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IIAC Mid-Year Convention Program Book Aqua Turf Club Plantsville, CT

November 14, 2013

EXECUTIVE COMMITTEE OFFICERS 2013 - 2014 Michael Gergler, CIC Chairman Wilcox & Reynolds Insurance, LLC, Storrs Jim Suzio, CIC Chairman-Elect Suzio Insurance Center, Inc., Meriden Kim McGillicuddy, CPCU Treasurer Pierson & Smith, Inc., a division of First Niagara Risk Management, Norwalk Jared Carillo, CIC Secretary Charles S. Carillo Insurance, Windsor Locks Jay Byrnes, CIC State Director Byrnes Agency, Inc., Dayville Tom Wilson Immediate Past Chairman The Wilson Agency, Inc., Shelton Mike Rivers, AAI Executive Committee Tracy-Driscoll & Co., Inc., Bristol Mary Pursell, CPCU Executive Committee Abbate Insurance Agency, New Haven William Pierz, CIC Executive Committee Shoff Darby Companies, Inc., Norwalk

Welcome! On behalf of the Independent Insurance Agents of Connecticut, I welcome you to the 2013 IIAC MidYear Convention. We appreciate your attendance at the convention this year and hope that you enjoy the program. The morning program is approved for 3 LRE CE credits. There is also ample time for you to visit our exhibitors before the morning program begins and during the break at noon. We urge you to visit all of our exhibitors as you will have the opportunity to learn about the numerous programs and services to assist you in your agency management. Member agents will also become eligible to win our grand door prize of $500 once they have visited all exhibit booths and have turned in their completed punch card. Thank you for attending the convention and enjoy your day.

Mike Gergler, CIC Chairman IIAC

GENERAL INFORMATION NAME BADGES Your name badge serves as your admission pass to the exhibit hall, the morning business program and lunch. Please be sure to wear it at all times.

DOOR PRIZES Member agents who have checked in and are present in the exhibit hall will be eligible to win a $100 cash door prize to be drawn every 15 minutes between 8:00 AM and 9:00 AM. All member agents were given a $500 Main Door Prize ticket upon checking in at the registration desk. When visiting the exhibit booths, please be sure to have your ticket punched. Once you have visited all of the booths and have all of the booth numbers on your ticket punched, you can enter the $500 drawing. The ticket box is located on the registration desk. The door prize will be drawn at the close of lunch.

GENERAL INFORMATION CE CREDITS All participants wishing to receive continuing education credit must sign-in at the start of the morning program. Sign-in sheets will be located on the tables in the Morning Business Program and will be collected at the start of the session. If you do not sign the sign-in sheet on the day of the convention you will NOT receive the CE credit. Participants are required to remain in the room for the entire program in order to receive credit. Continuing Education certificates will be e-mailed to all complying participants within 3 weeks after the convention.

CHECKING YOUR CE CREDITS Transcripts can be obtained by accessing Once on the website, select “Look Up Education Courses / Credits” located under “Quick Start for Agents & Agencies.” This will bring you to an “Inquiries” page. Select “Continuing Education Transcript Inquiry.” Select “Connecticut” from the drop-down menu. Enter your license number and last name and click “submit.” You will now be able to view and print your transcript. Please note that transcripts are only accessible using producer license numbers.

PROGRAM 8:00 AM – 9:15 AM Exhibit Hall Open Coffee & Danish provided courtesy of

MiddleOak $100 Door Prize – drawn every 15 minutes 9:15 AM – 11:50 AM Morning Business Session Kay’s Pier South

Scheduled Speakers Welcome and Chairman’s Report Michael Gergler, CIC IIAC Chairman Wilcox & Reynolds Insurance, LLC Storrs, CT Insurance Department Report Thomas B. Leonardi Connecticut Insurance Commissioner IIABA – A View from our National Association Thomas J. Minkler, CIC IIABA Chairman Clark-Mortenson Agency Keene, NH Access Health CT Phil Boyle Business to Business Outreach Manager Connecticut Health Insurance Exchange

PROGRAM (Continued) Insurance Industry Panel Moderator Michael Gergler, CIC IIAC Chairman Robert Bordeaux, CPCU, ARM Northeast Branch Manager QBE North America – Middle Market Bill Purmort Chairman of the Board and President Central Mutual Insurance Company Raymond J. Sprague, CPCU Senior Vice President – Small Commercial The Hartford 12:00 PM – 1:00 PM Exhibit Hall Open 1:00 PM – 2:00 PM Lunch MAIN DOOR PRIZE - $500 CASH Sponsored by InsurBanc

EXHIBITORS Please refer to the floor plan provided in your registration packet for the exhibit booth numbers and locations. The floor plan may contain additional exhibitor booths. American Institute for CPCU American Integrity Restoration AmTrust Insurance AmWINS Group Applied Systems, Inc. Applied Underwriters Auto Glass of New England, LLC B.H. Burke Belfor Property Restoration Berkshire Hathaway Guard Ins. Co. Capital Premium Financing Coastal Agents Alliance State of Connecticut Insurance Department Connecticut Underwriters, Inc.

EXHIBITORS (Continued) Crystal Restoration Services Crystal Restoration Services of CT Disaster Restoration Services The Entrepreneur Circle, LLC Enviro Clean Inc. EZLynx FIRST Insurance Funding FutureComp Independent Insurance Agents of CT Programs & Services Insurance Agency Accounting & Bookkeeping JN Phillips Auto Glass Kapura General Contractors Maritime Program Group Mass Mutual McNeil & Company, Inc. Meadowbrook TPA Associates Phoenix Cleaning & Restoration Plymouth Glass & Mirror, Inc.

EXHIBITORS (Continued) MEMIC New England Excess Exchange, Ltd. Ovation Payroll Payless Auto Glass Premium Assignment Corp. Rainbow International of Branford Renaissance Alliance Robert Hensley & Associates RT Specialty Russell Bond & Co., Inc. Safeco Insurance Safelite Auto Glass ServiceMaster Restore Standard Publishing Corporation Steamatic of CT, LLC TAPCO Underwriters The Thompson Agency, Inc. Total Program Management

EXHIBITORS (Continued) Travelers Bond & Financial Products United Cleaning & Restoration US Premium Finanace Utica National Insurance Group Vertafore Work at Home Vintage Employees (WAHVE) Workers' Compensation Trust XS Brokers Insurance Agency, Inc.

SPONSORSHIP The Independent Insurance Agents of Connecticut would like to thank our sponsors of this year’s Mid-Year Convention. It is their sponsorship that makes it possible for us to bring the best to our membership at an affordable price. Platinum Plus Sponsors Chubb Group of Insurance Companies The Hartford Liberty Mutual Insurance MiddleOak Travelers Platinum Sponsors Central Mutual Insurance Connecticut Underwriters Crystal Restoration Services of CT Hanover Insurance Independent Agents Services, Inc. InsurBanc MEMIC RT Specialty Safeco Insurance Company Swiss Re Corporate Solutions

SPONSORSHIP Gold Sponsors Acadia Insurance ACE Private Risk Services Andover Companies C.N.A. Computer Rescue Crystal Restoration Services Harleysville Insurance Iroquois New England, Inc. Kapura General Contractors Kemper MetLife Auto & Life NGM Insurance / Main Street America Group Plymouth Rock Assurance Corp. Progressive Insurance Company QBE Quincy Mutual Renaissance Alliance State Auto Insurance Company Steamatic of Connecticut Union Mutual of Vermont Utica National Insurance Group

SPONSORSHIP Silver Sponsors American Commerce Insurance Co. American Integrity Restoration JN Phillips Auto Glass NLC Insurance Companies Ovation Payroll Pro-Klean Cleaning & Restoration Providence Mutual Insurance Co. TAPCO United Cleaning & Restoration XS Brokers Insurance Agency, Inc.

Proudly Supporting the Independent Insurance Agents of Connecticut

Please contact Hank Dominioni, CPCU 860-547-6495


Proud Sponsor of the Independent Insurance Agents of Connecticut Connecticut Underwriters, Inc. is the Northeast's leading independent excess and surplus lines insurance broker. We pride ourselves on being able to provide broader market coverage and higher limits to independent insurance agencies. All our markets are rated A- or better. Along with our Pennsylvania branch and our subsidiary agencies, CONEXCO Insurance Agency and New Hampshire Underwriters, we provide insurance underwriting for needs ranging from Adult Day Care and Alarm Installers to Terrorism Coverage and Vacant Properties. In conjunction with CUINCO, our in-house premium financing company, we are pleased to offer our clients financing on the policies we write. CUINCO offers low down payments, competitive rates and flexible payment options. CONNECTICUT UNDERWRITERS, INC. 421 Wadsworth Street P.O. Box 2784 Middletown, CT 06457-9284 Phone 860-347-9600 • Fax 860-347-9611 Toll Free 800-982-3881 (inside CT) 800-243-3712 (outside CT) Email



More Than 40 Years Experience In Restoration

• Residential Homes • Industrial Facilities • Schools • Condo Complexes

• Office Buildings • Hospitals • Houses of Worship • Municipality Buildings

Experts in Restoring Property Damage From • Fire • Water • Furnace Puff backs • Smoke • Soot

• Sewage Backups • Mold • Vandalism


Complete Insurance Claim Restoration One of Connecticut’s Largest and Oldest Independent Catastrophe Cleaning & Restoration Specialists Minority Owned by Women

Norwalk Office 1-800-442-7978

24 Hour - 7 Day Emergency Service

THE BIG “I” PROFESSIONAL LIABILITY PROGRAM – ERRORS AND OMISSIONS FOR YOUR AGENCY Swiss Re / Westport Insurance Corporation – an exclusive policy form and premium credits filed on a Risk Purchasing Group basis to give Big “I” members coverage tailored to their needs. Fireman’s Fund - is an industry leader in providing liability coverage for agents and brokers against errors and omissions. Fireman’s Fund has 25+ years experience and is the second largest writer of Agents E&O coverage in the country. For further details on both of these E&O markets, please contact Laura Szatkowski at IAS, Inc. Phone: (860) 563-6510 or (800) 255-9787 E-mail: ___________________________________________________________________

LAWYERS PROFESSIONAL LIABILITY IIAC members have access to Lawyers’ Professional Liability Coverage to sell to their clients. This program, underwritten by Westport Insurance Corporation, has been a leading insurer of Connecticut law firms for over 15 years. RLI’s STAND-ALONE PERSONAL UMBRELLA With our expanded underwriting guidelines, the RLI umbrella can respond to more of your customers. Plus now it’s easier to use! Agents can check on policy status, print renewals, run reports or convert on-line quotes to an application to email to customers for an electronic signature and payment with a credit card. Another improvement is RLI’s new easy to use website, These changes have proven to be a huge convenience and time saver for both agents and customers. For more information on the above programs, please contact Rose Mullaly at IAS, Inc. Phone: (860) 563-6510 or (800) 255-9787 E-mail:

K KAPURA Insurance Reconstruction Specialists & General Contractors 860-747-2100 866-737-8966 Toll Free    

Fire, Water, Wind, Smoke Damage New Construction 24 hour Board-Up & Emergency Services Serving all of CT & MA for over 36 years

As specialists in fire, smoke, vandalism, water and wind damages, we understand the emergency and severity of the situation. We are prepared to provide you with our services on a 24 – hour emergency basis. We have experience in managing your claim directly with your insurance company.

Founded in 1921 Rated A (Excellent) by the A.M. Best Company



DISCOVER THE BENEFITS OF ASSOCIATE MEMBERSHIP Businesses other than independent property and casualty agencies are offered Associate Membership with IIAC. Associate Membership is available to those persons and firms who are directly engaged in the insurance industry or who have some other professional or business relationship with one of our members doing business under the American Agency System. Associate Members receive many benefits, but are not allowed voting privileges or use of the Big "I" trademark logo. As an Associate Member of the Independent Insurance Agents of Connecticut you and your firm will be further recognized as an active member of the Connecticut insurance community and an active participant in working on solutions to our common problems.       


For complete details on the above benefits and an application to become an Associate Member, please visit our website at and click on “JOIN.”

Discover all the benefits IIAC membership has to offer . . . Coverage for Your Agency Errors & Omissions Insurance Employment Practices & Discrimination Liability Retirement Services Group LTD & Term Life Insurance Revenue Producing Coverage for Your Clients Lawyers’ Professional Liability Personal Umbrella (stand-alone) In-Home Business Policy (BOP) Selective Flood Insurance Program Big I Markets Research / Technical Issues Virtual University Frequently Asked Questions Interpreting Technical Issues Carrier Contract Review Publications Weekly News Release Technical, Legislative, Education Bulletins Agent Alerts Independent Agent Magazine Management Tools Trusted Choice – Consumer Branding Program Project CAP Personality Assessment Tools Ovation Payroll Wahve Networking Opportunities Local Events & Meetings State & National Conferences Young Agents Committee Events Advocacy & Legislative State & Federal Lobbyists Carrier Advocacy and Grass Roots Coalition National Legislative Conference Education Opportunities Year-round Continuing Education E&O Loss Prevention Seminars ACSR & AAI Designation Program Tailored Training (in-house) On-line CE Programs Best Practices Resources State Licensing Courses for P&C and L&H

2014 EDUCATION COURSES For a complete calendar, including course location, description and fees, please visit the “Education” page of our website. Date Nov. 19 2013 Nov. 21 2013 Dec. 4 2013 Dec. 10 2013 Jan. 15 Jan. 15 Jan. 16 Jan. 22 Jan. 22 Jan. 28 Jan. 28

Jan. 30 Feb. 4 Feb. 20 Feb. 27 Mar. 6 Mar. 11 Mar. 13 Mar. 20 Apr. 1 Apr. 3 Apr. 8 Apr. 10 Apr. 10



Commercial Insurance Secrets

4 PC

Personal Auto

8 PC

Specialty Markets in Connecticut

4 PC

Homeowners Insurance

8 PC

ACSR #10 – Life Insurance ACSR #11 – Retirement Planning E&O Loss Control Techniques Personal Lines Pre-Licensing Course Begins Property & Casualty Pre-Licensing Course Begins Laws, Regulations & Ethics in Ins. Laws, Regulations & Ethics in Ins. with ACSR #5 – Prof. Development & Account Management AAI 81C – Commercial Property Managing Networks & Security ACSR #12 – Disability & Health Ins. AAI 82A – Commercial Liability, GL & Auto Workers’ Comp. Issues & Answers ACSR #2 – Personal Auto Insurance Disability Insurance

4 LH 4 LH 6 PC PreLicensing PreLicensing 4 LRE

ACSR #9 – CL Related Coverages E&O Loss Control Techniques Laws, Regulations & Ethics Seminar ACSR #1 – Homeowners Insurance Annuity Basics Long Term Care

4 LRE & 2 PC 8 PC 3 PC 4 LH 7 PC & 1 LRE 4 PC 7 PC 3 LH & 1 LRE 6 PC 8 PC 3 LRE 4 PC 3 LH 3 LH

UPCOMING EDUCATION COURSES For a complete calendar, including course location, description and fees, please visit the “Education” page of our website. Date Apr. 16 Apr. 24 Apr. 30 Apr. 30 May 12 May 13 May 15 May 20 June 12 July 15 July 15

July 31 Aug. 6 Aug. 12 Aug. 20 Aug. 20 Sept. 4 Sept. 18 Oct. 2 Sept. 4

Course ACSR #4 – Agency Errors & Omissions AAI 82C – Specialized Commercial Lines Personal Lines Pre-Licensing Course Begins Property & Casualty Pre-Licensing Course Begins ACSR #6 – Commercial Property Insurance Online Young Agents Spring Conference Life & Health Pre-Licensing Course Begins AAI 82B – Commercial Lines ACSR #8 – Commercial Auto Ins. Laws, Regulations & Ethics in Ins. Laws, Regulations & Ethics in Ins. with ACSR #5 – Professional Dev. & Account Management Life Insurance Basics ACSR #7 – Commercial Liability Insurance E&O Loss Control Techniques Personal Lines Pre-Licensing Course Begins Property & Casualty Pre-Licensing Course Begins 3 and DONE!! Attend the 3 days specified and complete your CE credits whether you are P&C, L&H licensed or both Homeowners Insurance

Credits 6 PC 7 PC & 1 LRE PreLicensing PreLicensing 6 PC 3 LRE & 1 PC PreLicensing 7 PC & 1 LRE 5 PC 4 LRE 4 LRE & 2 PC 4 LH 5 PC 6 PC PreLicensing PreLicensing 13 PC 6 LH 5 LRE 8 PC

UPCOMING EDUCATION COURSES For a complete calendar, including course location, description and fees, please visit the “Education” page of our website. Date Sept. 11 Sept. 18 Sept. 25 Oct. 2 Oct. 16 Oct. 20 Oct. 21 Oct. 23 Oct. 28 Nov. 4 Nov. 6 Nov. 13 Nov. 13 Nov. 14

Course Boiler & Machinery Seminar (Equipment Breakdown) Basic Commercial Lines Related Coverages AAI 83A – Principles of Agency Management Business Life & Retirement Planning IIAC MID-YEAR CONVENTION Life & Health Pre-Licensing Course Begins AAI 83B Agency / Company Relations Laws, Regulations & Ethics Seminar ACSR #3 – Personal Lines Related Coverages ACSR #4 – Agency Errors & Omissions Life & Health Ethics Personal Lines Pre-Licensing Course Begins Property & Casualty Pre-Licensing Course Begins AAI 83C – Agency Financial Management

Credits 3 PC 5 PC & 3 LRE 8 PC 6 LH & 2 LRE 3 LRE PreLicensing 8 PC 3 LRE 5 PC 6 PC 3 LRE PreLicensing PreLicensing 8 PC

Additional Courses are continually being added to the calendar. Please be sure to check the on-line version by going to our “Education” page at

2014 IIAC EVENTS Young Agents Spring Conference Wethersfield Country Club Tuesday, May 13, 2014 IIAC Annual Membership Meeting Wethersfield Country Club June 3, 2014 IIAC Annual Golf Tournament Sponsored by the Young Agents Committee

Blackledge Golf Course, Hebron Thursday, August 7, 2014 IIAC Mid-Year Convention Aqua Turf, Plantsville Thursday, October 16, 2014 Thursday, November 12, 2015 Each year will provide 3 LRE CE credits Event information and registration forms for all of the above can be obtained on the “Events and Conferences” page of our website at

IIAC Staff Warren C. Ruppar President Tracy Hearn Office Manager Event Coordinator Barbara Spear IIAC Education Consultant Keidel, Weldon and Cunningham, LLP

INDEPENDENT AGENTS SERVICES STAFF Laura Szatkowski E & O Administrator Rosemary Mullaly Lawyers’ Liability Program Administrator RLI Program Administrator

INDEPENDENT INSURANCE AGENTS OF CONNECTICUT, INC. 30 Jordan Lane Wethersfield, CT 06109 Phone (860) 563-1950 (800) 842-2208 Fax (860) 563-6730 (860) 257-9981 Web Site

2013 program book web version  
2013 program book web version