Trainer’s notes: In this section you will learn how to resist demands for facilitation payments. - small cash payments to public officials to expedite or ‘facilitate’ actions that they are already dutybound to perform. For this purpose we will review the case of Paul Nantes who has f own in for a business visit to Formania. Before the visit he was warned about incidents of immigration officers demanding facilitation payments and is prepared for this eventuality. Paul is aware that if he pays a bribe, he will be breaching his company’s policy and breaking the law. Also, his company knows that if its personnel got a reputation for paying bribes, the company would face escalating demands. If Paul pays, he could make it more difficult for any of his colleagues to refuse in future. He remains courteous and unflustered throughout this exchange, because he knows his company will support him if he refuses to pay.
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