Quality of leadership and management People feel they get good quality care as there is a clear management structure. The service has developed their management structure so that three team leaders are responsible for a given number of staff and, proportionally, an allocated number of service users. The structure, we (CSSIW) were informed, allows staff to communicate more effectively on any request for change to current care plans. These requests can come from service users, their families or the local authority if they initially referred to the service.
Care and Social Services Inspectorate Wales Inspection Report for Absolute Care Wales.