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April 2011

The Connecticut Independent Agent


“The Connecticut Independent Agent is the official publication of the Independent Insurance Agents of Connecticut 30 Jordan Lane Wethersfield, CT 06109 Phone: (860) 563-1950 Fax: (860) 257-9981 www.iiact.org

IIAC Staff Warren C. Ruppar President Tracy Hearn Office Manager / Event Planner Ed Meaney, CPCU Education Director

Independent Agents Services Staff Laura Szatkowski E&O Program Administrator Rosemary Mullaly Lawyers’ Liability Program RLI This publication is intended to provide accurate and authoritative information on the subject matter covered. It is distributed with the understanding that neither IIAC, nor any contributing author, publisher or contributor is rendering legal, accounting or any other professional service and assume no liability whatsoever in connection with its use. Further, the electronic links to our associate membership found in this publication are provided as a courtesy to our readers and do not necessarily indicate an endorsement by IIAC. News items will be accepted / printed at the discretion of the IIAC. No paid advertisements are accepted in this publication. Please contact Warren Ruppar for further information.

The Connecticut Independent Agent This Issue’s Features Know Your Association’s History

03

Annual Membership Meeting and Installation of Officers

04

Smart Agency - Sandbox Détente

06

Big “I” Applauds House Passage of Repeal of Burdensome IRS Form 1099 Provision

08

Connecticut Insurance Department

09

National News . . . .

10

IIAC Monthly Bulletin Review

11

IIAC Testimony Review

13

Workers’ Compensation Maximums / Minimums And Verifying Workers’ Compensation Coverage

14

Big “I” Virtual University Director Receives CPCU Society Award / About the Big “I” VU

15

RC Knox 2011 Symposium

16

Errors & Omissions Loss Control Techniques

17

Spring Conference

18

In Every Issue April and May Continuing Education Courses

19

Events

21

Big “I” Advantage Programs

22

2010 - 2011 Officers

24

Committees

24

About Us

25

Associate Member Index Associate Members - Insurance Brokers & Services

26

Associate Members - Insurance Companies

28


Know Your Association’s History The Independent Insurance Agents of Connecticut was founded in 1899. Since that time there have been 93 Presidents of the Association. The position title was changed in 2007 from President to Chairman to conform to the IIABA National Officers position titles. The slate of IIAC officers is confirmed each year at the IIAC Annual Membership Meeting and Installation of Officers. This year’s meeting will be held on Thursday, June 16, 2011, at the Saybrook Point Inn in Old Saybrook, CT. The evening will begin with a 5:30 reception and dinner to be followed by the Annual Meeting and Installation of Officers. All member agencies and their staff are invited to attend the dinner and meeting. We look forward to having an opportunity for our members and company representatives to meet and enjoy this special occasion. A formal invitation is being mailed to all IIAC member agencies; however, a web version of the invitation is available on the Events page of the IIAC Website. Reservations must be received by June 2, 2011. The slate of incoming IIAC Officers for the 2011 - 2012 term is as follows: Chairman: Tom Wilson – The Wilson Agency, Inc., Shelton Chairman-Elect: Mike Gergler, CIC – Wilcox & Reynolds Insurance, LLC, Storrs Treasurer: Jim Suzio - Suzio Insurance Center, Inc., Meriden Secretary: Kim McGillicuddy, CPCU - Pierson & Smith State Director: Spencer Houldin – Ericson Agency, Washington Depot PAST PRESIDENTS / CHAIRMAN OF THE IIAC 1899 - 1900 1900 - 1902 1903 - 1904 1905 - 1906 1907 1908 1909 1910 1911 1912 - 1913 1914 1915 1916 - 1918 1919 1919 1920 - 1921 1922 - 1923 1924 1925 - 1926 1927 1927 1928 - 1929 1930 - 1931 1932 - 1933 1934 - 1935 1936 - 1937 1938 - 1940 1940 - 1943 1943 - 1945 1947 - 1947 1947 - 1948

John North Edward Beardsley Orange Merwin George Boyd William Hatch Wilbur Squire Charles McNeil Edwin Cowles Phillip Holzer Dale Butler John Fisher Frederick Small James Case J. Richard North Tracy Warren Charles Puffer Donald North Thomas Faulkner Louis Arnold Herbert Loewith Ennis Mallette Frank Brodie Walter North Harold Hatch Thomas Sturgess Leonard Whelan Henry Baily, Jr. Edwin Cowles, Jr. William Wiley David North William Dodd

1948 - 1949 1949 - 1950 1950 - 1951 1951 - 1952 1952 - 1953 1953 1953 - 1955 1955 - 1956 1956 - 1957 1957 - 1958 1958 - 1959 1959 - 1960 1960 - 1961 1961 - 1962 1962 - 1963 1963 - 1964 1964 - 1965 1965 - 1966 1966 - 1967 1967 - 1968 1968 - 1969 1969 - 1970 1970 - 1971 1971 - 1972 1972 - 1973 1973 - 1974 1974 - 1975 1975 - 1976 1974 - 1975 1975 - 1976 1976 - 1977

William Hatfield Paul Avery Philip Bliss F. Chandler Moffat Edgar Clarke G. Burgess Fisher, III Valmore Forcier Walter North George Haynor Eben Learned, Jr. Nelson Beers Steston Ward Rutherford Huizinga John Crosson, CPCU John Phelan Herbert Bland, CPCU William Murray Harold Polis Bernard Burns Abbott Abercrombi David Ashton E. Robert Zenke Harold Hodgdon, Jr. John Maloney John Boynton Charles Mahon Albert Ridinger Anthony Erdman Albert Ridinger Anthony Erdman Walter Shannon, Jr.

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

1977 - 1978 1978 - 1979 1979 - 1980 1981 - 1982 1982 - 1983 1983 - 1984 1984 - 1985 1985 - 1986 1986 - 1987 1987 - 1988 1988 - 1989 1989 - 1990 1991 - 1992 1992 - 1993 1993 - 1994 1994 - 1995 1995 - 1996 1996 - 1997 1997 - 1998 1998 - 1999 1999 - 2000 2000 - 2001 2001 - 2002 2002 - 2003 2003 - 2004 2004 - 2005 2005 - 2006 2006 - 2007 2007 - 2008 2008 - 2009 2009 - 2010

John Bassett Charles Watson, CPCU, CLU George Clarke Gerald Greger John Coyne, Jr. John Burbank Robert Gerardi Jon Norris, CPCU Thomas Wylie John Pinkney, CPCU, ARM Albert Lennox Edward Fitzgerald, CPCU Allan Tibbits William Morgan, CIC H. Dean Thorndike Paul Jones Frank Ridley James Murray Richard Bellemare Garret Ratcliffe J. Ralph Murray Patrick Mahon Daniel Clock Charlie Wilson, Jr. John Scanlon Spencer Houldin Mary Pursell, CPCU Jay Byrnes, III, CIC Craig Dawley, CIC Bill Pierz, CIC Kurt Battey

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The Independent Insurance Agents of Connecticut, Inc. Cordially invites you and your staff to attend the 113th Annual Membership Meeting and Installation of Officers

Thursday, June 16, 2011 – 5:30 PM at

Saint Clements Castle 1931 Portland-Cobalt Rd. Portland, Connecticut

Program

Name(s)

Reception Dinner Annual Meeting and Installation of Officers

Price Spouse

$85.00 $60.00

_________________________________________________________________________________________________

Agency / Company Address

5:30 PM 6:30 PM

_______________________________________________________________________________________

_________________________________________________________________________________________________

Amount Enclosed

________________

Please Indicate Meal Choice: ______ Breast of Chicken filled with Baby Spinach & Goat Cheese, served with Roasted Red Pepper Beurre Blanc ______ Pan Seared Salmon with a Basil Beurre Blanc ______ Tournedos of Beef with Port Wine Demi Glaze

Reservations must be received by June 2, 2011 Make checks payable to and mail to: IIAC 30 Jordan Lane Wethersfield, CT 06109

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COMPANY SPONSORSHIP FORM ANNUAL MEETING June 16, 2011 Saint Clements Castle, Portland, CT WE WOULD LIKE TO BECOME A SPONSOR AS INDICATED, ENCLOSED PLEASE FIND OUR CHECK FOR

________

Platinum sponsor - $1000.00 ________

________

Other – Amount Enclosed: $________

Silver Sponsor - $250.00 Gold Sponsor - $500.00

Name & Title: ___________________________________________________________________________ Company/Agency: _______________________________________________________________________ MAILING ADDRESS: ______________________________________________________________________ (include full address and zip code) Phone: (_____)____________ Fax: (_____)____________

E-Mail: ______________________________

Web Site Address: ________________________________________________________________________

THE FOLLOWING REPRESENTATIVES WILL BE ATTENDING THE DINNER MEETING $85 per attendee Name(s) & Title(s): _______________________________________________________________________ MAILING ADDRESS: _______________________________________________________________________ (include company, full address and zip code) Amount Enclosed: ________________ Please Indicate Meal Choice: ______

Breast of Chicken filled with Baby Spinach & Goat Cheese, served with Roasted Red Pepper Beurre Blanc

______

Pan Seared Salmon with a Basil Beurre Blanc

______

Tournedos of Beef with Port Wine Demi Glaze SHOULD YOU NEED ANY ASSISTANCE, PLEASE CONTACT

Tracy Hearn at 860-563-1950 or thearn@iiac.org THANK YOU FOR YOUR SUPPORT AND WE LOOK FORWARD TO SEEING YOU AT OUR ANNUAL MEETING! 30 Jordan Lane, Wethersfield, CT 06109 Telephone: (860) 563-1950 or (800) 842-2208 / Fax: 860-257-9981

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Smart Agency Sandbox Détente By Susan L. Hodges Reprinted with permission from the March 2011 issue of Independent Agent magazine Do your producers and CSRs play well together? ‘‘My producer tells a client I’ll do something, and then doesn’t tell me, mutters a CSR. “I gave her the info, but she did the quote wrong,” gripes a producer. No doubt you’ve heard these complaints. At some agencies, strife between customer service representatives (CSRs) and producers is all in a day’s work. But angst among those who interact with customers most often can cause serious mistakes and widespread discontent— and that’s just the beginning. When conflict occurs between workers in these roles, efficiency slumps, service suffers and sales can take a hit. Respect and trust between producers and CSRs are essential for taking care of customer and agency needs. Yet, principals agree these relationships constitute one of the toughest personnel challenges at their firms. “I think the personalities that fit the producer role and the CSR role are so different that they contradict each other,” says Spencer Houldin, president of Ericson Insurance Services, LLC, in Washington Depot, Conn. “CSRs are typically very organized, detailed and deadline-based, while producers are action-oriented, people-oriented and less organized. It’s a constant problem trying to get these two types of personalities to work well together.” A Little Respect Goes a Long Way Houldin has watched producers scribble something on a scrap of paper and throw it to a CSR, saying as they go out the door that they need a quote tomorrow. “Then the quote is done wrong because the information was illegible,” he says. He’s also seen producers who, when they have an opportunity to service a customer, do so without consulting the CSR. “Yes, they overstep their bounds,” he says, “*but+ they have a vested interest in maintaining the client. They have to be reminded that their main role is to drum up new business.” Despite these clashes, or perhaps because of them, Houldin has found ways to improve CSR-producer relationships. He holds forums where CSRs and producers come together and talk about their jobs to promote mutual understanding.

“When they don’t understand each other, there can be animosity,” he says. He says when CSRs learn about all aspects of a producer’s job—evening appointments, weekend hours, the agency’s cut of commission checks—that they’re less envious of producers than they may have been before. “But really, the key to good relationships between the two is for producers to show appreciation,” he says. “We have one producer who’s constantly saying thank you, and everyone is happy to help him, because he’s such a nice person.” Redefining Roles via Personality At Rosenfeld-Einstein & Associates, Bob Keiger says the daily struggle is not between coworkers, but against the status quo. Managers and employees at this Greenville, S.C., Best Practices agency think regularly about how they can do things better. That’s why the firm recently overhauled the way its CSRs and producers interact. “Originally, we loosely separated small-commercial accounts from medium or large accounts, and we randomly assigned producers to certain small-account managers,” says Keiger, executive vice president of property and casualty. The agency also employed a person to market risks to carriers. “But it was a somewhat fractured division of labor,” Keiger admits. To heighten efficiency, Keiger did away with the marketing position and began pairing account managers, or CSRs, with producers. But he used staff personality profiles to make the pairings, and they didn’t always work out. What he found instead was that CSRs whose personalities fell slightly outside the profile for their jobs matched up well with producers who also fell somewhat outside the profile for their positions. Says Keiger with a laugh: “There were no perfect producers, so why should we have perfect account managers? Getting the personalities together was more important than anything else.” Each new team was then given responsibility for all aspects of the book of business they managed, including marketing. “This made it much easier for account managers to prioritize their work, because they didn’t have producers lining up at their desks,” says Keiger. “It also made for a better balance responding to service.”

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Another innovation: Each team was allowed to decide who does what. “We started with pretty well defined responsibilities for each individual,” says Keiger. “But some producers prefer to stay involved in some aspects of service, so we let them decide. It seems to work better.” Balancing Workload To balance sales and service at his Colorado Springs, Colo., agency, Wayne Six employs an equal number of producers and support staff, including bookkeepers and a receptionist. He also hires only those he identifies as “willing and able”: willing to do the work, and able to do it well. “Whenever you have a professional structure of complicated products, the relationship between the professional and the support staff is a team effort that has to be based on respect, communication and shared purposes,” says Six. “If you don’t have those things, people aren’t going to get along.” Six founded the agency 21 years ago and says he has invested considerable time matching CSRs, producers and clients. “If a client starts with one team, we intend for them to keep working with that team until we’re dead,” he emphasizes. “If you have the same CSR and producer on an account every year, the odds of keeping that account go up every year and the work of processing it goes down.” Colorado has been particularly hard-hit during the recession, and Six says his staff has gone from 48 people three years ago down to 32 workers today. His CSR-producer teams are responsible for all aspects of the business they handle, and backlog is not allowed. But Six appears to respect his employees in the same way he asks them to respect each other. “If we can’t get the work done by 4:30 when we close the doors, we hire more people,” he says. “Our concept is to service clients with a happy group of people.” Six says that since the agency opened, he can remember only two or three personality conflicts. “We just don’t allow them,” he says. “Kindness is not a skill, and we’re going to be kind to one another, period. If someone has trouble with that, we don’t keep them.” Start with a System Tom Wilson, president of The Wilson Agency, Inc. in Sheldon, Conn., tries to keep things simple. Producers pitch in and do service work at this small, family-owned firm, and Wilson says the key to keepings things straight is communication—and the agency management system. Houldin also requires both groups to learn the agency management system—and use it. “Whenever there’s an issue, it’s usually because someone didn’t note an activity describing a con-

versation that occurred between a client and the agency,” he says. But all three producers are required to learn and use the system, and everyone is supposed to work with this thought in mind: “If for some reason you’re not in the next day, someone else needs to be able to pick up where you left off,” says Wilson. Does someone know where your agency’s CSRs left off today? Hodges (hodgeswrites@gmail.com) is an IA senior contributing writer. Should Producers Service? Agency consultant Emily Huling has spent a lot of time observing and working with CSRs, and she has written a book a book about them: “Great Service Sells: How Great CSRs Turn Service into Sales.” She has also worked with producers, and knows what can happen when the lines get blurred. “If you have CSRs without authority, and producers who do CSR work, there’s a dollar cost associated with these issues. Producers can make extra work for CSRs by doing jobs they weren’t trained to do and therefore do incorrectly,” she explains. “Everyone suffers when someone oversteps their bounds or doesn’t do their assigned job.” Producers may sometimes do CSR work, Huling says, because their jobs are poorly defined or they’re not being held accountable for their actions. “Management needs to tell producers and CSRs what their jobs are and then give them procedures to follow,” she says. Especially when things aren’t going well, “There needs to be management, monitoring and intervention.” Producers who do CSR work frequently may be sending a message. “True sales people are economically driven and ego-driven,” says Huling. “They’re self-motivated and selfconfident. If your producers are doing CSR work, they’re probably not meant to be in sales.” To fix broken producer-CSR relationships, Huling suggests starting by hiring competent sales people and CSRs, and then clearly defining roles and expectations for each job. Next, appoint managers for both groups who will hold employees accountable—not just for production, but for adherence to procedures and processes. “If you have clearly defined roles and accountability, everyone falls into line, including customers and carrier representatives,” says Huling. Correcting entrenched CSR-producer conflict takes planning, execution and a backbone, Huling says. It also takes patience to transition into an effective account-manage-

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BIG “I” APPLAUDS HOUSE PASSAGE OF REPEAL OF BURDENSOME IRS FORM 1099 PROVISION

ment team that serves clients. But the benefits are numerous. Clients receive better service and learn who to talk to about various issues. Carrier representatives usually learn this as well. Agency morale often improves, as does errorsand-omissions prevention. If you’re unsure of the tenor of your agency’s CSR-producer relationships, Huling says to ask customers. “You can’t fool them,” she says. “If things aren’t working right between CSRs and producers, customers are affected. They know, and they’re frustrated.” —S.H. The Money Factor Jay Byrnes tries not to use the one-size-fits-all approach, in job descriptions or in producer-CSR relationships. Instead, the president of Byrnes Agency Insurance in Dayville, Conn., strives to place employees in positions at which they will excel, and he allows substantial flexibility among producer and CSR roles. “Communication is really the key in who takes ownership of a certain task,” he says. But when it comes to results, Byrnes pays team rewards. “If a profit center exceeds certain parameters, we reward by team,” he says. Bob Keiger at Rosenfeld-Einstein & Associates, Inc. in Greenville, S.C., is working on a similar arrangement. After teaming producers and CSRs in the agency’s largecommercial sector, Keiger says it became clear that these employees were producing results as teams. He has since set up similar teams in small commercial sectors and is now looking at compensation. “Once you give people ownership, things become different,” he says. “They’re servicing something they have a stake in and they’re working hand-in -hand. There has to be some overlap in their compensation, and we’re not finished with this.” —S.H.

Calls on congressional leaders and President Obama to come together to swiftly protect small businesses. The Independent Insurance Agents & Brokers of America praised the U.S. House of Representatives for passing a bill on March 3, 2011 to repeal the burdensome IRS form 1099 provisions that were passed into law as part of last year’s health care reform law. The bill, H.R. 4, the “Small Business Paperwork Mandate Elimination Act of 2011” by Rep. Dan Lungren (R-Calif.), passed by a vote of 314 - 112. “The Big ‘I’ is encouraged by the passage of this important bill in the House,” says Robert Rusbuldt, Big “I” president and CEO. “If this provision is allowed to go into effect early next year, the mountain of paperwork required to comply will cost small businesses time and money, divert resources and prevent investment in job growth and business expansion at a delicate point for the American economy.” If this provision is not repealed, all businesses will be required to file a Form 1099 for any business-to-business transaction for goods or services over $600 (cumulative throughout the tax year) starting in 2012. At the end of the tax year, businesses will have to file a Form 1099 with the IRS and send a copy to each vendor. Repeal of this burdensome mandate enjoys widespread bipartisan support in both legislative bodies, yet throughout the debate the point of contention has been how to offset the lost revenue. “Thousands of independent insurance agents and their many small business clients may be overwhelmed if this mandate takes effect,” says Charles Symington, Big “I’ senior vice president of government affairs. “We are pleased by widespread congressional support for repeal of the 1099 reporting provision and today’s action in the House, and we look forward to working with Congress and the administration to ensure a repeal bill is passed into law.”

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REMINDER CONNECTICUT INSURANCE DEPARTMENT NO LONGER MAILS PRODUCER LICENSES As the need for economic solutions and on demand services evolves, the State of Connecticut Insurance Department announced in November 2010 that licensees will now have the ability to print their own licenses free of charge. The prior method of license distribution could take upwards of two weeks for a producer to receive their license. This technological improvement provides licensees with access to their license immediately upon approval and fee processing. The State of Connecticut will save approximately $80,000 in mailing and postage expenses each two year period. Effective December 1, 2010, the Department stopped mailing hard copies of licenses. The Print License option may be found under “Verify and Print a License� on their website at http://www.catalog.state.ct.us/cid/CLIC/VerifyLicense.aspx Please contact the Licensing Unit at cid.licensing@ct.gov or 860-297-3845 with any questions.

INSURANCE DEPARTMENT BULLETINS AND PRESS RELEASES Click on the name below to link directly to the department website Bulletin PC-69 Issued March 17, 2011 Summary of Consumer Protections Regarding the Use of Credit Required by Public Act 10-7 Press Release Issued March 18, 2011 Web Site Upgrade Enhances Public Comment,Transparency for Rate Filing Requests

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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National News ... Connecticut, New England Independent Agents' Market Share Exceeds National Averages The Independent Insurance Agents & Brokers of America (IIABA) recently released its 2009 Property-Casualty Insurance Market Report. And, to no surprise, Independent Insurance Agents in New England continued to exceed the national averages for market share in both personal and commercial lines. The chart below sets out each state’s personal, commercial and combined market share for Independent Agents. The national average for each line and combined market share also appears. Market Share %

State

Personal

Commercial

Combined

Connecticut

47.85

81.73

64.47

Maine

55.29

87.34

71.22

Massachusetts

80.68

84.51

82.63

New Hampshire

43.67

83.22

63.17

Rhode Island

44.71

82.80

62.85

Vermont

49.71

83.17

68.07

National Average

34.30

79.43

56.80

To view the market share reports for all states including direct response and direct writer shares, click here.

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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IIAC MONTHLY BULLETIN REVIEW The IIAC Monthly Review recaps important issues that were sent out to the IIAC Membership as Agent Alerts and Bulletins throughout the previous month.

LEGISLATIVE UPDATE - ISSUED MARCH 7, 2011 The 2011 Legislative Session is well underway, with Legislative Committees reviewing bills and choosing whether or not to pass them onto the full House and Senate for consideration. Much has changed at the State Capitol in 2011 – a new Governor and Lt. Governor, as well as newly configured caucuses in the House and Senate. Both chambers are still controlled by Democrats but those margins are now a bit closer than they were a year ago. The Insurance and Real Estate Committee is meeting twice a week to discuss bills and has a deadline of March 17th to report bills out of committee. The next two weeks, therefore, should be very active for the Insurance and Real Estate Committee as its members debate which bills should clear the first legislative hurdle and be approved by the committee. There are numerous proposed bills that are important to IIAC and its members, and IIAC President Warren Ruppar and Chairman Tom Wilson will track those bills throughout the legislative session and provide periodic updates for our members. The 2011 Legislative Session will adjourn on Wednesday, June 8, 2011.

INSURANCE AND REAL ESTATE COMMITTEE The 2011 session brings new committee leadership and committee members. State Representative Robert W. Megna (D) New Haven, 97th House District, was named the new House Chairman. He joins State Senator Joseph J. Crisco Jr. (D) Woodbridge, 17th Senate District, who returns as Senate Chair, a role he has held since 2002. Below is a full list of the Insurance and Real Estate Committee members and the districts they represent. Chairs State Senator Joseph J. Crisco, Jr. State Rep. Robert W. Megna

(D) Woodbridge, 17th Senate District (D) New Haven, 97th House District

Vice Chairs State Senator Joan V. Hartley State Rep. Susan M. Johnson

(D) Waterbury, 16th Senate District (D) Windham, 49th House District

Ranking Members State Senator Kevin C. Kelly State Representative Christopher D. Coutu

(R) Stratford, 21st Senate District (R) Norwich, 47th House District

Members State Representative Mike Alberts State Representative David Aldarondo State Representative Emil Altobello State Representative Joe Aresimowicz State Representative James M. Crawford State Representative Anthony J. D’Amelio State Representative Stephen D. Dargan

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

(D) Woodstock, 50th House District (D) Waterbury, 75th House District (D) Meriden, 82nd House District (D) Berlin, 30th House District (D) Westbrook, 35th House District (R) Waterbury, 71st House District (D) West Haven, 115th House District

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Members (con’t.) State Representative Laura R. Hoydick State Representative Vickie Orsini Nardello State Representative Kelvin Roldan State Representative Robert C. Sampson State Representative Robert Sanchez State Representative Linda Schofield State Representative David Yaccarino

(R) Stratford, 120th House District (D) Prospect, 89th House District (D) Hartford, 4th House District (R) Wolcott, 80th House District (D) New Britain, 25th House District (D) Simsbury, 16th House District (R) North Haven, 87th House District

SEVERAL KEY BILLS BEING TRACKED IIAC is tracking several key bills during the 2011 session, and has testified on the following: House Bill 6365 – AN ACT CONCERNING INSURANCE FOR MUNICIPALITIES – IIAC is opposed to this bill. House Bill 6237 – AN ACT CONCERNING INSURANCE REQUIRED UNDER THE COMMON INTEREST OWNERSHIP ACT – IIAC is opposed to this bill. House Bill 6238 – AN ACT CONCERNING REPLACEMENT COST COVERAGE UNDER HOMEOWNERS INSURANCE AND COMMERCIAL RISK POLICIES – IIAC is opposed to this bill. House Bill 6363 – AN ACT ADOPTING THE NATIONAL CONFERENCE OF INSURANCE LEGISLATORS’ SURPLUS LINES INSURANCE MULTISTATE COMPLIANCE COMPACT – IIAC has not taken a position on this bill as of yet but is closely monitoring its progress. Senate Bill 975 – AN ACT AUTHORIZING THE INSURANCE COMMISSIONER TO ENTER INTO THE NONADMITTED INSURANCE MULTISTATE AGREEMENT – IIAC has not taken a position on this bill as of yet but is closely monitoring its progress.

OTHER BILLS OF INTEREST House Bill 6232 – AN ACT PERMITTING SUSPENSION OF PRIVATE PASSENGER MOTOR VEHICLE INSURANCE COVERAGE BY ELECTRONIC MAIL House Bill 5442 – AN ACT CONCERNING HOMEOWNERS AND TENANTS INSURANCE UNERWRITING BASED ON BREED OF DOG House Bill 5444 - AN ACT CONCERNING THE VALUE OF A TOTALLED MOTOR VEHICLE House Bill 5896 - AN ACT ADJUSTING THE TERRITORIAL CLASSIFICATIONS FOR PRIVATE PASSENGER NONFLEET AUTOMOBILE INSURANCE Senate Bill 317 – AN ACT REQUIRING HOMEOWNERS INSURANCE RATE FILINGS TO BE SUBJECT TO PRIOR RATE APPROVAL BY THE INSURANCE DEPARTMENT Senate Bill 341 – AN ACT REPEALING CHANGES TO INSURANCE REQUIREMENTS UNDER THE COMMON INTEREST OWNERSHIP ACT House Bill 5443 - AN ACT CONCERNING CONDOMINIUM ASSOCIATIONS AND INTERIOR DAMAGE TO UNITS House Bill 5283 - AN ACT CONCERNING AUTOMOTIVE GLASS WORK Senate Bill 55 – AN ACT ESTABLISHING A STATE HEALTH INSURANCE EXCHANGE Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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Senate Bill 44 – AN ACT CONCERNING ELECTION OF THE INSURANCE COMMISSIONER Senate Bill 50 - AN ACT CONCERNING REQUIREMENTS FOR SURPLUS LINES INSURERS House Bill 5033 – AN ACT PERMITTING SUSPENSION OF PRIVATE PASSENGER MOTOR VEHICLE INSURANCE COVERAGE BY ELECTRONIC MAIL House Bill 5034 - AN ACT CONCERNING REAL PROPERTY REPLACEMENT COST COVERAGE UNDER PERSONAL OR COMMERCIAL RISK POLICIES House Bill 5035 - AN ACT CONCERNING INSURANCE REQUIREMENTS UNDER THE COMMON INTEREST OWNERSHIP ACT

IIAC TESTIMONY REVIEW The IIAC Testimony Review provides testimony that has been given before the legislature on bills that are important to IIAC members. Testimony is regularly posted on the “Action Alerts” page in the “Advocacy” section of our website (www.iiact.org). IN SUPPORT OF RAISED BILL 6470 AN ACT ADOPTING THE NATIONAL ASSOCIATION OF INSURANCE COMMISSIONERS INTERSTATE INSURANCE PRODUCT REGULATION COMPACT On March 1, 2011 in a public hearing Warren C. Ruppar, President of IIAC, testified in support of Raised Bill 6470 in front of the Insurance and Real Estate Committee. The following is an excerpt from that testimony: The Independent Insurance Agents of Connecticut supports Raised Bill 6470 as it will streamline the state-based insurance regulatory system and provide a uniform national products standard for life insurance, annuities, disability income, and long term care insurance. IIAC further agrees with the NAIC that “The Compact presents a positive situation for consumers, state insurance regulators and insurers, as consumers will benefit from high product standards and quicker access to a broader choice of investment products, regulators will be able to share best practices and use their resources more effectively, and insurers will be able to enjoy a more level playing field in competing with banks and securities firms.” IIAC urges the members of the Insurance and Real Estate Committee to support Raised Bill 6470 so that Connecticut can join the other 38 states, which represents over 60% of the premium volume nationwide, to bring efficiencies to our regulatory system and enhance the way that Connecticut regulates insurance.

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INDEPENDENT INSURANCE AGENTS OF CONNECTICUT

Technical

Edward Meaney, CPCU Director of Education

January 2011

Workers Compensation Maximum Remains the Same - Minimum Has Increase Effective January 1, 2011 Effective 01-01-2011, the maximum wage for an active officer included on a workers’ compensation policy for businesses that operate in the State of Connecticut, has remained the same as last years’ maximum of $67,600 per year, per active officer. The minimum payroll for an active officer has increased to $700 from last year’s $470 per week, which is a 49% increase. The amount to include for either covered partners or sole proprietors has been reduced to $59,000 from last year’s amount of $63,500. PAYROLL LIMITATION RULES - STATE OF CONNECTICUT WORKERS’ COMPENSATION - EFFECTIVE 01-01-11 INDIVIDUALS

Not covered unless they opt in. Fixed Amount is $59,000

PARTNERS

Automatic coverage, if one opts out all must opt out Fixed amount is $59,000, per partner, per year

CORPORATE OFFICERS

Automatic coverage may elect exclusion Maximum salary $67,600 per year. Minimum wage is $700 week

LLC’S SINGLE MEMBER

Treated for coverage, like an individual Treated for premium, like a Corporate Officer

LLC’S MULTI MEMBER

Treat like an officer, automatic coverage, may elect exclusion GENERAL LIABILITY - EFFECTIVE 01-01-11 (no changes since 01-01-08)

INDIVIDUALS

Included at fixed amount of $10,400

PARTNERS

Included at fixed amount of $10,400 per partner

CORPORATIONS

Include at actual wage subject to a maximum of $15,600 per year, minimum of $5,200 per year

LLC’SMANAGERS

Treated like Corporate Officers

LLC’S MEMBERS

Treated like Partners

VERIFYING WORKERS’ COMPENSATION COVERAGE Go to the www.ct.gov Click on “Working” in the menu to the left Select “Workplace Safety and Standards” from the menu that comes up Select “Workers’ Compensation Commission” In the gray menu on the left, select “verify coverage” Scroll down the page and click on the “verify coverage” button

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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Big “I” Virtual University Director Receives CPCU Society Award The Independent Insurance Agents & Brokers of America has announced that Bill Wilson, CPCU, ARM, AIM, AAM, Big “I” associate vice president of education & research and Big “I” Virtual University director, is the Chartered Property Casualty Underwriters (CPCU) Society’s 2010 George M. Gottheimer Memorial Award recipient. “Bill is a terrific part of our CPCU Society community,” says James R. Marks, CPCU, CAE, AIM, CPCU Society CEO. “He is an outstanding scholar whose contributions continually enrich the CPCU Society’s journals and educational programs. Bill is the very essence of what a CPCU should be.” The award was presented by the CPCU Society Consulting, Litigation & Expert Witness Interest Group and is bestowed annually to a CPCU Society member who has made an outstanding contribution to the field of insurance education, risk management or insurance consulting. “Bill Wilson is an incredible resource for Big ’I’ members, and we are proud of his work and the recognition he received with the prestigious award from the CPCU Society,” says Robert A. Rusbuldt, Big “I” president & CEO. “The Big ’I’ Virtual University, guided by Bill’s extensive industry expertise, is a critical part of the Big ‘I’s’ continuing commitment to provide valuable technical and business information and best practices to agencies nationwide. Bill continues to assist Big ’I’ members in their growth and perpetuation planning. The Big ’I’ Virtual University continues to provide our members and partners with a variety of valuable tools and informational sources necessary to be successful and profitable.” Wilson is the former director of education & technical affairs for the Insurors of Tennessee and was a licensed insurance and surplus lines agent. His professional affiliations have included past president of the Middle Tennessee Chapter of CPCU Society. Wilson earned a bachelor’s degree in fire protection and safety engineering at the Illinois Institute of Technology.

About the Big “I” Virtual University The Big “I”s cutting-edge online services make it possible for today’s agencies to get the critical information they need, wherever and whenever they need it. One of the ways that the Big “I” accomplishes this is by providing access to a unique combination o f industry knowledge and experience available only at the Big “I” Virtual University. Key Services that are available through the Virtual University include: Research Library: For those who seek a smarter way to research, the Big “I”s online library is divided into three subject areas: Insurance, Business, and Technology “Ask an Expert:” Sometimes you need answers to questions that can’t be found in the Research Library. To help with these “just in time” issues, the Big “I” has assembled a faculty of leading experts from around the country who can answer your questions. Simply fill out a short form and their experts will work to get you a response within 3 - 5 business days, but often sooner. Critical Business Issues: The Big “I” Virtual University regularly produces white papers and articles on many of the critical issues affecting today’s insurance marketplace. VU Tools You Can Use Business Skills - SkillSoft training is available on Analyzing The Income Statement And Balance Sheet, Techniques for Better Time Management, The Marketing and Sales Plan and a host of other necessary business topics. Industry Research - Dig into industry research and trends through the Best Practices Gateway, Agency Universe Study, Annual Marketshare Report and other industry relevant findings. E&O Loss Prevention Tips - View tips and case studies based on actual claims and find out how to reduce your agency E&O exposures. Consumer Articles - Homeowners, Personal Auto and Commercial Insurance articles all rewritten from a consumer perspective. Big “I” members are encouraged to use them in their communications (newsletters, flyers, Web site, etc.) with customers. Checklists - Obtain sample HO Inspection, Commercial and Personal Lines checklists to evaluate your customer needs. Downloads - View key information through downloads that address topics such as, The Top 10 Reasons to Buy CDW, CGL Faulty Workmanships Laws, WC Illegal Alien Laws and more. Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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R.C. Knox Center for Insurance and Risk Management Studies

2011 Symposium April 26, 2011 Wilde Auditorium The Impact of Emerging Global Insurance Regulations on How You Do Business Sign-in and light lunch buffet

12:00-1:00

Welcome and Kick-off Speaker – George Reider, Former Commissioner of Insurance, State of 1:00- 1:30

Connecticut, Former President, National Association of Insurance Commissioners

What keeps me up at night? - Richard Booth, Vice Chairman, Guy Carpenter

Converging Standards for the Insurance Industry? 1:30 – 2:30

Jennifer Weiner Sr. Practice Fellow Financial Accounting Standards Board

Edward Chanda Partner KPMG

2:30 – 2:45

Sandra Hack Project Manager for the Insurance Industry International Accounting Standards Board, London, United Kingdom

Break

How will Solvency II impact the Insurance Industry? 2:45- 3:45

J. Eric Brosius Senior Vice President and Corporate Actuary Liberty Mutual Group

Victor Rod Alternative Chairman, European Insurance and Occupational Pensions Authority Insurance Commissioner of Luxembourg

3:45 – 4:00

Patrick D. Tannock President, XL Insurance (Bermuda) Ltd.

Break

The Changing Insurance Industry Landscape Over the Next 10 Years? 4:00 – 5:00

Therese M. Vaughan Chief Executive Officer National Association of Insurance Commissioners

Steve Lowe Managing Director Towers-Watson

Tom Minkler President, Clark-Mortenson Agency, Inc. and Member of the Executive Committee, Independent Insurance Agents & Brokers of America

Wrap-up 5:00 – 5:15

Can I sleep better now? – Richard Booth, Vice Chairman, Guy Carpenter Thank you – Peter LaPlaca, Director, R C Knox Center

5:15 – 6:00

Hors d’oevres and networking

Registration Information: For 3 CEUs (attendance required on campus) $75 Participation on campus (no CEUs) $60 Web link for live video streaming (no CEUs) $25 Groups of ten or more call for group rates 860-768-4581 or email laplaca@hartford.edu

Registration link: https://www.123signup.com/event?id=vsndj

Conference Web site: http://rcknox.homestead.com/index.html

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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SEMINAR BENEFITS

Wethersfield Country Club, 76 Country Club Rd., Wethersfield, CT May 5, 2011 (8:30 am - 4:30 pm) Cost: $110.00 Members & Associate Members / $ 160.00 Non-Members

Instructors Chris Weldon, Esq. & Jim Keidel, Esq. Earn 8 CE Credits (6 P&C & 2 LRE) Highly qualified and knowledgeable instructors for each course A new approach to E & O Loss Control Prevention. Designed to emphasize the positive aspects of adopting a Best Practices approach to agency management. Practical, real-world solutions that can be implemented in any agency.

The focus of this seminar is on results with extensive use of the following: - Case Study Method - Tools (Forms, checklist & sample letters) - Technology and Automation - Current Issues - Risk Management Approach Correct attendance makes agency eligible for the 10% Premium credit.

10% Westport IIAC E&O Premium Credit This program qualifies agencies that purchase their E & O insurance through IIAC from Westport Insurance Company, for a 10% credit on their total annual premium if the following personnel attend: Agency Staff size of 1 Active Agency Principal, Owner, Partner or Officer Agency Staff size of 2 to 7: 2 Attendees Required 1 Active Agency Principal, Owner, Partner or Officer 1 Producer or CSR Agency Staff size of 8 to 20: 4 Attendees Required 1 Active Agency Principal, Owner, Partner or Officer 1 Active Agency Principal, Owner, Partner, Officer Operations Manager or Producer 2 Producers or CSRs Agency Staff size of 21 to 50: 6 Attendees Required 1 Active Agency Principal, Owner, Partner or Officer 1 Active Agency Principal, Owner, Partner, Officer Operations Manager or Producer 4 Producers or CSRs Agency Staff size of 51 or more: 10 Attendees Required 1 Active Agency Principal, Owner, Partner or Officer 2 Active Agency Principals, Owners, Partners, Officers, Operations Managers or Producers 7 Producers or CSRs

You must report to training on time and present photo ID or you will not qualify for full credit. NAME __________________________________________ CT PRODUCER LICENSE #: ___ ___ ___ ___ ___ ___ ___ ___ ___ AGENCY ______________________________________________ POSITION IN AGENCY ____________________________ AGENCY ADDRESS ______________________________________________________________________________________ (include street, city, state & zip)

CLASS DATE _______________

PHONE (_____) ________________ E-MAIL ____________________________________

CLASS CONFIRMATION WILL BE E-MAILED 10 – 14 DAYS PRIOR TO CLASS DATE PLEASE RETURN TO: “IIAC”, 30 Jordan Lane, Wethersfield, CT 06109 25% Penalty if canceled two weeks before class begins, NO REFUNDS after class begins. In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any requests for accommodation to that disability. Please notify us no later than two weeks prior to the program. If you have any questions, call 800-842-2208 or 860-563-1950

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

Page 17


SPRING CONFERENCE Sponsored by the IIAC Young Agents Committee 4 CE Credits (LRE) Course #105096

Thursday, May 12, 2011 1:00 pm - 4:40 pm Registration begins at 12:30 pm

Followed by a Social Hour on the patio 4:45 pm - 5:45 pm (Hors d’oeuvres and Refreshments Provided) Saybrook Point Inn, Two Bridge St., Old Saybrook, CT 06475 $60 MEMBERS & ASSOCIATE MEMBERS / $85 NON-MEMBERS PROGRAM Certificates of Insurance Christopher Weldon, Esq. (Keidel, Weldon & Cunningham, LLP) ACORD has published the new September 2009 14th edition certificate of insurance form that incorporates what may be the most significant changes since the ACORD 25 was introduced in November 1977. In all, 39 changes were made to the two certificate forms. The legal liability of these changes and their impact on agents and clients will be reviewed.

Client Confidentiality - Protecting Your Insured’s Private Information Jason Hoeppner, CIC (BH Burke & Co.), member of IIABA Agents Council for Technology (ACT) Agents need to be aware of the general business and insurance specific security and privacy laws, regulations and administrative letters that apply to them in their resident states, as well as in states where they hold non-resident licenses or where individuals they insure are a resident. Connecticut Insurance Bulletin (IC-25) and federal Gramm-Leach-Bliley Act (GLB Act) will be reviewed along with other legal requirements.

Directors & Officers Liability / Employment Practices Liability Insurance Ed Meaney, CPCU The basic fundamentals of Directors and Officers (D&O) Liability, its definitions and history along with the importance of personal liability as it relates to directors and officers and the coverage provided under D&O policies will be covered. Employment Practices Liability Insurance (EPLI) and the various factors that can affect the climate for EPLI exposures and losses will be explained along with the various EPL exposures brought about by discrimination, wrongful termination, harassment and retaliation.

COST: $60 MEMBERS / $85 NON-MEMBERS You must report to training on time and present photo ID or you will not qualify for full credit. NAME _________________________________________ CT PRODUCER LICENSE #: ___ ___ ___ ___ ___ ___ ___ ___ ___ AGENCY ______________________________________________ POSITION IN AGENCY ____________________________ AGENCY ADDRESS ______________________________________________________________________________________ (include street, city, state & zip)

CLASS DATE _______________

PHONE (_____) ________________ E-MAIL ____________________________________

CLASS CONFIRMATION WILL BE E-MAILED 10 – 14 DAYS PRIOR TO CLASS DATE PLEASE RETURN TO: “IIAC”, 30 Jordan Lane, Wethersfield, CT 06109 25% Penalty if canceled two weeks before class begins, NO REFUNDS after class begins. In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any requests for accommodation to that disability. Please notify us no later than two weeks prior to the program. Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

Page 18


Sun

3

Mon

Tue

4

5

Wed

11

Sat 2

7

8

9

13

14

15

16

20

21 Investing & 22

23

6

12

Fri 1

AAI 81B 8:30 - 4:30 Wethersfield

10

Thu

Day 1 of 6 L&H Pre-Licensing 8:30 4:30 Wethersfield (Thursdays)

ACSR #1 8:30 - 4:30 Wethersfield

17

18

19

AAI 82A 8:30 - 4:30 Wethersfield

24

25

26

27

Spending in Retirement 8:30 - 3:00 Wethersfield

28

29

30

A COMPLETE ANNUAL CALENDAR CAN BE OBTAINED ON THE “EDUCATION” PAGE OF OUR WEBSITE CONNECTICUT CONTINUING EDUCATION REQUIREMENTS All resident agents are subject to continuing education for every line of authority. The Connecticut Insurance Department has an extensive website (www.ct.gov/cid) offering information on licensing, forms, statutes, regulations (proposed and finalized) Please take advantage of this web site for valuable information. Individual transcript information can be obtained by accessing www.sircon.com. Once on the website, select “For Individual Agents” from the “Products and Services” menu. Under “Quick Start for Agents” (at the top of the page) select “Look Up Education Courses / Credits.” This will bring you to an “Inquiries” page. Select “Continuing Education Transcript Inquiry.” Select “Connecticut” from the drop-down menu. Enter your license number and last name and click “submit.” You will now be able to view and print your transcript. Please note that transcripts are only accessible using producer license numbers. Social Security numbers are no longer usable. Flood Insurance Course Requirement


Sun 1

Mon

Tue

2

3

Wed 4

Thu 5

Fri

Sat

6

7

13

14

E&O Loss Control Techniques 8:30 - 4:30 Wethersfield CC

8

9

10

11

12

Young Agents Spring Conference 1:00 - 4:40 Old Saybrook

ACSR #12 8:30 - 4:30 Wethersfield

AAI 83A 8:30 - 4:30 Wethersfield

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

Laws, Regulations & Ethics 8:30 - 12:10 Wethersfield

A COMPLETE ANNUAL CALENDAR CAN BE OBTAINED ON THE “EDUCATION” PAGE OF OUR WEBSITE CONNECTICUT CONTINUING EDUCATION REQUIREMENTS All resident agents are subject to continuing education for every line of authority. The Connecticut Insurance Department has an extensive website (www.ct.gov/cid) offering information on licensing, forms, statutes, regulations (proposed and finalized) Please take advantage of this web site for valuable information. Individual transcript information can be obtained by accessing www.sircon.com. Once on the website, select “For Individual Agents” from the “Products and Services” menu. Under “Quick Start for Agents” (at the top of the page) select “Look Up Education Courses / Credits.” This will bring you to an “Inquiries” page. Select “Continuing Education Transcript Inquiry.” Select “Connecticut” from the drop-down menu. Enter your license number and last name and click “submit.” You will now be able to view and print your transcript. Please note that transcripts are only accessible using producer license numbers. Social Security numbers are no longer usable. Flood Insurance Course Requirement


2011 IIAC EVENTS Spring Conference Sponsored by the IIAC Young Agents Committee May 12, 2011 Saybrook Point Inn, Old Saybrook, CT Annual Dinner Meeting and Installation of Officers June 16, 2011 St. Clement’s Castle, Portland, CT 22nd Annual Golf Tournament Sponsored by the IIAC Young Agents Committee August 4, 2011 Blackledge Golf Course, Hebron, CT Mid-Year Convention November 10, 2011 Aqua Turf Club, Plantsville, CT Additional information and registration forms for the above events can be obtained by clicking on the event name above, going to the “Events” page of our website or by contacting Tracy Hearn at 860-563-1950 or emailing to thearn@iiac.org.

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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ARE YOU TAKING ADVANTAGE

??

??

OF ALL YOUR MEMBERSHIP HAS TO OFFER??

Big “I” Advantage Programs

Big “I” Professional Liability As a member of your state association, you have access to the Big “I” Professional Liability program, the most respected and comprehensive program in the business offering a variety of insurance agent’s E&O products that are hand-selected for their superior reputation and exceptional performance. With comprehensive rates and a long-term market, the Big “I” Professional Liability program is properly positioned to meet your professional needs, protecting the future of your agency. www.iiact.org - Member Resources page / Or call Laura Szatkowski at 860-563-6510

Big “I” Markets Exclusively available to Big “I” members, IIABA’s online market access program features specialty/niche coverages, program business and hard-to-find markets. Unlike similar programs, there are no registration fees, no volume commitments and competitive commissions. www.bigimarkets.com

Big “I” Flood Big “I” Advantage operates as a managing general agency and agents participate as sub-producers for the Big “I” Flood Program. Selective Insurance Company is our provider for this NFIP Write-Your-Own program and they make writing flood insurance easy and profitable leaving the method of quoting up to the agent. www.independentagent.com/flood.

Big “I” Retirement/Benefits Having trouble deciding which retirement plan is right for you or your agency? Big "I" Retirement Services is here to help you choose which plan best meets your circumstances. They offer quality investments, state of the art administration and the support of your association as an advocate for your agency. Look to us also for Group Long Term Disability, Group Short Term Disability and Group Term Life Insurance. www.independentagent.com/retirement .

RLI RLI's Personal Umbrella Policy stands atop your client’s existing homeowner and auto insurance to provide an extra layer of personal liability protection. With RLI's PUP program, auto or home coverage can be maintained with any insurance company provided the mandatory minimum underlying coverage limits are met. RLI’s @Home Business policy, responds to the needs of over 100 eligible business classes on an ISO BOP form. Premiums starting at $150, competitive commissions, easy underwriting and a self-rating application should makes this product an easy sell. www.iiact.org - Member Resources page / or call Rose Mullaly at 860-563-6510.

Business Resources Enjoy group discounts for a variety of services to assist in managing your agency. Caliper (employee testing) ; DHL (express delivery); Mines Press (printing); Big “I” Store (logowear); Hertz (car rental); Artizan Internet Services (Service 911, CSR 24). www.independentagent.com. Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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ARE YOU TAKING ADVANTAGE

??

??

OF ALL YOUR MEMBERSHIP HAS TO OFFER??

Big “I” Advantage Programs

InsurBanc InsurBanc is an independent community bank founded by agents exclusively for agents. You can rely on InsurBanc for custom products designed to underwrite your success, like acquisition and perpetuation financing and cash management services perfectly suited to the way you do business. www.insurbanc.com.

Virtual University www.independentagent.com/vu

Research Library For those who seek a smarter way to research, the VU provides access to hundreds of insurance, business and technology articles written by volunteer faculty and other contributors. Technical insurance articles and white papers on issues affecting today’s marketplace, often include links to full sample ISO forms. Resources in the VU are limitless.

Ask an Expert Service Sometimes you need answers to questions that can't be found in the research library. To help with these "just in time" issues, we have assembled a faculty of leading experts from around the country. Big "I" Members can submit questions to our "Ask an Expert" service and a response is usually sent within 3-5 business days, but often sooner.

Online Courses The VU offers a wide variety of online classes to enhance and expand insurance technical and business skills. Many designation programs are also available through the Virtual University.

Best Practices The Best Practices program provides member agents with meaningful performance benchmarks and business strategies that can be adapted to improve the performance of your agency, thus enhancing agency value.

Trusted Choice® In a world full of millions of media messages each day, differentiating the services of independent agents and brokers to consumers is critical. Trusted Choice®, the national consumer branding program sponsored by the Big “I”, uniting more than 10,000 independent agency locations and 53 insurance companies. Based on extensive consumer and industry research, Trusted Choice® highlights the value of the independent agent distribution channel: choice, customization and advocacy. www.trustedchoice.com

Governmental Affairs The Big “I” is your advocate on the issues that matter to your success, whether the issues occur in state legislatures, Washington D.C., your state insurance department, the NAIC, or the judicial system. Through common-sense, pragmatic legislative initiatives, we seek to protect your business while keeping the consumer in mind. Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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2010 - 2011 Officers Chairman Tom Wilson The Wilson Agency, Shelton Chairman-Elect Michael Gergler, CIC Wilcox & Reynolds, Storrs Treasurer Jim Suzio, CIC Suzio Insurance Center, Inc., Meriden Secretary Kim McGillicuddy, CPCU Pierson & Smith, Inc., Norwalk Immediate Past Chairman Kurt Battey Scholes Agency, Inc., East Haddam

IIAC Committees The Independent Insurance Agents of Connecticut has several committees which are dedicated to furthering both the benefits of membership and the professionalism of individuals within the insurance industry. Committee members are volunteers who are either an owner or an employee of a member agency. IIAC is always looking for new individuals to serve on its committees. If you are interested in becoming a committee member, please complete the information below and return this form to: IIAC, 30 Jordan Lane, Wethersfield, CT 06109 or email to the committee staff liaison Name: ___________________________________________________________________________________ Agency & Full Address: ______________________________________________________________________ Phone: (______)__________-__________

E-Mail: _____________________________________________

Indicate Committee: ________________________________________________________________________ Education Committee – members help create IIAC programs and locate teachers and resources. Staff Liaison, Ed Meaney, emeaney@iiac.org Executive Committee – members must be a principal in an IIAC member agency and are part of the governing body of the association. Membership on the committee is limited and must be voted upon by the Board of Directors. Staff Liaison, Warren C. Ruppar, wruppar@iiac.org Technical Committee – members analyze current industry topics and issues, make recommendations on how to handle, and funnel information to the Education Committee to create programs. Staff Liaison, Ed Meaney, emeaney@iiac.org Young Agents Committee – members create networking programs to promote young professionals in the insurance industry. Staff Liaison, Tracy Hearn, thearn@iiac.org Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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WHO ARE THE INDEPENDENT INSURANCE AGENTS OF CONNECTICUT? The Independent Insurance Agents of Connecticut was founded in 1899 as the Connecticut Association of Local Fire Insurance Agents. The organization’s name was changed in 1913 to the Connecticut Association of Insurance Agents. This name was considered more representative of the membership due to the expansion of the property-casualty business coverages and the increased presence of casualty and surety agents. In 1975 the organization became The Independent Insurance Agents of Connecticut to emphasize its members abilities to work with a variety of insurance companies and industry representatives. The Independent Insurance Agents of Connecticut has always been in the lead on important issues for agents. The list is long as IIAC has worked with regulators and the insurance industry on important issues such as agent licensing, anti-rebate laws, ownership of expirations, banking and insurance, and agent compensation to name a few. Today IIAC offers a wide variety of products and services to its members. The education calendar offers a full assortment of choices for licensing, continuing education and advanced degree programs. In addition, IIAC offers several insurance programs for our members that can be purchased to protect their agency business and insurance products that members can sell to their customers. IIAC also offers technical and regulatory assistant to our members. Technical advice is available at the staff level and through the Virtual University where you can “Ask The Expert.” In addition, IIAC meets regularly with the Insurance Commissioner and department staff to discuss current market conditions and consumers issues. IIAC is a strong advocate for independent agents at our state capital and in Washington D.C. Whatever the issue may be, IIAC is the voice for independent agents as we represent the interests of our membership. Our national association, IIABA is a predominant lobbying force in Washington and is constantly ranked among the top 10 of all the lobbying groups in the United States. The Big “I” mission succinctly captures our purpose: “to provide independent agents with a sustainable competitive advantage.” To accomplish that, IIAC is the unrelenting advocate on the issues that shape the environment in which our membership conducts business. IIAC is the voice in the halls of Congress, the state capital and in boardrooms across the nation.

INSURPAC InsurPac is the Political Action Committee (PAC) of the Independent Insurance Agents & Brokers of America (IIABA). It represents the unified political voice of IIABA's 23,000 member agencies and 300,000 agents and brokers nationwide. It is the largest property-casualty insurance industry PAC in the country, and is one of the primary reasons the Big "I" is routinely rated among the most successful lobbying groups in Washington, DC. "Lobbying and a well-funded PAC go hand-in-hand," says Charles Symington, IIABA's Senior Vice President of Government Affairs. "InsurPac's voice resonates through the halls of Congress on behalf of the Big "I". Every elected official knows that a contribution from InsurPac is a contribution from 23,000 small business owners." InsurPac raises funds by asking for voluntary personal contributions from independent agents and brokers throughout the country. By pooling money together, InsurPac helps elect candidates and re-elect members of the U.S. Congress who share IIABA's business philosophy. This concept of pooling personal contributions together for the greater good is essential to understanding the importance of PACs. As an individual, you can make the average contribution of $200 to a Congressman, or you can invest that $200 in a PAC, which in turn combines that with 9 other donors and gives the same Congressman $2,000. At the end of the day, PACs are able to speak with a collective voice that is much louder than that of an individual. It is impossible to overvalue the power of a collective voice -- of a collective InsurPac speaking on behalf of the Independent Agency system. Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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ASSOCIATE MEMBER - INSURANCE BROKERS AND SERVICES (Click on the Associate Members website for a direct link) ACE Private Risk Services 860-828-7931 www.aceprivateriskservices.com

Glass America 860-444-6344 www.glassusa.com

Agility Recovery 704-341-8700 www.agilityrecovery.com

HSB Associates, Inc. 860-722-5539 www.hsb.com

Arthur J. Gallagher Risk Management Services, Inc. 860-560-2766 www.ajg.com

Insurance Agency Accounting & Bookkeeping 860-614-7268 www.brendadicarlollc.com

Auto Glass of New England, LLC 203-375-4700 www.autoglassofnewengland.com

Insurance Engineering Solutions 860-429-5156 www.insuranceengineeringsolutions.com

Broadway Premium Financing 800-728-7255 www.broadwaypremium.com

InsurBanc 866-467-2262 www.insurbanc.com

CATIC Exchange Solutions, Inc. 860-513-3131 www.caticexchange.com

Iroquois of Connecticut, Inc. 860-621-8412 www.iroquoisct.com

Connecticut Interlocal Risk Management Agency 203-498-3000 www.ccm-ct.org/insurance/

Kapura Cleaning & Restoration 860-747-2100 www.kapurarestoration.com

Connecticut Underwriters, Inc. 860-347-9600 www.ctunderwriters.com

Joseph Krar & Associates 860-628-3967 www.jkrar.com

Crystal Restoration Services 203-853-4179 www.crystal1.com

J.P. Maguire Assoc., Inc. 800-233-8220 www.jpmaguire.com

Paul Davis Restoration 860-539-0911 www.pdrestoration.com

Anthony Martini & Company, Inc. 203-445-6640 www.thatsmybroker.com

Demetriou General Agency, Inc. 212-897-6912 www.demetriougroup.com

McGrath Insurance Group, Inc. 508-347-6850 www.mcgrathinsurance.com

Gill and Roeser Holdings, Inc. 212-972-3306 www.grholdings.com

Maynard Insurance Group 203-318-0008 maynardinsgrp@yahoo.com

For information on how to become an Associate Member of the Independent Insurance Agents of Connecticut and a complete list of benefits, please visit the “Join� page of our website or contact Rose Mullaly at 860-563-1950 or email rmullaly@iiac.org Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

Page 26


ASSOCIATE MEMBER - INSURANCE BROKERS AND SERVICES (Click on the Associate Members website for a direct link) Mergers & Acquisition Services 212-750-0630 www.merger-acquisition.net

ServiceMaster by Wills 860-447-3265 www.servicemasterbymason.com

Oakbridge Insurance Services 860-906-0120 www.oakbridgeins.com

SERVPRO Cleaning and Restoration of New Haven, Waterbury & Naugatuck Valley 1-800-243-8812 www.servproofnewhaven.com

Premium Assignment Corp. 603-421-1953 www.premiumassignment.com

SERVPRO of Manchester-Bolton 860-649-0836 www.servproofwesthartford.com

JN Phillips Auto Glass 781-939-3400 www.877autoglass.com

Steamatic of CT 203-985-8000 www.steamaticct.com

Pro-Klean Cleaning & Restoration Services, Inc. 866-463-2313 www.pro-klean.com

Target Insurance Services 860-284-0088 www.target-capital.com

PuroClean Mitigation Services 860-516-8083 http:..ms-ct.puroclean.com

Thompson Agency, Inc. 860-693-4999 www.thompsonagency.net

Renaissance Group, Inc. 860-307-2957 www.renaissanceins.com

Travel Insured International, Inc. 860-528-7663 www.travelinsured.com

Robert Hensley & Associates 860-678-1090 www.hensleyasociates.com

United Cleaning & Restoration, LLC 800-835-0740 www.unitedcr.com

Servicemaster QRV Regional Group 203-386-1565 www.servicemastergb.com

XS Brokers Insurance Agency, Inc. 617-471-7171 www.xsbrokers.com

For information on how to become an Associate Member of the Independent Insurance Agents of Connecticut and a complete list of benefits, please visit the “Join� page of our website or contact Rose Mullaly at 860-563-1950 or email rmullaly@iiac.org

Independent Insurance Agents of Connecticut - www.iiact.org - April 2011

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ASSOCIATE MEMBER - INSURANCE COMPANIES (Click on the Associate Members website for a direct link) Acadia Insurance Company 860-331-2391 www.acadiainsurance.com

Kemper, A Unitrin Business 203-775-5846 www.ekemper.com

American Commerce Insurance Company A MAPFRE Company 800-922-8276 www.acilink.com

MetLife Auto & Home 860-668-2699 www.metlife.com

The Andover Companies 860-257-7286 www.andoverco.com

MiddleOak 860-638-5132 www.middleoak.com

Chubb & Son Insurance 203-782-4115 www.chubb.com

NLC Insurance Company 860-887-3553 www.nlcinsurance.com

C N A Insurance 860-513-6460 www.cnacentral.com

Ohio Mutual Insurance 419-563-0959 www.omig.com

Connecticut Fair Plan 860-528-9546 www.ctfairplan.com

Peerless Insurance 860-571-2201 www.peerless-ins.com

FirstComp 888-500-3344 www.firstcomp.com

Pennsylvania Millers Ins. Co. 860-677-8488 www.pennmillers.com

General Casualty Insurance 860-570-0802 www.generalcasualty.com

PMA Insurance 203-379-3825 www.pmagroup.com

Great N.Y. Mutual Insurance Company 860-652-7090 www.gny.com

Progressive Insurance Company 800-274-4055 www.progressiveagent.com

Harleysville Worcester Insurance Company 800-225-7387 www.harleysvillegroup.com

Safeco Insurance 603-358-4156 www.safeco.com

The Hartford 860-409-6150 www.thehartford.com

Seacoast Brokers, LLC 843-341-1600 www.seacoastbrokers.com

HCC Global Financial Products 860-674-1900 www.hcc-global.com

State Auto Insurance Companies 860-633-4678 www.stateauto.com

The Hingham Group 781-749-0841 www.hinghammutual.com

Utica National Insurance Group 800-695-1914 www.uticanational.com

For information on how to become an Associate Member of the Independent Insurance Agents of Connecticut and a complete list of benefits, please visit the “Join� page of our website or contact Mullaly at 860-563-1950 or email rmullaly@iiac.org Independent Insurance Agents Rose of Connecticut - www.iiact.org - April 2011 Page 28

The Connecticut Independent Agent, April Issue  

April Issue

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