Version 1.1 07/2012
Summary About the service Absolute Care is a domiciliary care service that provides personal care to service users in their own homes. Established in 2008 the provider undertakes work for both local authority referred and private clients. What type of inspection was carried out? This was an unannounced, routine, focussed inspection and considered the quality of life of service users and their experience of using the service. Information for this report was gathered from the self-assessment of service documentation, an inspection of four care files, inspection of staff supervision and training records, a discussion with the registered provider and manager, a discussion with a staff member, discussion with service user family representatives and inspection of other sample documentation. What does the service do well? The care plans are person centred and personalised with individual needs and preferences known and catered for. In order to improve service delivery, understanding of service user need and communication, the service has developed the management structure to include 3 team leaders who are each responsible for a team of carers and an allocated number of service users. Service user family feedback evidences well prepared staff who understand the need of the individuals they care for. What has improved since the last inspection? The registered manager has registered with the Care Council for Wales and is compliant with the Domiciliary Care Agencies (Wales) (Amendment) Regulations 2013. What needs to be done to improve the service? The quality assurance process should include feedback from professional stakeholders (e.g. health, case managers).
Care and Social Services Inspectorate Wales Inspection Report for Absolute Care Wales.