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Welcome to Army Reserve Family Programs! Army Reserve Family Programs (ARFP) provides services to geographically dispersed Soldiers, DA civilians, retirees, and their Families through a network of integrated support services that directly impact Soldier readiness,

ARFP Vision: An Army Reserve community— educated, empowered, and unified by ready and resilient Soldiers and Families.

retention, and adaptability to military life during peacetime, and through all phases of deployment. Services delivered through ARFP are critical to the quality of life of Warrior Citizens and Families, and directly influence the Army’s ability to sustain mission readiness during times of peace, war, and national crisis.

ARFP Mission: Army Reserve Family Programs provides commanders with relevant and responsive qualityof-life programs and services in support of Soldiers, Families, and DA civilians.

Fort Family Support & Outreach Center Fort Family is an element of the Army Reserve Virtual Installation designed to facilitate services to geographically dispersed Soldiers and Families. It employs mapping functions, provides community-based solutions to connect people to people, and builds our community-based capacity by engaging our Nation’s “sea of goodwill” to support Soldiers and Families closest to where they live. Fort Family provides customerfocused, team-based support 24/7, using the latest technology and a personal touch. Fort Family is also vital to providing units with accountability of Army Reserve Soldiers and Families in times of crisis and deployment. Twenty Fort Family staff are assigned to provide outreach to Family members according to the Soldiers’ status. In many cases when issues are identified, the assistance is provided utilizing a joint approach between the local Family Programs staff and other local resources.

Army Strong Community Centers Army Strong Community Centers (ASCCs) are an element of the Army Reserve Virtual Installation created to fill in gaps in services and to support geographically dispersed Soldiers, Retirees, Veterans, and their Families. The ASCCs provide flexible and responsive support through trained, qualified, and skilled staff available on a 24/7 basis. They combine resources to provide, virtually, the same level access to support that Soldiers and Families would expect from a military installation. ASCCs connect services that exist in the community with military services, and provide them directly via personal contact to obtain resolution. The ASCCs also build community capacity and foster effective federal, state, and community partnerships. There are currently three pilot sites in operation: Rochester, New York; Brevard, North Carolina; Coraopolis, Pennsylvania. Plans for three to five more pilot sites are in motion.


Survivor Outreach Services Our Fallen Warriors have paid the ultimate sacrifice, and the Army has a commitment to their Families. The purpose of SOS is to deliver on that commitment by expanding and standardizing programs and services, across all components and for all Survivors, by • Providing access to support, information, and services by connecting Families to resources nearest their home. • Making Families feel like a part of the Army Family for as long as they desire.

Warrior & Family Assistance Center/ Recover Care Coordination Program The Warrior & Family Assistance Center (WFAC) provides support to wounded, ill, and injured Army Reserve Soldiers and their Families with a synchronized care management plan. The WFAC and Recovery Care Coordinators (RCCs) provide support and guidance to empower, enhance, and educate individuals on integrated and comprehensive continuum of care and services to meet the unique needs of geographically dispersed Army Reserve Warriors in Transition and their Families. The Recovery Care Coordination Program meets the National Defense Authorization Act 2008 requirement to provide non-medical support for Warriors and Families in transition.

SOS is a holistic, multi-agency approach to long-term Survivor care which decentralizes services to installations and communities closest to where Families reside. SOS provides substantial support to the Casualty Assistance Officer (CAO) and surviving Families, to ensure Families receive the most current information on benefits and entitlements, and have access to long-term financial and emotional support for as long as the Survivor wishes.

The WFAC is comprised of a team of mobilized Army Reserve Soldiers working at the Headquarters of the U.S. Army Reserve Command, while the RCCs work at commands throughout the Army Reserve. Both the Soldiers at the WFAC and the RCCs have a wealth of experience, and a wide variety of military specialties. Most importantly, each of them has a deep personal commitment to provide the care and compassion that Soldiers and Families deserve.


Army Family Action Plan Army Family Action Plan (AFAP) is an issue resolution program that gives all members of the Army Reserve Family the opportunity to prioritize and voice concerns and issues affecting quality of life to Army leadership. The Army Reserve conference meets annually with workgroups comprised of the entire Army Family. Additionally, the AFAP teen workgroup focuses on issues related to Army Reserve children and youth.

Army Family Team Building Army Family Team Building (AFTB) is a readiness training program available on-line, or as on-site training offered by staff throughout ARFP Directorates at Operational, Functional, and Regional Support Commands. This training program assists the Army community in developing skills and encouraging behaviors that strengthen self-reliance, promote retention, and enhance readiness.

AFAP was created in 1980 through focus groups, but was fully developed with the first official AFAP Conference held in July 1983. Its mission is to help Army leaders address the needs and concerns of the total Army Family. The program enlists delegates from around the world, representing all Army demographics, to identify and prioritize issues that will improve the standard of living in the Army. This feedback to leaders results in policy changes that become tangible endproducts at communities across the Army. 


AFTB is a volunteer-led organization with a central tenet: provide training and knowledge to Family members to support the total Army effort. Strong Families are the pillar of support behind strong Soldiers. It is AFTB’s mission to educate and train all of the Army in knowledge, skills, and behaviors designed to prepare our Army Families to move successfully into the future. AFTB courses are organized in similar fashion to college courses, with three levels ranging from information on Army acronyms to developing partnerships in communities. AFTB Level I focuses on the basic skills and knowledge needed to live the military life. Level II allows the participant to grow into a community leader. Finally, Level III develops skills in inspiring and mentoring others into leadership positions.

ARFP Training Program Family Programs Academy

Family Programs Academy (FPA) training is available to unit personnel and volunteers. It provides information regarding Family Readiness programs, and related resources available, to establish and maintain viable Family Readiness Groups (FRGs). Classes are available online at, and training is periodically hosted in a classroom environment that provides a forum for exchanging information and learning from the experiences of others.

Army Reserve Family Readiness Education for Deployment

Army Reserve Family Readiness Education for Deployment (ARFRED) is training for personnel and volunteers who have regular and direct contact with Families of mobilized Soldiers and address deployment-related concerns. ARFRED attendees are trained to offer assistance, answer questions, and provide accurate, timely referrals to military and community resources. Training is conducted in large group sessions and covers 26 topics, addressed by subject matter experts.

Employment Partnerships Army Reserve Employment Partnership: The Army Reserve Employer Partnership is a joint public-private venture that gives business leaders tangible benefits for employing and sharing their Soldier-Employees. Since the Army Reserve and Employers share a valuable resource, the Army Reserve can recruit a Soldier for the Army Reserve and for a civilian business.  The Army Reserve is also working to establish programs and policies that will allow the sharing of training by aligning military and civilian

Chain of Command Orientation The Chain of Command Orientation is conducted in small groups, to increase unit leadership’s awareness of ARFP and encourage command support of unit-level FRGs. Designed for unit command teams (consisting of the commander, Family Readiness Liaison, senior noncommissioned officer, and senior full-time staff member), the outcome is an action plan consisting of the Family Readiness Plan, FRG Sanction Memorandum, and a draft training schedule that includes Family Readiness activities.

Family Readiness Support Assistant Training The ARFP Training Team provides standardized, instructorled webinars for newly hired Family Readiness Support Assistants (FRSAs) throughout the Army Reserve. The FRSAs attend a total of 37 classes spread out over a 90-day period. Classes address subjects such as working with the Command, working with volunteers, and working with the community, along with classes which introduce each program available through ARFP. credentialing and licensing, and by providing highly skilled and capable Soldiers who can meet the demands of the civilian workplace. This one-of-a-kind initiative provides a mechanism for the Army Reserve and civilian industries to share the common goals of strengthening the community, supporting Army Reserve Soldiers and their Families, and maintaining a strong economy.

“Family Strong”

Family Strong is the quarterly magazine of ARFP. It provides Soldiers and Families with resources and information important to their quality of life and success as an Army Family. The magazine also includes articles from recent events featuring Army Reserve Families, news about upcoming events, updated staff contact information, and child and youth-specific sections with activities and information regarding upcoming youth events. To subscribe to Family Strong magazine, go to www.arfp. org and click on “Magazine Subscription.” Units can also request bulk mailings through the “Feedback” link at the bottom of the webpage.


Youth Programs

Army Reserve Enrichment Camps

In collaboration with community partners, CYSS provides week-long and weekend camps for Army Reserve youth. The camps focus on building resiliency in youth, and connecting them to each other and caring professionals in their communities. The camps also address the pressures of balancing Family responsibilities with mission requirements by providing youth activities during weekend Battle Assemblies.

deployment classes for youth, 12 years of age and older. The purpose of the class is to familiarize teens with what deployment is and what it means to their Families.

Tween Leadership, Education, and Development

The Tween Leadership, Education, and Development Weekend Camp is an initiative created to enhance the life skills of Army Reserve youth, between the ages of 10 and 13 years, to promote their leadership and personal development.

Army Reserve Teen Panel

The Army Reserve Teen Panel was modeled after the Army Teen Panel. They are the voice of Army Reserve children and youth. Panel members are chosen through a selection process to represent Army Reserve children and youth world-wide. There are 27 Teen Panel members and three Junior Advisors who live in Europe, Puerto Rico, and the Pacific Islands, as well as throughout the United States.

Teen Deployment Classes

CYSS Community Outreach Support staff offer monthly, online teen


Youth Leadership, Education, and Development

The objective of the Youth Leadership, Education, and Development (YLEAD) regional summit is to enhance the life skills of Army Reserve youth to promote their leadership and personal development. YLEADs, scheduled regionally and conducted annually, bring youth together to share experiences about coping with deployment.

Child Care

Community-Based Child Care

CYSS facilitates access to community-based child care for children of geographically dispersed Army Reserve Families. CYSS staff work in conjunction with the National Association of Child Care Resource & Referral Agencies and other child care resource and referral agencies to help those who serve in the military find affordable, quality child care that suits their unique needs.

Military Child Care in Your Neighborhood

Military Child Care in Your Neighborhood (MCCYN) is available for Army Reserve Soldiers on Active Duty who are geographically dispersed and live beyond a reasonable commuting distance of a military installation. MCCYN child care options supplement, not replace, military-operated, on-post mission child care.

Operation Military Child Care

Operation Military Child Care serves eligible children of mobilized and deployed Army Reserve Soldiers at reduced fees during the deployment period, and up to 60 days after return of the military parent. Options for care are for children from six weeks to 12 years old and include full day, part day, respite, and reunion care.

Respite Child Care

The Respite Child Care program, offered to Army Reserve Soldiers and their Families through their local YMCA, also provides health and wellness programs. The Respite Child Care program provides up to 16 hours of child care for Families of deployed Guard and Reserve personnel.


Command Consultation Family Programs is a commander’s program as outlined in Army Regulation 600-20, Army Command Policy. ARFP staff provide command consultation through outreach and liaison through meetings, correspondence, feedback from surveys, a command outreach program, and reports to commanders. Family Programs staff provide periodic briefs to commanders and other senior leaders. Topics include: • Annual budget requirements—based upon the Family Programs needs assessment, phasing plan, training requirements, and operations. • Deployment readiness—status of units preparing to mobilize or demobilize, and Family Programs role in supporting the Yellow Ribbon Program. • Family Programs operations—current schedule, contact statistics from the ARFP portal, future plans and strategies, etc. • FRG status report—status of FRGs within the command based upon regulatory requirements and policies. • Partnerships with military and community resources—details of partnerships with organizations and agencies • Trends or systemic issues —provide information regarding trends, both positive and negative, within the command.

Volunteer Management ARFP staff implement a volunteer management program by maintaining a volunteer roster, coordinating standardized training, informing commands on the effective use and recognition of volunteers, and by providing logistical/administrative support and consultation. Volunteer management has four key aspects:


Family Programs staff assist commanders with recruitment by ensuring all new volunteers complete a DD Form 2793 and USAR Form 106R to become statutory volunteers. Once those forms are completed, the volunteer information is entered into the Volunteer Module of the Family Programs Management System.


Family Programs staff collect updated USAR Forms 106-R from volunteers quarterly to document and record all volunteer activity (service, travel, and training hours).


Volunteers have opportunities to attend various Family Programs events. They are eligible to be reimbursed for any expenses incurred as part of their official Family Programs functions. Both appropriated and nonappropriated funds are available. Requests for reimbursement should be discussed with the appropriate Family Programs staff prior to incursion.


Volunteers are eligible to receive incentives for service hours (not travel hours) accrued in support of Family Programs. Family Programs staff track hours and work with commanders to nominate volunteers for annual awards and arrange recognition ceremonies.


Family Readiness Groups The FRG is • An extension of the unit. • Supportive of the unit’s mission. • A group of volunteers who offer assistance and support to the unit’s Soldiers and Families. • A forum to provide education and disseminate information. • Able to assist in managing stress and improving communication associated with military separation and reunification. • Concerned with promoting the goal of self-reliance during periods of military separation.

Unit commanders sanction the FRG in a written memorandum, and the FRG must be organized and develop strong command support, recruit and maintain qualified volunteers in key positions, and maintain volunteer manpower responsible to accomplish the duties of key positions. FRG membership is voluntary and comprised of individuals associated with the unit. A distinct difference exists between FRG members and family member participants. FRG members are volunteers who donate their time and services to any of a variety of FRG activities. Official volunteers are authorized travel and may be entitled to other reimbursement of their expenses when performing official duties in a volunteer capacity. FRG participants are individuals who participate in FRG activities, but are not actively involved in the planning or delivery of an event. FRG participants are not entitled to funding or reimbursement and are expected to travel at their own expense.


Yellow Ribbon Program The Yellow Ribbon Program consists of several events throughout the deployment cycle designed to prepare Soldiers and Families for deployment, sustain Families through separation, and reintegrate Soldiers with their Families, communities, and employers upon their return. Each Soldier may bring up to two guests (spouse, children, parents, grandparents, siblings, significant others, etc). Those guests will be authorized Invitational Travel Orders to attend, published by the Soldier’s command. The Yellow Ribbon Program is the result of a pilot program from the Minnesota National Guard. In July of 2008, Congress expanded the program to all Reserve Components, giving us the Yellow Ribbon Program as it exists today. Yellow Ribbon is offered to Soldiers and Families facing deployments of 90 days or more. In total, there are • Two one-day events for Soldiers and Families between 30 and 60 days prior to deployment. • Two one-day events for Families while the Soldiers are deployed. These events are intended to take place between 30 and 60 days after the Soldiers depart, and between 30 and 60 days prior to their return. • Two two-day events for Soldiers and Families upon redeployment; one at 30 days after release from Active Duty, and the other at 60 days. • One two-day event for Soldiers only at 90 days after redeployment.

Strong Bonds As members of the world’s premier fighting force, Soldiers sacrifice for our country every day, and so do their loved ones. Military life places extreme hardships on relationships, especially in wartime, so the Army—backed by Congress—has committed unprecedented resources to help Soldiers build stronger relationships through the Strong Bonds Program. Strong Bonds Program events meet Soldiers at different phases of the relationship cycle. Specific training is offered for the Single Soldier, Couples, Families with children, and all Soldiers and Families facing deployment. Strong Bonds is fully-funded and Chaplain-led with the support of the commander. Soldiers and their Families attend with others in the unit who share the same deployment cycle. During the retreat, Soldiers and Families participate in small group activities that reveal common bonds and nurture friendships. This shores up spousal support at home, which can be vitally important while the Soldier is away. In addition, Soldiers and Families gain awareness of community resources that can assist with concerns about health and wellness, even crisis intervention.


ARFP Staff Listed below is the contact information for each command’s Family Programs staff, along with information for the Fort Family Support & Outreach Center and the ARFP web portal. Updated contact information can also be found by going to the ARFP web portal, clicking on “Family Programs Staff,” and using the “Army Reserve Family Programs Locator.” 108th Training Command 1330 Westover Street Charlotte, North Carolina 28205-5122 704.227.2820, extension 4218 11th Theater Aviation Command 1160 Brandenburg Station Road Building 237 Fort Knox, Kentucky 40120-5000 502.626.5741 1st Mission Support Command 218 Brook Street Building 1021 Fort Buchanan, Puerto Rico 00934-4602 787.707.4082 200th Military Police Command 1250 Annapolis Road Fort Meade, Maryland 20755-5610 301.677.1221 335th Signal Command (Theater) 2323 Dauphine Street East Point, Georgia 30344-2503 404.559.3790 377th Theater Sustainment Command 400 Russell Avenue Building 492 Belle Chase, Louisiana 70143-5077 504.558.5690 3d Medical Deployment Support Command 5015 North 34th Street Building 900 Forest Park, Georgia 30297-5122 404.469.4119 412th Theater Engineer Command 1265 Porters Chapel Road Vicksburg, Mississippi 39180-5790 601.631.6160 416th Theater Engineer Command 10 S 100 South Frontage Road Darien, Illinois 60561-1780 630.910.3213, extension 280 75th Battle Command Training Division 14555 Scholl Street

Houston, Texas 77034-5617 832.380.7000, extension 3072 7th Civil Support Command Unit 29238 APO, AE 09102-0000 011.49.631.411.4753 807th Medical Deployment Support Command SADAFRC Building 106 Salt Lake City, Utah 84113-5007 801.656.4064 80th Training Command 6700 Strathmore Road Richmond, Virginia 23237-1100 804.377.6428 84th Training Command 230 Brandenburg Station Road Fort Knox, Kentucky 40121-4132 502.624.7743 9th Mission Support Command 1557 Pass Street Honolulu, Hawaii 96819-2135 808.438.1600, extension 3191 Army Reserve Medical Command 2801 Grand Avenue Pinellas Park, Florida 33782-6140 727.563.3798 Army Reserve Joint & Special Troops Support Command SADAFRC Building 103 Salt Lake City, Utah 84113-5007 801.656.3400

103d Expeditionary Sustainment Command 225 East Army Post Road Des Moines, Iowa 50315-5899 515.285.4692, extension 3037 143d Expeditionary Sustainment Command 9500 Armed Forces Reserve Drive Orlando, Florida 32827-5226 800.221.9401, extension 2410 310th Expeditionary Sustainment Command 9704 Beaumont Road Building 126 Indianapolis, Indiana 46216-1026 317.532.4407 311th Expeditionary Sustainment Command 1250 Federal Avenue Los Angeles, California 90025-3999 310.235.4129 316th Expeditionary Sustainment Command 99 Soldiers Lane Coraopolis, Pennsylvania 15108-2550 412.507.3821 63d Regional Support Command 153 Dailey Road Moffett Field, California 94035-1000 650.625.9623 81st Regional Support Command 1525 Marion Avenue Fort Jackson, South Carolina 29207-6070 803.751.9914 88th Regional Support Command 60 South O Street Fort McCoy, Wisconsin 54656-5137 608.388.0485

Military Intelligence Readiness Command 8831 John J. Kingman Road Fort Belvoir, Virginia 22060-6208 703.806.5634

99th Regional Support Command 5522 Nashville Street Fort Dix, New Jersey 08640-5730 609.562.7507

U.S. Army Civil Affairs & Psychological Operations Command (Airborne) 2929 Desert Storm Drive Fort Bragg, North Carolina 28310-5200 910.432.3766



Fort Family Outreach & Support Center & ARFP Web Portal 866.345.8248

Welcome Packet Booklet  
Welcome Packet Booklet  

Prototype for an Army Reserve Family Welcome Guide. Part of an identity system I've developed for the Army Family Program that includes fold...