• • •
Enforce physical distancing with distance markers on the floors or the use of stanchions to guide patrons and the distance they must maintain from each other. Encourage physical distancing of cash registers by spacing stations 6 feet apart, where possible, when there are multiple cash register stations. Wipe stations (phones, registers, tables) regularly throughout the day and after the end of each shift.
Bathrooms (If Applicable) • • • • • •
Erect hand sanitizer stations at the entrance to the bathrooms. Place floor markers or indicators on the ground to guide patrons as to where the lines will need to form should waiting occur for the bathrooms. Utilise hands-free garbage cans with covers for no touch waste disposal. Turn off the water source for water fountains and include signage marking them as closed until further notice. Remove any reusable hand towels and do not allow the use of air dryers. Utilise only disposable hand towels. Sanitize bathrooms regularly (at a minimum every two hours).
Common Areas (Benches/Hallways) • • •
Disinfect benches, chairs, handles, railings continuously throughout the day (a minimum of three times per day). Place physical distancing markers in the common areas and post Ministry of Health & Wellness approved messages in the common areas. Install hand sanitizer stations throughout the common areas and a hands-free garbage can with a cover.
Inventory Delivery •
• •
Take the temperature of each delivery person. Those with elevated temperature should be documented and denied entry. If appropriate, contact the SPP for an initial screening of the delivery person. Report instances of denial of entry due to elevated temperature or visible symptoms to the Ministry of Health & Wellness on a daily, real-time basis. Mandate and enforce the use of wearing face masks of delivery personnel. Encourage distributors to wipe down the reused carry bins after each delivery.
Protocols in Action
What to do if? Question: A previous customer tried on the last size ‘XS’ t-shirt and the 24-hour holding period is not up, however a current customer wants to purchase the t-shirt in size ‘XS’ and the only one left is the one that was previously tried on. Do I have to pass on the sale and lose out on the revenue? Answer: No. You may sell the shirt to the customer to the size they desire. When you sell the shirt, guide the customer to wait 24 hours before wearing it. Sanitize or wash your hands after handling the t-shirt.
Specific Protocols – Gyms/Fitness Centres Gym/Fitness Centre Entrance •
•
Determine the new capacity of the gym based on physical distancing guidelines and the recommendation of approximately 113 sq. ft. per person/group per occupiable space or 70% capacity. Post signs listing the new maximum capacity. Staff the gym/fitness centre if not already regularly staffed to maintain physical distancing during peak hours.
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