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Coming Home Preparation Family Resource Guide IRR/IMA/UAU/IA

A Guide to Help You Access Your Transitional Benefits and Entitlements When Your Soldier Comes Home

To the Families of our Brave Soldiers mobilized to support the Global War on Terror:

While you serve your Country alongside your Soldier, your sacrifice does not go unnoticed. The Army Reserve Family Program Office works hard to ensure that important information on benefits and entitlements reach you in a timely manner. Additionally, we are here to serve as your central point of contact for issues or information during the transitional period after your Soldier returns home. Our goal is to provide the best available customer service and information. This booklet provides information on transitional benefits and entitlements that can be accessed once a Soldier has returned from active duty. Enclosed with this booklet are an exit survey and a pre-addressed envelope. We will use whatever comments you make on the survey to look at how our program is working and how we can improve it. Our commitment is to improve the quality of life for all of our IRR/IMA/UAU/ IA Military Families. We know you stand tall in times of conflict and stand ready in times of peace. For this reason we thank you for your daily effort, professionalism, and patriotism. May God bless our Country and all who defend Her. Respectfully,

Director, Army Reserve Family Programs


THE BASICS WHO: The Army Reserve Family Program Office is here to assist you while your Soldier is mobilized and during the transitional period after mobilization. WHAT: Transitional benefits are available through TRICARE, TRICARE Dental, ESGR, counseling, marriage enrichment retreats, and single Soldier retreats. WHEN: The REFRAD packet is sent based on the active duty end date received from Human Resources Command in St. Louis. There are times when Soldiers are released from active duty early and our office is not notified. Please call our office should you be released early so that we can provide important and time sensitive information on Benefits, Entitlements, Reunion, and Homecoming. WHERE: Our office is located in the United States Army Reserve Command at Fort McPherson, GA. We assist IRR/IMA/UAU/IA Families throughout the United States to include Puerto Rico and Hawaii.

Army Reserve Family Program Office 1401 Deshler Street, SW Fort McPherson, GA 30330-2000 1-866-345-8248 24 hours per day 7 days per week

WHY: Because IRR/IMA/UAU/IA Soldiers mobilize individually, the Families may feel disconnected to assistance that is available. We are here to serve as your connection to information and available resources. HOW: You may reach the Family Program Office by calling 1-866-345-8248. IMPORTANT: Enclosed is the exit survey allowing Families or Designees to provide important information that will be used to improve the assistance provided to Families in the future. Please take the time to help us better serve you! 3














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REUNION/HOMECOMING Reintegration Events (Soldiers and Family Members) —yellow ribbon The Secretary of Defense initiated the Yellow Ribbon Reintegration Program which provides information, services, referral, and proactive outreach programs to Soldiers of the Army Reserve and their Families through all phases of the deployment cycle. The goal of the Yellow Ribbon Reintegration Program is to prepare Soldiers and Families for mobilization, sustain Families during mobilization, and reintegrate Soldiers with their Families, communities, and employers upon redeployment or REFRAD. The program includes information on current benefits and resources available to help overcome the challenges of reintegration. The 30, 60, and 90-day post-deployment or REFRAD requirements are for reintegration purposes only and are performed in Annual Training (AT) status for Soldiers.  Family members are authorized to travel on Invitational Travel Orders (ITOs). IRR soldiers and their families can attend. Your units chain of command can assist you with obtaining information regarding how to register for a Yellow Ribbon event or you may  go to


Marriage Counseling­—Strong Bond Program

Healthy relationships contribute to the maintenance of a healthy Army and a secure future force. With increasing demands placed on Soldiers, couples and families, to include both frequent deployments and duty relocations, intimate relationships are fully tested. Research shows that training in communication skills, intimacy and conflict management increases marital satisfaction and reduces rates of family violence. Building Army family resiliency is part of a strategic approach to cope with the high operational demand placed on today’s Army. To find an event in your area you may go to www.strongbonds. org/skins/strongbonds/home.aspx or call 866-345-8248 for assistance.

Single Soldier Retreats

About 50 percent of the Army’s Soldiers are single and most will get married while on active duty. If you’re a single Soldier, you may also be far from home, lonely, and faced with the uncertainty of imminent deployment.  These pressures can lead to hasty decision making when choosing a life partner. A supportive mate is extremely important, so the Army is committed to helping you learn how to make good relationship choices by offering the Strong Bonds Single Soldier program. With this program, you and other Soldiers from your unit will attend training off site for a retreat weekend. In addition to relevant teaching and skills training, Strong Bonds weekends include time for relaxation, recreation, fellowship, and fun. Strong Bonds programs are offered by Army Chaplains with the full support of your Commanding Officer.  You’ll gain practical, useful information based on a nationally recognized curriculum that’s been carefully chosen. You’ll learn to examine priorities, manage mate choosing patterns, and learn to evaluate a relationship’s potential for long term success. The Strong Bonds Single Soldier program is designed to help you establish relationship goals and gain essential skills to help you make a good choice prior to picking a partner for life. To find an event in your area you may go to or call 866-345-8248 for assistance. 6

Military One Source Military Family Life Consultants (MFLC) The Office of the Secretary of Defense (OSD) recognized an emerging need to provide information support to Soldiers and families in addition to resident counseling services at installations. The Military Family Life Consultants (MFLC) Program uses licensed clinicians with Masters Degrees and at least five years experience in Social Work, Counseling, or related clinical discipline.  Consultants are trained on military specific topics including basic orientation to the deployment cycle, military culture, the chain of command, and reporting requirements in accordance with Army Family Advocacy Program. MFLC is an Army program designed to provide anonymous, confidential support to Soldiers and their family members, especially those returning from deployments. Units that return from deployment may request Life Consultants through Army Community Service.  Program serves active duty and mobilized National Guard an MFLC Counselors can help you and your family problem solve with issues resulting from deployment, reunions, reintegration and other times of change including: • Marriage and Relationship Issues • Family Issues • Stress and Anxiety • Depression • Grief and Loss • Anger management • Parent and child communication Soldiers and families are entitled to six prepaid, face-to-face counseling sessions. CALL: 1-888-755-9355t


EMPLOYER SUPPORT OF THE GUARD & RESERVE While you are serving and when you return from mobilization the Employer Support of the Guard and Reserve (ESGR) is working on your behalf. ESGR is there to assist Soldiers with problems relating to their civilian employment and military duty. ESGR can be reached at 800-336-4560 or at

TRANSITIONAL DENTAL Army Reserve Soldiers leaving active duty status (who were previously enrolled) are automatically reenrolled in the TDP. However, coverage is not reflected in DEERS until the month following deactivation. Army Reserve Soldiers should ensure coverage is in effect by contacting the TDP Administrator, United Concordia Companies, Inc. (UCCI) at 888-6222256. If the Army Reserve Soldier does not ensure coverage is in effect and obtains dental care prior to the date of coverage as shown in DEERS, United Concordia will automatically deny the claim. Army Reserve Soldiers receiving a claims denial for services rendered between the time they are deactivated and the time coverage takes effect should contact the United Concordia claims department and have their claim reprocessed. The TDP requires a minimum 12 month enrollment period; however, that commitment is waived for Families of Reserve Soldiers called to active duty for certain contingency operations, if they apply for the TDP within 30 days of entry on active duty.


TRANSITIONAL HEALTH CARE (TAMP) TAMP is Transitional Assistance Management Program that may cover you and your Family with health care benefits while you transition back to your civilian life. For more information contact your regional TRICARE representative. North 1-877-TRICARE West 1-888-TRIWEST



South South 1-888-444-5445

1. North Region: Connecticut, Delaware, District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin and some zip codes in Iowa, Missouri, and Tennessee. Health Net Federal Services, Inc., is the new regional contractor providing health care services and network-provider support in the TRICARE North Region, and you should call 1-877-874-2273 for assistance. 2. South Region: Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi Oklahoma, South Carolina, and Tennessee excluding 35 Tennessee zip codes in the Fort Campbell, KY area and Texas excluding, only, the extreme southwestern El Paso-area. Humana-Military is the regional contractor providing health care services and network provider support in the TRICARE South Region and you can obtain assistance by calling 1-800-444-5445. 3. West Region: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa except 82 Iowa zip codes that are in the Rock Island, Illinois area, Kansas, Minnesota, Missouri except the St Louis area, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (the southwestern corner, including El Paso, only) Utah, Washington, and Wyoming. TriWest Healthcare Alliance is the regional contractor providing health care services and network-provider support in the TRICARE West Region, and you can obtain assistance by calling 1-888-874-9378. 9

The Post-9/11 GI-Bill The Post-9/11 GI Bill provides financial support for education and housing to individuals with at least 90 days of aggregate service on or after September 11, 2001, or individuals discharged with a service-connected disability after 30 days. You must have received an honorable discharge to be eligible for the Post-9/11 GI Bill. As of August 1, 2009, the Post-9/11 GI Bill is effective for training. Approved training under the Post-9/11 GI Bill includes graduate and undergraduate degrees, and vocational/technical training. All training programs must be offered by an institution of higher learning (IHL) and approved for GI Bill benefits. Additionally, tutorial assistance, and licensing and certification test reimbursement are approved under the Post-9/11 GI Bill. The Post-9/11 GI Bill will pay your tuition based upon the highest in-state tuition charged by a public educational institution in the state where the school is located. The amount of support that an individual may qualify for depends on where they live and what type of degree they are pursuing. For additional information on this program please call 888-442-4551.


Veterans Administration OEF/OIF Soldiers returning from deployment that have served in OEF or OIF are entitled to benefits offered by the VA. Registration into the VA system is required be considered for eligibility.  If you have not already registered with the VA please do so NOW.  VA BENEFITS 1-800-827-1000 Here are just a few programs that the VA offers to its returning veterans: Family Support—if you have served in any combat zone local Vet Center can help you and your family with readjustment counseling and outreach services, free of charge. To locate the nearest Vet Center call 800-905-4675 or 866-496-8838. Education—The new post 9/11 GI Bill could be for you.  VA pays benefits to eligible veterans, reservists and active duty service members while they are in an approved education or training program.  Call 866-442-4551 for more information. Employment - The VA offers a variety of employment resources that can assist you with obtaining employment including resume preparation, job interviewing skills coaching and guidance on how to conduct a job search. Here are two websites that can help your search:

Health Care —OEF/OIF Combat veterans can receive cost free medical care for any condition related to their service in the Iraq/Afghanistan theater for five years the date of their discharge or release. In order to take advantage of these benefits, OEF/OIF Vets need to enroll in VA’s health care system.  In addition OEF/ OIF veterans may be eligible for one-time dental care-but you must apply with 180 days of separation from active duty.  For additional information please call 866-606-8216 11


YOUTH SITES Boys and Girls Clubs of America: Camp Fire USA: Children, Youth and Families Education and Research Network: Military Child Education Coalition: National Network for Youth: National Youth Employment coalition: Operation Child Care:

FINANCIAL ASSISTANCE SITES Military One Source (24/7 Information Help Line): Military Pay and Charts: Service members’ Civil Relief Act: American Red Cross: Army Emergency Relief: Navy/Marine Relief Society: 12

Air Force Aid Society: Coast Guard Mutual Assistance: Veterans of Foreign Wars (VFW): Army Community Service: Social Security Online: American Legion: Call ARFP at 866-345-8248 to obtain additional financial information

MILITARY SPOUSE SITES Spouses To Teachers Program: National Military Family Association: Army Families on Line: Army Wives: Military Spouse: Military Spouse Career Assistance:


MISCELLANEOUS RESOURCES Army Reserve website: Legal Services: Army Family Team Building Home Page: Army Family Action Plan: DoD Dictionary of Military Terms: Recreation: Army Career and Alumni Program (ACAP): Employer Support of the Guard and Reserve (ESGR): Veterans of Foreign Wars (VFW): http:/

ID CARD SITES Rapids Site Locator (ID Card Facilities):




ARMY RESERVE IRR/IMA/UAU/IA FAMILY PROGRAM STAFF Your IRR/IMA/UAU/IA Family Program Staff located at Fort McPherson, Georgia is always willing to assist you with questions and or concerns. 1-866-345-8248 24 hours per day 7 days per week IRR/IMA/UAU/IA Program Manager: Ms. Marie Obiekwe 404-464-9300


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Military Family Resource Guide  

Prototype for an Army Reserve Family guide to benefits. Part of an identity system I've developed for the Army Family Program that includes...

Military Family Resource Guide  

Prototype for an Army Reserve Family guide to benefits. Part of an identity system I've developed for the Army Family Program that includes...