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Corporate Social Responsibility

Report 2017


01


Total Produce

Introduction 11 02

That our primary function is the marketing of products, the health promoting properties of which have been firmly and definitively established, is something about which we can all be justifiably proud. Few industry’s, can contend with such certainty that their core business- in this instance driving fresh fruit and vegetable consumption, makes so positive a contribution to public diet and general well being. Ours is an industry of worth. Prospects, though for increasing consumption still further and for our industry in general remain inextricably linked to the implicit trust attached to fresh produce by the consumer. This trust, of course remains ever contingent on a confidence in the supply chain through which produce is delivered and in the integrity of those from whom it is sourced.

Total Produce’s position at the forefront of the global industry- our size, our reach and our customer base, lends a particular relevance to this for us. Our commercial reputation- a reputation cultivated over 150 years is one of a progressive trading partner, accomplished at practically embracing our responsibilities and uncompromising in the pursuit of best practice. This is a reputation we are determined to maintain, though and it is appropriate that now at this time of heightened awareness, we in Total Produce reaffirm the role of principled trading practices in our delivery of operational excellence and superior produce. This Corporate Social Responsibility report is a step towards that end.

TOTAL PRODUCE - LET’S GROW TOGETHER 

At this time of unprecedented interest in the impact of bodies corporate on the world in which we live, it is worth reflecting that, for those of us in the fresh produce sector, ours is a position of both great privilege and immense responsibility.


“Fresh

Produce.

An Industry Of Worth.


LOW

Sweets Beef

Olive Oil Dried Fruit

ND E

RE CO M

ME

Milk Yogurt

DC ON

SU

MP TIO

N

Cheese Eggs Poultry Fish Cookies

Bread, Pasta, Potatoes, Rice Legumes

Fruit Vegetables HIGH

FOOD PYRaMID


ENvIRONMENTal PYRaMID

HIGH

Beef

Fish Cheese

Dried Fruit Legumes Eggs

EN vIR

ON

ME

NT al

IM

Pa CT

Pork Olive Oil Poultry

Sweets Yogurt Pasta Cookies Rice Milk Bread

Potatoes Fruit Vegetables LOW

Source: “Double Pyramid 2016 - A More Sustainable Future Depends On Us.” www.barillacfn.com


08


Total Produce

Carbon Footprint

25,895

BEEF

20,000

9250

CHEESE BUTTER

8000

8305

PORK

5505

FISH

4405

POULTRY

4000

4020

RICE

3745

EGGS

3720

BREAKFAST CEREALS

3420

OLIVE OIL

3085

YOGURT 2000

2590

PASTA

2155

SWEETS DRIED FRUIT

1795

Legend

Average data + cooking

1660

LEGUMES COOKIES

1565

MARGARINE

cooking

min

max

1360

MILK

1255

POTATOES 1000

Carbon Footprint gCO2 – eq per kg or liter of food

2100

1205 1050

BREAD

VEGETABLES

775 600

SUGAR FRUIT

490 0

2000

4000

6000

8000

/

25,000

/

45,000

/

60,000

/

70,000

Source: “Double Pyramid 2016 - A More Sustainable Future Depends On Us.” www.barillacfn.com

08


08


Total Produce

Water Footprint

9650

OLIVE OIL PORK

9060

CHEESE

6260 6245

DRIED FRUIT 5555

BUTTER 5000

4805

POULTRY

4000

3260

EGGS

2710 3160

LEGUMES 2585

RICE

2335

SWEETS 2145

COOKIES

2000

PASTA

1775

YOGURT

1485

MILK

Water Footprint Liter of water per liter or kg of food

1330

MARGARINE 1000

10

18,800

BEEF

10,000

Legend

1325

BREAD

Average data

1170 970

SUGAR FRUIT

930

BREAKFAST CEREALS

920

POTATOES

555

VEGETABLES

335

0

2000

4000

6000

8000

15,000

26,000

Source: “Double Pyramid 2016 - A More Sustainable Future Depends On Us.” www.barillacfn.com


11


Total Produce

Ecological Footprint 12 BEEF

100

146

FISH

79

BUTTER

74

MARGARINE

66 66

CHEESE

50

61

PORK

48

OLIVE OIL

45

POULTRY

25

44

DRIED FRUIT

19

LEGUMES

18

EGGS

15

16 14

SWEETS BREAKFAST CEREALS

1313

YOGURT

5

13

PASTA

12

COOKIES

11 13

RICE

10

MILK

8

BREAD

Ecological Footprint m2 global per kg or liter of food Legend

average data + cooking

cooking

min

max

7 5

POTATOES

4

FRUIT

3

VEGETABLES 3

0

10

20

30

40

50

60

70

80

90

100

110

/

160

/

210

Source: “Double Pyramid 2016 - A More Sustainable Future Depends On Us.” www.barillacfn.com


13


Total Produce

 

Corporate Principles How We Do Business Total Produce“Let’s Grow Together”

Total Produce“Championing The Consumer”

In Total Produce, we believe that the benefits of fresh produce marketing can be collective and that a balanced supply chain can deliver equitable dividends to all stakeholders. It is a philosophy enshrined in our corporate tagline “Let’s Grow Together”, a very visible expression of our intent to conduct our business in an inclusive manner and more importantly, one engrained in our day to day trading practices and operations.

A consumer orientated organisation, in Total Produce the delivery of premium quality, safe, traceable produce to the consumer is our primary priority. Meeting and exceeding customer expectations is what we do. We are committed too, to consumer empowerment; educating and inspiring consumers about the extraordinary properties of fresh produce and presenting the widest possible range of fresh options to the fresh produce consumer, including Organic and Fairtrade alternatives.

CANADA

IRELAND

Total Produce- “Local At Heart, Global by Nature” Unsustainable production practices impact most, locally. In Total Produce, we believe Sustainability Management is best implemented locally; by empowered local people working with local bodies and local supply chain partners to affect change, locally. We do this, within the confines of an over-arching group framework, which we call our “e-Plan,” promoting the best international practices, sharing core competencies and generating synergies, and efficiencies which materially affect our impact on the environment.  

NETH.

UNITED KINGDO

POLAND

GERMANY

CZECH REP.

FRANCE

ITALY

SPAIN

UNITED STATES OF AMERICA

 

IRELAND

UNITED KINGDOM

SPAIN

 

Total Produce- “Promoting The People Behind Your Produce” In Total Produce, we recognise our responsibility to the emerging and developing nations from which we source, and most specifically to our partners in production- the local and global growers with whom we have partnered and the people that work on their behalf. Immersed within the markets in which we trade, we understand too our social and commercial obligations to our own employees, our customers, our shareholders and the communities we serve across the global marketplace. We commit to constructively contributing to the communities we serve and the regions from which we source.

SLOVAKIA


15


Overall Objectives

e-Plan Sustainability Wheel


17


Adding Value

e-Plan: Pillars & Values 18


17


Adding Value

e-Plan: Pillars & Values 18


CANADA

IRELAND

UNITED KINGDOM

NETH. POLAND GERMANY CZECH REP.

SLOVAKIA FRANCE

ROMANIA

SWEDEN

ITALY

UNITED STATES OF AMERICA

SPAIN

DENMARK

IRELAND NETH.

UNITED KINGDOM

POLAND

GERMANY CZECH REP.

SLOV

FRANCE

ITALY SPAIN

BRAZIL


An ongoing journey...

Evolution of the e-Plan Methodical introduction of the e-Plan across the Total Produce Group 20

VAKIA

INDIA

Group penetration by volume

D


21


Employees

The People Behind Our Produce

Our Business model is important in this regard. Our decentralised structure and commitment to empowering local management affords a degree of entrepreneurial freedom that provides every opportunity for our people to thrive. Across many of our operations graduate programmes are in place encouraging the next generation of fresh produce professionals to step forward. Human Resource policies vary across our operations in accordance with local

practices and legislative requirements. Benefits typically include generous life assurance and pensions schemes, on- site employee health screening, company funded continuous professional development, special provisions for maternity and paternity leave, flexible working hours policies, discretionary sick pay policies, executive critical Illness cover and employee profit sharing schemes.

22

Angaging with our people is important to us too. Employee forums in many of our operating companies afford employees the chance to contribute to the management of their businesses while newsletters and intracompany communications keep employees abreast of developments across the broader company on an ongoing basis. TOTAL PRODUCE - LET’S GROW TOGETHER 

Fresh Produce is a people industry. The expertise and experience of those operating in this sector, perhaps like few others, is pivotal in preserving competitive advantage. In Total Produce, we recognise that we can count amongst our number some of the most accomplished fresh produce professionals in our industry. We are privileged too that, by virtue of our growth, we are the beneficiaries of an ongoing infusion of new produce people; experienced professionals possessing diverse talents, ideas and core competencies. We are wholly committed to providing a safe working environment and rewarding careers to all our employees.


Case Studies in

Sustainability


25


Case Study One

Total Produce Ireland commits to Origin Green initiative. In 2016, Total Produce signed up to the Government sponsored Origin Green programme in Ireland. An initiative orchestrated by Bord Bia, the Irish Food Board, Origin Green is Ireland’s National Sustainability Accreditation. It is a programme through which leading Irish food producers and distributors are recognised for adhering to best international practices in Sustainability and Corporate Social Responsibility. To become accredited, companies are required to produce approved and independently verified sustainability plans, benchmarking current performance and targeting on-going improvements. The plan requires clear objectives across three key areas: •

Raw Material Sourcing.

Manufacturing Processes.

Social Sustainability.

The completion of Total Produce’s 2017 Origin Green plan will entail collating, documenting and presenting a variety of Sustainability projects and initiatives already in place or at an advanced stage of planning across our Irish operations. Typical projects include programmes to provide agronomic and financial support to local producers, innovations in promoting energy efficiencies across Total Produce operations nationally, waste reduction initiatives and positive contributions made by Total Produce to the communities in which we operate and society as a whole. Across each of the three key areas, Total Produce has committed to setting out ambitious, but achievable targets for completion in accordance with an agreed timeline. Total Produce’s 2017 plan, will be independently verified by a third party agency and will be updated and monitored on an annual basis thereafter.

26


Case Study Two

Total Berry- Partnering and pioneering responsible Strawberry production in the United Kingdom. Creating a sustainable farm of the future for strawberry production. Working in conjunction with a major British Retailer and a Canadian leader in Greenhouse technologies, Total Berry, Total Produce UK’s specialist berry division is currently trialling a technologically advanced new Strawberry growing system. Based at the company’s Kent trial site, Total Berry have Installed a state of the art single, double and moveable table top growing system to grow Sonato 60 day cropping strawberries. The object of the exercise being to improve quality still further while delivering a higher yielding crop.

Over a two year period the internal and external climate conditions are being monitored and compared to a comparative conventional tunnel grown crop. If disease and climatic stresses can be reduced, plant health, yield duration, quality and quantity increases should follow.

The ability to harness the potential of both the natural outdoors and a protective greenhouse environment facilitates more proactive crop management. Similarly, the ability to rapidly change the light, temperature and humidity allows for utilization of the natural outdoors, providing an advantage over existing tunnel growing systems. Results so far have been very encouraging. In early trials, crop yields produced 96% first class fruit and an increase of 22% overall in comparison to tunnel production. In addition, a 94% reduction in chemical applications and a 0% residue test result was achieved. These positive early results illustrate how stakeholders in fresh produce can collaborate to infuse innovation into the supply chain and deliver a win:win result, one where commercial dividends are achieved in tandem with material advances in responsible production.

28


29


Case Study Three

Promoting Best Practice Across ProductionTotal Produce & Argofruta Establish the Argofruta Foundation in Brazil

The creation of the Argofruta foundation reflects our joint commitment to environmental, social and governance practices and illustrates our understanding of how our long term relationship with the environment and important stakeholders such as communities, employees, suppliers and customers can enhance our business. The initiative focuses on four areas: 1. Employee and local community needs.

often are not encouraged at home or in school but which are worthwhile for the whole community, such as; sustainable development, diversity and solidarity. Up to 45 children of Argofruta workers will attend each day with class split across two shifts; morning and afternoon to complement the children’s schoolwork. Two meals will be provided per day and dental and medical support will be provided. Activities will include storytelling, arts, music, gardening, games and recreational activities. Argofruta and Total Produce will fund 100% of the cost for the physical space for this project while contributions from stakeholders across the supply chain will also contribute to the monthly costs for teachers, food and materials.

2. The natural environment. 3. Direct customer concerns. 4. Final consumer needs. An important first step in the work of the Foundation will be the Argofruta Daycare Project, the objective of which is to create the physical space and opportunity for children and families to interact, play, learn and develop skills that very

It is our hope that the Argofruta Daycare Centre will be but the first in a number of initiatives that positively contribute to the welfare of workers and their families on the ground across production in Brazil.

30

TOTAL PRODUCE - LET’S GROW TOGETHER 

Argofruta, a producer and exporter of premium quality exotic produce from Brazil joined the Total Produce Group in 2016. In 2017,Total Produce and Argofruta are, together, establishing the Argofruta Foundation, a body dedicated to funding and administering social initiatives on the ground in Brazil.


31


Case Study Four

Engaging With Our People “Championing Change” in North America.

As part of this programme, a team of 20 people is nominated from across all Oppy’s divisions with representatives from all departments. This team are responsible for being a conduit of information from both employees to managers and vice versa. In March each year an anonymous on-line employee engagement survey is conducted while team members conduct group facilitated interviews to gather employee views on Oppy’s culture and any issues of importance to them. The data from both the group sessions and the on-line survey are collated, reviewed by the “Champions of Change” team and distilled into recommendations for the Executive. Typically 80 to 90 typed pages of feedback and questions are received annually. Each Executive is provided a copy of the entire report to look for any areas of improvement in their area of responsibility.  In addition, the “Champions of Change” identify 3 to 4 common themes from employees that they

recommend management address.  These themes are then incorporated into Oppy’s strategic plan for the year.  In July each year two members of the Champions of Change team are invited to attend Oppy’s senior management meeting and present the recommendations. They then actively participate in the 3 day strategic planning session.  They are also responsible for providing the communications and feedback to employees regarding action items and to this end,  a newsletter is circulated regularly to answer many of the questions raised in the survey.  Employees are updated as to what issues are being acted on, what will take some time, and items that are not being actioned and why. Genuine employee engagement is just one of the reasons Oppy has been rated as one of the 50 Best Managed Companies in Canada for the last 16 years.

32

TOTAL PRODUCE - LET’S GROW TOGETHER 

Based in Vancouver, Oppy (the Oppenheimer group) markets fresh produce across Canada and the United States. Committed to ongoing engagement with employees across their operations, Oppy has put in place a programme called “Champions of Change”.


33


Case Study Five

Fresh Ideas In Fresh Produce- Engaging and Inspiring the Consumer

To this end, across our group operations we employ creative marketing solutions to engage and inspire consumers in a contemporary way. Online, we have developed Websites (www.topfruit.com), Social Media platforms and Smartphone Apps exclusively dedicated to “Finding the fun in fruit.” On-pack and in-store, we employ the latest consumer interface technologies including QR codes, NFC Technologies and iBeacons to empower and encourage consumers. Sample typical content by scanning the QR code below.

New Product Development across products and packaging also has a critical role to play. 2017 will see the introduction of a new brand, Grá (the Irish word for “Love”) to promote locally grown produce in Ireland. In the Netherlands, Total Produce BV will introduce a new variety of Melon, the “Dino” (it looks like a dinosaur egg!), specifically developed for children and in Spain, Grupo Eurobanan will launch “Avocado Light”, an Avocado variety with 40% less fat.

34

Watch a 30 second video explaining our NFC Smartstands by scanning the QR code below.

TOTAL PRODUCE - LET’S GROW TOGETHER 

The healthy properties of fresh produce, widely known and understood, tend to dominate the traditional fresh produce promotional message. While highlighting to consumers the importance of a balanced diet is undoubtedly important, in Total Produce we believe the greatest potential for increasing consumption lies in affecting behavioural change through sophisticated category management (for example “nudging”) and in promoting fresh fruits and vegetables in terms of fun, versatility and taste; as treats, rather than medicines.


International Sustainability Partners to the Total Produce Group CANADA

IRELAND

UNITED KINGDOM

NETH. POLAND GERMANY CZECH REP.

SLOVAKIA FRANCE

ROMANIA

SWEDEN

ITALY

UNITED STATES OF AMERICA

SPAIN

DENMARK

IRELAND NETH.

UNITED KINGDOM

GERMANY

CZECH R

FRANCE

ITALY SPAIN

BRAZIL


N

POLAND INDIA

REP. SLOVAKIA


For more information, please visit www.totalproduce.com/our-values Scan the QR code to take a 3 minute tour of the Total Produce group.


Csr 2017