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Crucial Conversations: Tools for Talking When Stakes are High Click button below to download or read this book


Description When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.


Book Details Author : Kerry Patterson ,Joseph Grenny ,Ron Mcmillan ,Al Switzler Pages : 256 Binding : Paperback Brand : ISBN : 0071401946


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