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INSIDE Featured Projects............... 2 Sites and Applications Completed by the Arizona Portal.................... 4 2012 Transaction Data. . ...... 7

Fun Facts Phoenix, Ariz., is the fifth-largest city in the U.S., with a population of 1.4 million.

Executive Summary Vision for the State One of the top priorities of Arizona’s Chief Information Officer Aaron Sandeen has been data sharing among agencies in an open and secure environment. In 2012, the Arizona Strategic Enterprise Technology office – Arizona Department of Administration (ASET-ADOA) began work on building a state-managed central repository for agency-related open data. The new Data Sharing Platform (DSP) will enable agencies to consume, populate, and display agency, employee, and services-related data from the DSP as well as aggregate and display feed data from external agency data sources. In conjunction with the state’s DSP project, Arizona Interactive was appointed


to complete a redesign of, the state’s official website. The redesign included the website template design, the design and installation of a Drupal infrastructure, development of the site’s dynamic applications, and the integration with the state’s DSP. Working collaboratively with the state, Arizona Interactive deployed the new

The amount of copper on the roof of the state’s Capitol building is equivalent to 4.8 million pennies. Blue and gold are the official state colors. alpha site on Dec. 26, 2012. As online systems have become increasingly critical for the smooth operation of the state, the importance of ensuring the continued operation of those systems, and their rapid recovery, had become paramount. It became pertinent to have a secondary disaster site in place that would allow the state to failover, in minutes, when a problem was detected, protecting against unwanted downtime, and ensuring that state citizens and employees did not experience a loss of service while the failover occurred.

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Featured Projects Arizona Game and Fish Department – Hunt Draw Application

AGFD Hunt Draw appli-

In late 2011, Arizona Interactive launched the Hunt Draw application

cation has solidified the

for the Arizona Game and Fish Department (AGFD). After multiple

portal’s ongoing partner-

failed attempts by other vendors to provide citizens with this online

ship with the Arizona

service, AGFD and Arizona Interactive partnered to launch the first

Game and Fish Depart-

successful Hunt Draw application in Arizona. By the end of 2012,

ment. In the upcoming

approximately one year after launch, four hunt draws had successfully

years, AGFD seeks to

completed; the adoption rate had increased nearly 100 percent and

continue improving its

survey results reflected a 97 percent positive user satisfaction rating.

Online Licensing System,

The success of the

In October of 2011, the portal closed the first hunt draw for AGFD.

build a Dealer Licensing

The application was available to the public for only 10 days during

Automation System,

the normal six-week window, yet, during this time, the system

provide multiple mobile solutions to Arizona citizens, and build a

processed more than 7,600 transactions and accepted more than

Game and Fish portal. AGFD has expressed the desire to continue

$326,000 in payments.

working collaboratively with Arizona Interactive to build and deliver

In each subsequent hunt draw window, AGFD realized greater

these online solutions to Arizona citizens.

adoption rates and increased customer satisfaction. By the end of Redesign Initiative

2012, the Hunt Draw application had processed more than $4.5 million. The tables below reflect the 2012 AGFD hunt draw transaction

ASET-ADOA and Arizona Interactive understand that the state Web portal ( is the gateway to Arizona, and is

and survey results.

2012 Draw Results Application Trans.

Application Dollars









Hunt Year




2012 2012

Permit Dollars

Hunt Dollars

License Dollars

Total Dollars












































Permit Trans.





Note: The 2013 fall and mid-year hunts are pending.

2012 Year-End Survey Results How Satisfied? Very Satisfied



Quite Satisfied







Very Satisfied Satisfied

Quite Satisfied Satisfied

fundamental to providing insight regarding how Arizona citizens

Arizona Interactive Supports the Community

a dynamic site that enables citizens to obtain desired informa-

of Arizona Interactive contributed to several commuM embers nity projects this year including the Susan G. Komen Race for

tion from one location is integral to the state’s new vision, and in

the Cure, Toys for Tots, and St. Mary’s Food Bank.

work, live, play, and interact with state government. The shift to

late 2012, ASET-ADOA and Arizona Interactive began working collaboratively to reshape the state portal website. In early November 2012, ADOA began work on building the

Susan G. Komen Race for the Cure

state’s new Data Sharing Platform (DSP) and Arizona Interactive

Fifteen members participated in

was contracted to design and implement the first two phases

our NIC Strive to Survive

of the Drupal Hosting Architecture, build multiple PHP

team for the third consecutive year and participated in the 5K walk to support breast cancer awareness. The Phoenix area race had more than 21,000 participants in total, raising enough donations to provide almost 32,000 mammograms to Arizona residents.

Toys for Tots All members of Arizona Interactive, along with multiple building employees, contributed to this drive. Together, we were applications, and design and build the website pages in Drupal’s

able to collect a significant number of toy donations this holiday

OpenPublic platform. Working in conjunction with the Arizona

season for local children in need.

Department of Administration (ADOA), the redesign of will be completed in a phased approach, with the alpha site delivered in late December 2012, the beta site completed in the

St. Mary’s Food Bank

first quarter of 2013, and the final production site launched by

This year, members of our portal staff took time out to assist the food

the second quarter of 2013.

bank in packing food to help those who are less fortunate in our

Starting in early November, Arizona Interactive completed

community. In one evening, we were able to collectively pack 29,160

the design and implementation of the responsive Drupal theme,

pounds of meals comprised of 3,240 emergency food bags.

built the APIs needed to communicate with the state’s DSP, and

This effort resulted

designed and built the Agency Directory, Search and Results

in more than 3,000

pages, and RSS feed applications for the new site. Addi-

families receiving food

tionally, the portal built a robust hosting environment in both

during these difficult

the ADOA Phoenix and Tucson failover data centers.

economic times.

As the new website continues to evolve, ASET-ADOA

Additionally, this

and Arizona Interactive are dedicated to becoming a leader in

year also marked our second year collecting nonperishable items

state government by delivering continued innovation, new

for our local food bank during the holiday season. In this effort, we

mobile services, and state-of-the-art design. Working together,

collected almost 200 pounds of food for those less fortunate in our area.

ASET-ADOA and Arizona Interactive expect the delivery of an

In 2013, the portal is committed to increasing our community service

award-winning site to the citizens of Arizona in 2013.

and plans to add additional projects such as Habitat for Humanity, as well as other donation drives benefiting local organizations. n ARIZONA INTERACTIVE REPORT 2012 | 3

Sites and Applications Completed by the Arizona Portal


n 2012, Arizona Interactive completed 30 projects for the state of Arizona, including five new website designs such as the Governor’s Office of Innovation

2012 Completed Projects Each Quarter 1st Quarter 2012

ASET Education Dashboard

AZ Ready site, the first website design in Drupal OpenPublic Redesign and Improvement

for the Department of Weights and Measures, and the alpha

ASET Annual Report

version (phase one) of the state’s official website, In mid-July, the Arizona Ready website was launched to

PROJECT Template Redesign Variable Projects

the public by Governor Jan Brewer. This initiative provides Template Redesign (addendum) AGFD Watercraft Enhancements Disaster Recovery Initiative (*excluding CAVU effort)

specific and measurable goals recommended by statewide education and business leaders. Additionally, the website

MVRRS File Encryption Key Setup for Mobile Home Customers

offers an online data tool that monitors the state’s progress in

Event Registration

reaching education goals. Governor Brewer is very proud of this initiative, stating “This online

OWN – DB2 Conversion to SQL Server Internal Projects

Build New SQL Server Environment for DB2 Migration

Education Report Card puts right

ASET Drupal Environment Build/Setup

at parents’ fingertips some of the most critical information about

2nd Quarter 2012

the quality of our schools and the

AZ Dental Board – SCS Integration

In July 2012, Arizona Interactive Department of Weights and Measures website in Drupal.

PROJECT ASET – Two-Page Illustrator File & PowerPoint Template Design

achievement of our students.” completed the redesign of the

AZ: Secure Checkout Service Enhancements

ADEQ CGP Project and Integration with SCS Variable Projects

RCE Licensing and Admin App Rewrite MSGP SWPPP Enhancements

With the state’s Drupal content management initiative in

ADWM Website Design + Photos

place, the state was determined to make forward progress

AGFD Watercraft Licensing Period Enhancements

on the redesign of the state’s official website, The

RCE Website Physical Therapy – DB2 Conversion to SQL Server

new website is responsive in design and dynamic in content, has been designed to integrate with the state’s Data

Internal Projects

Sharing Platform, and is accessible through various mobile

DES Administration – DB2 Conversion to SQL Server Cybertrust Certification Effort (1st & 2nd Quarter) Turn Off 1st Set of IBM Servers (2nd Quarter)

devices. In late December, working in conjunction with the state, the portal delivered the first phase (alpha version) of the

3rd Quarter 2012


new responsive website design. The site captures the

MVRRS QDSEE Printing Enhancement

beauty of Arizona while providing smart search ability and

MVRRS Report Sorting

enhanced usability.

Variable Projects

In addition to the projects completed for various state

MVRRS Report Exporting MVRRS ACR-12_QDSEE Segment Changes Watercraft Enhancement 2

agencies, the portal completed 39 internal projects this

Hunt Draw Application Enhancements

year. These projects resulted in a cost savings to the state

Moved MVRRS Off of WebSphere onto JBoss

and portal, provided additional security to the state’s

AGFD Hunt Fish – DB2 Conversion to SQL Server

infrastructure, and/or facilitated enhanced functionality to

AGFD Hunt Draw – DB2 Conversion to SQL Server

existing systems. The internal projects completed in 2012 included the conversion of 20 applications from DB2 to SQL Server, Secure Checkout Utility enhancements, Drupal

Convert from Tivoli Monitoring to Zabbix Internal Projects

Turn Off 2nd Set of IBM Servers Blade & ESXi Upgrades WebDefend Configuration

environment installation, Terremark SMP Certification efforts,

SiteScope Migration From IBM Server and Upgrade

and installation of upgraded equipment.

SISPO Upgrade


Executive Summary | continued from page 1 |

Disaster Recovery 4TH Quarter 2012

PROJECT Drupal Hosting Environment Installation – Phase One Arizona OpenBooks Public and Administrative Application V2 Project Arizona OpenBooks Public and Administrative Application V2 Project – Enhancements

Variable Projects

MVRRS Batch Encryption Setup for Maricopa County Dept. of Finance MVRRS Batch Encryption Setup for City of Mesa Personnel Department

The completion of a robust disaster recovery site in Arizona marked another major milestone for the state of Arizona in 2012. Prior to this failover solution, the state’s disaster recovery capabilities consisted of tape restoration at an off-site location. The new solution provides a complete failover site, located at the ADOA – Tucson Data Center facility. The new site utilizes load balancing and real-time synchronization of most data. It is architected to take over in the event of a partial or full outage at the main ADOA – Phoenix Data Center location.

MVRRS Batch Encryption Setup for American Traffic Solutions Inc. Website Redesign Initiative – Applications Phase One Website Redesign Initiative – Design Phase One Build the Border Fence – DB2 Conversion to SQL Server Keep AZ Safe – DB2 Conversion to SQL Server Contact AZ – DB2 Conversion to SQL Server License Lookup – DB2 Conversion to SQL Server License Administration – DB2 Conversion to SQL Server GOHS DUI Reporting – DB2 Conversion to SQL Server GOHS DRE Reporting – DB2 Conversion to SQL Server ASBP Administration – DB2 Conversion to SQL Server ASBP Licensing – DB2 Conversion to SQL Server & Pharmacy Convert to New Template and File Encryption Internal Projects

AZ: Secure Checkout Service – DB2 Conversion to SQL Server and Update Template SOWS (SowsDailyStatisticsReport) – DB2 Conversion to SQL Server SOWS (SowsParser) – DB2 Conversion to SQL Server Watercraft – DB2 Conversion to SQL Server Secure File Transfer – DB2 Conversion to SQL Server GovInfo – Import New Map and Legislator Info Invasive Species Site Update (4th Quarter) Migrate Load Balancers from IBM Equipment Convert from IBM NFS to GlusterFS Migrate Off of TSM Backups JBoss 7 Server Build and Config. Migrate DOI Lookup From WebSphere to JBoss

State Transparency In March 2012, the Arizona OpenBooks Transparency application was again acknowledged in “Following the Money 2012” as one of the top transparency sites in the United States. Additionally, according to the annual report by the Arizona PIRG Education Fund, “Arizona was ranked as one of the leading states with the most comprehensive transparency websites, along with Texas, Kentucky, Indiana, Louisiana, Massachusetts, and West Virginia.” In an effort to increase transparency in Arizona, Arizona Interactive worked with the General Accounting Office this year to enhance the existing OpenBooks application by providing functionality that will permit approved Arizona schools, municipalities, cities, and other state entities to utilize the capabilities of the new Arizona OpenBooks system. This enhancement will enable the state to provide greater transparency to constituents. n ARIZONA INTERACTIVE REPORT 2012 | 5

Featured Employee:

Charity Carney


Mobile Technology Leadership NIC

is at the technology forefront for providing electronic government services for all types of devices, and today is the largest provider of

harity began her career with Arizona

official government mobile apps in the United States. The company has launched

Interactive in June of 2010 as the

more than 100 government mobile applications, and was the very first to develop

office administrator. It was not long before

government iPhone, iPad, and Windows Phone applications. NIC is focused on

she was successfully running the office,

ensuring that our partners have access to the latest technologies for providing

identifying new ways to save the portal

electronic services. We are constantly reviewing, testing, and developing for these

money, improving existing processes, and

innovative new technologies.

overseeing community service initiatives.

We employ a “mobile first” strategy, and believe that today’s evolving tech-

Therefore, when the opportunity arose in

nology requires all online services to be developed with a mobile consideration.

October of 2011 to promote Charity, the

A November 2012 study by the Pew Center ’s “Internet & American Life Project”

decision was simple.

reported that 56 percent of all cellphone owners use the device to access the Internet – up from 25 percent just three years ago. And the Center ’s April 2012 study noted that among smartphone owners, young adults, minorities, those with no college experience,

Charity Carney

and those with lower

Charity has now been in the role of

household income

Project Manager for just over a year. During

levels are more likely

this time, Charity has built a strong rapport

than other groups to

with her partners and team members.

say that their phone

Charity is dedicated to performing a great

is their main source of Internet access. Mobile is expanding the availability of

job and applies her drive and dedication to

eGovernment services to more Americans, and NIC is developing new mobile

all her job responsibilities. With her deter-

services as accessibility continues to grow.

mination and ambition, Charity has quickly become the team superstar. Charity’s commitment to quality was

In addition to native mobile apps, we also lead in mobile Web expertise, using HTML5 or “responsive design” to write one set of code that automatically detects what type of device is being used, be it desktop computer, laptop, smartphone, or

evident in her performance when she began

tablet. Responsive design not only automatically detects the device, but scales the

managing a licensing application for the

design and formats content accordingly. This approach not only provides conve-

Arizona Board of Respiratory Care Examiners.

nience to those using the service, but is also efficient for government partners, as

Charity worked very closely with this partner

one set of code is written and maintained.

to isolate and resolve any issues and concerns

Another aspect of our mobile expertise allows our portals to work together to

expressed by this partner. She identified

share the code so that other apps can be quickly created. For example, a practice

a useful method to track and manage the

driver exam app for the iPad was rapidly deployed to six state portals. This sharing

project’s progress and communicated with the

allows all of our portal partners to benefit from the applications we develop as well

partner every day. We hope your agency will

as the best practices we have established.

have the opportunity to put her skills to work for your next application project.

Since we developed the first mobile application for Palm devices in the mid1990s, we never stopped innovating and harnessing the power of the latest technology to deliver efficiencies to citizens and businesses. n


2012 Transaction Data This year the portal processed more than $68.2 million in payments for the state of Arizona. This is an increase of almost 16 percent from last year.

Total Credit Card Transactions Month/Year

Number of CC Transactions

Total Cash and ACH Transactions

Total Amount of CC Transactions


Total number of CAVU Cash & MVRRS ACH Transactions

Total Amount of CAVU Cash & MVRRS ACH Transactions

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Total Credit Card, Cash, and ACH Transactions Month/Year

Total Credit Card, Cash, and ACH Payments Received

Total Credit Card, Cash, and ACH Payments Processed ($M)

Total Credit Card, Cash, and ACH Payments Processed JAN. 2012

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FEB. 2012 MAR. 2012 APR. 2012 MAY 2012

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400 E. Van Buren St., Suite 350 Phoenix, AZ 85004 (602) 256-9075

© 2013

A Cybersecurity Breach Could Cost States a Lot More Than Credibility


veryone talks about cybercrime and the need for

partners still need to be aware that 100 percent of the risk

heightened security measures for state enterprises.

cannot be outsourced.

In fact, 81 percent of state officials surveyed said cyber-

NIC’s chief security officer, Jayne Friedland Holland, helps

security is the most important challenge they face. The question

educate partners on the many layers and complexities involved

is, are states doing enough to protect their sensitive information

with PCI compliance and security issues. In a recent white paper

when cybercriminals and hacktivists are on the increase in

by the Center for Digital Government, she cites, for example,

numbers and sophistication? Unfortunately, the wealth of

that many call centers record agent conversations for quality

personally identifiable information (PII) and sensitive business

assurance purposes. If those recordings include customers

data makes states attractive targets.

providing their credit card information, then the recordings

The investment to keep security measures current and

must be secured in accordance with PCI guidelines and stan-

valuable data safe is relatively small when compared to the

dards. Examples such as this are areas where some forget the

potential costs of a major breach. Consumer confidence can

many layers of compliance to keep data secure.

plummet, reputations can be damaged beyond repair, legal

How secure are your applications and data? Do you know

action can drain resources, and the negative effects can ripple

which compliance issues are the responsibility of the portal and

far and wide, even entangling elected officials as high up as a

which are the state’s responsibility? Your portal’s teams can put

governor in one state.

you in touch with NIC’s Corporate Security Team for a presenta-

NIC’s corporate and portal security teams continuously monitor online applications and systems to detect vulnerabili-

tion on compliance and security. With states currently targeted by literally millions of security

ties, and adhere to the highest levels of payment card industry

threats every week, heightened vigilance is of immediate and

(PCI) compliance. Yet, even with most of the risk outsourced,

critical importance.

NIC State Report Arizona  
NIC State Report Arizona  

NIC State Report Arizona