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Objective: EBITDA Growth

Summary 1. 2. 3. 4.

5. 6. 7.

Short Term Actions New Shops 2007 TinaR Team Shopping Experience The Product The Warehouse IT

“Improve the product, improve the stores, and improve the service. It was - and still is - that simple.� Stuart Rose, CEO Marks & Spencer

Short Term Actions  Budget

for 2007  Investment plan for 2007  Communication flow  All other relevant things

New shops 2007 

Investment started:   

Carrefour Orhideea Baneasa Shopping City Carrefour Felicia Iasi

Investment for 2007:      

Euromall Pitesti Cluj Polus / Atrium Constanta CityPark / Polus Brasov New shop in Unirea New shop in Bucuresti Mall

TinaR Team “Training covered the basics: making eye contact, working as a team, knowing what customers expect, that sort of thing. At the same time, we began much more formal training for the 8,000 people in our new coach role. Gradually, we started to see feedback from customers that they believed our service was improving. Even better, the training and the clear career paths enabled employees to regain some of the pride they’d lost.” Stuart Rose, CEO Marks & Spencer

  

Mission and Values TinaR Team building Design, merchandising, supply chain management

Shopping Experience To setup “The Shopping Experience”:  Architect  Layout  Sounds

and Lights  Counter / ip video  Loyalty

The product       

Trends Story Board Themes Design Purchasing The quality control Feedback from the market Merchandising team

The Warehouse  

Identify location Identify Logistics installations and storage system 6 months – 1 year

IT 

WinStore vs ERP  ERP  Cash

register  Loyalty

e-commerce  Site

Kinecto  Loyalty cards

Fast Fashion TinaR – The Romanian high street fashion

New TinaR