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Hawaii Information Consortium, LLC Report 2013

INSIDE Reimagining Hawaii.gov..... 3 Positive Government Experiences........................ 5 Major Application Upgrades........................... 6

Mobile App Development: A Year of Firsts I

n 2013, HIC went from creating the State of Hawaii’s first native mobile application,

EV Stations Hawaii, to producing high-quality native applications for our state partners. Over the course of the year, HIC developed 10 mobile applications, six responsive applications, and

Executive Summary for the Year 2013

A

t HIC, our goal is to bring government services to the people. Our proven ability to deliver effective and efficient solutions for each agency and our famil-

iarity with Hawaii government needs are major competitive strengths, differentiating HIC from other outsource options for Hawaii state and county government. In 2013, we received 12 local and national awards,

four native mobile applications for iOS and

including two Digital Government Achievement awards

Russell Castagnaro

Android mobile operating systems.

from the Center for Digital Government, for the Hawaii

General Manager

HIC-developed applications, such as Hawaii Sex Offender Search, provide invaluable resources to Hawaii residents. Hawaii

Electronic Marriage and Civil Union System and one for the Commercial Fishing License Services, developed for the Division of Aquatic Resources. HIC processed more than $1.6 billion in payments for our partners and launched

Attorney General David M. Louie praised this

21 new services. These included a revolutionary new eProcurement system (HIePRO)

new convenience, stating, “I am excited that

and Modernized eFiling (MeF), which enables individual income tax filing for tax

the Office of Information Management and

preparers nationwide. We also upgraded or rewrote 22 applications during this period

Technology (OIMT) could collaborate with the

and launched six new WordPress websites.

Hawaii Criminal Justice Data Center and HIC on the new mobile app. We have taken what | continued on page 2 |


Volunteering

HIC

Mobile App Development: A Year of Firsts | continued from page 1 |

is incredibly proud of

was an already great public service directly to mobile device users, where they are most

our volunteer program.

likely to use it.“

Since its inception in 2012, we have

In July, HIC received the Best Energy Mobile Application Award for EV Stations Hawaii

participated in 26 events ranging from

from the Mobile Web Marketing Awards. Built in collaboration with the Hawaii Department of

beach cleanups to athletic events,

Business, Economic Development & Tourism, it helps drivers locate publicly available electric

growing mustaches, recycling shoes,

vehicle charging stations statewide.

clearing trails, cleaning fishponds, and

Additionally, HIC worked in collaboration with the Department of Land and Natural

more. We’ve adopted families during

Resources to build the first government mobile game, Reef Defender. In the game, users play first-

the holidays, held coin drives for the

person as a shark in a Hawaiian reef working to flip garbage out of the water. The game aims to

SPCA, and even used the proceeds

promote awareness of pollution and how it can affect the aquatic life in Hawaii’s waters.

from our office can recycling to adopt

To meet the demand for high-quality mobile applications, HIC formed a mobile development

two amazing tuberculosis-sniffing,

team, developed standardized procedures, founded development and design standards, and

land mine-detecting rats in Africa!

implemented development and analytic tools. Now HIC can quickly and efficiently develop

The key to success is variety. The more

and submit applications to mobile application stores. n

kinds of events you can offer, the more you can eliminate obstacles or excuses from participation. By scheduling a large variety of activities, we have achieved a 100 percent participation rate, a rate of which we are incredibly proud.

Why does this matter? Volunteering takes us outside of our comfort zone, giving us an opportunity to work with new challenges, people, politics, and interpersonal dynamics. It makes us better people, which makes us better employees. It gives our team a chance to feel a sense of pride and satisfaction, which leads to happier and more productive workers. It leads to expanded perspective and a discovery of new talents, and evens the playing field between all the levels of the organizational chart as well as helping us keep our familylike company culture.

2 | Hawaii Information Consortium, LLC Report 2013


Reimagining Hawaii.gov

T

he redesign of Hawaii.gov was

swiping, touching, or clicking, and larger

launched on April 27, 2013.

touch-sensitive zones on the screen make

Designed for mobile and built for

navigation easier. Search results, lever-

New Applications and Services Launched

touch, speech, and accessibility for all

aging search.usa.gov, are presented in

users, Hawaii.gov showcases the very best

easily navigable pages and modal windows

in Web design thinking. The site allows the

make accessing more detailed information

public and businesses to reimagine how

simple. Results are preprogrammed

more systems than ever before. The

they interact with Hawaii government.

to include the most popular search terms,

three applications that were largest

and a predictive search prepopulates

in scope were Modernized eFiling,

common search terms based on the first

eTraffic, and HIePRO although the new

few characters typed.

Notary Registry, Elevator Inspection,

2013

was a very big year for the portal as we launched

and my.hawaii.gov have also been very

The new Hawaii.gov is “stynamic”

well-received. Here is a list of all the

(static+dynamic) and quick load times

Mission Applications launched in 2013:

provide the richest user experience possible. Hawaii.gov lever-

During the redesign effort, we recognized

ages text, SQL, JSON, RSS, and

Modernized Electronic Tax

Atom data sources for dynamic

Filing System | Tax – Allows approved

content, and we used Mark-

tax transmitters to submit tax filings elec-

down, a lightweight markup

tronically via the Modernized Electronic Filing System.

language, for static content. Liquid

that mobile devices continue to grow in

Templates combine the dynamic and static

popularity. Experts predict that by 2015,

data sources. We employ Jenkins, an open

eTraffic | Judiciary – Online payment

the percentages of mobile device users and

source continuous integration tool, to

of traffic or parking infractions.

desktop machine users will be equal. As

regenerate the site’s HTML with updated

such, our Web interface design must accom-

data feeds every hour or on demand. Other

HIePRO | DAGS – eProcurement

modate interactions that users expect. The

building tools include: ZURB’s Foundation

system that promotes open competition

new portal allows access to content by

| continued on page 8 |

and transparency when purchasing goods, services, and construction.

2013 Awards

Notary Registration System | AG – Online Notary Application system for both the public and state administration. Elevator Inspection and Permitting System | DLIR - HIOSH – Allows elevator installation applications to be submitted online along with payment. Film Permit Application | Hawaii Film Office – Online film permit application system for established entities to apply for film permits for State of Hawaii locations.

Hawaii Information Consortium, LLC Report 2013 | 3


Cost Savings

Department of Commerce and Consumer Affairs BREG Avoided Costs vs. Time

PVL Avoided Costs Over Time

BREG

PVL

Avoided costs totaled more than $508,000 by the end of Q3 of

Relying on online transactions, savings are achieved through

2013. Avoided costs include printing, postage, and data entry

saved postage and printing of renewal application forms

costs. No IT-related costs are considered.

and data entry required from paper renewals. Based on the number of online renewal transactions since 2001, it is estimated that PVL has saved more than $1.3 million due to the online renewal program.

Insurance Division Avoided Costs

Insurance (INS) Online transactions achieved savings by reducing postage and

DLNR Avoided Costs

Department of Land and Natural Resources (DNLR)

printing of renewal application forms, data entry required from

Permitting and Licensing

paper renewals, and continuing education course and attendee

The avoided cost for DLNR is estimated to reach $200,000 by

submissions. Based on the number of online renewal transac-

the end of 2013. The avoided cost includes all licenses and

tions since 2004, it is estimated that INS has saved more than

permits issued through the eHawaii.gov program and only

$240,000 through the online services.

considers data entry time.

4 | Hawaii Information Consortium, LLC Report 2013


Positive Government Experiences Working Toward a Common Goal

A

t NIC, we are passionate about making government more accessible to everyone. It is our sole focus, our purpose, and the simple reason for our existence. We share that common goal with you – our partners – and we are

Hawaii Charity Finder H general, Tax and Charities Division, had ugh Jones, supervising deputy attorney

this to say about HIC’s new Hawaii Char-

deeply invested in working with you to make each and every eGovernment interac-

ity Finder application. “Hawaii Information

tion a positive one.

Consortium (HIC) has been a great partner

Whether it is renewing a license, applying for a permit, filing court documents, finding

and instrumental in allowing the Tax & Chari-

important emergency information, or any other application taken from our robust library

ties Division to allow the public and donors to

of 9,700 online services and 150+ mobile applications, you can trust us to bridge the gap

search for

between your needs and the needs of the citizens and businesses you serve.

and review

One Community More than two decades ago, NIC pioneered the eGovernment industry by

financial and operational data on more

revolutionizing the way people do business with all levels of government. The

than 2,800

paper-intensive, wait-in-line ways of the past evolved into secure, click-of-a-button,

registered

swipe-of-a-screen interactions. Today, NIC works with more than 3,500 federal, state,

charitable

and local government partners, giving you access to share ideas across the NIC family,

organiza-

learn best practices, and deploy new services quickly by starting with foundational

tions soliciting contributions in the State of

code deployed elsewhere by NIC partners.

Hawaii. HIC has even developed a smart-

United Shield Against Cybersecurity Attacks When it comes to security, the job of protecting sensitive information is in the hands

phone app, ‘Hawaii Charity Finder,’ that allows donors to make better informed charitable giving decisions using their smart-

of our partnership. We are both only successful when citizens and businesses feel

phones. The charity registration data allows

secure about sharing information. Together, we form the shield to help do all that we

donors to determine not only what charitable

can to protect against cybersecurity breaches that can damage credibility, reputation,

organizations seek their monetary support, but

and consumer confidence for everyone involved.

also how efficient those organizations are in

Your Responsive Partner We hear you. In this day and age, it is extremely important for government to be

using donor financial support. HIC’s charity registry provides public access to a wealth of information about each registered charity,

engaged with the people they serve, and use technology to facilitate efficient and

including amounts spent on program services,

secure interactions. Being a part of the NIC community allows us to serve as your

management and overhead, and fundrais-

research and development shop as we continue to adapt the latest technology and

ing. The system also provides access to each

create new solutions to improve government interactions. As technology evolves, our

registered charity’s IRS Form 990/990EZ. HIC

focus will remain on delivering you the latest innovation.

is currently developing an Internet-based

There is the saying, “It takes a village.” At NIC we believe the very best in eGov-

registration system for professional solicitors,

ernment services require a community. Working together is key when it comes to

such as telemarketers and direct mailing firms,

staying true to our shared passion of making government more accessible to citi-

that seek charitable contributions from the

zens and businesses. Count on NIC to bring convenience, efficiency, security, and

public. This additional tool will allow donors

innovation to you and your constituents in every single service we bring online.

to easily determine how much of their dona-

Then people can focus on what they love to do and follow their own passion in life,

tion actually benefits the charity to which the

whether it is growing their business, or simply spending time with their families.

donor is giving. The online systems provide

Together, we make it happen.

a wealth of information to donors, the public, state regulators, and to charities themselves.” n Hawaii Information Consortium, LLC Report 2013 | 5


Major Application Upgrades

W

e rewrote a few of our old systems from scratch, including the AOUO Condo Association system, Tax Refund Search, Tax License

Search, and PVL License Search, and are in the middle of a long process to completely upgrade LandLink and replace LandShark. n

Service

Agency

Description of Update

URL

Launch Date

Harbor Hui

DLNR DOBOR

Added a method to accept online payments.

dobor.ehawaii.gov/harborhui/welcome.html

01/01/13

eFile

TAX

Annual updates to all forms and fields.

dotax.ehawaii.gov/efile/user

01/02/13

CSEA Account Information System

AG

Implemented method for CSEA billing statements to be viewable by users.

csea.ehawaii.gov

03/04/13

AOUO Condo Association Biennial Registration

DCCA REB

Did a rewrite of app (from perl) and implemented a new responsive design.

aouo.ehawaii.gov

04/01/13

CMLS License Renewal w/ CRVS check

DLNR

Modified the app to refuse renewal when license status is suspended or there are fishing report violation cases in DLNR/CRVS with status = NOT Closed, Decision - Comply, or Paid. 

dlnr.ehawaii.gov/cmls-public

04/01/13

HIC Kala Stored Payments

HIC

Added the ability for users to store a credit card or bank account info for faster payment processing.

kala.ehawaii.gov/mkala

05/07/13

DCCA REB

Admin: 1. Ability to mark licensee’s course record as Makeup. 2. Add Author field when editing a course subject and allow search by Author via subject search. 3. Add subject approved date and track subject creation date. 4. View assigned providers to subjects. Public: 1. Add Credit Hours field as an option for course search. 2. Add Credit Hours column in the download of future courses (PDF).

pvl.ehawaii.gov/rece

05/23/13

vessel.ehawaii.gov

06/27/13

B&F

Allows user to generate an estimate of their future retirement benefits; this enhancement includes: · Look & feel update with a mobile-first responsive design (to match the ers.ehawaii.gov UI) · Table update to accommodate the new factors.

ers.ehawaii.gov/resources/calculator/

08/01/13

eHawaii.gov Account Management System (Lala)

HIC

Upgrade to our eHawaii.gov Portal Account Management System; changes include: 1. Look & feel update with a mobile-first responsive design. 2. Security enhancements. 3. Single sign-out. 4. Search capability improvements.

login.ehawaii.gov

08/05/13

LDAP Account Request Form

HIC

Upgraded look and feel and now uses a mobile-first responsive design.

office.ehawaii.gov/signup

08/12/13

eCrim

AG HCJDC

Fee changes; incorporated subscriber payments for search fee; and incorporated stored payments.

ecrim.ehawaii.gov

09/03/13

Tax Refund Search

TAX

Upgraded app with a mobile/responsive design.

tax.ehawaii.gov/hoihoi

10/07/13

Tax License Search

TAX

Upgraded app with a mobile/responsive design.

dotax.ehawaii.gov/tls/app

10/07/13

Notice of Public Sale

DCCA

Notice of Public Sale on foreclosure properties.

mfdr.ehawaii.gov/notices

10/08/13

Narcotics Registration System

NED

Admin system for the registration system.

ned.ehawaii.gov/renewal/admin

10/14/13

Mobile - PVL License Search

DCCA PVL

Upgraded app with a mobile/responsive design.

pvl.ehawaii.gov/pvlsearch

11/18/13

Mobile Insurance License Search

DCCA INS

Upgraded app with a mobile/responsive design.

insurance.ehawaii.gov/ils/app

12/30/13

Continuing Education Enhancements

Vessel Registration

ERS Calculator Enhancement

DLNR DOBOR

1. Capability for the public to apply for a new vessel registration online 2. Registration renewals now allow the user to request a change to their personal information 3. Citizenship status is now a required item. 4. A management queue has been added that allows for managing of new registrations and renewal change requests.

6 | Hawaii Information Consortium, LLC Report 2013


The Rise of WordPress

I

n the fall of 2012, HIC worked with OIMT to develop a

Prior to the redesign, the Hawaii executive agency sites were

new design template in WordPress, an open-source soft-

neither mobile-friendly nor action-oriented. Most department sites

ware product, to establish a consistent look and feel across

had little if any Hawaiian imagery and few standards for design,

all state websites. The goal was to implement the new template on

structure, or contacts. Division sites were migrated from the

all executive department sites by the start of the January 2013 legis-

State’s CMS servers (more than 25 servers for websites alone) that

lative session. We surpassed this goal, and by Jan. 1, 2013, 28 sites

had little if any version or operating system consistency.

were launched and hosted in Hawaii’s Public Cloud.

Using WordPress allowed HIC to give the state department and division webmasters the control they desperately wanted without the enormous cost and training associated with a Commercial Enterprise CMS. The open-source aspects of WP actually made it easier to develop and deploy new templates and enforce accessibility and style requirements regardless of the technical level of the specific webmaster. The consistency that we have been able to achieve across all agencies is a tremendous advantage and something that, in the past, Hawaii’s federated IT infrastructure made nearly impossible. Use of WP saved Hawaii the hundreds of thousands of dollars that a commercial CMS would have cost. The well-designed WP administration system makes managing the sites incredibly simple, eliminating hundreds of hours of training. HIC estimates the total savings realized by leveraging open-source CMS at about $1.3 million. Throughout 2013, our partnership with OIMT has expanded. Currently 61 sites use the standardized design, with many more undergoing conversion.

The Future In 2014, we will implement the next iteration of the template (2.0). It includes improved site administration and customizations and oneclick updating for all plug-in/theme/version updates, dramatically simplifying the process of maintaining the many state websites.

Application Spotlight: Modernized e-Filing

T

he IRS’ Modernized e-Filing (MeF)

two-way communication, extensive filing

electronic personal income taxes, handling

program provides a method for

detail, payments, and attachments. Standards

more than 300,000 filings in 2008. The system

communicating and processing electronic

are set by the IRS, the Federation of Tax

is now no longer supported. DOTAX needed

tax filings and payments for businesses.

Administrators (FTA), the Tax Implementa-

to migrate to MeF for personal income tax

tion Group for E-Commerce Requirements

filings. However, other returns will also be

old Fed-State back-end system that the IRS

Standardization (TIGERS), and the National

supported in the future.

and states used for communication. The prior

Association of Tax Professionals (NATP).

MeF represents a huge departure from the

system was a batch process submitting one file daily. MeF is a 24/7 Web service with

The portal (HIC) agreed to develop, host,

The Hawaii State Department of Taxation (DOTAX) used the old system to process

and maintain an Internet-accessible gateway | continued on page 8 |

Hawaii Information Consortium, LLC Report 2013 | 7


Reimagining Hawaii.gov | continued from page 3 |

for the framework and various icon fonts from Font Awesome, Fontello, IcoMoon, and Jekyll.

201 Merchant Street, Suite 1805 Honolulu, HI 96813 (808) 695-4615 ehawaii.gov

Hawaii.gov is also driven by feeds and a dedicated developer’s page highlights the technology behind the development, including a growing list of application programming interfaces that civic hackers can use to build their own Hawaii.gov. We hope others will build and “slice and dice” the new Hawaii.gov into new ideas, apps, and services. n

Application Spotlight: Modernized e-Filing | continued from page 7 |

service that accepts and validates MeF

© 2014 Trozzolo.com

Awards Award

URL

and their attachments. These were being processed by the Joint Electronic Filing (JELF) program, which sunsetted in 2013. Initially, the MeF Viewer was explicitly excluded from the Statement of Work with

Status

Digital Government Achievement Award

govtech.com/cdg

Electronic Marriage and Civil Union Registration System

Winner – Governmentto-Business

Digital Government Achievement Award

govtech.com/cdg

DLNR Online Fishing Report

Winner – Governmentto-Citizen

Best of the Web Award

www.govtech.com

Portal

Finalist

Davey Award

daveyawards.com

Portal

Winner – Gold

W3 Award

w3award.com

Portal

Winner – Silver

CSS Award

cssawards.net

Portal

Nominee

CSS Design Award

cssdesignawards.com/sites/ehawaiigov/21366

Portal

Nominee

NAGW Pinnacle Award

nagw.org/pinnacles

Portal

Winner – State/NGO Category

Community Spirit Award – Pacific Business News

bizjournals.com/pacific/nomination/52971

Volunteer Program

Finalist

Web Marketing Association Best Mobile Energy App

mobile-webaward.org/mwa/winner. asp?eid=7527

EV Stations Hawaii

Winner

Transparency and Accountability: Contractor of the Year

oimt.hawaii.gov/wp-content/ uploads/2013/11/2013-Hawaii-TechnologyExcellence-Awards-Recipients.FINAL_.pdf

General

Winner

Transparency and Accountability: Open Gov

oimt.hawaii.gov/wp-content/ uploads/2013/11/2013-Hawaii-TechnologyExcellence-Awards-Recipients.FINAL_.pdf

General

Winner

tax returns from the IRS. The most critical forms for MeF are N-11 and N-15 returns

App Name

HIC. In late 2012 it became apparent that DOTAX would not have a viewer solution, so HIC implemented an MeF viewer at no cost to DOTAX. In 2013, the first filing year when MeF was active, HIC processed 424,728 returns (as of Oct. 31, 2013) and payments totaling more than $2.8 million. MeF supports a much wider array of returns, collects all of the pertinent data associated with the returns, and accepts payments and attachments, unlike the limited JELF solution. MeF also validates the returns for business rule and calculation errors before accepting the data. In 2014, DOTAX will realize another large advantage over JELF, when returns for previous tax years will also be accepted by MeF. n

Hawaii Information Consortium, LLC Report 2013  
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