Contents Introduction 02 My World
Outside World 16. Customers, suppliers and external relationships 17. Productivity
1. So, is this it?
07
2. The promise of the Digital Workplace
18
3. Working the IBF way
25
Digital Worlds
4. The right people – in the right situation
32
18. Digital disappointment 19. Digital highs
39 49 58 64 73 79
Your World 11. Isolation 12. Addiction 13. Work satisfaction 14. Privacy 15. Speed
128
143 147
Our World
Work World 5. Leadership 6. Teams 7. Engagement 8. Buildings 9. Workforce 10. Recruitment
123
93 98 107 111 118
20. Travel, environment and demographics 21. Untouched?
171 176
Future World 22. Different planets 23. Reflections 24. Predictions 2012–2013
185 192 196
References 204 Book list 211 Digital Workplace Group 212 Acknowledgements 213