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2018… New Year, New You! Boost your career this year by earning your NAAEI Credential with TAA

July 18 – 21

Begins February 7 Begins October 11

Begins February 7

the ApartMentor | January/February 2018 2

Triangle Apartment Association 7920 ACC Blvd., Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX TAA Office Hours Monday through Friday 8:30am-5:00pm TAA Mission Statement The leading resource committed to the advancement of the rental housing industry through advocacy, engagement, and innovation.


CONTENTS 4 President’s Pen

18 Upcoming Education

8 Legal Issues


13 January Dinner Meeting

30 Calendar of Events

New Members

OFFICERS President

Vice President


Claire Michael

April Vasta

Kelli Lea


Immediate Past President

Rita Zepeda

Andy Meador


Affiliated with:

CAM Fairfield Residential, LLC

CAPS, CAM Blue Ridge Companies, Inc.

CAM Greystar

CPM, CAPS, CAM PRG Real Estate Management, Inc.

CAMT McDowell Properties, LLC

DIRECTORS TAA STAFF MEMBERS Josie H. Eatmon, Executive Director

Rob Boggs

TriBridge Residential, LLC

Berry Craven

Ginkgo Residential, LLC

Steve Hayworth

Kristi Henderson

Drucker + Falk

Craig Nardi

Redi Carpet, Inc.

CPM Palms Associates, LLC

Judy Wade

Chris Williams

Suzanne Pratt, Director of Professional Development Vicki Franciosi, Meetings & Events Director Cindy Nitschke Susan Williams, Finance Director Candace Patrick, Membership & Marketing Manager Meg Palumbo, Communications Manager


Jessica Patterson Rebecca Rosario-Bueno Greystar

CAPS, CAM TradeMark Residential Properties, Inc.

RentPath, LLC

Norm Praet

General Counsel Brownlee Whitlow & Praet, PLLC


Paula Kotarakos Derek Tarrant Kathy Woodard

Dan Pauley, Accounting Associate

Government Affairs:

Madeline Gale, Government Affairs Intern


Katy Boone Craig Nardi

Michel Charbonnier Tim Masters


Robyn Gastol Elizabeth Godwin-Riley This issue of the ApartMentor is designed and published by Moonstone Studio, LLC, proud member of the Triangle Apartment Association.

CAM, NALP, NAAEI Full House Marketing

PR & Community Outreach: Bret Smith Akeshia Thomas

Products & Services: Chad Anderson

Special Events: Becki Hale Cindy Nitschke


Rob Boggs Josh Scholl

Total Members: 1,064 Total Units: 131,658 Apartment Communities: 570 Associate Members: 261 Owner/Operators: 164 IRO: 69

TAA Snapshot as of 12/11/20 17 the ApartMentor | January/February 2018 3

President’s Pen Happy New Year! I am honored to have the opportunity to serve as your 2018 little out of my comfort zone, but the classes I had taken at TAA Triangle Apartment Association President. Thank you to the 34 had given me the equipment and knowledge to execute this with past Presidents; your leadership has created a vibrant association poise. Again, I was struck with the thought that I had set out to say that remains unparalleled in achievements and milestones. And thank you to TAA, but found I was also benefitting by making new like my predecessors, I strive to earnestly represent the invaluable network connections and increasing my confidence. qualities of the TAA, and will continue our journey towards shared In 2014, I applied to the Board of Directors, and after an goals and ambitions. extensive interview, was thrilled to be asked to serve. The initial I began my journey with Triangle Apartment Association in 2004 meeting made quite an impression on me, the collaboration when I attended my first leasing class. New to the industry, I was around the table was upbeat and constructive; managers, regioneager to learn more and saw that the TAA offered a variety of classes als, vendors and VPs from a variety of companies were putting to assist in my personal growth. The leasing seminar ignited a spark, aside their personal and company opinions to make progressive and I was soon signing up for any class that I possibly could! decisions for the TAA. After two years on the Board I applied for In 2007 I was promoted to Property Manager at a community the Treasurer position and will never forget that call from Bob in Carrboro. My Regional at the time recommended I obtain a Metzger letting me know I had been selected. That phone call designation if I was serious led me to my first Executive about pursuing a career in the Committee meeting in 2016, If you are new to the Triangle Apartment Association you may be multifamily industry. He said graduating from the NAA asking, what is the TAA? In a recent Board of Directors Strategic the NAAEI National DesignaLeadership Lyceum, and now tion, Certified Apartment sit here writing my first PresiPlanning Retreat, the Board asked that very question. As a result, Manager (CAM) would help dents Pen! None of this could the Board revised the Associations Mission Statement and I am my development. I explored have been accomplished excited to introduce it to our Membership! this option, and decided it was without my early involvement exactly what I was looking for in the TAA. “The leading resource committed to the advancement to help understand the finan Now that I have of the rental housing industry through advocacy, cial components of managing shared my journey to this engagement and innovation.” a property. At the time, I was moment, I start my term as not able to cover the expense, the TAA’s 35th President with and was at loss on how to take one question in mind, how the course. A coworker shared that the Association would cover can I help you have an enriching and exceptional experience in expenses for certifications through their Education Foundation (TA- 2018? One method that is tried and true is simple encouragement AEF). I applied for a scholarship, and was extremely fortunate to be to get involved. Attend meetings, After Work Networking events, awarded it! I could not believe that I was a part of an Association whatever your professional and personal goals, the TAA can help that would offer something like this to me, and I began the course you meet them. Do you want to develop your leadership skills? with a sense of purpose. Increase your network of industry friends? Overcome a fear, maybe Fast forward a few years and I was a multisite manager overof public speaking (one of mine)? Or, would you like to improve seeing 800 units. Although I was besieged with resident issues (as your knowledge of the apartment industry in general? Whatever we all are!), I recall sitting at my desk and thinking “I would not your goals, I encourage you to continue to be involved in the TAA have this opportunity had it not been for the CAM class.” It was and to embolden co-workers, employees, and employers to help at this moment that I felt it was time I reciprocated and give back grow this wonderful institution. to an Association that had been so pivotal in my own growth and I am grateful to be given this opportunity, and will work steaddevelopment. fastly and purposefully in the hope that others like yourself will be I renewed my commitment to become more involved and inspired to create a community of volunteers and members that at the recommendation of a dear friend and colleague (Tamara cannot live without the Triangle Apartment Association. Hayes), I propelled myself into Government Affairs, which at the time I knew nothing about. For the first few meetings I sat in silence, listening to the volunteers around the table offering feedback on the impact of noise fine ordinance and utility rate inCAM creases in their market. A few weeks later I had familiarized myself with US government language and codes and realized that I too had something to contribute. Before I knew it, I was raising issues TAA President and concerns for my communities and attending PAC fundraising Fairfield Residential, LLC events to help raise money. Then I found myself walking the halls of NC Congress to meet with our elected officials to promote our industry’s needs and concerns. Being from the UK this was all a

Claire Michael,

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May 21 - 23, 2018 Raleigh Convention Center

North Carolina’s Rental Housing Industry Not-To-Miss Event Of The Year! •

Opportunity to earn up to 9 CEC’s

Powerhouse of education on Tuesday with two National Keynote Speakers

Tuesday Special Guest, NC Attorney General, Josh Stein

Tuesday Evening’s Official AANC After Party

Conference-Level Sponsors Register Online Be A Sponsor & See What Sponsorship Opportunities Remain View The Full Conference Schedule & Speaker Line-Up

the ApartMentor | January/February 2018 5

Meet Your 2018 Board of Directors

Officers Claire Michael, CAM, is a Regional Vice President with Fairfield Residential for the Southeast, overseeing communities throughout North Carolina, Georgia and Florida. She has worked in the apartment industry for 14 years, and earned her NAAEI President Certified Apartment Manager (CAM) credential in 2008. In 2015 Claire was the recipient of the Property Management Executive of the Year award at TAA’s TOPS Awards, and in 2017 she graduated from the NAA Leadership Lyceum course. Claire has been active in the TAA for many years, serving on the Public Relations & Community Outreach Committee, Government Affairs Committee, PAC Sub-committee, and Finance Committee. She has served on the Board of Directors for the last four years in many roles, including Treasurer and Vice President. In her spare time, Claire enjoys spending time with her family, exercising, going to the beach and anything outdoors. April Vasta, CAPS, CAM, is a Regional Property Manager with Blue Ridge Companies. She has worked in the apartment industry for over 15 years, and has been active with TAA for over 14 years serving as co-chair of events such as the Trade Show and Triangle Achievement Awards. Currently, April Vice President is Vice President on the Board of Directors for the New Lease on Life Program which assists families with affordable housing in the Triangle area, and served on the Nominating Committee. At the state level, April serves on AANC’s Public Relations & Marketing Committee, and at the national level, April serves on NAA’s Apartmentalize (education conference) and Advocate (legislative conference) committees. April loves to spend her free time outside and can most often be found in her “happy place” at Umstead Park with her husband and 2 dogs. Kelli Lea, CAM, is a Senior Community Manager with Greystar and has worked in the apartment industry for 13 years. Active with TAA for the past 11 years, Kelli served a 2-year term as Education Committee Co-Chair and during her tenure on EducaTreasurer tion she helped finalize the Leadership of Excellence Program that begin in 2013. Kelli has also facilitated multiple courses and assisted with trainings. Last year, Kelli earned her Certified Apartment Manager (CAM) credential from NAA. In 2017, Kelli was a member of the TAA Finance Committee and will serve as its chair this year. Rita Zepeda, CPM, CAPS, CAM, is a Regional Director with PRG Real Estate overseeing their portfolio in the Triangle Area. She has been involved in the apartment industry for close to 10 years and in TAA for over 8 years. Rita earned the NAAEI Certified Secretary Apartment Portfolio Supervisor (CAPS) and Certified Apartment Manager (CAM) credentials, and is also a Certified Property Manager through IREM. Rita is an Honor Graduate from UNC-Chapel Hill, and a 2014 graduate of TAA’s Leadership of Excellence Program. She serves as a member of the Government Affairs Committee as well as the Finance Committee. Rita is happily married, has two sons, and a dog. Rita enjoys traveling, hiking, and spending time with family and friends.

Andy Meador, CAMT, is the Vice President-Director of Capital Projects with McDowell Properties, a real estate investment firm based in Plano, Texas. McDowell is a leading multifamily operating company in the United States that acquires and repositions Immediate multifamily investments across the country. Joining their team in 2008, Andy coordinates the activity of Past President McDowell’s Construction Management Team that is responsible for evaluating potential acquisitions and renovating its 21,000 unit investment portfolio. Andy has been affiliated with the apartment industry for 31 years. He is a faculty member of the National Apartment Association Education Institute (NAAEI); a Certified Pool Operator Instructor for the National Swimming Pool Foundation, a proctor for the CFC certification exam, and also instructs portions of the NAAEI CAPS and CAM credential programs. Over the years, Andy has served on the Membership, Education, and Special Events Committees; and served as a Board Member on the Triangle Apartment Association Education Foundation (TAAEF). Andy earned his Certified Apartment Maintenance Technician (CAMT) credential 22 years ago, as part of TAA’s first graduating CAMT class!

Directors Rob Boggs, CAM, is a Community Manager with TriBridge Management and an active member of the TAA community. In his job with TriBridge, he is currently overseeing a new lease-up in the Raleigh market. Rob enjoys working with lease-up and distressed occupancy assets the most as it gives him the opportunity to be hands on with all of his residents. He earned the Certified Apartment Manager (CAM) credential in 2016, as well as completed the TAA Leadership of Excellence Program. Rob has been active with TAA for 8 years and is currently serving as the Co-Chair for TAA’s XCEL Committee, and a member of the Special Events Committee. Rob is an avid Disney enthusiast, and enjoys spending his free time at the most magical place on Earth! Rob likes to live every day in accordance with one of Walt Disney’s philosophy’s of “It’s kind of fun to do the impossible!” Berry Craven, CAMT, is a Regional Service Manager with Ginkgo Residential, covering assets in North Carolina and Virginia. He specializes in acquisitions and renovations for owned and managed assets. Berry has been with his company for 17 years and active in the TAA for 13 of those 17 years. He earned his CAMT in 2013 through a TAA scholarship and completed the Leadership of Excellence Program in 2017. He has served on the Membership Committee for 5 years and was the Co-Chair of this committee in 2016 and 2017. He has helped at many fundraising events and been on task forces for TAA. In his spare time Berry likes to spend time with family and friends and loves to hunt. Steve Hayworth is the Director of Maintenance for Drucker + Falk and is responsible for the oversite of all maintenance, renovation and capital improvement projects for the company’s portfolio of nearly 30,000 units. He has worked in the apartment industry for over 31 years, and holds General, Mechanical, Plumbing, Electrical and Home Inspector licenses for the State of North Carolina. Steve is a CPO Instructor and an EPA, CFC Proctor. He has been an instructor for TAA since 1999 and was elected to a two-year term on the board in 2002. During this time, he also cochaired the Membership Committee. Steve also enjoys spending time with his family, boating and traveling!

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Kristi Henderson is an Account Manager with Redi Carpet and has worked with the apartment industry for the past 9 years in the triangle area. Kristi has been an active member of TAA and the special events committee during this time. She completed a 3-year term as Special Events Co-Chair and also volunteers regularly, has been a part of multiple task force and focus groups, and most recently co-chaired Casino Night. Kristi enjoys DIY household projects, Tar Heel Basketball, live music, and going to the beach regularly with her two teenage boys and family. Craig Nardi, CPM, is a Regional Manager with Palms Associates and has been working in the Triangle since 2006. Craig has worked in Property Management for the past eighteen years in several large markets including Phoenix, Washington D.C. and Maryland. Within the industry, Craig has a background that is well rounded and has experienced Class A, Lease Up, Single Family Management, Mid Rise Buildings, Property Rehab and Renovations along with some commercial management experience. In 2009 Craig earned his Certified Property Manager (CPM) credential through IREM. Craig is serving his third year as Co-Chair of TAA’s Government Affairs Committee. Cindy Nitschke, CAS, is the General Sales Manager with She has been in the apartment industry for over 25 years. Cindy started working onsite while attending Oklahoma State University and worked onsite for 9 years before becoming an Associate Member in 1999. Cindy has served on and chaired numerous committees throughout her career and served on the Board of Directors and as secretary of the Executive Committee in 2001-2002. Cindy was the proud recipient of the TAA “Associate of the Year” award in 2001. Most recently, Cindy has been a member of the Special Events Committee and CoChair of the Trade Show Committee. She currently is also a member of the AANC Supplier’s Council. Cindy has been blissfully married for 24 years and has 2 children and a dog. In her spare time, she loves watching football and spending time with friends, traveling and being a “dance mom” and a “wolfpack mom.” Jessica Patterson is a Community Manager with Greystar Real Estate Partners, and has been a property management professional since 2001 in the Hampton Roads and Greater Richmond, Virginia markets along with the Northeast Ohio market and now the Triangle. Jessica joined the Triangle Apartment Association in 2011 as a member of the Independent Rental Owners Committee, and is currently a member of the Public Relations and Community Outreach Committee. Jessica previously served on the Board of Directors for a family life center in Richmond, Virginia and also co-founded a non-profit career development organization and served on the Executive Board of Directors prior to relocating to North Carolina. Jessica is a member of The Summit Church and enjoys traveling, fitness, attending sporting and live music events and making memories with friends and family in her spare time. Rebecca Rosario-Bueno, CAM, NALP, NAAEI, is a trend-spotting visionary with over 25 years of tried and true on–site and corporate property management experience. She is President of Full House Marketing, Inc. ® North Carolina, a single resource for lease up and marketing services, staffing and talent acquisition, and training and talent development. Rebecca is Co-founder of, a property management policy creation company, and an Apartmentor.© She is the

current AANC Supplier Council Chair, and a NAAEI faculty member. Rebecca is a multiple NAA Education Conference Speaker and a multiple Multifamily Pro Brainstorming Presenter and Facilitator. She is married, with three children and loves to travel and dance salsa; especially when dancing in new places and meeting new faces. Judy Wade, CAPS, CAM, is a Vice President with TradeMark Residential in Raleigh and has worked in the apartment industry for 24 years. Judy has earned the NAAEI Certified Apartment Portfolio Supervisor (CAPS) and Certified Apartment Manager (CAM) credentials. She has volunteered with TAA in numerous capacities throughout her 23 years of service. Most recently Judy has worked as an active member of the Special Events Committee, serves as co-chair of the After Work Network events, and served on TAA’s Nominating Committee. Judy has been married for 26 years, and her hobbies include visiting Pensacola Beach, Florida, gardening, Florida State Football and socializing with people. Chris Williams is a Senior Sales Executive with RentPath, a digital marketing and business solutions company that is dedicated to serving the multifamily industry. With 16 years of experience in the apartment industry and as a member of the TAA, he has served on the PR & Community Outreach Committee for 6 years, recently completing a 3-year term as the committee Co-Chair. During this time, the PR & Community Outreach Committee helped create A New Lease on Life (NLOL), TAA’s transitional housing program designed to help families who have become homeless, get back on their feet. Prior to joining RentPath, he spent 11 years in various on-site roles including Property Manager overseeing both new construction and stabilized assets. He also served as a Sales Trainer for Altman Management working with the Director of Training for Signature Sales Classes as well as providing field training and comprehensive development of marketing plans for challenged assets. Chris is a graduate of North Carolina State University and remains a proud Wolfpack alumnus. When not working, he enjoys time at the beach, jogging, spending time with family and friends, volunteering with charitable organizations, and attending First Presbyterian Church in Durham, NC.

General Counsel Norm Praet is a partner with Brownlee Whitlow & Praet, PLLC in Raleigh and has been affiliated with the apartment industry for 15 years. With TAA, Norm has been an active member of the Government Affairs Committee and the Independent Rental Owners (IRO) Planning Committee. Norm also sits on the Board of Directors for the Apartment Association of North Carolina (AANC), and on the Legislative Committee of the National Apartment Association (NAA). Prior to moving to North Carolina in 2007 Norm was active in the New Jersey Apartment Association and the Metropolitan Real Estate Investors. In his spare time Norm coaches soccer with his son Daniel and is an active Y-Guides tribe member with his daughter Hannah.

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Legal Issues



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By Brownlee Whitlow & Praet, PLLC As it is the start of a new year, we thought, although this topic may seem somewhat basic, that we would begin with an article on this oftenmisunderstood area: late fees and eviction fees. We regularly receive questions from both new and experienced property management professionals, particularly when property management professionals are first beginning to work in North Carolina. The good news is that, unlike many areas of North Carolina residential property management law, we have pretty definite answers to many of the questions that arise with respect to late and eviction fees. If you are the type who likes to read and try to make sense of the Legislature’s work, the statute can be found at NJSA Sec. 42-46. First, things first, when can you charge a late fee? You can charge a late fee when rent is five or more days late. You may wonder why, if your lease states that rent is due on the first of the month, you have to wait four more days before charging a late fee. The short answer is because the legislature says so. The next big question is “how much can I charge?” This answer depends on the circumstances, but generally the answer is “the greater of $15.00 or 5% of the late rent.” The qualifiers for this answer are: 1) rent must be due in monthly installments (if the rent is paid weekly the fee is “the greater of $4.00 or 5% of the monthly rent); 2) if the rent is subsidized, the fee is only calculated using the resident’s share of the rent; and 3) water and sewer fees cannot be included if they are paid to the property owner. Another important point to keep in mind is the late fee can only be calculated one time against any given month’s rent, and unpaid late fee cannot be deducted from a

subsequent month’s rent so as to put that next month’s rent in default. Next, we look at what you can charge if the resident has failed to timely pay rent and you decide to move forward with a summary ejectment (eviction). If the landlord has included provisions concerning fees in the written lease, there are a few different fee options that can be charged depending on when and how the matter is resolved. 1) Complaint-Filing Fee: If the matter is resolved after the Complaint has been filed with the court and served on the resident but prior to a judgment, the property manager/owner may charge a Complaint Filing Fee. This fee may not exceed the greater of $15.00 or 5% of the monthly rent. The landlord may include this fee in the amount required to cure the default. The landlord may also include any court and, to some extent, reasonable attorneys’ fees as allowed by law. 2) Court-Appearance Fee: If a Complaint was filed in Court and served on the resident, and the property owner received a judgment at court, then the property manager/ owner may charge a Court-Appearance Fee. This fee may not exceed 10% of the monthly rent. If the property manager/owner is willing to allow the resident the opportunity to cure the default, they may include this fee in the amount required to cure the default. The landlord may also include any court and reasonable attorneys’ fees as allowed by law. This fee can only be charged INSTEAD OF the Complaint-Filing Fee, and not in addition to it. 3) Second Trial Fee: If the property manager/owner obtains a judgment in Small Claims Court, and the resident appeals, but the property manager/owner won in the ApartMentor | January/February 2018 8

District Court, then the property manager/owner may charge a Second Trial Fee. The Second Trial Fee may not exceed 12% of the monthly rent. If the property manager/owner is willing to allow the resident the opportunity to cure the default, they may include this fee in the amount required to cure the default. The landlord may also include any court and reasonable attorneys’ fees as allowed by law. This fee is instead of the Court-Appearance Fee, and not in addition to it. We want to reiterate that to charge these fees they must be in provided for in your lease. If you allow the resident to continue to reside at the rental home without paying these fees, you may not deduct them from the resident’s subsequent rent payment or declare the failure to the fee as a default under the lease as a basis for a subsequent summary ejectment action. Also, you will notice we underlined “as allowed by law” with respect to the reasonable attorneys’ fees charged to the resident. A discussion of what that actually means is somewhat amorphous and beyond the scope of this article. A final point to be aware of, is that you cannot agree to different fees in excess of those provided for above in your lease, and that the Courts have found those who charged in excess of the fees above to have committed an Unfair and Deceptive Trade Practice, which provide for treble (triple) damages and possibly paying the resident’s attorney’s fees. That being said, often the law is a little grey regarding property management in North Carolina, so at least we have some bright lines here, and that is hopefully a good thing, maybe. This article is not meant to be legal advice and should not be relied on as such.


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Get Organized: 10 Tips from 10 Really Organized People Rob Boggs | Break away from your computer! Our offices and jobs all have those crazy and overloaded days. Take the break, get with your team and do a 30 second dance party or walk around the building! Just that short time can help you and your team feel better about tackling that next objective together. Michel Charbonnier | One thing I do to manage my time and not forget important things is to manage a task list by assigning an importance number from 1 to 5 and also a due date for each task. I always start by doing tasks ranked #1 and also complete any tasks that are due today. That way I do all the tasks in order of importance and I also never forget things that have a strict deadline. Julie Chu Zhang | Develop your system, whether you work better with a digital or paper format or a combination of both. Spending time to organize upfront will save you countless hours later on when you are searching for something. I also recommend prioritizing tasks and tackling your hardest ones first, that way, you feel a great sense of accomplishment. Berry Craven | Use all technology available to help stay organized. From outlook reminders, mass emails, and being able to sync your phone with your company’s software and apps—most of what we need to do can now be done from your smart phone. There are pool apps, HVAC apps, and many more that help us stay organized and efficient.

Another suggestion is to start with the hard stuff. Most people put off the hardest things they must do for last. This causes extra undue stress that could be avoided if they would just get the hard items knocked out first. That removes the stress and allows you to focus, which increases efficiency, and the more efficient you are the more organized you will be. Elizabeth Godwin-Riley | Keep your planner (digital or paper) with you at all times! I’m able to schedule appointments and times for follow up without ever worrying that I’ll be double booked or run short on time. It allows me to stay focused and make the best use of my days. Taking just a few extra minutes to set reminders and block off time really saves me time overall! Kristi Henderson | Use your outlook calendar to make daily “to do” list. Most can access their calendar from their phone, and it’s always with us, unlike paper and pen. As you complete the task you can delete it or if time does not allow, you can slide it over to the next day. This keeps your desk, computer, and car free of sticky notes and your mind more at ease about the possibility of forgetting things. Andy Meador | Retire that dinosaur notepad and download a note application on your phone to keep all your important notes and task list. My favorite is Evernote. I use if for all my tasks! Evernote syncs to all your iOS devices and Windows! You can even share notes with other Evernote users. Perfect for work or even a grocery list! the ApartMentor | January/February 2018 11

PRO Tips

Jessica Patterson | Once a month, declutter and purge your workspace (electronic and physical). Go through your email, tote bag/briefcase, desk top and drawers, computer files, and reorganize or get rid of anything you don’t need. Keeping your work space decluttered will help you staff efficient and know where everything is! Bret Smith | One tip that I can give on staying organized is keeping a clean inbox in my Outlook email. I have subfolders within sub-folders within folders, and once I am done and complete with the email, I will move it to the folder it calls home for eternity. My inbox is never filled with hundreds of emails and if the email is still in the inbox, I still need to work on it. This also makes life easy when searching for emails that you need to go back and reference. Chris Williams | Learn how to use the calendar on your mobile phone and make sure it syncs to all of your devices: iPad, laptop, etc. Set multiple alerts depending on the type of event it is and make sure to set a reminder to start preparing for the event. Depending on the amount of prep work required for the event, you may want to set a separate calendar event. Make sure you are thorough and doing things right the first time so that you won’t have to fix them and/or re-do them—this alone will save you from a lot of wasted time! Do have an idea or suggestion for a future “PRO Tips” article? Contact Meg Palumbo at

November Membership Dinner Meeting

On November 9, over 150 members and guests came together at the Embassy Suites by Hilton Raleigh Durham Research Triangle for a Membership Dinner Meeting. A Networking Hour provided an opportunity for those in attendance to connect before settling in for dinner and the program. TAA President Andy Meador welcomed everyone and provided general remarks before sharing a number of 2017 fundraising efforts for TAA’s New Lease on Life program. Andy explained that the Triangle Apartment Association Education Foundation donated $5,000 of the proceeds from the Take 5 Breakfast Business Exchange. TAA’s PR & Community Outreach Committee presented a check for $4,088.50 from their Collection Drive themed “Donations Never Take Vacations.” And, Brownlee Whitlow & Praet, PLLC, also presented a check, for their pledge match of $2,500 from the Collection Drive. Board members from the New Lease on Life program were welcomed to the stage to accept the very generous donations. The evening’s Featured Speaker, Mindy McCorkle, Enhancement Talent Development, was welcomed to the stage by Robyn Gastol, Trane Company. Mindy spoke on the topic of “Six Steps to Transform the Way You Think – Same Old Stuff, New Approach.” A very special thank you to Mindy for joining us and sharing this very important message.

Speaker Mindy McCorkle with TAA’s 2017 President Andy Meador

Thank you to Trane Company for serving as a 2017 Silver Visionary Partner and the exclusive event sponsor!

TAA’s Volunteer Appreciation Reception Before the November Membership Dinner Meeting, a Volunteer Appreciation Reception was held to recognize TAA’s active volunteers. There were over 150 invitations to this private event, based on the criteria of attending two or more volunteer committee meetings throughout 2017. Each invitee was awarded a Certification of Appreciation. Additionally, pins were awarded to volunteers who went above and beyond in 2017! For a complete list of awardees, visit our website at Keep your eyes open for the criteria to be released for 2018’s volunteer appreciation awards! the ApartMentor | January/February 2018 12

Multifamily Leadership has announced the 2018 “Best Places to Work Multifamily.” Congratulations to the following TAA Members who were awarded a ranking! CWS Apartment Homes, LLC | Second Place

Drucker + Falk | Twelfth Place

Apartment Dynamics, LLC | Third Place

Carroll Management Group, LLC | Fourteenth Place

Carter-Haston | Fifth Place

Blue Ridge Companies, Inc. | Seventeenth Place

Matrix Residential, LLC | Seventh Place

RealSource Management, LLC | Twentieth Place

Fogelman Properties | Eighth Place See the full list of rankings on Multifamily Leadership’s website here:

TAA’s January Membership Dinner Meeting & Board of Directors Installation

Register Now!

Thursday, January 18, 2018 5:30pm - 6:30pm Registration & Networking 6:30pm - 8:45pm Dinner & Meeting Cost: $79 Members* | $89 Guests *$75 price for Members registering 3 or more attendees at a time

Sponsored exclusively by TAA’s 2018 Business Partners Embassy Suites | Cary, NC Keynote Topic: Be the Change

Major MJ Hegar In this keynote, through harrowing war Included with your registration is Major MJ Hegar’s best-selling stories and powerful lessons on social change book Shoot Like a Girl. with practical advice on leadership, diversity, teamwork and motivation, Major MJ Hegar reveals how to be a catalyst for change on a large scale, be it in your career, at home, or on a national or global level. When someone tells you that something cannot be done, she says, the only way to prove them wrong is to do what they believe to be impossible.

About the Speaker, Major MJ Hegar Major MJ Hegar is a hero twice over—a Purple Heartdecorated pilot, and the soldier who challenged a discriminatory military policy, winning women the right to

serve on the front lines for the first time in history. Named one of Foreign Policy’s 100 most influential women, and best-selling author of Shoot Like a Girl, a soon-to-be major motion picture, Hegar’s exceptional grit shows that fighting for what you believe in—in enemy territory and beyond—is always worthwhile. Her heroic actions in Afghanistan, including when she was shot down on a Medevac mission, were pivotal in rescuing her crew and patients, and she became the second woman in history to earn a Distinguished Flying Cross with Valor Device.

Board of Directors Installation Also, a highlight of the evening will be the installation of Claire Michael, Regional Vice President, Fairfield Residential, LLC, as the 2018 President, along with the 2018 Officers and Directors.

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Claire Michael

the ApartMentor | January/February 2018 14

TAA New Construction Bus Tour Highlights Raleigh On November 30, TAA held its fall Bus Tour highlighting new construction in and around the inner beltline of Raleigh. Attendees gathered at Hyatt House North Hills to network and to hear the afternoon’s itinerary. After boarding two buses, the 100 attendees heard information from the moderators about the Raleigh market, including new product trends, demographic and employment statistics, factors driving new development, apartment sales transactions and recent top trades. While on tour, there were stops at four communities, which provided an opportunity for each to showcase their unique product. Trivia questions about Raleigh and prizes kept the drive time lively! After the final tour, attendees enjoyed a buffet and more networking at Chuy’s Mexican Restaurant. Special thanks to the Event Partners, Bus Tour Moderators, Host Communities and attendees.

Gold Visionary Event Partners

Bus Moderators

(Bus, Trivia Prizes and Reception) Full House Marketing Onofrio Construction, Inc. Real Floors, Inc. Valet Living, LLC

Craig Cadwallader – Avison Young Jeff Glenn – HFF, LP Check out our FaceBook page for more photos from the tour.

Host Communities

Creekside at Crabtree, Martin Fein Interests, Ltd.

Sojourn Lake Boone, Grubb Ventures Services, LLC

Park Central North Hills, Kane Residential

The Carolinian on Glenwood, Grubb Ventures Services, LLC

the ApartMentor | January/February 2018 15

’ WEDNESDAY April 18, 2018

Exposition Center, NC State Fairgrounds, Raleigh Attention TAA Associate Members: Reserve Your Booth!

The 2018 Trade Show promises to be an exciting event that cannot be missed. It is TAA’s largest event of the year and offers one of the best ways to reach the largest number of multifamily housing professionals in a relatively short amount of time.

Don’t Delay! Act Now! Remember: Only exhibiting Associate Members may attend the Trade Show!

Price includes one (1) six foot table and two (2) chairs, per 10’ x 10’ Booth. Additional chairs and tables may be rented from Hollins Exposition Services. Electricity may be secured at the cost of $40, per Exhibiting Company.

For questions, please contact Vicki Franciosi at

2018 Trade Show Booth Prices

Early Bird Price if Full Payment Received By 2/5/18

Price with Full Payment Received By 4/6/18

10’ x 10’ Booth_____________________$625_________________________ $675 10’ X 10’ Corner Booth______________$700_________________________ $750 10’ x 20’ Booth_____________________$1,000_______________________ $1,050 10’ X 20’ with a Corner Booth________$1,075_______________________ $1,125 the ApartMentor | January/February 2018 16


T hank You! Thank you to the following companies who supported the TAA in 2017 by sponsoring a class or event, or advertising with us. We wouldn’t be able to do what we do without them! 1st Choice Construction Management, LLC A & M Paper and Printing ACES Cleaning Service, Inc. AFR Furniture Rental, Inc. Allstate Insurance-Walters Insurance Agency, Inc. ARCO Restoration, Inc. Baker Roofing Belfor Property Restoration BG Multifamily Blue Ridge Companies, Inc. BluSky Restoration and Roofing Brownlee Whitlow & Praet, PLLC Carolina Restoration Services, Inc. Career Strategies, Inc. Carrington Contracting, Inc. Cashwell Appliance Parts, Inc. Central Wholesalers, LLC Coordinated Loss Services CORT Furniture Rental D&L Parts Co., Inc. Elite Flooring Elite Property Services Environmental Property Services, Inc. Ferguson Enterprises, Inc. Full House Marketing Ginkgo Residential, LLC Google Fiber, LLC Green Country Service Heating & Cooling GreenView Partners Greystar HD Supply - Facilities Maintenance Kindberg Contract Services, Inc. Leaf & Limb Tree Service, LLC Loebsack & Brownlee, PLLC

Maintenance Supply Headquarters Moen, Inc. Multi Floors Night Owl Contractors, Inc. North Carolina PooPrints, Inc. Onofrio Construction, Inc. PawzLife, Inc. PRG Real Estate Management, Inc. Real Floors, Inc. Red Rhino Group Redi Carpet, Inc. Rent Ready RentPath, LLC Republic Services Response Team 1 RestorePro Reconstruction, Inc. SageWater ServPro N. Raleigh, Wake Forest, & N. Durham Sherwin-Williams Floorcoverings Sherwin-Williams Paints Snotherly Insurance Agency, Inc. Spangler Restoration State Farm-Chris Thurow, Agent Sustainable Pest Systems, Inc. The Liberty Group THS National, LLC Tidal Electrical Services, Inc. Tower Heating and Air, LLC TradeMark Residential Properties, Inc. Trane Company Turner Asphalt, Inc. Unlimited Recovery, LLC US Lawns Valet Living, LLC WASH Multifamily Laundry Systems

the ApartMentor | January/February 2018 17

education classes

Please visit TAA’s website for full details about each class and to register online for courses and seminars: All classes are held in the TAA/Response Team 1 Education Center unless otherwise noted. Registration deadlines are one week prior to course date unless otherwise noted.

Notary Public January 24, 2018 9:30am – 5:00pm $200 Members CECs: Six (6) Continuing Education Credits (CECs) Instructor: Patricia Holloway, Staff Facilitator to the NC Electronic Notary Standards Council

For those who want to become a notary public, this six-hour instructional course is mandated by the State of North Carolina. This course will provide you with an understanding of the qualifications and requirements to practice as a notary public in North Carolina. Each participant will receive the Notary Public Guidebook for North Carolina, take an exam at the end of class and complete the application for becoming a notary public.

Certified Apartment Manager (CAM) Credential Program February 7 | Industry Essentials Resident Experience February 8 | Financial February 14 | Property Maintenance February 15 | Legal March 7 | Human Resources March 8 | Marketing March 15 | Risk Management March 27 | Online Exams March 28 | Online Exams April 27 | Online Exams

9:00am – 5:00pm $1,125 Members Registration Deadline: January 23, 2018 The CAM Credential Program curriculum is designed to enhance the skills of the on-site property management professional and provides the highest standard of training, which can result in improved resident retention, increased employee productivity and a better managed and more profitable asset.

Certified Apartment Supplier (CAS) Credential Program February 7 | Industry Essentials Resident Experience February 8 | Financial February 15 | Legal March 15 | Risk Management March 27 | Online Exams 9:00am – 5:00pm $608 Members

Earning the Certified Apartment Supplier (CAS) Credential allows you to network with your peers from other companies, community managers and assistant managers. This course is an opportunity for suppliers to learn, gain knowledge and insight about the everyday challenges faced by their clients/customers in the multifamily industry.

Registration Deadline: January 23, 2018 the ApartMentor | January/February 2018 18

Property Financials Seminar February 27, 2018 9:30am – 3:30pm $99 Members CECs: Five (5) Continuing Education Credits (CECs) Instructor: Brandon Negron, CAPS, CAM, NALP, National Training Director for Landmark Property Management Company

During this session, participants will take a fast track ride through the standard property financial reports and learn how to dissect financial reports from beginning to end, with the end being impactful NOI and positive cash flow. Each attendee will also be provided with a one sheet glossary of pertinent financial terms and formulas to work on actual financial problems during this session.

Service Strategies for Maintenance Technicians March 13, 2018 9:00am – 4:30pm HVACR Training Facility 130-108 Commerce Pkwy, Garner, NC $265 Members CECs: Five (5) Continuing Education Credits (CECs) Instructor: David Cameron, Owner of HVACR Training, LLC. The responsibilities of servicing an HVAC unit demands a skilled and yet knowledgeable maintenance/service technician. This individual must be able to interpret the manufacturer specifications,

perform and understand a series of air, electrical and refrigerant measurements, while dealing with a resident(s) who may be in an elevated emotional state regarding the breakdown of their system. All of this must be done without missing the “clues” that any given service call may present. This session will provide participants with hands-on experience, knowledge and strategies for success, when one may not yet have confidence or technical skills in this area. Participants will walk away with a proven step-by-step process that can be applied to every indoor comfort complaint.

Certified Pool/Spa Operator (CPO) March 23 – 24 April 20 – 21 May 18 – 19 September 14 – 15 8:30am – 5:00pm $265 Members Re-Take Exam Fee: $165 Members

Instructor: Andy Meador, CAMT, Director of Capital Projects with McDowell Properties Please note! All CPO courses will be held on a Friday and Saturday. All those seeking CPO re-certifications must attend both days.

the ApartMentor | January/February 2018 19



Congratulations goes out to the following individuals who have earned the Certified Apartment Portfolio Supervisor (CAPS) credential from the National Apartment Association Education Institute (NAAEI).

Steven Branch - The Preiss Company Danny Cameron - Drucker + Falk Dawn Coggins - CAPREIT Residential Management, LLC Benjamin Edell - Eller Residential, Inc. Phillip Eisenhauer - 3 Points Properties Robyn Hoover - Greystar

Eleanor Norton - Pegasus Residential Brooke Smith - Berkshire Communities, LLC Vanessa Smith - Buckingham Properties Derek Tarrant - Greystar April Vasta - Blue Ridge Companies, Inc.

Congratulations! Congratulations go out to the following individuals who have earned the National Apartment Leasing Professional (NALP) credential from the National Apartment Association Education Institute (NAAEI).

Toni Brown - Signature Property Group Abigail Bruggeman - The Columns at Wakefield Courtney Cato - Lake Johnson Mews Apartments Andre Dorsey - The Villages of Chapel Hill Geoffrey Hunter - Sailboat Bay Apartments

Chelsea Ragland - The Columns at Wakefield Nicole Sgammato Amy Shub - Autumn Ridge Apartments Griselda Valera - Holly Hill Apartments

2017 LEADERSHIP OF EXCELLENCE PROGRAM Leadership of Excellence Program Evolve Accountability Discipline Empower Results, self awareness/self management “Changing lives, a leader leads by example” The Triangle Apartment Association’s Leadership of Excellence Program held its fifth graduation ceremony on November 16 with 11 individuals receiving their certificate and pin presented by TAA Board of Director, Rita Zepeda with PRG Real Estate Management. The reception included a very special cake with a Champagne punch. After a successful 5 year run of TAA’s Leadership of Excellence Program, the Education Committee is taking a year hiatus to refine and tweak it. Members of the committee felt that it was important to have adequate time to review the program thoroughly.

A special thanks to our breakfast sponsors this year:

• • Full House Marketing • Loebsack and Brownlee, PLLC

• Night Owl Contractors, Inc. • RentPath, LLC • WASH Multifamily Laundry Systems

the ApartMentor | January/February 2018 20

the ApartMentor | January/February 2018 21

Long-Lasting Stain Resistant High Performance

Resilient Flooring

Convenient and Cost Effective

Resilient Flooring has a longer lifespan than carpet. Less replacing means more savings for property management Easy to install and maintain - Both Array and DuraTru styles feature easy installation options and are easy to clean

Superior Performance

Water, Mildew and Stain Resistant - Spills are not a problem with resilient flooring. Liquids stay on the surface and are easily wiped away Superior comfort while minimizing sound transmission thanks to DuraTru’s fiberglass cushion

Design Variety

Resilient vinyl flooring reflects natural woods, tile and stone in stunning high definition Realistic floors enhance any decor

919.405.7189 the ApartMentor | January/February 2018 22

Connect With NAA Make Your Voice Heard: Register Now for the Industry’s Largest Advocacy Event By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board


egistration has opened for the industry’s largest advocacy event, Advocate! Formerly known as the NAA Capitol Conference, Advocate reflects the same high standards and experience expected of NAA events wrapped into an exciting new schedule and venue. The new schedule aims to create a compelling experience for all attendees: An issues briefing will be held on Tuesday, March 13 to prep veterans and newcomers alike for Lobby Day meetings on Wednesday, March 14. Over these two days, attendees will gain a comprehensive understanding of the issues facing our industry and be given the tools to meet with members of Congress—on Capitol Hill and in district all year long. Importantly, the conference primes attendees on prominent issues and lays the groundwork for year-round efforts because advocacy doesn’t just occur in Washington D.C. The timing for this conference is more crucial than ever—with the elections in 2018, the apartment housing industry must make our voices heard. Together, we can strengthen our industry, secure a favorable legislative climate and voice our support for pro-apartment housing industry policy. Also new in 2018, committee meetings will follow Lobby Day and begin on Thursday, March 15 and run through Friday, March 16. All of these activities will be based out of Advocate’s beautiful new venue, the Grand Hyatt Washington. Register today for Advocate at

YouWouldn’tBuildWithoutBlueprints,SoWhy BudgetWithoutBenchmarks?

The premier industry budgeting tool—the 2017 NAA Survey of Income & Expenses (IES)—is the most comprehensive look at apartment housing operations data. With detailed local market and national economic analysis (in over 100 single markets), it gives apartment operators the financial tools they need to measure their performance against their peers. Order the 2017 IES and read the executive summary at

We’veSavedYouaSeatattheHeadoftheClass Brand new name, sunny new location! NAA’s Student Housing Conference & Exposition is now CampusConnex! You can expect the same energetic, high-caliber event with the best and brightest industry insights—but now with a new name. The show

is also moving to Orlando February 13-14, 2018, and registration is open now at There’s no better place to get connected. Don’t miss this unique opportunity to spend time with nearly 900 student housing professionals and over 100 leading industry exhibitors, learn all facets of the business with keynote speakers, breakout sessions and industry panels. And new this year, a bigger, better Welcome Party!

TheMostWidelyUsedLeaseProductinthe ApartmentIndustry,ExclusivetoNAAMembers

Developed exclusively for NAA members, Click & Lease makes apartment leasing fast, safe and simple. Everything you need is online. Speed up the preparation of legal documents, make your onsite leasing process more efficient and streamline applications for prospective residents. No wonder it’s the most widely used standardized lease program in the apartment housing industry. Benefits include current and comprehensive forms, one common lease and one common vendor, online and paperless, compatibility (Click & Lease integrates with multiple software programs so site teams can generate accurate lease forms within your current system) and availability in 48 states and Washington, D.C. Top industry executives representing numerous leading companies choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at To learn more about how the NAA Click & Lease program can benefit your business please visit

SaveBigonApartmentalizeRegistrationWith Early-BirdDiscounts

The NAA Education Conference & Exposition has been renamed as Apartmentalize! It's the same conference that you've come to expect from NAA, but with a new name. Join us to Apartmentalize in sunny San Diego, which means taking your career, your company and the experience your residents receive to the next level. Be at the center of it all and achieve greater success in all three areas by joining us June 13-16 to attend the apartment housing industry’s largest, most important event. That’s not all: The early bird gets the worm, right? Well, in this case, the early bird gets $375 in savings when you register for Apartmentalize before February 2, whether you're going solo or bringing your entire team. What are you waiting for? Visit And if you haven't already, check out our Game Changer speakers, featured at, who will help renew your energy and leave you feeling inspired.

the ApartMentor | January/February 2018 23



TAA-PAC GOAL $17,500

Thank you to everyone who contributed in 2017 to TAA’s Political Action Committee! Because of your generosity, we were able to meet our goal of raising $17,500 throughout 2017.

President Club Level $1,000+


Chris Loebsack Andy Meador Todd Whitlow

Ambassador Club Level $500-$999 Crystal Crosby Karen Green

Claire Michael Craig Nardi

Norman Praet Judy Wade

Capitol Level $200-$499 Teresa Boland Katy Boone Brenda Brantley Craig Cadwallader Julie Chu Zhang

Tonya Dunn Josie Eatmon Chris Fortune Vicki Franciosi Patrick Johnson

Rebecca Kalishek Justin Kempe Kelli Lea Robert Metzger Charles Persons

Jacob Rogers April Vasta

Advocate Level $50-$199 Elizabeth Alley Annette Baldwin Berry Craven Dena Daniels Sheronda Dennis Elizabeth Godwin-Riley Kelly Goehl Becki Hale Natalie Hart Jay Haselden

Kristi Henderson Mike Hobbs Kenneth Jones Nicole Kennedy Beth Kirkpatrick Laura MacDonald Bill MacRae Tim Masters Misti McElwee Bethani McGee

Latoya Patterson Betsy Petruccelli Suzanne Pratt Terry Ragland Franklin Rodriguez Cliff Rogers Brandy Rutledge Darryl Smith Bret Smith Chris Smith

Jeannette Steele John Strasser Chris Thurow Cliff Webster, Jr Mary Beth Woodard Danny Young Rita Zepeda

Member Level $5-$49 Annette Allen Ed Batchelor Sarah Bearden Kathy Bell Ash Bell Josh Benton Rob Boggs Sarah Brady Kayce Bragg Sara Breed Debbie Brewington Will Brownlee Sydney Bryan Elizabeth Bryant Kelly Byrd Kim Caldwell Danny Cameron Chris Cannon Paul Cappabianca Christina Carr Susan Chakales Rob Clarke Cindy Coffey Jess Cooper Pip Cornish Hans Dara Denise Draime Colleen Doubek Jason Dembouski Michael Dix Amy Dutkowski

Jason Eaves Mike Emery Linda Ewankowich Danielle Fletcher Jeff Fournier Helen Frazier Kristy Gaffney Madeline Gale Ana Garcia Chris Garrard Michelle Goodwin Doug Greene Howard Han Mike Hartnett Tiffany Hastings Kelly Haygarth Leigh Hayworth Steve Hayworth Curtis Helms Gene Hemby Aby Henneberry Joseph Holt Robyn Hoover Patrick Humphrey Shelby Hyatt Rob Jeffreys Linda Jones Brittany Jones Nick Junker Lisa Kane Rob Kehoe

Stephanie Kerr Lane Kubich April Lam Bruce Lebel Francia Lewis Justin Ligon Jessica Linko Erin Lowder Erik Lukacs Elizabeth Mach Garrett Mandigo Rebecca Mahon Todd Mancini Scott Marczewski Leslie Mathis Wesley Mays Mark Mazzotta Jesse McArthur Tommy McDaniel Kalien McDole Chuck McGee Andrea Meador Michael Melton Luke Michaels Jerry Michel Kirstin Misnick Dominique Moore Latoya Mosley Shiloh Myers Cindy Nitschke Kristen Norfleet

Whitney Nye Gordon Osborne Andra Padgett Meg Palumbo Eric Paro Jessica Patterson Peggy Patterson Jena Paulenich Daniel Pauley Christina Penque Jerone Perry Anna Pfeiffer Gray Pike Cary Piles John Podhany Daniel Porterfield Bill Powell Tonya Presby Rebecca Pugsley Jay Rawls Brian Register Jackson Riley Stephanie Rodriguez Debbie Rorabaugh Rebecca Rosario-Bueno Katie Ross Carlie Salemme Nicole Sgammato Adam Sherman Akivia Sisolak Tara Smiley

Amy Smith Dave Smith Jon Smith Marianne Spicer Marcus Spriggs Marci Strathmeyer Cindy Swartz Derek Tarrant Angela Terry Tyner Tew Akeshia Thomas Gary Triplett Jacob Truax Lauren Varnhold Lolita Ward Shenna Williams Chris Williams Jason Wilson Monica Zabczynska

the ApartMentor | January/February 2018 24

WHY IS THE TAA-PAC IMPORTANT? Many laws significantly impact apartment owners and their bottom line including water & sewer rates and rental and zoning regulations. Contributions to the TAAPAC help assure TAA’s involvement in the legislative decision making process. Your contribution is an investment in yourself and your property’s future!

Ready. Set. Advocate. To Advocate is to take the chance to gain an advantage, which is what NAA members and affiliates do on Capitol Hill every March. They gather. They network. They learn the issues. Then they take action with the collective goal of bringing the industry’s issues in front of all 535 members of Congress.

Register today:

Gather • Take Action • Impact March 13–16, 2018 Grand Hyatt Washington Washington, D.C. the ApartMentor | January/February 2018 25

Uniting Talent with Opportunity We find the best candidate providing the best expertise for the best client company at the perfect time. • • • •

Temporary Staffing Temp-To-Hire Payrolling Direct Placement

• •

Marketing & Lease Up Services Training & Talent Development

We combine industry knowledge with innovative recruiting solutions to help you acquire, manage and optimize today’s talent.

Call our award winning team to assist you right away! 919.362.6282 MAIN • 704.821.6665 CLT •

new lease on life

THANK YOU to everyone who contributed to A New Lease on Life’s program in 2017. Thanks to your generous support, we were able to raise $14,519.50! Your donations go directly to local families in a Transitional Housing Program transitioning from being homeless to living in an apartment. We are able to use these funds for things like furniture, cleaning supplies, food, etc. when the families move into their new apartments! To learn more about the NLOL Program and how to get involved visit our website:

Check us out on Facebook! @taaNLOL

Thank you to the 2017 New Lease on Life Contributors! Philanthropist ($500+)

Humanitarian ($250 - $499)

Benefactor ($100 - $249)

Helping Hand ($1 - $99)

Brownlee Whitlow & Praet, PLLC Chris Williams Leslie Mathis Loebsack & Brownlee, PLLC Ryan Gagliardi TAA Education Foundation

Anonymous Donors Brenda Brantley Chris Fortune Full House Marketing Jay Haselden P&R Property Consulting

BlueCross BlueShield of NC Bret Smith Danielle Butler Elizabeth Godwin-Riley House of Hops Judy Wade Kathy Riley Laura Suich Louis DiBernardo Mike Caputo Misti McElwee Pete Rogers Terry Ragland Todd Whitlow

Akeshia Thomas Katy Boone April Vasta Kelli Lea Betsy Petruccelli Kevin Routhieaux Latoya Patterson Brad Lenear Brooke Archambault Leigh Hayworth CB Rice Marty Babcock Christian Carlson Mary Catherine Lee Cliff Webster Jr. Meg Palumbo Donald Swink Peggy Patterson Francois Errandonea Rare Earth Farms Food Truck Howard Han Rebecca Rosario-Bueno Jason Champion Sandy Wade Jessica Patterson Shari Knott Jillian Hobbs Tyler Westerdahl Josie Eatmon Vicki Franciosi Kateri Bain Katrina Murdock *Updated 12/7/17

SERVPRO of N Raleigh, Wake Forest, & N Durham

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the ApartMentor | January/February 2018 27

New Members MANAGEMENT COMPANIES The Dolben Company 150 Presidential Way Woburn, MA 01801 Contact: Keith Corriveau Email: Telephone: 781-404-4200 x 226 Towne Properties 11340 Montgomery Road Cincinnati, OH 45249 Contact: Sylvia Ortega Email: SylviaOrtega@towneproperties. com Telephone: 513-605-7728


The Dillon 401 West Hargett Street Raleigh, NC 27601 Contact: Shelby Matthews Email: Telephone: 919-334-6667 Units: 271

HPN Select 510 Glenwood Avenue Raleigh, NC 27603 Contact: Alex Andrason Email: Telephone: 919-455-1577

The Grande at Granite Falls 400 Grand Rock Way Rolesville, NC 27571 Contact: Veronica Dews Email: Telephone: 704-357-6000 Units: 74

Night Owl Electric PO Box 691026 Charlotte, NC 28227 Contact: Kimberly Fava Email: Telephone: 888-283-6303


Financial/Brokerage Services

Electrical Contractor Premium Valet Trash & Services LLC PO Box 687 Knightdale, NC 27545 Contact: Dominic Johnson Email: Telephone: 984-212-5605

Brook Arbor 200 Brook Arbor Drive Cary, NC 27519 Contact: Rebecca McHugh Email: Telephone: 919-462-8887 Units: 302

Blue Fox Ventures PO Box 942 Cary, NC 27512 Contact: Randy Delgado Email: Telephone: 704-906-7979 Units: 5

Cosmo & Lewis Estates 1121-102 Hadley Road Raleigh, NC 27610 Contact: Teresa Narron Email: Telephone: 919-755-0558 Units: 14


Apartment Cleaning Services, Pet Waste Services & Supplies, Trash or Recycling: Bulk Removal, Trash or Recycling: Doorstep Collection

Ad Resources, Inc 4306 Bennett Memorial Rd Durham, NC 27705 Contact: Toby Church Email: Telephone: 919-384-7904

Stylus SE 220 Carolina Town Lane Holly Springs, NC 27540 Contact: Jason Huggins Email: Telephone: 919-346-4669

Elders Peak Apartments 2917 Creech Road Raleigh, NC 27610 Contact: Teresa Narron Email: Telephone: 919-755-0558 Units: 48 Granite Falls Apartments 404 Hunter Falls Lane Rolesville, NC 27571 Contact: Kimberly Norton Email: Telephone: 704-357-6000 Units: 72 Meadows at Brier Creek 11700 Arnold Palmer Drive Raleigh, NC 27617 Contact: Teresa Narron Email: Telephone: 919-572-5147 Units: 96 Sycamore Run Apartments 1080 Holly View Drive Raleigh, NC 27610 Contact: Tami Fossum Email: Telephone: 704-357-6000 Units: 42

Advertising, Design Services, Graphics & Signs, Promotions & Apparel, Publications Daniel Brothers, Inc. 4405 Old Village Road Raleigh, NC 27612 Contact: Bryce Daniel Email: Telephone: 919-714-8643 General Contractor, Plumbing Contractor Dragonfly Pond Works 1030 Classic Road Apex, NC 27539 Contact: Thomas Moore Email: Thomas@dragonflypondworks. com Telephone: 919-621-2295 Consultation Services, General Contractors, Landscapers/Landscaping Contractors

Audio/Visual Installation, Consultation Services, DJ’s, Photography & Video, Resident Retention & Events Trible’s, Inc. 16200 Queens Court Upper Marlboro, MD 20774 Contact: Jim Packer Email: Telephone: 269-277-1500 Appliance, General Supplies, Plumbing Supplies, Renovation Supplies Updater 212 Lord Berkley Road Raleigh, NC 27610 Contact: Ash Bell Email: Telephone: 919-780-7799 Moving & Storage

Welcome! the ApartMentor | January/February 2018 28

The fourth and final After Work Networking of the year was hosted on December 5 at Carolina Ale House in Brier Creek. Thank you to the over 150 members who joined us! Those in attendance were able to enjoy a relaxing evening while networking with friends and colleagues. After Work Networking events will be back in 2018 so watch for details and plan to join us throughout the year!

Thank You Sponsors!

On the Move Palms Associates, LLC would like to congratulate Marcia Thompson on her promotion to Property Manager at The Mews Apartments and Townhomes. Madison Apartment Group, LP would like to congratulate Ronald Rutkowski on his promotion to Service Director at Laurel Springs Apartments.

Have you had recent changes at your property or company? Keep us in the loop!

• Promotions or New Hires • New Billing Contact & Information • Management Company Change

• Company Name Change • New Email Address • Physical Address Change

If any of the above examples have occurred at your property or company, contact us for an Update Form so we can best serve you. For update forms and inquiries, email the ApartMentor | January/February 2018 29

January 2018









TAA Office Closed – New Year’s Day

TAA Office Closed – MLK Day


Notary Public 9:30am – 5:00pm

CAMT (Plumbing Maintenance & Repair) 9:00am - 5:00pm

Executive/Board of Directors Meeting 2:00pm - 4:30pm Embassy Suites/Cary

CAMT (Appliance Maintenance & Repair) 9:00am - 5:00pm

January Membership Meeting 5:30pm – 8:45pm Embassy Suites/Cary

Independent Rental Owner Dinner Meeting 6:00pm - 8:00pm

TAA 101 9:00am – 10:30am

All classes are in the TAA/Response Team 1 Education Center unless otherwise noted. Please visit the TAA Website at for a complete list of Courses, Events & Committee Meeting dates and times.

February 7






CAM & CAS 9:00am – 5:00pm

CAM & CAS 9:00am – 5:00pm

Advertiser’s Index

Independent Rental Owner Dinner Meeting 6:00pm - 8:00pm

Executive/Board of Directors Meeting 8:30am - 11:00am TAA Large Conference Room

CAM & CAS 9:00am – 5:00pm


CAM 9:00am – 5:00pm

Property Financials Seminar 9:30am – 3:30pm



Apartment Association of North Carolina ........................ 5

Maintenance Supply Headquarters .................................. 9

Brownlee Whitlow & Praet, PLLC ................................... 31

Redi Carpet ..................................................................... 22

Carolina Pool Renovations............................................... 21

Rent Ready...................................................................... 10

Full House Marketing...................................................... 26

Rite Rug Flooring Company............................................ 14

Loebsack & Brownlee, PLLC ............................................. 2

Tidal Electrical Services, Inc. ........................................... 32

Advertising space available! Contact Meg Palumbo for availability and pricing at or 919.782.1165 ext 1. the ApartMentor | January/February 2018 30

Brownlee Whitlow & Praet, PLLC is a property solutions law firm! We provide full-service legal and business solutions to managers and owners of rental property and communities in North and South Carolina. Our Firm sets itself apart by providing not only critical legal analysis, but also offering our clients the real-world implications leading to the most meaningful and economically efficient solutions. With offices in Raleigh, Charlotte, and Charleston we assist our clients in all aspects of landlord-tenant law including: PURCHASE AND SALE OF PROPERTY INCLUDING CONTRACT NEGOTIATION AND SEC COMPLIANCE LEASE AND LEASE ADDENDUM PREPARATION AND NEGOTIATION POLICY REVIEW & COMPLIANCE ASSISTANCE DEFENSE OF PROPERTY RELATED CLAIMS COLLECTIONS EVICTION APPEALS FAIR HOUSING COMPLIANCE & DEFENSE MUNICIPAL CODE VIOLATION REPRESENTATION __________________________________________________________________________________ Please contact us at:

Brownlee Whitlow & Praet, PLLC 4020 WestChase Blvd. | Suite 530 | Raleigh | North Carolina | TEL: (919) 863-4305 6135 Park South Drive | Suite 510 | Charlotte | North Carolina | TEL: (704) 247-4998 3255 Landmark Drive | Suite 301 | North Charleston | South Carolina | TEL: (843) 628-7120

WWW.BWPF-LAW.COM E-mail: NPRAET@BWPF-LAW.COM OR TWHITLOW@BWPF-LAW.COM This is an advertisement for legal services

the ApartMentor | January/February 2018 31

7920 ACC Blvd, Suite 220 Raleigh, NC 27617

the ApartMentor 2018 January/February Issue  
the ApartMentor 2018 January/February Issue