Britain & Ireland Know Before You Go
A step by step guide to your Trafalgar trip.
Your insider’s journey begins… Thank you for choosing Trafalgar to show you the insider’s view of Britain & Ireland. A wealth of experience has taught us that your journey begins well before you leave home. So we have compiled this guide to provide you with as much information as possible to help you prepare for your travels. We look forward to welcoming you on the trip of a lifetime!
Anne Hathaway's Cottage, Stratford-upon-Avon
Before you go… Travel Documents
5. All transfers are based on group transfers. No refund is therefore available for missed transfers, or guests not using this service. 6. In the event of unforeseen events (such as road or rail works, strikes or demonstrations), Trafalgar will not be responsible for delayed or cancelled transfers.
A couple of weeks prior to your holiday you will receive your Trafalgar wallet with your travel documents and literature. These documents are valuable and contain a wealth of advice and essential information to make your holiday as enjoyable as possible. Please read them carefully before your departure.
*Heathrow Airport: Guests will be picked up and dropped off in time to meet all flights booked to/from London’s Heathrow Airport. *Gatwick Airport: For guests flying into London's Gatwick Airport, Trafalgar recommends the Gatwick Express, see Gatwick Express's website at www.gatwickexpress.com
Passports and Visas You will require a passport valid for six months beyond the conclusion of your trip, with appropriate visas. Some itineraries may require multiple-entry visas for certain countries. You must contact your travel agent or applicable government authorities to get the necessary documentation. It is the sole responsibility of each guest to have a valid passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited.
Trafalgar bonus! All Trafalgar guests receive complimentary arrival and departure transfers by shuttle bus on the arrival and departure day of their itinerary at the times specified on the individual itinerary pages. Any guests whose flight times do not coincide with the shuttle bus transfer timings may choose to book and purchase a transfer. Additionally, guests arriving before or leaving after the scheduled itinerary day may also book and buy a transfer through Trafalgar providing that they also purchase the additional pre and post itinerary hotel night(s) from Trafalgar.
Travel Insurance Travel insurance is a must have! It is imperative that you take out a comprehensive travel insurance policy that covers you the entire time you are away from home. Your policy should cover the following:
Note that flight timings must be provided to Trafalgar no fewer than 21 days before flight departure. Please see Trafalgar’s transfer terms and conditions.
• Trip cancellation or curtailment • Loss or damage to property and baggage • Loss of cash, traveller’s cheques, etc. • Medical costs and personal accident Don’t forget to pack a copy of your policy, contact phone numbers and instructions on how to claim in the unlikely event that it is necessary.
Airport Transfers Transfers can be expensive, particularly between the airport and your London hotel. Trafalgar has negotiated special group transfer rates from London’s Heathrow* Airport to the door of your Trafalgar London hotel: $38 per person per single trip to/from Heathrow Airport.
Luggage Luggage Allowance This is restricted to one large suitcase per person with dimensions not exceeding 30x19x10” (76x45x25 cm) and a maximum weight of 50 lb (23 kg). Hotel porterage of this luggage is included in your holiday price.
Trafalgar’s transfer terms and conditions: 1. For included transfers: Your flights must be booked directly by Trafalgar no fewer than 21 days prior to departure. For chargeable transfers: Your Travel Agent provides detailed flight information to Trafalgar no fewer than 21 days prior to departure. Once transfers are booked they cannot be changed. 2. For London arrivals, you must stay at a London hotel booked by Trafalgar on the night of arrival and the night prior to your departure date. 3. Trafalgar only includes one inbound and one outbound transfer. 4. In the event of flight delays outside of Trafalgar’s control, the transfers will be deemed to be cancelled.
Hand Luggage Hand luggage should be one piece per person and small enough to fit under your coach seat or on the small overhead shelf compartment. This is your responsibility and should be carried on/off the coach with you. Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartment of the coach and cannot be accepted as carry-on luggage.
Your understanding and cooperation is appreciated, particularly as it is necessary for your safety and comfort. If a second suitcase is carried, or if it exceeds the permitted weight and/or dimensions, a charge of €6/£5 per travelling day will be collected by your Travel Director. Airlines may have additional restrictions and may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline’s checked baggage policies.
When travelling as a couple, pack each suitcase with day and evening clothing for each person, so that in the unlikely event one of your suitcases is mislaid on your flight, you’ll still be able to manage. Ensure that your personal and holiday details are written on a label inside each suitcase (including name, address, telephone number, departure and return flight details). Write only your name and destination address on outside labels.
Please note that airport porterage at the beginning and end of your guided holiday is not included. Loss or damage to luggage or any of your belongings is at your own risk, so please protect yourself with appropriate insurance.
Make sure that your luggage is in good secure condition, and use a TSA approved lock for US security checkpoints. When carrying fragile items, use a rigid style suitcase for protection.
Trafalgar’s Express Check-In
Check-in only your own suitcases. Do not carry items packed by other people. Never accept packages or articles from anyone unknown to you to carry on board the aircraft.
Please register as soon as possible after making your booking. By registering with Trafalgar’s Express Check-In, you are ensuring we receive all the essential information we need to better anticipate your needs while on your trip.
There are strict airport security regulations on items that may be carried on board aircraft such as liquids/gels and metal objects. Please consult your airline or travel agent regarding these and other restricted items and how they must be displayed at airport security checkpoints. We suggest you pack only essential items for daytime use in your handbaggage, both for your flight and while on the coach. For example, your camera, medicines, anything that you use frequently or is particularly valuable. Expensive jewellery, clothing, etc. should be left at home for your peace of mind.
Other benefits include: • You won’t be required to show your passport at each hotel • Your Travel Director will have all your important details immediately • You’ll receive useful information and tips before you go and compelling offers from our partners It should take less than 10 minutes to register and you should have the following information ready:
Clothing & Footwear
• Your booking number and last name • The passport details of everyone on your booking • The emergency contact details of your nominated person (should an unlikely event arise)
For information on suitable clothing and footwear, please refer to the listings under each country. However, a general tip would be to make sure you bring comfortable walking shoes as a number of cities in Europe are developing as havens for pedestrians.
Please note, if you check in within 15 days of departure, we cannot guarantee your Travel Director will receive your details. In this instance, please print your completed registration form and present it to your Travel Director at the start of your holiday. All of your details are kept secure.
What to Bring This will depend upon your personal preferences, where you are travelling to and the time of year you are travelling. We generally recommend casual, lightweight, drip-dry clothing that requires little or no ironing. Laundry facilities are available at most of the places we stay, however, take sufficient clothing to last for about a week. Below is a list of items to consider packing for your Trafalgar holiday:
1. Go to www.trafalgar.com/express 2. Enter your Booking No. and Last Name 3. Answer all questions and click 'submit'
Clothing Swimsuit Undergarments Sandals Socks Hat Sleepwear Shorts/skirts Jeans/trousers Warm jacket Pullover/cardigan Waterproof jacket Shirts/blouses Good walking shoes
presents Britain & Ireland
General Items Spare batteries/charger Medications & prescriptions Toiletries 4
Camera/memory cards Power plug adapters/converter Collapsible umbrella
Insect repellent Travel sewing kit Plastic bags Water bottle (screw top lid) Sachets of washing powder
Sunscreen Pocket calculator Travel alarm clock Sunglasses
personal items such as souvenirs, gifts, taxi fares, laundry and gratuities, we suggest you allow €9-€11 per day in Europe and £8£10 per day in the UK. In addition, we recommend you budget for the following extra expenses per person:
Money belt or holster
Meals Lunches are usually not included and individual requirements vary, but we suggest you allow €10/£9 per day. Where evening meals are not included, the cost will depend on the type and locations of restaurants used. As a guide, allow €25-€30/£22£30 per day. You should budget for drinks with meals and refreshment stops during the day. Non-alcoholic drinks cost approximately €2-€3/£1.50-£2.50 each.
Essentials Passport (& Visas) Travel insurance policy Trafalgar documents Airline tickets Credit cards/pre-loaded currency cards NB Do not pack your passport or money in your suitcase. Tip: Weed out your wallet prior to leaving. Only take the essential identifiers like your drivers license and just two credit cards - one to carry, another to be locked in your hotel room safe.
Optional Excursions Experience has shown us that most guests participate in these excursions and you should therefore budget for them in advance. Optional excursions are operated by third party suppliers, but have been approved and endorsed by Trafalgar. These may be purchased direct from your Travel Director who will accept payment in cash in most major currencies, such as US Dollars or Australian Dollars as well as major credit cards (Visa, MasterCard, American Express). Full details and prices are shown in your itinerary leaflet or on the guided holiday itinerary pages on the Trafalgar website.
Health See individual country information for any specific health requirements or recommendations. If you are on a regular course of medication or there are medicines that particularly suit you, we recommend that you bring an adequate supply for your entire trip. Identical brands may not be available elsewhere, but also bring a copy of your prescription. For easy access when travelling, please keep all your medication in your hand luggage, not in your suitcases. Carry prescription drugs in their original package to avoid customs questions. We respectfully suggest older passengers and those suffering from any existing medical conditions should have a thorough check-up with their doctor prior to departure. If you wear eyeglasses, you may wish to bring an extra pair or set of contact lenses in your carry-on luggage. If you have any existing medical conditions, dietary requirements or disability that should be brought to our attention, it is essential that you inform us via your travel agent. Medical attention can be very expensive outside your own country, so be sure to take out adequate insurance.
Money Since 2002, the Euro has been the currency throughout much of Europe. Please see the individual listings under each country for the applicable currency. We strongly recommend that you buy a small amount of each currency, particularly Euros, before arriving on the continent, since there may be no opportunity to exchange money as you enter a country. This enables you to make your initial purchases until you manage to get to a bank. It is also possible at some banks and ATMs to draw cash on presentation of your credit card, though this may incur fees/ interest payments – check with your bank before departure. It is a good idea to deposit sufficient funds into your accounts prior to departure and then use your Personal Identification Number (PIN) to access them. Check with your bankcard company regarding possible ATM availability. Even if you are planning to use your credit card, you may also like to arrange a Prepaid Currency card before you leave home. These are available in Euros, Pounds Sterling and other major currencies and allow you to pre-load any amount you wish. They can be used at ATMs as well as in shops and restaurants across Europe. Further information can be found at www.cashpassport.com
Vaccinations Please contact your doctor or healthcare provider before travelling to determine which vaccinations are recommended.
Make Friends Before You Go When you travel with Trafalgar you will have the opportunity to meet new and interesting people from around the world. You can meet up with your fellow travelling companions by visiting Trafalgar’s Online Community. Read posts from fellow travellers in our Online Forum and register for My Community, your private travel group portal. Visit www.trafalgar.com/ community and click on the links at the bottom of the page.
Please note that we don't recommend the use of travellers cheques as these are increasingly difficult to change and often incur fees. In Britain, you must have £ Sterling currency. Euros are accepted in Banks and Bureau de Change, but not in shops, restaurants, bars, etc. Trafalgar’s London Reception Centre and Hotel Service Desk also accept Euro currency. In Scotland you may receive Scottish sterling notes in your change; these are accepted in England and Wales.
Budgeting Trafalgar itineraries include many features that will save you money on your trip – if you study your itinerary pages in the Trafalgar brochure you will see how many highlight visits and other sightseeing is included, as well as meals and entertainment. For 5
Credit Cards If you have a credit card, we strongly recommend that you bring it with you, since this gives you extra financial flexibility while travelling. The major international credit cards, especially Visa or MasterCard, are accepted by many restaurants, shops and hotels. The bill you sign will be made out in much the same way as at home, except that the total will be in the local currency. This will be converted into your home currency by the credit card company and invoiced in the usual way. Here are some further tips on using credit cards while travelling. •
Check the expiry date of your credit card and the amount of credit available to you (do not forget any credit card purchases made just before you leave).
Call your credit card company to advise them you will be travelling, as some companies will block the credit card when they notice unusual charge activity.
Ensure you memorise your Personal Identification Number (PIN); do not write it down.
Ensure that your credit card is kept in view at all times when paying for goods and services.
Ensure that the total amount of your purchase is entered on the sales voucher in the correct currency before you sign it.
Retain all copies of sales vouchers until you have verified them against your statements.
Insist that all ‘spoiled’ sales vouchers be destroyed in your presence.
Make sure your credit card is carried on your person.
Never leave your credit card unattended in your hotel room, a vehicle or any other place.
Treat your credit card as you would cash.
Report immediately the loss or theft of your credit card.
Weather For weather conditions pertinent to your travel schedule, visit these websites: • • •
www.weather.com www.cnn.com/weather/ www.bbc.co.uk/weather/world
Mail Prior to departing you should stop your mail or arrange for a neighbour to collect it. A full mailbox can be a treasure trove for hackers and identity thieves.
While you are travelling... Your Travel Director and Coach Driver
Throughout your Trafalgar guided holiday you will be accompanied by a professional Travel Director and experienced Coach Driver. A Trafalgar Travel Director is more than just a guide. They are seasoned and experienced travellers, specially selected for their in-depth knowledge of the regions you will visit. They will enrich your experience with informative commentary on the history, culture and natural landscape of the region and reveal the hidden places that only an insider would know. They will also introduce you to your travelling companions and make you feel welcome. Trafalgar’s Coach Drivers are fully licensed, qualified and experienced professionals who are selected for their impeccable driving skills and record.
Most of your sightseeing activities are included in your holiday price. However, there is a wide range of other exciting excursions available, both while travelling and in the gateway cities before and after your trip. To assist you with planning your budget, your travel documents will include a comprehensive day-by-day itinerary with full details and costs of the optional excursions available. Some optional excursions cannot be paid by credit card. Your Travel Director will advise you. Please note that optional excursions are operated by third parties and Trafalgar accepts no liability. All optional excursions are undertaken at your own risk.
In London, most of our hotels display a Trafalgar Noticeboard. If you do not find one, please ask the Trafalgar Local Host or at the concierge desk. Please read the notices as they contain details about the times your Local Host will be in the hotel and about meeting your Travel Director, if you are joining your holiday in London.
If upon arrival at the airport after your flight, your baggage fails to arrive or arrives damaged, go immediately to the airline representative (often situated in the Arrivals Hall before you go through customs) and report your loss/ damage. They will ask you for the numbered baggage receipts given to you when you checked your baggage in for the flight. They will then commence a search for your baggage, and may award you some compensation to buy essential clothing until your baggage is found. You should also contact your travel insurance assistance company, as they may help with the recovery of the bag and offer some monetary compensation depending on the length of time the baggage remains missing.
During your trip, your Travel Director will post a daily notice with details of the program schedule. Please check this regularly for the most up-to-date information and be ready at the specified times.
Hotels At Trafalgar we pride ourselves on our superior hotel selection. Our hotels are centrally located and close to major attractions. As we travel from major cities to remote regions, the standards can vary, but you can rest assured that the hotels we have selected are the best available.
Currency Packs Trafalgar’s Currency Packs are one of the easiest ways for you to buy foreign currency for Europe. You will not have the inconvenience of standing in line on cross-channel ferries waiting to change money. We recommend at least one pack per person to give you just the right amount of currency to get you started. Currency Packs can be purchased at the start of your trip from your Travel Director at Trafalgar’s London Reception Centre. You can pay in US dollars, Canadian dollars, Euros or Pounds Sterling. They are only available on European itineraries starting in London and not on UK and Ireland itineraries.
Europe has a tourism industry which has developed over several centuries and across many different countries, each with its own culture and traditions. The hotels often reflect that, so don’t expect European hotels to be the same as those back home. Not all hotels are air-conditioned, for example, since in parts of Europe the climate does not usually warrant it. All Trafalgar hotel accommodation have private facilities, but again, this will vary. Most bathrooms have a bathtub with integrated shower, but occasionally only a walk-in shower. Room sizes in Europe, the UK and Ireland are generally smaller than in other parts of the world, and can vary within the same hotel, particularly where the hotel is a historic building.
Your Holiday Trafalgar’s philosophy is that it’s your holiday and you should have the freedom to enjoy yourself as you wish. However, a great deal of planning goes into your itinerary to ensure you see all the main sights in the places visited. Trafalgar ensures you enjoy a full sightseeing experience in all major towns and cities visited on your itinerary. Local sightseeing is conducted by qualified Local Guides who are eager to share their vast knowledge and love of the local history and culture. In other places, your Travel Director will give you a brief orientation drive or walk to familiarise you with the locality, usually on the way to your hotel.
Twin rooms usually consist of two single beds while double rooms contain one matrimonial bed. Triple rooms may consist of one double-bed and the third bed may be a rollaway bed. Single rooms in European hotels are generally smaller than twin-bedded rooms, and may contain one single bed. You are strongly advised to book all your pre and post trip hotel accommodation before you travel. In large cities rooms are constantly in demand for tourism and business purposes. 7
NB Trafalgar contracted your trip accommodation many months ago. However, on occasions the hotel may need to relocate its guests into alternative accommodation. This can happen particularly when special events such as major conferences or exhibitions are taking place. It is beyond Trafalgar’s control, but we will always do our utmost to minimise any inconvenience and you can rest assured that all sightseeing inclusions will be unchanged.
Modern, air-conditioned coaches have been carefully selected by Trafalgar with your comfort, safety and scenic viewing in mind. Your Trafalgar team will explain all the safety features of your coach at the beginning of your trip. For the comfort of all travellers, Trafalgar enforces a no-alcohol and no-smoking policy on board the coach. Our coaches are equipped with DVD and/or CD players.
Please note that antiseptic, bandages and other over-thecounter medications such as aspirin are not carried on the coach. Your Travel Director will be able to direct you as to where these items may be purchased locally should you need them.
All hotel rooms are clean and well serviced. Tea and coffee making facilities are provided within most hotels rooms in the UK, however this is uncommon in European hotels. Rooms usually contain STD/ISD phone and a television, and may have a mini bar, room service and in-house movies. Wherever possible we select establishments that offer additional facilities too, such as swimming pool, sauna, restaurants and bars. Please refer to the itinerary in your travel wallet for information regarding accommodation at each stop.
Porterage Your coach crew is always there to lend a hand and to liaise closely with hotels to ensure efficient handling of your luggage.
Allocation of rooms
Trafalgar does not allocate the rooms in any hotel – this is done by the hotel staff – nor can we guarantee the position of your room within any hotel. If you are on your guided holiday and you feel that you are receiving a disproportionate number of smaller rooms or rooms without a view, please inform your Travel Director.
Where appropriate, our seat rotation scheme ensures you get to know your fellow travelling companions and enjoy the views from a different vantage point each day. A Clean Coach Your driver is responsible for the coach inside and out. Please assist by eating and drinking on board as little as possible.
Hotel Check-in & Check-out
Arrangements are made to ensure that check-in and checkout at hotels run smoothly, and your Travel Director will advise you in advance of the procedure before arriving at each hotel. On departing the hotel, always remember to return your room key to reception before boarding the coach!
For the comfort of all travellers, smoking is not permitted on board our coaches, but smokers need not worry – frequent comfort and relaxation stops are made along the way. Onboard Restroom
Personal Hotel Expenses
Coaches on all itineraries in Europe are equipped with restrooms. While you are free to use this facility whenever required, your Travel Director will suggest that you make use of the facilities available at our frequent comfort stops.
Any additional costs incurred during your stay at the hotels (for example, laundry, telephone calls and bar bills) are your responsibility. Please ensure that your account is settled on the evening before you leave to ensure a smooth and speedy departure the following morning.
When there is a two-night stopover, arrangements can be made for your laundry with hotel housekeeping (at your cost). Please note laundry services are not available on weekends or local holidays.
Your holiday includes daily breakfasts following local traditions. Please note that in London, breakfast is only included if you have stayed in the hotel on the preceding night and booked it through Trafalgar. Check with Trafalgar in London as to how your breakfast will be served at your London hotel on the morning of your trip departure.
Lost Property Once something is lost it is often difficult to find. Trafalgar cannot accept responsibility for property lost anywhere, although we will do our utmost to try and recover lost items. If you notice the loss while on your trip, you should immediately report it to your Travel Director who will complete a lost property form and give you a copy for insurance purposes. If you wish Trafalgar to trace any lost property for you – once your trip has ended – you should contact Trafalgar’s London Reception Centre or Hotel Service Desk. Any lost property found will be returned to you at your own expense.
In Britain and Ireland, and on the majority of our Europe itineraries, you will enjoy a cold or hot buffet style breakfast. Please refer to your itinerary pages in the relevant Trafalgar brochure for full details. Dinner While Trafalgar encourages hotels to provide meals that feature local flavours, most offer fairly plain international fare that caters for the broadest range of tastes. If you have a more adventurous palate, you will still have a number of opportunities to sample local specialities throughout your 8
holiday, either during your free time or on our unique Be My Guest dining experiences and other Highlight dining occasions.
Bring extra batteries and memory cards. Depending on the destination, use re-sealable plastic bags to protect camera equipment from dampness. Never leave a camera in a hotel room or elsewhere unattended.
Freedom at Meal Times Trafalgar’s philosophy of a careful mix of free time and organised activities extends to your meal arrangements, and only a limited number of lunches are included on our itineraries. We believe you should be free to spend your time at lunch stops in your own way, maybe trying a local dish or taking a light snack and using the extra time for additional sightseeing or shopping. Occasionally, our daily itinerary may require us to make a lunch stop at a recommended roadside eatery. In certain cities, dinners are not included, giving you an opportunity to dine out on your own, sample regional dishes and eat in typical local restaurants. Your Travel Director will be able to offer advice to help you choose.
Staying In Touch Phoning home from hotels can be expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones (pay phones). Your Travel Director will advise you how to use the telephone if you are unsure. Alternatively, you could use an eKIT phonecard.
What is eKIT? eKIT is your global phone card and web communication service designed to keep you in touch with family and friends while you’re travelling.
Drinks When not specified on an included meal, drinks are always at your own expense. In some European cafés/bars you pay one price to drink at the bar, and a higher price to sit at a table. Alcoholic drinks can be much more expensive if purchased in hotel bars.
eKIT provides: • • • • •
Water While tap water is perfectly safe to drink in many European countries, we suggest you drink bottled water where available. You may also wish to carry a small bottle of water with you throughout the day to ensure you are sufficiently hydrated.
For more information check out the Trafalgar eKIT phone card in your travel wallet or go to www.Trafalgar.eKIT.com
Low cost international calls Send and receive voice mails Free email service Send SMS text messages from the web An online travel vault for secure storage of important documents (e.g. passport number) 24-hour customer service.
How do I join?
We are confident that by the end of your trip you will have come to appreciate the important role your Travel Director and Coach Driver have played in giving you the best possible holiday experience. If you have been pleased with their services, you may wish to express this satisfaction with a gratuity, as is customary throughout the world. Since this is a matter of a private and individual nature, you should seal your gratuity in an envelope to present to each of them separately at the end of your holiday.
Use your credit card to set up an account at www.Trafalgar.eKIT.com or call 24-hour customer service. Join before you go and receive a Trafalgar eKIT joining bonus! How do I use it? Your account number and PIN gives you access to all the phone and web based services. To make a call, simply use the toll-free access numbers for the country you are in, which you will find listed on your eKIT card, or at www.Trafalgar.eKIT.com How long does it last?
Suggested tipping rates (per person travelling) for your Trafalgar team in Europe/UK are €4/£3 per day for your Travel Director, €2.50/£2 per day for your Coach Driver, and €2/£1 per half-day for a Local Guide.
While on your guided holiday, tips and service charges are included for your included meals, accommodation and porterage, but at other times we suggest the following as a guide to general tipping practices in Europe/UK:
Is it competitive?
Room service waiter: €1/£1 (We recommend that you carry some small change with you, as it is not usual to ask for change when tipping.)
The advantages of eKIT:
Taxis: 10-15% of the fare on the meter.
Restaurants & bars: 10-15% of the total bill. If a service charge has already been added, there is no need to tip as much or at all.
eKIT is a rechargeable service – simply recharge your account using your credit card at www.Trafalgar.eKIT.com or call their 24hour customer service. Ask about the monthly recharge bonus. Yes – you may find cheaper phone cards in major cities – but you can only use them in the country of purchase and may not be in a language you understand. • • • •
It can be used from 70+ countries. You can call over 200 countries. You can recharge the card as you travel. You can use any balance remaining once you get home.
departure date so that your enjoyment won’t be diminished. Also, local holidays, closing days and other circumstances may change the day of the week for scheduled dining out, gala dinners, sightseeing and other included activities.
Many hotels have wi-fi in the public areas as well as in the rooms and there is usually a charge for this. Some hotels also have one or two computers in the reception area for the use of guests. Internet cafes are also available in many cities.
Tip: Be careful with hotel computers. Do not access financial data on hotel or public computers or on public wi-fi networks.
Your feedback is always welcomed. Towards the end of your trip, your Travel Director will hand out a feedback questionnaire. We ask that you answer the questions, make any relevant comments and hand it back to your Travel Director. The questionnaires are sealed and returned to our Head Office. Every sheet is read and a summary of each holiday is given to management, and where necessary, appropriate action is taken to rectify any problems.
Shipping If you plan to purchase heavy items, we would recommend that you have them shipped to your home address, as airline charges are high for excess baggage. This can either be arranged by the shop where you make your purchases, or you can make up a parcel and ship it home. Our Reception Centre in London can advise you of some companies who specialise in this service. Note: • •
Goods may take several months to reach your home. You will be liable for import duty on all goods shipped to your home – personal duty-free allowances only apply to goods carried home personally. You are strongly advised to insure goods being shipped in case of breakage or non-arrival.
Security It is important that you take precautions when travelling anywhere. If hotel security boxes are available then we recommend you use them for all your valuables. Do not leave these items in your hotel room. Prior to leaving home, purchase a shoulder or neck holster or a money belt to carry items such as your passport or extra money – make sure it is not visible under your clothing. Be wary of pickpockets! Wallets and purses should be kept out of sight in front/inside pockets; carry your handbags and backpacks around your front. We also recommend that you photocopy your passport and credit card details and leave them in your suitcase in case of loss. If you are unsure about security while on holiday, your Travel Director will provide you with the best advice. If you need to make cash withdrawals, ATMs in bank lobbies are less vulnerable to devices that capture your credit card information as they generally have camera surveillance.
Doctors If at any time on your guided holiday you require a doctor, please inform your Travel Director who will arrange this for you. If you are staying at a Trafalgar hotel prior to your guided holiday commencing, please ask the hotel concierge to call the doctor. Ensure that you keep receipts for the doctor’s visits, medicines and any other expenses incurred, as you will need them to claim on your insurance.
Public Holidays and Changes During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited, so we sometimes have to make slight itinerary adjustments. We advise you to check with your Travel Agent before selecting a 10
Trafalgar’s London Reception Centre Your home away from home!
Summer Opening Hours (8 April – 25 October 2013)
A friendly welcome awaits you at Trafalgar’s new London Reception Centre – the departure point for all itineraries commencing in London. Our aim is to make your stay in London as enjoyable as possible, so drop in and take advantage of our fantastic range of services and facilities.
Sunday to Thursday 5am – 7pm
In an excellent location very close to Waterloo train station and opposite the famous London Eye, the Centre features state-of-the-art design and technology. Here you can relax in comfort before your Trafalgar itinerary departs. Catch up with international news on TV, read the paper or check your emails using our free WIFI facility or internet café.
At the Hospitality Desk, our highly trained Local Hosts can arrange additional accommodation and confirm any current bookings on your behalf, as well as book London sightseeing excursions, an exciting range of out-of-town trips, plus priority entry tickets to famous London attractions such as Madame Tussaud’s, the Planetarium and London Eye.
If you are not staying at a Trafalgar hotel the night prior to the trip departure date, please ensure you contact us on +44 207 620 8900 to reconfirm. You must quote your Trafalgar booking reference number when you call. The reference number is located at the bottom of your Trafalgar vouchers.
Friday & Saturday 5am – 8pm Winter Opening Hours Daily 7am – 7pm If you are staying in a Trafalgar hotel, your Trafalgar Local Host will visit daily to provide you with important departure information and assist you in any other way they can. Please check the hotel noticeboard for visiting hours and information, or ask the concierge.
For further information, visit us online at www.trafalgar.com/lrc
Many of our guests are away from home for some time, so if you are in London and wish to receive mail while away, you can have it sent to Trafalgar’s London Reception Centre to await your collection. It should be clearly addressed showing your surname in capital letters, your guided holiday number and date of arrival in London, and the name of your Trafalgar London hotel.
Address & Contact Details Trafalgar London Reception Centre 79 York Road, London SE1 7NJ Tel: +44 (0) 207 620 8900 Email: London.email@example.com
London Reception Centre
England Capital: London
Population: 51 million
Location: Western Europe
Land Area: 130,395km2 (50,150mi2)
Famous for: The Royal Family, Harrods, tea, fish and chips
hearty flavour, order succulent English pork chops, or ham, baked or roasted. Gammon, a cut of ham is boiled or fried. Main courses are normally garnished with a selection of vegetables – green beans, brussel sprouts, cauliflower or peas and potatoes. Most pubs serve good hearty meals including fish and chips and you may wish to sample traditional English beer (bitter). If you feel like a change, a variety of other types of cuisine from around the globe are readily available, in particular in London. The water throughout the United Kingdom is safe to drink.
The currency used is the Pound Sterling (British Pound). It is divided into pence (1 Pound Sterling = 100 pence). Coins are issued in 1p, 2p, 5p, 10p, 20p, 50p, £1 and £2 and notes in £5, £10, £20 and £50. Credit cards are widely accepted and ATMs are everywhere.
Geography England is the most populous country in the United Kingdom. It shares land borders with Scotland to the north and Wales to the west. The country also includes over 100 smaller islands including the Isles of Scilly and the Isle of Wight. It is only 35km (21 miles) from France and is linked by the underwater Channel Tunnel. No location is more than 125km (77 miles) from tidal waters.
Best Buys Shopping in London will more than satisfy the appetite of any shopper. London’s department stores are legendary, the most famous being Harrods, Harvey Nichols, Selfridges and for old world architecture and high end fashion, Liberty. Good buys include antiques, clothing (designer and high street), china and glass (Royal Doulton, Spode, and Minton).
Climate and Clothing England has a temperate climate, with plenty of rainfall all year round, though the seasons are quite variable in temperature. Temperatures rarely fall below 5 °C (23 °F) or rise above 30 °C (86 °F). Be sure to take an umbrella.
Shopping hours Mondays to Saturdays, 9am to 5.30pm. Many shops are open on Sundays. In central London, the shops open later in the morning but generally stay open until around 7pm in the evening. Late night shopping is until 8/9pm in Oxford Street, Regent Street, Bond Street and Kensington High Street and all shops are open on Sundays in these areas.
Manners and Customs Tipping is expected by most people providing a service - taxi drivers, hotel doormen and airport and railway porters. A tip of 10-15% of the cost of the service is acceptable. In hotels and restaurants, check whether a service charge has been added to the bill. Smoking is now illegal in all public places.
Postal Information Post Office opening times vary but are generally open from Monday to Friday 9am to 5:30pm and Saturday 9am to 1pm.
Food and Drink The most traditional meal is roast beef (served with Yorkshire puddings), pork or lamb, served with roast potatoes. For
Buckingham Palace, London
England continued... Public Transport in London
The London Underground or tube, is the fastest and easiest way to get around town. In central London you are never more than a few minutes’ walk from a station. Each line has a name but you’ll probably find the colours easier to remember. What you pay generally depends on how many zones (1 - 6 zones) you travel through. You must buy a ticket before you travel and put it in the automatic entry/exit gates. The best way to see the sights is from the upper decks of a famous red double decker bus. They pass almost all the capital’s landmarks and famous shops. You’ll find it much easier and cheaper to buy a Travelcard or a Visitor Oyster Card which are both valid for use on London’s red buses and on the Underground. Travelcards are paper tickets available for 1 or 7 days of travel in London. Oyster is a smartcard which can store credit to pay for journeys. It is valid across all travel zones and automatically calculates the cheapest fare for all the journeys you make in a single day. Further information can be found at: http://visitorshop.tfl.gov.uk/home.html
The country code is +44 (dialling in) and international access 00, then the country code, area code (omitting any initial ‘0’) and finally the telephone number. For phoning home, you may find it more convenient to use a phone card telephone rather than an ordinary payphone. Some payphones also accept credit cards. eKIT The access numbers for England is 0800-032-6297, London economy 020-7943-2772 and Nationwide economy 0845-085-0855.
Useful Addresses and Phone Numbers London Tourist Information Centre, Victoria Station Forecourt London, SW1V 1JU T +44 0 90 68 66 3344 Visit London, 6th Floor, 2 More London Riverside London SE1 2RR T 020 7234 5800
Taxis in London If travelling around London a black cab/minicab is your safest option. You can stop a black cab anywhere provided the yellow ‘for hire’ sign is illuminated. Minicabs are a cheaper option for longer journeys and have to be ordered by telephone. Make sure you ask the price prior to booking. Consult the ‘Yellow Pages’ telephone directory under the heading ‘minicabs’.
Useful websites www.visitbritain.com www.visitlondon.com
Tower of London, London
Ireland Capital: Dublin
Population: 4.4 million (Ireland),
Location: Western Europe
Land Area: 70,280km2 (27,135mi2)
Language: English & Irish (Gaelic) Famous for: St. Patrick, Leprechauns, Guinness
Traditional dishes consist of Irish stew, boxty (potato pancake) and coddle (boiled pork sausages). The country is best known for its stout and beer, the most famous being Guinness.
The currency used is the Euro. Bank opening hours Mondays to Fridays, 10am to 4pm and will be closed on public holidays.
Other, popular brands include Murphy’s Irish Stout, Beamish, and Kilkenny beer. Whiskey is also renowned with the most famous distilleries being the Old Midleton Distillery in Cork, the Old Jameson Distillery in Dublin, and the Bushmills Distillery in Antrim. Water throughout the Republic of Ireland is safe to drink.
Geography Mostly level to a rolling interior plain surrounded by rugged hills and low mountains; there are sea cliffs on the west coast. Over 40% of the population resides within 100 km (60 miles) of Dublin.
Best Buys Tweed clothing, traditional Aran knitwear from the Aran Islands (once handmade by fishermen featuring family patterns), Irish music, linen, pottery, Waterford crystal, Irish whiskey and basketry.
Climate and Clothing Ireland has a mild, temperate climate with cool summers and mild winters. Average summer temperatures range from 15ºC to 21ºC (60ºF to 70ºF), July being the warmest month. Average winter temperatures range from 5ºC to 8ºC (40ºF to 46ºF). The most useful clothes are casuals, lightweight wools, sweaters for cold spells, comfortable walking shoes and a light raincoat.
Shopping Hours Mondays to Saturdays, 9am to 5.30pm. Some towns have late night shopping until 8 or 9pm on Thursdays or Fridays. Many shops are open on Sunday.
Manners and Customs
Most post offices are open Mondays to Fridays 9am to 5 or 6pm (closed for an hour around 1pm for lunch in rural areas). Use Irish postage stamps when posting letters in the Republic or Ireland.
The Irish are a charming, hospitable people and the rural lifestyle has remained largely unchanged for years. The centre of life is still the village community centred around the church and the pub. As of 2004, smoking is prohibited in public areas within the Republic of Ireland – this includes all bars, nightclubs and restaurants.
Telephone The country code is +353 (dialling in) and the international access code is 00 (dialling out). Public phones are found in post offices, hotels, stores and on the street.
Food and Drink In the last decade, Ireland has made a giant gastronomic leap. Common foods include smoked salmon, soda bread, and a variety of seafood, and game when in season.
eKIT The access number for Ireland are 1800-992-363 or 1800-559-634.
Public Facilities The gender signs on the doors in the republic may be printed in Gaelic, not English. ‘Mna’ is Gaelic for Ladies and ‘Fir’ means gentlemen.
Ha’penny Bridge, Dublin
Scotland Capital: Edinburgh
Population: 5 million
Location: North of the British Isles Land Area: 77,925km2 (30,086mi2) Language: English
Famous for: B agpipes, kilts, tartan, the Military Tattoo
As a general guide a 10-15% of the cost of the service should be considered. In hotels and restaurants it’s worth checking whether a service charge has been added to the bill.
The currency in Scotland is the British Pound (Pound Sterling). It is divided into pence (1 Pound Sterling = 100 pence). There are four bank notes £5, £10, £20 and £50, and seven coins, 1p, 2p, 5p, 10p, 20p, 50p and £1. There are also some bank notes issued by Scottish banks which are legal tender throughout the UK but which some shopkeepers outside Scotland may look at suspiciously.
Food and Drink Haggis is probably the best known Scottish delicacy. It is rich in flavour, however some people are put off as it is made from sheep’s offal. Fresh salmon, trout, herring, game and potato are also commonly featured on menus. Scottish Whisky or Scotch is world famous and is sold around the globe. It has been distilled in Scotland for centuries and was originally referred to as the water of life – uisge beatha.
Bank opening hours Mondays to Fridays, 9.30am to 4.30pm.
Shopping Hours Monday to Saturday, 9am to 5.30pm. Some stores may be open on Sunday mornings.
Scotland’s terrain is varied and breathtaking. With mountain peaks to coastlines with white sandy beaches, it has lush pastures and extensive woodlands.
Climate and Clothing
Scotland makes some of the world’s best clothing and you’ll find a very good selection of tartans, woollens and tweeds. Edinburgh crystal, shortbread, Edinburgh rock (candy), bagpipes, sheepskin clothing, china, silver jewellery, crystal and whisky are also good buys.
Scotland’s climate is generally oceanic, with no extreme variations. It is generally cool and wet, so even in mid-summer we advise you take some warm clothes and rainwear. Scotland is generally colder than the rest of the UK, especially in the more northerly regions. The west tends to be wetter and warmer than the cool, dry east. In upland areas, snow is common in winter, along with fog and mist.
Post Office Open Mondays to Fridays, 9am to 5.30pm, and Saturdays, 9am to 12 noon.
Manners and Customs Scotland is a forthright and friendly place with a long tradition of hospitality which has not faded. Residents of countryside hamlets and the western islands may overwhelm you with their warm and enthusiastic welcome. Tipping is part of the way of life and is expected by most who provide a service (e.g. taxi drivers, hotel doormen, and airport and railway porters.)
Telephone The country code is +44 (dialling in) and international access 00 (dialling out).
Public Toilets ‘Public Conveniences’, ‘WC’ or ‘male’ and ‘female’ symbols identify toilets throughout Scotland.
Useful website www.scotland.com
Isle of Skye, Scotland
Wales Capital: Cardiff
Population: 2.9 million
Location: West of Great Britain
Land Area: 20,779km2 (8,022mi2)
Language: English and Welsh
Famous for: Passion for Rugby, choirs
The currency in use is the Pound Sterling (£). It is divided into pence (1 Pound Sterling – 100 pence). Coins are issued in 1p, 2p, 5p, 10p, 20p, 50p and £1 and notes in £5, £10, £20 and £50.
Look out for locally produced crafts including pottery, slatecraft, Celtic designed jewellery, hand-woven woollens and love spoons. Love spoons are traditionally hand carved wooden spoons produced by young men in Wales since the 17th century. They would be presented to women as an offer of their love. If accepted it was a sign that courtship would lead to marriage.
Bank opening hours Normal banking hours are Mondays to Fridays, 9.30am to 3.30pm.
Shopping Hours Monday to Saturday, 9am to 5.30pm. In smaller towns and villages the shops usually close early one day a week (often Wednesdays).
Geography Much of Wales’ diverse landscape is mountainous, particularly in the north and central regions. About 80% of the land is used for agriculture (including cattle grazing).
Climate and Clothing
Post boxes come in different shapes and sizes but are always red.
Though generally mild with warm summers and cool winters, the weather in Wales is variable with rapid climate changes taking place with little or no notice. Light waterproofs or an umbrella are recommended year round and even in summer a warm woollen jumper or jacket may be required for cool evenings.
Telephone The country code is +44 (dialling in) and international access 00 (dialling out). There are numerous public telephone boxes; some take coins and some take phone cards, which can be purchased in newsagents and other retail outlets.
Food and Drink
eKIT The access numbers are Wales 0800-032-6297, nationwide economy 0845-085-0855.
British and continental cuisine is widely available. Try Welsh Rarebit, a tasty snack of cheese on toast (there is no rabbit involved!). Speciality dishes include laverbread (made from seaweed), bara brith (fruit bread), cawl cennin (leek soup), Welsh cakes and Welsh lamb. All the usual beers, wines and spirits are widely available. Tap water is safe to drink and bottled mineral water is also available.
Useful website www.visitwales.com
Tintern Abbey, Tintern
Caernarvon Castle, Gwynedd
Windsor Castle, Windsor
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