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Support staff

Support staff

Learning and development guide 2014–15

We will support and develop our staff, eliciting from them their personal best... We will develop recognised pathways for career and personal development. Challenge what you know.

People and Organisational Development (POD)

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Learning and development guide 2014–15

Contents

Welcome from Leigh Casey List of contributors Highlights of 2013–14 and looking forward to 2014–15 Combining options: members of support staff Institute of Leadership and Management (ILM) programmes Level 5 Certificate in Leadership and Management Level 3 Certificate in Leadership and Management Level 2 Certificate in Leadership and Team Skills Leadership and Management skills Making the most of your resources Hands on financial management Having constructively challenging conversations Project Management – principles Project Management – applications Project management support tools Health and safety responsibilities for supervisors Risk assessments Practical manual handling for managers and supervisors Health and safety co-ordinators’ development programme Fire warden training Personal Effectiveness and Safety Developing resilience Creativity and innovation Working with influence Handling challenging workplace behaviour Excellent customer service Writing business necessary minutes and notes Data Protection and the Freedom of Information Act 2000 (classroom based) Data Protection Act 1998 (online) Office health and safety Fire safety training Introduction to manual handling Local exhaust ventilation Laser/optical safety Introduction to radiation protection Ladder safety Inspection and testing of electrical equipment Introduction to biological safety Compressed gas safety Chemical risk assessment Chemical and laboratory safety Change and transition Leading successful change Handling challenging personal transition Managing performance Personal Development Review (PDR) for reviewers of support staff PDR for reviewees (support staff) PDR ongoing support and surgeries Presenting yourself effectively Presenting yourself with impact CV writing and interview skills Becoming an effective interviewer Special stages in your career

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Career development workshops Central induction Managing your retirement Coaching and mentoring Becoming a member of the University’s coaching academy Coaching support from the academy Being an effective mentor Buddying, work shadowing and job swaps Diversity in the workplace Online equality and diversity training Recruitment and selection workshops Unconscious bias workshop First aid courses First aid at work Emergency first aid at work First aid update Hospitality and Accommodation Services (HAS) courses Control of Substances Hazardous to Health (COSHH) Customer care HAS induction Level 2 Food Hygiene Level 2 Food Hygiene refresher Level 3 Food Hygiene Writing skills Hazard Analysis and Critical Control Points (HACCP) for catering professionals Level 3 refresher Basic Safeguarding Paediatric first aid English for Professionals Level 4 Food Hygiene Online/eLearning (Canvas) Training Courses Canvas: introduction for staff Canvas: managing and presenting content Canvas: communication tools Canvas: creating and managing assignments Canvas: computer-marked assessments IT Training

20 20 20 21 21 22 22 23 23 23 24 24 24 25 25 25 25 25 25 25 25 25 25 26 26 26 27 27 28 28 28 29

How to book You will find dates and booking forms for all courses and workshops, including those for IT training, Workplace Wellbeing, the Project Office and Hospitality and Accommodation Services (HAS) on the POD website: intranet.birmingham.ac.uk/staff/development/index.aspx We would always encourage you to discuss your choices with your line manager before booking, to ensure that these support local needs and enhance the skills you need to do your current job as well as contribute to your own career development. Once you have booked, we would be very grateful if you could do your best to attend or, if this is not possible, to give us as much notice as you can so we can offer your place to someone else.


Support staff

Welcome from Leigh Casey, Head of People and Organisational Development Welcome to this guide which outlines the learning and development options available to you in 2014-15 as a member of support staff. Every entry in the booklet helps to underpin the Birmingham Professional, which, in turn, supports the University’s strategic framework by ensuring all staff members are supported and developed to give their best. We have drawn together and connected programmes, courses, workshops and one to one and on-line development opportunities from People and Organisational Development (POD), IT training, Workplace Wellbeing, the Project Office and Hospitality and Accommodation Services (HAS), so that you can see, in one place, what is open to you. We have kept some classic and time-honoured offerings alongside those we added last year, which proved useful and popular and have added new ones to help with the fast-moving challenges we all face. Some of the courses and programmes are run at central locations. An increasing number are now run in your own workplace, with local colleagues, so that we can tailor material to best suit your specific needs. The POD consultant for your College or area of Corporate Services will deliver many of these workshops and courses and, along with your local HR team, will be your main point of contact for queries. As the year progresses, it is likely that we will make minor amendments and updates to this guide and we will almost certainly continue to broaden the range of options. You can keep up to date with developments via Twitter and the POD website. Please see the POD website homepage for further details. (intranet.birmingham.ac.uk/staff/development/index.aspx) We hope you find this guide helpful. We would love to hear your feedback and comments. Please contact Tom Stanasiuk, POD Operations Officer, in the first instance (x58108 t.stanasiuk@bham.ac.uk). We all wish you luck with your development. Best wishes, Leigh

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Learning and development guide 2014–15

List of contributors

We would like to thank the following who have contributed to this brochure or who have helped us with feedback and suggestions over the last two years. POD

Project Office

Feedback

„„ Kate Crane

„„ Pippa McNee

„„ Heather Paver

„„ Yvonne Yelken „„ Vince O’Grady „„ Marc Adams

Legal Services „„ Debbie Warren

„„ Elaine Clough „„ Ryan Sharman

CLAD-LS „„ Clare Saunders „„ Michelle Arnold „„ Matt Sherlock „„ Gareth Rainford „„ Trevor Batchelor HAS „„ Michelle Khan-Price „„ Cheryl Shepherd Wellbeing „„ Leslie Wright „„ Frances Wakefield „„ Mark Hoare „„ Sophie Gask

Finance „„ Gill Ball „„ Greg Langston „„ Suki Basra

E-brochures Project team

„„ Sarah Brant

Project Leader

„„ Adrian Buckley

„„ Leigh Casey

„„ Declan Vaughan „„ Jennie Lapworth

Project Manager

„„ Bal Bansal

„„ Tom Stanasiuk

„„ Alison Jinks „„ Niamh Kelly

Supplier

„„ Helen Webb

„„ Design and Publications

„„ Sapna Patel

Library Services „„ Judith Hegenbarth „„ Christopher Cipkin „„ Lynne Harris „„ Zbig Gas „„ Sue Stevens

„„ Emma Sweeney

Proof reader

„„ Conor McGoldrick

„„ Anita King

„„ Anna Williams (Fawcett) „„ Dan Cartwright „„ Lynda Tait „„ Una Martin „„ Janet Lord

Design and Publications „„ Production team

„„ Duc Pham „„ Andrew Sanders


Support staff

Highlights of 2013–14 and looking forward to 2014–15 2013-14 was a busy year for learning and development. The key event was the pilot of the Emerging Leaders’ Programme, which ended at the end of March 2014. After a review of the pilot, POD is now running two cohorts each year. This has given POD a good basis on which to pilot some development interventions this year for those new to leadership and management (see page 9). The second highlight of the year has been the launch of a range of workshops to support the

University’s inaugural year of Equality and Diversity in Employment. You will find the details of the relevant workshops (Recruitment and Selection, Promotions and Unconscious Bias) on page 23. More workshops have been delivered locally in Colleges and Corporate Services to help colleagues address real-life issues. This change is supported by developments in IT, such as Canvas, which bring us nearer to providing development on demand, so that you do not have to wait for a course. There will be more to come in 2014-15.

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Learning and development guide 2014–15

Combining options: members of support staff

While all of the development options in this brochure ‘stand alone’, sometimes you may want to combine options, for example if you are taking on a new role. Overview The two most obvious points in your career are when you join the University and when you first step up to a team management role and we have set out below some options for you. There are other combinations that work well together (for example, attending a leadership programme while having a 1-1 one to one coaching programme intervention). If you would like any help or advice, please speak to your local POD consultant in the first instance.

New joiner: support staff

New manager: support staff

For new members of support staff, we would suggest that, as well as your local induction options, you select the following: „„ Data protection and the Freedom of Information Act 2000 (mandatory) (page 13) „„ Office health and safety (page 14) „„ Fire safety training (page 14) „„ Central induction (page 20) „„ Online equality and diversity training (page 23) „„ Recruitment and selection workshop (both the online training and workshop are mandatory before you can sit on a recruitment or promotion panel from 2015) (page 23)

For members of support staff who have recently taken on managerial responsibilities, we would suggest combining the following options: „„ Making the most of your resources (page 9) „„ Having constructively challenging conversations (page 9) „„ Personal Development Review (PDR) for reviewers of support staff (page 18) „„ PDR ongoing support and surgeries (page 18) „„ Unconscious bias workshop (page 23) „„ Online equality and diversity training (page 23) „„ Recruitment and selection workshop (both the online training and workshop are mandatory before you can sit on a recruitment or promotion panel from 2015) (page 23)


Support staff

Institute of Leadership and Management (ILM) programmes ‘I cannot over emphasise how useful ILM has been and will be for my career.’ Anna Fawcett, Manager at Winterbourne

Level 5 Certificate in Leadership and Management The programme is currently being updated to more closely support the development of individuals in achieving the University’s objectives. The new programme will be available from January 2015 and information will be made available via our website and Twitter feed. Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk).

of previous management training whose current role encompasses budgetary control and responsibility for staff or supervisors. What you will be able to do after the programme You will be able to use core management techniques to drive better results and develop your ability to provide strategic leadership through identification of improvement initiatives to support the development of University goals. Content „„ Assessing your own and the organisation’s

Duration Seven days (over a period of approximately eight months) plus a two-hour induction and three two-hour tutorials. Delivery method Workshops at POD House (31 Pritchatts Road) plus directed self-study. Who it is suitable for Members of support staff with evidence

ability to translate vision, mission and strategic goals into operational objectives with realistic and measurable targets „„ Evaluating your own ability to manage effectively and efficiently „„ Gaining an understanding of how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives „„ Determining how to measure and monitor performance against budgets and objectives

„„ Ability to recognise how innovation

and change can be managed within an organisation „„ Building the ability to propose innovative solutions to improve organisational performance „„ Leading and managing change within an organisation. So what’s distinctive? The opportunity to gain a widely recognised professional qualification which will enable you to become a highly effective operational manager and set you on the path to becoming a successful strategic leader. Level 3 Certificate in Leadership and Management Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk). Duration Ten and half days (over a period of approximately eight months) plus a two-hour induction and two, two-hour tutorials. Delivery method All classroom workshops will be run at POD House (31 Pritchatts Road). Your directed self-study can be based wherever is convenient for you. You will be required to complete and submit: „„ Six work based written assignments „„ A problem solving and change report „„ A learning log and a change and personal development plan You will also be required to present your problem solving and change report to your line manager and hold regular and change debriefings with him/her. Who it is suitable for Support, academic and academic-related staff who have management responsibilities but have had limited formal training, and are serious about developing their capabilities. The programme also supports practising team leaders, who are seeking to move up to the next level of management, and also managers who need to lead people through organisational change.

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Learning and development guide 2014–15

What you will be able to do after the programme You will be able to use a range of key management skills to develop and drive the organisation forwards from within your team and to manage, motivate and engage your team with confidence. Content „„ Assessing, evaluating and developing your

own performance and that of your team „„ Critiquing your own leadership style in the context of a variety of models and identify ways in which you can improve „„ Applying a range of motivational theories to the engagement and development of your team members „„ Identifying what makes a successful team and how this is reflected in your own team performance „„ Producing effective solutions to work-based problems and areas for development „„ Developing knowledge of the psychology and process of change to implement successful changes in your workplace. So what’s distinctive? The opportunity to gain a widely recognised professional qualification which will set you on the right path to becoming a highly effective operational team manager.

Level 2 Certificate in Leadership and Team Skills Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk). Duration Nine days (over a period of approximately seven months) and a one-hour induction plus two, one-hour tutorials.

What you will be able to do after the programme You will be able to use your greater knowledge of basic leadership and team skills to help motivate your team to perform, to deal with change in the workplace and to communicate effectively with your team members and other colleagues. Content „„ Identifying your own leadership

Delivery method All classroom workshops will be run at POD House (31 Pritchatts Road). Your directed self-study can be based wherever is convenient for you. You will be required to complete and submit: „„ Nine written assignments „„ A department induction folder „„ Learning log and personal development plan You will also be required to hold regular debriefings with your line manager. Who it is suitable for This programme, which provides a solid foundation for development into a management role, is for support, academicrelated and academic research staff who are team leaders currently or who supervise the work of a team member.

strengths and areas for development „„ Exploring different styles of leadership

and the circumstances to which these are best suited „„ Learning how to create meaningful objectives which will provide clarity for those whose work you lead „„ Enhancing your role in managing the performance of others „„ Developing a greater understanding of the most effective ways to communicate with your team and colleagues „„ Identifying the reactions and attitudes of yourself and others during change „„ Implementing plans when allocating work „„ Understanding how to make diversity a part of the team culture „„ Implementing activities to support effective induction in the workplace So what’s distinctive? The opportunity to build rock solid foundations for your career in management while gaining a widely recognised professional qualification.


Support staff

Leadership and Management skills

New programme coming autumn 2014 POD plans to pilot a development programme for new leaders and managers in autumn 2014 and roll this out more widely in spring 2015. This programme will be modular and open to all. You will be able to plan your own development by picking the options that best suit your needs. Many of these options will be available on-line. You will be able to store them in your own development portfolio and assess your progress. You will be able to access assistance from the University’s Coaching Academy if this would be helpful. Please look out for details on the POD website during 2014/15.

Overview In this section you will find a range of development options to support you as you take on managerial responsibilities, including how to manage the resources available to you, such as finance, making your projects more successful and assessing risk.

Content There will be a strong focus on practice sessions and discussion. There will be some self diagnosis work to establish your preferred management style and to help you judge how appropriate this is to the circumstances in which you work. In addition there will be discussion sessions on: „„ Tactics for effective time management „„ What might lie behind the presenting issue of ineffective time management „„ Awareness of team roles and how to use them effectively „„ An overview of leadership styles and identification of your own preferred style of leadership „„ Establishing and monitoring team priorities and getting the team members behind you

„„ How budgets are set at the University

So what’s distinctive? A highly practical course which provides you with the basic toolkit for managing your team.

Key contact Marc Adams (x45949 m.adams@bham.ac.uk).

Hands on financial management (offered in conjunction with the Finance Team)

Making the most of your resources

Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk).

Key contact Elaine Clough (x58771 e.clough@bham.ac.uk).

Duration One day.

Duration Two days.

Delivery method Classroom based at POD House (31 Pritchatts Road).

Delivery method Classroom based at POD House (31 Pritchatts Road). The workshop may also be run locally with eight to twelve participants. Who it is suitable for You will be responsible for leading teams of academic, academic-related or support staff. You need to know how to manage your time and to help your team colleagues manage their time. You need to be able to flex your management style to get the best out of your team. It is more likely than not that you are at an early stage as a manager. What you will be able to do after the course You will be able to focus your team on a clear set of priorities, ensure that these are achieved in an appropriate timescale and use the talents of your team in the most beneficial way.

Who it is suitable for You will be a member of academic, academicrelated or support staff, responsible for putting budgets together, monitoring and reporting on them and taking necessary corrective action during the year. What you will be able to do after the course You will be able to produce a simple budget, quickly resolve monitoring problems and talk confidently to your colleagues about relevant financial matters. Content There will be a strong focus on discussion and issue resolution. This will include working through real-life budget issues which we will encourage you to bring to the workshop. In addition there will be sessions on:

and an explanation of the framework that approves and monitors them „„ The basics of setting a simple budget, using zero based budgeting techniques „„ Finance terminology made simple, so you can converse with confidence and explain the basics to your colleagues „„ Budget warning signs and what to do about them So what’s distinctive? This is an opportunity to ask any questions you like about finance and to build your confidence in this area. Having constructively challenging conversations

Duration One day. Delivery method Classroom based at POD House (31 Pritchatts Road). The workshop may also be run locally with eight to twelve participants. Who it is suitable for This course is suitable for academic, academic-related or support staff who manage or supervise the work of others and who, in the course of their work, need to address and resolve what may be a difficult or challenging situation. What you will be able to do after the course You will have the confidence to take back what you have practised on the course (a challenging conversation of your choice) to prevent a challenging or potentially challenging situation from escalating. Content Focus on practice sessions and specifically: „„ A useful structure to follow when you face a challenging conversation „„ A ‘real play’ of your own specific challenge, with feedback, in a safe environment „„ A timely identification of the risks of not having the conversation and the benefits if you do So what’s distinctive? The opportunity to plan out a critical conversation in advance and the chance to build your confidence to deliver it.

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Learning and development guide 2014–15

Project Management – principles

Project Management – applications

Project management support tools

(offered in conjunction with the Project Office)

(offered in conjunction with the Project Office)

Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk).

Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk)

Duration One day.

Duration Two days.

Delivery method Classroom based at POD House (31 Pritchatts Road).

Delivery method Classroom based at POD House (31 Pritchatts Road).

In addition to the two workshops detailed above, the Project Office has a range of resources to help you manage your projects as effectively as possible. As well as the project management handbook, you have access to toolkits designed to help you, among other things, with project planning, project health checks and risk management. Please contact the Project Office directly (projects@contacts. bham.ac.uk and intranet.birmingham.ac.uk/it/ projects/index.aspx), Ryan Sharman in POD (x43401 r.j.sharman@bham.ac.uk) or your local POD consultant for further information.

Who it is suitable for You will be a member of academic, academicrelated or support staff who manages small projects. You are likely to be new to project management and require an understanding of the University of Birmingham project management methodology.

Who it is suitable for You will be a member of academic, academicrelated or support staff who manages small or medium sized projects and you may have some experience and/or limited formal project management training. You require a greater understanding of the University of Birmingham project management methodology and you may have attended an introductory project management course and wish to apply the concepts covered, to a simulation.

What you will be able to do after the course You will be able to explain the purpose of various project stages and relevant documentation, project success criteria, benefits management, the purpose of a business case, stakeholder analysis and risk management. Content Focus on theory, the University project management handbook, practical exercises and a case study, specifically: „„ Why some projects succeed while others fail „„ The stages of a project „„ Project documentation „„ How to put a business case together „„ How to conduct a stakeholder analysis and put together a communications plan „„ Determine roles and responsibilities appropriately „„ Set tolerances and know how to raise issues in a timely fashion „„ How to review a project So what’s distinctive? The opportunity to formalise common practice (and common sense) within a structured framework.

What you will be able to do after the course You will be able to put into practice enhanced project management skills, including leadership skills, gained from your experience of working on a simulation. Content Focus on simulation, theory and the University project management handbook, specifically: „„ How to explain the importance of gathering project requirements „„ How to schedule a project, manage risks and report effectively on project progress „„ The importance of involving the project team in planning „„ Describing the roles and responsibilities of the parties involved in a project „„ Carrying out a project review „„ Knowing the basic principles of influencing and negotiating, managing meetings, leading teams and leading change as these skills apply to the role of project manager So what’s distinctive? The opportunity to get under the skin of project management, using a well-regarded business simulation.

Health and safety responsibilities for supervisors (run by Workplace Wellbeing) Key contact Dean Cross (x45252 d.f.cross@bham.ac.uk). Duration 45 minutes. Delivery method Local delivery. Who it is suitable for You will be a member of academic, academicrelated or support staff who manages a team (in terms of this workshop, this means you are a ‘supervisor’ if you have the power and authority to give instructions and/or orders to team members, and be held responsible for the work and actions of other employees, or those under your day-to-day control). What you will be able to do after the course You will be able to safely discharge your health and safety responsibilities as a ‘supervisor’. Risk assessments (run by Workplace Wellbeing) Key contact Mark Hoare (x44947 m.r.h.hoare@bham.ac.uk). Duration Half day. Delivery method Classroom based. Who it is suitable for You will be a member of academic, academic-


Support staff

related or support staff who has to carry out risk assessments personally or supervise those who do. What you will be able to do after the workshop You will be able to: „„ Display your awareness of the health and safety arrangements at the University „„ Understand the reasons for risk assessments „„ Understand the theory of carrying out a risk assessment and put this theory into practice Practical manual handling for managers and supervisors (run by Workplace Wellbeing) Key contact Frances Wakefield (x45251 f.l.wakefield@bham.ac.uk). Duration One day. Delivery method Centrally, at 54 Pritchatts Road. Who it is suitable for You will be a member of staff who has health and safety responsibilities and may be carrying out manual handling risk assessments. What you will be able to do after the course You will understand the duties of an employer and also know how to carry out practical lifting tasks and find solutions to problems. You will also be able to apply your knowledge of anatomy and physiology. Health and safety co-ordinators’ development programme (run by Workplace Wellbeing) Key contact Mark Hoare (x44947 m.r.h.hoare@bham.ac.uk). Duration Four half-day modules, run annually. Delivery method Classroom delivery at 54 Pritchatts Road. Who it is suitable for You will be a health and safety co-ordinator or another staff member who has health and safety responsibilities.

What you will be able to do after the workshop You will be able to advise on health and safety issues, based on your understanding of the health and safety legislation applying to the University. You will understand the University’s policy on management of health and safety at University and local level. Content „„ The identification of common hazards and risk assessments, inspections and accident investigations „„ The health and safety legislation applying to the University „„ The University’s policy on management of health and safety at University and local level „„ Health and safety law „„ Role of the enforcing authorities „„ Information and standards „„ Electrical safety „„ Fire safety „„ First aid arrangements „„ Emergency arrangements „„ Accident procedure and investigation „„ Ergonomics including workstation design and VDUs „„ Stress Fire warden training (run by Workplace Wellbeing)

Key contact Melanie Ashfield (x45817 m.ashfield@bham.ac.uk). Duration Two hours, generally the first Tuesday of every month. Delivery method Classroom delivery at 54 Pritchatts Road. Who it is suitable for You will be a member of academic, academicrelated or support staff who has fire warden responsibilities. You should attend this training every two years. What you will be able to do after the workshop You will be able to ensure colleagues and visitors evacuate the building safely and efficiently in case of an emergency. Content You will learn how to: „„ Respond to a fire alarm „„ Know what to do if you suspect a fire „„ Check buildings safely for occupants „„ Know what fire-fighting equipment to use and when to use it „„ Check buildings for obvious fire risks and know who to report them to „„ Apply the University’s fire policy and related legislation

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Personal Effectiveness and Safety

Developing resilience Key contact Elaine Clough (x58771 e.clough@bham.ac.uk). Duration One day. Delivery method Local delivery, run with eight to twelve participants. The workshop will be delivered jointly by POD and the Workplace Wellbeing team. Who it is suitable for You will be a member of academic, academicrelated or support staff facing a change in your working life in the near future. This could be a change in role or a new project. Alternatively, you may wish to develop skills, attitudes and tactics to help you deal with an increasingly demanding workload and/or more effectively manage your responses. What you will be able to do after the course You will be able to draw on techniques you learn during the workshop to help you meet any challenges and surprises at work pro-actively and positively. You will be more consciously aware of and be better able to manage your emotions. Content There will be a strong focus on discussion, practice of techniques and personal reflection. The workshop will be delivered locally, and we will tailor the content both in advance and on the day to suit your needs as closely as we can. So what’s distinctive? Practical, relevant tools and tips to help you make the most of, and feel comfortable with, each and every working day.

Who it is suitable for You will be a member of academic, academicrelated or support staff who is playing a key role in an initiative or project requiring an innovative solution. Alternatively, you may be part of a team examining how the University or your team might do something differently. Consequently, you need to produce some high calibre ideas and be able to quality control these.

Road). The workshop may also be run locally with eight to twelve participants.

What you will be able to do after the course You will be able to generate better ideas which will contribute to the success of your project.

What you will be able to do after the course You will be able to conduct productive relationships with your colleagues assertively, confidently and also with due regard to their varying viewpoints.

Content There will be a strong focus on exercises and discussions to help generate ideas. The workshop will also offer guidance on how you might assess the quality of your ideas. Finally, it will introduce a range of tools, models and aids, contained in a workbook, which you will find useful after the workshop.

Key contact Vince O’Grady (x46050 v.c.ogrady@bham.ac.uk).

So what’s distinctive? An opportunity to stand back from the day to day work and use your mind to help generate innovative ideas and practices.   Working with influence

Duration One day.

Key contact Marc Adams (x45949 m.adams@bham.ac.uk).

Delivery method Classroom based at POD House (31 Pritchatts Road). The workshop can also be run locally with eight to twelve participants.

Duration Two days.

Creativity and innovation

Delivery method Classroom based at POD House (31 Pritchatts

Who it is suitable for You will be responsible for leading teams of academic, academic-related or support staff. Alternatively, your job may need you to influence colleagues across and outside the University to achieve results.

Content There will be a strong focus on practice sessions. This will include working through the real-life issues you face. In addition there will be discussion sessions on: „„ Frameworks of power and influence, including the difference between positional power and personal power and your rights and responsibilities in terms of power and influence „„ Deploying different influencing styles; for example, assertiveness, persuasion and influencing through listening, matching your body language and tone with your words „„ Dealing with others’ unhelpful influencing styles; for example, passive aggressive. So what’s distinctive? This is a relevant, practical course that helps you build on your personal influencing strengths and gives you pointers on how to improve your influence in relationships at work.


Support staff

Handling challenging workplace behaviour

Excellent customer service

Key contact Elaine Clough (x58771 e.clough@bham.ac.uk).

Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk).

Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk).

Duration One day.

Duration Half day.

Delivery method Local delivery, run with eight to twelve participants.

Delivery method Classroom based at POD House.

Who it is suitable for You will be a member of academic-related or support staff who interacts with customers and service users and their needs, in today’s competitive market, to provide the best possible perception of the University.

Who it is suitable for You will be a member of academic-related or support staff who takes minutes or notes from committee or departmental meetings regularly and who feels that you would benefit from having a more structured approach.

What you will be able to do after the course You will have built on your existing customer service skills to improve your own success and that of your team and the University.

What you will be able to do after the course Work with increased confidence to take even more relevant notes and to produce even more appropriate minutes.

Content Exploration of the concept of excellent customer service in the University context and development of even more positive approaches to working with colleagues, students and external contacts. In addition you will consider: „„ Who are my customers and what are their expectations? „„ Appropriate standards of ‘service’ „„ How to deal with challenges and challenging people „„ How to manage your own behaviour „„ Customer problem solving „„ How to eliminate customer service problems

Content Focus on discussion and practice, in particular: „„ Receiving practical guidance on writing minutes, including your pre-meeting preparation „„ Note-taking techniques and techniques for writing up after the meeting „„ Discussion of styles and layout, with advice on how to highlight key issues and decisions „„ Taking the opportunity to make a record of a committee meeting, and to write up minutes of the meeting

Duration One day. Delivery method Local delivery, run with six to ten participants. Who it is suitable for You will be a member of academic, academicrelated or support staff experiencing behaviour displayed by those around you which you find challenging. This may include over-assertive behaviour from colleagues which you find difficult to respond to. It may even include what you consider to be bullying or harassing behaviour. The workshop will also provide an opportunity to reflect on your own behaviour. What you will be able to do after the course You will be able to deal effectively with challenging behaviour from colleagues and understand what options are open to you in such circumstances, including the support available outside your immediate work team. You will be able to modify your own behaviour if necessary. The content There will be a strong focus on discussion and practice sessions. This will include working through the real-life issues you face and helping you find an appropriate response. So what’s distinctive? Tailored support to help you in the face of challenging behaviour and difficult circumstances.

So what’s distinctive? Tailored support to help you and your colleagues provide even better service to your specific customers.

Writing business necessary minutes and notes

So what’s distinctive? Practical and hands-on guidance that you will be able to put into practice immediately. Data Protection and the Freedom of Information Act 2000 (classroom based) Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk) Duration Half day. Delivery method Local delivery, run with eight to twelve participants.

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Who it is suitable for You will be a member of academic, academicrelated or support staff who has just started at the University (please note this training is mandatory for every new member of staff). Alternatively, you may wish to refresh your knowledge of the subject. What you will be able to do after the programme You will be able to put into practice your knowledge of The Data Protection Act 1998 (which provides a legal framework for holding and dealing with personal data) and The Freedom of Information Act 2000 (which permits individuals to access information recorded by public authorities). Content Focus on presentation, discussion and use of examples, covering: „„ The eight principles of the Data Protection Act 1998, including processing of sensitive personal data, data subjects’ rights, offences under the Act; and disclosure of data and current issues relevant to the University „„ The Freedom of Information Act 2000, including the types of data covered by the Act, publication schemes, role of the Information Commissioner, rights under the Act; and how the University deals with requests and exemptions and who can apply them So what’s distinctive? The opportunity to gain an understanding of how the Acts affect your role and the University more broadly and a chance to find out more about the University’s publication scheme. Data Protection Act 1998 (online) Please note that this module does not cover the Freedom of Information Act. If you need to complete training on this subject, an online module is due to be released later this year or alternatively attend a classroom based session.

Who it is suitable for You will be a member of academic, academicrelated or support staff who has just started at the University (please note that this training is mandatory for every new member of staff). Alternatively, you may wish to refresh your knowledge of the subject. What you will be able to do after the programme You will be able to put into practice your knowledge of The Data Protection Act 1998 (which provides a legal framework for holding and dealing with personal data). Content Focus on online material and case studies, covering: „„ The eight principles of the Data Protection Act 1998, including processing of sensitive personal data, data subjects’ rights, offences under the Act; and disclosure of data and current issues relevant to the University So what’s distinctive? The opportunity to gain an understanding of how the Act affects your role and the University more broadly. Office health and safety (run by Workplace Wellbeing)

Key contact Ryan Sharman (x43401 r.j.sharman@bham.ac.uk)

Key contact Mark Hoare (x44947 m.r.h.hoare@bham.ac.uk)

Duration 30 minutes.

Duration Half day.

Delivery method Online (coming soon).

Delivery method Delivered locally.

Who it is suitable for All staff who work in offices and similar work places, need an appreciation of the risks that may be present and want to know how these risks might be controlled. What you will be able to do after the course Apply your knowledge of risks, precautions and procedures to ensure your own health and safety and that of colleagues. Content Focus on input and discussion, specifically: „„ A brief introduction to health and safety „„ How health and safety is managed at the University and at local levels „„ Information about the Health and Safety Unit and its web pages „„ What should be covered in a staff induction „„ Workstations and computers „„ General office risks „„ Fire precautions „„ Emergency procedures Fire safety training (run by Workplace Wellbeing) Key contact Melanie Ashfield (x45817 m.ashfield@bham.ac.uk). Duration One hour, usually the first Wednesday of each month. Delivery method Centrally, at 54 Pritchatts Road. Who it is suitable for All staff members and post-graduates, every two years.


Support staff

What you will be able to do after the workshop You will be able to apply what you have learned to reduce fire risks and false alarms, to identify obvious fire risks and know who to report them to, to respond to fire alarms and to know what to do if you suspect a fire. Introduction to manual handling (run by Workplace Wellbeing) Key contact Frances Wakefield (x45251 f.l.wakefield@bham.ac.uk). Duration Half day. Delivery method Centrally, at 54 Pritchatts Road. Who it is suitable for All staff who carry out significant manual handling as part of their duties. What you will be able to do after the workshop You will know how to carry out your lifting duties safely and apply your understanding of anatomy and physiology.

Duration One and a half hours. Delivery method Centrally, at 54 Pritchatts Road. Who it is suitable for All staff members, and primarily those working in Estates and facilities, who are involved in the selection, purchase or management of local exhaust ventilation systems. What you will be able to do after the course You will understand and know how to work with the key components of an LEV system, the parameters affecting the choice of system, operational and performance measures and how to test their performance.

Key contact Dean Cross (x45252 d.f.cross@bham.ac.uk).

What you will be able to do after the workshop You will understand the following: „„ Radiation and Ionising Radiation „„ Radionuclides and Radiation Generators „„ Units „„ Background Radiation „„ Biological Effects „„ Legislation „„ Local Arrangements Ladder safety

Laser/optical safety

(run by Workplace Wellbeing)

(run by Workplace Wellbeing)

Key contact Mark Hoare (x44947 m.r.h.hoare@bham.ac.uk).

Key contact Dr Gus Zabierek (x45253 g.a.zabierek@bham.ac.uk).

Duration Two hours.

Duration Three hours.

Delivery method Delivered locally.

Delivery method Bespoke course, run locally on demand.

Who it is suitable for This course is aimed at all staff members who use ladders.

Local exhaust ventilation (run by Workplace Wellbeing)

Who it is suitable for This course is mandatory for those staff members who use unsealed radioactive material rather than x-ray equipment, unless otherwise agreed.

Who it is suitable for This course is suitable for all staff members who need an introduction to laser/optical safety and specifically those who work with Class 3R, 3B and 4 laser systems. What you will be able to do after the workshop You will understand the variety of laser products in use, what governs what we do and how do we go about doing it safely, including but not restricted to optical hazards.

What you will be able to do after the course You will be able to check and use ladders safely. Inspection and testing of electrical equipment Key contact Mark Hoare (x44947 m.r.h.hoare@bham.ac.uk). Duration Half day.

Introduction to radiation protection (run by Workplace Wellbeing) Key contact Dr Gus Zabierek (x45253 g.a.zabierek@bham.ac.uk). Duration Three hours. Delivery method Centrally, at 54 Pritchatts Road.

Delivery method Delivered locally. Who it is suitable for This course is aimed at staff members who are involved with maintaining electrical equipment in a safe condition. What you will be able to do after the course You will be able to test equipment using a simple Portable Appliance Tester (PAT).

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Introduction to biological safety (run by Workplace Wellbeing) Key contact Beverley Davies (x45255 b.davies.saf@bham.ac.uk). Duration Two hours. Delivery method This course is arranged and advertised through individual Colleges. Anyone required to attend outside of these scheduled courses should contact Beverley Davies directly. Who it is suitable for This course is mandatory for staff (and new post graduates) who will be working with biological agents and materials: ie, microorganisms, blood, tissue, cells, and also potentially infectious materials such as sewage and environmental samples. What you will be able to do after the course You will understand the following: „„ Hazardous properties of biological materials „„ Applicable legislation „„ Risk assessment „„ Routes of exposure „„ Principles of safe working Compressed gas safety (run by Workplace Wellbeing)

Key contact Dean Cross (x45252 d.f.cross@bham.ac.uk). Duration 15 minutes. Delivery method Online course. Who the course is suitable for You will be a member of staff (or postgraduate student) who handles and uses compressed gases.

Who the course is suitable for This course is aimed at staff members (and post graduate students) handling chemicals and hazardous substances. What you will be able to do after the course You will understand the University’s policy on hazard and risk and how to complete the chemical hazard and risk assessment pro forma. Chemical and laboratory safety (run by Workplace Wellbeing)

What you will be able to do after the course You will understand how to safely store, transport and use compressed gas cylinders.

Key contact Dean Cross (x45252 d.f.cross@bham.ac.uk).

Chemical risk assessment

Duration One and a half hours.

(run by Workplace Wellbeing) Key contact Dean Cross (x45252 d.f.cross@bham.ac.uk). Duration 30 minutes. Delivery method This course is run each term for Colleges and can also be run on demand. To nominate yourself please contact your School’s health and safety coordinator. It can be combined with the chemical and laboratory safety course or run separately.

Delivery method This course is run each term for Colleges. To nominate yourself please contact your School’s health and safety coordinator. Who it is suitable for You will be a member of staff (or postgraduate student) who handles chemicals in a laboratory. What you will be able to do after the course You will understand the University’s policy, the different types of chemical hazard, exposure routes and safe working practices.


Support staff

Change and transition

Leading successful change Key contact Marc Adams (x45949 m.adams@bham.ac.uk). Duration One day. Delivery method Local delivery, run with eight to twelve participants. Who it is suitable for You will be responsible for leading a team of academic, academic-related or support staff through a change project or initiative. Alternatively, you may be playing a pivotal role in a wider change programme affecting your College, School or equivalent in Corporate Services. What you will be able to do after the course You will be able to apply, with confidence, what you have learned about the change process to your project or initiative, including determining appropriate timescales. You will understand the stages of change and what you need to do at each stage. Content There will be a strong focus on implementing change theory to a local project or initiative. A key part of the learning will be derived from discussion and action planning with colleagues

involved in similar projects and initiatives. In addition there will be input sessions on: „„ Kotter’s eight step change model „„ Lewin’s model for making change happen „„ Effecting cultural change through culture change mapping „„ How people react to change and what to do So what’s distinctive? A practical toolkit for initiating change and making it really stick. Handling challenging personal transition Key contact Marc Adams (x45949 m.adams@bham.ac.uk). Duration One day. Delivery method Local delivery, run with eight to twelve participants. Who it is suitable for You will be a member of academic, academicrelated or support staff who is leading a major change and who needs to learn more about the emotional response your team members are likely to have about this change and/or understand your own personal reactions to the change.

What you will be able to do after the course You will be able to manage your own reactions to the change, and help others do the same, with reference to some well-respected and helpful frameworks of support. You will be able to recognise the choices of behaviour you have available to you in transitional situations. Content Focus on discussion in large and small groups with space for personal reflection. In addition there will be input sessions on: „„ The difference between change and personal transition „„ The upside of change „„ Kübler-Ross’s change and transition curve „„ Bridges’ transition model „„ Coping strategies So what’s distinctive? An understanding of why people react to change in the way they do and practical support at a time which may be personally challenging.

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Learning and development guide 2014–15

Managing performance

Personal Development Review (PDR) for reviewers of support staff Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk). Duration One day. Delivery method Workshop locally based. Who it is suitable for All support staff managers who conduct PDRs with their teams.

So what’s distinctive? An opportunity to gain confidence and get practical help on the process, documents and skills you need to conduct an effective PDR.

Content „„ Developing an understanding

of why PDRs are held „„ Increasing knowledge

of University capabilities PDR for reviewees (support staff)

„„ Using the paperwork to prepare

Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk).

„„ Identifying SMART objectives

Duration Half day.

So what’s distinctive? An opportunity to get advice on writing objectives and on how to get the best out of your PDR.

for a review

Delivery method Workshop locally based.

„„ Recognising opportunities for development

PDR ongoing support and surgeries What you will be able to do after the workshop You will have the confidence to take practical steps towards maximising the benefits of PDRs with your staff, using structuring techniques and skills to ensure clear objectives are set, relevant feedback is provided, personal strengths are built on and suitable development opportunities are identified. Content „„ Preparing for the PDR „„ Understanding the review process „„ Completing the review paperwork „„ Writing SMART objectives „„ Developing effective questioning skills „„ Providing constructive feedback „„ Utilising a variety of development options

Who it is suitable for Any member of support staff who wishes to maximise their personal input into their annual review. What you will be able to do after the programme You will have the knowledge and understanding required to prepare for your PDR through gathering evidence and feedback. You will be able to contribute to the review by identifying activities to develop your skills and expertise in the forthcoming year and you will be able to develop objectives that will contribute to effectiveness in your role.

Besides the workshops detailed above, ongoing support is available on request to your local POD consultant. We hope that this support will help you with any real-life issues as they arise. In addition, we plan to run PDR surgeries locally at your workplace, during which we anticipate that you will be able to book a short slot (typically 30 minutes) to discuss any issues with which you would like further guidance. We will inform you of upcoming dates via the POD website and Twitter feed. Alternatively, please contact Kate Crane (x43690 k.crane@bham.ac.uk).


Support staff

Presenting yourself effectively

Presenting yourself with impact

CV writing and interview skills

Becoming an effective interviewer

Key contact Vincent O’Grady (x46050 v.c.ogrady@bham.ac.uk).

Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk).

Note: The workshop does not replace the mandatory Recruitment and Selection training (see page 23), but builds on it helping you to develop your interviewing skills.

Duration Two days. Delivery method Classroom based at POD House (31 Pritchatts Road). Who it is suitable for You will be a member of academic, academicrelated or support staff who needs to present to a group. This would involve a team briefing, a business case to senior managers or research at a conference. Alternatively, you may want to refresh your approach to lecturing or to present to an interview panel. There are many other examples and this list is not exhaustive. What you will be able to do after the course You will be able to design, structure and prepare a presentation that meets both your needs and the needs of your audience. You will be able to use your voice and movement for maximum impact, involve your audience and deal effectively with questions. In short, this highly participative event will build your confidence and improve your presentation skills. Content You will bring with you a basic framework of a presentation you are due to give in the near future. You will be supported in developing your presentation, using the concepts and tools covered during the programme and will deliver it to an audience of your co-participants. Specifically: „„ Why am I presenting? „„ Structure and design „„ Using visual aids „„ Using your voice and movement „„ Practise, practise, practise So what’s distinctive? A useful opportunity to work on a real-life presentation with guidance, support and feedback from your tutor and your colleagues.

Duration One day Delivery method Classroom based at POD House (31 Pritchatts Road). Who it is suitable for You will be a member of academic, academic-related or support staff who is seeking a change in role either through promotion or following redeployment and who wants to self-present in the most positive manner possible through both your CV and at interview. What you will be able to do after the programme You will be able to apply your learning to better develop your CV so that it highlights your key skills, attributes and achievements and identify the ways in which you can prepare for interview by considering your body language, motivation and response to questions. Content The focus is on practise, discussion and personal reflection, specifically: „„ Developing the structure and format of a CV „„ Identifying your key achievements „„ Communicating key skills and attributes „„ Using the job description and person specification to prepare for the interview „„ Creating specific responses to behavioural questions „„ Understanding the impact of verbal and non-verbal communication. So what’s distinctive? Hands on practical help to ensure you project yourself at your best both in writing and in person in a recruitment situation.

Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk). Duration One day. Delivery method Classroom based at POD House (31 Pritchatts Road). Who it is suitable for You will be a member of academic, academicrelated or support staff who is responsible for the recruitment of new staff into your department/team and is involved in the preparation of materials and questions to use during the interview. What you will be able to do after the programme You will be able to apply your knowledge so that you can prepare effective questions to use during the interview, along with the critical questioning techniques which will support you, in compliance with legislation, in selecting the right candidate with the required skills and motivation for the vacancy. Content The focus is on skills, practise and discussion, specifically: „„ The effectiveness of the interview in relation to the recruitment and selection of new staff „„ A refresher of legal context of the interview „„ A systematic approach to planning and structuring interviews „„ Designing effective interview questions „„ The opportunity to practise conducting an interview „„ Note taking from an interview and giving feedback So what’s distinctive? A hands on opportunity to practise your interviewing skills and to receive feedback on performance.

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Learning and development guide 2014–15

Special stages in your career

Career development workshops Key contact Elaine Clough (x58771 e.clough@bham.ac.uk). Duration Various. Delivery method Local delivery. Who it is suitable for All members of University staff, who are looking to develop their careers. The workshops will examine how you can prepare and position yourself for the next step on your career ladder, whatever that may be. What you will be able to do after the event You will have a better understanding of the capability framework; you will have examined job roles and have had the opportunity to discuss what options are available to you to help you develop. You will know what you need to do to market yourself for future roles. More specific details are addressed in the POD workshop ‘CV writing and interview skills’ if you need these (see page 19). Central induction Key contact Elaine Clough (x58771 e.clough@bham.ac.uk). Duration Half day run every month.

Delivery method Centrally via presentation, various locations. Who it is suitable for All new members of University staff, as soon as possible after joining. This is the ideal opportunity to gain a greater awareness of the University; its history, research, alumni, community engagement and plans for the future, in addition to an introduction to the numerous support services available to all employees. This event builds from your local induction, which should take place in your first few weeks, and will reinforce your welcome to the University (a local induction pack and checklist will be available by the end of July 2014). What you will be able to do after the event You will have a better view of how your role contributes to the success of the University and will have developed knowledge that will build on and support relevant local induction activities. Content A variety of presentations, including from: „„ An introductory DVD on organisational context setting „„ Speakers from across the University „„ ‘Speed-meeting’ session So what’s distinctive? A chance to see the aims and ‘big picture’ of the University and the way all parts of the organisation go about achieving these as well as the opportunity to consider how you might contribute to success.

Managing your retirement Key contact Yvonne Yelken (x48701 yelkeny@bham.ac.uk). Duration One day. Delivery method Classroom based at POD House (31 Pritchatts Road). Who it is suitable for The workshop is suitable for anyone considering retirement – including early retirement – within the next 12 months. Partners and spouses are most welcome and are encouraged to attend (please fill in the required details on the booking form to register your partner’s or spouse’s attendance). What will you be able to do after the course You will be able to identify areas where forward planning will enhance your retirement. You will have the opportunity to reflect on any potential changes you might want to make to your lifestyle and finances based on the expert advice provided by the retirement specialist leading the workshop. Content Focus on presentations, discussion and personal reflection, specifically: „„ How retirement will affect your life and relationships and the steps you need to take to plan for a new lifestyle „„ Practical steps to protect your health and fitness in retirement „„ How to use cash/investments/savings and income effectively in retirement „„ Basic investment principles and how to reduce/manage investment risk „„ How a Will and Power of Attorney can protect assets for your beneficiaries „„ Entitlements and how to minimise cost should you need financial assistance for Long Term Care in the future So what’s distinctive? A practical workshop which enables you to plan your retirement, armed with new information and the thoughts of your peer group.


Support staff

Coaching and mentoring

Becoming a member of the University’s coaching academy Key contact Leigh Casey (x48949 l.a.casey@bham.ac.uk). Duration Five days face to face, up to three days individual practice sessions and significant self-study. Delivery method The face to face workshops will be held at POD House (31 Pritchatts Road) in three blocks (a one day induction session and two, two day workshops). The individual practice sessions will be held in your workplace or that of your ‘practice client’. Who it is suitable for You will be a member of academic, academicrelated or support staff, who wants to develop excellence in coaching. We are not prescriptive about grade, but we do expect that you will already have had experience of coaching individuals and will be keen to build on this as part of the University-wide coaching academy. We anticipate that you already have a strong enthusiasm for enabling the benefits that exceptional coaching can bring to individuals, to teams and to the University as a whole. Please note: the amount of study you will need to do to gain full membership of the coaching academy is considerable. POD will bear the cost of your training. However, in exchange, we will ask you to contribute some of your time post qualification (the exact amount to be agreed with you) which you will spend coaching members of staff outside your immediate work area. Furthermore, we will apply entry requirements to study in the academy as follows: „„ Approval from your line manager „„ A commitment from you to complete the study programme „„ A commitment from you to give a mutually agreed amount of your time to coaching individuals outside your work area post qualification „„ A willingness to work with and to support a team of fellow coaches. What you will be able to do after the programme You will be able to coach individuals with excellence. On successful completion of the programme of study you will be awarded

an ILM level 5 Certificate in coaching and mentoring and full membership of the University’s coaching academy. After this, you may proceed to secure your individual coaching accreditation with the European Mentoring Coaching Council (EMCC), one of Europe’s most respected coaching bodies. Content Focus on coaching practice in large and small groups and in individual sessions with ‘practice clients’ during your training. These sessions will be observed. You will be required to reflect on what you have learned and to record this for inspection by the examiner. There will be considerable discussion and sharing of best practice. Finally, we will determine together how we can best use coaching to help the University meet its objectives. So what’s distinctive? A fabulous opportunity to become involved in a key people development initiative and also to gain a well-regarded qualification. Note: we would also love to hear from qualified coaches already in the University who would like to join the coaching academy.

Coaching support from the academy Key contact Leigh Casey (x48949 l.a.casey@bham.ac.uk). Duration Will vary but typically comprise one to six sessions with your coach, dependent on the extent of your need. Each session will last one to two hours. Delivery method Generally, face to face in your workplace or that of the coach. Alternatively, the sessions can take place at POD House (31 Pritchatts Road) if the room is booked with POD in advance. Telephone coaching may also be an option, depending on need and circumstance. Who it is suitable for You will be a member of academic, academicrelated or support staff, who needs specific and tailored support to help resolve a work-related issue or who wants to develop a particular skill. Please note, coaching is a form of development and is neither a remedial activity nor a substitute for line management. Furthermore, it is not counselling nor is it a ‘listening ear’.

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You will need to submit a short business case to access coaching support, which will include the following: „„ Approval from your line manager „„ A commitment from you to attend all coaching sessions that you schedule and to participate fully in these sessions „„ A commitment from you to do any off-line work that you and your coach decide is appropriate. Once POD has approved the business case, you will be matched with a coach from the coaching academy. What you will be able to do after the programme You will be able to resolve the work-related issue in question and/or have a tailored plan for your own development which you yourself will take forward to work on. Content This will vary. You will have a chemistry meeting with your coach to establish that you can work together satisfactorily. After this, the coach will hold a meeting with you and your line manager to agree outcomes for the coaching programme and the number and frequency of meetings. The coach will encourage you to share what comes out of the coaching sessions with your line manager. However, the coach will not report back from the sessions in any way. However, at the end of the coaching programme the coach will meet with you and your line manager to review the success of the programme against the outcomes agreed at the beginning of the programme. So what’s distinctive? Tailored one to one support from a qualified and skilled coaching practitioner who understands your work environment and the challenges it presents. Being an effective mentor Key contact Elaine Clough (x58771 e.clough@bham.ac.uk). Duration Half day. Delivery method The workshop will be held at POD House (31 Pritchatts Road).

Who it is suitable for This course is available to anyone who wishes to become a mentor at the University, whatever your role. Mentoring is a partnership between two people which offers ongoing support and development opportunities to a mentee, with both parties sharing a common purpose of developing a relationship built on trust and confidentiality.

of mentoring, ground rules and confidentiality, the mentoring relationship and the skills of an effective mentor.

What you will be able to do after the course At the end of the workshop you will have the confidence to take on the role of mentor and will understand how valuable a mentoring relationship is to all concerned.

Buddying, work shadowing and job swaps

Content The workshop is an opportunity to understand your role and responsibilities as a mentor and the skills relevant to this role. It will cover the University’s mentoring scheme, the benefits

So what’s distinctive? An opportunity to grasp the subtleties of mentoring and the options open to you, so that you can develop a style unique to you and useful to your mentee.

Key contact Leigh Casey (x48949 l.a.casey@bham.ac.uk). During 2014–15 we hope to introduce further schemes that will extend our range of one to one support into areas such as buddying, work shadowing and job swaps. Please look at the POD website or follow the POD Twitter feed to find out the latest on these new initiatives.


Support staff

Diversity in the workplace

Online equality and diversity training Key contact Marc Adams (x45949 m.adams@bham.ac.uk). Duration 45 minutes. Delivery method E-learning. Who it is suitable for This training is mandatory for all staff. New members of staff will automatically be sent the link to the training as part of their induction. From January 2015, staff will only be able to sit on recruitment and promotion panels if they have completed the online training and the Recruitment and Selection Workshop. What will you be able to do after the course You will be able to apply a clear understanding of your responsibilities after working through this overview of equalities legislation, case studies and relevant links to University policies and procedures. Content The package covers: „„ The impact of relevant legislation „„ The negative effects of discrimination „„ Your responsibilities within this area, and the consequences of not adhering to the law „„ Sexual discrimination „„ Harassment and bullying Recruitment and selection workshops Key contact Leigh Casey (x48949 l.a.casey@bham.ac.uk). Duration 1.5 hours.

We will notify you at the end of 2014 of the arrangements we will put in place for the training of those new joiners to the University, post 31 December 2014, who have responsibility for recruitment, selection and promotion activities. What will you be able to do after the workshop At the end of the session you will understand the different stages of the recruitment and selection process and identify the risks and opportunities that arise. The session will not cover interviewing skills, but you can develop these by attending the one day POD course ‘Becoming an effective interviewer’ see page 19. Content A presentation and question and answer session on the recruitment and selection process. Unconscious bias workshop

Delivery method Large-scale presentations, with the opportunity for questions, at different venues around campus. The workshops will run over spring, summer and autumn 2014. Who it is suitable for This training is mandatory for all staff undertaking recruitment and selection activities or who sit on promotion panels. From January 2015, staff will only be able to sit on recruitment and promotion panels if they have attended this workshop and completed the online equality and diversity training.

Key contact Marc Adams (x45949 m.adams@bham.ac.uk). Duration Half day. Delivery method Likely to be local and in teams, but there may be open programmes. We are in the process of evaluating our pilot workshops and will let you know what the delivery method is via the POD website.

Who it is suitable for This workshop is for all University staff who wishes to increase their awareness of the unconscious influences on their behaviour and take steps to ensure that they value diversity among staff and students in the University. Please note that the workshop does not cover equality legislation and delegates will need to have completed the online Equality and Diversity training before participating. What will you be able to do after the course At the end of the workshop you will understand how the ways in which the brain takes shortcuts can lead to unconscious bias in our interactions with others and have strategies for managing these. Content The workshop consists of interactive exercises and group discussions on the following topics: „„ Why does diversity matter? „„ System 1 and System 2 thinking „„ Unconscious bias „„ Stereotyping and bias „„ In-group and out-groups „„ The impact of unconscious bias „„ Addressing unconscious bias So what’s distinctive? The opportunity to explore how our natural ways of thinking can lead to biases in our behaviour towards others, of which we are unaware, and share practical strategies for managing these.

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First aid courses Run by Workplace Wellbeing

First aid at work

Emergency first aid at work

First aid update

Key contact Frances Wakefield (x45251 f.l.wakefield@bham.ac.uk).

Key contact Frances Wakefield (x45251 f.l.wakefield@bham.ac.uk).

Key contact Frances Wakefield (x45251 f.l.wakefield@bham.ac.uk).

Duration Three consecutive days, usually run once a month.

Duration One day (on an ad hoc basis).

Duration Half days run mornings and afternoons on a regular basis.

Delivery method Run centrally at 54 Pritchatts Road. Who it is suitable for Staff who express an interest in becoming a First Aider once a risk assessment has identified a need in the College. Please discuss this with your area First Aid Coordinator before seeking permission to attend. What will you be able to do after the programme You will be able to work with confidence and knowledge to deal with any first aid incidents and any incidents that may occur that are specific to risks in your workplace. Additional information The cost of the training is £150 (the supplier is Food Advisory Consultancy and Training and can be found on Proactis).

Delivery method Run centrally at 54 Pritchatts Road. Who it is suitable for Staff who express an interest in becoming an Emergency first aider once a risk assessment has identified a need in the College. Please discuss this with your area First Aid Coordinator before seeking permission to attend. What will you be able to do after the programme You will be able to work with confidence and knowledge to deal with situations where basic emergency first aid is required. Additional information The cost of the training is £95 (the supplier is Food Advisory Consultancy and Training and can be found on Proactis).

Delivery method Run centrally at 54 Pritchatts Road. Who it is suitable for You will be a practising First Aider who requires an annual update and this is an opportunity to practise and refresh your first aid skills. Please note, it is mandatory to attend an annual update within 12 months of attending the three day first aid training course and within 12 months of attending the previous update. What will you be able to do after the programme You will be able to work with confidence and your knowledge and skills will be refreshed.


Support staff

Hospitality and Accommodation Services (HAS) courses Overview All of the courses and other interventions outlined in this guide are available to staff working in Hospitality and Accommodation Services (HAS). In addition, HAS run courses specifically tailored to the needs of its staff. Control of Substances Hazardous to Health (COSHH) For all staff who work with chemicals. You will be able to work with chemicals safely, understand the relevant legislation, including CHIP Regulations, and use personal protective equipment. Customer care For all frontline staff. You will develop an awareness of the key knowledge and techniques that promote and support excellent customer service practices. You will be able to describe what your customers consider to be good customer service, explain effective communication skills and establish standards for presenting a positive professional image to customers. Level 3 Food Hygiene

„„ Become familiar with the features

A three-day course for supervisors and managers working in a food environment. You will obtain a broad knowledge of food safety and food hygiene procedures, good hygiene practices, HACCP, pest control, workplace equipment and design, waste disposal cleaning and disinfection and food safety management tools.

„„ Be able to effectively apply HACCP

HAS induction For all staff who are new to HAS. You will gain an overview of HAS, especially its working practices, its place within the University structure, its business plan and policies for PDRs, team briefings and recycling. Level 2 Food Hygiene All staff members, who do not hold a nationally recognised food hygiene qualification, who prepare, cook or serve food. You will learn how to work safely with food, in particular you will understand food safety legislation and know about bacteria and food poisoning, personal hygiene, delivery and storage, preparing, cooking and serving food, cleaning and pest control.

and terminology of HACCP

Writing skills All staff members who wish to improve their writing skills. The better your writing skills are, the better the impression you will make on those around you. You will learn how to take your audience into account, select an appropriate format, composition and style, structure your writing effectively, proof read your work and avoid grammatical errors.

Level 2 Food Hygiene refresher Food safety regulations and best practice are constantly changing and in order to guarantee safe food to consumers, the university must ensure their employees are kept up-to-date. „„ Refresh candidates’ knowledge of food safety „„ Encourage best practice within the workplace

Hazard Analysis and Critical Control Points (HACCP) for catering professionals Duration One day. What you will be able to do after the course „„ Understand the purpose of Hazard Analysis and Critical Control Point (HACCP) plans

in the workplace Level 3 refresher One day training to refresh your knowledge of food safety and food hygiene procedures, good hygiene practices, HACCP, pest control, workplace equipment and design, waste disposal cleaning and disinfection and food safety management tools. Basic Safeguarding Duration This programme is delivered to all nursery staff members for half a day. What you will be able to do after the course „„ Understand the legal requirements „„ Look at the different types of abuse „„ Understand how to respond to disclosures and follow the nursery policy „„ Have a basic knowledge of the reporting procedures

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Paediatric first aid Duration This is a 12 hour course run over 2 days. Content „„ The Law relating to First Aid „„ Unconsciousness (including seizure)

awarding body. It is valid for a period of three years. English for Professionals Duration A fast progress 10 week course to enhance your writing skills in the workplace.

„„ Cardiopulmonary resuscitation (CPR) „„ Choking, shock, wounds and bleeding

Content

„„ Minor injuries

„„ Writing formal letters or emails

„„ Bone injuries

„„ Communicating effectively

„„ Burns and scalds

„„ Taking notes or messages

„„ Poisoning

„„ Refreshing grammar or punctuation

„„ Anaphylactic shock

„„ Developing effective reading strategies

„„ Head injuries

„„ Completing reports or forms

„„ Epilepsy, asthma and diabetes

„„ Improving spelling „„ Taking minutes

Assessment Certification is dependent upon continuous assessment of the delegate by the course trainer and successful completion of two multi-choice questionnaires. Certification Successful students are issued with a certificate which is registered with the

to work in the industry, and whose job requires them to have some responsibility for food Safety. Learners are likely to have management responsibilities for an operational team. This qualification covers the subject of food hygiene at a suitable depth to ensure learners have a thorough knowledge of hazards and controls; its focus is on the importance of developing, implementing and monitoring food safety procedures. Its topics are regarded by the Foods Standards Agency as being important to maintaining good practice in the production of safe food. Entry Requirements It is advised that learners already hold the Level 3 Award in Food Safety in Catering, or equivalent.

Level 4 Food Hygiene Qualification Overview The Level 4 Award in Managing Food Safety in Catering is a qualification aimed at managers working in a food or drink catering environment. The qualification is intended for learners already working in catering, or those who are preparing

It is also advised that learners have a minimum of Level 2 in literacy or numeracy or equivalent. If you would like further details, please contact training@contacts.bham.ac.uk.


Support staff

Online/eLearning (Canvas) Training Courses Overview A range of introductory training courses have been developed, aimed at all teaching and administrative staff who wish to use Canvas, the University’s new virtual learning environment. These courses have been tailored to offer insight into Canvas and how best to use the tools to enhance teaching, learning and collaboration. Key contact elearnteam@lists.bham.ac.uk. Duration Each course is two hours in duration. Delivery method There are five main courses that make up the suite of training materials currently offered. The first course offers an introduction to Canvas, basic orientation and an overview of the key tools. From here, a range of complementary courses offer further detailed insight into specific areas and activities that can be performed within the virtual learning environment. The courses all follow similar formats. Attendees are shown an overview of the concepts covered in the training session, followed by a workshop with practical hands-on exploration of the concepts covered. Experienced eLearning staff will be on hand throughout to guide and offer advice, allowing attendees to contextualise the concepts within their own situational needs. Who it is suitable for The courses have been developed for all teaching, administrative and Corporate Services staff who wish to use Canvas within their respective areas. What you will be able to do after the course After completing the suite of courses, attendees could have a detailed understanding of the tools and functions of Canvas, with an understanding of how these can be usefully deployed within their own situational context.

Canvas: introduction for staff

Canvas: managing and presenting content

A general introduction to Canvas and the suite of initial training courses developed by the eLearning Team. Includes orientation to general principles of Canvas, and brief overview of core tools and features.

An introduction to the different ways in which content can be created and delivered using Canvas. Main topics: „„ Overview of three main topic areas

Main topics:

„„ Overview of Pages

„„ Brief overview of Canvas principles

„„ Overview of Files

(terminology, openness, mobile) „„ User roles in Canvas „„ Basic orientation to Canvas interface „„ Overview of core Canvas tools

„„ Overview of Modules „„ Course Home Page

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Canvas: communication tools

„„ Creation and use of Rubrics „„ Marking options available both online

An introduction to the features of Canvas that can facilitate communication and dialogue with students. Main topics:

and offline „„ Marking using the SpeedGrader „„ Mechanisms of providing feedback to students „„ Using Turnitin to promote academic integrity

„„ Announcements „„ Discussions

Canvas: computer-marked assessments

„„ Conversations „„ Chat Tool

Canvas: creating and managing assignments

An introduction to the use of self-assessment quizzes and surveys in Canvas. Main topics: „„ Types of quiz (graded, practise, survey)

This course provides an overview of the facilities within Canvas for the creation and processing of assignments.

„„ Quiz settings

Main topics: „„ Overview of the canvas assignment tool „„ Creation process for assignments „„ Managing assignments via Gradebook tool

„„ Using question groups to present different

„„ Question types „„ Embedding images and course content

within quizzes questions on each attempt „„ Feedback options „„ Question banks „„ Viewing student responses

„„ Allowing extra time or attempts

for individual students „„ Quiz statistics

If none of the courses above match your particular need, or you have a group of staff who would benefit from having these courses delivered in-situ, then please email the learning team with your request: elearnteam@lists.bham.ac.uk. So what’s distinctive? The courses and their delivery allow attendees to explore the range of tools and functions offered by Canvas and offer advice on how these can be applied to their own areas of work. The workshop format allows attendees to ask experienced eLearning professionals how to get the most out of Canvas. If you would like to attend one of these courses, please visit the webLearn website: intranet.birmingham.ac.uk/weblearn. Or email the course booking address ivlecoursebookings@contacts.bham.ac.uk.


Support staff

TECHNOLOGY

SKILLS DEVELOPMENT

IT training The Technology Skills Development Team offer an extensive programme of free IT skills courses both face-to-face and online. Software applications covered include: NVivo, SPSS, MS Office, Stata, Photoshop and TurningPoint.

Courses are open to all university staff and postgraduate students. Most face-to-face courses are conducted in our dedicated training suite in the Nuffield building. Full details of courses, our location, links to online resources and our self-service booking system are available at: intranet.birmingham.ac.uk/itskills

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Edgbaston, Birmingham, B15 2TT, United Kingdom

www.birmingham.ac.uk

9435 Š University of Birmingham 2014.

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Support staff brochure 2014 2015