purchase / receipt 6. defective / give a refund / credit voucher 7. cooling-off period 8. accurate description / delivery arrangements 9. credit card fraud / opt out of / unsolicited mail / unsolicited telemarketing / written confirmation 10. specified period 11. claim for compensation 12. reasonable care and skill / poor workmanship / reasonable charge
Signs and notices (pages 47 – 48) 1. On a bus or at a bus stop. 2. In a bank. 3. In a supermarket (at the checkout. Or there might be a sign that says '6 / 8 / 10 (etc) items or less / fewer'. 4. Outside a hotel (usually a smaller, private hotel) or guest house. 5. By the side of the road (usually on a busy road, where your stopped vehicle might cause a delay). 6. On or outside a commercial or residential building: the building is vacant, and you can rent it. 7. In a car park: you must buy a ticket from a machine and put it inside your car windscreen). 8. On the packet or bottle of a pharmaceutical product: you should not eat or drink this product. 9. By the side of the road (usually on a gate or garage door: the owner does not want you to park there). 10. At a bus stop. 11. Outside a piece of private land: if you go onto this land, the owner might take legal action against you. 12. In a library or hospital (or any other place where you should not make a noise). 13. On a machine or toilet door: you cannot use it because it is broken. 14. In a shop (cards = credit cards). 15. On a shop window (it might also say Final sale or Clearance sale). 16. On an envelope or a parcel (which contains something that might break easily). 17. In a supermarket (at the fresh food counter, where they might be a large group of people waiting to be served. You might also see this sign in other situations where a large group of people are waiting for service). 18. and 19. At the entrance to a toilet (Gents = gentlemen). 20. On the packet or bottle of a pharmaceutical product: you are being warned not to take too much of it. 21. On a fire alarm. 22. In a public area such as a shopping centre or park. 23. On your car windscreen: you have just received a parking ticket). 24. On a wall or other flat surface: you must not put advertising posters and signs on this wall. 25. Outside a hotel or guest house. A B&B is a bed and breakfast, a type of small, privately-owned hotel / guest house which is very common all over the UK. 26. On the emergency alarm on a train (for example, on the underground. You will be fined if you pull the alarm without a good reason). 27. On a wall or other empty surface (that has just been painted: you are being warned not to touch it). 28. In a public area such as a shopping centre or park. 29. On an envelope or parcel (that contains something that might break easily). 30. By the side of the road: you are being told to drive more slowly. 31. On the London Underground (specifically on the escalator, so that people can walk on the left side). 32. By the side of the road: other traffic has priority over you. 33. At a bus stop (or other places where you are expected to queue and it is not obvious where you should do this). 34. In a hotel. 35. In a pub. 36. At the zoo. 37. In the entrance to a museum, theatre or cinema: concessions are reduced prices. 38. In a shop: you are being warned not to steal
anything. 39. Outside a hotel or guest house (which has a bar that you can use even if you are not staying in the hotel). 40. Outside a pub (which has 'entertainment' for its customers). 41. By the side of the road: you cannot drive your car here. 42. Outside a pub. 43. At a bus stop / on a bus. 44. In a car park / by the side of the road (where parking is limited to a fixed period of time: when you leave, you cannot return there for the time specified). 45. In a pub (or anywhere else where you need to be a particular age to do something, in this case drink alcohol). 46. Outside a pub: they can refuse to let you in. 47. In a café. 48. On the back of a lorry or commercial vehicle. This is usually followed by a telephone number you can call if you want to complain about the driver.
Answer key
Answer key
Spoken responses (pages 49 – 50) 1. well (we can say I'm fine, but not I'm very fine) 2. weather (the speaker is not feeling very well) 3. truth 4. looking 5. sorry 6. Bless (the usual response when somebody sneezes) 7. see 8. worry 9. leg (= you're joking) 10. to (we can also say you too) 11. home 12. lips 13. congratulations 14. chin 15. sleep 16. rather (= a polite way of saying no) 17. chance (= a very informal / impolite way of saying no) 18. love 19. eyeballs 20. luck / fingers 21. returns (we can also say Happy birthday) 22. wood (= an expression we use when we hope that something will or won't happen) 23. tongue 24. cheese (we say say cheese when we are taking a photograph and we want someone to smile) 25. port 26. guest 27. help 28. bad or tough (we can also say tough luck) 29. bird 30. dreams 31. on 32. message 33. fun 34. beggars 35. hair 36. life (sometimes used as an imperative when we think that someone is very boring: "Get a life!") 37. Dutch 38. care (we can also say look after yourself. If we want someone to write / phone / text / email us, we might also say keep in touch) 39. hands 40. ears
The UK A – Z (pages 51 – 53) Exercise 1: 1. b 2. a 3. a 4. b 5. a 6. b 7. a 10. a 11. a 12. b 13. b 14. b 15. a
8. a
9. a
Exercise 2: 1. a 2. b 3. b 4. a 5. b 6. b 7. a 10. b 11. b 12. b 13. a 14. a 15. b
8. b
9. b
Exercise 3: 1. b 2. b 3. a 4. a 5. a 6. a 7. b 10. a 11. b 12. a 13. b 14. b 15. a
8. b
9. a
Utilities and services (page 54) 1. According to the water companies, it is perfectly safe to drink. However, because it can be quite heavily chlorinated, many people prefer to drink bottled or filtered water. 2. All of these. The water companies usually send you one bill, and you can either pay it all at
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