Professional shortlist
company
company
company
Futurice GmbH
Knight Moves
Thick
category
category
category
Methodology
Methodology
Methodology
project
project
project
IoT Service Kit
Kingdom
Accessibility
client
client
client
Futurice GmbH
Knight Moves
City Of Melbourne
The IoT Service Kit is one of the pioneer service design methods for the Internet of Things. It is a co-creative tool for exploring user-centric interactive scenarios. By letting the user experience drive the process of merging physical and digital realities, it brings about successful digital services! The IoT Service Kit enables teams to find a common way of speaking about IoT. It supports service designers in tackling challenges stemming from the abstract nature of this highly technological field. The IoT Service Kit enhances the creation of new services in the realm of IoT, shortening incubation time, facilitating communication between designers and engineers and improving team dynamics.
Kingdom is a playful but incredibly powerful card game to define service strategies and boost engagement in workshops. Our goal was to develop a game that would increase trust between participants and help them get to better design results in less time. The card game is not specifically aimed at a certain sector, but we speak out to fellow facilitators and designers in our communications about the game. We always wanted the method to be as flexible as possible, so we tailored it to work with teams both big and small. We tested it thoroughly with people from different professional roles in government, corporates and startups.
Thick were approached by the City of Melbourne to help them better understand the experience of people with sensory disabilities as they traverse Melbourne’s central business district. City “walkthroughs” with deaf, blind and deafblind citizens allowed our team to build empathy with the participants as they travel in the city centre. We undertook participatory design research that focused on how to make the urban environment more accessible for deaf, blind and deafblind citizens. New initiatives have been developed to improve accessibility within the city in line with the findings of the report.
88 Touchpoint 8-2
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