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M E D I C A L

A G E N D A

SUNDAY, SEPTEMBER 9 6:00 PM – 8:00 PM

Welcome Reception – Meet members of the Steering Committee, Computers Unlimited team members and other conference attendees at this welcoming reception located on the 3rd floor foyer of the Crowne Plaza.

MONDAY, SEPTEMBER 10 7:00 AM – 9:00 AM

Continental Breakfast – Breakfast is provided for attendees on the 3rd floor foyer of the Crowne Plaza.

7:30 AM – 8:30 AM

Steering Committee Meeting – This meeting is open to the public and is located on the 3rd floor of the Crowne Plaza.

8:30 AM – 9:45 AM

Welcome Session – Explore New Possibilities Welcome to Users Group 2012! This year’s theme, “Explore New Possibilities,” promises to take you on an exciting and revealing journey of new product introductions, technology innovations and the much anticipated business intelligence tours that will rock your world! Hear from expert guides on best practices and travel tips to get the most out of TIMS. From the ultimate Patient Intake and revamped Procedure Code systems to new BI tools and business insight, we think you’ll enjoy the many expeditions we have planned at this year’s conference, including a glimpse of our intuitive and modern user interface of TIMS 6! Presented by David Schaer

10:00 AM – 10:45 AM

Guest Speaker – Miriam Lieber This expert tour guide needs no introduction! Please join Miriam on a great adventure into the world of best practices for HME providers including essential business metrics for success as well as an industry update, including competitive bidding. Presented by Miriam Lieber (Lieber Consulting LLC)

11:00 AM – 11:45 AM

Patient Intake – An Expedition Discover how a CSR using TIMS Patient Intake can quickly turn your referrals into properly qualified orders. TIMS Patient Intake system aims to keep your staff focused and their work visible throughout the intake process. Using real-time data entry validation and an intake verification engine, the system ensures that your CSR staff has properly logged all of the key elements to create a qualified order, shipped on time, resulting in a payable claim. Presented by Joe Simanton Mobile Devices Landscape – Ruggedized Handhelds, Tablets & Smartphones Travel into the vast wilderness of the major mobile ecosystem players from Honeywell, Apple, Google and Microsoft. Learn about common uses of each device from ruggedized handhelds, tablets and smartphones. Presented by David Schaer

12:00 PM – 1:00 PM 1:15 PM – 2:00 PM

Lunch – A buffet lunch is provided for attendees on the 20th floor of the Crowne Plaza. Intake, Insurance Verifications & Workflow – Real Life Experiences from TIMS 6 Embark on a captivating journey while you listen to stories about training and migration to TIMS 6 as our expert guide retells his tales of success! You will learn about the benefits realized with the use of Patient Intake and the ease of insurance verifications from within Intake. See firsthand how the Intake Grid is used to monitor the workflow of Intake, leaving you wishing for that same time-saving application right now! Our guide will wrap this adventure up with memoirs of a beta experience. Presented by Scott Eastman (Keene Medical Products) An eDocs Journey to Best Practices & New Functionality Discover the integrated and automated world of TIMS eDocs! An application so amazing, that it will quickly and easily bring your business into the 21st century. You won’t need your binoculars to see how these best practices can save you time and money. And don’t plan on leaving this adventure too soon, as we will be demonstrating new functionality in eDocs with our integrated electronic drop ship program. Presented by Jeanette Eklund & Jason Andersen

2:15 PM – 3:00 PM

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Exploring the New & Improved Procedure Code System Venture into the heart of the DME world with us as we explore the improved TIMS Procedure Code system. You will be introduced to the benefits and amenities provided with the HCPCS codes while we tour the paths of fee schedules and further examine allowable amounts and contract pricing. Presented by Sue Haberlock & Gail Turner


MONDAY, SEPTEMBER 10 2:15 PM – 3:00 PM

Explore the Possibilities Available with TIMS Credit Card Processing We leave no stone unturned as we explore the benefits of the integrated TIMS Credit Card system. You will revel in the newest credit card features offered in Order Entry, A/R Manager and eCommerce. And for the ultra-curious, we continue to explore credit card equipment options and best practices, as well as the various processors supported for the TIMS Credit Card system. Presented by Tana Baker

3:00 PM – 3:30 PM

Afternoon Break – Snacks are provided for attendees on the 3rd floor foyer of the Crowne Plaza.

3:30 PM – 4:15 PM

Navigating Billing Rules – A Survival Guide Come with us as we travel the roads to defining payer billing requirements for HCPCS codes. We will witness the gathering of payers who share common billing requirements. Cross the mountains of payer requirements for documents, limits and authorizations. Forge the canyon of billing units of measure and justification needs payers require on HCPCS codes. Experience the vast horizon of all the payer requirements for a HCPCS code. Discuss the different crossing options for the upgrade river. Presented by Sue Haberlock & Gail Turner medSage Technologies Today’s HME market is more challenging than ever and providers must look to efficiency in order to survive. Interactive Voice Response (IVR) is a new and exciting technology now available to the HME industry. Hear firsthand how an IVR system can improve your business by streamlining your operating procedures. Presented by Kristina Sabo & John Durkee (medSage Technologies) A/R Allegiance Learn to successfully navigate the HME/DME jungle you know as private-pay collections! This expert guide from A/R Allegiance will show you how CollectPlus™ increases cash payments from patients and provides immediate results by changing patients’ behavior. In addition, you will see how to establish the proper patient–client relationship right away, reduce your A/R expenses (and DSO) as well as how to make your billers more efficient. Don’t miss this information packed trip of a lifetime! Presented by Bruce Gehring (A/R Allegiance)

4:30 PM – 5:15 PM

Open Discussion for Intake 2.0 Join us on our voyage as we prioritize and determine the next set of features for the Patient Intake system. Moving more key elements of Order Entry to Intake, developing additional qualification screens and behaviors, user-defined qualification screens, documentation management, prior authorizations, facility intake, re-orders, cash orders, confirmation, and many others have been requested to make the Intake application a complete front end ordering solution. Presented by Joe Simanton Is Retail the X on Your Treasure Map? With successfully billing, collecting and retaining revenue from Medicare and other insurance payers becoming an extinct breed; it’s time to explore alternate ways to garner revenue. Is altering your course and pursuing retail sales the right choice for your business? Learn about combining cash sales with reimbursables, product mix, location and more. Presented by Miriam Lieber (Lieber Consulting LLC) & Dan Greyn Imaging – Exploring the Possibilities Discover the must-have features found in our powerful Image Viewer and Image Management program. During this adventure, you will learn how to tame that mountain of daunting documents in TIMS 5/6 at one time – all while enjoying the simplicity of being able to print, email, fax, annotate documents as well as track imaging events. Your guides will also be certain you leave knowing just what to expect during your Imaging upgrade. Presented by Marlene Hauck & Lin Guttenberg

5:30 PM – 8:00 PM

Computers Unlimited Reception – Computers Unlimited is pleased to host attendees and industry peers for appetizers, refreshments and conversation at our office headquarters located two blocks east of the Crowne Plaza.

TUESDAY, SEPTEMBER 11 7:00 AM – 9:00 AM

Continental Breakfast – Breakfast is provided for attendees on the 3rd floor foyer of the Crowne Plaza.

7:30 AM – 9:00 AM

Steering Committee Meeting – This meeting is open to the public and is located on the 3rd floor of the Crowne Plaza. Users interested in joining the Steering Committee are encouraged to attend.

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M E D I C A L

A G E N D A

TUESDAY, SEPTEMBER 11 9:00 AM – 9:45 AM

Future Explorations Explore new development possibilities! During this interactive and informative class, your feedback will be used to set development priorities for future product releases. Demonstrations showing new possibilities for TIMS will be presented and then discussed. Current priorities being considered include: enhancements to the new TIMS Intake application, incorporating workflow into TIMS, rewriting claims processing, document management and developing a mobile medical application. Presented by Jim McKenney TIMS 5/6 – Behind the Scenes Stop foraging blindly in the jungle of your data. Take a peek at the database changes made in TIMS 5/6 and the tools available to you to help you better understand and utilize your data. • Data dictionary • Database views • Database table relationship diagrams Presented by Mark Poynter & Jake Brickzin Adventures Through the New G/L Come and venture through the General Ledger. Explore the power of the new G/L and take a journey into the depths of your financial business. Travel along the required setup pathway. Scan the horizon of the enhanced setup capabilities. Experience how easy it is to create financial reports within the jungle of the G/L. With the powerful G/L Inquiry features, you can leave your binoculars at home. Don’t forget your canteen and compass...you may need them! Presented by Megan Goldammer

10:00 AM – 10:45 AM

BI Toolset Don’t set off on your expedition without the right supplies in hand. TIMS provides a wide array of BI tools to help you make better business decisions. Join us for an exploration of the BI toolset potential. • Cubes • Dashboards • Report Builder 3.0 • 3rd party alternatives Presented by Adam Goldammer Paving the Way for a Successful Upgrade In this classic tale of larger than life expeditions, you will hear from your seasoned upgrade guides how to best conquer your fears of the upgrade cycle and learn about your responsibilities during the upgrade. This tour will cover major and minor software improvements, obsolete programming, basic training recommendations and the importance of our must-have “go-live timeline.” Don’t remain a dinosaur frozen in a time of outdated software. The information you take away from this session will take the guesswork out of the TIMS upgrade process and prepare your company for a successful transition! Presented by Chris Poore & Olin McIlvain ZirMed Please join our expert guides from ZirMed on an overview tour of their new Remittance Suite, the simplified Eligibility response, a “save-as” Claims draft feature, the new Support Center and many other exciting enhancements. This is one adventure you won’t want to miss! Presented by Kim Catlett & Caryn Kovatch (ZirMed)

11:00 AM – 11:45 AM

Dissecting the Cubes – A/R & Financials Is your financial compass needle spinning? Help find your way as we get up close and personal with the Accounts Receivable and Financials cubes. We’ll walk you through their contents and demonstrate what is possible so you can confirm that your DSO needle is always pointing south. Presented by Adam Goldammer TIMS 5/6 Enhancements – Insurance Rebill & Up Coding Discover the enhancements waiting for you in TIMS 5/6. Learn how these developments can automate manual processes for you, such as insurance changes and down coding equipment upgrades. Presented by Jeanette Eklund Best Practices in HME Patient Collections Columbus sailed the ocean blue. We may not have discovered America, but we discovered the best practices to successfully collect your AR. Yep. We’re explorers. Exploring modern ways to get your patients to pay. Join our voyage as we map out a path that leads to effective patient-pay collections and ways to lower your DSO. It’s a new world, baby. Presented by Kevin Winkley (Strategic AR)

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TUESDAY, SEPTEMBER 11 12:00 PM – 1:00 PM

Lunch – A buffet lunch is provided for attendees on the 20th floor of the Crowne Plaza.

12:00 PM – 1:00 PM

Closed Steering Committee – This closed meeting is located on the 3rd floor of the Crowne Plaza.

1:15 PM – 2:00 PM

Rental Equipment/Equipment Tracking Rewrite Project Join fellow explorers as we navigate uncharted territory in Rental Equipment and Equipment Tracking. You will be awed by the smartly redesigned and consolidated module as we travel on a journey toward one unified solution. Observe a demonstration of new features and enhancements being made and help us evaluate our course as we reveal major initiatives of our newest mission! Presented by Clair Kittelson Staying Compliant Show & Tell Join us as we explore Computers Unlimited’s commitment to staying current with changing HME policies, procedures and regulations. You will see our latest improvements to TIMS Software, including an update on handling down coded equipment, satisfying the Medicare supply refill policy and the latest status on implementing ICD-10. Then, we’ll switch gears and let you tell us about your compliance goals, tips, tricks and challenges. Presented by Davis Almanza & June Canfield Dissecting the Cubes – Sales Is your sales compass needle spinning? Help find your way as we get up close and personal with the Sales cube. We’ll walk you through the contents and demonstrate what is possible so you can confirm that your sales needle is always pointing north. Presented by Adam Goldammer

2:15 PM – 3:00 PM

Cloud Computing – Demystified This high altitude adventure takes place in the clouds! Learn about Computers Unlimited’s cloudbased computing solutions and the many advantages of outsourcing your computer system. This session includes a closer look at possible new cloud product offerings designed to streamline and unify your business operations. Presented by Chris Little & David Schaer Discover Useful Tricks for A/R Manager & the Claims Denial Handler Uncover hidden ways to handle taking applied payments off an account, whether it’s a current payment or ancient history. Explore the tools available to you in the Claims Denial Handler program to help you track denial trends and win back those balances by swiftly transferring balances. Presented by Gayle Theimer Adventures in Dynamic Reporting & Analysis Join us as we explore the depths of TIMS dynamic reporting and learn how you can see the “big picture” at a glance – or how you can dig deeper for a detailed business analysis. Your tour guide will demonstrate new dynamic RDL reports in TIMS designed to give you a high level summary of information. You’ll also discover drill down capabilities from within each report. Finally, prepare to be “wowed” with a first-hand experience in Invoice Journals, Sales History Reports, Sales Activity Reports, Cash & Prepayment Activity Reports and much more. Presented by Adam Goldammer

3:00 PM – 3:30 PM

Afternoon Break – Snacks are provided for attendees on the 3rd floor foyer of the Crowne Plaza.

3:30 PM – 4:15 PM

BI Open Forum – Exploring the BI Capabilities Offered in SQL 2012 Join us for an open forum discussion on the new BI capabilities in SQL 2012 and the major differences and licensing options between each SQL edition. Presented by David Schaer & Michael Smith eSolutions Computers Unlimited has partnered with eSolutions, a nationally recognized provider of revenue cycle management services. eSolutions offers services such as patient eligibility verification, Same or Similar and CMN Status checks, claim file submission (CEDI), Medicare connectivity, esMD document transmissions and much more. Attend this class to learn more about how eSolutions can benefit your business today. Presented by Gene Creach (eSolutions) Become the King of Your Jungle with Unified Communications Learn how Computers Unlimited unified its entire communication infrastructure – phone, calendars, messaging, email, voicmail, conference calls, video and desktop sharing for training/demos – using Microsoft Lync. This session will also cover extending Lync for use on mobile smartphones and tablets for remote workers and salespeople. This is one expedition you won’t want to miss! Presented by Eric Angwin

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M E D I C A L

A G E N D A

WEDNESDAY, SEPTEMBER 12 7:00 AM – 8:00 AM

Continental Breakfast – Breakfast is provided for post-conference attendees on the 3rd floor foyer of the Crowne Plaza.

8:00 AM – 11:45 AM

Systems Management This workshop explores how to manage the TIMS software environment for your business. Find answers to your questions as Chris and Rod examine what some of our most successful customers have done to help them get the maximum out of their TIMS installation. This expedition into the internal workings of TIMS, SQL and Remote Desktop Services helps you become a more self-sufficient systems manager. Anyone who has systems management duties for TIMS can benefit by attending this workshop. Topics include: • TIMS network environment • Server setups • Username (Windows, TIMS, SQL) • Printers • Backup best practices • Share & file management • SQL environment/administration • TIMS Management Console (TMC) • TIMS utilities • Windows utilities • Great peer networking & discussions on many more technology topics Presented by Chris Little & Rod Green

12:00 PM – 1:00 PM

Lunch – A buffet lunch is provided for post-conference attendees on the 20th floor of the Crowne Plaza.

1:00 PM – 4:45 PM

Diver vs. Cubes & Report Builder 3.0 Join us on a training expedition through the undiscovered treasure trove of knowledge hidden in your sales, financial, cylinder, delivery and A/R data. Our Business Intelligence cubes will lead you on a journey to uncover these spoils and set you on the path to success with a comprehensive understanding of the vital aspects of your business. Presented by Michael Smith, Adam Goldammer & Jake Brickzin

REGISTER ONLINE: www.cu.net/usersgroup HOTEL ACCOMMODATIONS The conference will take place at the Crowne Plaza, located in downtown Billings. Guests are invited to stay at the hotel and take advantage of the negotiated room rate ($91 plus tax) when booking before August 2, 2012. Call (406) 252-7400 to make your reservation and be sure to ask for the Computers Unlimited room block.

MEALS & RECEPTIONS This year’s conference includes continental breakfasts and lunches, as well as receptions in the evening.

WELCOME RECEPTION – 3rd FLOOR CROWNE PLAZA Sunday, September 9 6:00 PM – 8:00 PM Meet members of the Steering Committee, Computers Unlimited team members and other conference attendees at this welcoming reception located on the 3rd floor foyer of the Crowne Plaza.

COMPUTERS UNLIMITED RECEPTION – 2407 MONTANA AVENUE Monday, September 10 5:30 PM – 8:00 PM Computers Unlimited is pleased to host attendees and industry peers for appetizers, refreshments and conversation at our office headquarters located two blocks east of the Crowne Plaza.

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2012 Medical Users Group Conference  

Computers Unlimited - 2012 TIMS Software Medical Users Group Conference

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