When having any questions regarding product quality, promotion information or advice on uses, customers can easily access and quickly get answers via:
CUSTOMER SERVICE HOTLINE
[T]: (+84) 292 3899 000 [E]: dhgpharma@dhgpharma.com.vn
WARRANTY STAFF, CUSTOMER SERVICE DEPARTMENT
Receiving complaints
FLOWCHART OF CUSTOMER COMPLAINTS BFO SYSTEM
SALES DEPARTMENT, CUSTOMER SERVICE DEPARTMENT
Updating complaints on BFO system
QM DEPARTMENT
Receiving complaints
Checking samples, documents and test records Opinion of the third party (Testing laboratory) (if any)
QC DEPARTMENT, QM DEPARTMENT, FACTORY
Reviewing the results
COMPLAINTS ABOUT THE PRODUCTS WILL BE TRANSFERRED TO QM DEPARTMENT
1
<
HOUR
RESPOND TO CUSTOMERS WITHIN NO MORE THAN 7 WORKING DAYS
Unqualified products
Qualified products
QM DEPARTMENT
Responding to the complaints
Responding to the complaints
QM DEPARTMENT
Handling unqualified products
Reporting - Saving profiles
RELEVANT UNITS
Saving profiles
QM DEPARTMENT
SOCIAL STANDARDS
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