European Discoveries Know Before You Go
A step by step guide to your Trafalgar trip.
Your insider’s journey begins… Thank you for choosing Trafalgar to show you the insider’s view of Europe and Britain. A wealth of experience has taught us that your journey begins well before you leave home. So we have compiled this guide to provide you with as much information as possible to help you prepare for your travels. We look forward to welcoming you on the trip of a lifetime!
Anne Hathaway's Cottage, Stratford-upon-Avon
Before you go… Travel Documents
Trafalgar’s transfer terms and conditions: 1. For included transfers: Your flights must be booked directly by Trafalgar no fewer than 21 days prior to departure. For chargeable transfers: Your Travel Agent provides detailed flight information to Trafalgar no fewer than 21 days prior to departure. Once transfers are booked they cannot be changed. 2. For London arrivals, you must stay at a London hotel booked by Trafalgar on the night of arrival and the night prior to your departure date. 3. Trafalgar only includes one inbound and one outbound transfer. 4. In the event of flight delays outside of Trafalgar’s control, the transfers will be deemed to be cancelled. 5. All transfers are based on group transfers. No refund is therefore available for missed transfers, or guests not using this service. 6. In the event of unforeseen events (such as road or rail works, strikes or demonstrations), Trafalgar will not be responsible for delayed or cancelled transfers.
A couple of weeks prior to your holiday you will receive your Trafalgar wallet with your travel documents and literature. These documents are valuable and contain a wealth of advice and essential information to make your holiday as enjoyable as possible. Please read them carefully before your departure.
Passports and Visas You will require a passport valid for six months beyond the conclusion of your trip, with appropriate visas. Some itineraries may require multiple-entry visas for certain countries. You must contact your travel agent or applicable government authorities to get the necessary documentation. It is the sole responsibility of each guest to have a valid passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited.
Travel Insurance Travel insurance is a must have! It is imperative that you take out a comprehensive travel insurance policy that covers you the entire time you are away from home. Your policy should cover the following:
*Heathrow Airport: Guests will be picked up and dropped off in time to meet all flights booked to/from London’s Heathrow Airport. *Gatwick Airport: For guests flying into London's Gatwick Airport, Trafalgar recommends the Gatwick Express, see Gatwick Express's website at www.gatwickexpress.com
• Trip cancellation or curtailment • Loss or damage to property and baggage • Loss of cash, traveller’s cheques, etc. • Medical costs and personal accident
Trafalgar’s Express Check-In
Don’t forget to pack a copy of your policy, contact phone numbers and instructions on how to claim in the unlikely event that it is necessary.
Please register as soon as possible after making your booking. By registering with Trafalgar’s Express Check-In, you are ensuring we receive all the essential information we need to better anticipate your needs while on your trip.
Airport Transfers in Europe Trafalgar bonus! All Trafalgar guests receive complimentary arrival and departure transfers by shuttle bus on the arrival and departure day of their itinerary at the times specified on the individual itinerary pages. Any guests whose flight times do not coincide with the shuttle bus transfer timings may choose to book and purchase a transfer. Additionally, guests arriving before or leaving after the scheduled itinerary day may also book and buy a transfer through Trafalgar providing that they also purchase the additional pre and post itinerary hotel night(s) from Trafalgar.
Other benefits include: • You won’t be required to show your passport at each hotel • Your Travel Director will have all your important details immediately • You’ll receive useful information and tips before you go and compelling offers from our partners It should take less than 10 minutes to register and you should have the following information ready: • Your booking number and last name • The passport details of everyone on your booking • The emergency contact details of your nominated person (should an unlikely event arise)
Note that flight timings must be provided to Trafalgar no fewer than 21 days before flight departure. Please see Trafalgar’s transfer terms and conditions.
Airport Transfers in London Transfers can be expensive, particularly between the airport and your London hotel. Trafalgar has negotiated special group transfer rates from London’s Heathrow* Airport to the door of your Trafalgar London hotel: $38 per person per single trip to/from Heathrow Airport. 3
Please note that airport porterage at the beginning and end of your guided holiday is not included. Loss or damage to luggage or any of your belongings is at your own risk, so please protect yourself with appropriate insurance.
Please note, if you check in within 15 days of departure, we cannot guarantee your Travel Director will receive your details. In this instance, please print your completed registration form and present it to your Travel Director at the start of your holiday. All of your details are kept secure.
1. Go to www.trafalgar.com/express
When travelling as a couple, pack each suitcase with day and evening clothing for each person, so that in the unlikely event one of your suitcases is mislaid on your flight, you’ll still be able to manage. Ensure that your personal and holiday details are written on a label inside each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
2. Enter your Booking No. and Last Name 3. Answer all questions and click 'submit'
Make sure that your luggage is in good secure condition, and use a TSA approved lock for US security checkpoints. When carrying fragile items, use a rigid style suitcase for protection
presents European Discoveries
Check-in only your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft. There are strict airport security regulations on items that may be carried on board aircraft such as liquids/gels and metal objects. Please consult your airline or travel agent regarding these and other restricted items and how they must be displayed at airport security checkpoints.
We suggest you pack only essential items for daytime use in your hand-baggage, both for your flight and while on the coach. For example, your camera, medicines, anything that you use frequently or is particularly valuable. Expensive jewellery, clothing, etc. should be left at home for your peace of mind.
Luggage Allowance This is restricted to one large suitcase per person with dimensions not exceeding 30x19x10” (76x45x25 cm) and a maximum weight of 50 lb (23 kg). Hotel porterage of this luggage is included in your holiday price.
Clothing & Footwear For information on suitable clothing and footwear, please refer to the listings under each country. However, a general tip would be to make sure you bring comfortable walking shoes as a number of cities in Europe are developing as havens for pedestrians.
Hand Luggage Hand luggage should be one piece per person and small enough to fit under your coach seat or on the small overhead shelf compartment. This is your responsibility and should be carried on/off the coach with you. Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartment of the coach and cannot be accepted as carry-on luggage.
What to Bring This will depend upon your personal preferences, where you are travelling to and the time of year you are travelling. We generally recommend casual, lightweight, drip-dry clothing that requires little or no ironing. Laundry facilities are available at most of the places we stay, however, take sufficient clothing to last for about a week. Below is a list of items to consider packing for your Trafalgar holiday: Clothing Swimsuit Sandals Hat Shorts/skirts Warm jacket Waterproof jacket Good walking shoes
Your understanding and cooperation is appreciated, particularly as it is necessary for your safety and comfort. If a second suitcase is carried, or if it exceeds the permitted weight and/or dimensions, a charge of €6/£5 per travelling day will be collected by your Travel Director. Airlines may have additional restrictions and may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies.
Undergarments Socks Sleepwear Jeans/trousers Pullover/cardigan Shirts/blouses
General Items Spare batteries/charger Medications & prescriptions Toiletries Insect repellent Travel sewing kit Plastic bags Water bottle (screw top lid) Sachets of washing powder
Camera/memory cards Power plug adapters/converter
Trafalgar itineraries include many features that will save you money on your trip – if you study your itinerary pages in the Trafalgar brochure you will see how many highlight visits and other sightseeing is included, as well as meals and entertainment. For personal items such as souvenirs, gifts, taxi fares, laundry and gratuities, we suggest you allow €9-€11 per day in Europe and £8£10 per day in the UK. In addition, we recommend you budget for the following extra expenses per person:
Collapsible umbrella Sunscreen Pocket calculator Travel alarm clock Sunglasses Money belt or holster
Meals Lunches are usually not included and individual requirements vary, but we suggest you allow €10/£9 per day. Where evening meals are not included, the cost will depend on the type and locations of restaurants used. As a guide, allow €25-€30/£22-£30 per day. You should budget for drinks with meals and refreshment stops during the day. Non-alcoholic drinks cost approximately €2-€3/£1.50£2.50 each.
Essentials Passport (& Visas) Travel insurance policy Trafalgar documents Airline tickets Credit cards/pre-loaded currency cards NB Do not pack your passport or money in your suitcase. Tip: Weed out your wallet prior to leaving. Only take the essential identifiers like your drivers license and just two credit cards - one to carry, another to be locked in your hotel room safe.
Optional Excursions Experience has shown us that most guests participate in these excursions and you should therefore budget for them in advance. Optional excursions are operated by third party suppliers, but have been approved and endorsed by Trafalgar. These may be purchased direct from your Travel Director who will accept payment in cash in most major currencies, such as US Dollars or Australian Dollars as well as major credit cards (Visa, MasterCard, American Express). Full details and prices are shown in your itinerary leaflet or on the guided holiday itinerary pages on the Trafalgar website.
Health See individual country information for any specific health requirements or recommendations. If you are on a regular course of medication or there are medicines that particularly suit you, we recommend that you bring an adequate supply for your entire trip. Identical brands may not be available elsewhere, but also bring a copy of your prescription. For easy access when travelling, please keep all your medication in your hand luggage, not in your suitcases. Carry prescription drugs in their original package to avoid customs questions. We respectfully suggest older passengers and those suffering from any existing medical conditions should have a thorough check-up with their doctor prior to departure. If you wear eyeglasses, you may wish to bring an extra pair or set of contact lenses in your carry-on luggage. If you have any existing medical conditions, dietary requirements or disability that should be brought to our attention, it is essential that you inform us via your travel agent. Medical attention can be very expensive outside your own country, so be sure to take out adequate insurance.
Money Since 2002, the Euro has been the currency throughout much of Europe. Please see the individual listings under each country for the applicable currency. We strongly recommend that you buy a small amount of each currency, particularly Euros, before arriving on the continent, since there may be no opportunity to exchange money as you enter a country. This enables you to make your initial purchases until you manage to get to a bank. It is also possible at some banks and ATMs to draw cash on presentation of your credit card, though this may incur fees/ interest payments – check with your bank before departure. It is a good idea to deposit sufficient funds into your accounts prior to departure and then use your Personal Identification Number (PIN) to access them. Check with your bankcard company regarding possible ATM availability. Even if you are planning to use your credit card, you may also like to arrange a Prepaid Currency card before you leave home. These are available in Euros, Pounds Sterling and other major currencies and allow you to pre-load any amount you wish. They can be used at ATMs as well as in shops and restaurants across Europe. Further information can be found at www.cashpassport.com
Vaccinations Please contact your doctor or healthcare provider before travelling to determine which vaccinations are recommended.
Make Friends Before You Go When you travel with Trafalgar you will have the opportunity to meet new and interesting people from around the world. You can meet up with your fellow travelling companions by visiting Trafalgar’s Online Community. Read posts from fellow travellers in our Online Forum and register for My Community, your private travel group portal. Visit www.trafalgar.com/ community and click on the links at the bottom of the page.
Please note that we don't recommend the use of travellers cheques as these are increasingly difficult to change and often incur fees. In Britain, you must have £ Sterling currency. Euros are accepted in Banks and Bureau de Change, but not in shops, restaurants, bars, etc. Trafalgar’s London Reception Centre and Hotel Service Desk also accept Euro currency.
Credit Cards If you have a credit card, we strongly recommend that you bring it with you, since this gives you extra financial flexibility while travelling. The major international credit cards, especially Visa or MasterCard, are accepted by many restaurants, shops and hotels. The bill you sign will be made out in much the same way as at home, except that the total will be in the local currency. This will be converted into your home currency by the credit card company and invoiced in the usual way. Here are some further tips on using credit cards while travelling. •
Check the expiry date of your credit card and the amount of credit available to you (do not forget any credit card purchases made just before you leave).
Call your credit card company to advise them you will be travelling, as some companies will block the credit card when they notice unusual charge activity.
Ensure you memorise your Personal Identification Number (PIN); do not write it down.
Ensure that your credit card is kept in view at all times when paying for goods and services.
Ensure that the total amount of your purchase is entered on the sales voucher in the correct currency before you sign it.
Retain all copies of sales vouchers until you have verified them against your statements.
Insist that all ‘spoiled’ sales vouchers be destroyed in your presence.
Make sure your credit card is carried on your person.
Never leave your credit card unattended in your hotel room, a vehicle or any other place.
Treat your credit card as you would cash.
Report immediately the loss or theft of your credit card.
Weather The climate in Europe is moderately continental and humid in the summer. For weather conditions pertinent to your travel timetable, visit these websites: • • •
www.weather.com www.cnn.com/weather/ www.bbc.co.uk/weather/world
Mail Prior to departing you should stop your mail or arrange for a neighbour to collect it. A full mailbox can be a treasure trove for hackers and identity thieves.
While you are travelling... Your Travel Director and Coach Driver
Throughout your Trafalgar guided holiday you will be accompanied by a professional Travel Director and experienced Coach Driver. A Trafalgar Travel Director is more than just a guide. They are seasoned and experienced travellers, specially selected for their in-depth knowledge of the regions you will visit. They will enrich your experience with informative commentary on the history, culture and natural landscape of the region and reveal the hidden places that only an insider would know. They will also introduce you to your travelling companions and make you feel welcome. Trafalgar’s Coach Drivers are fully licensed, qualified and experienced professionals who are selected for their impeccable driving skills and record.
Most of your sightseeing activities are included in your holiday price. However, there is a wide range of other exciting excursions available, both while travelling and in the gateway cities before and after your trip. To assist you with planning your budget, your travel documents will include a comprehensive day-by-day itinerary with full details and costs of the optional excursions available. Some optional excursions cannot be paid by credit card. Your Travel Director will advise you. Please note that optional excursions are operated by third parties and Trafalgar accepts no liability. All optional excursions are undertaken at your own risk.
In London, most of our hotels display a Trafalgar Noticeboard. If you do not find one, please ask the Trafalgar Local Host or at the concierge desk. Please read the notices as they contain details about the times your Local Host will be in the hotel and about meeting your Travel Director, if you are joining your holiday in London.
If upon arrival at the airport after your flight, your baggage fails to arrive or arrives damaged, go immediately to the airline representative (often situated in the Arrivals Hall before you go through customs) and report your loss/ damage. They will ask you for the numbered baggage receipts given to you when you checked your baggage in for the flight. They will then commence a search for your baggage, and may award you some compensation to buy essential clothing until your baggage is found. You should also contact your travel insurance assistance company, as they may help with the recovery of the bag and offer some monetary compensation depending on the length of time the baggage remains missing.
During your trip, your Travel Director will post a daily notice with details of the program timetable. Please check this regularly for the most up-to-date information and be ready at the specified times.
Europe is different! Visiting Europe is a totally new and different experience from life back home. You will find different people, food and customs and a completely different attitude and way of life. While many of its customs may seem strange to a visitor, they are, after all, what makes Europe ‘Europe’. So our advice is to keep an open mind and enjoy the unfamiliar.
Currency Packs Trafalgar’s Currency Packs are one of the easiest ways for you to buy foreign currency for Europe. You will not have the inconvenience of standing in line on cross-channel ferries waiting to change money. We recommend at least one pack per person to give you just the right amount of currency to get you started. Currency Packs can be purchased at the start of your trip from your Travel Director at Trafalgar’s London Reception Centre. You can pay in US dollars, Canadian dollars, Euros or Pounds Sterling.
Hotels At Trafalgar we pride ourselves on our superior hotel selection. Our hotels are centrally located and close to major attractions. As we travel from major cities to remote regions, the standards can vary, but you can rest assured that the hotels we have selected are the best available. Europe has a tourism industry which has developed over several centuries and across many different countries, each with its own culture and traditions. The hotels often reflect that, so don’t expect European hotels to be the same as those back home. Not all hotels are air-conditioned, for example, since in parts of Europe the climate does not usually warrant it. All Trafalgar hotel accommodation have private facilities, but again, this will vary. Most bathrooms have a bathtub with integrated shower, but occasionally only a walk-in shower. Room sizes in Europe, the UK and Ireland are generally smaller than in other parts of the world, and can vary within the same hotel, particularly where the hotel is a historic building.
Your Holiday Trafalgar’s philosophy is that it’s your holiday and you should have the freedom to enjoy yourself as you wish. However, a great deal of planning goes into your itinerary to ensure you see all the main sights in the places visited. Trafalgar ensures you enjoy a full sightseeing experience in all major towns and cities visited on your itinerary. Local sightseeing is conducted by qualified Local Guides who are eager to share their vast knowledge and love of the local history and culture. In other places, your Travel Director will give you a brief orientation drive or walk to familiarise you with the locality, usually on the way to your hotel.
Twin rooms usually consist of two single beds while double rooms contain one matrimonial bed. Triple rooms may consist of one double-bed and the third bed may be a rollaway bed. Single rooms in European hotels are generally smaller than twin-bedded rooms, and may contain one single bed.
Once something is lost it is often difficult to find. Trafalgar cannot accept responsibility for property lost anywhere, although we will do our utmost to try and recover lost items. If you notice the loss while on your trip, you should immediately report it to your Travel Director who will complete a lost property form and give you a copy for insurance purposes. If you wish Trafalgar to trace any lost property for you – once your trip has ended – you should contact Trafalgar’s London Reception Centre or Hotel Service Desk. Any lost property found will be returned to you at your own expense.
You are strongly advised to book all your pre and post trip hotel accommodation before you travel. In large cities rooms are constantly in demand for tourism and business purposes. NB Trafalgar contracted your trip accommodation many months ago. However, on occasions the hotel may need to relocate its guests into alternative accommodation. This can happen particularly when special events such as major conferences or exhibitions are taking place. It is beyond Trafalgar’s control, but we will always do our utmost to minimise any inconvenience and you can rest assured that all sightseeing inclusions will be unchanged.
Your Coach Modern, air-conditioned coaches have been carefully selected by Trafalgar with your comfort, safety and scenic viewing in mind. Your Trafalgar team will explain all the safety features of your coach at the beginning of your trip. For the comfort of all travellers, Trafalgar enforces a no-alcohol and no-smoking policy on board the coach. Our coaches are equipped with DVD and/or CD players.
Facilities All hotel rooms are clean and well serviced. Tea and coffee making facilities are provided within most hotels rooms in the UK, however this is uncommon in European hotels. Rooms usually contain STD/ISD phone and a television, and may have a mini bar, room service and in-house movies. Wherever possible we select establishments that offer additional facilities too, such as swimming pool, sauna, restaurants and bars. Please refer to the itinerary in your travel wallet for information regarding accommodation at each stop.
Please note that antiseptic, bandages and other over-thecounter medications such as aspirin are not carried on the coach. Your Travel Director will be able to direct you as to where these items may be purchased locally should you need them. Porterage Your coach crew is always there to lend a hand and to liaise closely with hotels to ensure efficient handling of your luggage.
Allocation of rooms Trafalgar does not allocate the rooms in any hotel – this is done by the hotel staff – nor can we guarantee the position of your room within any hotel. If you are on your guided holiday and you feel that you are receiving a disproportionate number of smaller rooms or rooms without a view, please inform your Travel Director.
Seat Rotation Where appropriate, our seat rotation scheme ensures you get to know your fellow travelling companions and enjoy the views from a different vantage point each day. A Clean Coach
Hotel Check-in & Check-out
Your driver is responsible for the coach inside and out. Please assist by eating and drinking on board as little as possible.
Arrangements are made to ensure that check-in and check-out at hotels run smoothly, and your Travel Director will advise you in advance of the procedure before arriving at each hotel. On departing the hotel, always remember to return your room key to reception before boarding the coach!
No Smoking For the comfort of all travellers, smoking is not permitted on board our coaches, but smokers need not worry – frequent comfort and relaxation stops are made along the way.
Personal Hotel Expenses Any additional costs incurred during your stay at the hotels (for example, laundry, telephone calls and bar bills) are your responsibility. Please ensure that your account is settled on the evening before you leave to ensure a smooth and speedy departure the following morning.
Coaches on all itineraries in Europe are equipped with restrooms. While you are free to use this facility whenever required, your Travel Director will suggest that you make use of the facilities available at our frequent comfort stops.
When there is a two-night stopover, arrangements can be made for your laundry with hotel housekeeping (at your cost). Please note laundry services are not available on weekends or local holidays.
Breakfast Your holiday includes daily breakfasts following local traditions. Please note that in London, breakfast is only included if you have stayed in the hotel on the preceding
and €2/£1 per half-day for a Local Guide.
night and booked it through Trafalgar. Check with Trafalgar in London as to how your breakfast will be served at your London hotel on the morning of your trip departure. In Britain and Ireland, and on the majority of our Europe itineraries, you will enjoy a cold or hot buffet style breakfast. Please refer to your itinerary pages in the relevant Trafalgar brochure for full details.
While on your guided holiday, tips and service charges are included for your included meals, accommodations and porterage, but at other times we suggest the following as a guide to general tipping practices in Europe/UK:
Room service waiter: €1/£1 (We recommend that you carry some small change with you, as it is not usual to ask for change when tipping.)
Taxis: 10-15% of the fare on the meter.
Restaurants & bars: 10-15% of the total bill. If a service charge has already been added, there is no need to tip as much or at all.
Dinner While Trafalgar encourages hotels to provide meals that feature local flavours, most offer fairly plain international fare that caters for the broadest range of tastes. If you have a more adventurous palate, you will still have a number of opportunities to sample local specialities throughout your holiday, either during your free time or on our unique Be My Guest dining experiences and other Highlight dining occasions.
Photography Bring extra batteries and memory cards. Depending on the destination, use re-sealable plastic bags to protect camera equipment from dampness. Never leave a camera in a hotel room or elsewhere unattended.
Freedom at Meal Times Trafalgar’s philosophy of a careful mix of free time and organised activities extends to your meal arrangements, and only a limited number of lunches are included on our itineraries. We believe you should be free to spend your time at lunch stops in your own way, maybe trying a local dish or taking a light snack and using the extra time for additional sightseeing or shopping. Occasionally, our daily itinerary may require us to make a lunch stop at a recommended roadside eatery. In certain cities, dinners are not included, giving you an opportunity to dine out on your own, sample regional dishes and eat in typical local restaurants. Your Travel Director will be able to offer advice to help you choose.
Staying In Touch Phoning home from hotels can be expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones (pay phones). Your Travel Director will advise you how to use the telephone if you are unsure. Alternatively, you could use an eKIT phonecard.
What is eKIT? eKIT is your global phone card and web communication service designed to keep you in touch with family and friends while you’re travelling.
Drinks When not specified on an included meal, drinks are always at your own expense. In some European cafés/bars you pay one price to drink at the bar, and a higher price to sit at a table. Alcoholic drinks can be much more expensive if purchased in hotel bars.
eKIT provides: • • • • •
Water While tap water is perfectly safe to drink in many European countries, we suggest you drink bottled water where available. You may also wish to carry a small bottle of water with you throughout the day to ensure you are sufficiently hydrated.
Low cost international calls Send and receive voice mails Free email service Send SMS text messages from the web An online travel vault for secure storage of important documents (e.g. passport number) 24-hour customer service.
For more information check out the Trafalgar eKIT phone card in your travel wallet or go to www.Trafalgar.eKIT.com
How do I join?
We are confident that by the end of your trip you will have come to appreciate the important role your Travel Director and Coach Driver have played in giving you the best possible holiday experience. If you have been pleased with their services, you may wish to express this satisfaction with a gratuity, as is customary throughout the world. Since this is a matter of a private and individual nature, you should seal your gratuity in an envelope to present to each of them separately at the end of your holiday.
Use your credit card to set up an account at www.Trafalgar.eKIT.com or call 24-hour customer service. Join before you go and receive a Trafalgar eKIT joining bonus!
Suggested tipping rates (per person travelling) for your Trafalgar team in Europe/UK are €4/£3 per day for your Travel Director, €2.50/£2 per day for your Coach Driver, 9
How do I use it?
We also recommend that you photocopy your passport and credit card details and leave them in your suitcase in case of loss. If you are unsure about security while on holiday, your Travel Director will provide you with the best advice. If you need to make cash withdrawals, ATMs in bank lobbies are less vulnerable to devices that capture your credit card information as they generally have camera surveillance.
Your account number and PIN gives you access to all the phone and web based services. To make a call, simply use the toll-free access numbers for the country you are in, which you will find listed on your eKIT card, or at www.Trafalgar.eKIT.com How long does it last? eKIT is a rechargeable service – simply recharge your account using your credit card at www.Trafalgar.eKIT.com or call their 24-hour customer service. Ask about the monthly recharge bonus.
Doctors If at any time on your guided holiday you require a doctor, please inform your Travel Director who will arrange this for you. If you are staying at a Trafalgar hotel prior to your guided holiday commencing, please ask the hotel concierge to call the doctor. Ensure that you keep receipts for the doctor’s visits, medicines and any other expenses incurred, as you will need them to claim on your insurance.
Is it competitive? Yes – you may find cheaper phone cards in major cities – but you can only use them in the country of purchase and may not be in a language you understand. The advantages of eKIT: • • • •
It can be used from 70+ countries. You can call over 200 countries. You can recharge the card as you travel. You can use any balance remaining once you get home.
Public Holidays and Changes During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited, so we sometimes have to make slight itinerary adjustments. We advise you to check with your Travel Agent before selecting a departure date so that your enjoyment won’t be diminished. Also, local holidays, closing days and other circumstances may change the day of the week for timetabled dining out, gala dinners, sightseeing and other included activities.
Emailing Home Many hotels have wi-fi in the public areas as well as in the rooms and there is usually a charge for this. Some hotels also have one or two computers in the reception area for the use of guests. Internet cafes are also available in many cities. Tip: Be careful with hotel computers. Do not access financial data on hotel or public computers or on public wi-fi networks.
Guest Feedback Your feedback is always welcomed. Towards the end of your trip, your Travel Director will hand out a feedback questionnaire. We ask that you answer the questions, make any relevant comments and hand it back to your Travel Director. The questionnaires are sealed and returned to our Head Office. Every sheet is read and a summary of each holiday is given to management, and where necessary, appropriate action is taken to rectify any problems.
Shipping If you plan to purchase heavy items, we would recommend that you have them shipped to your home address, as airline charges are high for excess baggage. This can either be arranged by the shop where you make your purchases, or you can make up a parcel and ship it home. Our Reception Centre in London can advise you of some companies who specialise in this service. Note: • •
Goods may take several months to reach your home. You will be liable for import duty on all goods shipped to your home – personal duty-free allowances only apply to goods carried home personally. You are strongly advised to insure goods being shipped in case of breakage or non-arrival.
Security It is important that you take precautions when travelling anywhere. If hotel security boxes are available then we recommend you use them for all your valuables. Do not leave these items in your hotel room. Prior to leaving home, purchase a shoulder or neck holster or a money belt to carry items such as your passport or extra money – make sure it is not visible under your clothing. Be wary of pickpockets! Wallets and purses should be kept out of sight in front/inside pockets; carry your handbags and backpacks around your front.
Trafalgar’s London Reception Centre Your home away from home!
Summer Opening Hours (8 April – 25 October 2013)
A friendly welcome awaits you at Trafalgar’s new London Reception Centre – the departure point for all itineraries commencing in London. Our aim is to make your stay in London as enjoyable as possible, so drop in and take advantage of our fantastic range of services and facilities.
Sunday to Thursday 5am – 7pm
In an excellent location very close to Waterloo train station and opposite the famous London Eye, the Centre features state-of-the-art design and technology. Here you can relax in comfort before your Trafalgar itinerary departs. Catch up with international news on TV, read the paper or check your emails using our free Wi-Fi facility or internet café.
Friday & Saturday 5am – 8pm Winter Opening Hours Daily 7am – 7pm
If you are staying in a Trafalgar hotel, your Trafalgar Local Host will visit daily to provide you with important departure information and assist you in any other way they can. Please check the hotel noticeboard for visiting hours and information, or ask the concierge.
At the Hospitality Desk, our highly trained Local Hosts can arrange additional accommodation and confirm any current bookings on your behalf, as well as book London sightseeing excursions, an exciting range of out-of-town trips, plus priority entry tickets to famous London attractions such as Madame Tussaud’s, the Planetarium and London Eye.
If you are not staying at a Trafalgar hotel the night prior to the trip departure date, please ensure you contact us on +44 207 620 8900 to reconfirm. You must quote your Trafalgar booking reference number when you call. The reference number is located at the bottom of your Trafalgar vouchers.
For further information, visit us online at www.trafalgar.com/lrc
Many of our guests are away from home for some time, so if you are in London and wish to receive mail while away, you can have it sent to Trafalgar’s London Reception Centre to await your collection. It should be clearly addressed showing your surname in capital letters, your guided holiday number and date of arrival in London, and the name of your Trafalgar London hotel.
Address & Contact Details Trafalgar London Reception Centre 79 York Road, London SE1 7NJ Tel: +44 (0) 207 620 8900 Email: London.firstname.lastname@example.org
London Reception Centre
Austria Capital: Vienna
Population: 8.3 million
Location: Central Europe
Land area: 83,858km2 (32,378mi2)
Famous for: Apple Strudel, Mozart, Sound of Music
covered in dark chocolate icing). Local beers are excellent and reasonably priced. White wines are popular (Riesling, Veltliner), but there are some good red wines. Schnapps liquor is found in most German speaking countries and is made by distilling various fruits. Austrian water, which comes from the Syrian Alps, tastes mountain-fresh. However, if you come across a sign ‘Kein Trinkwasser’ the water is NOT fit for drinking.
The currency used is the Euro. Euro coins are issued in 2, 1, 50c, 20c, 10c, 5c, 2c, and 1c and notes in 500, 200, 100, 50, 20, 10, 5. ATMs are widespread in Austria and are called Bankomat.
Geography It is a landlocked country with a major river known as the Danube. Austria is mainly an alpine country two thirds being mountainous.
Best Buys Cameras, glassware/crystal, chinaware – Viennese local handicrafts, dirndls (traditional Austrian dress), embroidered blouses and lederhosen, woodcarvings, dried flower pictures, Viennese petit point, winter sports equipment.
Climate and Clothing The climate in Austria is a moderate continental climate. Summer days are warm with cooler evenings and winters are cold. Even in summer you will need a cardigan or jumper for the sudden cooler evenings.
Shopping Hours Shops are generally open Monday-Friday 9am to 6pm. Many shops close at 12 noon or 5pm on Saturdays and are closed on Sundays.
Manners and Customs Austrians tend to be formal in both their social and business dealings. One should shake hands when greeting or saying goodbye. It is considered impolite to leave a restaurant or shop without saying ‘Auf Wiedersehen’ – Goodbye. Tipping is not high but widespread. On restaurant bills 10-15% is added, and it is usual to leave only small change.
Postal Information Stamps can be purchased at post offices and tobacconists. Post boxes are painted yellow.
Telephone The country code is +43 (dialling in) and international access 00 (dialling out). Telephones are recognised by a sign with a black receiver in a yellow circle on the door and the word ‘fernsprecher’. All booths have multilingual instructions. Directory assistance is 118200. Many post offices also have telephones where calls are made and paid for at the counter afterwards.
Food and Drink Austrian food is distinctive and is traditionally of the stodgy, hearty ‘meat and dumplings’ variety. Traditional dishes include Wiener schnitzel (veal in breadcrumbs) and Goulash. Many of the simpler meals are often made with rice, potatoes and dumplings (Knödel), with delicious sauces. It is renowned for its pastries, desserts and cakes; the most famous ones being Apfelstudel (Apple Strudel) and Sachertorte (a 2-layer chocolate sponge cake with apricot jam in the middle,
eKIT The access number for Austria is 0800-291-018.
Public Toilets In general you will need to pay to use a public toilet. Toilets will either be staffed by a toilet assistant or will be ‘slot’ machine operated. Prices range between €0.20 and €1. Toilets may be labelled with symbols of a man and a woman, the initial WC with ‘Damen’ (ladies) and ‘Herren’ (gentlemen).
Canola field, Salzburg
Belgium Capital: Brussels
Population: 10.8 million
Location: Western Europe
Land Area: 30,500km2 (1,783mi2 )
Language: Flemish, French and German
Famous for: Chocolates and mussels
Food and Drink
The currency used is the Euro. Exchange offices are open Mondays to Fridays, 8am to 12 noon and 1pm to 5pm. These offices, together with the banks, give a far better exchange rate than hotels, shops and restaurants. Major credit cards are widely accepted.
Mussels and ‘frites’ (French Fries) are the speciality but other delicious dishes include ‘waterzooi’ (chicken or seafood cooked in cream sauce with vegetables), ‘Anguille au vert’ (eel flavoured with sorrel, sage and parsley), and ‘carbonade’ (beef casserole cooked with onions and beer). The best known dessert of Belgian origin must be waffles, but ‘crêpes aux pommes’ (apple pancakes) are definitely worth trying.
Bank opening hours Mondays to Fridays, 9am to 12 noon and 2pm to 4pm/5pm; some banks are open 9am to 12 noon on Saturdays.
With almost everything the most common drink is Belgian beer of which there are over 500 varieties. The water in Belgium is safe to drink.
The majority of West European capitals are within 1,000km (610 miles) of Brussels.
Climate and clothing
Lace, glass and crystal ware, pewter, leather goods, antiques and Belgian chocolates - said to be the best in the world.
From the coast inland to Brussels, the Belgian climate is temperate maritime, similar to south-east England. The Ardennes have more continental weather, with warmer summers and colder winters. The average temperature is lowest in January at 3°C (37°F) and highest in July at 18°C (64°F). Rain can be expected at any time of year and so a light raincoat would be very useful.
Shopping Hours Shops are generally open Mondays to Saturdays 9am to 6pm. Some shops close between 12 noon and 2pm.
Postal Information Look for the words Postes/Posterijen in shiny white letters on a red background. Opening hours are 8am to 5pm or 9am to 6pm. You may also purchase stamps at many news stands, bookshops, street kiosks and vending machines. Mail boxes are red and are generally wall-mounted.
Manners and Customs Belgians are generally friendly. Muster your school French or dabble in Dutch and you’ll find locals will appreciate your efforts and respond. On the other hand, it won’t take you long to meet a resident English-speaker in Brussels’ cosmopolitan world.
Telephone The country code is +32 (dialling in) and international access 00 (dialling out). Away from the hotels the TT TéléphoneTélégraphe/Telefoon-Telegraaf) office is the place to make international and reverse charge (collect) telephone calls. eKIT The access numbers are Belgium 0800-49943, Brussels economy 02-400-6848 and Nationwide economy 078-160-170.
Public Toilets Public conveniences can be found in the larger metro and railway stations, museums and department stores. If there’s an attendant on duty, a few cents’ tip is customary. The rare and less than salubrious street facilities are best avoided. If toilet doors are not marked with the usual silhouettes, you’ll see the inscriptions WC, Toilettes/Toiletten, Dames (ladies) and Messieurs/Heren (gentlemen). Manneken Pis, Brussels
Bulgaria Capital: Sofia
Population: 7.5 million
Location: South East Europe
Land Area: 110,910km2 (42,822mi2)
Famous for: Black Sea beaches and yoghurt
Food and Drink
The currency used is the Lev (Lv). It is divided into 100 stotinki (1 Lev = 100 stotinki). Coins are issued in 1, 2, 5, 10, 20, 50 stotinki, 1 lev and banknotes in 2, 5, 10, 20, 50, 100 leva.
Because of its geographical position and long history Bulgarian cuisine is a mixture between Slavonic, Greek and Turkish cuisines. Speciality foods include Bansko-style kapama (meat and vegetables stewed in an earthenware dish), Rhodope cheverme (lamb roasted on a spit over an open fire) and Thracian katmi (a special type of pancake). National specialities include Shopska salad (sliced tomatoes, cucumbers, peppers and parsley topped with grated sheep’s cheese) and tarator (a cold soup of chopped cucumber, walnuts and yogurt). Also tempting is shish kebab, stuffed vine or cabbage leaves and moussaka. Bulgarian wines are the perfect companion for Bulgarian food. Bulgaria is one of the world’s largest wine producers. The Bulgarian white and red wines such as Gumza, Dimiat, Pamid, Muscat, Misket, Mavrud and Melnik are well known to connoisseurs. Tap water is normally chlorinated, and while relatively safe, can cause mild stomach upsets. It is advisable to drink bottled water.
Bank opening hours Mondays to Fridays 9am to 4pm.
Geography It may be small but Bulgaria has a great variety of topographical features. The land can be divided into plains, plateaus, hills, mountains, basins, gorges, and deep river valleys.
Climate and Clothing Bulgaria has a temperate climate, with cool and damp winters, very hot and dry summers, and a Mediterranean influence along the Black Sea coast. Climate varies according to elevation and it frequently rains during spring and autumn. Medium weight clothing is required most of the year and warmer outdoor wear is necessary in winter.
Best Buys The main shopping area of Sofia is the Vitosha Boulevard. Bulgarian handicrafts, wines, spirits and confectionery can all be purchased.
Manners and Customs
Shopping Hours Shops and stores are generally open Mondays to Saturdays, 10am to 8pm.
Normal courtesies should be observed and handshaking is the normal form of greeting. Dress should be conservative but casual. If invited to the home, a small souvenir from one’s homeland is an acceptable gift. Do not give money. Remember that a nod of the head means no and a shake of the head means yes.
Postal Information The General Post Office in Four Gurko Street in Sofia is open 24 hours. Post office opening hours are usually Mondays to Fridays 8.30am to 5.30pm.
Telephone The country code is +359 (dialling in) and international access 00 (dialling out). Calls from some parts of the country must be placed through the international operator. There are many public telephones in the main towns.
Veliko Tarnovo, Bulgaria
England Capital: London
Population: 51 million
Location: Western Europe
Land Area: 130,395km2 (50,150mi2)
Famous for: The Royal Family, Harrods, tea, fish and chips
hearty flavour, order succulent English pork chops, or ham, baked or roasted. Gammon, a cut of ham is boiled or fried. Main courses are normally garnished with a selection of vegetables – green beans, brussel sprouts, cauliflower or peas and potatoes. Most pubs serve good hearty meals including fish and chips and you may wish to sample traditional English beer (bitter). If you feel like a change, a variety of other types of cuisine from around the globe are readily available, in particular in London. The water throughout the United Kingdom is safe to drink.
The currency used is the Pound Sterling (British Pound). It is divided into pence (1 Pound Sterling = 100 pence). Coins are issued in 1p, 2p, 5p, 10p, 20p, 50p, £1 and £2 and notes in £5, £10, £20 and £50. Credit cards are widely accepted and ATMs are everywhere.
Geography England is the most populous country in the United Kingdom. It shares land borders with Scotland to the north and Wales to the west. The country also includes over 100 smaller islands including the Isles of Scilly and the Isle of Wight. It is only 35km (21 miles) from France and is linked by the underwater Channel Tunnel. No location is more than 125km (77 miles) from tidal waters.
Best Buys Shopping in London will more than satisfy the appetite of any shopper. London’s department stores are legendary, the most famous being Harrods, Harvey Nichols, Selfridges and for old world architecture and high end fashion, Liberty. Good buys include antiques, clothing (designer and high street), china and glass (Royal Doulton, Spode, and Minton).
Climate and Clothing England has a temperate climate, with plenty of rainfall all year round, though the seasons are quite variable in temperature. Temperatures rarely fall below 5°C (23°F) or rise above 30°C (86°F). Be sure to take an umbrella.
Shopping hours Mondays to Saturdays, 9am to 5.30pm. Many shops are open on Sundays. In central London, the shops open later in the morning but generally stay open until around 7pm in the evening. Late night shopping is until 8/9pm in Oxford Street, Regent Street, Bond Street and Kensington High Street and all shops are open on Sundays in these areas.
Manners and Customs Tipping is expected by most people providing a service - taxi drivers, hotel doormen and airport and railway porters. A tip of 10-15% of the cost of the service is acceptable. In hotels and restaurants, check whether a service charge has been added to the bill. Smoking is now illegal in all public places.
Postal Information Post Office opening times vary but are generally open from Monday to Friday 9am to 5:30pm and Saturday 9am to 1pm.
Food and Drink The most traditional meal is roast beef (served with Yorkshire puddings), pork or lamb, served with roast potatoes. For
Buckingham Palace, London
England continued... Public Transport in London
The London Underground or tube, is the fastest and easiest way to get around town. In central London you are never more than a few minutes’ walk from a station. Each line has a name but you’ll probably find the colours easier to remember. What you pay generally depends on how many zones (1 - 6 zones) you travel through. You must buy a ticket before you travel and put it in the automatic entry/exit gates. The best way to see the sights is from the upper decks of a famous red double decker bus. They pass almost all the capital’s landmarks and famous shops. You’ll find it much easier and cheaper to buy a Travelcard or a Visitor Oyster Card which are both valid for use on London’s red buses and on the Underground. Travelcards are paper tickets available for 1 or 7 days of travel in London. Oyster is a smartcard which can store credit to pay for journeys. It is valid across all travel zones and automatically calculates the cheapest fare for all the journeys you make in a single day. Further information can be found at: http://visitorshop.tfl.gov.uk/home.html
The country code is +44 (dialling in) and international access 00, then the country code, area code (omitting any initial ‘0’) and finally the telephone number. For phoning home, you may find it more convenient to use a phone card telephone rather than an ordinary payphone. Some payphones also accept credit cards. eKIT The access numbers for England is 0800-032-6297, London economy 020-7943-2772 and Nationwide economy 0845-085-0855.
Useful Addresses and Phone Numbers London Tourist Information Centre, Victoria Station Forecourt London, SW1V 1JU T +44 0 90 68 66 3344 Visit London, 6th Floor, 2 More London Riverside London SE1 2RR T 020 7234 5800
Taxis in London If travelling around London a black cab/minicab is your safest option. You can stop a black cab anywhere provided the yellow ‘for hire’ sign is illuminated. Minicabs are a cheaper option for longer journeys and have to be ordered by telephone. Make sure you ask the price prior to booking. Consult the ‘Yellow Pages’ telephone directory under the heading ‘minicabs’.
Useful websites www.visitbritain.com www.visitlondon.com
Tower of London, London
France Capital: Paris
Population: 65 million
Location: Western Europe
Land Area: 547,030km2 (211,209mi2)
Famous for: Eiffel Tower, croissants and fashion
Manners and Customs
The currency used is the Euro. Some banks are closed on Mondays and open on Saturdays. In the provinces most banks close for lunch. Credit cards are widely accepted.
The French are very proud to be French and a few words of French will receive a more friendly reply than a request as to whether English is spoken. Handshaking is performed on meeting and parting or a kiss on both cheeks for those people you are more familiar with.
Geography France, officially called the Republic of France, is located in Western Europe. The country also has several overseas territories and islands around the world but the mainland of France is called Metropolitan France. It stretches north to south from the Mediterranean Sea to the North Sea and the English Channel and from the Rhine River to the Atlantic Ocean.
Food and Drink The French have an ongoing love affair with food and wine. Meals are lovingly prepared and consumed leisurely through a bevy of appetisers and main courses, usually accompanied by a number of wines. Boeuf bourgignon (beef stew with wine, herbs and vegetables), coq au vin (chicken cooked with bacon in a white wine and herb sauce) and bouillabaisse (fish stew) are featured on many menus. Cheese lovers will not be disappointed with hundreds of varieties to choose from.
Corsica is one of the 27 regions of France, but it is designated as a territorial collectivity by law. Although the island is separated from the continental mainland by the Ligurian Sea and is closer to Italy than to the French mainland, politically Corsica is part of Metropolitan France. It is located north of the Italian island of Sardinia and mountains comprise two-thirds of the island, forming a single chain. Corsica's culture contains elements of both the French and Italian, and the native Corsican language is recognised as a regional language by the French government.
No visit would be complete without a visit to a pâtisserie, with its delicate pastries you will definitely be tempted. Wine is the most popular alcoholic drink in France and of course for special occasions there is champagne. Typically French apéritifs (pre-dinner drinks) are Pastis, Ricard or Pernod. Coffee will generally be served black, unless a café au lait or café crème (with milk) is requested. Tap water is safe, except when marked ‘eau non potable’ (unsafe for drinking). There are many varieties of bottled water to choose from.
Climate and Clothing Generally cool winters and mild summers. However, along the coast it is a Mediterranean climate with mild winters and hot summers. In summer a good rule is lightweight clothing with a sweater and in winter warm woollens plus a raincoat.
Best Buys Perfume, clothing, lace, crystal/glass, china, silk scarves and ties, gloves, cheeses, coffee, wines, spirits and liqueurs. Shopping Hours Mondays to Saturdays, 9am to 6.30pm. Many shops close for lunch between noon and 2pm. In provincial France shops are often closed on Monday mornings.
Postal Information Post office opening hours are Mondays to Fridays, 9am to 7pm and Saturday 9am to 12 noon. Stamps can also be bought at ‘Tabacs’. In the provinces most post offices close for lunch.
Telephone The international country code is +33 (dialling in) and for international access (dialling out) dial 00. Most phone booths only accept phone cards. Eiffel Tower, Paris
France continued... eKIT The access numbers are France 0805-113-721, Paris economy 01-73-04-56-78 and Nationwide economy 0820-60-0052.
Arc de Triomphe to the Place de la Concorde, and is lined with horse chestnut trees. The Louvre is one of the world’s greatest art museums. This former palace for the French King is now a storehouse for treasures such as the Venus de Milo, the Mona Lisa and the French crown jewels – just a few of the 200,000 pieces in six different collections on display. Musée D’Orsay on the Left Bank houses France’s collection of paintings and sculptures produced between the 1840s and 1914. Housing pieces by Monet, Van Gogh, Matisse, Renoir, Cezanne and Degas is definitely worth a visit.
Public Toilets Those near important Metro stops in Paris are generally modern and quite clean. A saucer with small change on it means a tip is expected. If the toilet has no light switch, the light will go on when you lock the door. The women’s toilets are marked ‘Dames’, the men’s either ‘Messieurs’ or ‘Hommes’.
The Sacré Coeur Basilica situated on the top of Montmartre Hill deserves a visit. Its miraculously white facade derives from the special quality of the Chateau Landon stone that whitens and hardens with age. For many its most attractive feature is the view from the dome – you can easily see over 30 miles on a clear day! Don’t miss the chance of an excursion to Versailles, a beautiful palace located 19km (12 miles) outside Paris. Here Louis XIV created the most sumptuous royal court Europe had ever seen - partly for his own glory and partly to keep his nobles away from the trouble-making city of Paris. A museum since 1832, this impressive chateau with extensive gardens, a magnificent art collection and a wealth of historic connections proves a fascinating place to visit.
The Seine River divides Paris into two halves, the right and left bank. The Right Bank conjures up an image of bourgeois respectability. Historically the stronghold of merchants and royalty, it remains today the home of commerce and government. Faubourg Saint Honoré offers the luxury of ‘haute couture’ and jewellery shops, also the authority of the President’s palace, while the Champs Élysées claims the shops, film, advertising and airline companies. The Left Bank, in complete contrast, has always had a bohemian and intellectual image dating back to the founding of the university and the monasteries. Today, the Sorbonne, the Académie Francaise, the publishing houses and a myriad of book shops continue to exude an intellectual magnetism. Left Bank theatres typically prefer avant-garde drama.
Shopping The French shopper is one of the most demanding, so you can expect to find quality and choice. Paris reigns supreme as the fashion capital of the world, famous for its haute couture and ready-to-wear clothing and accessories. For more modestly priced clothing visit department stores Printemps and the Galeries Lafayette near the Opéra, the Bazar Hôtel de Ville (BHV) and the Samaritaine on the Right Bank, and the Bon Marché on the Left Bank. Or wander down the Champs Élysées for stores such as Sephora (perfume and make-up), Petit-Bateau (children’s wear), Louis Vuitton (designer leather goods), Lacoste (clothing) and international clothing stores such as Gap and Zara. Antique lovers should take a trip to the Louvre des Antiquaries on the Left Bank where shops specialize in everything from ancient Egyptian pieces to Art Nouveau.
Places to Go The River Seine is by far the best place to begin an exploration of Paris. The Seine provides a spectacular vantage point for city landmarks: the Palais de Chaillot and Trocadéro Gardens, the Grand and Petit Palais, the Palais Bourbon, Louvre Museum and Notre Dame all take on a dream-like quality when seen from a river boat. The cathedral of Notre Dame has had religious significance for at least 2,000 years. Building of the main part of Notre Dame began in 1163 and took 167 years to complete. The transition it represented from Romanesque to Gothic has been called a perfect expression of medieval architecture. Given the cathedral’s gigantic size, the balance of its proportions and the harmony of its facade – it’s nothing short of a miracle.
Paris by Night
The Eiffel Tower was constructed for the World Fair of 1889 commemorating 100 years since the Revolution. It remains an outstanding example of engineering - 15,000 pieces of metal joined together by 2,500,000 rivets, soaring 324m (1063ft) into the air. At the time, it was the tallest structure in the world. The critics hated it. Today however, it has become a symbol of Paris.
The Paris night scene has lost none of the glitter that Toulouse Lautrec made famous. Don’t miss the opportunity to see an exciting ‘Can-Can’ floor show at the ‘Moulin Rouge’ or ‘La Nouvelle Eve’ where the productions are as spectacular as ever. For many, Paris’s most important attraction is not cabaret but the cinema, Paris is a film-crazy city where directors and even screenplay writers often achieve a celebrity status equal to that of the stars. Theatre and art thrive here too. All in all, this city has a supreme talent for living that makes it a favourite of the French and foreigners alike.
The Champs Elysées still deserves to be called the world’s most celebrated avenue despite the commercialisation in recent years. It stretches in a perfectly straight line, from the
Germany Capital: Berlin
Population: 83 million
Location: Central Europe
Land Area: 357,021km (138,846mi ) 2
Famous for: The Berlin Wall, OktoberFest, Rhine wines
drink is beer - Germany has over 1,200 breweries. In Frankfurt, try the local cider (Apfelwein). Tap water is safe to drink.
The currency used is the Euro. Foreign currency can be changed at ordinary banks or savings banks (Sparkasse), and also at travel agencies and hotels although at less favourable rates.
Best Buys Clocks, music boxes, beer steins, cameras, porcelain and local costume items such as lederhosen, dirndls and Tyrolean hats.
Bank opening hours Mondays to Fridays, 8.30am to 1pm and 2.30pm to 4pm (on Thursdays until 5.30pm).
Shopping Hours Mondays to Fridays, 9am to 6.30pm and Saturdays, 9am to 2pm.
Geography Germany has several geographical regions including lowlands in the north, uplands in central parts and the Black Forest and Bavarian Alps in the south.
Postal Information Open Mondays to Fridays, 8am to 6pm and Saturdays, 8am to 12 noon. They also handle telegrams and telephone calls. Mail boxes are painted yellow with a black post-horn. Post offices in train stations are often open later.
Climate Most of Germany has a temperate seasonal climate with hot summer and cold winters. Rain is not uncommon in the summer so don’t forget an umbrella.
Telephone The country code is +49 (dialling in) and international access code is 00. Telephone booths are glass boxes with yellow frames displaying a sign with a black receiver in a yellow square. Calls abroad can be made from booths with a green disk marked ‘Ausland’.
Manners and Customs While the people are generally friendly a formal culture is present. Good manners and being polite when addressing people is important. Both married and older women are addressed as ‘Frau’. Customs for formal dress are comparable to Britain.
eKIT The access numbers are Germany 0800-100-6492, Frankfurt economy 069-6677-75528.
Food and Drink
You will find pork as a standard item on most menus. It is prepared in many different ways, and just about every part of the animal is eaten. Specialities include Rippchen mit Sauerkraut (pickled ribs of pork) and Bratwurst (grilled sausages) are the most popular snack. For dessert you cannot go past the world famous Black Forest Gateau. The national
There is usually a charge to use public toilets. Some are staffed; others have a slot machine on the door or at the entrance. Have coins ready (10c, 20c or 50c pieces). Toilet signs may be a man or woman symbol, the initials ‘WC’, or ‘Herren’ (gentlemen) or ‘Damen’ (ladies).
Brandenburg Gate, Berlin
Greece Capital: Athens
Population: 11.4 million
Location: Southern Europe
Land Area: 131,940km2 (50,942mi2)
Famous for: Greek Gods, Greek Islands, the Acropolis
finely chopped cucumber, garlic and olive oil), Melitzanosalata (eggplant purée) and Taramosalata (crushed fish eggs).
The currency used is the Euro.
Main dishes generally include meat, Moussaka (potatoes topped with eggplants, onions, minced beef and béchamel sauce) being the most famous, and kebabs.
Bank opening Hours Banks are open Monday to Thursday 8am to 2.30pm but close on Fridays at 2.00pm.
Seafood dishes especially on the islands are recommended. There is a large range of Greek wines to choose from, the most famous being Retsina, a white wine made with pine needle resin. Today's Greek wines are internationally recognised and are frequently awarded wine industry prizes. Local spirits include ouzo, an anise based clear spirit. Coffee is thick and sugary. It is advisable to drink bottled mineral water.
Geography It is a peninsular country, with an archipelago of about 2,000 islands.
Climate and Clothing Greece has a Mediterranean climate with mild winters and warm summers with little rainfall. From mid-May to September, it’s very hot in Athens so pack light clothing and good sunglasses. Winters can get chilly and wet so bring a warm jacket or coat.
Best Buys A selection of jewellery (gold, silver and reproductions of ancient jewellery), handmade carpets and rugs, leather (shoes, clothes, handbags), handicrafts such as embroidered items, woodwork and pottery.
Spring and autumn evenings can turn cool so you may need a light sweater or raincoat.
Shopping Hours Approximately 9am to 2.30pm on Mondays, Wednesdays and Saturdays. Then approximately 9am to 2.30pm and then 5.30pm to 8.30pm on Tuesdays, Thursdays and Fridays.
Manners and Customs Greek people are proud of their culture and with 97% being Christian Orthodox many of the traditional festivals celebrated today are religious. The Greeks are generally gregarious, generous and hospitable.
Tipping is normally at 10% of the bill. Handshaking is common and frequent. A nod of the head is a negative response.
Stamps may be purchased at the post offices. The post boxes are yellow. Stamps may also be bought at news stands and souvenir shops at a 10% surcharge.
Food and Drink
Food is celebrated in Greece. Appetizers (mezedes) come on small plates and can be shared. Try dolmades (stuffed vine leaves) or a selection of dips such as Tzatziki (yogurt with
The country code is +30 (dialling in) and the international access code is 00 (dialling out). Yellow phone booths permit direct dialling to countries abroad. eKIT The access numbers for Greece are 00800-126-434 or 00800-1809-201-2429.
Public Toilets Located in parks and squares throughout the centre of Athens. If there is someone in attendance, you should leave a small tip.
Useful website www.gnto.gr
The Acropolis, Athens
Hungary Capital: Budapest
Population :10.3 million
Location: Central Europe
Land Area: 93,030km2 (35,919mi2)
Famous for: Inventions like the Rubik’s cube, ballpoint pen
The currency used is the Hungarian Forint (HUF). Coins are issued in 5, 10, 20, 50, 100 HUF and notes in notes 200, 500, 1,000, 2,000, 5,000, 10,000, 20,000 HUF.
Traditional purchases include embroideries, Herend and Zsolnay porcelain, wooden toys and national dolls. Food products such as caviar and foie gras, and Hungarian wines and spirits are also a good buy.
Money can be changed at any Ibusz desk (at airport, hotels, main railway stations and at local offices) and banks. It is strongly recommended that you change your money before leaving Hungary. All exchange receipts must be kept and only 50% of changed money (up to a maximum of £50) can be reexchanged. ATMs are found in Budapest.
Shopping Hours Mondays to Fridays 10am to 6 or 7pm, Saturdays 10am to 1pm. Shopping centres have longer hours and some shops are open on Sundays.
Bank opening hours Mondays to Thursdays, 8am to 3pm and Fridays, 8am to 1pm.
Mondays to Fridays, 8am to 6pm and Saturdays, 8am to 2pm. Post offices handle mail, telephone, telegraph and telex services. Stamps can also be bought at tobacconists or where postcards are sold. Post boxes are painted red and usually decorated with the postal horn.
Geography A landlocked country. The north-south flowing Duna (Danube) and Tisza Rivers divide the country into three large regions.
Climate and Clothing
The country code is +36 (dialling in) and international access is 00 (dialling out). Pay phones are usually green and yellow or white aluminium glass-front kiosks. Self-explanatory instructions are displayed in all phone boxes. International calls are best made through the hotel switchboard or at a post office. The number for directory enquiries in foreign languages is 172-200.
Hungary has a continental climate with cold winters and warm to hot summers. Temperatures can fluctuate – average July temperatures are around 27ºC (81ºF) but the weather can suddenly change into a very brisk chill, so pack for all eventualities and bring a raincoat. Be prepared for snow and bracing cold in the winter.
Manners and Customs
eKIT The access number for Hungary are 06800-17053 or 06800-15970.
The Hungarians are a hospitable people, well-known for their informal social life. English is not widely spoken outside cities, although some knowledge of German is useful.
Food and Drink
In Budapest, there are public toilets in metro stations, parks, squares and museums. The toilet sign may say ‘mosdo’ or ‘WC’ (pronounced vay-tsay). If not illustrated by symbols, ‘ferfi’ means gentlemen and ‘noi’ means ladies.
Hungarian dishes are often rich with sour cream, onions, eggs, butter and wine. Dishes are usually flavoured with paprika. Specialities include paprikas ponty (carp in paprika sauce), pisztrang tejszin martasban (trout baked in cream), gulysleves (goulash soup) and of course the famous Hungarian goulash. Sweets are a speciality and who can resist the microscopically thin pastry of retes (strudel) or delicious tortes. Vegetarian options are limited. Hungary has 20 wine producing regions making a wide range of wines. Famous wines include the sweet white Tokaji Aszú and strong red Bull’s Blood (Egri Bikavér). Tap water is drinkable but it is advisable to drink bottled mineral water.
Italy Capital: Rome
Population: 59.5 million
Location: Southern Europe
Land Area: 301,230km2 (116,305mi2)
Famous for: Ancient Rome, art, pasta
Manners and Customs
The currency used is the Euro.
Italians are passionate, charming and in many ways traditional. Family life and religion play an important role in Italian society. It is considered courteous to shake hands warmly on both arriving and leaving. ‘Ciao’ (pronounced chow) is a word you will hear everywhere and can mean hello or goodbye. Speaking a few words of Italian will be very much appreciated. Italians eat their main meal in the afternoon, around 1pm.
Bank opening hours Monday to Friday 8.30am to 1.30pm and 2.30pm to 3.30pm. Closed Saturday and Sunday.
Geography Italy comprises the long, boot-shaped Italian Peninsula, the land between the peninsula and the Alps and some islands including Sicily and Sardinia. It has over 8,000km (4,968 miles) of coastline and over 40% of the country is mountainous.
Food and Drink Traditionally, lunch (pranzo) was the most substantial meal of the day. It consists of antipasto (starter), a primo piatto (pasta, rice or soup), a secondo piatto (meat or fish) with contorno (vegetable or salad), then frutta (fresh fruit). Finish with espresso and maybe a grappa or amaro (strong digestive liqueur). While the pasta is sensational, there is so much more to Italian cuisine. Each of the 20 regions has its own distinctive cuisine such as abbachio (roast lamb) in Rome, or bistecca alla fiorentina (steak Florentine style) or porcini (grilled giant mushrooms) in Florence. You must try gelato (ice cream) with hundreds of different flavours to choose from or granita (crushed ice with flavoured syrup). Wine is usually served with the meal, accompanied by mineral water. Tap water is safe to drink, but not always tasty. We recommend you buy bottled mineral water. ‘Acqua non potabile’ means the water is not safe to drink.
Sicily is located in the central Mediterranean. It extends from the tip of the Apennine peninsula from which it is separated only by the narrow Strait of Messina, towards the North African coast. Its most prominent landmark is Mount Etna, which is at 3,320m (10,890ft) the tallest active volcano in Europe and one of the most active in the world. The island has a typical Mediterranean climate. Sardinia is the second largest island in the Mediterranean Sea (after Sicily and before Cyprus) and an autonomous region of Italy. The coasts of Sardinia (1,849km long) are generally high and rocky, with long, relatively straight stretches of coastline, many outstanding headlands, a few wide, deep bays, and many inlets with various smaller islands off the coast. The island has a Mediterranean climate along the coasts, plains and low hills and a continental climate on the interior plateaus, valleys and mountain ranges.
Best Buys Leather goods from Florence, Murano glass and lace from Venice, clothing (for both men and women), handbags, silk scarves and ties, jewellery, high end fashion (Prada, Gucci).
Climate and Clothing Italy’s climate has many regional variations. However, it’s generally warm in summer and humid in the central region. We suggest that during May to September, you bring light summer clothes and a light jacket or wrap for evenings.
Shopping Hours Generally opening times are 9am to 1pm and 4pm to 7.30pm. Some shops may be closed Monday mornings, Saturday afternoons and Sundays. Many shops however do stay open on Saturday afternoons during the summer.
Postal Information Most main post offices open around 9am to 1.30pm Mondays to Fridays and 8am to 11am Saturdays. You can also buy stamps at tobacconists and some hotel desks.
Telephone The country code is +39 (dialling in) and international access 00 (dialling out). When dialling Italy from abroad, the 0 of the area code must not be omitted. International telephones are situated at post offices and railway stations. Phone cards are available in most newsagents but you must remember to break the corner off the card before use.
The Colosseum, Rome
Italy continued... eKIT - The access number for Italy is 800-985-675, Milan economy is 02-3631-1926.
Public Facilities There is a lack of toilets in many tourist cities, but where they are available they are often indicated by symbols of a man or woman, or by the sign ‘WC’. They may also be labelled ‘Uomini’ or ‘Signori’ for men and ‘Donne’ or ‘Signore’ for women. A tip of 30 to 50 cents is required if there is an attendant.
Venetian gondola, Venice
Monaco Capital: Monaco
Location: Western Europe
Land Area: 2km2 (0.77mi2)
Famous for: The Grand Casino, Grimaldi Royal Family
The currency used is the Euro.
Luxury goods are widely available in Monaco’s large jewellers, art galleries and boutiques. The main shopping precinct is near the Place du Casino or for more reasonably priced items try Boulevard des Moulins.
Bank opening hours Monday to Friday, 9am to 12 noon and 2pm to 4pm. Some banks are also open on Saturday mornings to change money.
Shopping Hours Monday to Saturday, 9am to 12 noon and 2 to 7pm. Some souvenir shops open on Sunday mornings.
Geography It is the second smallest state in the world (after the Vatican City) and is surrounded by France on three sides with the Mediterranean Sea on the fourth. The current ruling Grimaldi family secured control in the late 13th century, and a principality was established in 1338.
Postal Information The main post office, la Scala Palace Beaumarchais Square (across from Hôtel Hermitage) has a full range of services: telephones, telegrams, fax and calling cards. Opening hours are Mondays to Fridays, 8am to 7pm.
Climate and Clothing Monaco enjoys an almost perfect climate with mild winters and warm summers. There are more than 300 days of sunshine per year. There is generally little continuous rainfall; cloudbursts lasting only a couple of hours are the rule. Light clothing can be worn from spring to autumn. Monaco has a dress code and appropriate clothing must be worn in public areas and jackets and ties should be worn by men in the casino.
Telephone The country code is +377 (dialling in) and international access 00 (dialling out). eKIT The access number for Monaco is 0800-913-588.
Manners and Customs
Handshaking is performed on meeting and parting. Generally service at hotels and restaurants is included in the bill but you may wish to tip extra for special service.
Food and Drink Classic French cuisine dominates along with certain regional specialities such as pissaladière (onion tart with anchovies and black olives), barbajuans (a savoury pastry) and Langoustines à la Provençale (seafood). A variety of French wine is available as are imported liquors. Tap water is safe to drink.
Netherlands Capital: Amsterdam
Population: 16.6 million
Location: Western Europe
Land Area: 41,526km2 (6,033mi2)
Famous for: Anne Frank, Vincent Van Gogh, tulips, windmills
change and small notes should be left as a tip. The water is safe to drink.
The currency used is the Euro and ATMs are widely distributed.
Delft Blue pottery, national costume dolls, silverware from Schoonhoven, crystal from Leerdam and diamonds from Amsterdam. Edam and Gouda cheeses and traditional wooden clogs are also popular souvenirs.
One fifth of the country is below sea level as a result of being reclaimed by the sea. It is generally flat and level and is crisscrossed by rivers and canals.
Shopping Hours Mondays 11am to 6pm, Tuesdays to Fridays 9am to 6pm, and Saturdays 9am to 5pm. Shopping malls are open on Sunday.
Climate and Clothing The Netherlands has a maritime climate. Summers are generally warm but not extreme. In summer a light sweater or wrap may be needed in the evenings. Winters are fairly cold and rainfall occurs throughout the year. Pack a raincoat for those spontaneous showers.
Post Information Post offices are generally open Mondays to Fridays, 9am to 5pm. When buying postcards from stands and souvenir shops, you can usually get stamps on the spot. Post boxes are either red or red and grey, and are mounted on walls at eye level. In Amsterdam they have two slots, one marked ‘Amsterdam’ and the other ‘overige bestemmingen’ (other destinations).
Manners and Customs The Dutch people are polite and courteous and prefer formal greetings on first meetings. The Dutch are a nation of cyclists and in Amsterdam 540,000 people have bicycles – not surprising when you consider how flat the land is. The use of soft drugs is allowed, and even sold at ‘coffee shops’ – in the form of cookies.
Telephone The country code is +31 (dialling in) and international access 00 (dialling out). eKIT The access numbers are Netherlands 0800-023-3971, Amsterdam economy 0207-133-472.
Food and Drink You will find a variety of international food, from ethnic to Italian and of course traditional Dutch food. Potatoes feature prominently in dishes. Local dishes include Poffertjes (small pancakes traditionally served warm with powdered sugar sprinkled on top), Patat (French fries with mayonnaise), Haring (raw herring fish with raw onions) and Vlaai (pastry with a fruit filling). Dutch beers can be very good and are quite strong. Bars are open all day and also serve tea and coffee. Only
Public Toilets There’s a lack of public toilets in Amsterdam. Most department stores have smart and clean public toilets, usually with an attendant on duty. A tip is expected.
Tulip field, Amsterdam
Delft canal, Delft
Romania Capital: Bucharest
Population: 22.4 million
Location: South East Europe
Land Area: 237,500km2 (91,699mi2)
Famous for: Dracula and Transylvania
The official currency is New Leu (RON; plural Lei). It is divided into bani (1 New Leu = 100 bani). Coins are in issued in Bani 50, 10, 5 and 1 and notes in Lei 500, 100, 50, 10, 5 and 1.
Specialist purchases include embroideries, pottery, porcelain, silverware, carpets, fabrics, wool jumpers, woodcarvings, metal, leather goods, rugs, glass paintings and silk dresses.
Bank opening hours Monday to Friday, 9am to 1pm.
Shopping Hours Monday to Saturday, 9am to 6pm depending on are and season.
Central Transylvania is separated from the Plain of Moldavia on the east by the Carpathian Mountains and separated from the Walachian Plain on the south by the Transylvanian Alps.
Post offices are open daily, including Saturday mornings.
Climate and Clothing
The country code is +40 (dialling in) and international access 00 (dialling out). Public telephones are widely available and can be used for direct international calls. Hotels often impose a high service charge for long-distance calls, but usually do not charge for local calls.
Summer temperatures are moderated on the coast by sea breezes while inland at sea level it is hot. Winters are coldest in the Carpathian Mountains where there is snow from December through to April. Snow falls throughout most of the country. Winters are mildest on the coast. Lightweights are worn in summer on the coast and in low inland areas. Warmer clothes are needed in winter and throughout the year in the highlands. Rainwear is recommended throughout the year.
Manners and Customs Handshaking is the most common form of greeting, but it is customary for men to kiss a woman’s hand when being introduced. Visitors should follow normal European courtesies on social occasions. A 10% service tip is customary in restaurants. Porters, chambermaids and taxi drivers also expect tips.
Food and Drink The Romanians excel in full-bodied soups, some of the best being cream of mushroom, chicken, beef, vegetable and bean soup. Other national specialities include tocana (pork, beef or mutton stew seasoned with onions and served with mamaliga), Moldavian parjoale (flat meat patties, highly spiced and served with garnishes), and patricieni (charcoal-grilled sausages similar to frankfurters). Fish dishes include nisetru la gratar (grilled Black Sea sturgeon), and scrumbii la gratar (grilled herring). Vegetarians may struggle to find suitable options. Desserts include moldavian cozonac (brioche) and pasca (a sweet cheesecake). A traditional drink with entrées is tuicã (plum brandy). Romanian wines have won international prizes and Romanian beers are excellent. Romanian sparkling wines, or methode champagnoise, are very good and superb value. Glühwein (mulled wine) is another popular Romanian drink. Tap water is normally chlorinated, and while relatively safe, may cause stomach upsets. 26
Spain Capital: Madrid
Population: 46 million
Location: South West Europe
Land Area: 504,782km2 (194,897mi2)
Famous for: B ull fighting, flamenco dancing, tapas
Bank opening hours Monday to Friday, 9am to 2pm, and normally also on Saturdays, 9am to 1pm.
are made with seafood – eels, bream and squid. The area of Andalusia is noted for Gazpacho, a delicious cold vegetable soup and in the eastern regions there is Paella, a rice dish made with meat or seafood – well worth a try! Rioja red wine (pronounced ‘Ree-o-hah’), sherry (liqueur) and Cava (sparkling wine, which is much cheaper than champagne) are also popular. We suggest, like most Spaniards, you drink bottled mineral water which is widely available.
Spain is large and generally flat in the centre with the rugged hills of the Pyrenees in the north and the mountain slopes of the Sierra Nevada in the south.
Sherry (liqueur), lace, ceramics, leather goods, jewellery, Lladro figurines (porcelain), Spanish fans (abanico), Flamenco CDs, Damascene jewellery and Majorcan pearls.
Climate and Clothing
Shopping Hours Mondays to Saturdays 9am to 1pm and 5-8pm.
The currency used is the Euro. Money can be exchanged at banks, travel agencies and major hotels. Credit cards and travellers cheques are widely accepted.
Spain’s climate does vary but is by and large Mediterranean. Expect hot, dry summers and mild, rainy winters. Take light to medium weight clothing in summer.
Postal Information The main post offices in major cities are generally open 9am to 8pm. Stamps are not only sold at the post offices but also at establishments called Estancos (tobacconists) which are authorised to sell tobacco and stamps.
Manners and Customs The custom of siesta (early afternoon nap) is gradually disappearing and department stores now stay open through the traditional three-hour siesta. Some shops close from 2 to 5pm and reopen for late-night trading.
Telephone The country code is +34 (dialling in) and international access 00 (dialling out).
Food and Drink
eKIT The access number for Spain is 800-099-665, Madrid economy is 91-414-61-98.
Spaniards eat out a lot and one of the best ways to try a variety of dishes is tapas (snacks). Served in small bowls, the idea is to share a mixed variety of dishes such of olives, squid, cheese, meat and bread. Other speciality dishes include Sopa Castellana (baked garlic soup), Besugo al Horno (seabream poached in a wine sauce), Cochinillo Asado (roasted suckling pig) and Cordero Asado (roast lamb). Many speciality dishes
Public Toilets There are many expressions for toilet in Spanish – Aseos, Servicios, WC and Retretes. The first two terms are the more common. In public conveniences, attendants expect a tip.
Cibeles Fountain, Madrid
Switzerland Capital: Bern
Population: 7.5 million
Location: Central Europe
Land Area: 41,290km2 (15,942mi2)
Language: Swiss German, French and Italian Famous for: Clocks, watches, Swiss army knives, chocolates, banking
Fondue Bourguigon (cubes of steak with various sauces). Swiss pastries and desserts are excellent. A great variety of Swiss wines are available throughout the country. There are also spirits made from fruit; the most popular are Kirsch, Pflümli and Williamine. The water in Switzerland is safe to drink.
The currency used is the Swiss Franc (CHF). It is divided into rappen (1 Swiss Franc = 100 rappen). Many prices may also be displayed in Euro. Major credit cards are widely accepted and ATMs are widespread. Exchange offices are situated at airports and large railway stations.
Bank opening hours Generally open Mondays to Fridays, 9am to 12.30 noon and 1.30pm to 4.30pm.
Watches, clocks and cuckoo clocks, chocolate, music boxes and Swiss army knives. Shopping Hours Usually Tuesdays to Fridays, 9am to 6pm (closed two hours for lunch); shops are closed on Monday mornings and opening hours vary on Saturdays.
Geography It is a landlocked country, has the highest elevations in the Alps and 70% of the country is made up of mountains.
Climate and Clothing
Post offices are easily recognised by their distinctive sign showing a white cross on a red background and the letters PTT. All offices handle telephone calls and stamps are also dispensed from vending machines outside. Swiss post boxes are yellow. Post office hours are Monday to Friday, 7.30am to 12 noon and 2pm to 6.30pm, and Saturdays 7.30am to 11am.
The climate varies with elevation. The temperature is moderate with no real extremes of hot and cold. Summer is warm lasting from about June to September. It is best to be prepared for every eventuality and pack a warm sweater and raincoat.
Manners and Customs Etiquette and social customs are very formal. Swiss Germans tend to be extremely polite and hard working. Tips are generally included in the bills but you can add a small tip if the service was very good. Make sure you greet a shopkeeper when entering a store.
Food and Drink
eKIT The access numbers are Switzerland 0800-562-733, Zurich economy 44-580-4354, nationwide economy 0842-000-004.
The country code is +41 (dialling in) and international access 00 (dialling out). Complete and simple operating instructions in four languages, including English, are posted on all public telephones.
French, German and Italian influences prevail in the regions where those languages are spoken. Speciality dishes include Fondue and Raclette (cheese dipping dishes), sausages and Rösti (fried potato), Bündnerfleisch (air-dried beef) and
Public Toilets There are clean, conveniently located public toilets across Switzerland. Look out for the sign ‘Toiletten’ or ‘WC’. You will also find ‘Damen’ or ‘Frauen’ for ladies’ toilets, and ‘Herren’ and ‘Männer’ for men’s toilets.
Useful website www.myswitzerland.com
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