ARIZONA INTERACTIVE REPORT 2012
INSIDE Featured Projects............... 2 Sites and Applications Completed by the Arizona Portal.................... 4 2012 Transaction Data. . ...... 7
Fun Facts Phoenix, Ariz., is the fifth-largest city in the U.S., with a population of 1.4 million.
Executive Summary Vision for the State One of the top priorities of Arizona’s Chief Information Officer Aaron Sandeen has been data sharing among agencies in an open and secure environment. In 2012, the Arizona Strategic Enterprise Technology office – Arizona Department of Administration (ASET-ADOA) began work on building a state-managed central repository for agency-related open data. The new Data Sharing Platform (DSP) will enable agencies to consume, populate, and display agency, employee, and services-related data from the DSP as well as aggregate and display feed data from external agency data sources. In conjunction with the state’s DSP project, Arizona Interactive was appointed
to complete a redesign of AZ.gov, the state’s official website. The redesign included the website template design, the design and installation of a Drupal infrastructure, development of the site’s dynamic applications, and the integration with the state’s DSP. Working collaboratively with the state, Arizona Interactive deployed the new
The amount of copper on the roof of the state’s Capitol building is equivalent to 4.8 million pennies. Blue and gold are the official state colors.
AZ.gov alpha site on Dec. 26, 2012. As online systems have become increasingly critical for the smooth operation of the state, the importance of ensuring the continued operation of those systems, and their rapid recovery, had become paramount. It became pertinent to have a secondary disaster site in place that would allow the state to failover, in minutes, when a problem was detected, protecting against unwanted downtime, and ensuring that state citizens and employees did not experience a loss of service while the failover occurred.
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Featured Projects Arizona Game and Fish Department – Hunt Draw Application
AGFD Hunt Draw appli-
In late 2011, Arizona Interactive launched the Hunt Draw application
cation has solidified the
for the Arizona Game and Fish Department (AGFD). After multiple
portal’s ongoing partner-
failed attempts by other vendors to provide citizens with this online
ship with the Arizona
service, AGFD and Arizona Interactive partnered to launch the first
Game and Fish Depart-
successful Hunt Draw application in Arizona. By the end of 2012,
ment. In the upcoming
approximately one year after launch, four hunt draws had successfully
years, AGFD seeks to
completed; the adoption rate had increased nearly 100 percent and
continue improving its
survey results reflected a 97 percent positive user satisfaction rating.
Online Licensing System,
The success of the
In October of 2011, the portal closed the first hunt draw for AGFD.
build a Dealer Licensing
The application was available to the public for only 10 days during
the normal six-week window, yet, during this time, the system
provide multiple mobile solutions to Arizona citizens, and build a
processed more than 7,600 transactions and accepted more than
Game and Fish portal. AGFD has expressed the desire to continue
$326,000 in payments.
working collaboratively with Arizona Interactive to build and deliver
In each subsequent hunt draw window, AGFD realized greater
these online solutions to Arizona citizens.
adoption rates and increased customer satisfaction. By the end of
AZ.gov Redesign Initiative
2012, the Hunt Draw application had processed more than $4.5 million. The tables below reflect the 2012 AGFD hunt draw transaction
ASET-ADOA and Arizona Interactive understand that the state Web portal (www.AZ.gov) is the gateway to Arizona, and is
and survey results.
2012 Draw Results Application Trans.
Note: The 2013 fall and mid-year hunts are pending.
2012 Year-End Survey Results How Satisfied? Very Satisfied
2 | ARIZONA INTERACTIVE REPORT 2012
Very Satisfied Satisfied
Quite Satisfied Satisfied
fundamental to providing insight regarding how Arizona citizens
Arizona Interactive Supports the Community
a dynamic site that enables citizens to obtain desired informa-
of Arizona Interactive contributed to several commuM embers nity projects this year including the Susan G. Komen Race for
tion from one location is integral to the state’s new vision, and in
the Cure, Toys for Tots, and St. Mary’s Food Bank.
work, live, play, and interact with state government. The shift to
late 2012, ASET-ADOA and Arizona Interactive began working collaboratively to reshape the AZ.gov state portal website. In early November 2012, ADOA began work on building the
Susan G. Komen Race for the Cure
state’s new Data Sharing Platform (DSP) and Arizona Interactive
Fifteen members participated in
was contracted to design and implement the first two phases
our NIC Strive to Survive
of the Drupal Hosting Architecture, build multiple PHP
team for the third consecutive year and participated in the 5K walk to support breast cancer awareness. The Phoenix area race had more than 21,000 participants in total, raising enough donations to provide almost 32,000 mammograms to Arizona residents.
Toys for Tots All members of Arizona Interactive, along with multiple building employees, contributed to this drive. Together, we were applications, and design and build the website pages in Drupal’s
able to collect a significant number of toy donations this holiday
OpenPublic platform. Working in conjunction with the Arizona
season for local children in need.
Department of Administration (ADOA), the redesign of AZ.gov will be completed in a phased approach, with the alpha site delivered in late December 2012, the beta site completed in the
St. Mary’s Food Bank
first quarter of 2013, and the final production site launched by
This year, members of our portal staff took time out to assist the food
the second quarter of 2013.
bank in packing food to help those who are less fortunate in our
Starting in early November, Arizona Interactive completed
community. In one evening, we were able to collectively pack 29,160
the design and implementation of the responsive Drupal theme,
pounds of meals comprised of 3,240 emergency food bags.
built the APIs needed to communicate with the state’s DSP, and
This effort resulted
designed and built the Agency Directory, Search and Results
in more than 3,000
pages, and RSS feed applications for the new AZ.gov site. Addi-
families receiving food
tionally, the portal built a robust hosting environment in both
during these difficult
the ADOA Phoenix and Tucson failover data centers.
As the new AZ.gov website continues to evolve, ASET-ADOA
and Arizona Interactive are dedicated to becoming a leader in
year also marked our second year collecting nonperishable items
state government by delivering continued innovation, new
for our local food bank during the holiday season. In this effort, we
mobile services, and state-of-the-art design. Working together,
collected almost 200 pounds of food for those less fortunate in our area.
ASET-ADOA and Arizona Interactive expect the delivery of an
In 2013, the portal is committed to increasing our community service
award-winning site to the citizens of Arizona in 2013.
and plans to add additional projects such as Habitat for Humanity, as well as other donation drives benefiting local organizations. n ARIZONA INTERACTIVE REPORT 2012 | 3
Sites and Applications Completed by the Arizona Portal
n 2012, Arizona Interactive completed 30 projects for the state of Arizona, including five new website designs such as the Governor’s Office of Innovation
2012 Completed Projects Each Quarter 1st Quarter 2012
ASET Education Dashboard
AZ Ready site, the first website design in Drupal OpenPublic
AZSTATS.gov Redesign and Improvement
for the Department of Weights and Measures, and the alpha
ASET Annual Report
version (phase one) of the state’s official website, AZ.gov. In mid-July, the Arizona Ready website was launched to
ASET.gov Template Redesign Variable Projects
the public by Governor Jan Brewer. This initiative provides
ASET.gov Template Redesign (addendum) AGFD Watercraft Enhancements Disaster Recovery Initiative (*excluding CAVU effort)
specific and measurable goals recommended by statewide education and business leaders. Additionally, the website
MVRRS File Encryption Key Setup for Mobile Home Customers
offers an online data tool that monitors the state’s progress in
reaching education goals. Governor Brewer is very proud of this initiative, stating “This online
OWN – DB2 Conversion to SQL Server Internal Projects
Build New SQL Server Environment for DB2 Migration
Education Report Card puts right
ASET Drupal Environment Build/Setup
at parents’ fingertips some of the most critical information about
2nd Quarter 2012
the quality of our schools and the
AZ Dental Board – SCS Integration
In July 2012, Arizona Interactive Department of Weights and Measures website in Drupal.
PROJECT ASET – Two-Page Illustrator File & PowerPoint Template Design
achievement of our students.” completed the redesign of the
AZ: Secure Checkout Service Enhancements
ADEQ CGP Project and Integration with SCS Variable Projects
RCE Licensing and Admin App Rewrite MSGP SWPPP Enhancements
With the state’s Drupal content management initiative in
ADWM Website Design + Photos
place, the state was determined to make forward progress
AGFD Watercraft Licensing Period Enhancements
on the redesign of the state’s official website, AZ.gov. The
RCE Website Physical Therapy – DB2 Conversion to SQL Server
new AZ.gov website is responsive in design and dynamic in content, has been designed to integrate with the state’s Data
Sharing Platform, and is accessible through various mobile
DES Administration – DB2 Conversion to SQL Server Cybertrust Certification Effort (1st & 2nd Quarter) Turn Off 1st Set of IBM Servers (2nd Quarter)
devices. In late December, working in conjunction with the state, the portal delivered the first phase (alpha version) of the
3rd Quarter 2012
new AZ.gov responsive website design. The site captures the
MVRRS QDSEE Printing Enhancement
beauty of Arizona while providing smart search ability and
MVRRS Report Sorting
In addition to the projects completed for various state
MVRRS Report Exporting MVRRS ACR-12_QDSEE Segment Changes Watercraft Enhancement 2
agencies, the portal completed 39 internal projects this
Hunt Draw Application Enhancements
year. These projects resulted in a cost savings to the state
Moved MVRRS Off of WebSphere onto JBoss
and portal, provided additional security to the state’s
AGFD Hunt Fish – DB2 Conversion to SQL Server
infrastructure, and/or facilitated enhanced functionality to
AGFD Hunt Draw – DB2 Conversion to SQL Server
existing systems. The internal projects completed in 2012 included the conversion of 20 applications from DB2 to SQL Server, Secure Checkout Utility enhancements, Drupal
Convert from Tivoli Monitoring to Zabbix Internal Projects
Turn Off 2nd Set of IBM Servers Blade & ESXi Upgrades WebDefend Configuration
environment installation, Terremark SMP Certification efforts,
SiteScope Migration From IBM Server and Upgrade
and installation of upgraded equipment.
4 | ARIZONA INTERACTIVE REPORT 2012
Executive Summary | continued from page 1 |
Disaster Recovery 4TH Quarter 2012
PROJECT AZ.gov Drupal Hosting Environment Installation – Phase One Arizona OpenBooks Public and Administrative Application V2 Project Arizona OpenBooks Public and Administrative Application V2 Project – Enhancements
MVRRS Batch Encryption Setup for Maricopa County Dept. of Finance MVRRS Batch Encryption Setup for City of Mesa Personnel Department
The completion of a robust disaster recovery site in Arizona marked another major milestone for the state of Arizona in 2012. Prior to this failover solution, the state’s disaster recovery capabilities consisted of tape restoration at an off-site location. The new solution provides a complete failover site, located at the ADOA – Tucson Data Center facility. The new site utilizes load balancing and real-time synchronization of most data. It is architected to take over in the event of a partial or full outage at the main ADOA – Phoenix Data Center location.
MVRRS Batch Encryption Setup for American Traffic Solutions Inc. AZ.gov Website Redesign Initiative – Applications Phase One AZ.gov Website Redesign Initiative – Design Phase One Build the Border Fence – DB2 Conversion to SQL Server Keep AZ Safe – DB2 Conversion to SQL Server Contact AZ – DB2 Conversion to SQL Server License Lookup – DB2 Conversion to SQL Server License Administration – DB2 Conversion to SQL Server GOHS DUI Reporting – DB2 Conversion to SQL Server GOHS DRE Reporting – DB2 Conversion to SQL Server ASBP Administration – DB2 Conversion to SQL Server ASBP Licensing – DB2 Conversion to SQL Server & Pharmacy Convert to New Template and File Encryption Internal Projects
AZ: Secure Checkout Service – DB2 Conversion to SQL Server and Update Template SOWS (SowsDailyStatisticsReport) – DB2 Conversion to SQL Server SOWS (SowsParser) – DB2 Conversion to SQL Server Watercraft – DB2 Conversion to SQL Server Secure File Transfer – DB2 Conversion to SQL Server GovInfo – Import New Map and Legislator Info Invasive Species Site Update (4th Quarter) Migrate Load Balancers from IBM Equipment Convert from IBM NFS to GlusterFS Migrate Off of TSM Backups JBoss 7 Server Build and Config. Migrate DOI Lookup From WebSphere to JBoss
State Transparency In March 2012, the Arizona OpenBooks Transparency application was again acknowledged in “Following the Money 2012” as one of the top transparency sites in the United States. Additionally, according to the annual report by the Arizona PIRG Education Fund, “Arizona was ranked as one of the leading states with the most comprehensive transparency websites, along with Texas, Kentucky, Indiana, Louisiana, Massachusetts, and West Virginia.” In an effort to increase transparency in Arizona, Arizona Interactive worked with the General Accounting Office this year to enhance the existing OpenBooks application by providing functionality that will permit approved Arizona schools, municipalities, cities, and other state entities to utilize the capabilities of the new Arizona OpenBooks system. This enhancement will enable the state to provide greater transparency to constituents. n ARIZONA INTERACTIVE REPORT 2012 | 5
Mobile Technology Leadership NIC
is at the technology forefront for providing electronic government services for all types of devices, and today is the largest provider of
harity began her career with Arizona
official government mobile apps in the United States. The company has launched
Interactive in June of 2010 as the
more than 100 government mobile applications, and was the very first to develop
office administrator. It was not long before
government iPhone, iPad, and Windows Phone applications. NIC is focused on
she was successfully running the office,
ensuring that our partners have access to the latest technologies for providing
identifying new ways to save the portal
electronic services. We are constantly reviewing, testing, and developing for these
money, improving existing processes, and
innovative new technologies.
overseeing community service initiatives.
We employ a “mobile first” strategy, and believe that today’s evolving tech-
Therefore, when the opportunity arose in
nology requires all online services to be developed with a mobile consideration.
October of 2011 to promote Charity, the
A November 2012 study by the Pew Center ’s “Internet & American Life Project”
decision was simple.
reported that 56 percent of all cellphone owners use the device to access the Internet – up from 25 percent just three years ago. And the Center ’s April 2012 study noted that among smartphone owners, young adults, minorities, those with no college experience,
and those with lower
Charity has now been in the role of
Project Manager for just over a year. During
levels are more likely
this time, Charity has built a strong rapport
than other groups to
with her partners and team members.
say that their phone
Charity is dedicated to performing a great
is their main source of Internet access. Mobile is expanding the availability of
job and applies her drive and dedication to
eGovernment services to more Americans, and NIC is developing new mobile
all her job responsibilities. With her deter-
services as accessibility continues to grow.
mination and ambition, Charity has quickly become the team superstar. Charity’s commitment to quality was
In addition to native mobile apps, we also lead in mobile Web expertise, using HTML5 or “responsive design” to write one set of code that automatically detects what type of device is being used, be it desktop computer, laptop, smartphone, or
evident in her performance when she began
tablet. Responsive design not only automatically detects the device, but scales the
managing a licensing application for the
design and formats content accordingly. This approach not only provides conve-
Arizona Board of Respiratory Care Examiners.
nience to those using the service, but is also efficient for government partners, as
Charity worked very closely with this partner
one set of code is written and maintained.
to isolate and resolve any issues and concerns
Another aspect of our mobile expertise allows our portals to work together to
expressed by this partner. She identified
share the code so that other apps can be quickly created. For example, a practice
a useful method to track and manage the
driver exam app for the iPad was rapidly deployed to six state portals. This sharing
project’s progress and communicated with the
allows all of our portal partners to benefit from the applications we develop as well
partner every day. We hope your agency will
as the best practices we have established.
have the opportunity to put her skills to work for your next application project.
Since we developed the first mobile application for Palm devices in the mid1990s, we never stopped innovating and harnessing the power of the latest technology to deliver efficiencies to citizens and businesses. n
6 | ARIZONA INTERACTIVE REPORT 2012
2012 Transaction Data This year the portal processed more than $68.2 million in payments for the state of Arizona. This is an increase of almost 16 percent from last year.
Total Credit Card Transactions Month/Year
Number of CC Transactions
Total Cash and ACH Transactions
Total Amount of CC Transactions
Total number of CAVU Cash & MVRRS ACH Transactions
Total Amount of CAVU Cash & MVRRS ACH Transactions
Total Credit Card, Cash, and ACH Transactions Month/Year
Total Credit Card, Cash, and ACH Payments Received
Total Credit Card, Cash, and ACH Payments Processed ($M)
Total Credit Card, Cash, and ACH Payments Processed JAN. 2012
FEB. 2012 MAR. 2012 APR. 2012 MAY 2012
SEP. 2012 OCT. 2012 NOV. 2012 DEC. 2012
ARIZONA INTERACTIVE REPORT 2012 | 7
400 E. Van Buren St., Suite 350 Phoenix, AZ 85004 (602) 256-9075 www.az.gov
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A Cybersecurity Breach Could Cost States a Lot More Than Credibility
veryone talks about cybercrime and the need for
partners still need to be aware that 100 percent of the risk
heightened security measures for state enterprises.
cannot be outsourced.
In fact, 81 percent of state officials surveyed said cyber-
NIC’s chief security officer, Jayne Friedland Holland, helps
security is the most important challenge they face. The question
educate partners on the many layers and complexities involved
is, are states doing enough to protect their sensitive information
with PCI compliance and security issues. In a recent white paper
when cybercriminals and hacktivists are on the increase in
by the Center for Digital Government, she cites, for example,
numbers and sophistication? Unfortunately, the wealth of
that many call centers record agent conversations for quality
personally identifiable information (PII) and sensitive business
assurance purposes. If those recordings include customers
data makes states attractive targets.
providing their credit card information, then the recordings
The investment to keep security measures current and
must be secured in accordance with PCI guidelines and stan-
valuable data safe is relatively small when compared to the
dards. Examples such as this are areas where some forget the
potential costs of a major breach. Consumer confidence can
many layers of compliance to keep data secure.
plummet, reputations can be damaged beyond repair, legal
How secure are your applications and data? Do you know
action can drain resources, and the negative effects can ripple
which compliance issues are the responsibility of the portal and
far and wide, even entangling elected officials as high up as a
which are the state’s responsibility? Your portal’s teams can put
governor in one state.
you in touch with NIC’s Corporate Security Team for a presenta-
NIC’s corporate and portal security teams continuously monitor online applications and systems to detect vulnerabili-
tion on compliance and security. With states currently targeted by literally millions of security
ties, and adhere to the highest levels of payment card industry
threats every week, heightened vigilance is of immediate and
(PCI) compliance. Yet, even with most of the risk outsourced,