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the ApartMentor | March/April 2018 2

Triangle Apartment Association 7920 ACC Blvd., Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX TAA Office Hours Monday through Friday 8:30am-5:00pm TAA Mission Statement The leading resource committed to the advancement of the rental housing industry through advocacy, engagement, and innovation.


CONTENTS 4 President’s Pen

20 Upcoming Education

6 Legal Issues


16 Trade Show

30 Calendar of Events

New Members

OFFICERS President

Vice President


Claire Michael

April Vasta

Kelli Lea


Immediate Past President

Rita Zepeda

Andy Meador


Affiliated with:

CAM Fairfield Residential, LLC

CAPS, CAM Blue Ridge Companies, Inc.

CAM Greystar

CPM, CAPS, CAM PRG Real Estate Management, Inc.

CAMT McDowell Properties, LLC

DIRECTORS TAA STAFF MEMBERS Josie H. Eatmon, Executive Director Suzanne Pratt, Director of Professional Development

Rob Boggs

CAM TriBridge Residential, LLC

Julie Chu Zhang CAPS, CAM Ginkgo Residential

Berry Craven

Steve Hayworth

Judy Wade

Chris Williams

CAMT Ginkgo Residential, LLC

Drucker + Falk

Kristi Henderson Redi Carpet, Inc.

Craig Nardi

CPM Palms Associates, LLC

Vicki Franciosi, Meetings & Events Director Susan Williams, Finance Director

Cindy Nitschke Rebecca Rosario-Bueno CAS Valet Living, LLC

CAM, NALP, NAAEI Full House Marketing

Candace Patrick, Membership & Marketing Manager Meg Palumbo, Communications Manager Dan Pauley, Staff Accountant Ariel Rosario, Member Services Coordinator Madeline Gale, Government Affairs Intern

CAPS, CAM TradeMark Residential Properties, Inc.

RentPath, LLC

Norm Praet

General Counsel Brownlee Whitlow & Praet, PLLC


PR & Community Outreach:

Paula Kotarakos Derek Tarrant Kathy Woodard

Bret Smith Akeshia Thomas

Government Affairs:

Products & Services:

Katy Boone Craig Nardi

Chad Anderson

Special Events:


Becki Hale Cindy Nitschke


Rob Boggs Josh Scholl

Michel Charbonnier Tim Masters Robyn Gastol Elizabeth Godwin-Riley


This issue of the ApartMentor is designed and published by Moonstone Studio, LLC, proud member of the Triangle Apartment Association.

Total Members: 1,055 Total Units: 131,545 Apartment Communities: 578 Suppliers: 253 Management Companie s: 159 IRO: 65

TAA Snapshot as of 2/26/201 8 the ApartMentor | March/April 2018 3

President’s Pen When I think of a puzzle I think of small, cohesive, interlocking pieces, working together to create a story. One part of the puzzle doesn’t elicit an image on its own, it is the array of parts in aggregation that form the whole picture. One piece of a puzzle cannot tell a narrative in the same way multiple pieces joining together can, yet just by missing one piece, the picture can never be complete. The Triangle Apartment Association reminds me of a puzzle. We are a community comprised of the Board of Directors, Co-Chairs and Committee Volunteers, TAA Staff, Vendors/Suppliers, Owner/Operators, and Independent Rental Owners. Just like a puzzle, each person that is part of our TAA Community must work together for the picture to be complete. One of my goals this year as President is to focus on continuing to build our community, and to give back to the communities that we serve outside the TAA. The TAA Community has become an integral and essential part of my identity, as I mentioned in my last President’s Pen article. This community has helped me develop in immeasurable ways, both personally and professionally. My goal for 2018 is to cultivate an environment in which every TAA member also feels they are benefitting in some way. In the multifamily industry, our job is to improve the apartment communities where we work. As we hustle through the daily grind, it is easy to forget the impact that we have on our residents’ lives. Are you an owner/ operator ensuring your residents are happy in their home by listening to their concerns, helping them find the perfect apartment, or organizing community events? It could be that at the Super Bowl party you organized this year, a resident met the love of their life! Or maybe you are a vendor/supplier that installs the carpet in an apartment home before a new family moves into it. Did you ever stop to think that this very carpet that you meticulously rolled out, may end up being the setting for their children’s first steps? Perhaps as a service team member filling work orders, you have encountered a resident pet that was less than zealous of your intrusion on their territory. Maybe you could be the individual that makes this animal not afraid of strangers anymore by offering it a treat or some affection. Believe me, these small gestures make a genuine impression and the resident will be left feeling like they are part of a community that cares. Whatever your role, you are an essential part of the puzzle that makes up your residents’ experience. You are the piece impacting our customers’ lives each day in the most personal of environments, their homes. When it comes to your TAA Community, you are surrounded by people who want to know you, to support you, and help you grow. You may be asking yourself, ‘where do I start?’. How do you find time between work and family obligations? What if your company is not able to pay for classes or events? What if you don’t

know anyone at a committee meeting you would like to attend? I recently read a quote from Elon Musk that said, “the first step is to establish that something is possible, then probability will occur.” Many of our members have already done exactly that this year; taken that first step to see what is possible within the TAA Community. 35 members took their first of seven classes to obtain the NAAEI Certified Apartment Manager (CAM) Credential in January, and five members embarked on the Certified Apartment Supplier (CAS) Credential Program. In addition, TAA was selected to host the NAA Advanced Facilitator Training in February and had fifteen members participate. And, because of their devotion to volunteering in the TAA and commitment to our community, seven members were awarded scholarships from the TAA Education Foundation for NAAEI Credential Programs and the NAA-AFT Program. This could be possible for you if you take that first step to become more involved! We have numerous fantastic events coming up in March and April, and there is something special for everyone! Are you a vendor/supplier trying to increase your client base, and want to learn how to efficiently connect with owners/operators? Then, “Inside the Multifamily Mind” is for you. For service professionals (or anyone that wants to enhance their technical skills), we have two Certified Pool Operator courses (CPO), and a CFC certification and testing course. And for those of you trying to improve your legal knowledge, “AANC Lease Review” and “Legal Issues” are perfect additions to sharpen your mind. April is also the month when we host our biggest event of the year! The 2018 Trade Show will take place on Wednesday, April 18 and will allow you to network with over 1200 owner/operator members and visit over 150 supplier member booths. This is a great opportunity to connect with vendor/supplier partners and other industry professionals that can assist in solving any challenges you may encounter. The Triangle Apartment Association is your community, and you are an essential piece of the puzzle that make us successful. I look forward to seeing how you fit into the TAA puzzle this year, and what we can accomplish together!

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Claire Michael, CAM TAA President Fairfield Residential, LLC

May 21 - 23, 2018

Raleigh Convention Center

Register Online

North Carolina’s Rental Housing Industry Not-To-Miss Event Of The Year! •

Opportunity to earn up to 9 CEC’s

Powerhouse of education on Tuesday with two National Keynote Speakers

Tuesday Special Guest, NC Attorney General, Josh Stein

Tuesday Evening’s Official AANC After Party

Conference-Level Sponsors Register Online Be A Sponsor & See What Sponsorship Opportunities Remain View The Full Conference Schedule & Speaker Line-Up

the ApartMentor | March/April 2018 5


The residential rental community is now under as much fire and scrutiny as it has ever been. In addition to the normal complaints of a few dissatisfied residents finding their way into the State Courts there are more and more actions being brought as class actions, at both the State and Federal levels. We will take a look at a few of the more prevalent and/or more concerning types of cases we are seeing. Fair Debt Cases: What You Charge and When WHAT THIS CLAIM IS ABOUT: There are a series of claims in North Carolina presently against large multifamily community owners and managers alleging that they are improperly charging residents late and eviction related fees in violation of North Carolina laws or the Federal or State Fair Debt collection laws. Those bringing these suits are seeking to have them certified as class actions. One of these current suits has gone so far as to subpoena records from local apartment associations regarding programs taught touching on these topics and employees of defendants who have attended such programs!

WHAT YOU CAN DO: Review all policies regarding fees charged to residents, particularly those involving late fees, court fees, and attorney’s fees thoroughly to make sure they are legally compliant. Next we recommend that you review all notices used by all communities to make sure the notices you are sending are in line with your policies. You should also make sure that all of your employees understand your policies so that any communications about these fees to the residents by the employees onsite are correct. Finally you should make sure someone is monitoring changes in the laws which may include regular attendance at Legal Issues Seminars. Disability Cases: Drive-By ADA Claims WHAT THIS CLAIM IS ABOUT: These claims often result from a “tester” who visits a multifamily community for the express purpose of finding violations of the Americans with Disabilities Act (ADA) or the Fair Housing Act (FHA) having to do with design of common amenities or rental homes. Usually a demand letter will be sent threatening a lawsuit under the ADA or FHA the ApartMentor | March/April 2018 6

and seeking a quick cash settlement. The groups threatening these lawsuits generally do not seek to have anything done to address the alleged claim. Essentially the motivation is purely financial, and the ADA and/or FHA as currently written allows a financial recovery for these types of groups without a true showing of injury by the person bringing the suit, or a refusal by the community owner to remedy the violation. WHAT YOU CAN DO: The first step is to review your property for any accessibility issues. The majority of the residential rental industry seeks to be in compliance under the ADA and FHA and certainly do not wish to have anyone injured in any way by their failure to comply. By and large as these claims are rooted in federal law (the ADA and FHA), they need to be addressed at a federal level. The National Apartment Association (NAA) and National Multifamily Housing Counsel (NMHC) support legislation introduced in Congress to stem the growing trend of ADA compliance complaints dubbed “drive by” lawsuits. This legislation strives

to address what should be the primary concern under the ADA; compliance – fixing design issues and increasing access for people with disabilities. Specifically, this legislation ensures that business owners receive proper notice of alleged compliance problems and provides an opportunity to cure an alleged ADA deficiency prior to the initiation of a lawsuit. This would eliminate the incentive for complaints motivated purely by financial gain. The current legislation is in the House of Representatives and is known as “H.R. 620-ADA Education and Reform Act of 2017”. You can support this legislation through taking part in the NAA Capital Conference (now known as Advocate) in March, contacting your local federal legislators and requesting that they support this bill, and donating to the TAA or NAA PACs! Fair Housing Disparate Impact: Criminal Screening WHAT THIS CLAIM IS ABOUT: On December 12, 2017 the Equal Rights Center filed a lawsuit in Washington, DC Federal District Court against a national multifamily property management company alleging that it violated the Fair Housing Act because it’s criminal screening process had a disparate impact on African Americans and Latinos. The claims in this suit are largely based on a Department of Housing and Urban Development (HUD) guidance and a finding in favor of the Equal Rights Center could have the

effect of causing the HUD guidance to be viewed as supported by law, rather than just the opinion of HUD as stated above. These claims are possible because in the Summer of 2015 the U.S. Supreme Court found that a legal theory called disparate impact could in certain circumstances be applied under FHA claims. Having a “disparate impact” refers to a policy that has a greater negative effect on a protected group then on non-protected groups without justification. Accordingly, resident screening criteria that are not discriminatory on their face (i.e. we will not rent to people of a certain national origin) but tends to screen out any protected groups could be a violation of the Fair Housing Act if they are unjustified. In April of 2016 the (HUD) released a guidance stating that using criminal arrests or convictions as part of a resident screening process could have a disparate impact against certain protected classes and thus create a fair housing violation. HUD went on to suggest in the guidance a very limited use and set of policies regarding criminal screening that would not be considered to have a disparate impact. The guidance issues by HUD is not the law but merely HUDs interpretation of the law. WHAT YOU CAN DO: The first thing you can do is to make sure that you are using a reputable and knowledgeable tenant screening service, if you are using such a service. Also,

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you should become familiar with the HUD guidance, its full title is Office of Gen. Counsel Guidance on Application of FHA Standards to the Use of Criminal Records by Providers of Housing and Real Estate-Related Transactions. As it is HUD’s opinion at this time you may not need to follow it line by line but consider some of the larger principals in the guidance and whether your tenant screening practices are defensible if you were sued (i.e. could you point to any data that justifies your policies, rather than just anecdotes or opinions). If the lawsuit mentioned above is successful, especially if it is successful on appeal, that will cement the guidance as the “law of the land” and it will be given greater weight by the courts going forward. The Final Takeaway: Pay attention to the legal updates as they come out from NAA, TAA, and any other residential rental industry organizations in which you take part. If your policies have not been reviewed recently, it is probably time for a thorough review, either internally or by outside counsel. This article is not attended as legal advice and it should not be relied upon as such.

the ApartMentor | March/April 2018 8

New name. Sunny locale. The NAA Education Conference & Exposition has been renamed to Apartmentalize! It’s the same dynamic event, but with a new name that captures the energy and innovation of our industry. Join us to Apartmentalize and immerse yourself in the very latest insights, strategies and trends. It’s where bright ideas happen.

• Powerhouse speakers that will inspire • Robust education for every level • Networking with more than 9,500 industry players • 500+ leading suppliers, solutions and services

From June 13-16, 2018, #Apartmentalize is where more than 9,000 top apartment housing industry professionals go to take their business to the top. We’re excited to be a part of it. See you in San Diego! Purchase your tickets through TAA to receive a discounted rate! Registration codes are discounted to $650 per registration when ordering through TAA. Please visit our website or contact Meg Palumbo at for more information. TAA Owner/Operators: Visit Booth 102 at our Trade Show to enter to win a free trip to the Conference, including hotel and airfare!

Uniting Talent with Opportunity We find the best candidate providing the best expertise for the best client company at the perfect time. • • • •

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2018 Membership Dinner Meeting TAA hosted its Annual Membership Dinner Meeting and Board of Directors Installation on February 22 at the Embassy Suites by Hilton Raleigh Durham Research Triangle Hotel. The event, originally scheduled for January 18, was rescheduled due to a snow storm. Despite the delay, the meeting proved to be a great start to the year with over 325 members and guests present. A Networking Hour provided everyone the opportunity to re-connect and visit before the dinner and program. Andy Meador, Outgoing TAA President and Vice President, Director of Capital Projects with McDowell Properties, LLC, welcomed everyone and provided general remarks before inviting Julie Chu Zhang, TAA 2016 President and Regional Manager with Ginkgo Residential, LLC, to join him on stage. The two recognized our 2018 Business Partners while providing each company with a plaque of appreciation. Education Committee Co-Chairs Paula Kotarakos, Beech Lake Apartments and Kathy Woodard, Capital Creek at Heritage Apartments, recognized three individuals who successfully completed the National Apartment Association Education Institute (NAAEI) Certified Apartment Portfolio Supervisor (CAPS) and Certified Apartment Supplier (CAS) credential programs. Recognized were Derek Tarrant, Greystar, and April Vasta, Blue Ridge Companies, Inc., who received their CAPS credential and Hubert King, Economy Exterminators, who received his CAS credential. Cliff Webster, Jr., TAA 2013 President, welcomed and installed the New Lease on Life and Triangle Apartment Association Education Foundation (TAAEF) Board of Directors. Andy Meador then recognized the 2017 Committee Co-Chairs and the exiting 2017 Board of Directors. Tamara Hayes, RealPage, Inc. and TAA 2008 President, shared a few words of introduction and then Andy Meador administered the Oath of Office to TAA’s President Claire Michael, Regional Vice President with Fairfield Residential, LLC. The TAA 2018 Officers and Board of Directors were then installed. The evening’s Featured Speaker, Major MJ Hegar, was welcomed to the stage by April Vasta, TAA Vice President and Regional Manager with Blue Ridge Companies, Inc. Major Hegar, a Purple Heart-decorated pilot and best-selling author of Shoot Like a Girl, spoke to the group on the topic of “Be the Change.” A special thank you to Major Hegar for sharing her very inspirational story. All in attendance were able to take home a copy of the book, which is soon to be a major motion picture. Immediately following the program, Major Hegar talked with attendees and signed copies of her book. Thank you to our 2018 Business Partners for their support and to all who joined us for a very special evening.

Julie Chu Zhang & Andy Meador

Swearing in 2018 President, Claire Michael

Claire Michael and Andy Meador the ApartMentor | March/April 2018 14

CAPS Credential Recipients

Keynote Speaker: Major MJ Hegar

CAS Credential Recipient

2017 TAA Committee Co-Chairs

TAA’s 2018 Board of Directors

TAA’s 2017 Exiting Officers & Directors

TAAEF & NLOL BoD Installation

Sponsored by the 2018 Business Partners



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The Triangle Apartment Association’s

Trade Show

Wednesday, April 18, 2018 NC State Fairgrounds Exposition Center 5:00pm – 8:30pm Cost to Attend: TAA Owner/Operator Members $30 Owner/Operator Non-Members $40 Registration closes on April 9. If you are not able to pre-register, you will be able to register at the show as a Walk-In. The cost for Walk-In Registration is $45 for TAA Owner/Operator Members and $55 for Owner/Operator Non-Members. Trade Show attendance is limited strictly to Owner/Operators and exhibiting Supplier member companies. As this is a business show, TAA kindly requests that children not be brought to the show.

Register online at The Battle of the Baskets Fundraiser

Battle of

Hosted by the TAA Education Committee, don’t forget to stop by Booth # 702/703! Donated Baskets | $5 per raffle ticket or 5 for $20 Education Committee Basket | $25 per raffle ticket or 5 for $100 There are 11 great baskets to select from so don’t be shy and buy plenty of raffle tickets! Early Bird Special Any member who purchases a minimum of $20 in raffle tickets in advance, will receive a free “green ticket” which enters them into a drawing for a $100 Lottery Basket. In order to qualify for the Lottery Basket, raffle tickets must be purchased by the deadline date of April 13. Tickets will also be sold at the TAA Trade Show! Please see any Education Committee Member for your early bird tickets, or email Suzanne Pratt at to connect you with a member to purchase your tickets from today! Proceeds to benefit the TAAEF Education Scholarship Fund the ApartMentor | March/April 2018 16


Food/ Beverage

639 637 635






































633 331




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625 623

222 220

Food/ Beverage

This year’s Trade Show promises to be an exciting event that you won’t want to miss. The Annual Trade Show offers you one of the best ways to reach the largest number of multifamily housing professionals in a relatively short amount of time.







212 210


Remember: Only exhibiting Supplier Members may attend the Trade Show so reserve your booth today.

Food/ Beverage












Triangle Apartment Association

MUST BE PAID IN FULL BY APRIL 6, 2018. Annual Trade Show

Wednesday, April 18, 2018 10’ x 10’ Booth_________________________________ $675 Exposition Center

North Carolina State Fairgrounds 10’ x 10’ Corner Booth__ __________________________ $750 1025 Blue Ridge Road, Raleigh

Questions: For more information, visit or contact Vicki Franciosi at

the ApartMentor | March/April 2018 17


As of 2/28/18

TAA’s Annual Trade Show

April 18, 2018 | 5:00 – 8:30pm NC State Fairgrounds Exposition Center Drawing for 8 Grand Prizes at $500 Each Sponsored by the 2018 Strategic and Premier Business Partners



Booths 201/203


Booth 329

Booth 435

Booths 100/101

Booth 210 Booths 705/706

Grand Prize Drawings – Official Rules: When you register to attend, please tell us if you are an On-Site Office Team Member, On-Site Service Team Member or a Regional/Executive/Corporate Level Staff Member. At the show, you will receive a card (based on Staff Member category). This card will need to be stamped by each of the 2018 Strategic and Premier Business Partners. Their company name and booth numbers will be provided on the card. Once completed, submit your card to the TAA Special Events Booth (Booth 102). Each card must be completed in full to be considered for the drawing. The drawings will be held at 8:25pm in the Front Lobby. Open to TAA Owner/Operator Members only. Must be present to win.

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government affairs Regional News The Greater Raleigh Convention and Visitors Bureau would like to know what you think makes Raleigh and Wake County an exciting and fun place for visitors. Use this link to take a quick survey to give GRCVB your opinions. They will use this information to create their destination strategic plan for Raleigh/Wake County. The North Carolina Turnpike Authority has updated the schedule for the Complete 540 Project and set public meeting dates to share information about the project and solicit public comment. The Complete 540 Project will extend the Triangle Expressway

from the N.C. 55 Bypass in Apex to U.S. 64/U.S. 264 (I-495) in Knightdale, completing the 540 Outer Loop around the greater Raleigh area. “We worked hard to accelerate this schedule and with the recent release of the Final Environmental Impact Statement, we are confident in getting this under construction more quickly,” said NCTA executive director Beau Memory. “With the latest schedule, we now anticipate extending the Triangle Expressway to I-40 about a year and a half sooner.” Visit their website for the most up to date information on the project: projects/complete540

Cary News Hundreds of people in western Cary are pushing back against plans for a 2,000-seat charter school, citing concerns about traffic and arguing that the area already has plenty of public schools. Cardinal Charter Academy West Campus wants to open in 2019 on Yates Store Road near the border of Wake and Chatham counties. An online petition opposing the school has more than 500 signatures, and neighbors are pleading with Cary leaders to intervene. The undeveloped lot on the west side of Yates Store Road, directly across from Weldon Ridge Boulevard and roughly 2 miles west of Green Level Church Road, was marked for school use in Cary’s 2004 development plan. This is before the Town Council because the school is proposing to swap some of the school’s land for some adjacent residentially-zoned land. Town Council voted unanimously for rezoning approximately 19 acres off White Oak Church Road. The 19 acres is split into two different sections, with a maximum of 60 multi-family homes in the top section and a maximum of 30 townhomes in the bottom, rectangular section.

Improvements to the Cary Parkway and High House Road intersection, which previously had to be canceled due to a lack of bids, will now move forward, with utilities relocated and mapped, and town staff has described it as ‘a better time of the year for construction’. These improvements would add a right-turn lane to each part of the intersection and a left-turn lane to three parts of the intersection, as well as a variety of aesthetic updates. The project would cost $2.73 million. Town Council approved the bid unanimously. Town Council unanimously approved the rezoning of a 0.19 acre parcel in Downtown Cary for five townhomes. The case was more about the long term goal for the redevelopment of Downtown in accordance with the Cary Community Plan rather than five townhomes. Many residents did not feel that the transitions were appropriate for the use against their existing older single story homes.

Chapel Hill News Town leaders and NCDOT officials are discussing one of the town’s biggest projects: redesigning U.S. Highway 15-501. The four-lane, highly-traveled road serves as a gateway into town. Town Manager Roger Stancil emphasizes officials are only brainstorming ideas and are years away from breaking any ground.

The need comes as the area grows. A Wegman’s grocery store, a new UNC Healthcare office park, and the Durham-Orange Light Rail are just some of the projects along this route that are in the works.

Morrisville News The Morrisville Parkway Extension and Interchange project hit an important milestone by receiving bids that are both in line with the engineer’s estimate and within budget. This is particularly good news since Morrisville Parkway is one of the area’s biggest transportation investments, with significance to the town and the region. It is also particularly good news as we may have turned the corner on

the recent trend of escalating costs on bids. Morrisville Parkway will provide the Town with another interchange on NC-540. Cary has been the lead agency through the right-of-way and utility relocation phases. As the project moves into the construction phase, NCDOT will be taking the lead. NCDOT anticipates the project being open to traffic in time for Christmas of 2019.

Raleigh News Beginning March 1, 2018, all infill construction projects will require a survey performed by a professional land surveyor licensed in the state of North Carolina. For more information, please visit: Funds available for Developers of Low Income Housing Tax

Credit Projects! City of Raleigh now has funds available for gap financing for LIHTC developers. Please contact Aimee Holtsclaw,, for more information or to receive the Request for Proposals.

the ApartMentor | March/April 2018 19

education classes

Please visit TAA’s website for full details about each class and to register online for courses and seminars: All classes are held in the TAA/Response Team 1 Education Center unless otherwise noted. Registration deadlines are one week prior to course date unless otherwise noted.

Certified Pool/Spa Operator (CPO) March 23 – 24 April 20 – 21 May 18 – 19 September 14 – 15

Instructor: Andy Meador, CAMT, Director of Capital Projects with McDowell Properties Please note! All CPO courses will be held on a Friday and Saturday. All those seeking CPO re-certifications must attend both days.

8:30am – 5:00pm $265 Members Re-Take Exam Fee: $165 Members

Fair Housing: Pot, Pitbulls, Parking, and Other Fair Housing Pitfalls! April 10 9:00am – 1:00pm $89 Members Three and a half (3.5) Continuing Education Credits (CECs) Instructor: Anne Sadovsky, CAPS, CAM, former VP of Marketing and Education for Lincoln Property Company, a Certified Speaker designation from the National Speakers Association, and is an acknowledged

Professional Fair Housing Trainer by the Texas Workforce Commission. Are you frustrated by trying to keep up with what is happening with Fair Housing? This seminar offers an overview of the protected classes, covers all the latest fair housing rulings and will answer your questions about topics including: pot, smoking cigarettes, assistance animals, reserved parking spots, criminals, and so much more!

AANC Lease Review April 26 9:00am – 5:00pm Fee: $99 Member Six (6) Continuing Education Credits (CECs)

This course will cover the AANC Lease and Addendums. This session is for current Blue Moon lease users only.

Instructor: Will Brownlee, Executive Director of AANC, Licensed Attorney in NC & SC

Legal Issues May 10 9:00am – 5:00pm Fee: $99 Members Six (6) Continuing Education Credits (CECs) Instructor: Will Brownlee, Executive Director of AANC, Licensed Attorney in NC & SC

Join us for this informative seminar to learn all the legalities of operating your property within the law in the state of NC. Instructor Will Brownlee will bring you up to speed on the NC landlord-tenant law changes. In addition to learning about the laws, he will guide you through the legal aspects of property management as well as the eviction process and how to avoid pitfalls.

the ApartMentor | March/April 2018 20

Thank You So Much for Your Support! On behalf of the Triangle Apartment Association Education Foundation (TAAEF) Board of Directors, thank you for your generosity and support as a 2018 Gold Partner to the TAAEF Education Scholarship Fund.

GOLD PARTNERS Brownlee Whitlow & Praet, PLLC CORT Furniture Rental

Full House Marketing Loebsack & Brownlee, PLLC

The TAA/TAAEF Education Scholarship Fund was established in 2001 to provide qualifying candidates the opportunity to further their career development. Your investment will help to enhance the skills of apartment industry personnel, resulting in better managed and more confident future decision makers of the apartment industry. Since its inception, 60 scholarships have been awarded. Funds from the Education Scholarship Fund underwrite scholarships for TAA members to enroll in the NAAEI (National Apartment Association Education Institute) Credential Programs such as Certified Apartment Portfolio Supervisor (CAPS), Certified Apartment Manager (CAM), Certified Apartment Supplier (CAS), National Apartment Leasing Professional (NALP) and the Certificate for Apartment Maintenance Technicians (CAMT).


Congratulations go out to the following individuals who are scholarship recipients of the Triangle Apartment Association Education Foundation (TAAEF) Education Scholarship Fund for the NAAEI, TAA 2018 CAM Credential Program.

Becki Hale | The Carolinian GiGi Ghanayem | Windsor at Tryon Village Kristen Norfleet | Beachwood Park Townhomes



Congratulations goes out to the following individual who has earned the Certified Apartment Portfolio Supervisor (CAPS) credential from the National Apartment Association Education Institute (NAAEI).

Nicole Shields | Wimmer Communities


Congratulations go out to the following individuals who have earned the Certificate for Apartment Maintenance Technicians (CAMT) Credential from the National Apartment Association Education Institute (NAAEI).

Ellery Butler | Andover at Crabtree Clyde Ferguson | Park Ridge Estates Pierre Gozan | The Columns at Wakefield Josh Hughes | Patriot’s Pointe Bobby Lender | PRG Real Estate Management, Inc. Emily Lundy | West Haven Apartments Jose Martinez | Cary Pines Apartments

Eric Nelson | 10 Federal Management, LLC Ryan Perry | Sojourn Lake Boone John Pombo | Bryan Woods Apartments Rodney Thomas | Creekside at Crabtree Dexter Tillett | Drucker + Falk Dawud Najee-Ullah | Legacy at Meridian Apartments Sheridan Whitaker | KPM Carolinas Property Management, LLC

the ApartMentor | March/April 2018 21

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in ve ste d

ted i v • involved • in

2018 Membership Drive You've iNVESTED resources in becoming a TAA member. Get

iNVOLVED to reap your membership

benefits! Next, refer new companies and get iNVITED! Submit your referral today and get invited to win prizes at May's After Work Networking Event! For more information, contact Candace Patrick at the ApartMentor | March/April 2018 23

Save the Date Casino Night: June 28

Carolina Ale House Downtown Raleigh March 13


When a Resident Moves-Out


To Coordinate All of Them

To Get A New Resident In

LET US HELP YOU GET THERE | 919.726.7717 the ApartMentor | March/April 2018 24

On January 25, 2018, TAA’s Public Relations & Community Outreach Committee attended the DAV RecruitMilitary Raleigh Job Fair. The PR Committee attended the event promoting the Rental Housing Industry as a whole and TAA’s new Online Career Center. They registered 58 new Job Seekers on the spot for Job Alerts on the new site! The response from the Job Seekers was overwhelming positive. We now have a total of 399 Job Seekers registered on our Career Center. Looking for the perfect candidate for your open position? Check out our new Career Center, post your open positions, and hire qualified talent TODAY!

the ApartMentor | March/April 2018 25

the ApartMentor | March/April 2018 26

Life Advice: 7 Successful Tips From 7 Successful People Rob Boggs | With regards to both professional and personal growth, get out there and network! Go to TAA’s After Work Networking and go to the Trade Show. These are places where you can find long lasting friendships and peers. These are the people that will help you grow; with opportunities, with education, and with advice. Join a committee with TAA, regardless of your passion, there is a committee that can fit for you! Get involved, meet people, and build your network! Berry Craven | The best advice I have received (and would give) is to take advantage of any and all educational opportunities. No matter if it is intercompany training, AANC’s Conferences, or any of the fine educational classes and NAAEI credential programs that TAA offers, continuing your education will better your knowledge of the industry and get you networking opportunities with other professionals in the industry.

Katy Boone | Find a mentor! A mentor will not come to you, you must find someone and be proactive about picking their brain. This advice was given to me and it was difficult to be bold as an introvert, but I asked my mentor if she would have lunch with me every couple of months so I could talk to her about my challenges and seek her feedback and suggestions. Who do you know in your professional life that you can ask to lunch? Now, do it! I read an article recently about the habits of six-figure earners and this quote was especially worth remembering: “Embrace change, and in the face of it, boldly and aggressively obtain new skills, invest in yourself and be the first to share new ideas and positive thoughts.” – Unknown Robyn Gastol | Worrying about things isn’t going to change anything – it just makes you worry. Give it your all and that’s all you can control.

PRO Tips Elizabeth Godwin Riley | Always do what you say you’re going to do. Never make a commitment unless you’re able to keep it!

Becki Hale | Practice the Golden Rule – “Do unto others as you would have them do unto you.” Our industry as not as big as you might think. Always be respectful of other people, whether your competitor or not. You never know when your paths may cross again. Paula Kotarakos | “You can’t expect what you don’t inspect!” – Carol Yates (CAPREIT)

Have an idea for an upcoming article of Pro Tips? Contact Meg Palumbo at

A CLEAN COMMUNITY, IS A HAPPY COMMUNITY! Stock up on all of your Spring Cleaning supplies at MSH


Call 866-630-6747 • Español 888-281-0255 • Fax 866-631-6747 • the ApartMentor | March/April 2018 27

New Members MANAGEMENT COMPANIES Atlantic Pacific Management

1349 West Peachtree Street NE Suite 1430 Atlanta, GA 30309 Contact: Lisa Kaste Email: Telephone: 404-698-4634

GMH Capital Partners Asset Services, LP

The Apartments of Westgrove

Two Talents Properties

The Flats at Arrowhead


4929 Faber Drive Raleigh, NC 27606 Contact: Zandra Alexander Email: Telephone: 919-851-1818 Units: 97

10 Campus Blvd Newton Square, PA 19073 Contact: Rand Ginsburg Email: Telephone: 610-355-8195

1010 Flats Avenue Mebane, NC 27302 Contact: Jennifer Foust Email: Telephone: 336-567-5857 Units: 162


Woodfield Weston Corners

Berkshire Manor & Berkshire Manor West

112 NC 54 Hwy Carrboro, NC 27410 Contact: Terri Vryenhoek Email: Telephone: 919-929-8394 Units: 296

Crossroads North Hills

120 Ridgewood Drive Raleigh, NC 27609 Email: Telephone: 919-848-3511 Units: 228

Grant Avenue Apartments

2327 ½ Grant Avenue Raleigh, NC 27608 Contact: Ashley Taylor Email: Telephone: 919-828-0560 Units: 123

Greenfield Place Apartments

150 Formosa Drive Chapel Hill, NC 27517 Contact: Chauncey Eaton Email: Telephone: 919-240-7337 Units: 80

Sojourn Glenwood Place

3710 Exchange Glenwood Place Suite 1000 Raleigh, NC 27612 Contact: Chris Garrard Email: Telephone: 919-791-3600 Units: 296

6000 Elevate Circle Cary, NC 27513 Contact: Kelli Lea Email: Telephone: 919-592-3182 Units: 310

INDEPENDENT RENTAL OWNERS Left and Right Ventures, LLC 7201 Laketree Drive Raleigh, NC 27615 Contact: Ryan McCrea Email: Telephone: 561-847-5008 Units: 1

M Street Properties, LLC

114 W Main Street Suite 102 Clayton, NC 27520 Contact: Cheri Kleber Email: Telephone: 919-827-1089 Units: 40

REfolio Properties, Inc.

901 Kildaire Farm Rd Suite A2 Cary, NC 27511 Contact: Angel Leung Email: Telephone: 919-656-2249 Units: 175

Sunflower Property Solutions, LLC

9105 Sulkirk Drive Raleigh, NC 27617 Contact: Roshni Patel Email: Roshni@sunflowerpropertysolutions. com Telephone: 919-335-5757 Units: 2

PO Box 3161 Durham, NC 27715 Contact: Dennis Lee Email: Telephone: 984-329-2027 Units: 2

Carolina Air Conditioning, Inc. 461 S. New Hope Rd Raleigh, NC 27610 Contact: Nicole Yowell Email: Telephone: 919-407-9021 HVAC Contractors

Liberty Rent Guarantee

246 Woods Edge Court Marietta, GA 30068 Contact: Sharp Gillespy Email: Telephone: 678-697-8245 Lease Guaranty

Makson Fire Protection

434 Calhoun Street Salisbury, NC 28144 Contact: Jon Rhyne Email: Telephone: 704-636-5505 x142 Electric Contractors, Fire & Safety Equipment Supplies, General Contractors, HVAC Contractors, Plumbing Contractors

ONLINE Rental Exchange

PO Box 1489 Winterville, NC 28590 Contact: Amanda Grice Email: Telephone: 252-754-3292 Collections, Resident & Employment Screening

19925 Jetton Road, Suite 102 Cornelius, NC 28031 Contact: Lee Teague Email: Telephone: 864-641-7387 Pet Management

Pioneering Technology Corporation 2521 Grouse Trail Apex, NC 27502 Contact: Scott Strack Email: Fire & Safety Equipment Supplies

the ApartMentor | March/April 2018 28

Ponce D. Moody Funding, LLC

Veritas Capital, LLC

Stylus SE

Financial/Brokerage Services

Financial/Brokerage Services

The Fire House Casual Living Store

HPN Select

Audio/Visual Installation, Consultation Services, DJ’s, Photography & Video, Resident Retention & Events

3737 Glenwood Avenue Suite 100 Raleigh, NC 27612 Contact: Ponce Moody Email: Telephone: 919-573-6053

6620 West WT Harris Boulevard Charlotte, NC 28269 Contact: Joseph Payne Email: Telephone: 704-598-8787

PO Box 1506 Garner, NC 27529 Contact: Michael Mosher Email: Telephone: 919-341-6700

220 Carolina Town Lane Holly Springs, NC 27540 Contact: Jason Huggins Email: Telephone: 919-346-4669

510 Glenwood Avenue Raleigh, NC 27603 Contact: Alex Andrason Email: Telephone: 919-455-1577

Trible’s, Inc.

16200 Queens Court Upper Marlboro, MD 20774 Contact: Jim Packer Email: Telephone: 269-277-1500

Furniture: Exterior/Pool/Patio, Furniture: Interior

Financial/Brokerage Services

The Mold Solutions Group

PO Box 691026 Charlotte, NC 28227 Contact: Kimberly Fava Email: Telephone: 888-283-6303

2800 Winningham Rd Chapel Hill, NC 27516 Contact: Richard Lisowsky Email: Telephone: 919-918-7677 Mold Remediation Contractors

T.R. Vernal Paving, Inc.

6221 Mount Herman Rd Raleigh, NC 27617 Contact: Kevin Sisk Email: Telephone: 919-782-6515 Parking Lot Contractors

Night Owl Electric

Electrical Contractor

Premium Valet Trash & Services LLC PO Box 687 Knightdale, NC 27545 Contact: Dominic Johnson Email: Telephone: 984-212-5605

Apartment Cleaning Services, Pet Waste Services & Supplies, Trash or Recycling: Bulk Removal, Trash or Recycling: Doorstep Collection

Appliance, General Supplies, Plumbing Supplies, Renovation Supplies


212 Lord Berkley Road Raleigh, NC 27610 Contact: Ash Bell Email: Telephone: 919-780-7799 Moving & Storage


On the Move Capital Creek Apartments, now owned and managed by Waypoint Management Services, would like to welcome and congratulate Kathy Woodard as their new Property Manager. would like to congratulate Jesse Jenkins on being promoted to General Sales Manager in the Triangle and Fayetteville markets. Loebsack & Brownlee, PLLC, The Eviction Team, would like to congratulate Stephanie Richmond on being elevated to Partner and Shanae Auguste on being elevated to Managing Attorney in their Raleigh office. Valet Living, LLC would like to welcome and congratulate Cindy Nitschke as their new Regional Sales Executive.

Have you had recent changes at your property or company? Keep us in the loop!

• • • • • •

Promotions or New Hires New Billing Contact & Information Management Company Change Company Name Change New Email Address Physical Address Change

If any of the above examples have occurred at your property or company, contact us for an Update Form so we can best serve you. For update forms and inquiries, email

the ApartMentor | March/April 2018 29










Inside the Multifamily Mind 8:30am – 11:00am

TAA 101 9:00am – 10:30am

CAM 9:00am – 5:00pm

Independent Rental Owner Lunch Meeting 11:30am – 1:30pm

Service Strategies for Maintenance Technicians 9:00am – 4:30pm HVACR Training Facility Garner, NC

After Work Networking 6:00pm-8:30pm Carolina Ale House Downtown Raleigh




Certified Pool/Spa Operator (CPO) 8:30am – 5:00pm

Executive/Board of Directors Meeting 8:30am – 11:00am TAA Large Conference Room



Fair Housing 9:00am – 1:00pm




Executive/Board of Directors Meeting 8:30am – 11:00am TAA Large Conference Room

Advertiser’s Index

Independent Rental Owner Dinner Meeting 6:00pm – 8:00pm


CFC 9:00am – 4:30pm

CAM 9:00am – 5:00pm

CAM & CAS 9:00am – 5:00pm

TAA Office Closed: Good Friday


Trade Show 5:00pm – 8:30pm


AANC Lease Review 9:00am – 5:00pm



Certified Pool/Spa Operator (CPO) 8:30am – 5:00pm

All classes are in the TAA/ Response Team 1 Education Center unless otherwise noted. Please visit the TAA Website at for a complete list of Courses, Events & Committee Meeting dates and times.


Apartment Association of North Carolina ........................ 5

Maintenance Supply Headquarters ................................ 27

Brownlee Whitlow & Praet, PLLC ................................... 31

PowerMaster Electric, Inc. .............................................. 13

Carolina Pool Renovations................................................. 8

Redi Carpet ..................................................................... 10

Full House Marketing........................................................ 9

Rent Ready...................................................................... 24

Kindberg Contract Services Inc. ..................................... 22

Rite Rug Flooring Company............................................ 26

Loebsack & Brownlee, PLLC ............................................. 2

Tidal Electrical Services, Inc. ........................................... 32

Advertising space available! Contact Meg Palumbo for availability and pricing at or 919.782.1165 ext 1. the ApartMentor | March/April 2018 30

Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We provide full-service legal and business solutions to managers and owners of rental property and communities in North and South Carolina. Our Firm sets itself apart by providing not only critical legal analysis, but also offering our clients the real-world implications leading to the most meaningful and economically efficient solutions. With offices in Raleigh, Charlotte, and Charleston we assist our clients in all aspects of landlord-tenant law including: PURCHASE AND SALE OF PROPERTY INCLUDING CONTRACT NEGOTIATION AND SEC COMPLIANCE LEASE AND LEASE ADDENDUM PREPARATION AND NEGOTIATION POLICY REVIEW & COMPLIANCE ASSISTANCE DEFENSE OF PROPERTY RELATED CLAIMS COLLECTIONS EVICTION APPEALS FAIR HOUSING COMPLIANCE & DEFENSE MUNICIPAL CODE VIOLATION REPRESENTATION __________________________________________________________________________________ Please contact us at:

Brownlee Whitlow & Praet, PLLC 4020 WestChase Blvd. | Suite 530 | Raleigh | North Carolina | TEL: (919) 863-4305 6135 Park South Drive | Suite 510 | Charlotte | North Carolina | TEL: (704) 247-4998 3255 Landmark Drive | Suite 301 | North Charleston | South Carolina | TEL: (843) 628-7120

WWW.BWPF-LAW.COM E-mail: NPRAET@BWPF-LAW.COM OR TWHITLOW@BWPF-LAW.COM This is an advertisement for legal services

the ApartMentor | March/April 2018 31

7920 ACC Blvd, Suite 220 Raleigh, NC 27617

the ApartMentor March/April 2018 Issue  
the ApartMentor March/April 2018 Issue