Issuu on Google+

Tuscarora Blended Learning Charter School

Webmail Application Training

Client Contact: Dawn Shields Technology Specialist 101 South Fifth Street Huntingdon, PA 16652 888-541-5830

BU Students: Anthony Blusius Ashley Robb Kimberly Shaw Andrea Zimmerman

Advanced Instructional Design, Fall 2007


Table of Contents Table of Contents ..................................................................................................2 Project Timeline ....................................................................................................3 Needs Assessment ................................................................................................4 Organizational Setting.........................................................................................4 Who They Serve .................................................................................................4 Introduction to the Problem .................................................................................5 Data Collection/Analysis ......................................................................................7 Defining the Problem ........................................................................................ 11 Intervention/Solution ........................................................................................ 11 Use of New Skill ............................................................................................... 12 Interest in Mastery ........................................................................................... 12 Instructional Goal Statement ................................................................................ 63 Content Outline................................................................................................... 64 Introductory Modules ........................................................................................ 64 Basic Modules .................................................................................................. 64 Advanced Modules ............................................................................................ 65 Task Analysis Diagrams ....................................................................................... 68 Introductory Modules ........................................................................................ 68 Basic Features Modules ..................................................................................... 71 Advanced Modules ............................................................................................ 76 Assessment Item Specifications ............................................................................ 85 Assessment Instrument Blueprint ........................................................................ 102 Instructional Strategies Rationale ........................................................................ 105 Media Selection Rationale................................................................................... 107 IRB Approval .................................................................................................... 108 Storyboards...................................................................................................... 109 Flowchart ......................................................................................................... 235 Formative Evaluations........................................................................................ 236 One to One Procedures ................................................................................... 236 One to One Documents ................................................................................... 237 One to One Results......................................................................................... 241 One to One Revisions...................................................................................... 242 Small Group Procedures .................................................................................. 244 Small Group Documents .................................................................................. 245 Small Group Results ....................................................................................... 248 Small Group Revisions .................................................................................... 250 Field Trial Plans................................................................................................. 253 Field Trial Questionnaire .................................................................................. 255 Summative Evaluation Plan ................................................................................ 256 Timeframe of the Summative Evaluation ........................................................... 256 Collection of Data ........................................................................................... 256 Conducting the Summative Evaluation .............................................................. 257 Analyzing Data ............................................................................................... 257 Reporting Results ........................................................................................... 258 Indicators of Success ...................................................................................... 258 Client Sign-Off .................................................................................................. 259 Instructional Materials ....................................................................................... 260

TBLCS Webmail Application Training

Page 2


Project Timeline Task

Start Date 9/6/07

Target End Date 10/3/07

Actual Completion Date 10/23/07

Needs Analysis

9/6/07 9/6/07 9/6/07 9/6/07

10/3/07 10/3/07 10/3/07 9/25/07

10/23/07 10/23/07 10/23/07 9/25/07

9/6/07

10/15/07

11/15/07

9/6/07

10/17/07

12/9/07

9/6/07

11/2/07

12/9/07

9/6/07

11/19/07

12/9/07

9/6/07

11/9/07

12/5/07

9/6/07

11/6/07

12/9/07

9/6/07

11/17/07

11/26/07

9/6/07

10/17/07

12/9/07

9/6/07

10/31/07

12/9/07

9/6/07

11/19/07

12/9/07

9/6/07

11/19/07

12/5/07

9/6/07

11/21/07

12/14/07

9/6/07 9/6/07 9/6/07

11/21/07 11/21/07 11/21/07

12/13/07 12/13/07 12/9/07

9/6/07

11/21/07

12/9/07

9/6/07

12/7/07

Responsible Parties: Andrea Zimmerman, Kim Shaw, Ashley Robb

Task Analysis Context Analysis Learning Analysis Needs Statement Responsible Parties: Ashley Robb and Tony Blusius

Content Outline Responsible Parties: Kim Shaw and Tony Blusius

Task Analysis Diagrams Responsible Parties: Kim Shaw, Ashley Robb, Andrea Zimmerman, Tony Blusius

Assessment Item Specifications (4 Column Chart) Responsible Parties: Ashley Robb and Kim Shaw

Assessment Instrument Blueprints Responsible Parties: Ashley Robb

Completed IRB (Human Subject Form) Responsible Parties: Ashley Robb

Instructional Strategies Rationale Responsible Parties: Ashley Robb

Media Rationale Responsible Parties: Tony Blusius and Andrea Zimmerman

Flowcharts Responsible Parties: Andrea Zimmerman, Ashley Robb

Storyboards Responsible Parties: Andrea Zimmerman

Instructional Materials for Learners Responsible Parties: Tony Blusius

Instructor’s Guide (Skill Check Directions for Teachers) Responsible Parties: Ashley Robb and Tony Blusius

Formative Evaluation Materials Responsible Parties: Ashley Robb

One to One Small Group Plan for Field Trials Responsible Parties: Kim Shaw

Plan for Summative Evaluation Responsible Parties: Andrea Zimmerman

Client Final Sign-Off Responsible Parties: Ashley Robb

TBLCS Webmail Application Training

Page 3


Needs Assessment Organizational Setting The Tuscarora Blended Learning Charter School (TBLCS) is a K-12 environment located in south central Pennsylvania. The TBLCS education building is located in Huntingdon, a small rural town considered to be the Huntingdon County seat. Its location is approximately one hour from State College, two hours from Pennsylvania’s state capital of Harrisburg, and three hours from Pittsburgh.

Who They Serve As of the 2000 census, Huntingdon’s population was 6,918 with 2,652 households. 25.1% of the households had children under the age of 18. The median household income was $31,261 and the median family income was $42,684. Approximately 14% of the population lives below the poverty line. The racial make-up was 96.4% White, 1.4% African American, 0.17% Native American, 0.61% Asian, 0.30% Other, and 1.11% from two or more races.

TBLCS Webmail Application Training

Page 4


The mission of the Tuscarora Blended Learning Charter School is to provide a positive academic experience and develop lifelong learning skills for all K-12 students. We accomplish these goals through use of student specific learning plans which blend every available learning tool from traditional classrooms and existing community resources to cutting edge virtual courses incorporating all possible advances in the information technology arena. ~From www.tblcs.org

The Tuscarora Blended Learning Charter School (TBLCS) serves K – 12 students throughout the commonwealth of Pennsylvania at no tuition cost to the parents. TBLCS’ Curriculum and Assessment Practices are based on the Pennsylvania Standards for all subject areas, yet they have expanded the scope of these standards and have translated them into measures which reflect the real world needs of all students.

In other words, TBLCS designs

and creates curricula that meet both the Pennsylvania education standards and the unique, individual needs of every student they serve.

Most students and teachers attend school via the Internet from their homes, although a portion of the population physically attends TBLCS on scheduled days. Approximately a third of the TBLCS’ student population is part of the TBLCS Special Education Program.

Introduction to the Problem Although many teachers and students attend school from their home via the internet, approximately 35% of the student population visit and attend TBLCS on regularly scheduled days. TBLCS utilizes online curriculum, however students cannot receive their curriculum exclusively via the Internet. Training staff members and students on the various systems TBLCS applications is challenging because approximately 65% of the staff and student

TBLCS Webmail Application Training

Page 5


population do not physically visit the TBLCS building on a regular basis and therefore, cannot participate in on-site training programs. In addition, TBLCS has limited training resources (i.e. self-paced tutorials, job aids, etc.), limited TBLCS system documentation available for their staff and students to reference, and only one staff member who serves as the Technology Specialist/Trainer. Much of her focus is dedicated to daily “run-the-engine� type activities, leaving little time to devote to the creation of training materials and resources for the TBLCS staff and students.

Many of the applications used by TBLCS staff are considered optional applications that may prove useful to staff, depending on their individual needs and responsibilities. Because staff members are not required to use the applications and little if any formal documentation exists, their motivation to use the applications may be lacking and/or making self-education cumbersome and frustrating.

TBLCS would like to establish a training library of self-paced, web-based tutorials for their staff and students to utilize to familiarize themselves with the basic functionality of the various TBLCS applications. Because few TBLCS staff members and students use the TBLCS Webmail application on a regular basis, the TBLCS support staff feels internal and external communications could be enhanced by the regular use of the application, and the entire webmail application will upgraded to a new version in early 2008, the Client has prioritized the webmail application training need above all other training needs. The Client would like the webmail training to be the first addition to the their training library, which will eventually be leveraged to train new hire staff and new students on the TBLCS applications and serve as a recurrent training library for existing staff and students.

TBLCS Webmail Application Training

Page 6


Data Collection/Analysis

Needs Analysis Instruments

The two methods of data collection used to identify existing knowledge and current use of the TBLCS Webmail system were surveys created with Zoomerang. First, a staff survey was constructed and the URL emailed to the all of the staff members, approximately thirty individuals. Next, a student/parent survey was constructed and an announcement introducing the survey to the 189 students and their parents was posted on the TBLCS home page. Students and parents were directed to the survey via a URL included in the announcement. Staff Survey (See page 13 for copy of survey)

Prospective Learners/Audience The URL to the anonymous survey was emailed to the staff members on October 1, 2007. The survey was open throughout the week and closed on October 6, 2007. Because every staff member has a TBLCS Webmail account, distributing the survey via email and allowing time for completion was one method used to notify staff that the survey was available. However, knowing that not all staff members check their email regularly and/or are not comfortable using email, the Technology Specialist also provided information regarding the survey in their weekly staff meeting. Staff was not required to identify themselves on the survey to ensure honesty in responses.

Instructional Context The survey consisted of sixteen questions and was self-administered. The first five questions on the survey were short, clear items concerning the demographics of the respondent. The following questions asked staff to identify technology used on a daily basis, their comfort level using different aspects of the Webmail system, and their preferred

TBLCS Webmail Application Training

Page 7


method of delivery for instruction. Teachers read each of the items concerning their comfort level of Webmail aspects and responded by using a Likert rating scale where they chose a closed response ranging from very low to very high. Open-ended responses were available to survey respondents wishing to comment on their perceived importance of Webmail training versus other training they might wish to receive in the future. At the conclusion of the week, eleven surveys were completed by the TBLCS staff members.

Learning Task The purpose of the survey was to gather data on user demographics, technology use, and current knowledge and use of the TBLCS Webmail system.

Student/Parent Survey (See page 15 for copy of survey)

Prospective Learners/Audience The URL to the anonymous survey was posted on the TBLCS home page on October 1, 2007. The survey was open throughout the week and closed on October 6, 2007. Because students access the TBLCS website to log on to email and other programs used within the school, posting the URL on the home page and allowing time for completion was the easiest way to ensure participation by the maximum amount of students. Since the population of students ranges from kindergarten through twelfth grade, parents were given the option of responding for their child. Respondents were not required to identify themselves on the survey to ensure honesty in responses.

Instructional Context The survey consisted of fourteen questions and was self-administered. The first three questions on the survey were short, clear items concerning the demographics of the respondent. The following questions asked students and parents to identify technology

TBLCS Webmail Application Training

Page 8


used on a daily basis, their comfort level using different aspects of the Webmail system, and their preferred method of delivery for instruction. Respondents read each of the items concerning their comfort level of webmail aspects and, as with the staff survey, the Likert rating scale was used. Open-ended responses were available to survey respondents wishing to comment on their perceived importance of webmail training versus other training they might wish to receive in the future. At the conclusion of the week, 56 surveys were completed by TLBCS students and parents.

Learning Task The purpose of the survey was to gather data on user demographics, technology use, and current knowledge and use of the TBLCS Webmail system.

Data Summary/Analysis

Staff Survey Results (See page 16 for full submitted responses) Survey results indicated that most staff members use the TBLCS Webmail system several times a day. Most feel very comfortable accessing the Webmail (73%), composing and sending a message (82%), and logging out of the system (82%). Yet, upon answering the open-ended question concerning their likelihood for devoting time to learning more advanced features such as accessing distribution lists, several respondents indicated that training would be helpful. While three of the staff members indicated that they would not want to devote time to training, eight indicated that they would spend fifteen minutes to an hour or more learning to navigate the Webmail system. Overall, 73% of the staff members completing the survey indicated that they could benefit from webmail training and 82% would like to see it offered through a combination of audio, text, and images. Additionally, the staff is aware that the overall look and feel of the TBLCS Webmail system will be changing in early 2008 and they realize that competence in using the system is important.

TBLCS Webmail Application Training

Page 9


Given that no training has ever been offered on the current webmail system and it will now be changing, developing web-based training materials is a valid proposal and will help to ensure that all users have a base knowledge of the webmail application basics. Since results indicate that the vast majority of staff is open to training on the webmail system although many do not feel it is necessary, it will benefit more users to develop training materials that are accessible to any user, be that staff or student.

Student/Parent Survey Results (See page 56 for full submitted responses) Survey results indicated that many students and parents use the TBLCS Webmail system several times a day (68%). Most feel very comfortable accessing the Webmail (63%), composing and sending a message (59%), and logging out of the system (68%). Yet, upon viewing survey results about more advanced features, students and parents were not as comfortable. Results indicated that they felt average to very low comfort saving a draft of an email (37%), attaching a file to an email (33%), organizing email into stored folders (43%), changing their password (39%), accessing distribution lists (53%), and permanently erasing deleted messages (19%).

Of the 55 respondents who answered this question, ten indicated that they would not want to devote time to training, but 45 indicated that they would spend fifteen minutes to an hour or more learning to navigate the Webmail system. Overall, 82% of the students and parents completing the survey indicated that they would benefit from Webmail training and 89% would like to see it offered through a combination of audio, text, and images. Therefore, it seems that the vast majority of students and parents are open to training on the webmail system and would apply that training to its use. Furthermore, since no training has ever been offered on the current webmail system and it will now be changing, developing web-based training materials for student and parent access is a valid proposal

TBLCS Webmail Application Training

Page 10


and will help to ensure that all students and parents have a base knowledge of the webmail application basics.

Defining the Problem

Current Situation

The TBLCS Webmail application will be upgraded to a new version in early 2008.

Desired Situation

TBLCS would like to build a training library of self-paced, web-based tutorials for their staff and students to utilize to familiarize themselves with the basic functionality of the various TBLCS applications. The client would like the webmail training to be the first addition to their training library, which will be leveraged to train students on the TBLCS applications and serve as a recurrent training library for all students and staff.

Gap

There is currently no training available on the TBLCS Webmail application.

Intervention/Solution Proposed Solution

Begin building a training library of self-paced, web-based tutorials for TBLCS staff and students. Because there is currently no training available on the new TBLCS Webmail application, training will be developed for this area.

Rationale

TBLCS Webmail Application Training

Page 11


Through the Web-based surveys and TBLCS interviews, the data collected proved that instructional materials for the TBLCS Webmail application will be beneficial.

Justification

The data from the needs analysis demonstrates that many staff members do not feel webmail training is absolutely necessary but many students/parents want to see webmail materials developed for their use. Therefore, materials will be developed on a level that is accessible to the student population. All directions, materials, and assessment items will be geared toward the student population but will be made accessible to those staff members who also wish to utilize them.

Use of New Skill The webmail training will become the first of the instructional materials in the formal training repository/library for staff, students, and parents.

Interest in Mastery Staff, students, and parents should be interested in mastering use of the TBLCS Webmail application because it will reduce the time the spent orienting to its various capabilities and will enhance the skills of both staff and students. Staff, students, and parents will have the ability to confidently utilize TBLCS Webmail in their classes. Specialized training will also allow staff to devote more time to research and perfecting the curriculum for students, therefore improving student performance.

TBLCS Webmail Application Training

Page 12


Staff Survey

TBLCS Webmail Application Training

Page 13


TBLCS Webmail Application Training

Page 14


Student/Parent Survey

TBLCS Webmail Application Training

Page 15


TBLCS Webmail Application Training

Page 16


Staff Survey Results

TBLCS Webmail Application Training

Page 17


TBLCS Webmail Application Training

Page 18


#

Response

1

I would be very likely to devote time to learn these things

2

n/a

3

I would like to have training.

TBLCS Webmail Application Training

Page 19


4

I can always pick up tips that would help me be more efficient.

5

n/a

#

Response

1

very comfortable

2

I am very comfortable learning independently using instructional materials as well as web-based instruction.

3

Very comfortable

4

I like programmed learning

5

It depends upon the material. If it is something I'm encountering for the first time and it's complicated, I would prefer direct help. Otherwise, I'm comfortable learning independently.

6

ok

7

Quite comfortable but I do like to have a person to call if I am stuck

8

Very comfortable.

9

it is easier, you can go back over the materials and review

10

Fairly high

11

I learn well independently

TBLCS Webmail Application Training

Page 20


#

Response

1

Networking :-)

2

I have been working with this email browser for years, and have no topics of interest when it comes to using it.

3

My responses were based on the current webmail system however we will be getting a new system this weekend which I know nothing about.

4

Blackboard Backpack Webcast primer and RSS Blogging Advanced Search engine applications

5

I still struggle with Blackboard.

6

rti

7

Webquests

8

Mail merge, creating data bases

9

Captivate

TBLCS Webmail Application Training

Page 21


#

Response

1

None

2

Search engines Webcast and RSS

3

I don't consider webmail training to be very important. I think it's important for our students and I realize I should have a level of competence that will allow me to assist students with webmail.

4

rti

5

both

6

Captivate

TBLCS Webmail Application Training

Page 22


TBLCS Staff Webmail Survey - Individual Responses (11)

Completion Time: Oct 3, 2007 7:51AM 1. What is your gender? Female 2. What is your age range? 30-39 3. How many years have you worked at TBLCS? 4 or more years 4. What is your specific job role (concentration, grade level, subject area)? Technology, Middle school 5. What is your current level of education? Bachelors 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Scanner Mozilla Firefox Microsoft Word Microsoft Excel Microsoft PowerPoint itunes Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging Blackboard, SIS, Joomla 7. How frequently do you use the TBLCS webmail application?

TBLCS Webmail Application Training

Page 23


Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Web-based training 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. very comfortable

TBLCS Webmail Application Training

Page 24


13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 45 minutes 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. Networking :-) 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? None

TBLCS Webmail Application Training

Page 25


Completion Time: Oct 3, 2007 9:13AM 1. What is your gender? Female 2. What is your age range? 30-39 3. How many years have you worked at TBLCS? 4 or more years 4. What is your specific job role (concentration, grade level, subject area)? Special Education, K - 7, all subjects 5. What is your current level of education? Bachelors 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Microsoft Word Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) classroom materials and websites 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High

TBLCS Webmail Application Training

Page 26


Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Web-based training 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. I am very comfortable learning independently using instructional materials as well as web-based instruction. 13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? None 15. Please list any training topics that you feel you would like to learn about to better

TBLCS Webmail Application Training

Page 27


perform your day to day job responsibilities. I have been working with this email browser for years, and have no topics of interest when it comes to using it. 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training?

TBLCS Webmail Application Training

Page 28


Completion Time: Oct 3, 2007 9:47AM 1. What is your gender? Female 2. What is your age range? 30-39 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? secondary (7-12) 5. What is your current level of education? Bachelors 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Scanner Internet Explorer Mozilla Firefox Microsoft Word Microsoft Excel Microsoft PowerPoint Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you

TBLCS Webmail Application Training

Page 29


first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Web-based training 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. Very comfortable 13. When using instructional materials, which of the following do you prefer?

TBLCS Webmail Application Training

Page 30


a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 45 minutes 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. My responses were based on the current webmail system however we will be getting a new system this weekend which I know nothing about. 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training?

TBLCS Webmail Application Training

Page 31


Completion Time: Oct 3, 2007 9:53AM 1. What is your gender? Male 2. What is your age range? 50-59 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? Secondary advisor 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Mozilla Firefox Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Publisher itunes Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging educational applications Compass, Study Island 7. How frequently do you use the TBLCS webmail application?

TBLCS Webmail Application Training

Page 32


Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 3 Average Accessing distribution lists? 2 Low Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? I would be very likely to devote time to learn these things 11. If you were to participate in training, what is your preferred method of delivery? Face to face instruction 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials.

TBLCS Webmail Application Training

Page 33


I like programmed learning 13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 1 hour or more 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. Blackboard Backpack Webcast primer and RSS Blogging Advanced Search engine applications 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? Search engines Webcast and RSS

TBLCS Webmail Application Training

Page 34


Completion Time: Oct 3, 2007 3:07PM 1. What is your gender? Female 2. What is your age range? 60-69 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? secondary advisor, English 5. What is your current level of education? Bachelors 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Microsoft Word Instant Messaging 7. How frequently do you use the TBLCS webmail application? Rarely 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? No 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 4 High Navigating through email from the main page?

TBLCS Webmail Application Training

Page 35


4 High Composing and sending an email using TBLCS Webmail? 4 High Saving a draft of an email? 4 High Attaching a file to an email? 4 High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Face to face instruction 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. It depends upon the material. If it is something I'm encountering for the first time and it's complicated, I would prefer direct help. Otherwise, I'm comfortable learning independently. 13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 15 minutes 15. Please list any training topics that you feel you would like to learn about to better

TBLCS Webmail Application Training

Page 36


perform your day to day job responsibilities. I still struggle with Blackboard. 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? I don't consider webmail training to be very important. I think it's important for our students and I realize I should have a level of competence that will allow me to assist students with webmail. 5 / 11

5

TBLCS Webmail Application Training

Page 37


Completion Time: Oct 3, 2007 6:04PM 1. What is your gender? Female 2. What is your age range? 50-59 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? elementary advisor 5. What is your current level of education? Doctorate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Mozilla Firefox Microsoft Word Microsoft Excel Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging Palm calendar w/treo 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system?

TBLCS Webmail Application Training

Page 38


Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 4 High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 3 Average Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? n/a 11. If you were to participate in training, what is your preferred method of delivery? Face to face instruction 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. ok 13. When using instructional materials, which of the following do you prefer?

TBLCS Webmail Application Training

Page 39


a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? None 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. rti 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? rti

TBLCS Webmail Application Training

Page 40


Completion Time: Oct 4, 2007 2:39AM 1. What is your gender? Female 2. What is your age range? 50-59 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? Guidance Counseling and Special Education 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Microsoft Word Microsoft Excel Microsoft PowerPoint Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes

TBLCS Webmail Application Training

Page 41


9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Organizing stored email into folders? 3 Average Changing your password? 3 Average Accessing distribution lists? 3 Average Emptying trash and/or permanently deleting emails? 3 Average Logging out of TBLCS Webmail? 3 Average 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? I would like to have training. 11. If you were to participate in training, what is your preferred method of delivery? Print-based materials 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. Quite comfortable but I do like to have a person to call if I am stuck 13. When using instructional materials, which of the following do you prefer? text 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 30 minutes 15. Please list any training topics that you feel you would like to learn about to better

TBLCS Webmail Application Training

Page 42


perform your day to day job responsibilities. Webquests 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training?

TBLCS Webmail Application Training

Page 43


Completion Time: Oct 4, 2007 7:30AM 1. What is your gender? Female 2. What is your age range? 20-29 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? Speech Therapist 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Microsoft Word Microsoft Excel Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? No 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High

TBLCS Webmail Application Training

Page 44


Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? N/A Changing your password? N/A Accessing distribution lists? N/A Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Web-based training 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. Very comfortable. 13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 15 minutes 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities.

TBLCS Webmail Application Training

Page 45


16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training?

TBLCS Webmail Application Training

Page 46


Completion Time: Oct 5, 2007 5:15AM 1. What is your gender? Female 2. What is your age range? 60-69 3. How many years have you worked at TBLCS? 4 or more years 4. What is your specific job role (concentration, grade level, subject area)? secretary 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Netscape Navigator Mozilla Firefox Microsoft Word Microsoft Excel Microsoft Works Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging fax, copier 7. How frequently do you use the TBLCS webmail application? Several times a day

TBLCS Webmail Application Training

Page 47


8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 4 High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 4 High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? 11. If you were to participate in training, what is your preferred method of delivery? Face to face instruction 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. it is easier, you can go back over the materials and review 13. When using instructional materials, which of the following do you prefer?

TBLCS Webmail Application Training

Page 48


images 14. How much time would you devote to learning how to navigate the TLBCS Webmail system? 30 minutes 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training?

TBLCS Webmail Application Training

Page 49


Completion Time: Oct 5, 2007 5:22AM 1. What is your gender? Female 2. What is your age range? 40-49 3. How many years have you worked at TBLCS? Less than one year 4. What is your specific job role (concentration, grade level, subject area)? school nurse, attendance officer, records secretary 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Desktop Personal Computer Printer Mozilla Firefox Microsoft Word Microsoft Excel Web-based Email (TBLCS Email, Yahoo, Gmail, etc.) Instant Messaging 7. How frequently do you use the TBLCS webmail application? Several times a day 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? Yes 9. Please rate your comfort level on the following items:

TBLCS Webmail Application Training

Page 50


Logging into TBLCS Webmail? 3 Average Navigating through email from the main page? 3 Average Composing and sending an email using TBLCS Webmail? 3 Average Saving a draft of an email? 3 Average Attaching a file to an email? 3 Average Organizing stored email into folders? 3 Average Changing your password? 3 Average Accessing distribution lists? 2 Low Emptying trash and/or permanently deleting emails? 3 Average Logging out of TBLCS Webmail? 3 Average 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? I can always pick up tips that would help me be more efficient. 11. If you were to participate in training, what is your preferred method of delivery? Face to face instruction 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. Fairly high 13. When using instructional materials, which of the following do you prefer? a combination of all three 14. How much time would you devote to learning how to navigate the TLBCS Webmail system?

TBLCS Webmail Application Training

Page 51


1 hour or more 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. Mail merge, creating data bases 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? both

TBLCS Webmail Application Training

Page 52


Completion Time: Oct 5, 2007 7:56AM 1. What is your gender? Female 2. What is your age range? 30-39 3. How many years have you worked at TBLCS? 1 to 3 years 4. What is your specific job role (concentration, grade level, subject area)? Secondary Advisory 9-12 5. What is your current level of education? Graduate 6. What equipment/software do you use at TBLCS on a daily basis? Laptop Computer Printer Internet Explorer Mozilla Firefox Microsoft Outlook Microsoft Word Microsoft Excel Instant Messaging 7. How frequently do you use the TBLCS webmail application? Once a week 8. Do you feel that if would have been helpful to have a tutorial to reference when you first started using the TBLCS Webmail system? No

TBLCS Webmail Application Training

Page 53


9. Please rate your comfort level on the following items: Logging into TBLCS Webmail? 5 Very High Navigating through email from the main page? 5 Very High Composing and sending an email using TBLCS Webmail? 5 Very High Saving a draft of an email? 5 Very High Attaching a file to an email? 5 Very High Organizing stored email into folders? 5 Very High Changing your password? 5 Very High Accessing distribution lists? 5 Very High Emptying trash and/or permanently deleting emails? 5 Very High Logging out of TBLCS Webmail? 5 Very High 10. For those with 1 (very low), 2 (low), or 3 (average) response, how likely would you be to devote time to learning these things? n/a 11. If you were to participate in training, what is your preferred method of delivery? Print-based materials 12. When learning a new concept, describe your comfortably level with learning independently through the use of instructional materials. I learn well independently 13. When using instructional materials, which of the following do you prefer? a combination of all three

TBLCS Webmail Application Training

Page 54


14. How much time would you devote to learning how to navigate the TLBCS Webmail system? None 15. Please list any training topics that you feel you would like to learn about to better perform your day to day job responsibilities. Captivate 16. Of the topics you listed in the previous question, which do you feel are MORE important than webmail training? Captivate

TBLCS Webmail Application Training

Page 55


Student/Parent Survey Results

TBLCS Webmail Application Training

Page 56


TBLCS Webmail Application Training

Page 57


#

Response

1

I don't know, would depend on instruction.

2

I probably wouldn't because there of no importance to me.

3

not alot of time

4

Likely

5

very likely

6

Some of them I wasn't sure what it even meant, so learning it would be nice definitely

7

not likely. don't have time.

8

none

9

yes i will take the time to learn them

TBLCS Webmail Application Training

Page 58


10

i would devote time

11

i can experiment and expoler tblcs more

12

not really any.i can do it but i dont really theres nothing to learn

13

1

14

maybe with some help

15

I don't have any of that level.

16

I would like to learn these things if it was an online tutorial.

17

I'm not sure. Maybe if it we simplified and not to time consuming

18

Not sure what it is i would probably spend no more than 10 minutes to figure it out

19

Probobly very little because i dont see why i need to know those 2 things....

20

I have no problem with email except when I hit back space and it logs me out.

21

it will just take a little time getting used to this system. practice makes perfect!

22

i would like to learn

23

I dont know. If anything was too too complicated i guess id like some help.

24

i would due my best to learn all about this

25

i kno them pretty well.I think they shoudl be able to use there own made up e-maila nd password though.I also dont think you should block anything on there computers cause at least there doing there work then playing or whatever they want..Thats all i have to say about it though..Thank-You very much have a great day..Bye!

TBLCS Webmail Application Training

Page 59


#

Response

1

nothing

2

I think the e-mail is set up fine. The only problem I have is, when I back space it logs out. Other than that I have no problem at all.

3

n/a

4

scanning documents and saving them

5

Not just for me personally, but the student body as a whole, I think we should get a basic overview of powerpoint since it is used rather often, as well as how to use an internet search

TBLCS Webmail Application Training

Page 60


engine. 6

NA

7

unkown

8

how to use more things on power point, not just the basics

9

never thought about it

10

email

11

Power Point

12

n/a

13

all the students + me would garenteed do better work if we were aloud on myspace

14

i don't know

15

someone to help me get to understand things bettter

16

Iam very comfortable with what I learn at TBLCS

17

How to speak in front of people I don't know.

18

Help desk and blackboard usage

19

The blackboard needs to be navigated better. I need someone to help me navigate through it.

20

signing into the different things on the site

21

reading

#

Response

1

nothing

2

n/a

3

learning

4

scanning

TBLCS Webmail Application Training

Page 61


5

powerpoint

6

NA

7

none

8

power point

9

never thought about it

10

email

11

The Power Point program is important because it can be used for projects and reports for class.

12

n/a

13

myspace so we can talk to ower friends.and make new friends

14

all

15

don't know

16

just learning the computer better overall

17

Learning how to speak in front of people i don't know.

18

both

19

Blackboard

20

nothing really the web mail is important in this school.

TBLCS Webmail Application Training

Page 62


Instructional Goal Statement After completing the Tuscarora Webmail Orientation, staff members, parents, and students will be able to use the TBLCS Webmail application to correctly log in, send and receive email, send email attachments, create, manage and use personal distribution lists and folders, and create custom mailing lists.

TBLCS Webmail Application Training

Page 63


Content Outline Introductory Modules

1. Access TBLCS Webmail a. Launch browser b. Access TBLCS.org c. Access webmail application from TBLCS homepage 2. Log in / Log out of your account a. Enter username and password b. Click Log In c. Click Log Out 3. Use the Help Menu a. Click Help b. N- Click main topic c. Y- Click subtopic Basic Modules

1. Reply to Emails a. Click email Subject in inbox b. Reply only to sender? i. Click Reply c.

Click Reply to All

d. Enter email text e. Click Send 2. Forward emails a. Click email Subject in inbox b. Click Forward button c. Enter Recipient(s) addresses d. Enter email text e. Click Send 3. Compose new emails a. Click Compose b. Add recipients addresses in “To, “Cc” and/or “Bcc” c. Enter recipients email address in the “To” Field d. Enter subject e. Enter email text f. Choose format options g. Click Send 4. Attach a file a. Compose new email b. Insert attachment c. Click Attachment d. Click Browse TBLCS Webmail Application Training

Page 64


e. Locate a file to attach f. Click Attach g. Click Send 5. Delete emails a. Click the check box in front of message to delete b. Click Delete c. Click the Trash icon d. Select emails to be permanently deleted by checking their boxes e. Click Delete f. Click OK

Advanced Modules

1. Add Contacts to Personal Address Book a. Click Address Book b. Select Personal Address Book from Current Address Book dropdown menu c. Add only a contact’s Name and Email or Name and Primary Phone Number? i. Enter Name and Email or Name and Primary Phone Number ii. Click Add Contact d. Click New Contact e. Add desired Contact info f. Add another contact? i. Click Save and Add Another g. Click Save 2. Create a Group in Personal Address Book a. Click Address Book b. Select Personal Address Book from Current Address Book dropdown menu c. Click New Group d. Type Group Name e. Group member in Personal Address book? i. Click Add beside Member Names ii. Select Names from Personal Address Book iii. Click OK 1. Add more names? f. Enter Display Name, Email Type and Email Address g. Click Add h. Add more names? i. Group Member in Personal Address book? 1. Click Add beside Member Names 2. Select Names from Personal Address book 3. Click OK a. Add more names? i. Click Save TBLCS Webmail Application Training

Page 65


3. Edit Contacts from Personal Address Book a. Click Address Book b. Select Personal Address Book from Current Address Book dropdown c. Delete Contact? i. Select contact from list displayed (place a check to left of name) ii. Click Delete d. Select contact to be edited from the list displayed e. Click Edit f. Make necessary changes to contact details g. Click Save 4. Edit Groups from Personal Address Book a. Click Address Book b. Select Personal Address Book from Current Address Book dropdown c. Delete Group? i. Select Group Name (place check to left of name) ii. Click Delete button d. Click Edit (in group’s row) e. Remove Member? i. Select existing contact ii. Click Remove f. Add Members g. Click Save 5. Email Groups a. Click Address Book b. Select Personal Address Book from Current Address Book dropdown c. Select Group or Contact Name (place check to left of name) d. Select Send Mail from Select Action dropdown 6. Add Signature/vCard a. Add vCard? i. Click Options ii. Click Mail iii. Click Personal Information iv. Type all desired info for vCard v. Check Add this vCard to each message you compose field vi. Click Save b. Add Signature? c. vCard Already added? i. Click Options ii. Click Mail iii. Click Personal Information iv. Type Name or other desired signature info v. Check Add Signature to each message you compose field vi. Click Save 7. Edit Email Preferences a. Click Options b. Click Mail

TBLCS Webmail Application Training

Page 66


c. Click Settings 8. Edit Email View Options a. Click Options b. Click Mail c. Click Layout 9. Add Vacation Message a. Click Options b. Click Mail c. Click Vacation Message d. Click Enable Vacation Message for the time period e. Select Start/End Days f. Type Subject g. Send message for each message received? i. Enter number of days between replies h. Send different message to internal and external senders? i. N - Enter message text in Internal Senders area ii. Y - Enter message text in External Senders area i. Click Save

TBLCS Webmail Application Training

Page 67


Task Analysis Diagrams Introductory Modules

1 Access the TBLCS Webmail application

1.1

Launch browser

1.2

Access TBLCS.org

TBLCS Webmail Application Training

A

1.3

Access webmail application from TBLCS homepage

Page 68


A

2 Log in/Log out of account

2.1

2.2

2.3

Enter username and password

Click Log in

Click Log out

TBLCS Webmail Application Training

B

Page 69


B

3.1

Click Help

TBLCS Webmail Application Training

3.2

Click Main Topic

3 Access the Help menu

C

3.3

Click SubTopic

Page 70


Basic Features Modules

1 Reply to emails

1.1 Click email Subject in inbox

1.2 Reply only to Sender?

No

1.3 Click Reply to All

1.4 Enter email text

1.5 Click Send

Yes

1.2.1 Click Reply

TBLCS Webmail Application Training

Page 71

A


A

2.1 Click email Subject in inbox

2.2 Click Forward

2.3 Enter Recipient(s) addresses

TBLCS Webmail Application Training

2.4 Enter email text

2 Forward emails

B

2.5 Click Send

Page 72


B

3.1 Click Compose

3.2

3.3

Enter recipient email address in the “To” Field

Add recipient addresses in “To,” “Cc” and/or “Bcc”

TBLCS Webmail Application Training

3.4 Enter subject

3.5 Enter email text

3 Compose emails

3.6 Choose format options

3.7 Click Send

Page 73

C


C

4 Attach a file

4.3 Click Send

4.2.1 Click Attachment

4.1 Compose new email

4.2.2 Click Browse

4.2.3 Locate a file to attach

4.2.4 Click Attach

4.2 Insert attachment

TBLCS Webmail Application Training

Page 74

D


5 Delete emails

D

5.1 Click the check box in front of message to delete

5.2 Click Delete

TBLCS Webmail Application Training

5.3 Click Trash

5.4 Select emails to be permanently deleted by checking their boxes

5.5 Click Delete

5.6 Click OK

Page 75


Advanced Modules

1 Add Contacts to Personal Address Book

1.4.3 Click Save and Add another

Yes

A

1.4.2 Add another contact?

No o

1.5 Click Save

1.3.2 Click Add Contact

1.4.1

1.4

Add desired Contact info

Click New Contact

No

1.3 Add only a contact’s Name and Email or Name and Primary Phone Number?

Yes

1.1

1.2

Click Address Book

Select Personal Address Book from Current Address Book dropdown menu

TBLCS Webmail Application Training

1.3.1 Enter Name and Email or Name and Primary Phone Number

Page 76


2 Create a Group in Personal Address Book

A

B

2.10 Click Save

No

2.9 Add more names?

Yes

2.5.1 Enter Display Name, Email Type and Email No Address 2.5 Group member in Personal Address Book?

2.5.2 Click Add

Yes

2.6 Click Add beside Member Names

2.1

2.2

Click Address Book

Select Personal Address Book from Current Address Book dropdown menu

TBLCS Webmail Application Training

2.7 Select Names from Personal Address Book

2.3 Click New Group

2.8 Click OK

2.4 Type Group Name

Page 77


3

Edit Contacts from Personal Address Book

B

3.4 Select contact to be edited from the list displayed

3.5 Click Edit

No

3.1 Click Address Book tab

3.6 Make necessary changes to contact details

3.3 Delete Contact?

Yes

C

3.7 Click Save

3.3.1 Select contact from list displayed (place check to left of name)

3.3.2 Click Delete

3.2 Select Personal Address Book from Current Address Book dropdown

TBLCS Webmail Application Training

Page 78


4 Edit Groups from Personal Address Book

C

D

4.7 Click Save

4.6 Add Members

No

4.5 Remove Member ??

4.4 Click Edit (in group’s row)

Yes

No

4.5.1 Select existing contact

4.3 Delete Group?

4.5.2 Click Remove

Yes

4.1

4.2

Click Address Book

Select Personal Address Book from Current Address Book dropdown

TBLCS Webmail Application Training

4.3.1 Select Group Name (place check to left of name)

4.3.2 Click Delete

Page 79


5 Email Groups

D

5.1 Click Address Book

5.2

5.3

5.4

Select Personal Address Book from Current Address Book dropdown

Select Group or Contact Name (place check to left of name)

Select Send Mail from Select Action dropdown

TBLCS Webmail Application Training

Page 80

E


6 Add Signature/vCard

E

F

6.3.6 Click Save

No

6.2 Add Signature ?

6.3.5

6.3.4

Check Add Signature to each message you compose field

Type Name or other desired signature info

Yes

Yes

6.3 vCard Already added?

No

6.3.1

6.3.2

6.3.3

Click Options

Click Mail

Click Personal Information

No

6.1 Add vCard?

Yes

6.1.1

6.1.2

6.1.3

6.1.4

Click Options

Click Mail

Click Personal Information

Type all desired info for vCard

TBLCS Webmail Application Training

6.1.5 Check Add this vCard to each message you compose field

Page 81

6.1.6 Click Save


7

F

G

Edit Email Preferences

7.1 Click Options

7.2 Click Mail

TBLCS Webmail Application Training

7.3 Click Settings

Page 82


8

G

H

Edit Email View Options

8.1

Click Options

8.2 Click Mail

TBLCS Webmail Application Training

8.3

Click Layout

Page 83


9

H

Add Vacation Message

9.9 Click Save

9.8

9.8.1 Enter message text in Internal Senders area

No

Send different message to internal and external senders?

Yes

9.8.2 Enter message text in External Senders area

Yes

9.7

9.7.1 Enter number of days between replies

No

Send message for each message received?

9.6

9.5

Type Subject

Select Start/End Days

9.1

9.2

9.3

9.4

Click Options

Click Mail

Click Vacation Message

Click Enable Vacation Message for the time period

TBLCS Webmail Application Training

Page 84


Assessment Item Specifications Task

Objective

Assessment Item

Test Forms Type Number items and mastery

Using your desktop or laptop pc and your TBLCS Webmail application log on credentia ls, perform all of the following tasks in order. You will be given two a ttempts to complete each task.

Procedural

Introductory Module 1 Access the TBLCS Webmail applicatio n

Using any web browser, access the TBLCS Webmail application using the Email link on the TBLCS home page.

1.1 Launch browser

Using a desktop or laptop pc, open a new web browser window using the application of choice. Using any web browser, access www.tblcs.org by typing the URL into the address bar. Using any web browser, access the TBLCS Webmail application using the Email link on the TBLCS home page.

1.2 Access TBLCS.org

1.3 Access webmail applicatio n from TBLCS homepage 2 Log in/log out of your account

Given your personal log on credentia ls, log into and out of the webmail application.

2.1 Enter Username and Password

Using the TBLCS Messaging Server screen, enter the User Name in the User Name fie ld and the Password in the Password field. Using the TBLCS Messaging Server screen, click the Log In button after entering the User name and Password. W h ile logged into the webmail application, click the Log Out button from any of the webmail screens.

2.2 Click Log In

2.3 Click Log out

TBLCS Webmail Application Training

1.

2.

3.

4.

Access the TBLCS home page by typing www.tblcs.org in any web browser application. Access the TBLCS Webmail application and sign into your account using your User Name and Password. Using the Help Menu, locate the instructions that expla in how “To Read a Message”. Log out of the TBLCS Webmail application.

Observation Checklist Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 1 Access the TBLCS Webmail application? Y/N 1.1 Launch any web browser? Y/N 1.2 Access TBLCS.org by typing the URL in the browser’s address bar? Y/N 1.3 Access the Email link from the TBLCS.org site? Y/N 2. Log in/out of the account? Y/N 2.1 Enter the User Name and Password? Y/N 2.3 Click the Log In button? Y/N 3. Use the Help Menu? Y/N 3.1 Click the Help link? Y/N 3.2.1 Click the Mail header? Y/N 3.3 Click the To Read a Message sub header? Y/N 2.3 Click the Log Out button Y/N

Page 85


3 Access the Help Menu

3.1 Click Help

3.2 Desired Main Topic Expanded?

3.2.1 Click Main Topic

3.3 Click Sub-topic

Given a topic to research, use the webmail application Help Menu to locate information related to th a t topic. W h ile logged into the TBLCS Webmail application, click the Help link from any of the webmail application screens. W h ile viewing the Help Menu, click a Main Topic Header and expand it to view the rela ted Help topics from any of the webmail application screens. W h ile viewing the Help Menu, click a Main Topic header to view the rela ted Help topics. Wit h a Main Topic header expanded, click a sub-topic to view the rela ted information.

TBLCS Webmail Application Training

Page 86


Basic Features Module 1 Reply to emails

1.1 Click email Subject in Inbox 1.2 Reply only to Sender?

1.2.1 Click Reply

1.3 Click Reply to All

1.4 Enter email text

1.5 Click Send

2 Forward emails

2.1 Click email Subject in Inbox

Upon receipt of an email, open and reply to the email using the New Message window Reply or Reply to All feature. W h ile viewing the In Box, click an email’s subject line from the Subject column. W hen viewing an opened email, determine if a reply should be sent only to the sender or to all others on the original email. W hen viewing an opened email, click the Reply button from the ava ilable buttons to reply only to the sender. W hen viewing an opened email, click the Reply to All button from the ava ilable buttons to reply to both the Sender and all others on the original email. After clicking Reply or Reply to All, type ema i l message text in the New Message window. After typing email message text in the New Message window, click the Send button from the ava ilable buttons. Upon receipt of emails, open and forward emails using the Forward button in the New message window. W h ile viewing the In Box, click an email’s subject line from the Subject column.

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1.

2.

Open the Email from <your Teacher’s name> with the Subject “Please Open and Reply.” Determine if you will use the Reply or Reply to All option to respond to th is email. • Use the Reply option if you were the only recipient of th is email. • Use the Reply to All option if others also received the email. Send a response with the message of your choice.

Combination of Procedural and Recall Observation Checklist Directions: Prior to implementing th is assessment question, send only the Learner an email with the subject line “Please Open and Reply.” Include the following message text: Dear <Student>, Please send me a reply to this message. Use the Reply option if you were the only recipient of this email. Use the Reply to All option if others also received this email. Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 1 Open and reply to an email? Y/N 1.1 Click the email with the Subject line “Please Open and Reply”? Y/N 1.2 Click Reply? Y/N 1.4 Enter the email text? Y/N 1.5 Click Send? Y/N

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1. Open the Email from <your Teacher’s name> with the Subject “Please Open and Forward.”

Procedural Observation Checklist Directions: Prior to implementing th is assessment question, send the Learner an email with the subject line “Please Open and Forward.” Include the following message text:

Page 87


2.2 Click Forward

2.3 Enter Recipient(s ) addresses

2.4 Enter email text

2.5 Click Send

W hen viewing an opened email, click the Forward button from the ava ilable buttons. Using the New Message window, type at least one recipient’s email address in the To: fie ld. After entering at least one recipient’s email address, type email message text in the message area. After typing email message text in the New Message window, click the Send button from the ava ilable buttons.

2. Forward the email to dshie lds2@ tblcs.org. 3. Include the following message text in your email: I am forwarding this email for my skill check assessment. <Your name>

Dear <Student>, Please forward this message to dshields2@tblcs.org. When you forward the message, type the following text in your email: “I am forwarding this email for my skill check assessment. <Your name>” Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 2 Open and forward the email? Y/N 2.1 Click the email subject “Please Open and Forward” from the In Box? Y/N 2.2 Click the Forward button? Y/N 2.3 Enter the recipient dshie lds2@ tblcs.org in the To: field? Y/N 2.4 Enter the email text: I am forwarding this email for my skill check assessment. <Student’s name>? Y/N 2.5 Click Send? Y/N

3 Compose emails

3.1 Click Compose

3.2 Enter recipient email address in the To fie ld

From the Mail window in the webmail application, compose new emails using the Compose button. W h ile viewing any of the Mail folder windows, click the Compose icon from the ava ilable buttons. Using the New Message window, type at least one recipient’s address in the To field.

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1. Compose a new email th a t includes all of the following:

Procedural Observation Checklist Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 3 and 5.1 Compose a new email? Y/N

• • •

To: <Your teacher’s email address> Cc: dshie lds2@ tblcs.org Subject: Skill Check Assessment

3.1 Click the Compose icon from the Mail tab window? Y/N 3.2 Enter your email address to the To: field? Y/N 3.3 Add dshields2@ tblcs.org in the

Page 88


3.3 Add recipients addresses in To, Cc and/or Bcc fie lds. 3.4 Enter Subject 3.5 Enter email text

3.6 Choose format options

3.7 Click Send

4 Attach a file

4.1 Compose new email

4.2 Insert a ttachmen t 4.2.1 Click Attachment

4.2.2 Click Browse

4.2.3 Locate a file to a ttach

Using the New Message window, type at least one more recipient’s email address in the To:, Cc: or Bcc: fields.

Using the New Message window, type a subject in the Subject field. Using the New Message window, type email text in the message area. Using the formatting options after typing an email message, apply two or more formatting options to email text. After typing email message text, click the Send button from the ava ilable buttons. From the New Message window, attach a file to an email using the Attach option. Using the TBLCS Webmail application, compose a new email by entering at least one recipient’s address, a subject, and email message text in the New Message window. From the New Message window, insert an a ttachment using the Attach button. From the New Message window, click the Attachment button from the ava ilable buttons. From the Attach File window, click Browse from the ava ilable buttons. Using the File Upload window, browse to locate a file, locate a file to attach.

TBLCS Webmail Application Training

Email text: This is an email for my skill check assessment. Included is an attachment and formatted text.

2. Apply at least two different types of formatting (bold, ita lics, color, underline, etc.) to all of the email text or portions of the email text. 3. Attach any file th at is currently saved on your desktop or laptop pc. 4. Send the message to all recipients.

Cc: field? Y/N 3.4 Enter Skill Check Assessment in the Subject field? Y/N 3.5 Enter the email text, This is an email for my skill check assessment. Included is an attachment and formatted text, in the message area? Y/N 3.6 Apply at least two different formatting options using the formatting buttons? Y/N 4. Attach a file using the Attach option? Y/N 4.1 Compose new email with the correct recipient’s address, subject line, and email text? Y/N 4.2 Insert an attachment using the Attach button? 4.2.1 Click the Attach button? Y/N 4.2.2 Click Browse from the Attach File window? Y/N 4.2.3 Locate a file to attach? Y/N 4.2.4 Click Attach? Y/N 3.7 and 4.3 Click Send? Y/N

Page 89


4.2.4 Click Attach

4.3 Click Send

5 Delete emails 5.1 Click the check box in front of message to delete 5.2 Click Delete

5.3 Click Trash

5.4 Select emails to be permanentl y deleted by checking their boxes 5.5 Click Delete

After locating a file to a ttach, click the Attach button from File Upload window. After attach ing a file to an email, click the Send button from the ava ilable buttons. Delete emails from the Mail tab window using the Delete feature. From the Trash window, select at least one message by placing a check in the checkbox to the left of an email. Wit h at least one message selected in the Trash window, click Delete from the ava ilable buttons. From the Mail window, click the Trash icon from the ava ilable folder list. From the Trash window, select at least one message by placing a check in the checkbox to the left of an email.

Wit h at least one message selected in the Trash window, click Delete button.

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform the following task. You will be given two attempts to complete th is task. •

Delete the emails with the Subjects “Please Open and Reply” and “Please Open and Forward.”

Using the TBLCS Webmail application, perform the following task. You will be given two attempts to complete th is task. •

Permanently delete the emails with the Subject “Please Open and Reply” and “Please Open and Forward.”

Procedural Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 5 Delete the emails with the Subjects “Please Open and Reply” and “Please Open and Forward”? Y/N 5.1 Place a check in front of the emails with the Subject lines “Please Open and Reply” and “Please Open and Forward”? Y/N 5.2 Click Delete? Y/N Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 5.3 Click the Trash icon from the Mail window? Y/N 5.4 Place a check in front of the emails with Subjects “Please Open and Reply” and “Please Open and Forward”? Y/N 5.5 Click Delete in the Webmail application? Y/N

Page 90


Advanced Module 1 Add contacts to Personal Address Book 1.1 Click Address Book

From the Address Book window, add a new contact th a t conta ins a contact name and email to the Personal Address Book. From the Mail window, click the Address Book tab.

1.2 Select Personal Address Book from Current Address Book dropdown menu

From the Address Book window, select Personal Address Book from the Current Address Book dropdown menu.

1.3 Add only a contact’s Name and Email or Name and Primary Phone Number?

From the Personal Address Book window, choose to add a contact’s name and email or name and phone Number.

1.3.1 Enter Name and Email or Name and Primary Phone Number

From the Personal Address Book window, enter a contact’s name and email or name and name and phone number.

1.3.2 Click Add Contact

After adding a new contact’s information, click Add Contact to save the record. From the Personal Address Book window, click New Contact to add a new contact.

1.4 Click New Contact

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task.

Procedural

1. Add a new contact to your Personal Address Book using the Add Contact section, not the New Contact link. The new contact should include the following:

1.1 Click Address Book tab? Y/N

• •

Matthew Smith mattsmith2 @ tblcs.or g

2. Add a new contact to your Personal Address Book using the New Contact link. The new contact should include the following: • Samanth a Jackson • sjackson@tblcs.org • phone 814-755-0800 • birthday Jan 15, 1992

Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No)

1.2 Select Personal Address Book from Current Address Book dropdown menu? Y/N 1.3 Choose to add Matthew Smith using the Add Contact section? Y/N 1.3.1 Enter Matthew Smith and his email, mattsmith2@tblcs.org? Y/N 1.3.2 Click Add Contact to save Matthew Smith’s record? Y/N 1.4 Click New Contact to add Samanth a Jackson? Y/N 1.4.1 Add Samantha Jackson, sjackson@tblcs.org, 814-755-0800, and Jan 15, 1992 in the appropriate fie lds? Y/N 1.4.2 Choose to not add another contact after adding Samanth a Jackson? Y/N 1.5 Click Save to save Samanth a Jackson’s record? Y/N

Page 91


1.4.1 Add desired Contact info

1.4.2 Add another contact?

1.4.3 Click Save and Add another

1.5 Click Save

2 Create a Group in Personal Address Book

2.1 Click Address Book 2.2 Select Personal Address Book from Current Address Book dropdown menu 2.3 Click New Group

From the New Contact pop-up window, enter a ll contact information using the ava ilable dropdown and input fie lds. After adding a new contact’s information in the New Contact pop-up window, decide to add or not add another contact. After adding a new contact’s information in the New Contact pop-up window and deciding to add another contact, click Save and Add another. After adding a new contact’s information in the New Contact pop-up window and deciding to not add another contact, click Save. From the Address Book window, create a new group tha t includes at least two individuals and their corresponding email addresses. From the Mail window, click the Address Book tab. From the Address Book window, select Personal Address Book from the Current Address Book dropdown menu.

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task.

Procedural

1. Add a new group to your Personal Address Book.

2.1 Click the Address Book tab? Y/N

Group Name- Math Study Group

Members- Using the Members list in the New Group window, add Matthew Smith and Samanth a Jackson.

• From the Personal Address Book window, click New Group to add a new group.

TBLCS Webmail Application Training

Members- Using the Email Display Name, Email Type, and Email Address fields in the New Group window, add Tom Johnson,

Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No)

2.2 Select Personal Address Book from the Current Address Book dropdown menu? Y/N 2.3 Click the New Group link? Y/N 2.4 Type the group name, Math Study Group, in the Group Name field? Y/N 2.5 Determine th at the members were a lready listed in their Personal Address Book? Y/N 2.6 Click Add to access the Personal Address Book entries? Y/N 2.7 Select Samantha Jackson and Matthew Smith from the Search Address

Page 92


2.4 Type Group Name 2.5 Group member in Personal Address Book? 2.6 Click Add beside Member Names 2.7 Select Names from Personal Address Book 2.8 Click OK

2.9 Add more names?

2.5.1 Enter Display Name, Email Type and Email Address

From the New Group pop-up window, type a group name in the Group Name f ield. From the New Group pop-up window, decide if a group member to be added is already listed in the Personal Address Book. After determining that a group member to be added is already listed in the Personal Address Book, click Add. From the Search Address Book pop-up window, select all names to be added to the group.

After selecting all names to be added to the group from the Search Address Book pop-up window, click OK. After adding names from the Personal Address Book, decide if additional members not listed in the Personal Address Book need to be added to the group. After adding members to a group from the Personal Address Book and deciding that additional members not listed in the Personal Address Book need to me added, enter the individualâ&#x20AC;&#x2122;s name, email type and email address in the Email Display Name, Email Type, and Email Address fie lds on the New Group pop-up window.

TBLCS Webmail Application Training

school, tomjohnson@tblcs.org .

Book pop-up window? Y/N 2.8 Click OK after selecting Samath a Jackson and Matthew Smith from the Search Address Book pop-up window? Y/N 2.9 Determine th at he/she needed to add more names th a t were not listed in the Personal Address Book? Y/N 2.5.1 Enter Tom Johnson, school, and tomjohnson@tblcs.org in the appropriate fields in the New Group pop-up window? Y/N 2.5.2 Click Add after entering Tom Johnsonâ&#x20AC;&#x2122;s contact information? Y/N 2.9 Determine th at additional names did not need to be added to the group? Y/N 2.10 Click Save to save the group? Y/N

Page 93


2.5.2 Click Add

2.9 Add more names?

2.10 Click Save

3 Edit Contacts from Personal Address Book

After entering an individual’s information in the New Group pop-up window, click Add. After adding an individual to the group in the New Group popup window, decide if additional members need to be added to the group. W hen finished adding group members using the Search Address Book and New Group pop-up windows, click Save. From the Address Book window, edit or delete a contact from the Personal Address Book.

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1.

3.1 Click Address Book

From the Mail window, click the Address Book tab.

3.2 Select Personal Address Book from Current Address Book dropdown

From the Address Book window, select Personal Address Book from the Current Address Book dropdown menu.

3.3 Delete Contact?

From the Personal Address Book window, determine if an existing contact needs to be deleted. After determining that an existing contact needs to be deleted from the Personal Address Book, select the contact’s name in the Personal Address Book window by placing a check to the left of the name.

3.3.1 Select Contact from list displayed (place check to left of name)

TBLCS Webmail Application Training

2.

Delete Samanth a Jackson from your Personal Address Book. Change Matthew Smith’s email from mattsmith2 @ tblcs.or g to matthewsmith @ tblc s.org

Procedural Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 3.1 Click the Address Book tab? Y/N 3.2 Select Personal Address Book from the Current Address Book dropdown? Y/N 3.3 Determine th at Samanth a Jackson should be deleted from the Personal Address Book? Y/N 3.3.1 Select Samanth a Jackson’s name by placing a check beside her name in the Personal Address Book window? Y/N 3.3.2 Click Delete to delete Samanth a Jackson? Y/N 3.4 Select Matthew Smith’s name by placing a check beside his name in the Personal Address Book window? Y/N 3.5 Click the Edit link to the right of Matthew Smith? Y/N 3.6 Change Matthew Smith’s email to matthewsmith@tblcs.org? Y/N

Page 94


3.3.2 Click Delete

3.4 Select Contact to be edited from list displayed (place check to left of name)

3.5 Click Edit

3.6 Make necessary changes to contact deta ils

3.7 Click Save

4 Edit Groups from Personal Address Book

After selecting a contact from the Personal Address Book window, click Delete. After determining that an existing contact needs to be edited in the Personal Address Book, select the contact’s name in the Personal Address Book window by placing a check to the left of the name. From the Personal Address Book window, click the Edit link to the right of a contact’s name to update the information. After selecting Edit from the Personal Address Book window, update all necessary changes to the contact using the Edit Contact window. After making the necessary changes to a contact using the Edit Contact window, click Save. From the Address Book window, edit or delete a group from the Personal Address Book.

3.7 Click Save to save the updated email address? Y/N

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1.

4.1 Click Address Book

From the Mail window, click the Address Book tab.

4.2 Select Personal Address Book from Current Address Book dropdown

From the Address Book window, select Personal Address Book from the Current Address Book dropdown menu.

TBLCS Webmail Application Training

2.

Remove Matthew Smith from the Math Study Group in your Personal Address Book. Delete the Math Study group a ltogether from your Personal Address Book.

Combination of Procedural and Recall Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 4.1 Click the Address Book tab? Y/N 4.2 Select Personal Address Book from the Current Address Book dropdown? Y/N 4.5 Determine th at Matthew Smith should be removed from the Math Study Group? Y/N 4.3.1 Select the Math Study Group from the Personal Address Book window? Y/N

Page 95


4.3 Delete Group?

4.3.1 Select Group Name 4.3.2 Click Delete

4.4 Click Edit link (in group’s row)

4.5 Remove Member?

4.5.1 Select existing contact

4.5.2 Click Remove

4.6 Add Members

4.7 Click Save

From the Personal Address Book window, determine if an existing group needs to be deleted. Select the group’s name from the Personal Address Book.

4.5.1 Select Matthew Smith from the Members list? Y/N

After selecting a group from the Personal Address Book window, click Delete. From the Personal Address Book window, click the Edit link to the right of a group’s name to update the information. From the Edit Group window, determine if a group member needs to be deleted. After determining that an existing group member needs to be deleted from the group, select the member’s name from the Members list. After selecting a group member’s name from the Members list, click Remove. After determining that a new member needs to be added to a group, click Add beside the Member list to add from the Personal Address Book or enter the information in the Email Display Name, Email Type, and Email Address fields. After deleting or editing group members, click Save from the pop-up window.

4.3 Determine th at the Math Study group should be deleted? Y/N

TBLCS Webmail Application Training

4.5.2 Click Remove to remove Matthew Smith from the group? Y/N 4.7 Click Save? Y/N

4.3.1 Select the Math Study Group from the Personal Address Book window? Y/N 4.3.2 Click Delete from the Personal Address Book window?

Page 96


5 Email Groups

5.1 Click Address Book

From the Address Book window, send an email to a contact or personal distribution list saved in the Personal Address Book. From the Mail window, click the Address Book tab.

5.2 Select Personal Address Book from Current Address Book dropdown

From the Address Book window, select Personal Address Book from the Current Address Book dropdown menu.

5.3 Select Group or Contact Name (place check to left of name)

From the Personal Address Book window, select the contact or group name by placing a check to the left of the name.

5.4 Select Send Mail from Select Action dropdown

After selecting a contact or group from the Personal Address Book window, select Send Mail from the Select Action dropdown. Using the Options window, add a personal signature and VCard. Using the TBLCS Webmail application, add a vCard to the personal signature by entering contact information in the Personal Information window. W h ile viewing the Inbox, click the Options tab. W h ile viewing the Options window, click the Mail tab.

6 Add S ignature/ vCard 6.1 Add vCard?

6.1.1 Click Options 6.1.2 Click Mail

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform the following task. You will be given two attempts to complete th is task. •

From the Personal Address Book window, select and compose a brief email to Samanth a Jackson. Note: You will not need to send the email, as th is contact is a fictitious contact. Therefore, please limit your email message to one or two sentences.

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task. 1. Add a vCard to your Personal Information conta ining the following information: • • •

First name Last name Work email (your

Procedural Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 5.1 Click the Address Book tab? Y/N 5.2 Select Personal Address Book from Current Address Book dropdown? Y/N 5.3 Select Samanth a Jackson’s name by placing a check to the left of her name in the Personal Address Book window? Y/N 5.4 Select Send Mail from the Select Action dropdown list to send Samanth a an email? Y/N

Procedural Observation Checklist Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 6 Add a personal signature and vCard? Y/N 6.1 Add a vCard? Y/N 6.1.1 Click the Options tab? Y/N

Page 97


6.1.3 Click Personal Information 6.1.4 Type a ll desired info for vCard 6.1.5 Check Add this vCard to each message you compose fie ld 6.1.6 Click Save

6.2 Add S ignature?

6.3 vCard Already added?

6.3.1 Click Options 6.3.2 Click Mail 6.3.3 Click Personal Information 6.3.4 Type Name or other desired signature info

W h ile viewing the Mail tab, click the Personal Information link. Using the Personal Information window, type contact information in the desired fields. From the Personal Information window, select Add this vCard to each message you compose by placing a check in the checkbox.

From the Personal Information window, click Save from the ava ilable buttons. Using the TBLCS Webmail application, determine if a signature should be added to the Personal Information window. Using the TBLCS Webmail application, add a Signature to the vCard by entering the desired signature in the Personal Information window. W h ile viewing the Inbox, click the Options tab. W h ile viewing the Options window, click the Mail tab. W h ile viewing the Mail tab, click the Personal Information link. Using the Personal Information window, type desired signature in the Signature box.

TBLCS Webmail Application Training

school email address) 2. Choose to automatica lly a ttach your vCard to all emails.

6.1.2 Click the Mail tab? Y/N 6.1.3 Click the Personal Information link? Y/N

3. Save your vCard.

6.1.4 Type a first and last name and school email address into the desired fie lds? Y/N

4. Add a signature to your Personal Information conta ining the following information:

6.1.5 Check the Add this vCard to each message you compose field? Y/N 6.1.6 Click Save? Y/N

â&#x20AC;˘

S ignature text: Tuscarora Blended Learning Charter School

6.2 and 6.3 Determine if a Personal S ignature should be added? Y/N

5. Choose to automatica lly a ttach your Signature to all emails.

6.3.1 Click the Options tab? Y/N

6. Save your Signature.

6.3.3 Click the Personal Information link? Y/N

6.3.2 Click the Mail tab? Y/N

6.3.4 Type Tuscarora Blended Learning Charter School into the signature fie ld? Y/N 6.3.5 Check the Add this Signature to each message you compose field? Y/N 6.3.6 Click Save? Y/N

Page 98


6.3.5 Check Add Signature to each message you compose fie ld

From the Personal Information window, select Add this Signature to each message you compose by placing a check in the checkbox.

6.3.6 Click Save

From the Personal Information window, click Save from the ava ilable buttons.

7 Edit Email Preferences

Using the Mail Settings under the Options tab, view the email h andling preferences. W h ile viewing the Inbox, click the Options tab. W h ile viewing the Options window, click the Mail tab. W h ile viewing the Mail tab, click the Settings link.

7.1 Click Options 7.2 Click Mail Tab 7.3 Click Settings

Using the TBLCS Webmail application, perform the following task. You will be given two attempts to complete th is task.

Access the area in the application that allows you to edit your Email Handling Preferences.

Procedural Observation Checklist Wit h in two attempts for each task listed below, did the learnerâ&#x20AC;Ś (Circle Y for Yes or N for No) 7 Access the area to edit the email h andling preferences? Y/N 7.1 Click the Options tab? Y/N 7.2 Click the Mail tab? Y/N 7.3 Click the Settings link? Y/N

8 Edit Email V iew Options

Using the Options window, make at least one change to the email view options.

8.1 Click Options

W h ile viewing the In Box, click the Options tab. W h ile viewing the Options window, click the Mail tab. W h ile viewing the Mail tab, click the Layout link. Using the Out of Office Alert and given a start and end date range and sending different replies to internal and external recipients, add an out of office a lert message.

8.2 Click Mail 8.3 Click Layout 9 Add a Vacation Message

TBLCS Webmail Application Training

Using the TBLCS Webmail application, perform the following task. You will be given two attempts to complete th is task.

Access the area in the application tha t a llows you to edit your Email View Options.

Procedural Observation Checklist Wit h in two attempts for each task listed below, did the learnerâ&#x20AC;Ś (Circle Y for Yes or N for No) 8 Access the area to edit the email view options? Y/N 8.1 Click the Options tab? Y/N 8.2 Click the Mail tab? Y/N 8.3 Click the Layout link? Y/N

Page 99


9.1 Click Options

W h ile viewing the Inbox, click the Options tab. W h ile viewing the Options window, click the Mail tab. W h ile viewing the Mail tab, click the Vacation Message link.

Using the TBLCS Webmail application, perform all of the following tasks. You will be given two attempts to complete each task.

9.4 Click Enable Vacation Message for the time period

Using the Vacation Message window, check the Enable Vacation Message box.

2. Type the text, “Test message” in the Subject field.

9.5 Select Start/End Days

Using the Start/End Days dropdowns, choose the desired month, day, and year for the vacation notice to start and stop. Using the Vacation Message window, type a subject in the Subject fie ld.

9.2 Click Mail 9.3 Click Vacation Message link

9.6 Type Subject

9.7 Send message for each message received?

1. Enable the Vacation Message window to send a vacation message for today’s date only.

Procedural Observation Checklist Wit h in two attempts for each task listed below, did the learner… (Circle Y for Yes or N for No) 9 Add an instant out of office alert message using a given start and end date range and sending different replies to internal and external recipients? Y/N

3. Enter “1” in the Enter number of days between replies fie ld.

9.1 Click the Options tab? Y/N

2. Save your vacation message.

9.3 Click the Vacation Message link? Y/N

9.2 Click the Mail tab? Y/N

9.4 Check the Enable Vacation Message box? Y/N 9.5 Select today’s date for the start and end message dates? Y/N 9.6 Type the subject test message in the subject field? Y/N 9.9 Click Save? Y/N

9.7.1 Enter number of days between replies

Using the Vacation Message window, type a number in the Number of days between replies fie ld.

9.8 Send different message to internal and external senders?

Using the Vacation Message window, choose whether to send a different message to internal and external senders by typing text in the appropriate Message window.

TBLCS Webmail Application Training

Page 100


9.8.1 Enter message text in Internal Senders area

Using the Message window, type vacation message text in the Text sent to Internal senders message area.

9.8.2 Enter message text in External Senders area

Using the Message window, type vacation message text in the Text sent to External senders message area.

9.9 Click Save

After typing vacation message text, click the Save button from the ava ilable buttons.

TBLCS Webmail Application Training

Page 101


Assessment Instrument Blueprint The hands-on nature of the skill check assessment associated with the TBLCS Webmail Application Training was designed to meet the testing approach requested by the client, while at the same time leveraging the amount of resources and development time available. The method selected, performance-based tasks to be completed by learners and assessed by TBLCS teachers using an observation-style checklist, is designed to gauge the students’ retention and actual application of the concepts presented in the training modules. This method mirrors the actual performance that the client would like their students to be able to perform after completing the training and therefore, was deemed to be the best approach to assess the students’ mastery of the skills.

The observation-style assessments will be conducted individually with each of the learners after they complete all of the training modules. Using the Assessment Implementation Directions that are available to teachers on the webmail training home page, teachers will describe the assessment process to their students in a one-on-one setting, likely to be the classroom. After explaining the assessment process to a student, the teacher will supply him/her with the Tasks that must be completed and answer any questions that the student has before beginning the assessment. Using his/her PC and webmail log on credentials, the student will then attempt to perform each of the tasks described on his Task document and the teacher will observe the student as he/she attempts to complete each of the tasks and sub-tasks to assess performance. The teacher will indicate the student’s mastery of the tasks and sub-tasks using the Observation Yes/No checklist, which outlines all of the tasks and sub-tasks that must be completed.

Students will be evaluated on only the skills that the client and Project Team consider to be critical in terms of the students’ ability to use the webmail application to correspond with

TBLCS Webmail Application Training

Page 102


others in the TBLCS organization. Together, these items represent all of the tasks explained in the Introductory and Basic Training Module demonstrations. These nine tasks are listed below:

● ● ● ● ● ● ● ● ● ●

Access the TBLCS Webmail Application Log In/Out Use the Help Menu Reply to Emails Forward Emails Compose Emails Attach Files Format Email Text Delete Emails Empty Trash

The remaining nine tasks demonstrated in the Advanced Training Module are considered by the Client and Project Team to be non-critical tasks. Therefore, a collaborative decision was made to exclude these tasks from the assessment and to devote available resources to only those that are critical in nature. Results of the initial Needs Assessment support this decision. Only: •

68% of the respondents said they use the webmail application on a daily basis / 32% do not.

63% are comfortable accessing and logging in to the application / 37% are not.

68% are comfortable logging out of the system / 32% are not.

59% are comfortable composing and sending a message / 41% are not.

33% are comfortable attaching an email to a file / 67% are not.

19% are comfortable permanently deleting messages / 81% are not.

Each of the tasks and sub-tasks being assessed are considered by the Client and Project Team to be of equal importance and therefore, all are weighted equally in the assessment. Learners will be given two attempts to perform each task and sub-task. If successful performance is not achieved for each on the first or second attempt, the learner will not

TBLCS Webmail Application Training

Page 103


have demonstrated mastery of those skills and the teacher will choose “No” for those particular items on the observation checklist. There are 38 tasks and sub-tasks listed on the observation checklist and learners must earn “Yes” responses to at least 34 of the 38 to achieve a passing score of 90% (rounded up from 89.47%). In instances where a learner does not achieve a passing score of 90%, he/she will be asked to repeat the training and will be given another opportunity to demonstrate his/her mastery of the skills at a later time. Unlimited assessment attempts will be given, as the client wishes to ensure that all students possess the base-level skills needed to perform the basic webmail application tasks.

TBLCS Webmail Application Training

Page 104


Instructional Strategies Rationale Learning Outcome Type

Objective

Procedural

Given your personal log on credentials, log into and out of the webmail application.

Instructional Strategies

Presentation: The learners will watch a brief audio-visual demonstration that is accessible from the TBLCS Webmail Training home page. This demonstration is a flash-based demonstration that shows the learners how to access the TBLCS webmail application and log into and out of their webmail application account. Throughout the demonstration, audio narration is used to explain to the learner how to perform the various sub-tasks required to log into and out of the webmail application. Highlight boxes fade in/out on the screen to highlight the area of the demonstration that is referenced in the narration, and pop-up text box prompts also fade in/out on the demonstration to reinforce the actions that are explained in the narration. Practice: At the end of the demonstration, the narrator asks the learners to access the TBLCS webmail application and use their personal log on credentials to practice the demonstrated skills on their own. The narrator also asks the learners to view the demonstration again if they are unsuccessful in their practice session. Note: This practice strategy is used for all modules throughout the training because of the nature of the tasks being presented. Because the training content is chunked in small sections, each module is less than 3 minutes in length. Actual hands-on practice using their own webmail account was preferred over simulation-based practice sessions. Assessment: Students will be given the following task to complete. Using your desktop or laptop pc and your TBLCS Webmail application log on credentials, perform all of the following tasks in order. You will be given two attempts to complete each task.

TBLCS Webmail Application Training

Page 105


1. Access the TBLCS home page by typing www.tblcs.org in any web browser application. 2. Access the TBLCS Webmail application and sign into your account using your User Name and Password. 3. Using the Help Menu, locate the instructions that explain how “To Read a Message”. 4. Log out of the TBLCS Webmail application. Teachers will observe for skill mastery and use the observation checklist to note student performance: Within two attempts for each task listed below, did the learner…(Circle Y for Yes or N for No) Access the TBLCS Webmail application? Y/N Launch any web browser? Y/N Access TBLCS.org by typing the URL in the browser’s address bar? Y/N Access the Email link from the TBLCS.org site? Y/N Log in/out of the account? Y/N Enter the User Name and Password? Y/N Click the Log In button? Y/N Use the Help Menu? Y/N Click the Help link? Y/N Click the Mail header? Y/N Click the To Read a Message sub header? Y/N Click the Log Out button Y/N Note: Items in bold are related to the objective “Given your personal log on credentials, log into and out of the webmail application.” All others are related to other training objectives.

TBLCS Webmail Application Training

Page 106


Media Selection Rationale Media

Rationale

Video

Video, created with Adobe Captivate 2, is utilized to give dynamic, step-by-step simulated instructions of the components of the TBLCS Webmail system. This demonstration/simulation method allows the learners to more effectively retain the content being delivered by grasping their attention and allowing them to participate in the learning/training process. On-screen highlight boxes that fade in / fade out are used throughout the demonstrations to draw the learnerâ&#x20AC;&#x2122;s attention to the various objects that are being explained. On-screen pop-up text boxes that fade in / fade out are used to reinforce the procedures that are described in the simulations. The text is an abbreviated version of the narration that is heard by the learner.

Audio

Audio, in narration form, is used along with the video instruction to provide the learners with a walk through simulation of the components of the TBLCS Webmail system. This allows the learners to more effectively retain the content being delivered by narrating the step-bystep simulated instruction of the features of the TBLCS Webmail system. While the training content is procedure-oriented, a conversational tone is used to help retain the learnerâ&#x20AC;&#x2122;s attention throughout the training and to personalize the instruction.

TBLCS Webmail Application Training

Page 107


IRB Approval The IRB forms were submitted on December 5, 2007, although we have not received the approval paperwork thus far. Ho wever, we were given permission from Dr. Phillips, our Advanced Instructional Design professor at Bloomsburg University, to proceed with the evaluations.

TBLCS Webmail Application Training

Page 108


Storyboards

Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Module 1: Accessing Webmail Instructions: Links to: A1 Module 1: Accessing Webmail Demonstration

Text: N/A Audio Script: Welcome to Module 1: Accessing Webmail. In this module, you will learn how to locate the webmail login page. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 109


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Launch Browser Instructions: Links to: A1 Demonstration continued

Text: Double-click Firefox item Audio Script: Ok, so let’s begin. First, you will need to double click the web browser to open it. Typically, you will be using either IE or Firefox.

TBLCS Webmail Application Training

Page 110


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Access tblcs.org Instructions: Links to: A1 Demonstration continued

Text: The Firefox window opens; Select the address bar; Audio Script: Once Firefox is open, you need to click in the address bar at the top of the window. Once that is done, you can then type www.TBLCS.org to access the TBLCS website. Once that is done you can press the enter button to go to the webpage.

TBLCS Webmail Application Training

Page 111


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Access Webmail Application Instructions: Links to: A1 Demonstration continued

Text: Select the Email tab Audio Script: You are now at the TBLCS webpage. On the webpage, you can access the webmail application by selecting the email tab at the top of the webpage.

TBLCS Webmail Application Training

Page 112


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Log In page Instructions: Links to: A1 Demonstration continued

Text: N/A Audio Script: You are now at the webmail Log In Page, congratulations on completing this module.

TBLCS Webmail Application Training

Page 113


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: A1 Module Title: Introductory Module: Module 1 Page Title: Stop and Practice Instructions: Links to: A1 Demonstration continued

Text: N/A Audio Script: You can close this window to return to the main menu.

TBLCS Webmail Application Training

Page 114


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: B1 Module Title: Introductory Module: Module 2 Page Title: Module 2: Logging In and Out Instructions: Links to: B1 Module 2: Logging In and Out Demonstration

Text: N/A Audio Script: Welcome to Module 2: Logging In and Out. In this module, you will learn how to log in and out of your webmail account. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 115


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: B1 Module Title: Introductory Module: Module 2 Page Title: Enter username and password Instructions: Links to: B1 Demonstration continued

Text: Click in the User Name box; Click inside the Password box; Click the Log In button Audio Script: Letâ&#x20AC;&#x2122;s begin by logging in to your account. To begin click in the user name box. Then type your user id in the box. After that is done, you will need to click inside the password box. Then Enter your password. Once you have completed that Click the Log In button to login to webmail.

TBLCS Webmail Application Training

Page 116


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: B1 Module Title: Introductory Module: Module 2 Page Title: Logging out Instructions: Links to: B1 Demonstration continued

Text: Click the Log Out button Audio Script: You are now at the main page, you will see this page every time you log into your account. When you are ready to logout of your account, you can log out by clicking the Log Out button at the top of the page.

TBLCS Webmail Application Training

Page 117


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: B1 Module Title: Introductory Module: Module 2 Page Title: Logged Out Instructions: Links to: B1 Demonstration continued

Text: N/A Audio Script: You have now successfully logged out of your webmail account, congratulations on completing this module.

TBLCS Webmail Application Training

Page 118


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: B1 Module Title: Introductory Module: Module 2 Page Title: Stop and Practice Instructions: Links to: B1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 119


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: C1 Module Title: Introductory Module: Module 3 Page Title: Module 3: Accessing the Help Menu Instructions: Links to: C1 Module 3: Accessing the Help Menu Demonstration

Text: Click the Help Menu link Audio Script: Welcome to Module 3: Accessing the help menu. In this module, you will learn how to access the webmail help menu. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 120


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: C1 Module Title: Introductory Module: Module 3 Page Title: Help link Instructions: Links to: C1 Demonstration continued

Text: Select the Help text box Audio Script: Once on the main page you can open the help menu by clicking the link at the top of the page. The help window will then open and display all the available topics. You can then expand the topic that you want to learn about.

TBLCS Webmail Application Training

Page 121


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: C1 Module Title: Introductory Module: Module 3 Page Title: Help Menu Instructions: Links to: C1 Demonstration continued

Text: Click on the “+” next to Address Book; Click the About your Address Book link Audio Script: For this example, we will be looking up how to use the address book. In this example, a minus sign is displayed to the left of the Mail topic. This indicates that the Mail topic is already expanded displaying the subtopics below it. For this example, we will click on the plus sign to the left of the Address Book to view additional topics. A list of subtopics then appears. You can then select the topic you want to learn more about. For this example, we will choose the option “About your Address Book.”

TBLCS Webmail Application Training

Page 122


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: C1 Module Title: Introductory Module: Module 3 Page Title: About Your Address Book Instructions: Links to: C1 Demonstration continued

Text: N/A Audio Script: This is the About Your Address Book section that shows how to use the Address Book toolbar options. When finished with the help menu you can close the window by clicking the X in the top right corner of the window to return to the main page, congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 123


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: C1 Module Title: Introductory Module: Module 3 Page Title: Stop and Practice Instructions: Links to: C1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 124


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Module 4: Replying to an Email Instructions: Links to: D1 Module 4: Replying to an Email Demonstration

Text: N/A Audio Script: Welcome to Module 4: replying to an email. In this module, you will learn how to reply to emails that you have received. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 125


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Webmail Main Page Instructions: Links to: D1 Demonstration continued

Text: This is a new message Audio Script: This is the webmail main page. Email messages are displayed in the space below. New email messages have their Subject and the person who sent the email bolded. To open a message click on the subject of the email you wish to open.

TBLCS Webmail Application Training

Page 126


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Reply Instructions: Links to: D1 Demonstration continued

Text: Sending an email to the person who sent an email; Sends an email to everyone who received the original message Audio Script: When replying to an email your have two options. There is “Reply” which will allow you to send a response back to the person who sent you the email. This is the most common one used. The second is “Reply All” this allows you to respond to the person who sent you the email along with anyone else who received the email too. You would use this if you were working in a group and needed to respond to all the group members. For the purposes of this example, we will be using “Reply.”

TBLCS Webmail Application Training

Page 127


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Reply to an email Instructions: Links to: D1 Demonstration continued

Text: Click the Send button Audio Script: You can now type your response back to the sender in the box below. When you are done typing you can click the send button to send the email.

TBLCS Webmail Application Training

Page 128


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Original Message Instructions: Links to: D1 Demonstration continued

Text: Click to return to the Inbox Audio Script: You are now looking at the original message that you just replied to. If you want to return to the webmail main page aka the inbox, you can do so by clicking the Inbox link. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 129


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: D1 Module Title: Basic Features Module: Module 4 Page Title: Stop and Practice Instructions: Links to: D1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 130


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: Module 5: Forwarding an Email Instructions: Links to: E1 Module 5: Forwarding an Email Demonstration

Text: N/A Audio Script: Welcome to Module 5: Forwarding an email. In this module, you will learn how to forward emails that you have received. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 131


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: Open email Instructions: Links to: E1 Demonstration continued

Text: Click to open the email Audio Script: Welcome to the webmail main page. Email messages are displayed in the space below. To forward a message click on the subject of the email you wish to open.

TBLCS Webmail Application Training

Page 132


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: Forward email Instructions: Links to: E1 Demonstration continued

Text: Click the Forward button; Audio Script: Forwarding an email is different than replying to one. Forwarding is when you are sending an email you received to someone else. Click the forward button to continue.

TBLCS Webmail Application Training

Page 133


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: New Message window Instructions: Links to: E1 Demonstration continued

Text: The New Message window opens; Click in the To box; Click in the Message box; Click Send Audio Script: A new message window will open. You then need to click in the “To” box to type the addresses you want the email to go to. You can then enter the email address of the person who you want to send the message to. Then click down in the message box to type a message to the person you are forwarding the email to. Then type your message. After you have finished typing, you can click the Send button to send the email.

TBLCS Webmail Application Training

Page 134


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: Original Message Instructions: Links to: E1 Demonstration continued

Text: N/A Audio Script: You are now looking at the original message that you just replied to. If you want to return to the webmail main page aka the inbox, you can do so by clicking the Inbox link. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 135


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: E1 Module Title: Basic Features Module: Module 5 Page Title: Stop and Practice Instructions: Links to: E1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 136


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: F1 Module Title: Basic Features Module: Module 6 Page Title: Module 6: Composing an Email Instructions: Links to: F1 Module 6: Composing an Email Demonstration

Text: N/A Audio Script: Welcome to Module 6: Composing an email. In this module, you will learn how to send new emails. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 137


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: F1 Module Title: Basic Features Module: Module 6 Page Title: Main email page Instructions: Links to: F1 Demonstration continued

Text: Click the Compose button Audio Script: Welcome to the webmail main page. You can compose a new email message by clicking on the compose button in the top left hand corner.

TBLCS Webmail Application Training

Page 138


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: F1 Module Title: Basic Features Module: Module 6 Page Title: Compose Instructions: Links to: F1 Demonstration continued

Text: The New Message window opens; Click in the To box ; Click in the Carbon Copy box; Blind Carbon Copy box; Click the Subject box; Click the Send button Audio Script: The new message window will open. You then need to click in the “To” box to type the address you want the email to go to. You can then enter the email address of the person who you want to send the message to. If you want to send the message to someone else, you can do what is called a carbon copy. This will send them a carbon copy of the message you send to the person in the To box. For this example, we will click in the CC box to enter an email address. There is also the Blind carbon copy, this is when you send a copy of the message to someone else, but no one sees their name on the email. This is used to secretly send copies of emails to people. If you choose to enter an email address here you would do it now. After you are done, you need to click in the subject box below. You can then type your subject. After you have entered the subject you can click in the message box to type the body of the email message. You can then enter your message. When you are all done typing your message you can format the text in your email if you want to. You have the option to change the font type and size. You can also bold, italicize, or underline portions of your email if you wish to. There are also several other formatting options you can experiment with at your leisure. You can click the send button to deliver the message.

TBLCS Webmail Application Training

Page 139


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: F1 Module Title: Basic Features Module: Module 6 Page Title: Original Message Instructions: Links to: F1 Demonstration continued

Text: N/A Audio Script: You are now back at the webmail main page. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 140


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: F1 Module Title: Basic Features Module: Module 6 Page Title: Stop and Practice Instructions: Links to: F1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 141


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Module 7: Attaching a File Instructions: Links to: G1 Module 7: Attaching a File Demonstration

Text: N/A Audio Script: Welcome to Module 7: Attaching a File. In this module, you will learn how to send attachments in emails. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 142


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Webmail main page Instructions: Links to: G1 Demonstration continued

Text: Click the Compose button; Audio Script: Welcome to the webmail main page. In order to attach a file you need to first compose a new email. You can compose a new email message by clicking on the compose button in the top left hand corner.

TBLCS Webmail Application Training

Page 143


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Compose Instructions: Links to: G1 Demonstration continued

Text: The New Message window opens; Click the Attach button; Audio Script: The new message window will open. You can now begin to attach files by clicking on the attach button in the top left.

TBLCS Webmail Application Training

Page 144


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Attach File Instructions: Links to: G1 Demonstration continued

Text: The Attach File window opens; Click the Browse button Audio Script: The attach file window opens. This is where you can attach multiple files to an email. For this example, we will be attaching one file. First, you need to find the file you want to attach. You do that by clicking on the browse button.

TBLCS Webmail Application Training

Page 145


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Browse Instructions: Links to: G1 Demonstration continued

Text: Click on the file to select it; Click the Open button Audio Script: A new window opens and you can then find the file you want to upload from your computer. Once you find the file click on it to select it. After that, you need to click the open button to select the file for uploading.

TBLCS Webmail Application Training

Page 146


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Attach File Instructions: Links to: G1 Demonstration continued

Text: Click the Add button Audio Script: Now that you have completed that you click on the add button to add the file you selected to the email message.

TBLCS Webmail Application Training

Page 147


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Add Instructions: Links to: G1 Demonstration continued

Text: Click the Add button; Click the Remove button to delete a file from the email; Click the Attach button Audio Script: Now you can see that the file is listed below. At this point, you can add more files if you want to. If you wish to remove a file from the email you can do so by clicking the remove button. When you are all done attaching files click the attach button to attach all the files to the email.

TBLCS Webmail Application Training

Page 148


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Attached to email message Instructions: Links to: G1 Demonstration continued

Text: Click the Send text box Audio Script: Now the attachment you just added shows up in the email message. At this point you now need to add the rest of the message information as you have done in module 6 composing an email. Now that you have finished typing your email, you can click the send button to send the message.

TBLCS Webmail Application Training

Page 149


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Webmail Main Page Instructions: Links to: G1 Demonstration continued

Text: N/A Audio Script: You are now back at the webmail main page. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 150


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: G1 Module Title: Basic Features Module: Module 7 Page Title: Stop and Practice Instructions: Links to: G1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 151


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Module 8: Deleting Emails Instructions: Links to: H1 Module 8: Deleting Emails Demonstration

Text: N/A Audio Script: Welcome to Module 8: Deleting Emails. In this module, you will learn how to delete emails and then delete emails from your trash. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 152


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Webmail main page Instructions: Links to: H1 Demonstration continued

Text: Check the box to mark the email to be deleted; Click the delete button; Audio Script: Welcome to the webmail main page. In order to delete an email you just need to find the email you want to delete in the space below. For this example, we will be deleting the email titled welcome message. After you have done that, you can check the box in the delete column to mark the email for deletion. Now that you have done that, you just need to click on the delete button to place the email in the trash.

TBLCS Webmail Application Training

Page 153


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Deleted Instructions: Links to: H1 Demonstration continued

Text: Click the Trash button Audio Script: Congratulations, you have now deleted the email from your inbox. The email you just deleted is now located inside your trash. Letâ&#x20AC;&#x2122;s now remove it from the trash also. Click the trash button to open up the trash.

TBLCS Webmail Application Training

Page 154


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Trash Instructions: Links to: H1 Demonstration continued

Text: Check the box to mark the emails to be deleted; Click the delete button Audio Script: We are now looking at your trash. As you can see, there is the email we just deleted. Simply check the box once again in the delete column to remove the emails. For this example, we will delete the first two messages. Now that the emails we are going to delete are checked, once again click the delete button to permanently remove the emails from the trash.

TBLCS Webmail Application Training

Page 155


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Permanently Remove messages Instructions: Links to: H1 Demonstration continued

Text: Click the OK button Audio Script: A confirmation window opens to make sure that you really want to delete these messages. Click ok to continue deleting them.

TBLCS Webmail Application Training

Page 156


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Trash Instructions: Links to: H1 Demonstration continued

Text: Click the Inbox button Audio Script: You are now looking at your trash again. As you can see, the emails are no longer in the trash. If you want to return to the webmail main page, aka the inbox, you can do so by clicking the Inbox button. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 157


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: H1 Module Title: Basic Features Module: Module 8 Page Title: Stop and Practice Instructions: Links to: H1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 158


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Module 9: Adding Contacts Instructions: Links to: I1 Module 9: Adding Contacts Demonstration

Text: N/A Audio Script: Welcome to Module 9: Adding Contacts. In this module, you will learn how to add contacts to your address book. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 159


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Webmail main page Instructions: Links to: I1 Demonstration continued

Text: Click the Address Book tab Audio Script: Welcome to the webmail main page. The address book contains all your contacts and is where you can add new contacts. You can access the address book by clicking on the address book tab.

TBLCS Webmail Application Training

Page 160


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Manage Addressbooks page Instructions: Links to: I1 Demonstration continued

Text: Click the Drop Down list Audio Script: This is the manage address books page. For the purposes of this tutorial we will be focusing on the Personal Addressbook since that is the address book that you are able to add contacts to. You can access your personal address book by clicking on the drop down list in the top right.

TBLCS Webmail Application Training

Page 161


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Manage Addressbooks dropdown Instructions: Links to: I1 Demonstration continued

Text: Select Personal Address Book Audio Script: You then want to select Personal Address Book from the drop down list.

TBLCS Webmail Application Training

Page 162


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Personal Address Book Instructions: Links to: I1 Demonstration continued

Text: Click in the First Name box; Click in the Last Name box; Click in the Email box; Click the Add Contact box Audio Script: You are now at your personal address book. From here, you will see that your contacts will appear in the space below. You currently do not have any contacts in your address book. There are two ways you can add contacts. The first way is to use the add contact option at the bottom of the page. To do so you simply enter a person’s information. We will start by clicking in the first name box. You can then enter the first name of the contact you want to add. After that is done, you can then click in the last name box to enter the contact’s last name. You can then enter the contact’s last name. Once you finished with that, you can click in the email box to enter the contact’s email address. You can then enter the contact’s email address. After that is done you can enter a phone number if you want to add it although that is not required. When you are finished you can click the add contact button to add the contact to your address book.

TBLCS Webmail Application Training

Page 163


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Contact successfully added Instructions: Links to: I1 Demonstration continued

Text: Click the New Contact button Audio Script: As you can see the contact is now added below. A confirmation message is also displayed. As I said before there are two ways to add contacts. Let me show you the second way, which allows you to add much more detailed information. To get started click on the new contact button in the top left.

TBLCS Webmail Application Training

Page 164


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: New Contact window Instructions: Links to: I1 Demonstration continued

Text: The New Contact Window opens; Click in the First Name box; Click in the Last Name box; Click the Display Name box Audio Script: The new contact window will open. You can now add much more detailed information about your contacts. So lets start be adding the contact’s first name and last name. To begin click in the first name box. You can then enter the contact’s first name. After that is done you can click in the last name box. Then enter the contacts last name. Now that that is done there is also the display name. The display name is what will show up when you receive email from the contact. Click in the display name box. By default it is the last name and then the first name. If you want to change it you would do so now. Lets now scroll down and see what other options there are.

TBLCS Webmail Application Training

Page 165


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: New Contact window scroll down Instructions: Links to: I1 Demonstration continued

Text: Click in the Primary Email box Audio Script: As you can see this is where you can enter the contact’s phone number. Remember that this is not required but it is a convenient place to keep the contacts number. We are also looking at the email section. This is where you can enter the contact’s email address. So let’s click in the primary email box to enter their address. You can then enter their address. At this point if the contact has more than one email you can enter those also. Ok so let’s keep scrolling down the page here.

TBLCS Webmail Application Training

Page 166


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: New Contact window scroll down 2 Instructions: Links to: I1 Demonstration continued

Text: N/A Audio Script: You are now looking at the contact’s mailing address section. Here is where you can enter information for both their home and work. If a contact has only one address you can enter it in either home or work. Well let’s keep scrolling down the page.

TBLCS Webmail Application Training

Page 167


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: New Contact window scroll down 3 Instructions: Links to: I1 Demonstration continued

Text: N/A Audio Script: We are now looking at the online section. Here is where you would put the contact’s webpage and Instant messenger nickname. There is also the dates section. Here is where you can enter the contact’s birthday and possibly their anniversary if that applies. Let’s now scroll down to the bottom of the page.

TBLCS Webmail Application Training

Page 168


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: New Contact window scroll down 4 Instructions: Links to: I1 Demonstration continued

Text: Click the Save button Audio Script: Finally, there is a section where you can enter notes about the contact. Information placed in this section is usually random and doesn’t fit into any of the other sections. Remember that all this information is optional and that you only need the contact’s name and email address. If you have another contact that you want to add you can click “save and add another” to open this window again to add another contact. You can now click save to add the contact.

TBLCS Webmail Application Training

Page 169


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Successfully added contact Instructions: Links to: I1 Demonstration continued

Text: N/A Audio Script: As you can see, the contact was added successfully. At this point if you want to return to the webmail main page aka the inbox, you can do so by clicking the mail tab in the top left. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 170


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: I1 Module Title: Advanced Module: Module 9 Page Title: Stop and Practice Instructions: Links to: I1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 171


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Module 10: Creating a Group Instructions: Links to: J1 Creating a Group Demonstration

Text: N/A Audio Script: Welcome to Module 10: Creating a Group. In this module, you will learn how to create groups of contacts in your address book. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 172


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Webmail main page Instructions: Links to: J1 Demonstration continued

Text: Click the Address Book tab Audio Script: Welcome to the webmail main page. The address book contains all your contacts and is where you can create groups of contacts. You can access the address book by clicking on the address book tab.

TBLCS Webmail Application Training

Page 173


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Manage Addressbooks page Instructions: Links to: J1 Demonstration continued

Text: Click the Drop Down List Audio Script: This is the manage address books page. For the purposes of this tutorial we will be focusing on the Personal Addressbook since that is the address book that you are able to create groups in. You can access your personal address book by clicking on the drop down list in the top right.

TBLCS Webmail Application Training

Page 174


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Manage Addressbooks Instructions: Links to: J1 Demonstration continued

Text: Select Personal Address Book Audio Script: You then want to select personal address book from the drop down list.

TBLCS Webmail Application Training

Page 175


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Personal Address Book Instructions: Links to: J1 Demonstration continued

Text: Click the New Group button Audio Script: You are now at your personal address book. Below you can see the two contacts we added in module 9. What we will do now is create a group. To create a new group we need to click on the new group button in the top left portion of the screen.

TBLCS Webmail Application Training

Page 176


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: New Group Instructions: Links to: J1 Demonstration continued

Text: The New Group window opens; Click in the Group Name box; Audio Script: The new group window opens and you can now see all the options you have when creating a group. The first thing that needs to be done is adding a name. So let’s click in the group name box. You can then enter a name for the group. After that is done it is a good idea to enter a description for the group. It will help you identify groups in the future. So let’s click in the description box. Now a description can be entered. Now that the description is entered, we will scroll down to the bottom of the page.

TBLCS Webmail Application Training

Page 177


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: New Group window scroll down Instructions: Links to: J1 Demonstration continued

Text: Click in the Email Display Name box; Click in the Email Address box; Click the Add button; Click the Add button Audio Script: Here you see the group members section. This is where people can be added to the group. There are two ways to add people. The first way is with the option on top. This option lets you quickly add someone who is not already listed in your address book. It is also important to know that when you enter someone with this method they are not added to your address book too. Let’s start by clicking in the email display name box. You can then enter a display name for the person. If you want to you can then enter information in the email type box. This field is not required, but is where you would distinguish between a persons work email versus a person’s personal email address. Let’s keep going and click in the email address box. You can then enter their email address. When you are finished typing you can click the add contact button to add the contact to the group. You can see that the contact is now listed. Let’s now look at the second way of adding contacts. This way allows you to add contacts that are already in your address book. Click the add button to see how.

TBLCS Webmail Application Training

Page 178


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Search Address Book Instructions: Links to: J1 Demonstration continued

Text: The Search Address Book window opens; Click in the Check Boxes to select the contacts; Click the OK button Audio Script: The search address book window opens. This window shows you all the contacts listed in your address book. You may remember these two contacts from the beginning of the module. What we are going to do now is add both of them to the address book. So letâ&#x20AC;&#x2122;s check both their boxes to select the contacts. Now that is done you can click the ok button to add the contacts to the group.

TBLCS Webmail Application Training

Page 179


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Group Members Instructions: Links to: J1 Demonstration continued

Text: Click the Save button Audio Script: As you can see now the contacts have been added to the group. At this point, you can add more contacts and when you have finished click the save button to finish creating the group.

TBLCS Webmail Application Training

Page 180


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: New Group successfully added Instructions: Links to: J1 Demonstration continued

Text: N/A Audio Script: As you can see, the group is now listed in your address book. At this point if you want to return to the webmail main page aka the inbox, you can do so by clicking the mail tab in the top left. Congratulations on successfully completing this module

TBLCS Webmail Application Training

Page 181


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: J1 Module Title: Advanced Module: Module 10 Page Title: Stop and Practice Instructions: Links to: J1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 182


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Module 11: Editing Contacts Instructions: Links to: K1 Editing Contacts Demonstration

Text: N/A Audio Script: Welcome to Module 11: Editing Contacts. In this module, you will learn how to edit and delete contacts in your address book. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 183


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Webmail main page Instructions: Links to: K1 Demonstration continued

Text: Click the Address Book tab Audio Script: Welcome to the webmail main page. The address book contains all your contacts and is where you can edit contacts. You can access the address book by clicking on the address book tab.

TBLCS Webmail Application Training

Page 184


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Manage Addressbooks Instructions: Links to: K1 Demonstration continued

Text: Click in the Drop Down List Audio Script: This is the manage address books page. For the purposes of this tutorial, we will be focusing on the Personal Addressbook since that is the address book that you are able to edit contacts in. You can access your personal address book by clicking on the drop down list in the top right.

TBLCS Webmail Application Training

Page 185


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Manage Addressbooks Instructions: Links to: K1 Demonstration continued

Text: Select Personal Address Book Audio Script: You then want to select personal address book from the drop down list.

TBLCS Webmail Application Training

Page 186


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Personal Address Book Instructions: Links to: K1 Demonstration continued

Text: Select the check box; Click the Delete button Audio Script: You are now at your personal address book. Below you can see the two contacts we added in module 9. The group we created in module 10 is also there. Notice how the icons for groups and contacts are different. There are two ways you can edit contacts. The first is to remove contacts from your address book. For this example, we will delete the Polly test contact. First, you need to select the check box by the contact. Remember that you can select more than one contact at a time. After you are done selecting contacts, click the delete button to remove them.

TBLCS Webmail Application Training

Page 187


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Delete Selected Cards Instructions: Links to: K1 Demonstration continued

Text: Click the OK button Audio Script: A window will appear asking if you really want to delete the contact. Click the ok button to delete.

TBLCS Webmail Application Training

Page 188


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Contact successfully deleted Instructions: Links to: K1 Demonstration continued

Text: Click the Edit link Audio Script: You will see that the contact is now deleted. There is also a confirmation message on the page. As I said before there are two ways to edit contacts. The second is to change or update the contact information. This is done by selecting the edit link for the contact. For this example, we will update the contact Tommy test. Click the edit link to get started.

TBLCS Webmail Application Training

Page 189


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Edit Contact Instructions: Links to: K1 Demonstration continued

Text: The Edit Contact window opens; Click in the Primary Phone Number box; Click the Save button Audio Script: The edit contact window opens. As you can see this window looks just like the new contact window from module 9. At this point, you can now add or change information in any of the boxes. For this example, we will add a phone number. Click in the primary phone number box to enter a phone number. You can then type in the number. At this point, you can feel free to scroll down the page and enter or update other information for this contact. When you are finished you can click the save button to save the contact information.

TBLCS Webmail Application Training

Page 190


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Back to Personal Address Book Instructions: Links to: K1 Demonstration continued

Text: N/A Audio Script: You are now back at your personal address book. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 191


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: K1 Module Title: Advanced Module: Module 11 Page Title: Stop and Practice Instructions: Links to: K1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 192


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Module 12: Editing Groups Instructions: Links to: L1 Editing Groups Demonstration

Text: N/A Audio Script: Welcome to Module 12: Editing Groups. In this module, you will learn how to edit and delete groups in your address book. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 193


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Webmail main page Instructions: Links to: L1 Demonstration continued

Text: Click the Address Book tab Audio Script: Welcome to the webmail main page. The address book contains all your groups and is where you can edit groups. You can access the address book by clicking on the address book tab.

TBLCS Webmail Application Training

Page 194


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Manage Addressbooks Instructions: Links to: L1 Demonstration continued

Text: Click the Drop Down List Audio Script: This is the manage address books page. For the purposes of this tutorial, we will be focusing on the Personal Addressbook since that is the address book that you are able to edit groups in. You can access your personal address book by clicking on the drop down list in the top right.

TBLCS Webmail Application Training

Page 195


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Manage Addressbooks Instructions: Links to: L1 Demonstration continued

Text: Select Personal Address Book Audio Script: You then want to select personal address book from the drop down list.

TBLCS Webmail Application Training

Page 196


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Personal Address Book Instructions: Links to: L1 Demonstration continued

Text: Select the check box; Click the Delete button Audio Script: You are now at your personal address book. There are two ways you can edit groups. The first is to remove groups from your address book. For this example, we will delete the old staff group. First, you need to select the check box by the group. Remember that you can select more than one group at a time. After you are done selecting groups, click the delete button to remove them.

TBLCS Webmail Application Training

Page 197


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Delete Selected Cards Instructions: Links to: L1 Demonstration continued

Text: Click the OK button Audio Script: A window will appear asking if you really want to delete the group. Click the ok button to delete.

TBLCS Webmail Application Training

Page 198


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Group successfully deleted Instructions: Links to: L1 Demonstration continued

Text: Select the Edit text box Audio Script: You will see that the group is now deleted. There is also a confirmation message on the page. As I said before there are two ways to edit group. The second is to change or update the group. This is done by selecting the edit link for the group. For this example we will update the group test group. Click the edit link to get started.

TBLCS Webmail Application Training

Page 199


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Edit Group Instructions: Links to: L1 Demonstration continued

Text: The Edit Group window opens; Click on Janet Test; Click the Remove button; Click the Save button Audio Script: The edit group window opens. As you can see this window is very similar to the new group window in module 10. At this point, you can change any of the group information on the top of the screen. You can also add contact as you have done in the past in module 10. For this example, we will now remove a contact from the group. Click on Janet Test to remove her from the group. You can then click on the remove button to remove the contact from the group. Once you are done updating the group you can click to save button to save the changes.

TBLCS Webmail Application Training

Page 200


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Back to Personal Address Book page Instructions: Links to: L1 Demonstration continued

Text: The Edit Group window opens; Click on Janet Test; Click the Remove button; Click the Save button Audio Script: You are now back at your personal address book. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 201


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: L1 Module Title: Advanced Module: Module 12 Page Title: Stop and Practice Instructions: Links to: L1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 202


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Module 13: Emailing Groups Instructions: Links to: M1 Emailing Groups Demonstration

Text: N/A Audio Script: Welcome to Module 13: Emailing Groups. In this module, you will learn how to send emails to groups in your address book. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 203


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Webmail main page Instructions: Links to: M1 Demonstration continued

Text: Click the Address Book tab Audio Script: Welcome to the webmail main page. The address book contains all your groups and is where you can send those emails from. You can access the address book by clicking on the address book tab.

TBLCS Webmail Application Training

Page 204


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Manage Addressbooks Instructions: Links to: M1 Demonstration continued

Text: Click the Drop Down List Audio Script: This is the manage address books page. For the purposes of this tutorial, we will be focusing on the Personal Addressbook since that is the address book that you are able to send group emails from. You can access your personal address book by clicking on the drop down list in the top right.

TBLCS Webmail Application Training

Page 205


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Manage Addressbooks Instructions: Links to: M1 Demonstration continued

Text: Select Personal Address Book Audio Script: You then want to select personal address book from the drop down list.

TBLCS Webmail Application Training

Page 206


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Personal Address Book Instructions: Links to: M1 Demonstration continued

Text: Select the check box; Click the Drop Down List; Select Send Email Audio Script: You are now at your personal address book. Below you see the group test group. For this example, we will send that group an email. In order to send the group an email you need to select the check box next to the group. After you have done that, you need to click on the drop down list above the group. From the list of actions, choose send email.

TBLCS Webmail Application Training

Page 207


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: New Message Instructions: Links to: M1 Demonstration continued

Text: The New Message window opens; Select the Send text box Audio Script: The new message window opens. At this point you can see that the contacts in the group are listed in the ”to box”. You can now fill out the email as you have done in module 5: composing an email. Once that is done click the send button.

TBLCS Webmail Application Training

Page 208


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Back to Personal Address Book Instructions: Links to: M1 Demonstration continued

Text: N/A Audio Script: You are now back at your personal address book. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 209


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: M1 Module Title: Advanced Module: Module 13 Page Title: Stop and Practice Instructions: Links to: M1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 210


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: Module 14: Adding a Signature Instructions: Links to: N1 Adding a Signature Demonstration

Text: N/A Audio Script: Welcome to Module 14: Adding a Signature. In this module, you will learn how to add a signature to your emails. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 211


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: Webmail main page Instructions: Links to: N1 Demonstration continued

Text: Select the Options tab Audio Script: Welcome to the webmail main page. Adding a signature is an option under the options page. To access the options page click on the options tab.

TBLCS Webmail Application Training

Page 212


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: Options page Instructions: Links to: N1 Demonstration continued

Text: Click the Mail tab; Select the Personal Information text box; Click the Signature box; Click the Add the Signature to each message check box Audio Script: On the options page you need to make sure that you are one the mail options page. To do that, click on the mail tab under options. You can then click on personal information. This is the options menu where you can add a signature to your emails. A signature is displayed at the bottom of an email message that you send. To add a signature to your emails click in the signature box. Then enter your signature. After you have done that click the add signature to each message check box. Checking that box will insert your signature in your emails. Letâ&#x20AC;&#x2122;s now scroll down and look at the vCard options.

TBLCS Webmail Application Training

Page 213


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: vCard Options Instructions: Links to: N1 Demonstration continued

Text: Click in the First Name box; Click in the Last Name box; Audio Script: It is also a good idea to fill out the vCard options. The vCard options allow you to enter much more detailed information than the signature does. Let’s start by entering the first and last name. To begin click in the first name box. You can then enter your first name. Once that is done click in the last name box. As you can see, there is more information that you can enter. These options are exactly like the options for adding a contact in module 9. For the purposes of this example, we will not fill any of the options. Let’s scroll down the page to see more options.

TBLCS Webmail Application Training

Page 214


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: vCard Options scroll down Instructions: Links to: N1 Demonstration continued

Text: Click the Save button Audio Script: When you have finished entering the vCard information, you can choose to add it to every email you send. If you want to include the vCard click on the “Add this vCard to every message you compose” option. When you are finished click the save button to save your information.

TBLCS Webmail Application Training

Page 215


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: Back to top of Options page Instructions: Links to: N1 Demonstration continued

Text: N/A Audio Script: You are now back at the top of the page. A confirmation message confirms that your information was updated. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 216


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: N1 Module Title: Advanced Module: Module 14 Page Title: Stop and Practice Instructions: Links to: N1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 217


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: O1 Module Title: Advanced Module: Module 15 Page Title: Module 15: Edit Email Preferences Instructions: Links to: O1 Edit Email Preferences Demonstration

Text: N/A Audio Script: Welcome to Module 15: Edit Email Preferences. In this module, you will learn where the edit email preferences are located. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 218


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: O1 Module Title: Advanced Module: Module 15 Page Title: Webmail main page Instructions: Links to: O1 Demonstration continued

Text: Click the Options tab Audio Script: Welcome to the webmail main page. Edit email Preferences is an option under the options page. To access the options page click on the options tab.

TBLCS Webmail Application Training

Page 219


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: O1 Module Title: Advanced Module: Module 15 Page Title: Options page Instructions: Links to: O1 Demonstration continued

Text: Click the Mail tab; Click on Settings Audio Script: On the options page you need to make sure that you are one the mail options page. To do that click on the mail tab under options. Then click on settings.

TBLCS Webmail Application Training

Page 220


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: O1 Module Title: Advanced Module: Module 15 Page Title: Mail Settings Instructions: Links to: O1 Demonstration continued

Text: Audio Script: These are the email options settings. These options are set to the system defaults and should not be changed without consulting technical support. If you have any questions about these options please contact technical support. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 221


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: O1 Module Title: Advanced Module: Module 15 Page Title: Close window Instructions: Links to: O1 Demonstration continued

Text: N/A Audio Script: You can now close this window to return to the main menu.

TBLCS Webmail Application Training

Page 222


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: P1 Module Title: Advanced Module: Module 16 Page Title: Module 16: Edit Email View Options Instructions: Links to: P1 Edit Email View Options Demonstration

Text: N/A Audio Script: Welcome to Module 16: Edit Email View Options. In this module, you will learn where the email view options are located. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 223


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: P1 Module Title: Advanced Module: Module 16 Page Title: Webmail main page Instructions: Links to: P1 Demonstration continued

Text: Click the Options tab Audio Script: Welcome to the webmail main page. The email view options are an option under the options page. To access the options page click on the options tab.

TBLCS Webmail Application Training

Page 224


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: P1 Module Title: Advanced Module: Module 16 Page Title: Options page Instructions: Links to: P1 Demonstration continued

Text: Click the Mail tab; Select the Layout text box Audio Script: On the options page you need to make sure that you are on the mail options page. To do that, click on the mail tab under options. Then click on layout.

TBLCS Webmail Application Training

Page 225


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: P1 Module Title: Advanced Module: Module 16 Page Title: Mail Layout Instructions: Links to: P1 Demonstration continued

Text: Audio Script: These are the email view options settings. These options are set to the system defaults and should not be changed without consulting technical support. If you have any questions about these options please contact technical support. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 226


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: P1 Module Title: Advanced Module: Module 16 Page Title: Close window Instructions: Links to: P1 Demonstration continued

Text: N/A Audio Script: You can now close this window to return to the main menu.

TBLCS Webmail Application Training

Page 227


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Module 17: Adding a Vacation Message Instructions: Links to: Q1 Adding a Vacation Message Demonstration

Text: N/A Audio Script: Welcome to Module 17: Adding a Vacation Message. In this module, you will learn how to add a vacation message. When you are ready to begin click the continue button.

TBLCS Webmail Application Training

Page 228


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Webmail main page Instructions: Links to: Q1 Demonstration continued

Text: Select the Options tab Audio Script: Welcome to the webmail main page. Adding a vacation message is an option under the options page. To access the options page click on the options tab.

TBLCS Webmail Application Training

Page 229


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Mail Personal Information Instructions: Links to: Q1 Demonstration continued

Text: Click the Mail tab; Select the Vacation Message text box Audio Script: On the options page you need to make sure that you are on the mail options page. To do that, click on the mail tab under options. Then click on vacation message.

TBLCS Webmail Application Training

Page 230


Course Title: Tuscarora Blended Learning Charter School – Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Mail Vacation Message Instructions: Links to: Q1 Demonstration continued

Text: Select the check box; Click the Start Date box; Click on the 20th; Click the End Date box; Click on the 30th; Click in the Subject box; Click in the Frequency box Audio Script: We are now at the vacation message page. A vacation message is what is used when you go away for a period of time. It provides anyone who sends you an email with a message stating you will be away. To begin lets select the check box to enable the vacation message. Now that the message is enabled, you need to select a date that the message will start on. For this example, we will use December 20th, 2007. To begin let’s click on the start date box. You can now choose the 20th from the list. Now that the start date is chosen, you need to choose a stop date. For this example, we will use December 30th, 2007. To begin let’s click on the end date box. You can now choose the 30th from the list. Now that you have when the message will be displayed entered it is time to enter a subject for the message. To do that, click in the subject box. You can then enter the subject. You now need to decide how often the vacation message will be sent to people who send you email. To do that let’s click in the frequency box. For this example, we will use every three days. So enter three in the box. Now that that is done let’s scroll down the page to see the other options.

TBLCS Webmail Application Training

Page 231


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Mail Vacation Message scroll down Instructions: Links to: Q1 Demonstration continued

Text: External Individuals Only; Internal Individuals Only; Click in the Text box; Click the Save button Audio Script: You have two options for the text of your vacation message. You can enter text in the top box. If you do that, the message text will be delivered to both internal and external individuals. If you enter a message in the bottom box also then the message in the top box will be sent to external individuals only. The message in the bottom box will then be delivered to internal individuals only. For this example, we will only enter text in the top box. Letâ&#x20AC;&#x2122;s click in the text box. You can then enter the message text. Now that that is done you can click the save button to save the settings.

TBLCS Webmail Application Training

Page 232


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Successfully update Vacation Message

Instructions: Links to: Q1 Demonstration continued

Text: N/A Audio Script: You are now back at the top of the page. A confirmation message confirms that your settings were updated. If you want to return to the webmail main page aka the inbox, you can do so by clicking on the mail tab. Congratulations on successfully completing this module.

TBLCS Webmail Application Training

Page 233


Course Title: Tuscarora Blended Learning Charter School â&#x20AC;&#x201C; Webmail Training Reference #: Q1 Module Title: Advanced Module: Module 17 Page Title: Stop and Practice Instructions: Links to: Q1 Demonstration continued

Text: N/A Audio Script: It is now a good idea to stop and practice what you have just learned. You can then close this window to return to the main menu.

TBLCS Webmail Application Training

Page 234


Flowchart

TBLCS Webmail Application Training

Page 235


Formative Evaluations One to One Procedures The TBLCS Technology Specialist was asked to select three students to participate in the One to One Evaluation. The students selected were in grades 6 â&#x20AC;&#x201C; 12. The teachers of the students selected were asked to sit with the students participating in the One to One evaluation to capture all of their feedback. Prior to implementation of the One to One, the participating students and teachers received the document listed in the below section, One to One Documents.

Upon completion of the One to One Evaluations, the teachers returned the gathered feedback to the Technology Specialist, who in turn returned the feedback to the BU project team via fax. Upon receipt of the faxed information, the project team discussed the feedback and made the necessary revisions to the instructional materials.

TBLCS Webmail Application Training

Page 236


One to One Documents Dear Students and Teachers, The TBLCS webmail application is being upgraded, after which it will have an overall new “look and feel.” Because the application will differ significantly from the existing application, web-based training materials on the use of the new application have been developed and we are looking for assistance in gathering feedback. Students: Please review all of the training materials by accessing the link shown below. Upon accessing the link, further instructions about how to complete the training will be provided. http://advid.tonyblu.com/ As you follow the instructions provided and work through all of the training materials, please provide feedback on the functionality and usability of the materials, as well as any other feedback you’d like to share. Teachers: As your student reviews the TBLCS webmail training materials, please use the attached form to record his/her feedback. After your student has reviewed all of the training materials, please implement the skill check assessment questions that are available online at http://advid.tonyblu.com/. Please reassure the student that his/her performance on the skill check assessments is not being evaluated. Instead, he/she is being asked to take the skill check assessment to provide feedback on those materials as well. Upon completion of the feedback session and skill check, please return the feedback form to Dawn Shields as soon as possible. Thank you for your assistance!

TBLCS Webmail Application Training

Page 237


1 to 1 Feedback Form

Date______________________________ Student___________________________ Teacher___________________________

Item Reviewed (i.e. Module Name, Skill Check Question #, etc.)

Learner’s Feedback (Please be as detailed as possible.)

Example: Home Page

The instructions on the training home page didn't make sense. I was unsure where to begin.

Example: Compose New Email Module

The graphics were unclear and hard to read.

Example: Add Signature/vCard Module

The audio did not play.

Example: Home Page

The Open and Reply to Message link did not work.

Item Reviewed

Learner’s Feedback

TBLCS Webmail Application Training

Learner’s Recommendation (if applicable)

Learner’s Recommendation

Page 238


(i.e. Module Name, Skill Check Question #, etc.)

(Please be as detailed as possible.)

(if applicable)

Item Reviewed (i.e. Module Name, Skill Check Question #, etc.)

Learnerâ&#x20AC;&#x2122;s Feedback (Please be as detailed as possible.)

Learnerâ&#x20AC;&#x2122;s Recommendation (if applicable)

TBLCS Webmail Application Training

Page 239


TBLCS Webmail Application Training

Page 240


One to One Results

During one to one evaluations, four students completed training. Teachers facilitated use of the modules and completed a skill check document as each student moved through the materials. All students were able to successfully navigate and complete all portions of the instruction.

TBLCS Webmail Application Training

Page 241


One to One Revisions

The responses of the four students completing the one to one evaluations were compiled and sent back to the project team. The items, feedback, recommendation, and revisions are compiled below: Item Reviewed

Learner Feedback

Learner Recommendation

Revision?

TBLCS Webmail Home

I like the layout! It is just like TBLCS!

-

-

TBLCS Webmail Home

The title of the main page displays as "untitled document" on the tab in the browser window.

Can you change that to the title (webmail tutorial or something)?

Changed to TBLCS Webmail Tutorial.

Module 1

Module 1 does display as intro1 on the tab in the browser window. Module 2 displays as intro2 and module 3 displays as intro3. It is confusing.

Can we change those to the module titles to make it match?

Changed.

Module 13

The slide 8 "new message window opens" box has a typo

There should be a space between â&#x20AC;&#x153;TheNew.â&#x20AC;?

Changed.

Module 14

On slide 7, after adding a signature, you note to click the check box and explain that this now adds your signature to your emails.

That should be just email...something like "your signature will now be added to all of your email".

Changed.

Module 17

The subject of the vacation message and message text can not say Christmas because there are students that do not celebrate Christmas.

Please change that to winter break or something.

Changed.

Module 17

On slide 18, explain the difference between internal and external senders.

-

Changed.

All

The directions are clear and easy to follow.

-

-

TBLCS Webmail Application Training

Page 242


I like the continue button! VERY nice.

-

-

End of Each Module

The navigation back to the main menu page at the end of the modules is confusing.

Is it possible to display the video in the actual white space on the right side of the main page instead of in a new tab?

Can not change according to recommendation but will add instructions to the white space.

End of Each Module

I like the stop and practice message.

-

No

All

TBLCS Webmail Application Training

Page 243


Small Group Procedures The TBLCS Technology Specialist was asked to select eight to twelve students to participate in the Small Group Evaluation. The students selected were in grades 6 â&#x20AC;&#x201C; 12. The teachers of the students selected were asked to ensure they were in the room with the students as they completed the training from beginning to end and to implement the skill check assessment when the students were finished viewing the training materials. The teachers were asked to capture any feedback provided by the students. Prior to implementation of the Small Group session, the participating students and teachers received the document listed in the below section, Small Group Documents.

Upon completion of the Small Group Evaluations, the teachers returned the gathered feedback along with the completed skill check assessments to the Technology Specialist, who in turn returned the feedback to the BU project team via fax. Upon receipt of the faxed information, the project team discussed the feedback and evaluated the assessment results to determine if additional revisions needed to be made to the materials to address any instructional or content issues that may have resulted in poor assessment results.

TBLCS Webmail Application Training

Page 244


Small Group Documents Dear Students and Teachers, The TBLCS webmail application is being upgraded, after which it will have an overall new “look and feel.” Because the application will differ significantly from the existing application, web-based training materials on the use of the new application have been developed and we are looking for assistance in gathering feedback. Students: Please review all of the training materials by accessing the link shown below. Upon accessing the link, further instructions about how to complete the training will be provided. http://advid.tonyblu.com/ As you follow the instructions provided and work through all of the training materials, please keep the following questions in mind and use these as a basis for your feedback. However, please feel free to share any additional feedback that falls outside of the below questions. Your open and honest feedback is appreciated. Thank you for your participation!

Clarity of Instruction

Impact on Learners

Feasibility of Modules

● ● ● ●

Were all sections of the materials clear and logical? Do the materials allow adequate opportunity for practice? Where the graphics helpful and easy to read? Should any parts be revised for clarity?

● ●

Would you recommend this module to a fellow student? Was there anything you thought would be covered that was not?

● ●

Were the modules appropriate for TBLCS students? Was there enough time allotted for each module?

What was most helpful to you when completing the modules? What should be revised before these modules are shared with the student body?

Strengths / Weaknesses

Other

What other feedback would you like to share?

Teachers: After the student has reviewed all of the training materials, please implement the skill check assessment questions that are available online at http://advid.tonyblu.com/. Please reassure the student that his/her performance on the skill check assessments is not being evaluated. Instead, he/she is being asked to take the skill check assessment so he/she can also provide feedback on those materials. Upon completion of the feedback session and skill check, please return the feedback form to Dawn Shields as soon as possible. Thank you for your assistance!

TBLCS Webmail Application Training

Page 245


Feedback Form

Date______________________________ Student___________________________ Teacher___________________________

Clarity of Instruction

Impact on Learners

Feasibility of Modules

Strengths / Weaknesses Other

Were all sections of the materials clear and logical?

Do the materials allow adequate opportunity for practice?

Where the graphics helpful and easy to read?

Should any parts be revised for clarity?

Would you recommend this module to a fellow student?

Was there anything you thought would be covered that was not?

Were the modules appropriate for TBLCS students?

Was there enough time allotted for each module?

What was most helpful to you when completing the modules?

What should be revised before these modules are shared with the student body?

What other feedback would you like to share?

Learner’s Feedback (Please be as detailed as possible.)

TBLCS Webmail Application Training

Page 246


Learnerâ&#x20AC;&#x2122;s Feedback (Please be as detailed as possible.)

TBLCS Webmail Application Training

Page 247


Small Group Results

Upon receipt of small group results from ten students, the project team reviewed all comments and grouped them by category. All of the results fell into one of three categories: comments about the overall design and implementation of the instruction; the design and layout of the instructions, modules, or webpage; and the actual instruction and content within it. These comments were placed into the revision table. The team then went through the table to determine which comments warranted revisions, should be considered for revision if possible, and needed no revision.

Of the eighteen comments up for discussion, eleven required no revision on our part. Nine were positive comments about the clarity of the instruction, graphics, content, layout, and modules. The other two comments requiring no revision dealt with subjects beyond our control. First, the students completing the modules did not like that the TBLCS Webmail application does not match the school colors. This is something that we can not control since the webmail application comes from the IU. Second, a few students commented that the training was boring and suggested adding music or animated pictures. This revision was not made because the training goes was purposely designed to go slow and not contain animated pictures or music because they would be a distraction.

There was only one comment from small group evaluations that the group chose to consider but not implement. Students commented that the voice in the modules was too slow and deep. Since changing this would require completely re-recording all modules, this is a revision that could be made in the future if the Technology Specialist at TBLCS wishes to. Additionally, for the same reason we did not add music or pictures, we did not wish to change the voice. The recording was purposely designed to go slow so that all students could follow along.

TBLCS Webmail Application Training

Page 248


Six of the feedback comments were discussed and it was determined that revisions would be made accordingly. First, students asked that the navigation be shown at the end of each module instead of the user having to close the window to go back to the main page. Now, the user will click a module link which will open full screen in the same window. Instead of having to close the window to go back to the main page, at the end of the module they will be automatically taken back to the main page. The second change made was because the mouse pointer appeared to be blocking the text during instructions which involved entering text. All instances of the mouse blocking the text have been changed. Students’ third comment was that it would be helpful to have a direct link back to the TBLCS home page (www.tblcs.org) in the left navigation bar. Because this allows for ease of navigation around the TBLCS website, we added the link.

The last three revisions dealt with the instruction and content. The first comment made about the instruction was that modules fifteen and sixteen do not explain any of the email options and appeared to be “a waste of time.” Therefore, these modules were redesigned to include instructions on how to empty the trash, check spelling, change the number of messages shown to 100, and understand column organization. Next, students felt that the directions for viewing the modules on the home page were confusing and should more clearly state to view only three to four modules at one sitting. The last comment was also about the instructions on the home page. Included on this area of the site were the directions explaining the Captivate controls present when viewing the modules. To remedy both of these problems, a Word document with instructions for the control panel was added to the left navigation bar. Because these instructions were removed from the main window, the remaining text was clearer.

TBLCS Webmail Application Training

Page 249


Small Group Revisions

Comment Observation

Revision

Consider for Revision

No Revisions Needed

Overall: All students agreed that the overall instruction is clear, flows logically, and is well paced.

-

-

No revisions needed.

Overall: There is enough practice time and it can be based on individual needs.

-

-

No revisions needed.

Overall: The time per module is good. Not too long.

-

-

No revisions needed.

Design/Layout: The graphics were clear and easy to read.

-

-

No revisions needed.

Design/Layout: Layout is consistent with the website.

-

-

No revisions needed.

Design/Layout: The color scheme of the webmail does not match the website colors.

-

-

We have no control over the color scheme of the webmail application.

A user will now click a module link which will open full screen in the same window. At the end of the module they will be sent back to the main page again.

-

-

Design/Layout: Have the navigation at the end of each module instead of closing the window to go back to the main page.

TBLCS Webmail Application Training

Page 250


Design/Layout: The mouse pointer in some places appears in the way of the typing which blocked the view of what is typed. Comment Observation

All instances of the mouse blocking the text have been changed. Revision

-

-

Consider for Revision

No Revisions Needed

Design/Layout: Include a direct link back to www.tblcs.org from the left navigation section.

A link to www.tblcs.org has been added to the left navigation bar.

-

-

Instruction/Content: The instruction was useful. Students responded that if they needed help and did not know how to use webmail they would recommend this to their friends.

-

-

No revisions needed.

Instruction/Content: Content was easy to understand and everything they need to know how to use was covered.

-

-

No revisions needed.

Instruction/Content: All students said that they could understand the modules and instructions; they were simple and easy to understand.

-

-

No revisions needed.

Instruction/Content: It was helpful that they could replay or go back to review parts of each module if needed. Students liked having control over the presentation of content.

-

-

No revisions needed.

-

Changing this would require completely rerecording all modules. This is a revision that could be made in the future if the Technology Specialist

-

Instruction/Content: The voice on the recording is slow and too deep. The voice would be more interesting if it included some humor or tone changes.

TBLCS Webmail Application Training

Page 251


at TBLCS wishes to.

-

-

The training goes slow and does not contain animated pictures or music because it would be a distraction.

Instruction/Content: Module 15 and 16 do not explain any of the options so why are they there? That is a waste of time.

Module 15 has been changed to that students will be instructed how to empty trash on logout and check spelling. For module 16, students will be instructed how to change the number of messages to 100 and then the display order of messages. Column options will be briefly explained.

-

-

Instruction/Content: The directions for viewing modules (on the home page) are confusing. They should more clearly state to view only 3-4 modules at one sitting.

The instructions in the main window of the TBLCS Webmail home page have been restructured for clarity.

-

-

Instruction/Content: The Captivate button instructions are confusing.

A Word document with instructions on using the Captivate buttons has been added to the left navigation bar.

-

-

Instruction/Content: The training is boring.

TBLCS Webmail Application Training

Page 252


Field Trial Plans Upon completion of the 1 to 1 and small group evaluations, the instructional materials will be revised and field trials then will be conducted. The revised instructional materials will be presented to thirty students at the TBLCS site. Students from across the target audience, grades 6 â&#x20AC;&#x201C; 12, will be selected for field trials. This will include fifteen students in grades six through eight and fifteen students in grades nine through twelve. Learner data will be collected using the same form as the small group evaluation.

While the students participating in the field trial self-administer the web-based materials, teachers will observe and assess student implementation of the instructional materials using Skill Check documents.

Teachers will complete the Field Trial Questionnaire, a series of

statements concerning the student use of the materials.

The degree of implementation of

the materials will be further determined through observation of the instruction.

Field trial data will first be analyzed and interpreted using the same procedure as employed during small group data collection, the Field Trial Questionnaire, and observation of the students as they work through the materials. Reoccurring problems across the target audience will be closely examined to determine the reason for the issue, and revisions will be designed based upon those reasons. Because the materials are designed for use with all sections of the target audience, materials will also need to be revised if a particular section of the target population is having problems in an area.

The second step of analyzing field trial data concerns those teachers observing the students. After observing the students as they self-administer the materials, teachers will complete the Field Trial Questionnaire. This information will be summarized and problems that are

TBLCS Webmail Application Training

Page 253


common across all questionnaires and are consistent with performance of the modules will be addressed by revising the instructions.

TBLCS Webmail Application Training

Page 254


1. The teacher instructions, Skill Check documents, TBLCS Webmail, and modules were available to me when observing and assessing completion of TBLCS Webmail training. 2. The teacher instructions and the accompanying Skill Check documents provided all of the information necessary for me to observe and assess completion of the TBLCS Webmail training modules. 3. The personnel support that I needed to observe and assess the module completion was available to me. 4. The facilities that I needed to observe and assess students completing the module were available. 5. The purpose for instruction was clear to those students completing the TBLCS Webmail modules. 6. The purpose for instruction on the TBLCS Webmail modules was clear to me as I observed and assessed module completion. 7. The instructional materials required adaptation to fit my group of students. 8. The instructional materials were completed as directed. 9. Any information necessary for completion of the TBLCS Webmail training modules was easy to locate. 10. I found the TBLCS Webmail module training easy to assess while observing. 11. I feel that completing the TBLCS Webmail modules was valuable for my students. 12. I would recommend completion of the TBLCS Webmail modules to new students and/or staff. Please include suggestions for improvement of the TBLCS Webmail modules, teacher instructions, or Skills Check documents below. (If necessary, please continue your comments on the back or attached another page.)

TBLCS Webmail Application Training

Page 255

Strongly Disagree

Disagree

Agree

Directions: Please place a check mark in the box to show the degree to which you agree with the following statements regarding your observation and assessment of the TBLCS Webmail training modules.

Strongly Agree

Field Trial Questionnaire


Summative Evaluation Plan The summative evaluation will assess the validity of the instructional materials and help determine if the materials still meet the training need for a new round of students.

Timeframe of the Summative Evaluation The summative evaluation will be conducted in the Fall of 2008. This timeframe is appropriate because all existing students would have gone through the TBLCS Webmail Application training in the Spring of 2008 and new students entering the school for the 2008 â&#x20AC;&#x201C; 2009 school year will be asked to take the training to familiarize themselves with the webmail application. This will allow the evaluators to observe a new group of students as they complete the training and skill check assessments to determine if the materials still meet the TBLCS training need.

Collection of Data Data will be collected using both the objectivism and subjectivism approaches. Using the objectivism approach, teachers and learners will be use the same forms used in the initial one-to-one and small group evaluations. This method of data collection will provide a point of comparison between the formative evaluation and summative evaluation scores to see if the instructional goal was achieved the second time around, and test the reliability and validity of the skill check assessment.

The subjectivism approach will also be used, since students will provide additional feedback that will help to assess usability, clarity, and the learnersâ&#x20AC;&#x2122; reaction to the materials. The teacher will observe learner attitudes as well as being available to answer any questions, and document the questions asked. Subjectivism gives the evaluator an additional view of

TBLCS Webmail Application Training

Page 256


learner attitudes to discover anything critical that may have been missed during the formative evaluations.

Conducting the Summative Evaluation The TBLCS Technology Specialist will select students from the target audience, grades 6-12, and the teachers and Technology Specialist will work collaboratively to conduct and gather information for the summative evaluation. These individuals were selected to conduct the summative evaluation for two reasons. First, the project team individuals are not local to the Huntingdon, Pennsylvania area. Second, the project team feels that the students are more likely to provide candid feedback to individuals they already know, their teachers, versus the project team.

The teachers will be given a feedback form to gather feedback from the learner as the learner completes the training. After completion, the teacher will implement skill check assessment questions for additional feedback. For the small group evaluations, the learners will be asked to complete the training while in the classroom with the teacher. After completion of the training, the teacher will implement the skill check assessments and any additional feedback and forward the information to TBLCS Technology Specialist.

Analyzing Data The summative evaluation will assess student performance using quantitative measures (the skill check assessment scores) and qualitative measures (teacher observations). The data will be analyzed using the same procedures as employed during the small group evaluation and one-to-one evaluations, and observation of the students as they work through the materials. All of the information will be summarized and any recurring issues

TBLCS Webmail Application Training

Page 257


found within the skill checks and observations will be documented. The focus of the feedback will be to assess if the training still meets the needs of the client.

Reporting Results All completed feedback reports and skill check assessments from both the one-to-one and small group evaluations will be forwarded to the TBLCS Technology Specialist, who will fax copies to the project team for review and evaluation.

Indicators of Success The summative evaluation will test learner understanding and validity of the TBLCS Webmail application training. Successful training will be determined by whether the students can pass the skill check assessments that demonstrate their ability to perform the tasks. If the learners do not understand the directions, are unable to complete the training, or do not pass the skill check assessments, then training was not effective.

TBLCS Webmail Application Training

Page 258


Client Sign-Off

TBLCS Webmail Application Training

Page 259


Instructional Materials The remaining pages in this binder are copies of the web-based instructional materials for both the learners and teachers who will facilitate the skill check assessments. Final materials will be made available via the TBLCS home page, www.tblcs.org.

TBLCS Webmail Application Training

Page 260


TBLCS Webmail Application Training