the service reflects the ‘updated’ needs of the individuals. Families informed us that they were invited and involved in reviews and we found evidence that the service was working collaboratively with the social work department, health professionals and their families. Service user families spoken with said that ‘they take great care of my Dad’ and ‘they are brilliant. We are really pleased and my father really enjoys the company when they are there’. Another added that the staff are kind and caring. People using the service develop relationships and feel recognised and valued by others. The care files indicate that the person centred planning ensures that the individuality of service users is maintained. In addition, the area team structure enables the staff to become familiar with a number of service users and vice versa. Staff commented on their role within this structure and said that it enabled them to communicate more effectively and build relationships with a group of service users. During this inspection, we spoke with the manager, team leaders, staff and service user family representatives and they all commented on the service user being at the forefront of service delivery. In the annual quality of care review there were comments such as ‘staff are always friendly and helpful’, and ‘… very pleased with the service and (name of carer) is great’.
Care and Social Services Inspectorate Wales Inspection Report for Absolute Care Wales.