Don’t leave home without... Express Check-In The ultimate hassle-free holiday experience
Trafalgar’s gold seal additional protection
Please register as soon as possible after making your booking
Most guided holiday companies are interested in their guests only after they reach their destination. But with Trafalgar, you get a great deal even before you leave home with our Gold Seal Additional Protection plan for only NZ$129 per person (payable at the time of booking). Gold Seal Additional Protection includes:
Our commitment to provide you with the best travel experience starts with our Express Check-In process. It will take you less than 10 minutes to complete but delivers these great benefits: • Understanding your individual needs and preferences helps us to better tailor your trip • You can meet fellow travellers before you depart via our online communities • You’ll receive helpful information, tips and exclusive savings on travel related goods and services • We can quickly locate you/your nominated contact in the unlikely event of an emergency • You will save time with no paperwork on holiday and streamlined hotel check-ins Please complete Express Check-In as soon as possible after making your booking via our secure website. You will need your booking reference number, passport details for everyone on your booking, travel insurance details and the emergency contact details of your nominated person. All your details are kept secure and we will not share your information with third parties.
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1. Go to www.trafalgar.com/nz/express 2. Enter your Booking No. and Last Name 3. Answer all questions and click ‘submit’
Coverage for cancellation and return flight security only NZ$129 per person
Pre-paid cancellation option
Your deposit and/or payment to Trafalgar will be refunded should you cancel your guided holiday for any reason prior to departure from New Zealand. This cancellation option covers the land arrangements* made by Trafalgar only. The Cancellation Option Fee is not refundable for any reason.
On your holiday
Should you or your travel companion leave at any time during the guided holiday for personal sickness reasons or be required to return to New Zealand due to injury, illness or death, you and your companion will be refunded NZ$40 per person per day for the unused portion of the itinerary (note that in some cases hotels require a one-night cancellation fee). A doctor’s certificate is required.
Return flight security
If you or a member of your direct family in New Zealand should fall sick** while you are on your Trafalgar holiday, we will take care of the additional cost of tickets for your earlier or later return home in the same booking class of air travel on the first available flight, provided you hold round-trip tickets on Trafalgar’s recommended airline(s) booked through Trafalgar from New Zealand. Please note that travel agent fees and cancellation fees may apply. * Excludes airline deals and itineraries with cruise and rail components. ** Medical certificates as proof of all illness claims must be supplied.
Booking Conditions & other important information Large print version is available at: www.trafalgar.com
Every effort has been made to reserve two-bed rooms; however, on some occasions, rooms with one bed may be the only choice available. These rooms will be PAYMENT AND CANCELLATION FEES SUMMARY INFORMATION allocated to single travellers and couples first; other rooms may feature a single bed and rollaway bed, GUIDED HOLIDAYS WITH LOUIS CRUISES OR murphy bed or sleeper sofa. A limited number of LAND ONLY GUIDED HOLIDAYS STOPOVER IN SINGAPORE, DUBAI OR ABU DHABI twin-shared rooms are available with our Guaranteed Deposit Required $200 Deposit Required $200 Room Share service. Special room requests (smoking/ Final Payment 45 days Final Payment 45 days non-smoking, adjacent, connecting or lower-floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are No. of days: Penalty No. of days: Penalty based on availability at time of check-in. Many hotels are 45 days and over Deposit 45 days and over Deposit 100% smoke-free, including guest rooms, restaurants, 45 - 22 days 25% 45 - 22 days 25% lounges, meeting rooms, public spaces, and employee 21 - 8 days 30% 21 - 8 days 50% work areas. Smoking in a non-smoking room may 7 - 1 days 50% Less than 7 days 100% result in a fine. Day of departure / No Show 100% Day of departure / No Show 100% Substitute hotels may be used sometimes. We try to use hotels of similar standard. Hotel Frequent Traveller program points are not earned with hotels on Trafalgar YOUR GUIDED HOLIDAY BOOKING WHAT’S INCLUDED IN THE GUIDED holidays. Trafalgar Tours (NZ) Ltd is the ‘Sales Company’; HOLIDAY PRICE Cruises Per person prices are based on two persons Trafalgar Tours Limited is the ‘Operator’; collectively Inter-city Travel By private motorcoach, trains and sharing a cabin with two berths, private shower and these companies are referred to as ‘Trafalgar’. ferries (see itineraries). toilet. A limited number of single cabins are available Your agreement is with Trafalgar and a contract is Air Transportation Not included unless otherwise at an extra cost. formed when you make a reservation with us that indicated in the price panel. Free Wi-Fi Internet Service Complimentary Wi-Fi we accept. service is available in many Trafalgar hotel guestrooms. Guided Holiday By air-conditioned luxury The invalidity of any provisions herein shall not When such a service is not available complimentary motorcoaches. Please note that on some Regional affect the validity of any other provisions agreement Wi-Fi will be available in the public areas of most hotels. holidays and London sightseeing, motorcoaches shall be construed as though the invalid provision In most countries complimentary Wi-Fi is also provided without toilet facilities are used. In the Middle East was not contained herein and was replaced with an and Morocco, air-conditioned motorcoaches without on-board the coaches. The Wi-Fi on the coaches enforceable provision as similar as possible to the uses the mobile phone network and as a result the toilet facilities are used. If due to circumstances original provision. connection will be slower than standard broadband and beyond our control coaches are used otherwise Disclaimer Travel is personal and each individual’s at times may not be available. In some countries and than as advertised, a refund of $10 per person will goals and experiences may differ. Trafalgar will not be regions this service will not be available. Please note be made. bound by, or liable for, any description, representation Hotel Accommodation Prices are per person, based that it is not available on City Breaks or when the main or warranty made by any independent third party on two persons sharing a two-bed room with private Trafalgar coach is not being used, such as on transfer sales representative, Travel Agent, or other person or coaches and other local coach services. For further bath or shower. Triple rooms may be available on entity relating to any holiday offered by Trafalgar. information please refer to the Trafalgar website. selected holidays in limited numbers. Triple rooms Departure Date The departure date is the date will often feature one foldaway bed plus one double Travel Director Guided holidays are conducted in indicated on the Trafalgar confirmation. English by a professional Travel Director. On City Breaks bed. Three adults may find these rooms small and there may be a Local Host instead of a Travel Director. suitcase space slightly restricted. They are generally In the unlikely event that there are fifteen guests or less more suitable for two adults and one child.
travelling on a departure, Trafalgar reserves the right to operate this departure on an individual basis with private transfers and individual arrangements. Please refer to the individual guided holiday. Pre or post itinerary extensions are operated on a locally hosted basis using regular English-speaking local guide services. Meals Meals are included as detailed on itineraries. Sightseeing Excursions, entrance fees and Englishspeaking guide (when required) are included as detailed in the itinerary pages. Transfers Between airports, hotels, railway stations and piers are included as indicated on each guided holiday itinerary. There will be no refund for missed or unused airport transfers. Porterage Baggage handling of one suitcase per person, at each guided holiday hotel and porter service at airports, hotels, railway stations and piers are included as indicated on each guided holiday itinerary Due to limited coach capacity, a single bag is allowed with dimensions not exceeding 30”x18”x10” (76x46x25cm) and weight not exceeding 50 lbs (23kg). Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current baggage regulations and related fees. Trafalgar is not responsible for additional fees imposed by air carriers regarding baggage. US$6 or local currency equivalent per travelling day will be collected by the Travel Director if a second piece of baggage is permitted to be carried, or if suitcase exceeds weight or size limits. This is not assurance that luggage in excess of limits on size, weight and number of pieces will be permitted on the coach. Carry-on/hand luggage is restricted to one piece per person, not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment. Carry-on/hand luggage handling is the responsibility of each guest and must be taken on and off the motorcoach by you each day of the guided holiday. Carry-ons with telescopic handles and wheels will not fit in the overhead compartments or under seats and, therefore, cannot be accepted
as carry-on luggage. Trafalgar and Trafalgar’s affiliated entities shall not be liable for loss or damage to baggage or any guest’s belongings. Guests should immediately report lost items to the Travel Director who will assist in completing a lost property form that can be used for an insurance claim. Trafalgar cannot assist in locating lost items after the guest disembarks or completes the Trafalgar holiday. Tips/Gratuities Tips/gratuities are included for services on guided holiday provided by dining-room waiters, chambermaids and porters at hotels, airports and docks. Optional Prepaid Gratuities If you have prepaid your gratuities to your Travel Director & Driver, this will be detailed within your holiday vouchers and holiday documentation. Please note that prepaid gratuities cover only the land portion of your holiday itinerary. We offer this option on the majority of our holiday itineraries. Please check the holiday price panels for the applicable holidays where this option is available. NOT INCLUDED IN GUIDED HOLIDAY PRICE International airfares to and from your destination, air-related taxes and fees, any additional fees charged by the airline such as checked and/or excess baggage (visit www.trafalgar.com/baggage), seat selections, and/ or any services; passport and visa fees; insurances of all kinds; laundry; phone calls; beverages; meals not detailed in the itinerary; when not prepaid discretionary tips/gratuities to Travel Directors; motorcoach drivers and local city guides; items of a personal nature; excess baggage; optional excursions etc. The guided holiday price also does not cover costs and expenses such as the return to your home if you leave the guided holiday at your own volition, due to illness, or as a consequence of official action by the government of any country visited. Additional taxes and surcharges may be collected by foreign government and non-government entities. RESERVATIONS & PAYMENTS • Your guided holiday will be confirmed by Trafalgar after receipt of a non-refundable, non-transferable