Published on Jun 19, 2018
Customers can really hate renewing their mobile phone contract. The service design team at TELUS, one of Canada’s largest mobile service providers, worked with Bridgeable to reimagine and redesign the experience, greatly reducing costs in the process.
Supporting young people to learn through practice and solve problems within their community through service design.
The municipality of Rotterdam faced the challenge of setting up a tender for the transport services for the elderly (from 75 years of age) and persons with disabilities. This complex system consists of up to 17,000 transport movements per day in the dense city of Rotterdam with a budget of €31 million per year. Muzus put the client at the core of the mobility services in Rotterdam, using personas as the base for the tender procedure.
Servizz Design is a set of service design tools aimed to create change in the Government of Malta, and which has the potential to create change in any organisation. These tools have been implemented in Servizz.gov, a one stop shop in Malta that citizens can use as a single point of contact for all public services.
The project aims to tackle London’s air quality challenge with a service design approach together with the experience of Transport for London’s Experience Design Team, enabling people to be an active agent of change, to change habits and choose sustainable transport choices.