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Fax your PO to: 302-288-6884
Settling Conflicts at Work
Date & Time: Thursday, March 1, 2012
10:00 AM PST | 01:00 PM EST
Duration: 60 Minutes
Instructor: Dr. Genie Z. Laborde
Price : $125.00
(for one participant)
Overview: 31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to others complain about them. "Difficult People" by John Hoover. Expert communication skills and self-awareness could reduce this wasted time to almost 0. Ten strategies that are largely unknown will begin the process of mastery of communication. Here, in this program these strategies are directed to solving conflicts. However, once the student becomes proficient in their use, these strategies will also lead to improved options in behaviors in many situations. Understanding oneself, understanding others and the effect our actions have on others are by-products of this set of thinking skills.
Why you should attend: Human recourses is often the department that is expected to mitigate or totally resolve the negativity. How???? When two parties are already angry, how can one person from the outside resolve the anger, create a win-win, and count on both angry parties to "live happily ever after"?? 10 Strategies will be presented to accomplish this answer. The strategies are collected from Gestalt Psychology, Linguistics and Right Brain insights recently discovered. Similar strategies have been taught in classes at IBM, Chase Bank, Dell, Sprint, and over 100 corporations in 15 countries around the world. Bad or good relationships among employees affect the bottom line of all businesses.company.
Dr. Genie Z. Laborde Founder, Inernational Dialogue Education Associates, inc. Dr. Genie Z. Laborde, Ph. D., Internationally recognized seminar leader and author with 31 years experience in her field, is also the Founder of International Dialogue Education Associates, inc. Dr. Laborde designs her programs, produces her videos to complement the trainings, and certifies her trainers to conduct the programs. She and her trainers have taught over 50,000 students in 15 countries around the world. Her book, "Influencing with Integrity" has sold more than 151,000 copies in 6 languages. The skills in her seminars are collected from Gestalt psychology, Linguistics, Cybernetics, and new Right Brain insights. Her book of research, "Toot Your Own Horn", is a collection of 26 studies, indicating the effectiveness of these skills in the work-place. I.D.E.A.'s client list includes IBM, Chase Bank, Dow Jones, Sprint, Dell, HP, Intel, the United Nations, Stanford University, and 100 other major corporations and institutions. ...more
Areas Covered in the Session: Instead of quietly seething about some action, the students will learn how to establish rapport, then how to express their own viewpoint while paying close attention to the other people involved. Listening skills are included and encouraged. Once you become aware of all the different ways we structure our reality, then you become more understanding in your interactions. In our business culture, we often assume we have rapport when we do not. This unawareness can cause many disagreements, irritation, head-aches, and job jumping. By exploring new ways to think about communication, taking deep breaths, listening carefully, and watching the facial expressions of others, new responses occur. Misunderstandings and crossed communication disappear and people allows others greater lee-way. Chips on shoulders disappear, and questions such as "Could you tell me more about that?" suddenly are heard in the office corridors. What is the cost of conflict in your business? In addition to the Gallop Poll figures, other research has reported that negativity causes increased turnover, increased absences from work, increased error rates, and decreased product quality. A Rand study reported that 30% to 40% of a Manager's day is spent dealing with some kind of conflict. These 10 strategies can solve this problem for your company: l
The best four words to get the ball rolling
VAK Better than goal-setting Take Turns
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Stay Alert for Loss of Rapport "You are right"
Suggest a Topic
Your Necessity is our Priority
Verbally change sides
Recap Next Steps
Click here to register for this webinar Who Will Benefit: l
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Supervisors Leaders Sales People Negotiators Anyone who deals with or manages other people in business
It would be really nice if you can circulate this mail to all your deserving colleagues who can immensely benefit from this program. For more information, please contact the event coordinator. We look forward to seeing you at the webinar. Best regards, Event-coordinator TrainHR
TrainHR www.trainhr.com 1000 N West Street Suite, 1200 Wilmington DE 19801 Phone: 800-447-9407 or Fax your PO to: 302-288-6884 If you do not wish to receive this training alerts from GlobalCompliancePanel Click Unsubscribe
31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to oth...