apprenticeship will suit individuals who are starting a role within a construction environment as a bricklayer, offering a practical approach and a solid platform for anyone wishing to develop in this career path.

Duration: 24 months.

• • • • • •

Programme content includes: Below is a list of units that can be undertaken, some of which are optional, and relate to the Apprentice’s work environment: • Conforming to general health, safety and welfare in the workplace • Conforming to productive working practices in the workplace • Erecting masonry structures in the workplace • Moving, handling and storing resources in the workplace • Setting out masonry structures in the workplace • Erecting masonry cladding in the workplace • Erecting thin joint masonry structures in the workplace

Maintaining slate and tiled roofing in the workplace Producing external solid render finishes in the workplace Producing internal solid plastering finishes in the workplace Repairing and maintaining masonry structures in the workplace Placing and finishing non-specialist concrete in the workplace Installing drainage in the workplace

What next? The Level 2 Apprenticeship in Trowel Occupations has been designed to enable students to progress directly into employment in the construction sector as a bricklayer and/or craft mason, or onto higher levels of study at Level 3.

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Trowel Occupations (Bricklayer) (Level 3)

Who is the course for and what are the benefits of attending? This Level 3 Advanced Apprenticeship will suit individuals who are continuing a role as a bricklayer or craft mason within a construction environment with a previous qualification offering a practical approach and a solid platform for anyone wishing to develop in this career path.

Duration: 18 - 24 months.

• Erecting complex masonry structures • Setting out complex masonry structures • Developing and maintaining good occupational working relationships

Programme content includes: Below is a list of units that can be undertaken, some of which are optional, and relate to the Apprentice’s work environment: • Confirming the occupational method of work • Confirming work activities and resources for an occupational work area

What next? Employment in the construction sector as a bricklayer or craft mason. This course will also suit existing Bricklayers or Craft Masons, assisting them to gain a qualification that will enhance their career prospects.

Maintenance Operations (Level 2)

Who is the course for and what are the benefits of attending? This course is aimed at staff working within the maintenance team of a hotel, housing association, holiday park or property maintenance company. You will learn the basic techniques of repair, replace and refurbishment and look to develop basic multi-trade skills. As a maintenance operative, you will carry out general repairs to brickwork, woodwork, plastered and painted areas and also develop basic skills in the repair of tiled areas and basic roofing maintenance.

Duration: 24 months.

• • • •

Repair and renew plumbing fittings Repair and renew rainwater components Remove and replace defective masonry/stonemasonry Remove and repair defective timber work and ironmongery (to include fencing) • Remove and replace defective roof covering (slate and tiled roofing) • Remove and replace defective paving and drainage

Programme content includes: • Principles of building construction, information and communication • Health, safety and welfare in construction • Conforming to productive working practices in the workplace • Moving, handling and storing of resources in the workplace • Delivering reliable customer service • Erecting and dismantling working access platforms • Establishing work area protection and safety in the workplace • Carry out small-scale plastering repairs • Repair defective surfaces and hang wall coverings • Applying paint systems by brush and roller

What next? On completion of your Maintenance Operations Level 2 qualification, further training will allow you to specialise in a specific construction area. A member of staff from the College will be available to discuss your options.

Plastering, Painting & Decorating Apprenticeships Decorative Finishing & Industrial Painting (Level 2)

Who is the course for and what are the benefits of attending? For individuals working in painting and decorating and provides a practical approach and a solid platform for anyone wishing to develop in this career path.

Duration: 24 months (34-week courses per year with one day per week at College) and assessment in the workplace.

• Preparing surfaces for painting/decorating • Erecting and dismantling access/working platforms

Programme content includes: • Conforming to general health, safety and welfare • Conforming to productive working practices • Moving, handling and storing resources • Applying paint systems by brush and roller

What next? The Level 2 Apprenticeship in Decorative Finishes and Industrial Painting Operations (painter) has been designed to enable students to progress directly into employment in the construction sector as a painter and decorator or to advance onto studies at level 3.

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Decorative Finishing, Painting and Decorating (Level 3)

Who is the course for and what are the benefits of attending? For individuals continuing to work in painting and decorating following studies at Level 2, this programme provides a practical approach and a solid platform for anyone wishing to develop in this career path.

Duration: 18 - 24 months - 34-weekcourses per year with one day per week at College plus work-based assessment.

• • • • • • • • • •

Programme content includes: The programme includes optional elements: • Confirming the occupational method of work in the workplace • Applying paint systems to complex surfaces by brush • Developing and maintaining good occupational working relationships in the workplace • Hanging standard paper wallcoverings and wide-width vinyls in the workplace, including complex surfaces • Producing and applying complex stencil designs • Applying coatings by the air spray method • Producing comb textured finishes

Applying metal leaf to surfaces Producing quality replica marble finishes Hanging specialised paper wallcoverings Producing quality replica grained finishes Installing coving and decorative mouldings Applying coatings to produce textured finishes Producing broken colour effects Producing stencil designs using pre-cut stencil plates Producing straight grained effects Producing marbling effects

What next? Continue your career as a qualified painter and decorator, the College’s range of professional training can help you move into management or supervisory positions.

Plastering (Level 2)

Who is the course for and what are the benefits of attending? For individuals working in the construction industry and wanting to progress further and develop into a professional plasterer. This course helps you to learn, develop and practice the skills required for employment and career progression in plastering.

Duration: 24-month programme including one day per week in College with regular workplace visits and self-directed study.

• • • • • •

Programme content includes: • General health, safety and welfare in construction • Moving, handling, and storing resources • Productive working practices • Applying finishing plaster to background surfaces • Producing internal solid plastering finishes

Producing external solid render finishes Laying sand and cement screeds to level and/or falls Applying projection plaster and maintaining equipment Installing mechanically fixed plasterboard Produce cement castings Principles of building, construction, information and communication

What next? A range of specialist construction programmes.

Haven House

Conference & Training Venue Haven House is a new conference and training venue run by Truro and Penwith College situated right in the centre of Truro on Quay Street. With eleven rooms including a conference suite and two IT suites, as well as training and meeting rooms of all sizes, Haven House can cater for any type of event. Refreshments and catering can be provided and there is a café on site. Rooms can be arranged theatre or board room style to accommodate your needs and Wi-Fi access is available.

Should you wish to utilise our facility in conjunction with the provision of a bespoke course, please call our Customer Service Team on 01872 242711

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Engineering Apprenticeships Engineering Technician (Machinist - Advanced Manufacturing Engineer) (Level 3)

Who is the course for and what are the benefits of attending? Apprentice machinists working in the advanced manufacturing sector. The role will require the Apprentice to perform highly skilled, complex and precise work, machining components from specialist materials using conventional and/or CNC machine tools. Apprentices will need to interpret technical drawings and data, and effectively check the components being produced, ensuring they are to specification.

Duration: 36 months (subject to experience).

• Complying with statutory, quality, organisational and health and safety regulations • Reading and interpreting engineering data • Obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation) • Obtaining, checking and using the appropriate materials, tools, equipment and consumables required • Business improvement techniques: recommending and contributing to new procedures or ways of working in order to be more efficient and cost effective • Producing complex and specialist components • Employer tailored skills as required such as undertaking equipment/ asset care and/or preventative planned maintenance processes and procedures

Programme content includes: Technical certificate qualification at Level 3 accredited by City & Guilds, which covers: • Using mathematical techniques, algebraic expressions, formulae and calculation to understand the machining and manufacturing processes • Understanding the structure, properties and characteristics of common materials used • Understanding the practical and theoretical uses of the machines used, and their applications • Understanding devices, cutting tools, and setting up procedures, in order to carry out activities, correct faults and ensure work is to specification • Understanding the typical problems that can occur during the machining process and how they can be resolved • Determine the most efficient and effective approach to machining components using a range of tools, processes and techniques

What next? Continue your career as a machinist manufacturing engineer and progress within your organisation.

Maintenance & Operations Engineering Technician (Level 3)

Who is the course for and what are the benefits of attending? This course is suitable for candidates who want to become Mechanical Maintenance Engineers, and are involved in the repair and maintenance of a wide variety of equipment including; pumps, valves, gearboxes, pipework, mechanical plant and equipment, pneumatic and hydraulic control systems, food production line equipment, conveyor systems and bottling machinery.

Duration: 36 months (subject to experience).

• Replace, repair and/or remove components in mechanical plant and equipment • Diagnose and determine the cause of faults • Using machinery and specialist equipment • Using welding to fabricate and repair • Health and safety: Policies, procedures and good practice • Quality focused: Ensuring that work achieves quality standard both occupationally and personally • Working with others: Effective team working and interpersonal skills • Critical reasoning: Identifying problems and problem-solving • Sustainability and ethical behaviour: Behaving ethically and contributing to sustainable development • Risk awareness - Risk assessing and compliance, through regular monitoring and checking of information

Programme content includes: Technical certificate qualification at Level 3 accredited by City & Guilds, which covers: • Industrial health, safety and environmental working practices and regulations • Locating and rectifying faults on plant and equipment • Communication skills • Working in compliance with technical specifications, supporting documentation and communicating that work has been completed • Preparing your work area • Inspect and maintain appropriate plant and equipment to meet operational requirements • Testing the performance and condition of plant and equipment • Position, assemble, install and dismantle mechanical plant and equipment which will include pumps, valves, gearboxes, pipework, to agreed specifications • Carry out planned, unplanned and preventative maintenance procedures

What next? Continue your career as a mechanical maintenance engineer and progress within your organisation.

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Production Engineer (Technical Support Technician) (Level 3)

Who is the course for and what are the benefits of attending? This course is suitable for candidates who want to become Mechanical Maintenance Engineers, and are involved in the repair and maintenance of a wide variety of equipment including; pumps, valves, gearboxes, pipework, mechanical plant and equipment, pneumatic and hydraulic control systems, food production line equipment, conveyor systems and bottling machinery.

Duration: 36 months (subject to experience).

• Ensure that codes, symbols and other references used in the technical documentation follows agreed UK/international conventions • Save and store technical documentation in the correct format and location in accordance with organisational and customer requirements • Make any changes and amendments to the technical documentation using agreed quality assurance control procedures • Produce engineering drawings/models using computer aided design techniques (such as mechanical, electrical, fabrication, fluid power, integrated systems or services)

Programme content includes: • Mathematical techniques, formula and calculations used in a technical support environment • Methods and techniques used to evaluate technical data and documentation • Understand the procedure to be used for making changes to issued documentation • Where and how to source other areas of technical expertise/ information to help solve technical problems • Understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes • Produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out

What next? On completion, Apprentices will have gained advanced skills, knowledge and competence that will also be recognised via formal qualifications in order to enter the industry as a technical support technician.

Meet the Apprentice Sam Morley - Engineering Level 3

Samuel Morley is an Engineering Apprentice at WES Engineering Solutions in Redruth. Making the transition from school to a skilled work environment can be a challenge, but Sam’s work ethic has enabled him to contribute and excel in some of the business’s most complex projects, while also taking on additional training outside of his Apprenticeship. “With the range of certificates I’ve got from funded courses at the College, the possibilities within my workplace are always growing,” Sam explained. The company recently introduced an EDM Cell, a machine that increases production in the evenings and over the weekend. Sam’s involvement included helping design and manufacture jigs and fixtures, reducing costly set up times and installing machine monitoring software that diagnoses potential faults on the EDM cell. Hopeful to study at a higher level, Sam said that if the opportunity arises, he wants to continue working at WES Engineering Solutions while achieving a foundation degree in Engineering.

“I love reading and learning from others, but I firmly believe that a large part of the skills needed for engineering are easier to learn when you are actually doing it for yourself, that’s why I chose an Apprenticeship.”

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Welding (Level 2)

Who is the course for and what are the benefits of attending? This course is suitable for candidates who want to become skilled welders in areas such as: automotive, marine, transport, general fabrication, construction and many more. Skilled, qualified, professionally certified general welders can work anywhere in the world and provide services in the harshest of environments. For these accomplished professionals the monetary rewards can be significant.

Duration: 24 months.

• Understand the major components of welding equipment and the essential parameters for welding • Understand the terminology, operation and controls for the selected arc welding processes, joint types and welding positions • Identify and understand the causes of typical welding defects and how their occurrence can be reduced • Understand the functions of welding consumables and correct storage and handling • Be able to identify and select correct welding consumables for each application • Understand and identify hazards and basic health, safety and quality requirements when welding • Know how to interpret and work to a welding procedure specification • Know the basics of welding quality documents and reporting systems

Programme content includes: Achieve a technical certificate qualification at Level 2 accredited by City & Guilds, covering: • Produce good quality welds using two welding processes and material combinations and in two welding positions (Downhand, Horizontal, Vertical, Overhead) • Attain a qualification and licence to practice in welding • Meet international standards for dimensional and surface inspection • Position, prepare and check welding equipment • Receive, handle and maintain consumables • Prepare, check and protect materials and work area ready for welding • Complete and check the finished weld, ready for inspection and report into the production control system • Ensure that health and safety requirements are fully accounted for in all the above • Be aware of the basic mechanical properties and weldability of welded materials • Understand the common arc welding processes, joint types (fillet, lap, butt, etc.) and positions

What next? Progress onto the Multi-Position Welding - Advanced Apprenticeship (Level 3), to pursue roles such as multi-positional welder, high integrity welder or welding instruction and teaching, welding inspection and managing and supervising welding operations. Alternatively, continue in your career as a general welder.

Welding (Level 3)

Who is the course for and what are the benefits of attending? General welders who have completed their intermediate training and are looking to progress to a multi-position welder role. Multi-position welders make items such as: pressure containment equipment, pressure pipework, offshore jackets, submarines, military vehicles and equipment and aero engine components. There is a high demand for accomplished professionals in a range of areas and the monetary rewards can be significant.

Duration: 24 to 36 months (dependent on experience).

• Understand the major components of welding equipment, ancillary equipment and the essential parameters for welding • Understand the causes of typical welding defects. Detect defects and understand how their occurrence can be reduced • Understand the different types of welding consumables, including the correct storage, handling and recycling • Appreciate the need for correct storage of materials to prevent cross contamination • Monitoring supporting activities (fitting, purging, thermal treatment) • Working to a welding procedure specification • Documents and reporting systems • Ensure that health and safety requirements are fully met

Programme content includes: Technical certificate qualification at Level 3 accredited by City & Guilds, which covers: • Produce good quality welds using three welding processes and/or material combinations, covering all welding positions (Downhand, Horizontal, Vertical, Overhead and Inclined) • Attain a licensed qualification to practice in welding • Produce work that meets international inspection standards • Position, assemble, prepare and check the welding equipment • Receive, handle and maintain consumables • Prepare, check and protect materials in the work area ready for welding • Checking welds prior to release for formal inspection and enter into the production control system • Be aware of physical, mechanical properties and weldability of materials • Understand the fundamentals of welding metallurgy • Understand the common arc welding processes, joint types and welding positions, including terminology, operations and controls

What next? Continue your career as a multi-position welder, or seek to progress into other roles such as; high integrity welder, welding instruction and teaching, welding inspection and management or supervisory roles.

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Vehicle Maintenance Apprenticeships Motor Vehicle (Level 2)

Who is the course for and what are the benefits of attending? The qualifications in this Apprenticeship are highly valued by the industry not only in the UK, but internationally, and are awarded by the Institute of the Motor Industry (IMI). As an Apprentice, you could work for a dealership or work for an independent garage. The programme develops the skills to repair, modify, service or carry out routine maintenance on cars and light commercial vehicles as well as providing customer facing communication skills. Apprentices will gain excellent technical knowledge on all of the systems fitted to a modern vehicle.

Duration: 24 month programme including one day per week in College, with regular workplace visits and self-directed study.

• Removing and replacing light vehicle electrical units and components • Removing and replacing light vehicle chassis units and components • Removing and replacing light vehicle transmission and driveline units and components • Identify and agree motor vehicle customer service needs • Inspecting light vehicles using prescribed methods and skills

Programme content includes: • Health, safety and good housekeeping in the automotive environment • Support for job roles in the automotive work environment • Materials, fabrication, tools and measuring devices used in the automotive environment • Light vehicle maintenance • Light vehicle engine mechanical, lubrication and cooling system units and components • Light vehicle fuel, ignition, air and exhaust system units and components

What next? Motor Vehicle Maintenance and Repair Advanced Apprenticeship (Level 3).

Motor Vehicle Service & Repair Maintenance Technician (Light Vehicle) (Level 3)

Who is the course for and what are the benefits of attending? Apprentices working as motor vehicle technicians, who service and repair light vehicles such as cars and vans, and work in either dealerships that focus on one manufacturer, or for an independent garage that deals with many different types of vehicle. The role focuses on all the systems found within the vehicle, from replacing simple parts through to solving complex faults with the use of diagnostics and specialist equipment.

Duration: 36 months (dependent on experience).

Programme content includes: • Apprentices study a Level 3 technical certificate from the Institute for the Motor Industry (IMI), while developing a portfolio of work to demonstrate the development of skills, knowledge and competence in the following areas: • The fundamentals of vehicle technologies e.g. vehicle systems such as chassis, engine, transmission, electrical and air conditioning • The types, and associated characteristics, of light vehicles e.g. front or rear-wheel drive and four-wheel drive • Diagnostic principles and logical problem-solving techniques • Emerging automotive technologies and the impact they will have on the knowledge and skills technicians will require in the future

The Apprenticeship will help develop expertise in the technical side of the role, strong problem-solving skills and the theoretical and practical aspects of vehicle systems. Apprentices must be able to work independently but also operate as an effective team member, understanding how their workshop and the dealership or garage functions from a commercial perspective, have good customer service skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of this Apprenticeship.

What next? Continue in your career as a motor vehicle technician.


Catering & Hospitality Apprenticeships Truro & Penwith College Academy

Starting 2018/2019

The Rick Stein Academy All hospitality students at Truro and Penwith College will have the opportunity to be part of The Rick Stein Academy which supports three key goals: • Inspire and inform: Engage with young people to raise awareness of the career opportunities within the hospitality industry • Train and develop: Students in the Academy will be offered a range of opportunities to develop as a hospitality professional, including attending Stein’s chef master classes and workshops, site visits to industry suppliers and work experience opportunities in Stein’s kitchens • Employment and progression: Exploring employment and further training opportunities with The Rick Stein Group in Padstow, Falmouth, Porthleven and Newquay.

“There is no substitute for learning while working, as you quickly develop the skills you need to progress in the fast-paced industry. We’re proud to support this Academy and work with those people who are passionate about great food and making people smile.” Rick Stein The Seafood Restaurant

Commis Chef (Level 2)

Who is the course for and what are the benefits of attending? This programme is designed for staff to train as commis chefs in fine/ casual dining settings in restaurants, hotels and gastro pubs. There are no formal entry requirements but employers are looking for those who are keen to work as part of a team and have a ‘can do’ attitude.

Duration: 12 months.

• Food waste management and minimisation • Professional behaviours - timekeeping, attendance, following company standards, reliability and communication • The importance of working within budgets • Understanding the supply chain and how to work with suppliers • Risks in a work environment and how to manage them • Taste - basic flavour profile, seasoning, herbs and spices • Correct techniques including common knives, tools and equipment • Key allergens • Working as part of a team • Meeting targets and effectively controlling resources

Programme content includes: The primary objective of the commis chef is to learn and understand how to carry out the key functions in every section of the kitchen. Therefore having the opportunity to experience, consider and value each section with a view to choosing an area where they feel most inspired. The programme involves developing effective knowledge, behaviours and skills in four main areas - culinary, people, business and food safety with specific topics including: • Preparing, cooking and finishing basic dishes including; fish and shellfish, poultry, meat, game, stocks and sauces, bread and dough, rice and pasta, soups, vegetables and pulses, egg dishes, hot and cold desserts, cakes and biscuits • Health, safety and security of the working environment including food safety and hygiene practices

What next? Continue in the role of commis chef, alternatively progress onto the Chef de Partie - Advanced Apprenticeship (Level 3) or Senior Chef Production Cooking - Advanced Apprenticeship (Level 3).


Chef de Partie (Level 3)

Who is the course for and what are the benefits of attending? This programme is for those training as a Chef de Partie working in fine/ casual dining settings in restaurants, hotels and gastro pubs.

Duration: 12 - 18 months.

• Producing menus, dishes and recipe specifications • Producing dishes and products that show skill, imagination and flair supporting the business’ brand • Identifying how the industry, seasonality and food trends influence dishes and menus • Understanding the principles of food preparation for traditional and modern cuisine • Costing menus: Monitor the use of ingredients and resources, including waste and portion size • Comply with legal requirements and inspire confidence by maintaining safety and security at all times • Risk assessment: Minimise risk and comply with legislation. • Briefing, coaching and motivating others • Maintaining harmony across the team and other parts of the organisation, identifying and dealing with problems constructively to a positive outcome • Managing suppliers and making sourcing decisions

Programme content includes: The chef de partie is responsible for running a specific section of the kitchen, usually managing a small team of workers to ensure dishes go out on time and the work area remains clean and orderly. In smaller kitchens, a chef de partie may work independently as the only person in their section. The Apprenticeship develops skills in four main areas: culinary, food safety, people and business. The programme includes developing effective knowledge, behaviours and skills in topics such as: • Team working and supervisory leadership • Preparing, cooking and finishing complex dishes including fish and shellfish, poultry, meat, game, hot and cold sauces, bread and dough, pasta, hot and cold desserts, canapés, cakes and pastries and patisserie • Understanding your role in building teams and inter-team relationships • Influencing team behaviour • Using techniques to improve competitiveness, business performance, revenue, profit margin and customer experience

What next? Continue in your role of chef de partie.

Senior Chef in Production Cooking (Level 3)

Who is the course for and what are the benefits of attending? This programme is for those training as sous or senior chefs, working in establishments where menus and dishes are created by a central development team for high volume production, and need to be created with perfection time and time again.

Duration: 12 - 18 months.

• Recognising hazards and working to agreed practices to ensure a clean, safe and hygienic kitchen environment • Use effective communication • Team working and supervisory leadership • Producing menu items and dishes according to business specifications • Monitoring costs and improving performance using forecasting and setting realistic targets • Managing health, safety and security of the working environment including food safety and hygiene practices

Programme content includes: Senior production chefs strive to produce customers’ meals consistently, to perfection and in accordance with pre-determined specifications. They have the ability to work independently and lead a team in often hot and highly challenging kitchen environments. The programme involves developing effective knowledge, behaviours and skills in topics such as: • Understanding the principles of food preparation and cooking • Nutrition, diet and taste • Knowing what to look for in ingredients - how to select, store and handle food to maintain quality • Keeping up-to-date knowledge of product ranges and current trends • Knowing the food safety practices and procedures to ensure the safe preparation and cooking of food

What next? Continue in your role of senior or sous chef.

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Baker (Level 2)

Who is the course for and what are the benefits of attending? This programme is suitable for those with a passion for traditional craft baking. Bakers will be able to produce individual dough-based bread and confectionery products and produce and finish cakes by hand. The programme will develop an understanding of when and how to use specialised ingredients, including chocolate, fruit, icing and jelly.

Duration: 18 - 24 months.

• • • • • • • •

Programme content includes: • • • • • • • • •

Produce loaf by hand Produce bread and cakes to specification Produce range of pastries Produce range of enriched doughs Use knives, equipment and machinery History of bread making Theories of baking Basic recipe Methods and processes

Use of equipment Ingredients Waste management Consumer trends Frying off products Problem solving New product development Quality assurance and monitoring

What next? Successful Apprentices will be qualified to continue their career as a craft baker and with the appropriate experience could progress to the L3 Advanced Baker Apprenticeship.

Baker (Level 3)

Coming soon. Please see the College website for up-to-date information.

Hospitality Team Member (Level 2)

Who is the course for and what are the benefits of attending? This is ideal for new or existing staff working in situations including front of house, food preparation, barista service, alcoholic beverages service, reception and reservations, concierge and guest services within restaurants, bars, hotels and pubs.

Duration: Minimum 12 -18 months.

• • • •

House keeping Managing stock Carrying out reception, concierge and guest services Providing a positive customer service - creating a positive impression of the organisation • Promoting additional services and up-selling and resolving customer service problems • Maintaining health, safety and security of the working environment, including food safety and hygiene practices • Working as part of a team

Programme content includes: The programme involves developing effective knowledge, behaviours and skills in topics such as: • Meeting and exceeding customer expectations • Receiving and dealing with customer feedback • Understanding how your role contributes to the financial performance of the business • Communicating clearly and engaging customers to build positive relationships • Positively promoting the organisation to increase customer loyalty • Preparing and serving wines and cocktails • Preparing and serving hot drinks • Providing counter, buffet, take-away and carvery service

What next? This Apprenticeship has been designed to enable students to progress within their hospitality career. This Apprenticeship will also suit existing hospitality staff wishing to enhance their career prospects or progress onto further study at Level 3.

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Hospitality Supervisor (Level 3)

Who is the course for and what are the benefits of attending? This programme is designed for new or existing front of house managers, head housekeepers or those supervising reception, concierge, guest, barista, reservations, conference and banqueting services. It is suitable for virtually any duty supervisors and managers working in a variety of hospitality establishments including national restaurants, hotels, cafes and pubs/pub chains.

Duration: A minimum of 12 months.

• Supervising operations such as food and drink services, portering and concierge operations, housekeeping, functions and events, reservations and bookings • Supervising and leading the team • Leading and managing meetings • Health, safety and security of the working environment including hygiene practices • Managing the environmental impact of work activities.

Programme content includes: The programme involves developing effective knowledge, behaviours and skills in topics such as: • Leading a team to improve customer service • Understanding the financial operations of the hospitality business • Understanding how your own business area interacts with others and the business as a whole • Operating with a quality focus to achieve the best for the business • Identifying, planning for and minimising risk within your business area • Developing effective working relationships with colleagues • Training and developing the team • Improving customer relationships and building repeat business

What next? This Apprenticeship has been designed to enable learners to progress directly into employment in the hospitality industry as a supervisor/manager. This course will also suit existing supervisors/ managers wishing to enhance their career prospects or to progress onto further study.

Hospitality Manager (Level 4)

Who is the course for and what are the benefits of attending? Hospitality managers work across a variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. This higher level programme is for food and beverage managers, conference and events managers, kitchen managers/head chefs and housekeeping managers.

Duration: 12 - 18 months depending on experience.

• Knowing how to use customer feedback effectively • Understanding leadership and management skills and styles required within the hospitality business • Understanding how to implement change effectively • Identifying the income streams and cost centres and to minimise areas of potential waste or loss within your area of the business • Analysing data to future plan and drive the business forward • Managing the performance of people and developing teams in line with operational policy and procedures to support appropriate decision making • Motivate and inspire others using a wide range of management and leadership skills appropriate to the business • Managing relationships with a variety of organisations and stakeholders such as suppliers and exhibitors

Programme content includes: The programme involves developing effective knowledge, behaviours and skills in four main areas - business, people, customers and leadership. Topics include: • Seeking and driving activities that support the achievement of the business vision and objectives, competitive improvement and to meet financial targets • Understanding the business strategy and its key competitors • Understanding management information - how to use it and act upon it to drive business change • Developing and communicating effectively the plan and strategy for your area to the management team • Monitoring and managing income and costs, using forecasting and target management. • Implementing operational processes and procedures in line with business standards • Identifying and managing risks • Determining the customer service journey and understanding how to meet expectations, taking into account business requirements

What next? To gain the Level 4 Hospitality Manager Apprenticeship learners will be expected to attend skill seminars and English and Maths (if applicable).

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Hairdressing, Barbering, Beauty & Nails Apprenticeships Delivering an exceptional service and educational experience in partnership with professionals:

“I work with the government and business groups to promote Apprenticeships as they are a fantastic way to learn, they give you a real solid foundation of skills and experience to build on.” Andrew Barton Celebrity hair stylist and creative consultant

Beauty Therapy (Level 2)

Who is the course for and what are the benefits of attending? The Intermediate Apprenticeship in Beauty Therapy was created with the aim of allowing learners to achieve a Level 2 qualification while gaining valuable experience working within the industry. The Apprenticeship will suit an individual who wants to start a career within the beauty industry.

Duration: This is a 15 month programme with one day per week at College.

• Waxing - Legs, bikinis, underarms and facial areas • Manicures - Including luxury treatments and effective varnishing techniques • Pedicures - As above, but for the feet • Make up - Covering day, evening and special occasion looks

Programme content includes: • Health and safety - To ensure that safe working practices are followed when working within a salon environment • Promotion of services and products - A unit that will explore the benefits of cross selling to boost salon profits • Reception - To cover all aspects of meeting and greeting clients, booking appointments and answering the phone • Developing and maintaining the effectiveness of an individual at work - To develop the knowledge and skills of an individual to promote harmonious working relationships • Facials - To learn about all aspects of facial skin care and massage • Eyelash and eyebrow treatments - Covering tinting and tweezing for total care of lashes and brows

What next? Entering work as a beauty therapist in a range of salons, cruise ships, television or theatre, spas, department stores, or as an advisor for leading product companies, to name a few opportunities. Successful accomplishment of the Level 2 qualification can lead your progression toward Level 3 Advanced courses such as: • Level 3 Beauty Therapy General • Level 3 Nail Services • Level 3 Theatrical, Special Effects, Hair and Media Make Up

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Beauty Therapy (Level 3)

Who is the course for and what are the benefits of attending? For individuals employed in spas and beauty therapy settings. This rigorous programme provides thorough training in a broad range of treatments, keeping you up-to-date in a fast evolving industry. All training is in commercial salons with the latest industry equipment.

Duration: 15 months with one day per week at College.

• • • •

Programme content includes: • Monitor procedures to safely control work operations • Contribute to the planning and implementation of promotional activities • Provide body electrical treatments

Provide facial electrical treatments Provide body massage treatments Provide electrical epilation treatments Provide stone therapy treatments

What next? A range of specialist programmes as well as business skills and supervisory qualifications.

Nail Services (Level 3)

Who is the course for and what are the benefits of attending? You will be employed and working within the beauty sector and during the training you will benefit from working within our commercially equipped nail bar, using professional products. You will also be encouraged to take part in competitions to gain further experience and confidence.

Duration: 15 month programme with one day per week at College.

• Develop a range of creative nail images • Contribute to the planning and implementation of promotional activities • Prepare and finish nail overlays using electric files

Programme content includes: • Monitor procedures to safely control work operations • Enhance and maintain nails using UV gel • Enhance and maintain nails using liquid and powder • Contribute to the financial effectiveness of the business • Plan and create nail art designs

What next? A range of management, business or specialist training courses.

Meet the Apprentice Luke Ellis - Hairdressing Level 3

Luke Ellis, 20, a Hairdressing Apprentice at Inkfish in Truro progressed onto his Level 3 Apprenticeship after previously completing his Level 2 Apprenticeship with Inkfish. Wanting to have more independence when learning, Luke believed an Apprenticeship was the right way of learning the skills associated with hairdressing without having to study full-time at College.

“My clients are real people and the people I work with are in a real working environment. This means what I’m learning is up-to-date depending on what’s popular and what people want. I love how each client is different and the particular style they want will always be unique.”

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Who is the course for and what are the benefits of attending? For staff working within hairdressing/barbering, including cutting, styling, male colouring techniques and creating pattern work in the hair. You will learn the basic barbering techniques that are the foundation of becoming a successful barber. Your lessons will be held in a professional commercial salon environment.

Hair Professional (Barbering) (Level 2) This qualification will provide you with the necessary knowledge, understanding and skills to work competently as a barber. Throughout this qualification you will ensure responsibility to reduce risks to health and safety, advise and consult with clients, shampoo, condition and treat the hair and scalp, cut hair using basic barbering techniques, cut facial hair to shape using basic techniques and dry and finish men’s hair.

• Cutting men’s hair - learning skills to achieve a variety of looks and neckline finishes using club cutting, scissor over comb, clipper over comb, thinning and freehand techniques • Cut facial hair - cutting beards and moustaches • Dry and finish men’s hair - using styling techniques to dry men’s hair to create a variety of finished looks • Create basic outlines and detailing in hair - using clippering and cutting techniques • Colour and lighten men’s hair - using semi-permanent, permanent and lightening products

Duration: 15 months including one day per week at College. Programme content includes: • Advise and consult with clients • Shampoo, condition and treat the hair and scalp • Develop and maintain your effectiveness at work - taking responsibility for improving your performance at work and working well with your colleagues

What next? Continue your career as a barber, or study the Hairdressing Advanced Apprenticeship (Level 3).

Hair Professional (Hairdresser) (Level 2)

Who is the course for and what are the benefits of attending? Hairdressers will be able to shampoo and condition hair, cut hair using a range of techniques, style and finish hair to create variety of looks, and colour and lighten hair for ladies and men. Hairdressers will have to be able to carry out consultations with clients, demonstrate the professionalism, values, behaviours, communication skills and safe working practices.

Duration: 24 month programme with one day per week at College.

• Style and finish hair using a range of techniques to create a variety of looks • Colour and lighten hair using a range of techniques • Perming hair

Programme content includes: • Professionalism and values • Behaviours and communication • Safe working practices • Consultation • Shampoo, condition and treat the hair and scalp • Cut hair using a range of techniques to create a variety of looks

What next? The Advanced Apprenticeship in Hairdressing.

Hairdressing (Level 3)

Who is the course for and what are the benefits of attending? For individuals working in hairdressing who have completed their Intermediate Apprenticeship or Level 2 and want to develop their skills to a more advanced level in all aspects of hairdressing.

Duration: 15 month programme with one day per week at College.

• Provide client consultation providing a comprehensive consultation and advisory service to clients • Learn hair colour correction services • Develop, enhance and evaluate your creative hairdressing skills

Programme content includes: • Creatively style and dress hair using a variety of conventional and non-conventional styling and dressing techniques • Creatively cut men and women’s hair, using a combination of techniques • Creatively colour and lighten hair

What next? Develop managerial skills on the Salon Management qualification, further business skills or specific specialist training programmes.

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Health & Social Care Apprenticeships Adult Care Worker (Level 2)

Who is the course for and what are the benefits of attending? Anyone who is new to the sector and would like to pursue a career in health and social care. It would also suit those already working in the sector in a care assistant type role. You will be part of a frontline team who help with the care and support needs of individuals. You will work alongside experienced staff and other care professionals who are passionate, supportive and who will encourage you to fulfil a rewarding career and progress onto higher-level opportunities.

Duration: 12 - 18 months.

• Understand your job role and the main tasks and responsibilities • Understand the importance of having the right values and behaviours • Learn how to support individuals to remain safe from harm (Safeguarding) • Promote health and wellbeing • The importance of professional working relationships • The importance of professional development and excellent core skills • Treating people with respect, dignity and honouring human rights • Verbal and written communication

Programme content includes: • Care: Learn how to care for individuals and make a positive difference to their lives • Compassion: Learn to deliver care and support with kindness, consideration, dignity and respect • Courage: Study the appropriate channels to use if the individuals you support are at risk • Communication: Effective communication, which is central to successful caring relationships and effective team working • Competence: Practical application of knowledge and skills to provide high quality care and support • Commitment: Improve the experience of people who need support and provide person-centred care at all times

What next? Continue in your role of adult care worker or progress onto Lead Adult Care Worker Advanced Apprenticeship (Level 3).

Lead Adult Care Worker (Level 3)

Who is the course for and what are the benefits of attending? Those who have already achieved the Intermediate (Level 2) Adult Care Worker Apprenticeship and have progressed onto a more senior role. You will be providing leadership, guidance and direction at the frontline of care delivery and be instrumental in improving the health and wellbeing of those receiving care and support. Lead care workers in some cases may have delegated responsibility for the standard of care provided and may supervise the work of other care workers. You will be required to exercise autonomy and accountability for leading and supporting others to comply with expected standards and behaviours.

Duration: 12 months.

• Understand dementia and mental health • Care: Learn how to care for individuals and make a positive difference to their lives • Compassion: Learn to deliver care and support with kindness, consideration, dignity and respect • Courage: Study the appropriate channels to use if the individuals you support are at risk • Communication: Effective communication, which is central to successful caring relationships and effective team working • Competence: Practical application of knowledge and skills to provide high quality care and support • Commitment: Improve the experience of people who need support and provide person-centred care at all times

Programme content includes: You will study an integrated programme of knowledge and skills, which are developed alongside core values and behaviours expected of a competent care worker operating in this regulated field. Your on-programme learning will be supported by both the employer and a designated training advisor from Truro and Penwith College. • Professional practice, code of conduct and teamwork • The six C’s - care, compassion, courage, communication, competence and commitment • The role of the social care worker and duty of care • Person-centred care planning and handling information • Health and safety, responsibilities of employers, employees and legislation • Infection prevention and control and awareness of moving and handling

What next? Continue your career as a lead adult care worker. You may want to consider higher-level specialist qualifications, for example clinical skills, dementia care, mental health or end of life.

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Childcare & Early Years Educator Apprenticeships Children & Young People’s Workforce (Level 2)

Who is the course for and what are the benefits of attending? Children & Young People’s Workforce Intermediate Apprenticeship (Level 2) allows learners to gain the knowledge and in-depth understanding of the childcare sector. The Intermediate Apprenticeship is for staff who are new to the childcare sector or for those who have limited responsibilities and are working under close supervision.

Duration: 12 months.

• Health and safety - Understand policies and procedures and recognising risks and hazards • Partnership working - Understand the importance of partnerships with carers • Communication - Barriers and strategies to improve communication • Support relationships with children and young people - Understand how to maintain and support relationships

Programme content includes: This is a nationally recognised qualification that provides a broad and thorough training programme for all early years and childcare professionals and covers topics, such as: • Safeguarding the welfare of children and young people - Reviewing legislation and guidelines. How to respond to evidence or concerns that a child or young person has been abused including e-safety • Child and young person Development - Understand the main stages of child development from 0 - 19 years • Introduction to equality and inclusion - Understand how to work in an inclusive way

Sessions are reviewed regularly and updated to meet the requirements of employers and learners in line with the sector. What next? Early Years Educator Advanced Apprenticeship (Level 3).

Early Years Educator (Level 3)

Who is the course for and what are the benefits of attending? The Early Years Educator Apprenticeship (Level 3) is for those working in a childcare setting e.g. nurseries, pre-schools, child minders, working on their own and/or supervising others. This qualification confirms competence in this area and serves as a required qualification for all new practitioners for registration and regulatory requirements in the early learning and childcare sector. The Apprentice should have prior experience of the sector.

Duration: 20 months.

• Theme four: Professional Development - the options and value of continued professional development • Sessions are reviewed regularly and updated to meet the requirements of employers

Programme content includes: This is a nationally recognised qualification that provides a thorough training programme for all early years and childcare professionals and covers four themes: • Theme one: Health and wellbeing - Supporting healthy lifestyles through exercise, food and nutrition. Promoting children’s emotional wellbeing and understanding how to support children who are unwell • Theme two: Legislation, framework and professional practice - Understanding safeguarding, health and safety, equality and inclusion and working in partnership • Theme three: Play, development and learning for school readiness Understand the value of play, support children’s transition to school, develop children’s emergent literacy and numeracy skills and use longitudinal studies to observe, assess and plan for children’s needs

What next? Continue in your role as an early years educator, or seek further training at university Level (4 and 5) with courses such as FdA Childhood Education (3 - 8 yrs), FdA Children and Young People’s Workforce (0 - 19 yrs). Learners can then progress to Level 6 with BA (Hons) Education & Training and move into teaching with a Cornwall SCITT (School Centred Initial Teacher Training) qualification at Level 7.

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Supporting Teaching & Learning in Schools Apprenticeships Supporting Teaching & Learning in Schools (Level 2)

Who is the course for and what are the benefits of attending? This programme is for learning support staff such as teaching assistants, classroom assistants, learning support assistants, additional needs assistants, pastoral/welfare support assistants, bilingual support assistants and foundation stage assistants. You will be working under the direction of the class teacher whose lesson planning and day-to-day direction set the framework within which you work.

Duration: 12 months.

• Support learning activities - Planning, delivery, assessment and review

Programme content includes: • Schools as organisations - Reviewing policies and legislation and the impact on the sector • Child and young person development - Knowledge of child development from birth to 19, and the factors that may affect development • Safeguarding the welfare of children and young people - Reviewing legislation, guidelines and how to respond to evidence or concerns that a child or young person is being harmed or abused, including e-safety

Sessions are reviewed regularly and updated to meet the requirements of employers and learners in the sector. What next? The Advanced Apprenticeship as well as a range of short courses or regulatory training.

Supporting Teaching & Learning in Schools (Level 3)

Who is the course for and what are the benefits of attending? This qualification is suitable for experienced teaching assistants who support teaching and learning in a primary, secondary or specialist school. You will be working under the direction of a teacher but will also be able to use your own initiative. You will take part in the assessment of children’s learning, contribute to planning, implement and evaluate learning activities and work alongside the teacher to support class activities, as well as working with individual, or groups of, pupils.

Duration: 12 - 18 month programme of study depending on experience and progress.

• Support disabled children and young people and those with special educational needs • Support children and young people with behaviour, emotional and social development needs • Support learners with communication and interaction needs

Programme content includes: There are eleven mandatory units to this credit-based qualification with optional units to suit your working environment. However, topics/issues studied will be broader and could include:

What next? The Advanced Apprenticeship as well as a range of short courses or regulatory training.

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The Cornwall Apprenticeship Awards bring Apprentices, their families and Cornwall’s business community together for a celebration of excellence in Apprenticeship training across Cornwall. Holly Day and Neil Caddy from media partners Pirate FM take centre stage and host the evening in Truro College’s Gannel building. The Award categories are split into two areas, Employer and Apprentice. Employer categories aim to reward employers with Apprenticeship programmes that provide the upmost value to their business and who go the extra mile in giving their Apprentices significant support, opportunities and prospects in their chosen career. Thirteen Apprentice categories are awarded on the night including Apprentice of the Year in a range of sectors, Cornwall’s Apprentice of the Year and Achiever of the Year. The 2018 Awards will take place on Friday 12 October.

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The third Cornwall Apprenticeship Awards was hosted by Truro and Penwith College on Friday 17 November 2017. Nominations were open to all employers and learners involved in Apprenticeships in Cornwall and hundreds were received. Introducing the winners:

Shannon O’Regan Marzipan Hair 2017 Apprentice of the Year and Hair and Beauty Apprentice of the Year Her nominator said; “The minute we met Shannon, the team knew she would be a dream Apprentice.” Not only has Shannon gone on to achieve second in the Cornish Skills competition, but has been named ‘star of the show’ by industry experts. Shannon learns about the industry in her own time and often practices what she has learnt by educating the team, including her younger sister who is now a member of Marzipan. Shannon is well loved by the Marzipan team and clients. Her nominator said she believes Shannon is a ‘future star’.

Oliver Weeks RHR Construction Construction Apprentice of the Year Ollie has been described as an Apprentice with an extraordinary work ethic, happiest when busy and always focused. His nominator said: “He is tireless and just gets on with the job, as soon as he finishes something he always comes up to me and says ‘I’ve done that, what’s next?’

Daniel Cannons Tregothnan Digital and IT Apprentice of the Year Daniel has been an important member of the team responsible for delivering Tregothnan’s new website and the integrations between the website and Tregothnan ERP systems. His nominator said: “Daniel applied himself to his Apprenticeship 100% from day one. Daniel wasted no time in having a positive effect on the business through his work and personality. The work Daniel has produced and undertaken is consistently excellent, and has made a real and meaningful difference to Tregothnan’s IT”.

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Joshua Sheppard Matt Turner Mechanical Services Motor Vehicle Apprentice of the Year Josh completed his Level 2 course within 10 months of starting. His nominator said: “Josh took the initiative to apply for a role even though he did not meet the criteria. On first impressions Josh was very well presented and confident and we therefore offered him a job with a view to him completing his Level 2 and 3 Apprenticeship with us.”

Eleanor Bolton The Old Coastguard Hospitality Apprentice of the Year Ellie was asked take on the challenge and ‘step-up’ to cover the main desk full-time after a full-time receptionist was signed off work. A guest of the Hotel commented “I’d like you to pass on my thanks to Ellie who went ‘over and beyond’ at around 10.30pm when I needed some help in my room. She was extremely kind to me, was very calm and reassuring. We will certainly be back to stay again!”


Diane Jones Oltco Business Apprentice of the Year and Apprentice Achiever of the Year Diane’s confidence grew quickly under the watchful eye of her manager and company directors. Not only has she gone out of her way to increase brand awareness but she has made huge improvements to her Charity, The Noah Community Project, which helps families in need across Cornwall and further afield. Her nominator said: “Diane has completely embraced the process of retraining, enjoying the new challenges that she has faced and becoming a very valued and respected member of our team.“

Sophie Poulton Carnon Downs Surgery Health, Social Care and Childcare Apprentice of the Year As part of the front line team, Sophie is crucial in the dayto-day smooth running of the practice. Within three months of starting at the practice, Sophie had helped reduce their collating of newly registered patients’ notes to the lowest it has been for many years. Her nominator described her as: “An Apprentice who has blossomed into a real asset. Her capacity to take on duties and tasks while learning new skills by asking advice, listening to those more experienced than herself and by attending training sessions still impresses me. A manager of the future - of that I am sure!

Keira Anderson Penwith Community Development Trust Management and Marketing Apprentice of the Year Keira has showed outstanding commitment and personal development throughout her Apprenticeship. She’s worked exceptionally hard to promote the ‘Your Way’ project, developing a marketing strategy and implementing social media, public relations and design to drive the campaign. Keira’s nominator and line manager, said: “Keira has delivered outstanding results, and is often way ahead of the project. She has also proved to be a self-starter, adaptable and patient. Nothing has phased her during the last year”.

Rebecca-Jay Thorpe Cornwall Council Customer Service and Retail Apprentice of the Year Rebecca initially started with the Council as a work placement and secured her Apprenticeship at the end of May 2016. Her nominator said: “Rebecca has developed into a fullyfledged member of the contact centre team. She confidently deals with all nature of calls that we deal with. Rebecca even helped a new applicant to learn new skills, which demonstrates an admirable, mature and selfless attitude. An opportunity arose for Rebecca to step up to a Customer Services adviser, which she sailed through her interview and secured the fulltime position.”

Ellen Curnow Lang Bennetts Accountancy Apprentice of the Year Ellen had already proved herself to be capable enough to start managing one of Lang Bennetts’ book-keepers. With outstanding results from her AAT exams, Ellen achieved an overall 95% mark and distinction in her Level 3 exams and consistently attains high standards. Her nominator said: “Ellen epitomises what Apprenticeships are all about. The scheme has enabled her to discover a career path she clearly loves while also providing our company with a young, talented member of staff. She is exceptional in every respect and we’re delighted to have her.”

Spencer Brewer WES Engineering Solutions Engineering Apprentice of the Year His nominator said: “As Spencer’s tutor I have seen his skill level increase rapidly over the past twelve months securing Distinction grades in the majority of units. In the workplace Spencer has also shown outstanding personal development.” Spencer enrolled onto a Management course on top of his Apprenticeship at College, and has previously completed additional training in Computer Aided Design and Parametric Modelling (CAD) at various levels. Spencer has also taken part in College advice days providing information and guidance to prospective learners and Apprentices at the College.

The Victoria Inn Apprentice Employer of the Year (SME) Retention and progression has been a key aspect of the Victoria Inn’s Apprenticeship programme. The Victoria Inn offers Apprentices a minimum three year training opportunity if they have the ambition and starting an Apprenticeship with the company is an automatic guarantee of continued employment. All of the 2016/2017 Apprentices are upskilling and progressing onto the next level of Apprenticeship training. Eight members of staff started an Apprenticeship programme with Truro and Penwith College in September 2017 and earlier that year The Victoria Inn’s dedication to training and customer service was recognised when they were awarded the St Austell Brewery South West Pub Team of the Year for the second year running.

Eden Project Apprentice Employer of the Year (Large) Eden not only provide high quality and varied work experience opportunities for their Apprentices, but incorporate additional learning programmes and projects to improve their chances of progression. All Apprentices that have taken part in Eden’s programme (since 2014), have progressed straight into full-time permanent employment or further education, a large percentage of which continue to be employed by Eden, a testament to the effectiveness and depth of their training.


Truro & Penwith College

Apprenticeships telephone: 01872 242711 email: apprenticeships@truro-penwith.ac.uk web: www.truro-penwith.ac.uk/apprenticeships

facebook: www.facebook.com/TruroApprentice twitter: @TruroApprentice

Current Apprenticeship Programmes at Truro and Penwith College Business Business Administration Level 2 & 3 Law Law (Paralegal) Level 3 Management Team Leader Supervisor Level 3 Marketing Digital Marketer Level 3 Customer Service Customer Service Practitioner Level 2 Accountancy Assistant Accountant Level 3 Professional Accounting / Taxation Technician Level 4 IT & Digital Software Developer Level 4 Architectural Joinery & Site Carpentry Wood Occupations (Site Carpenter) Level 2 & 3 Wood Occupations (Architectural Joiner) Level 2 & 3 Craft Masonry & Maintenance Trowel Occupations (Craft Mason) Level 2 Trowel Occupations (Bricklayer) Level 2 & 3 Maintenance Operations Level 2

Plastering, Painting & Decorating Decorative Finishing & Industrial Painting Level 2 & 3 Plastering Level 2 Engineering Engineering Technician (Machinist - Advanced Manufacturing Engineer) Level 3 Maintenance & Operations Engineering Technician Level 3 Production Engineer (Technical Support Technician) Level 3 Welding Level 2 & 3 Vehicle Maintenance Motor Vehicle Level 2 Motor Vehicle Maintenance & Repair Technician (Light Vehicle) Level 3 Catering & Hospitality Commis Chef Level 2 Chef de Partie Level 3 Senior Chef in Production Cooking Level 3 Baker Level 2 & 3 Hospitality Team Member Level 2 Hospitality Supervisor Level 3 Hospitality Manager Level 4

Hairdressing, Barbering, Beauty & Nails Beauty Therapy Level 2 & 3 Nail Services Level 3 Hair Professional (Barbering) Level 2 Hair Professional (Hairdresser) Level 2 Hairdressing Level 3 Health & Social Care Adult Care Worker Level 2 Lead Adult Care Worker Level 3 Childcare & Early Years Educator Children and Young People’s Workforce Level 2 Early Years Educator Level 3 Supporting Teaching & Learning in Schools Supporting Teaching & Learning in Schools Level 2 & 3

Apprenticeship Brochure 2018/19  

The latest Apprenticeship training programmes available at Truro and Penwith College for the 2018/19 academic year.

Apprenticeship Brochure 2018/19  

The latest Apprenticeship training programmes available at Truro and Penwith College for the 2018/19 academic year.