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Trane Elite Service


Trane Elite Service


Contents

Trane Loyalty Rewards Program

01

About the Program and How it Works

01

Program Levels

02

Benefits and Privileges

04

Response Time in case of a Breakdown

04

Quotation Response Time

04

Spare Parts and Supplies

05

Operator’s Training

06

Thermography

07

Trane Rental Services

08

Adiabatic cooling

09

Vibration Analysis

10

Chiller Plant Energy Audits

11

Trane Intelligent Service (TIS)

12

Terms and Conditions

15

Trane Elite Service


Welcome Congratulations and welcome to your new Elite Service membership. Packed with benefits to add value to your daily operations at no additional cost, this loyalty-rewards program has been developed to cater to your current and future needs. Reaping these benefits is very simple. All you need to do is call your local Trane office with your unique Elite Service number. That’s all there is to it; the best part is that your Elite Service membership is absolutely free and upgradeable for even more benefits at any time. Hardeep Singh Service and Parts Director Trane Middle East & Africa

About the Program and How it Works Your Trane Elite Service Membership is designed to provide you with cost-free benefits and privileges such as priority service, bookings and appointments. The loyalty-rewards for each membership category are detailed in this booklet, which is accompanied by your Elite Service membership card. Membership is valid for one year and can be upgraded to a higher rewards level at any time. Simply contact your local Trane Service Professional by calling the number on your card, and reference your unique member identification number. For questions and comments, please contact your regional Trane office or our Middle East & Africa Headquarters by sending an email to serviceHQ@trane.com

Trane Elite Service

01


Program Levels

PRIVILEGES

PLATINUM

GOLD

SILVER

BRONZE

Response Time incase of Emergency / Breakdown1

6 hours on site

9 hours on site

12 Hours on site

15 Hours on site

Quotation Response Time1

8 Hours

12 Hours

24 Hours

48 Hours

First preference for spare parts on the current available stock + 10% discount on list price for spare parts

10% Discount on list price for spare parts

5% Discount on list price for spare parts

FREE

50% Discount

25% Discount

NA

FREE

50% Discount

25% Discount

NA

FREE (2 week)

NA

NA

NA

Adiabatic Cooling5

20% Discount

15% Discount

10% Discount

NA

Vibration Analysis6

10% Discount

5% Discount

NA

NA

FREE

FREE

NA

NA

FREE

NA

NA

NA

& BENEFITS

Spare Parts

Operators Training2 Thermography3 Trane Rental Services4

Chiller Plant Energy Audits7 Trane Intelligent Services (TIS)8

NA

(subject to site conditions)

Please refer to Terms & Conditions on page 15

Trane Elite Service

02


platinum

Customers having Annual Order value Trane Services of over 80k USD or Trane Select value over 50k USD.

g ol d

Customers having Annual Order value Trane Services of over 50k USD or Trane Select value over 25k USD.

silver

Customers having Annual Order value Trane Services of over 20k USD or Trane Select value below 25k USD or an AMC.

bronze

Trane Elite Service

Customers having Annual Order value Trane Services of below 20k USD.

03


Benefits and Privileges of Membership This booklet will help you browse through the Privileges of this membership. Each privilege is accompanied by a short definition along with its benefit for enhancing the productivity of your chillers.

Response Time incase of emergency / breakdown All Trane vehicles are monitored through GPS tracking systems which enable us to offer quick response times by directing the nearest available technician to your site.

platinum

gold

silver

bronze

Quotation Response Time We monitor and log all Requests For Quotations and aim to respond immediately. In case there are any delays, we ensure that you will receive the quotation within the timelines specified as per the program levels.

platinum

Trane Elite Service

gold

silver

bronze

04


Spare Parts & Supplies

Trane employs a Dynamic Inventory Control System which allows us to allocate and reserve parts for Elite Service Members. Trane Genuine Parts offer you OEM and HVAC aftermarket supplies for equipment (light commercial, mini-splits, PTACs), coils, compressors, controls, meters, tools, supplies & accessories, indoor air quality products and supplies, refrigerant, motors and a whole lot more! We’ll get you the right part, at the right place, at the right time!

platinum

Trane Elite Service

gold

silver

bronze

05


Operator’s Training

Our ever growing team of technicians is constantly on the move to meet and fulfill your operational requirements. Trane however is pleased to provide an onsite Operator’s Training (1 day) to our privileged customers. This service includes training for the system operators or building engineers for the unit on site. Through this training, they will gain an overall understanding and improve the ability to operate and maintain the chiller.

platinum

Trane Elite Service

gold

silver

bronze

06


Thermography

Thermography is a predictive tool to identify potential problems before they happen. It is a proven way to detect and diagnose problems in a completely non-invasive manner and is conducted while your plant is in operation. It helps reduce failure detection times and allows for additional time for necessary maintenance. As part of our services you will receive a detailed report generated by our computerized infrared scanner identifying: Their current condition and problem areas Description of our evaluation which can be shared with your management team Recommendations for solutions and ‘repair priority’

platinum

Trane Elite Service

gold

silver

bronze

07


Trane Rental Services

The need for temporary cooling increases when temperatures rise during summer time. Trane rental chillers keep building occupants comfortable and industrial processes running smoothly. Whether planned or unplanned, temporary solutions can be installed quickly to provide cooling all summer long without disruption to ‘business as usual’. Short-term and long-term rentals are available, including a ‘rent-to-own’ option. Trane is one of the few chiller service companies with its own fleet of rental chillers which is used primarily to provide temporary cooling to customers whose plant is undergoing a repair or major upgrade. What’s more is that the chillers are all relatively new!

platinum

Trane Elite Service

gold

silver

bronze

08


Adiabatic Cooling

Trane Adiabatic Cooling is a unique system that improves the performance of all air cooled equipment operating in adverse conditions. Without requiring energy use to provide its cooling effect, Trane Adiabatic Cooling improves reliability and efficiency. Designed for versatility, simple installation and economical operation system is based on the natural thermodynamic properties of water, leading to a potential reduction of as much as 20ºC in air temperature. (a 10°C temperature drop delivers a 13% reduction in power consumption, bringing immediate cost saving) Advantages: Design capacity uninterrupted Prolonged compressor life Permits R404 refrigerant retrofit Mesh shade overcomes solar radiationeffect on coils Mesh acts as a self-cleaning filter & protects the coils

platinum

Trane Elite Service

gold

silver

bronze

09


Vibration Analysis

Vibration analysis can identify problems long before they become noticeable through typical external observation. Every piece of HVAC equipment with rotating components has its own vibration signature. Any change in this signature can be used as an accurate means of identifying developing problems. The monitoring and diagnostics system reliably detects not only potential defects at the initial stage of their development but also identifies the exact defect type and its severity. The vibration measurement and analysis techniques used by Trane can identify a wide range of developing faults such as shaft misalignment, bearing defects, imbalance, or motor electrical problems. Advantages: Reduce down-time Improve reliability Early detection before damage Extend equipment life latinum Vibration tracking p

gold

platinum

gold

silver

Trane recommends vibration analysis to be done on a regular basis in order to avoid any unplanned downtime and expenses.

Trane Elite Service

10


Chiller Plant Energy Audits

The environmental footprint of buildings and facilities is particularly important to owners and operators as well as the community at large. Similarly, occupational health, comfort and safety of a building’s occupants and its compliance with national and local legislations are also a concern. Trane offers Chiller Plant Energy Audits to identify and reduce building and system impacts on environment and human health by: Ensuring chiller performance in line with the design specifications Checking the flow rate against the initial design of system Optimizing the set point of the chillers to gain maximum efficiency Conducting a health-check of chillers, pumps and cooling towers Providing energy audit reports as well as measures to save on energy bills Identifying and highlighting the chiller plant’s energy efficiency

platinum

Trane Elite Service

gold

silver

bronze

11


Trane Intelligent Service (TIS)

Standard Feature

Description

Remote Monitoring of critical alarms

24/7/365 monitoring of customer defined critical alarm points

Automatic user notification of critical alarms

Text message, email, sms notification to multiple recipients

Periodic communications link verification

Daily, Weekly site test alarm verification

Automated critical alarm activity reports

Monthly, quarterly alarm history reporting available

platinum

Trane Elite Service

gold

silver

Get Connected ! Connectivity & Alarm Notification

bronze

12


Peace of Mind with

Trane Elite Services

Trane Trane Elite Elite Service Service

13


Trane Elite Service

14


Terms & Conditions

1. Hours mentioned are maximum hours however response may be earlier than indicated time. Onsite hours are for locations within city limits only. Please add 2 hours for sites outside city limits. 2. Applicable to a maximum of one site per year. All listed discounts are on Trane Quoted Price only. 3. Applicable to a maximum of one site per year with no limitations on the number of chillers at single site. All listed discounts are on Trane Quoted Price only. 4. Applicable to a maximum of one site per year. Trane reserves the right to evaluate shortage of chiller capacity at site. In case capacity requirement is more than 150 TR, additional capacity shall be supplied at extra price. 5. Applicable for a maximum of three chillers on one site per year. 6. Applicable to a maximum of 15 screw compressors or five centrifugal compressors on one site per year. All listed discounts are on Trane Quoted Price only. 7. Applicable to a maximum of one site per year for components connected to chillers within plant room only. Conditions can be mutually agreed upon before carrying out the audit. 8. Applicable to a maximum of one site per year. Site must have active LAN with 3G internet connectivity. Trane CPM along with updated model of BCU is also required to support TIS functions. All qualifying members must comply with agreed payment terms. Trane and Ingersoll Rand reserve the right to revoke and withdraw any of the benefits and privileges at their sole discretion.

Trane Elite Service

15


Notes

Trane Elite Service

16


LEBANON Saga 1 Building, 8th Floor Damascus Road - Achrafieh Beirut, Lebanon Tel: +9611 321922 Fax: +961 1 326922 P.O. Box 901436

Trane Elite Service


Lebanon  
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