Toowoomba Chamber of Commerce Business Journal Volume 7

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Sports Edition POSITIVE CHOICES How USQ is joining forces with the Mountaineers



And its economic benefit to our region

What’s in it for you?



people, projects, produce and lots more | PO Box 3629, Toowoomba, Q 4350 | P 07 4638 0400

Chamber events are a great way to meet other members and professionals in the Toowoomba business community. Hear from key note speakers, get to know our hosts and stay up to date with what is going on in our region.

We love hearing what our members are up to, the offers they have available, their good news and what support they need. It gives us the information we need to advocate for you, as well as better connect you to other members. Tell us, so we can tell Toowoomba.

A member2member offer is a great way to advertise yourself. We will share it with all of our new members when they sign up, put it into our monthly newsletter, mention it on our podcast and promote it on our social media platforms. And keep an eye out for other members offers.

Make sure you are following us on Facebook, LinkedIn, Instagram and Twitter. You can keep up to date with our events, our campaigns, and what us and our members are up to. Tag us in your posts, so we can see what is happening with your business, while increasing your following. The Chamber has a number of Advisory Groups incl. Future Leaders Advisory Group (FLAG), Food & Agri Network (FAN) and the CBD Revitalisation Advisory Commitee (CBD-RAC). These groups allow the Chamber to get input from our community, so that we can advocate for our businesses as a united voice.

As part of your membership, you can create and update your business profile on our online members directory. This gives all visitors who visit our website the opportunity to find your business. Make sure you keep your information up to date as Chamber also use this for B2B introductions and encourage members to utilise this networking resource.

We want to know how your business is going, what we can assist you with, and how we can advocate for you. Tell us what events you have coming up (send us an invite), if you have received any awards or you are growing. We can even work with you to host an event, and bring more awareness to you and your projects. Stay in touch, we love hearing from you.

To get the most out of your Chamber membership, get in touch with our membership officer


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Let us tell Specialising in:

your story...


Strategy & Business Coaching


PR, Media & Promotion


Digital Marketing & Social Media Management


RSM Academy - Social Media Training Worshops


Event & Project Management


Branding & Communications


Graphic Design

What are you waiting for?

A unity A A A r o f l l a c A

captain's report 2020 - a year like no other. Most businesses will not have experienced the level of disruption thrust upon them by the Coronavirus and most are unlikely to face a more tumultuous year than this one. However, all is far from lost as Chamber remains a beacon in uncertain times with our networking events resuming, new members joining and educational opportunities abounding. Toowoomba’s business community has reconnected at a time when it is needed most (in a COVID-19 safe way, of course). Toowoomba’s premier monthly networking series, Business@Dusk returned in August with a sold-out event hosted by the Toowoomba Hospital Foundation at Baillie Henderson Hospital. This was followed by an exciting digital marketing session, free to members, with support from


Localsearch, and an informative webinar on Jobkeeper 2.0 by long-term Chamber sponsor, RSM. We are looking forward to Toowoomba’s night of nights, Chamber’s Business Excellence Awards on Saturday 12 December 2020. Stay tuned for announcements about exciting changes to the format. I’m most pleased to report that Chamber has recently increased its workforce with the addition of Katie Goodall, Events and Marketing; Ally Martell, Communications and Emma Rawlings, Administration, Events and Marketing Support, who join Todd Rohl, CEO, Deb Robinson, Membership and Sponsorship, Anna Meredith Conferences and Lisa Moore, Bookkeeping. More staff means a greater ability to serve our members.

This edition of our Business Journal shines a light on the important role sport plays in our community. Not only is it an economic driver, but a cathartic outlet for many. I hope you enjoy reading about sport in this Journal as much as I love playing and watching it. We are not out of the pandemic restrictions-woods yet, so I ask you to continue to...

“ ” Say Yes to Local: only by spending locally will we see the Toowoomba economy return to its former glory.

harrison humphries

President Toowoomba Chamber

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table of


WHY JOIN CHAMBER?............................. 2 TEAM CAPTAIN'S REPORT........................ 4 President Harrison Humphries

MOVERS AND SHAKERS......................6, 7 Executive appointments

WATCH & WAIT.......................................8, 9 Baillie Henderson Project

IT’S CATCHING ON .................................. 19 Murdoch Lawyers Darling Downs Bush Bash League

SPORT SPONSORSHIP......................20, 21 What’s in it for you?

BUILDING YOUR TEAM...........................23 Classic Recruitment



MUSIC FOR EXERCISE.............................13

PROJECTS......................................26, 27, 28


CHAMBER COMMITTEES.......................30

Positive Choices Program

Research findings Prof Peter Terry Economic benefit for Toowoomba

TOOWOOMBA REGIONAL COUNCIL..........................................16, 17, 18



With McConachie Stedman

HERITAGE BANK.......................................29


SOCIALS......................................................32 CALENDAR..................................................34


Our cover features race day images from Clifford Park Race Club; mountain biking pics by Andrew Millist and Mountaineers by Allison Black. TOOWOOMBA CHAMBER OF COMMERCE & INDUSTRY

PO Box 3629, Toowoomba Queensland 4350

353 Ruthven Street, (Access via Russell Street) Toowoomba Qld 4350

PH 07 4638 0400 ABN 78 423 372 476


on the cover

We want to hear from you. Send your story ideas and submissions to

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Office Hours: 8:30am - 4:30pm Monday to Friday

The Toowoomba Chamber of Commerce is one of Queensland’s largest regional Chambers. Together we represent a significant voice and as a group we can make a positive difference for our local business community. Contact our Chamber team today to learn more on how we can help you. We work for business. Email:


A movers A

& shakers

Congratulations to these recent executive appointments...


New Position: CEO Southern Qld Country Tourism Qualifications: B.Bus Fin Previous Position: CEO Outback Queensland Tourism Recruitment by: Classic Recruitment


With 30 years’ experience in tourism, Peter has the knowledge and proven ability to build a region. “I have strong product and distribution knowledge and a desire to base our future on accurate and current data,” he said. “I also love the natural assets and the produce of the area.” The Southern Queensland tourism area has the best potential of any area in Australia to grow. It is a safe destination with wonderful natural assets and great access. It is also close to a large population base and it has its own airport for easy access to other states and locations.

Wendy AGAR

New Position: CEO, Magenta Community Services Previous Position: CEO, Sunrise Way Toowoomba

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Wally BOURDELOV Wally has more than 40 years of healthcare experience including single and multisite facilities across Australia and overseas. “I have been fortunate to work in private equity, commercial and charitable not for profit facilities,” he said.

Title: Chief Executive Officer (CEO) St Andrews Hospital Toowoomba Previous roles: Healthscope Hospitals, Qld and prior to that Uniting Care.

He is looking forward to continuing the development of the existing well-established services and reputation of the hospital. “I also look forward to continuing the positive and well-established relationships with our service providers and wider community.”

Magenta is a privately owned, disability and aged care service provider that supports more than 500 people each year across four regions in Queensland and New South Wales (including Toowoomba). Wendy’s passion for organisational excellence, coupled with the high value she places on delivering quality participant outcomes landed her the role. In addition, Wendy has lived experience and personal connection to the disability sector having watched her parents struggle with no access to services for her brother, who had both intellectual and physical disabilities. A few months into the role, Wendy loves being part of a geographically diverse and rapidly growing organisation. Her advice in these challenging times is to keep one eye on the horizon, act proactively, stick to your knitting and keep your participants/clients at the centre of what you do.


Mary Anne


Position: The Glennie School Principal Qualifications: Bachelor of Arts, Diploma in Education, currently studying Masters in Applied Leadership Previous position: Principal of New England Girls’ School

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The Most Reverend Dr Phillip Aspinall, Archbishop of Brisbane, announced earlier this year that Ms Mary Anne Evans had been appointed as the new Principal of The Glennie School. Ms Evans will begin her role at the start of Term 4, 2020. She has been an educator for the past 28 years: 21 years in the co-educational public school system and seven years at NEGS, four as its Principal. Her educational philosophy encompasses a personalised and holistic educational approach that will enable all Glennie students to thrive in their own spiritual, emotional, academic, physical and extracurricular pursuits. Mary Anne has three children, all of whom are studying at university.



A A A wait A

Watch &

keep up to date on Toowoomba Hospital Project Phil Gregory, Director Projects, Property, and Planning Darling Downs Health We have amazing staff at the Toowoomba Hospital. Our staff really care about what they do and take incredible pride in supporting patients and families, in what is often the worst day of their life, and they often do so in less than ideal conditions. The Toowoomba Hospital has served us well, but unfortunately its time is coming to an end. Around 80% of the buildings on the campus are over 50 years old and although they worked well in the 1970’s, they now struggle to meet 21st century contemporary clinical needs. You may be aware that Darling Downs Health has been working with Building Queensland to develop a Detailed Business Case to redevelop the Toowoomba Hospital at the Baillie Henderson Hospital campus. However, before I go further, it is important to understand that there


is no formal commitment to build a new Toowoomba hospital yet, and that we are simply making the case for a proposed new hospital. That said, the Queensland Government has made a major commitment in funding the detailed business case for a new hospital. A new hospital business case is a multi-million-dollar decision involving a wide range of professions including architects, engineers, economists, programmers, project managers, clinicians, and of course the community. The business case process started back in 2016 with a preliminary business case presented to the Government proposing Baillie Henderson as the site of a new Toowoomba Hospital. In 2018, the Premier of Queensland announced funding to undertake a detailed business case for a new hospital and that any future hospital would be built on the Baillie Henderson Campus. Now some 18 months

later, we have a stunning schematic design of the hospital and a strong business case to support it.

One of the questions that we do get asked is why Baillie Henderson? The answer to that question is location. Toowoomba is growing to the north/west and of course Toowoomba Hospital services the whole Darling Downs not just central Toowoomba. With the Toowoomba bypass now open, Baillie Henderson offers easy access from and to the west, and to Brisbane. The bypass also provides quick access to both Toowoomba airports. The 75 Ha campus allows us to future proof the hospital and masterplan a health and knowledge precinct rather than just a hospital. We have a 100-year vision for the campus. The hospital design takes advantage of the natural topography of the campus by building down the hills towards

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the eastern boundary which in turn allows for the beautiful heritage buildings on the site to maintain their outlook of the tree lined streets. The hospital design brings the outdoors in, providing views from every patient ward. All in all, it will be a stunning hospital that the Darling Downs community will be proud of.

“ ” From a Toowoomba Chamber of Commerce perspective, a new hospital provides business opportunity.

During the 4-5-year construction period there will of course be construction opportunities; however, it is the long-term opportunities for complimentary industries such as biomedicine, clinical suppliers, education, hotels, food outlets and so on, that make this such an exciting project.

What are our next steps? The hospital design is shovel ready and the business case is completed. Over the next few months the business case undergoes an assurance process prior to being presented to Government early in 2021. So, from a health service perspective, I suppose now we are in a watch and wait pattern.

How safe is your workplace? Did you know Jim’s Test & Tag specialises in: • Electrical Test & Tag • Supply & inspection of portable fire extinguishers & fire blankets • RCD (safety switch) Testing • Emergency & Exit lights • Supply & restock of first aid kits We are offering a 10% discount to all Chamber Members until the end of October.

October is Safe Work Month!

Need it done…. Jim’s the one How safe is your workplace?

Call Jim’s today on 131 546 or

October is Safe Work Month!

toowoomba chamber of commerce

Did you know Jim’s Test & Tag specialises in:  Electrical Test & Tag  Supply & inspection of portable fire extinguishers & fire blankets


Matt Cox and the Mountaineers. Photo Credit: Allison Black

realising community potential through

t r o p S

The University of Southern Queensland contributes to the health and wellbeing of its communities by providing education and cutting-edge research. Sport is a valuable platform for USQ to engage with the local community and work collaboratively to help build the aspiration of the community in which it operates.

go the neers! For several years now, USQ has worked closely with local semi-pro basketball team, Mountaineers, and it's Positive Choices Program to promote community awareness of the University’s core teaching and research offerings as well as to encourage young people to play the sport. According to USQ Director of Stakeholder Engagement, Jo Sheppard, the program is about building community pride, self-belief and social confidence across our region


“USQ’s collaboration with the Mountaineers inspires younger members of the community to adopt a healthy lifestyle, personal wellbeing and development through education,” she said. “It also generates stronger aspiration among USQ communities for participation in higher education. “Community collaborations also provide a platform for applied research partnerships that makes research relevant for the Darling Downs community Toowoomba basketball stalwart, John Gouldson, explains a deeper reason behind the program. “Toowoomba Basketball Association and the Mountaineers began the Positive Choice through Basketball

School Clinics in 2013 in memory of Stacey Richter and Stephanie Mylonas who were tragically killed in a motor vehicle accident by an irresponsible driver,” John said. “School basketball clinics, conducted by Mountaineers players, encourage young people to play the sport and make positive choices which develop pride in good outcomes thereby reducing the impact of negative social influences. “Toowoomba Basketball Association and its member clubs focus on using the Mountaineers Program to foster interest in basketball, improve players basketball skills and participation in competitions ranging from local learn-how-to-play games right through to Australian representative levels.”

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positive choices program leader matt cox Basketball is a big part of Matt Cox’s life. The former Toowoomba rep player is currently coaching the Mountaineers senior men’s team, Chairing Toowoomba Basketball Association Juniors, coaching Toowoomba Grammar School Year 9 basketball and coordinating the Positive Choices Program – oh and he also regularly refs games. But that’s just in his spare time because Matt is also a youth worker and studying Sport and Exercise Physiology at USQ. Let’s just say Matt is busy! “We launched the Positive Choices Program in August and have 11 schools signed up: two high-schools and nine primary schools,” he said. “Mountaineers players are running clinics with the kids at lunchtime and in PE lessons. So, we might teach something like passing, cutting or screening and then spend ten minutes playing a three-on-three game to practice the skills. “We’ll be finishing the program at the end of Term 3 and then recruit for the primary school competition in Term 4. The idea is to encourage kids from the clinics into the clubs and keep growing basketball in the region.” With thanks to Jo Sheppard Director (Stakeholder Engagement) USQ

a super brief history of basketball in toowoomba:

1948 1967 1976 1980’s Mid 1990s 2012 2012 2014 2017 2018 2020

First basketball teams in Toowoomba Mountaineers Basketball team formed by Barry Raftery, Barry Neilsen and Neville Bousen. The Water Street stadium was officially opened as a new home for TBA. Also saw the development of Toowoomba Secondary and Primary Schools Friday night Basketball Championships which have been a feature of junior basketball in Toowoomba. Pop Dickerson launched Supercamp in Toowoomba which he is still running today attracting players and coaches from all around Australia. After 36 years of playing at the old Water Street courts Toowoomba Basketball found a new home at St Mary’s Old Boys Association Clive Berghofer Arena. Mountaineers are based at USQ Clive Berghofer Recreation Centre established Positive Choices Program. Addition of All Stars and Running Rebels brings Toowoomba Basketball Association to five Clubs Special weekend of Celebrations with over 500 past and present Mountaineers TBA established Toowoomba Mountaineers Limited to manage the Senior teams NBL1 NORTH inaugural competition cancelled due to COVID 19 John Gouldson with John Armstrong

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Prepare for a career in sport and exercise science. Turn your passion for the health, sport, and exercise fields into a career with a Sport and Exercise Science degree from USQ. With the University of Southern Queensland’s Bachelor of Sport and Exercise Science you will develop skills to work in sport and exercise science alongside qualified practitioners. Become an accredited exercise physiologist* with our Bachelor of Sport and Exercise (Honours) (Clinical Exercise Physiology) and put your theoretical skills into practice with 500 hours of professional placements. Both degrees provide the opportunity to develop industry-ready skills in USQ’s on-campus Sport and Exercise Clinic as well as through external placements in clinics and sporting clubs. Apply now to start study in Semester 1, 2021.

Learn more at

*Accredited with Exercise & Sport Science Australia (ESSA). CRICOS QLD 00244B NSW 02225M | TEQSA PRV12081

ic usworkout Ustoeboostmyour Music has multiple benefits for physical activity according to a meta-analysis report by the USQ Peter C Terry PhD FASMF FAPS FBASES, Dean, Graduate Research School, Division of Research & Innovation, University of Southern Queensland Millions of joggers habitually cope with the physical discomfort of running using the distractive effects of music, in particular by synchronising their stride rate to the tempo of the music. Swimmers embrace the tedium of endless laps by tuning in to their favourite tracks via tiny MP3 players that clip onto their goggles. Boxers, cyclists, rowers, weightlifters – so many athletes listen to music while exercising and according to research from the University of Southern Queensland, they may be boosting their performance too. USQ’s Professor Peter Terry recently led a meta-analysis of more than 100 empirical investigations of music in sport and exercise conducted over the past century to confirm that music produces significant beneficial effects on psychological responses, perceived exertion, physical performance, and even physiological functioning. “It’s no real surprise that music makes us feel better and can mask perceptions of fatigue during exercise, but to confirm that music has the potential to enhance physical performance and reduce energy expenditure is great news for the millions of exercisers who habitually work out to their favourite tracks,” Professor Terry said. Listening to music can improve blood flow efficiency during exercise and regulate movement to make it slightly more efficient.

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“The effects were greater for exercise than for sport, and greater for faster tempo music (>120 bpm) than for slow-to-medium tempo music. “Across all categories, listening to music had beneficial effects. If you are performing in time to the music or even if it is playing in the background, there may be a performance benefit,” Professor Terry said. Professor Terry said that a 2012 study conducted with elite triathletes at the Queensland Academy of Sport showed treadmill running to exhaustion was increased by a staggering 18% when participants ran in time to music that included everything from Oasis and UB40 to Beyoncé and Taylor Swift, compared to completing the same task without music. “Music has the capacity to reduce perceived exertion by about 10% when used during physical activity, which explains the enduring popularity of exercise-to-music classes,” he said.

“ ” Maybe it’s time to bring back 80s style aerobics?

You can access the paper, ‘Effects of music in exercise and sport: A meta-analytic review’, published in Psychological Bulletin, the flagship journal of the American Psychological Association at https://

Peter’s suggestions for training music: UP-TEMPO MUSIC to stimulate and motivate with lyrics that encourage effort - Bruce Springsteen’s Born to Run, Britney Spears’ Stronger MUSIC WITH ASSOCIATIONS OF GLORY OR SUCCESS typically help exercisers to work harder for longer - M People’s Search for the Hero, Gloria Gaynor’s I Will Survive According to Ethiopian superstar runner, Haile Gebrselassie, the HIGH-TEMPO SONG SCATMAN is perfect for running – he should know he’s broken several world records while listening to it Olympic rowing champion, James Cracknell, listens to RED HOT CHILLI PEPPERS’ GET ON TOP

The bottom line is that any music is likely to be better than no music, so just put on your favourite tracks and

Get Moving! 13

lifford CPark

Toowoomba Turf Club Chairman Kent Woodford Kent Woodford has been involved in the racing industry for most of his life and has been on the Board of the Toowoomba Turf Club for nine years – four of them as Chairman of the Club. Mr Woodford, a real estate agent by trade, has a great passion for the racing industry and has been an owner of many runners. Mr Woodford has a particular interest in the training side of racing and has forged strong relationships with trainers and stakeholders based at Clifford Park and other clubs in Queensland and NSW. Mr Woodford is married with one son, Nate (11).

Toowoomba Turf Club Chief Executive Officer Lizzy King Lizzy King took over the Chief Executive Officer role at Clifford Park in November, 2019. Prior to that, she had worked at the club for several years as the Business Development and Media & Marketing Manager, as well as completed a two-decade career in the media. Ms King prides herself on the establishment of a large sponsorship and Membership group, together with professional relationships and communication with corporate and industry stakeholders. Ms King is a wife and mother of two girls, Matilda (10) and Charlotte (5). She is well known in Toowoomba and across the Darling Downs, formerly hosting top-rating breakfast radio shows on (then) CFM and 4GR.


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WHAT THE RACING COMMUNITY BRINGS TO THE LOCAL TOOWOOMBA ECONOMY The Toowoomba Turf Club is a significant – and largely unknown – contributor to the local economy. Racing more than 40 times per year, predominantly twilight meetings, Clifford Park is one of Queensland’s strongest performing provincial clubs. The Club’s economic contribution, according to data compiled by Racing Queensland, totals in excess of $115.4 million annually. Almost 1,000 jobs can also be directly attributed to the Toowoomba/Darling Downs racing industry overall – from race club employees, trainers, jockeys, strappers, feed merchants, vets, farriers and many, many more. The

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volunteer network is also incredibly strong, with almost 1,500 volunteers annual giving of their time. This includes the TTC Board, each Member is a volunteer. Racing also brings many, many visitors to the region and strong attendances are highlighted with feature racing events like the Audi Centre Toowoomba Weetwood.

CLIFFORD PARK FOR CORPORATE EVENTS Clifford Park regularly plays host to corporate events – from small breakfast functions, through to large trade shows and conferences. The club boasts an exceptional Events team, headed by Events Manager, Jodi Cottier. With nine unique function spaces that can cater from small gatherings to large events, Clifford Park is a popular destination for events, including Sportsmen’s Lunches, fundraisers, graduations, weddings and much more.

WHY SPONSOR CLIFFORD PARK? Clifford Park’s sponsorship group is extremely strong – featuring incredible local, state and national support. Business Development Manager Hamish Carter can tailor sponsorship packages boasting inclusions like large signage (on the track, Sky Racing coverage each week), race names, hospitality and ticketing for events and much more. With more than sixty current sponsors and an annual retention rate of over 90%, sponsors keep coming back to Clifford Park for the great value-for-money for their investment, as well as the personalised service received.

WHY JOIN THE CLUB? Annual Membership for the Toowoomba Turf Club costs just $132 and is great value for money (calendar year annual Membership). The club offers an exclusive lounge (Members’ Weetwood Room) for Members and their guests at all race meetings. Located on the upper level of the main building, the Weetwood Room offers stunning views overlooking the racecourse and Winning Post. A dedicated bar, restaurant, sports channels and Tote is included in the Weetwood Room. The Financial Member receives a Primary card, as well as two guest cards (transferrable), access to free carparking, free e-news subscription, reciprocal privileges at a number of major race clubs throughout Australia and full voting privileges.


Sports Tourism puts toowoomba on international stage

The thrill of attending live sports action is a favourite outing for many Australians. In recent years, Toowoomba Region residents have enjoyed more opportunities to experience the buzz and excitement of top-level sporting competitions and events.

Country Week Championships, an annual four-day amateur tournament sanctioned by Golf Australia that is designed for members of regional golf clubs across the state.

Toowoomba Region Mayor Paul Antonio said Toowoomba Regional Council had bold ambitions to keep the action coming.

“This year’s Queensland Country Week attracted more than 100 competitors, who accounted for at least 400 additional room stays with an economic impact estimated at $120,000. This is in addition to the spending directly associated with the PGA Championship rounds.

Mayor Antonio said the staging of state, national and internationalstandard events in the past decade, including the Coca-Cola Queensland PGA championships and the Hooper Accountants Toowoomba International tennis tournament, was an indicator of Council’s willingness to keep attracting sports events to the region. “Council is positive we can continue to stage major sports events with the enthusiastic backing and support of our business, sporting and community organisations,” Mayor Antonio said. “Council is working with all of these partners to pitch Toowoomba and the wider region as a welcoming and suitable destination to stage regular school sporting competitions, state and national sporting events. “The 2019 Queensland PGA Championships, the 10th at Toowoomba’s City Golf Club, contributed $652,000 to the Toowoomba Region’s economy, with a total of 2,586 visitor nights in the immediate Toowoomba area. Apart from Queensland attendees, visitors came from the northern rivers of New South Wales, Sydney, Melbourne and regional Victoria and New South Wales. “Organisers extended the 2019 program to include the Queensland


“All PGA social media views and reach statistics continue to increase, including its livestream and PGA TV, which saw viewers from the United States, New Zealand, Canada and Britain, in addition to the main Australian audience. “Fox Sports broadcast the final two rounds of this year’s PGA Championships, from the PGA TV livestream, which was almost nine hours of live coverage.

and experiences, such as golf, cycling (road and mountain biking) and outdoor adventure activities (hiking, fishing, trail riding, equestrian sports) that often result in return visits or word-of-mouth promotion.

“Toowoomba has a diverse range of accommodation, food, retail and entertainment venues that support and enhance our ability to stage different sports events. They are well placed to take advantage of the flow-on economic benefits. “Television and wider media coverage of NRL, tennis, golf and rugby union events has showcased the region to tens of thousands of potential visitors.” Mayor Antonio said sports tourism was a growing segment of the wider tourism market. “In addition to the elite, professional sports events, sports tourism encompasses recreational pursuits

“The Canadian boxing team used Smithy’s TGW Gym as its training base ahead of the 2018 Gold Coast Commonwealth Games and enjoyed our region’s hospitality and attractions.”

Following the opening of the second stage of the Highfields Sport and Recreation Park in March 2019, (a $28 million facility, including $3m from the state government, on 39 hectares), Mayor Antonio said Council was turning its attention to the staged planning for the proposed Toowoomba Region Sports Precinct, Charlton.

“The Highfields facility is hosting local sporting competitions and has been the venue for several state sports carnivals,” Mayor Antonio said. “The Charlton site will have a similar dual purpose on a much larger scale. It will offer new, upgraded home bases for different regional sporting codes and clubs to use year-round. As our premier multi-field sports precinct, it will have first-rate facilities that allow us to attract and stage state and national sporting events.

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Sports Tourism highlights:

Rugby Championships – Queensland Country v Fijian Drua (live coverage on Fox Sports – no direct TRC support).

Cricket: January 2020 - Toyota Australian Country Cricket Championships, featuring more than 250 female and male cricketers

National Cutting Horse Finals: 2018 and 2019 at the Toowoomba showgrounds (previously held at Tamworth)

NRL: 2018 Toowoomba hosted its first NRL competition between St George Illawarra and the Gold Coast Titans. The game was televised live on Chanel 9

Golf: The Queensland PGA tournament is a major drawcard each year. It has been held at City Golf Club since 2009

Rugby Union: 2017 Toowoomba hosted a semi-final of the National

Tennis: ITF World Tennis Tour is held annually at the Toowoomba Regional Tennis Centre at USQ

Olympics: Toowoomba Region’s participation in South East Queensland’s bid for the 2032 Olympics opening possibilities to host pre-Games training camps and even Games events, especially mountain biking Boxing: Canadian boxing team held a training camp at Smithy’s Gym before the 2018 Gold Coast Commonwealth Games. Ten Pin Bowling: Toowoomba has hosted several state and national tenpin bowling titles at Sunset Superbowl.

Become a supplier for Council We recognise the value of local businesses, their employees and family’s contribution to our regional community. If you’re interested in supplying goods or services to us you can register as a supplier on VendorPanel Marketplace for free.

For more information visit or call us on 131 872.

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Each year we also award a large number of tenders for important projects in the Region. The VendorPanel website provides information on our current tenders. VendorPanel is a site where many local governments, including us, share their tenders.



offers recreation experiences and economic opportunities

“We know residents regularly use our parks and recreation areas and there is the opportunity to draw more visitors to use our escarpment trails.

Photo Credit: Andrew Millist photography

Toowoomba Region residents and visitors are fortunate they can enjoy the natural beauty of The Great Dividing Range that skirts the region’s eastern edge. Toowoomba Region Mayor Paul Antonio said areas along the length of The Range were valuable natural playgrounds that allowed residents to venture into national parks and parkland or to seek more active pursuits along its growing network of trails. “Apart from extensive upgrade plans for our region’s parks, Council has longer term plans to develop a major new parkland area at Highfields, in addition to ongoing development of trails along the escarpment,” Mayor Antonio said.

“A recent Council survey on ‘sport, active recreation and healthy living’ found a growing community trend towards naturebased recreational activities".

Nationally Significant Mountain Biking Toowoomba Regional Council Environment and Community Services Committee chair Cr James O’Shea said the region’s ambition to be a nationally significant mountain biking destination came a step closer in December 2019 with the endorsement of the Toowoomba and Lockyer Valley Escarpment Mountain Bike Masterplan 2019 -26. “The master-planned project would cost around $7 million and could be completed over a number of years subject to environmental and cultural heritage assessments, detailed design and other relevant approvals,” Cr O’Shea said. With a lack of nationally significant, high-quality mountain bike destinations, the Toowoomba Escarpment area offers a compelling opportunity for development.

Council recently launched its 2020 Walks and Trails of Toowoomba Region guide. “Bushwalking rated in the top three activities across all age groups. Local walking groups highlighted the need for a trail guide and Council responded with the second edition of this booklet.”


The Walks and Trails of Toowoomba Region Guide can be viewed at Limited hard copies are available for more information, contact 131 872.

“The project proposes to develop a network of new trails and corresponding infrastructure that will establish the Toowoomba Escarpment as a nationally significant mountain bike destination,” Cr O’Shea said. “The potential joint economic benefits of expanding the trails to a nationally significant mountain bike standard could be in the order of $20 million to the region each year. “The Mountain Bike Master Plan’s key recommendations included developing an additional 68km of mountain bike trails across 24 new trails in Jubilee and Redwood Parks. The trails would be a mix of beginner (green) to advanced level (black and double black) trails that are required to achieve the trail volume and proficiency mix for a nationally significant mountain bike destination. “It also recommends developing the Bridge Street Quarry site as the primary access area (and a likely event hosting space) with links to the trail network at Jubilee and Redwood Parks. “The trails are important natural assets and appropriate, unobtrusive upgrading or the establishment of new multi-use trails (for walking, running, bike riding and horse riding) will expand recreation options for residents and visitors. “Council is very mindful of protecting the environmental significance of escarpment bushland parks and any future works will be subject to environmental assessment.” The Toowoomba Region has successfully hosted the 2015 and 2017 Oceania Mountain Bike Championships and is looking to host events associated with the 2032 Olympic Games (should South East Queensland win the bid to host the Games).

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g n i h c t a I t ’s C On

Murdoch Lawyers Darling Downs Bush Bash League came from a simple idea: a way to give local representative cricketers some pre-season games and a pathway for future T20 opportunities. The success of the league and its ramifications for players and local business has overwhelmed organisers and sponsors. We caught up with one of the men who started out with that simple idea: Kent Reimers.

How did it all begin? I first thought of the Bush Bash League ten years ago but nothing much came of it. Then in 2019 everything came together and the first tournament was a huge success for players, for cricket and for businesses.

Team Owners Murdochs is the naming rights sponsor of the tournament. There are six teams each owned by a local business. Businesses get to choose their players and they can leverage their marketing to suit their needs. Team owners say they are getting excellent value for money when it comes to promotions through social media, uniforms, match day programs, livestreaming, photography and signage.

Other Business Sponsorship Opportunities We have found that businesses just want to be part of the tournament and we have some fantastic volunteers too. You couldn’t run a tournament like this without volunteers. Hastings Deering offers a $400 prize for any player that hits their sign during a match. Aidacare provides motorized scooters for us to get around on match days, Big Shot Photography comes along and takes photos for us, EFEX produces our game day programs and Local Search gave out hundreds of goodie bags at one game filled with promotional items. The University of Southern Qld provide first aid, strapping and massage for the players (although I think some

toowoomba chamber of commerce

of the team owners may have taken advantage of this too). There are some great networking opportunities coming out of game days.

The Draft Draft night is a huge occasion. This year we had 160 players put their names down but 90 can play. I could run a whole second tournament with the amount of interest in it. Players come from all over Queensland and it’s great to see our local players come back to Toowoomba with a solid reason to play. Jack Wood was one of our players last year and this year he has a contract with Queensland Cricket. International umpires Bruce Oxenford and Donovan Koch volunteered their time this year because they wanted to be part of it.

The Prize Money Normally players have to pay a fee to play cricket but they don’t pay for DDBBL. There are all kinds of prizes throughout the tournament and in the end the winning team gets $7000 - last year the winning team, Livewired Lightning donated that to Drought Angels.

Future Plans My dream is to see to see a women’s tournament in the near future. I’d love to see local businesses supporting that and would welcome any enquiry. In the meantime we have shared our business model with cricket groups in Shepparton, Victoria; Albany in WA and Cairns in FNQ.

Photos by Elijah Kugel Big Shot Photography

Murdoch Lawyers’ Bush Bash League 13 September to 18 October, 2020

Teams: • Aidacare Aztecs - owner Aidacare (for aged care) • Grammar Blazers - owner Toowoomba Grammar School • Hip Pocket Rockets - owner Hip Pocket Workwear • Livewired Lightning - owner Livewired Electrical • Robscan Knight Riders - owner Robertson Scannell Accountants • Valley Raptors - owner Lockyer Valley Toyota and Pollock Farms Live-streaming through Go to Darling Downs Bush Bash League Facebook page for post-match interviews.



Sports Sponsorship what’s in it for you?


Sports sponsorship: what’s it all about? How does sponsoring local sport benefit your business and the community? We spoke with Round Square Marketing, Sports Darling Downs, Tru Sports and Ambrosiussen Accountants & Advisors to find out more.

Lauren emphasizes the need to think outside the square and get involved.

“Be at games or events wearing your corporate colours, displaying banners and setting up a pop-up shop or stall.

More than logo placement – how to work that sponsorship

Lauren recommends the following tips for leveraging your sponsorship dollars:

There are sponsorship opportunities from tiny-tots to champions and everyone in between. But how do you choose the best match for your business? For many this will be a no-brainer and you’ll just “click” with a certain sport or person. For others, careful thought is required to match brands and ensure mutual benefit.

• use logos, videos and photos on your social media channels

Director of Round Square Marketing (RSM), Lauren Hope, works with big and small sponsorships.

• have flyers in your waiting room

“How many times have I heard from a client ‘we gave them $1000 but we didn’t get

“The list is endless and it’s really up to your own creativity but remember, the more you put into your sponsorship – the more you’ll get out of it.”

anything from them’ in return.

“If you want to get value from sponsorship you need to work at it as it’s not just about giving money anymore and hoping for the exposure.


“Sponsoring local events, charities or teams is fantastic for social media content. Not only does it help promote your brand, but it also demonstrates your support for the local community.”

• write an Enews or blog about your involvement and send it out to your database

• add a graphic to your email signatures about the sponsorship

• make sure you have signage at any event you sponsor

“We started out so we could help mums and dads help their kids achieve sporting goals – and not all of them are Olympians or world champions,” he said.

“We help young athletes financially when they are selected for regional, state and national teams or events.

“The majority of our sponsors have been with us for more than 20 years – so they must like it! They might pick up some business but mostly they do it for the good of the community. “Sponsoring Sports Darling Downs is a more organized way to support the community and it saves businesses worrying about all those individual athletes who come knocking with cap in hand needing some money for the next event. “Send them to us!” said Mick. “We’ll not only help the young athlete but we’ll help your business too.

“It’s easy to be a sponsor with Sports Darling Downs,” said Mick. “Packages start at $3000 and we give our sponsors lots of opportunities to be seen and heard and they get to meet athletes and their families.

Sponsorship Made Easy - Sports Darling Downs Mick Smith is President of Sports Darling Downs, a not-for-profit organization that has distributed more than $1M to athletes across the region.

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“We distribute incentive awards at our three breakfast events each year – these are attended by sponsors. We usually get around 150 people at the breakfasts where we acknowledge local athletes. Then we have the annual Sports Star Dinner which is attended by more than 500 people.


Young golfing star Kam Dunemann after giving her speech at a SDD breakfast

Speak up for Sport – public speaking course for young athletes Sports Darling Downs sponsorships also go towards a public speaking course for local athletes run by Karen Smythe.

Keep it Local - Support the Sponsors If you are grateful to sponsors for supporting your favourite teams – especially your children’s teams - then do the right thing, support them in return. Michael and Andrea Truskinger of Tru Sports in the Toowoomba CBD have sponsored everything

toowoomba chamber of commerce

from clay pigeon shooting to hockey and squash. “We have a few regular sponsorships but we also support our regular customers by giving them really good deals and we try and give reciprocal business too – so if a customer supports us, we support them. “This is why it’s so important to buy local; local businesses that prosper will support local sports. The more people who sponsor our local sports means there is less burden on mums and dads and on the smaller clubs in our community. The Truskingers also believe that sport doesn’t stop at youngsters.

“ ”

“If you love your sport, keep playing it. There are some great ‘veteran’ or ‘masters’ teams in Toowoomba all worthy of sponsorship and support. By getting involved as an older player, you’re still making a difference to the clubs.”

Tax Deductions vs Giving Back Partner at Ambrosiussen The Business Accountants, Sam Wright, says there are basically four main reasons your business should sponsor sport (or other community activities and events): • Branding • Philanthropy • Networking

community through sponsorship, then we think it’s a good idea and there could be some tax benefits as well,” said Sam. “It’s important to understand that sometimes your donation or sponsorship will be partly philanthropic, and you might not get a direct dollar-for-dollar return from new business. But you are helping to create a better, brighter community and that is good for business too.

“Sometimes there are excellent networking opportunities at matches and at team events so it’s good to attend those. “From a financial perspective, there is a big difference between sponsorship and a donation.

“Donations are only tax deductible if the recipient has Deductible Gift Recipient (DGR) status so do make enquiries about that from the outset and before you commit to large sums of money. As most sporting clubs are likely not DGRs, the sponsorship route is most likely.

“A formal sponsorship agreement is tax-deductible if it is for genuine advertising and marketing. If you or your staff are receiving entertainment benefits from the sponsorship, this needs to be discussed with your tax agent. Always speak to your tax agent before committing to large amounts of money.”

• Could provide a tax deduction for sponsorship & advertising “If a business is doing well, and they are looking to give back to the



SEE HOW REMEDIAL MASSAGE CAN IMPROVE YOUR GAME Deeply embedded in the sport industry from AFL, netball and NRL teams, to the Australian Defence Force and Toowoomba schools, TAFE Queensland Toowoomba remedial massage teachers Heather Smith and Mark Peach are well versed in the benefits of remedial massage and how it can improve your sporting performance.

Their top five benefits of remedial massage for athletes are: 1. speeds up recovery after injuries, 2. reduces the risk of injury or further injury during competition, 3. supports injuries by applying tape, ice, heat and other treatment options, 4. improves sporting results by increasing flexibility, circulation and confidence, and 5. improves recovery timeframes between competitions.

TURNING AN INNOVATIVE IDEA INTO A VIABLE VENTURE HAS UNIQUE CHALLENGES. TO SURVIVE THE• ensure you have adequate Your remedial massage practitioner JOURNEY AND MAKE IMPACT, YOU sleep and rest between can alsoNEED provide informed referral TO KNOW HOW TO: events and competition opportunities to other allied health ■ Expressif your valueisproposition care professionals an injury not • practice proper warm ups and responding massage, as well as ■ to Develop the right go-to-market strategy warm downs to help prevent injury information around self-care, rest and ■ Build, measure and learn from recovery time-frames athletes. customer for feedback You can book in for a remedial

■ Protect your intellectual assets To improve your game ■ Reduce investment risk between massages their top tips include:

• stretch all major joints and muscles daily

massage by students under supervision at the TAFE Queensland Toowoomba campus in our industry-standard training facilities, at Salon on Bridge.

To book an appointment call us on (07) 4694 1660 or scan the QR code • ensure daily fluid intake IDEAS is TURN YOUR INTO OUTCOMES TODAY to view our service and price list. adequate, including addition of BSB42518 CERTIFICATE IV IN salts and minerals as required


• g et regular massages from a qualified massage If using higherpractitioner level skills (or supervised student)

subsidy only $450

• h ave pre and post event FOR MORE INFORMATION massages, including gentle assisted stretching techniques

• c onsult with an exercise physiologist and discuss specific movement and patterns that may Disclaimer: All information was accurate improve play that suits you at the time of publication; however, content is subject to change without notice.

TAFE Queensland | RTO No. 0275 | CRICOS No. 03020E

Disclaimer: All information was accurate at the time of publication; however, content subject to change All without © 2017isTAFE Queensland. rightsnotice. reserved. TAFE Queensland | RTO No. 0275 | CRICOS No. 03020E | © 2017 TAFE Queensland. All rights reserved.


no one is greater than the


Lessons for businesses from the All Blacks

about not expecting somebody else to do your job for you.”

CHARACTER AND VALUES - Our values decide our character. Our character decides our value.

With thanks to Nick Hannant at Classic Recruitment and Human Resources

Nick says the All Blacks also believe in “collective character” about getting the culture right and the results will follow.

Nick Hannant reckons businesses can learn a lot from a footy team. And Nick should know; he and his brothers played rugby league with Toowoomba Brothers for years and he was even on the board for a while.

“I love this!” said Nick. “After a game, when everyone is still watching the replays, the All Blacks are tidying up after themselves; literally sweeping the changing rooms,” he said. “No one looks after the All Blacks, they look after themselves and this is

LEADERS ARE TEACHERS – create a learning environment for your team Nick believes leaders should encourage learning and create opportunities for individuals and teams to train.

“According to Legacy, enlightened leadership promotes a structured system for the development of the

• Better People Make Better All Blacks • Only by knowing yourself can you become an effective leader • Performance = Capability + Behaviour • Vision without action is a dream. Action without vision is a nightmare • When you’re on top of your game, change your game • PASS THE BALL leaders create leaders

Order your copy of Legacy – what the All Blacks can teach us about the business of life by James Kerr at The Book Tree on Ruthven Street.





toowoomba chamber of commerce

Here’s a few more All Blacks pearls of wisdom, from Legacy, for your workplace:

“ ”

Nick’s inspiration comes from the All Blacks and a book written by James Kerr in 2013 called “Legacy”. It’s about the All Blacks’ “secrets” of success. With a win rate of more than 86 per cent, they are said to be the most successful rugby team in history. So, what can we learn from them? SWEEP THE SHEDS - Never be too big to do the small things that need to be done

“It’s not so much about talent, it’s more about choosing people for their character and how they work together as a team. And this is very true for choosing members of a team at work. You’ll get a lot more done if everyone can work together.”

team, combined with a tailored map for the development of the individual.”

07 4638 3599 92 Herries Street, Toowoomba Q 4350


stress testing your


2020 has challenged businesses on a global scale. With restrictions, shutdowns, and a global financial crisis changing many businesses operating conditions, business owners are struggling to keep up with the increased speed of change that 2020 has brought about.

Stress testing will allow you to determine the length of time your organisation can operate under different pressures, and allow you to be calculated in your response rather than running out of time to consider alternatives. With time on your side you will be able to negotiate outcomes with stakeholders, staff and financiers, something that becomes increasingly difficult to do once your business is in distress.

“ ”“ ” So what can you do to protect your business against the unknown?

While many businesses have started their crisis management plans, and have been busy figuring out how to adapt to market changes, many don’t take the next step and financially stress test their business. A financial stress test gives business owners an early understanding of how best to prepare and operate their business when they fall on tough times.

If you don’t feel you have the diagnostic tools to identify key financial stressors and plan accordingly, seek advice from your business advisor.

Mick Harding Director, Accounting & Taxation McConachie Stedman Formal Qualifications: B.Com, Public Practice Certificate, TPB, Approved SMSF Auditor Professional Memberships: FCPA

Some simple analysis can reveal the key areas of business financial stress and vulnerability:

• What is your breakeven level? • If you make your product or service more affordable to your clients, what can you do to reduce other costs to maintain the reduced revenue? • Can you afford to extend debtor payment terms?


Businesses need to respond quickly during any crisis, but these responses should be well thought through.

hours / shifts? Can you afford to pay out redundancies? • What overheads can you reduce? How can you hold on to more of your cash? • What non-essential assets could be sold?

• What would be your banks' and financiers' attitude to increased lending, if required?

• Would a partnership or a merger be the best option to preserve the business? How would you go about this?

• Are staff cuts needed? And what does this look like, pay reductions, fewer

• What government funding is available and how can it assist cash flow?

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FOR SALE SOUTH CENTRAL APARTMENTS Conveniently located in South Toowoomba on the fringe of the city’s evolving CBD. Each main bedroom has a walk-in robe with plenty of cupboard and draw space, a sleek ensuite wih semi-rimless shower screens and designer tiles. The beautiful and practical carpet, engineered timber and tile floor coverings create a comfortable environment throughout.

2 Bathrooms

2 Bedroom

2 Carparks

1 Storage Unit

Perfect for the Investor or Owner Occupier

JULIE STEWART 0418 700 140


A A A projects A keep up-to-date on construction projects happening in toowoomba.

toowoomba sports club


One of the CBD’s most exciting redevelopments will breathe new life into the city’s northern end. The ambitious and thoroughly modern Toowoomba Sports Club will continue to provide a social hub as it raises funds for local sporting associations. With thanks to Karen Evans General Manager Toowoomba Sports Club

Redevelopment: Started: October 2019 Completion Date: September 2020 Cost of works: approx $4M plus additional FFE of around $1.5M Architect: John Ford – Director of Ultralinea Architects Brisbane Engineer: Kehoe Myers Toowoomba Builder: Arete Australia Trades: Local trades were used wherever possible including specialist building consultants, painters and plasterers, electricians, joiners, fire services, flooring specialists. In addition: Amentco security services, Big Picture AV specialists, Ryan Hagan’s furniture & coatings, Barco joinery, Livewired electrical, and Maxgaming local technicians, Toowoomba Portable Toilets, Kennard’s Hire.


• Two new escalators and passenger lifts • More than 100 digital CCTV cameras in building and car park • 345 new chairs • 206 new chairs in the gaming room • Seven different broadloom carpets • 12 new staff

Scope: The brief was to “modernise” the Club premises aesthetically and improve usable floor area by creating flexible spaces for members and guests. The building footprint is unchanged.

Ground Floor In line with the Toowoomba Regional Council’s vision for revitalisation of the city centre, the ground floor area is all about vibrant CBD living.


Entrance: The Club’s entrance has been moved to Russell Street to bring it closer to the 98-space carpark.

• Nine air conditioning units • 200 new electronic gaming machines • Three huge projector screens • 29 new large digital TV screens

Terrace on Russell a new café featuring connectivity to the footpath through large hydraulic windows that open to bring the sights and sounds of the CBD in.

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Cantina on Russell depicts a European sidewalk café bar with beautiful gabion stone wall, vaulted ceiling and plush furniture, the Cantina has an exciting ambience. Both Terrace on Russell and Cantina on Russell will be open for early morning coffee on the way to work and will continue serving meals and drinks until 3am. Gaming Room - until 3am Every great city has a casino… and a pulsing city centre right? Visually exciting, the gaming room was designed by a worldwide casino consultant and is absolutely state-of-the-art. LED signage is a highlight featuring amazing graphics which bounce off the mirrored feature columns to striking high ceiling coffers.

First Floor The Great Western Bar has had a facelift and features three huge screens for sports fans while the beautiful Art Deco bar remains a highlight of the lounge area.

Flexible Spaces and Functions Packages Three new “operable” walls will enable the once vast space of the upstairs lounge to be sectioned for events and functions. This area has the latest in AV equipment suited to corporate meetings, special events and parties. Great Western Veranda is a fresh, open space with views across Russell and Ruthven Streets. Zest Restaurant is located at the top of the new escalators. New furnishings and a freshen up add fun to this space while young enthusiastic chefs are busting to cook for the crowds again. The Captain’s Table is a dedicated meeting space in an acoustically protected private environment with a beautifully restored 12-seater table and full connectivity capabilities for all devices. HDMI, USB and power are available with an interface to the 2 x 75” TV screens to accommodate virtual meetings or display screens. An operable wall allows expansion of this space for larger formal meetings.


• Brothers All-Whites Rugby League Football Club (BRLFC) • Southern Suburbs Rugby League Football Club (SSRLFC)

Toowoomba Sports Club is an incorporated association which provides a social hub for members and support for sporting associations and community activities. The Club constitution names five affiliated associations that are primary beneficiaries: • Toowoomba Basketball Association (TBA) • Northern suburbs Hockey Club (NSHC) • Valleys Rugby League Football Club (VRLFC)

Since 2009 the Toowoomba Sports Club has given cash donations totalling $1,235,500 to the five affiliated associations alone plus many other donations both cash and in-kind made to sporting and community groups.

St Vincent ’s Hospital

new emergency department What: Emergency Department, Qld X-Ray Radiology Centre Where: Mackenzie and Herries Streets. When: due to open November 2020 Construction: Hutchinson Builders plus 35 sub-contractors Work is ahead of schedule for the construction of St Vincent’s Private Hospital Toowoomba’s new Emergency Department and Radiology service. St Vincent’s Hospital Chief Executive Officer Ms Kathryn

McKeefry said the purposebuilt space would include three resuscitation areas, 15 treatment areas, and a medical assessment and planning unit with the ability to provide allied health and nurse practitioner-led services. “We are very excited the new medical imaging facilities at Queensland X-Ray will include nuclear medicine, ultrasound, X-ray, CT and MRI scanner.

“ ” “We are grateful to local philanthropist Clive Berghofer for his $3.5 million donation which made the project possible.”

St Mary’s College

edmund rice cultural centre toowoomba east creek and west creek

Culvert Upgrade What: upgrades designed to improve community safety, accessibility and flood resilience. Where: James and Kitchener Streets and James and Pechey Streets When: Commenced May 2020 and due for completion August 2020 Construction by: Queensland Government Department of Transport and Main Roads Cost: $21.1M funded 80% by the Australian Government and 20% by the Queensland Government. The existing East Creek and West Creek culverts currently provide

James Street with a 1-in-5-year flood event immunity. To protect against inundation at nearby intersections during high-intensity and high-velocity rainfall, as in the 2011 floods, these culverts require significant upgrades. These works also support the infrastructure upgrades that Toowoomba Regional Council has undertaken in the Gowrie Creek catchment. When further tie-in works are completed upstream and downstream, a 1-in-100year minimum flood immunity standard will be achieved.

What: Auditorium with tiered seating, archives display, lecture rooms, kitchen, gymnasium and change rooms Where: West, Hill and Margaret Streets When: due for completion around September/October. Construction by: FKG Group and design by Aspect Architects both from Toowoomba. Purpose of the building: Construction of the Cultural Centre is an important component of the St Mary’s College Master Plan, enabling the school to meet the student growth needs of the new senior ATAR system, and continue to provide modern and sophisticated facilities for all students. Stage two of the project will see an adjoining arts precinct with facilities for art, drama, and music.

The Ninth

middle ridge retirement village

What: Eighty-five two, three and four-bedroom apartments in three and four-storey buildings with views across the golf course. Maintenancefree, luxury living including community facilities such as gym, billiards area, wine room, library, craft room, lounge, multi-purpose function room, outdoor entertaining and barbecue areas. Where: within the Toowoomba Golf Club at Middle Ridge


Who: Tim Russell and Mark Taylor of Queensland company, Aura Holdings Architect: Cox Architecture Construction: McNab and local trades

Completion: expected end of 2021 For more information: (07) 4602 9099 or email

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Heritage Bank opens new business banking centre in toowoomba

Heritage Bank has unveiled a new Business Banking Centre in a prime Toowoomba CBD location, underpinning an ambitious plan to carve out a national niche in the SME market. The opening coincides with the appointment of experienced banking executive Mr Charlton Nevis to the newly created position of Head of Business Banking. Heritage’s Business Banking Centre is now open in the ground floor tenancy of the Heritage Head Office building on Ruthven Street, the highprofile location that was previously occupied by Mary Ryan’s Bookstore.

Mr Lock said the extra resourcing for the Business Banking division would support growth not only in Toowoomba, but around the country. “There’s an under-served segment of the business banking market that’s crying out for a relationshipbased approach,” he said. “That’s not something the big banks execute well. They take more of a cookie cutter approach.

“At Heritage, we specialise in the needs of the SME sector. We understand how important relationships and personal service are to small businesses. That’s what sets us apart. “Everything we do is based around our people first philosophy, and that is exactly how we look after our Business Banking clients. As a customer-owned bank, our focus is on what’s best for their business, not what’s best for our bottom line.”

Heritage Bank CEO Peter Lock said the significant investment in fitting out the new Business Banking Centre demonstrated the bank’s faith in the region’s business community. “We’re making a statement that we’re extremely serious about grabbing a bigger share of the Business Banking market in the Toowoomba region,” Mr Lock said. “We’ve had a modest Business Banking division for a number of years, but there’s enormous potential to expand its scope and provide businesses with the same outstanding banking experience that our home loan customers have enjoyed for many years.

Heritage Bank’s new Business Banking Centre on the ground floor of its Head Office in Ruthven Street

“Heritage is part of Toowoomba’s DNA. There’s no one better placed to look after the needs of the region’s businesses than a bank that’s been part of this community for 145 years.

“Investing in opening this new Business Banking Centre in prime CBD real estate, despite COVID-19, shows our faith in the region’s business sector.

toowoomba chamber of commerce

Opening the new Business Banking Centre at 400 Ruthven Street are (from left) Heritage CEO Peter Lock, Federal Member for Groom John McVeigh, and Head of Business Banking Charlton Nevis




The Toowoomba Chambers Future Leaders It has been a disrupted year for Future Leaders and it is clear that the way we behave, interact, communicate and do business has changed, and this shift may be permanent. Our young leaders have fantastic business insights due to their adaptability; they are early adopters of technology and online shopping, with keen awareness of buying patterns and consumer interactions. I would encourage you all to study and question this cohort and get their insights to help adapt your businesses into the future. Despite the unpredictability of 2020, we have managed a number of member spotlights through ‘Future Talks’ and Future Leaders’ podcasts highlighting the motivated and energetic talent in our region. We heard from Lauren Hope, whose company Round Square Marketing has been assisting business to remain connected with consumers during the pandemic, as well as our two Business Excellence Award ‘Future Leader of the Year’ winners, Jason Doig and Catherine Ardi.

Central Business District Revitalisation

Food & Agri Network

The CBD RAC has undertaken consultation with a range of industry groups that are engaged with the city. These have included hospitality, professional services, retail, industry and accommodation providers.

This month the Chamber team and one of our Food and Agri Network Advisory Group Members, Jeff Schultheiss, were lucky enough to tour Twin Pines Limes in Merritts Creek. The family farm, run by Mark (aka Tarzan), his wife Nat and son Joel, grow and harvest the most amazing juicy limes which are then sold locally and nationally. Twin Pine Limes is currently working on a new and exciting food project, which will be sustainable and 100% local.

Interesting findings include the ongoing decline in foot traffic in the CBD, the changing nature of shoppers’ choices - particularly around where products are made (the provenance or ‘back-story’ of products vs price) and the way individual businesses have tilted. While the CBD RAC consultation continues with businesses and landlords it is clear we need collaborative business and government strategies that focus on increasing foot traffic in a post COVID-19 environment. We need to de-risk some of the impediments to residential development in the CBD and we need to pursue more public asset enhancement.

Next time you are at the Toowoomba Farmers Market, make sure you say hi to new Chamber member, Twin Pines Limes. Why not pick up some local limes to enjoy in your local G&T – with Pechey Gin of course

Toowoomba Chamber of Commerce provides a platform for young people and gives them opportunities to develop and grow. But, as with all things in life, the more you give the more you get. So, I encourage Future Leaders to get involved in Chamber events including the upcoming Politics at the Pub on 24 September. We always need extra helping hands so please indicate your willingness to assist at events.


Twin Pine Limes - Nat, Deb, Joel, Mark and Jeff

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With more than 80 meeting venues, a choice of 2000 accommodation rooms and lots to do outside the classroom, it’s no wonder companies are looking to hold their next big event in South-East Queensland.


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P: Anna on 0456 967 614



A A k s u d A


Chamber's August Business@Dusk was hosted by Toowoomba Hospital Foundation and held at Baillie Henderson Hospital.

Members and guests were mesmerized by Phil Gregory's presentation on the proposed Toowoomba Base Hospital redevelopment project. Animated drone footage and flythroughs were amazing! With thanks to Well Bean Co for catering in a COVID safe way. Networking COVID style, Christine Clark

Mat O’Shannessy and Rob McNamara

Paul Clayton, Nick Channell and Julian Tommei

Guest speaker Phil Gregory from Darling Downs Hospital and Health Services


Naomi Wilson and Catherine Kirkwood

Gary Love and Geoff McDonald doing the bump

Thanks to the team at Toowoomba Hospital Foundation

Networking while seated

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Stand up for jobs in

QUEENSLAND “The resources sector is one of Queensland’s great strengths.” Premier Annastacia Palaszczuk August 20, 2020 – CEDA State of the State

The Government claims to be all about jobs but they are not delivering. Queensland has the highest unemployment rate in Australia at 8.8% and 15.2% for youth unemployment. New Hope’s New Acland Mine is a shovel ready project that will create 487 new jobs and yet the Government refuses to let us get on with business.

“Regional economies are absolutely crucial.” Premier Annastacia Palaszczuk August 20, 2020 – CEDA State of the State

The New Acland Mine on the Darling Downs is trying hard to keep or maintain 150 existing well paid jobs. Without Government approvals these jobs will be lost along with $110 million in economic activity across the Downs.

“I promise to fight to get people back to work.” Premier Annastacia Palaszczuk August 20, 2020 – CEDA State of the State

Acland has been operating for 18 years and waiting for approval for expansion for 13 years – how long is too long for Government approval? The Queensland State Government approved the mine’s Environmental Authority in 2019 but will NOT grant our Mining Leases. A handful of anti coal industry and anti coal job activists have tied up the project in green lawfare - costing our jobs and our economy billions of dollars.

“If there is anything businesses can do to put on an extra person.” Premier Annastacia Palaszczuk August 20, 2020 – CEDA State of the State

New Hope desperately wants to save current jobs and employ more workers TODAY but the State Government’s approval process is a joke.


For more information go to Authorised by L. Beath, New Hope Group, Brisbane, Queensland


g n i o G Green Ban the plastic bottle I say! Baby steps are often the easiest and this is a great first step.

If you and/or your staff don’t want to drink the (let’s face it) expensive, safe, regulated water out of the tap then provide a water bubbler. Filling refillable containers at the bubbler can sometimes be an opportunity for staff to swap ideas on what they are currently working on. At the moment, perhaps pop a hand cleanser pump on top. Something else you may consider - In April last year, council adopted

How your business can help save the planet.

changes to its procurement policy, implementing a weighted evaluation criteria for tenders which encourage recycled goods or waste implemented in the tender process. One example I gave at the time was recycled paint. Council has an enormous number of buildings and infrastructure which constantly need maintaining so for us it is a big one. If you use it seriously and promote that you do it, your business could attract natural (pardon the pun) attention and opportunity.

Recycling rocks!

Cr Nancy

Share your eco tips for business




5 Women in Business Breakfast 18 Business@Dusk HR Business Excellence 24 Focus Awards finalists announced

Focus HR Business Excellence Awards nominations open

HR Business Excellence 14 Focus Awards – applications open

Leaders – Politics in the Pub 24 Future The Met 5.30pm to 730pm

30 State Election Debates October

8 15

9 12


Focus HR Business Excellence Awards at Empire Theatre

RSM Budget Breakfast Focus HR Business Excellence Awards applications close

21 Business@Dusk 22 Chamber AGM 27 Mayor Paul Antonio - Six Months in Office



Keep an eye on the Chamber website and social media channels for further information about Chamber events closer to the dates.

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The Focus HR team are proud to be the Naming Rights Sponsors for the Toowoomba Business Excellence Awards 2020.

We look forward to seeing lots of our local businesses nominate and enter this year’s awards.

Your people and culture consultants. Focus HR logo variations Red Pantone 1797C CMYK 0, 100, 27, 35 RGB 227, 27, 35

Black CMYK 0, 0, 0, 100 RGB 0, 0, 0

A plan built for small business Business Plus SIM Only


750 mins of international calls to all countries

55 mth



Min cost $1,320 with 24mth contract. We can’t guarantee that carriers in all countries will deliver all messages. Cancellation fees apply.