Town of Sunnyvale Annual Report - 2020

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Town of Sunnyvale


Mayor’s Message Dear Sunnyvale Residents, I am pleased to submit the Town of Sunnyvale’s annual report for the 2020 calendar year. In this report you will read about how the Town has executed our strategy in support of strengthening our police, fire, and first responders, investments we are making to improve the Town’s infrastructure (roads/streets, water, and sewer), and how we are continuously working to enhance our quality of life through parks, recreation, and community engagements. While Sunnyvale had to deal with the impacts of the pandemic like the rest of the country, Town services and work of the Town staff continued with minimal interruptions. Council and other appointed bodies continued to govern and made decisions important to move the Town towards achieving our vision. As a result of this diligence and commitment to our residents, the Town has been able to attract several quality businesses to Sunnyvale, maintain sound fiscal position, connect citizens through community events, and keep staff motivated. The Town Council and I have been particularly focused on seeking citizen input on all key initiatives. The Excellence in Local Government Committee was formed this year and is the citizen committee working to provide input to Town Leadership on matters related to excellence in local government, including customer service, public participation, diversity, and matters of equity. Citizen input helps Council make certain that the decisions we make align with the needs and wants of our residents. The Town Council is here to serve our citizens. We have also continued our work with the Downtown Committee, the Glazer Committee, and hosting our quarterly meetings with the HOA Presidents. I expect 2021 to be an excellent year when many of the strategic initiatives Council has been working toward will be coming to fruition. I look forward to continuing to hear from you and work with you. Sincerely, Mayor Saji George


Servant Leaders delivering the best community to call home.



A growing community of closely connected people fostering small town values, embracing a high quality of life while managing residential and commercial development.

Town Council The Town Council consists of a Mayor and six Councilmembers. The Mayor is elected to serve a two-year term and Councilmembers are elected to serve three-year staggered terms. The Sunnyvale Town Council holds regular public meetings at 7 p.m. on the second and fourth Monday of every month. Town Council meetings are held at Town Hall or via Zoom during the pandemic.

Did you know… The Town Council gathered 32 times in 2020 for various Town Council meetings, work shops, and work sessions.

Neither the Mayor nor the Councilmembers receive compensation for their service on the Town Council.

The entire Town Council is elected at-large; meaning, they serve the entire community.

L to R: Councilmember Mark Eldridge—Place 4, Councilmember Mark Egan—Place 3, Councilmember Kevin Clark—Place 2, Mayor Saji George, Councilmember Ryan Finch—Place 1, Councilmember Jonathan Freeman—Place 6, and Councilmember Larry Allen—Place 5.


Town Manager Dear Sunnyvale Residents, This has certainly been a challenging year, learning how to continue to provide municipal services while keeping our staff and community members safe and healthy. Many of our team members have been directly affected by COVID-19—either having been infected with the virus themselves, or having friends and family infected. However, we have all been affected by social distancing, impacts to our economy, and dealing with the solitude many have felt. We have taken extra care to increase our external communications and to seek ways to create a sense of community and keep in touch with the citizens of Sunnyvale. Throughout this report, you will see many Key Performance Indicators that are tracked on a monthly basis by each department. These monthly reports are available on our website at The metrics are monitored to ensure that we are providing the highest quality of service to our community. If I can ever be of service, please do not hesitate to reach out to me. Sincerely, Susan Guthrie, Town Manager


Interested in serving on a Board or Commission? The Town of Sunnyvale has a variety of boards, commissions, and committees. Citizen participation is strongly encouraged and helps to ensure that our local government is truly addressing the needs of the Town through the services, planning, and decision-making provided by each board. Scan the QR code to learn more about the various boards and deadlines to apply to serve.

Sales tax remains strong Despite the pandemic, sales tax revenue for the Town of Sunnyvale remained strong in 2020.

Finance 2019-2020 budget achievements Despite the COVID-19 pandemic, the Town maintained budgetary performance for the 2019-2020 fiscal year. The budget funded several new initiatives including:

General Fund Revenues Sept. 30, 2020 Permits/Licenses; 9% $845,338

Property Taxes; 49% $4,578,872

Franchise Fees; 10% $965,376

Sales Tax; 23% $2,102,427

Court Fines; 2% $208,422 Operating Transfer In; 3% $268,000

Interest/Grants/Misc.; 4% $335,912

General Fund Expenditures Sept. 30, 2020 Police and Court; 44% $3,700,082

Fire/EMS; 16% $1,341,291 Non-Departmental; 6% $497,911

Standing up the first Sunnyvale Police Department;

Increasing Fire Department full-time positions for an improved service level;

Location assessment and preliminary design of the new Fire Station;

Secured funding for major drainage projects and the new Fire Station;

Support of the State Highway 352 expansion; and

IT server upgrades.

Finance receives consecutive award for budget documents For the third consecutive year, the Town’s Finance Department has been awarded the Distinguished Budget Presentation Award. On Jan. 14, 2021, the Finance Department was awarded a third consecutive Certificate of Achievement for Excellence in Financial Reporting from the Government Finance Officer’s Association. The Certificate of Achievement is the highest form of recognition in governmental accounting and financial reporting.

Road Maintenance; 2% $190,253 Transfer Out; 3% $222,898 Administrative Budgets; 6% $466,252 Development Services; 8% $680,050

Parks and Library; 9% $746,055


Fire Department Town Council names Glazer as new fire station location During the Aug. 24, 2020 Town Council meeting, the Council heard presentations analyzing and comparing proposed fire station locations from a location planning expert. Based upon feedback from the expert, the Council voted to place the new station at the Glazer property, which is already owned by the Town and offers the best response time for the current call volume.

Draft design for the new Fire Station.

The station’s façade will be designed to complement the new horse barn that is currently in preliminary design. A citizen committee has been working with Town staff to select the façade and layout of the barn and a draft design was presented at the Jan. 11, 2021 Town Council meeting. Placement of the fire station at this same location will allow for development cost savings. Additionally, it will position the Town to extend sewer service to residents along Tripp who are currently still using septic. The Town has issued certificates of obligation to fund the construction of the fire station, which will include space for department administration, an emergency operations center, and space for future growth of the department as the Town grows.

Anticipated Project Completion Date:

Summer 2022 6

The Fire Station’s façade and layout was drafted to complement that of the new horse barn shown above.

Police Department Sunnyvale relieves Dallas Sheriff’s Office of police duties On Oct. 1, 2019, Chief Andrew Hawkes was hired to lead the Town of Sunnyvale to launch its own Police Department. The goal was to have the department stood up in one year’s time.

Officer Llewellyn, Lt. Hutchison, and Sgt. Brumit with the Department’s UTV.

Exactly one year later, Sunnyvale Police Department (SPD) officially took over operations from the Dallas Sheriff’s Office on Oct. 1, 2020. The change presented many challenges and took the efforts of the entire Sunnyvale staff to make happen. The Department consists of one Chief, one Lieutenant, four Patrol Sergeants, 12 Patrol Officers, one Sergeant Investigator, two School Resource Officers, and one Police Services Coordinator. The Department’s fleet consists of 14 patrol vehicles and one utility terrain vehicle for special events and neighborhood patrol. Over the course of 2021, the Department will continue to work toward the “Recognition” status through the Texas Police Chiefs Association Foundation’s Best Practices Program. Additionally, SPD will be working toward hosting an inaugural “Citizens Police Academy” in the fall of 2021.

Officer Mosley, Sgt. Evans, Sgt. Brumit, and Officer Franklin handed out bags to families in Stoney Creek for National Night Out on Oct. 6, 2020.

Programs that have already been launched by SPD include a prescription medication disposal, the Take Me Home program, and the Video Crime Watch Program. For more information on these programs, visit


Economic Development Barr named Director of Economic Development Former Parks Director and former Interim Director of Economic Development Burton K. Barr was appointed as the Director of Economic Development on Aug. 13, 2020. Barr is currently pursuing his Master’s degree in Public Administration with a focus in Finance and Economic Development from the University of Texas at Arlington. He also recently received his Basic Certification in Economic Development.

4B, EDC offer COVID-19 small business incentive package Recognizing the unprecedented financial impact to the local economy and the Sunnyvale community’s small businesses, the Town Council and the 4B Economic Development Board approved funding of $50,000 to establish the COVID-19 Business Incentive Program.

The assistance program was designed to provide funding for small businesses to cover economic damages suffered as a direct result from COVID-19 and to result in job retention. Seven awards were granted to qualifying local businesses, with each business receiving up to $5,000; a total of $20,000 remains. Businesses looking for relief can find the guidelines and the application for the incentive package at


Coming Soon: The Town has seen significant economic development growth over the last year. Below, you will find several businesses that are in the process of establishing locations in Sunnyvale.




Settler’s Table

Burger King

Planter’s Road Development - 643,000 sq.ft. facility for light-manufacturing

Charales Plaza

O’Reilly Auto Parts

Tullos Development

Open for Business:

Development Services 2019/2020 Permits: Total number of permits issued:


New Residential permits:

145 $1.5 million in fees

New Commercial permits:

2 $107,000 in fees

Commercial Certificate of Occupancy permits:


Residential development continues to rise, despite pandemic In 2020, the Town issued 145 new residential building permits. These fees totaled $1.5 million in revenue for the Town. The vast majority of these new homes were built in either the existing phases of the Homestead or Stoney Creek neighborhoods. In addition, the Town approved construction on new phases of these neighborhoods; Phase 3B of the Homestead and Phase 4B of Stoney Creek. These two new developments include an additional 136 residential lots. Infrastructure construction of these developments will be completed in 2021 and home construction could start immediately thereafter.

Goff joins Town as Assistant Town Manager and Director of Development Services


2,412 building inspections were conducted in 2020.

Charles Goff joined the Town of Sunnyvale on Sept. 17, 2020, holding a joint position of Assistant Town Manager and Director of Development Services. Goff holds a Master’s degree in Public Administration from the University of North Texas, a Master’s Certificate in Development Review from the University of Texas at Arlington, and a Bachelor of Arts in Political Science, Economics, and International Studies from Baylor University. He brings over nine years of local government experience with him to Sunnyvale.


Parks and Recreation Park planning efforts underway in response to survey The Town of Sunnyvale and the 4B Development Corporation hired a consultant to conduct a survey to update the Parks, Recreation, and Open Space Master Plan. The survey was available from July 31—Sept. 7. The consultant presented the survey responses, which represented a 29% response rate. Additionally, public input will be gathered and used to guide the park and recreation planning efforts for the next five to ten years.

Town hires new Parks Director John (JD) Douthit was hired as the Town’s new Parks Director on Oct. 29. Douthit brings with him more than 20 years of experience from the City of Nacogdoches, the City of Euless, and most recently, the City of Commerce.

Vineyard Park parking lot replaced The parking lot at Vineyard Park was replaced in August 2020. The work was done in such a manner to minimize disruption to the public’s use of the field, as well as access to the Town’s Library. Crews spent several days stabilizing the subgrade before laying asphalt pavement in place.


The Town of Sunnyvale has worked this year to negotiate for the purchase of 4.1 miles of rail corridor to expand the Town’s trail system. The purchase is expected to be finalized in 2021. Grants have been sought for the design of the new trail. In May 2020, the Town of Sunnyvale purchased 16 acres of parkland at Jobson Park. The land was purchased from Sunnyvale ISD. The land will continue to be used for park purposes. Planning for additional sports fields will commence in 2021.

Public Library Library adapts to provide programs throughout COVID-19

Library Clerk Jennifer Patterson gives a tutorial on how to make a braided bookmark—a craft from the Library’s weekly craft kit. Due to the COVID-19 pandemic, the Library put together craft kits to-go and posted how-to videos to their YouTube channel.

Prior to the Library’s closure due to COVID-19, the Perot Museum’s TECH Truck visited the Library during Spring Break. The TECH truck provided different STEM activities for children to explore.

Due to the increasing concerns of the COVID-19 pandemic, and with the health and safety of its patrons in mind, the Doris Padgett Public Library closed their doors to the public in March 2020. In the interim, Library staff worked diligently to continue to provide for the community. After a month and a half of full closure, the Library initiated a curbside-only service model in May 2020 and eventually was able to re-open to the public on June 2 with certain restrictions. Despite the impact of COVID-19, the Doris Padgett Public Library continues to strive to be the Town of Sunnyvale’s source for learning and fun for families of all ages. Though Library programs have been suspended due to the Library’s limited capacity, the annual Summer Reading Program was held by transitioning to an online, phoneapp based system to track reading. Fun prizes and crafts accompanied online videos to facilitate safe, but fun learning.

Looking forward Moving forward, the Library is re-evaluating the policies and procedures that are currently in place while still providing the caring and friendly patron experience that are hallmarks of the Library.

Did you know that you can download eBooks, audiobooks, and stream movies through Overdrive? All you need is your Library card number and PIN.


Capital Harris Addition

Collins Road:

Sewer and Alley Replacement: Phase I

U.S. 80 to Tripp Road

SH 352: U.S. 80 to Mesquite City Limits

This project includes construction of a new four-lane divided roadway including a roundabout. The roundabout is mostly complete and open to traffic. Construction on the northbound lanes is complete and construction has begun on the southbound lanes.

Expected Completion: Summer 2021

The SH 352 project is currently under construction by TxDOT. It includes replacement of the fourlane roadway with a new divided roadway. Underground utility work is currently ongoing and construction of the roadway will begin once utility work has ceased.

Expected Completion: Late 2021


Phase I of the Harris Addition Sewer and Alley Replacement project includes the replacement of sewer and alleys in the eastern portion of the Harris Addition. A contractor has been selected for the project and construction should begin by February 2021.

Expected Completion: Late 2021/Early 2022

Improvement Replacement of Box Culvert: Tripp Road, west of Collins Road

Tripp Road Drainage Improvements:

Harris Addition Sewer and Alley Replacement: Phase II

Collins Road to East Fork Road

The project will provide improvements to the drainage ditches on both sides of Tripp Road to correct poor drainage issues. It will also include the construction of a new sidewalk on Tripp Road. Currently, the project is well into the design phase.

Anticipated Construction Start Date: Late 2021

This project will consist of removal and replacement of the existing box culvert under Tripp Road, west of Town Center Park. The old culvert is undersized and will be replaced with a larger one that can carry additional drainage flow. The project is at 60% in the design phase.

Anticipated Construction Start Date: Late 2021

Phase II of the Harris Addition Sewer and Alley Replacement project will include the replacement of sewer and alleys in the western portion of the Harris Addition. The design phase will begin in late January 2021 and construction will begin once the design is complete.

Anticipated Construction Start Date: Early 2022


Public Works Public Works and Utilities Utility Department adds multiple payment options In November 2020, the Utility Billing Department expanded their options for bill payment to include pay-byphone. All that is needed to make a payment by telephone is your utility account number and the service address.


tons of asphalt were used for road repair in the 2019-2020 fiscal year.

The total number (in tons) of material used for crack-sealing was

Staff analyzes Street Maintenance Program In 2020, Staff began an analysis of the Town’s Street Maintenance Program using the DMAIC (Define, Measure, Analyze, Improve, and Control) method utilized in the Six Sigma Process. Public works has conducted an assessment of each of the Town’s roads and validated these assessments using a third-party company. Overall, roads in Sunnyvale are in good condition. Many roads, however are growing older and are showing significant signs of deterioration and are in need of repair or replacement. A plan is being developed to address these roads within the Town. For some, this may include minor repairs. For others, this could require a full reconstruction. As the worst streets are addressed, the Town will begin to ramp up efforts related to preventative maintenance that will extend the life of the roadways. This plan will be presented to Council for adoption in early 2021.


684.954 MG


Sunnyvale used 684.954 million gallons of water in 2020.

Photo Credits: 100 Women of Sunnyvale

Animal Control Sunnyvale Animal Control sees increase in calls in 2020 The Animal Control Department responded to a total of 1,337 calls for service during 2020; a record number for a calendar year, and also an increase of 54% from 2019.

100 Women of Sunnyvale present a donation in the amount of $15,000 to the Sunnyvale Animal Shelter.

The Sunnyvale Animal Shelter would like to thank the “Shelter Helpers” who volunteer their time to the Animal Shelter. Shelter Helper Briana Woods has contributed more than 250 hours of volunteer service to the Animal Shelter as of December

Of the 1,337 calls, 175 animals were impounded at the Sunnyvale Animal Shelter. The average duration of stay for dogs was 18 days and the average stay for cats was 24 days. Animals that were claimed by their owner stayed an average of 1.4 days in the shelter. The live release rate for all animals stood at 94% during 2020.

Animal Shelter receives donation from 100 Women of Sunnyvale On Feb. 27, 2020, the Sunnyvale Animal Shelter was awarded a $15,000 donation from 100 Women of Sunnyvale. 100 Women of Sunnyvale is a group of women who are passionate about Sunnyvale and who recognize the needs and opportunities to promote and facilitate nonprofit growth. The donation will fund the Animal Adoption Program and will assist Animal Control Officer Frank Locke with his mission and vision for the Animal Shelter. Officer Locke’s mission and vision is to turn the Sunnyvale Animal Shelter into a “no-kill” shelter.


Community Involvement Town modifies events due to COVID-19 pandemic


SunnyFest— SunnyFest took on a different look this year than it has in years past. Due to the public health crisis, Town Council and staff members made a tough decision to celebrate SunnyFest in a different way. In lieu of the in-person celebration, fireworks were made bigger and better. The goal was to encourage families to celebrate from their front yards. In addition to the fireworks show, staff members put together “party-in-a-bag” goody bags and made them available for 250 families.

Veteran’s Day Recognition Ceremony—The ceremony was moved outside on the front lawn of Town Hall. Veterans were presented with medals of appreciation and a soloist from the Sunnyvale High School Choir performed patriotic songs. The Cavanaugh Flight Museum also conducted a historic warbird flyover for the event.

Second Annual Fast and Furriest Turkey Trot— Nearly 200 participants registered for the Turkey Trot. The Turkey Trot is held on Thanksgiving Day each year and consists of a 1-mile fun run and a 5K. The first 150 people to register received bibs and medals.

Drive-Thru Christmas Event—The annual Christmas event was held as a drive-thru this year to accommodate for social distancing. Different Christmasthemed movie decorations were displayed and guests were encouraged to guess the themes. More than 300 carloads of residents participated.

Families attended the Drive-Thru Christmas Event. Some families decorated their vehicles for the car-decorating contest.

Members of the Sons of the American Revolution assisted in presenting Veterans with a medal of appreciation.

Town Council and Town Staff participated in dressing up as characters from different Christmasthemed movies.

Public Relations

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Connecting the community As part of our commitment to transparency, the Town uses a number of platforms to effectively communicate with the Sunnyvale community. 

NewsFlash— Every Friday, the Town’s weekly eNewsletter—the NewsFlash—is published and sent out to subscribers. Subscribing to the NewsFlash is a great way to stay up-to-date on what’s happening within the Town. To begin receiving the NewsFlash, register at

Sunnyvale Review—The Sunnyvale Review is a printed publication that the Town produces every other month. The printed newsletter provides residents with a more in-depth update of what is happening around Town and the status of current Town projects. There is no action required to receive the Sunnyvale Review; residents with an active utility account will receive it in the mail.

Social Media—The Town utilizes the following social media platforms; Facebook, Instagram, Twitter, Nextdoor, and YouTube. Next to the NewsFlash, social media is one of the primary communication outlets utilized by the Town. Be sure to like or follow us on any of the aforementioned sites!

Website—The Town’s website——is frequently updated to reflect the most current information, including meetings and agendas.

Emergency Alerts— In the event of an emergency, the Town will activate the emergency alert system. If you are not registered to receive these alerts, register at

Town of Sunnyvale

Town of Sunnyvale


Leadership Team Susan Guthrie

Rachel Ramsey

Charles Goff

Town Manager

Director of Administration

Assistant Town Manager and Director of Development Services

Elizabeth Hopkins

Bryan Creed

LaTashia Miller

Director of Finance

Director of Public Works

Human Resources Coordinator

Burton Barr

Andrew Hawkes

Doug Kendrick

Chief of Police

Fire Chief

Director of Economic Development


Matthew Kolman

Joseph Yazdanpanahi

John Douthit

Library Director

Director of Information Technology

Parks Director

Key Contacts Animal Control — (214) 862-4525 Building Inspections — (972) 203-4188 Economic Development — (972) 203-4154

Finance — (972) 203-4125 Fire Department (Non-Emergency) — (972) 203-0314 Human Resources — (972) 203-4159 Municipal Court — (972) 203-4144 Parks — (972) 203-4186 Permit Technician — (972) 203-4188

Police Department (Non-Emergency) — (972) 226-4606 Public Library — (972) 226-4491 Public Relations — (972) 203-4151 Public Works (After Hours Emergency) — (972) 251-0567 Town Engineer — (972) 203-4115 Town Hall - (972) 226-7177

Utility Billing - (972) 203-4152

Other Contacts Emergencies — 911 Republic Services — (800) 328-7274


Town of Sunnyvale 127 N. Collins Rd. Sunnyvale, TX 75182