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TALANA MCPHERSON 4328 West 17th Street Chicago, IL 60623 (773)558-2269 talanamcpherson@yahoo.com

EDUCATION COLUMBIA COLLEGE CHICAGO- May 2013 Bachelor of Arts in Fashion Business

PROFESSIONAL EXPERIENCE BLOOMINGDALE’S HOME & FURNITURE- OAK BROOK, ILLINOIS Ralph Lauren Specialist, March 2006 to March 2012 

Served as a liaison between Ralph Lauren representatives and Bloomingdale’s

Increased profit and sales for Ralph Lauren merchandise by maintaining the volume of sales, establishing clientele, designing attractive merchandise/displays and marketing operations

Adhered to merchandising standards and presentation requirements

Trained new hires in product knowledge and standard merchandising guidelines

Outstanding communication and interpersonal skills

Recipient of the “Golden B” award which recognizes top sales performance

MARSHALL FIELDS— CHICAGO, IL Sales Associate (Women Shoes), February1999 to September 2004 

Provided outstanding customer service, product knowledge by positively and proactively helping solve problems for customers also balanced multiple customers in a fast-paced retail environment

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Appointed as a trainer and mentor to new hire employees and provided product knowledge Excelled and promoted credit card program

ENZO ANGIOLINI — Chicago, IL Senior Sales Associate, June 1996 to March 1998 

Completed floor replenishment and shipments as needed to ensure customer satisfaction and size availability

Effectively assisted customers in finding merchandise and closing sales. Properly handled cash register and daily sales audits

Worked directly with store manager and assistant manager to complete floor moves, maintain visual displays and inventory control


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