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free2learn // Retail

Qualifications gained EDI Level 1 Award in Preparing for Employment. LAD Nr 50082292 EDI Level 1 Certificate in Skills for Working Life. LAD Nr 50118614 BTEC EDEXCEL Level 2 Certificate in Customer Service. LAR Nr 50104421 BTEC EDEXCEL Certificate in Retail Knowledge LAR Nr 50065549X (Candidates gain ‘The Retail Works’ qualification on completion of the above). Optional additional qualifications:

EDI Level 1 Certificate in Adult Literacy LAR Nr 1002623X EDI Level 1 Award in ITQ Users LAD Nr 50080106


free2learn // Retail

Course aim The aim of this course is to give candidates a significant advantage in both finding and keeping work in retail. We have included a broad foundation of skills, covering many more than just those specific to the retail industry, in order to target more of the difficulties our target groups have in entering the job market. For those who want to progress in retail, the customer service segment of the course provides a foundation for the BTEC Level 2 Certificate in Customer Service and the BREC Certificate in Retail Knowledge. The qualification is also the knowledge and understanding element within the Customer Service Apprenticeship. In addition students will gain the ‘Retail Works’ qualification on completion of these courses; the qualification created by the sector skills council for retail, and therefore a significant qualification to have when looking for work. The skills taught in ‘Preparing for Employment’ focus on gaining work (e.g. CV writing, preparing for interview), while those taught in ‘Skills for Working Life’ and ‘Customer Service’ focus on succeeding in work (e.g. delivery of effective customer service, understanding the retail selling process).

Course objectives and subjects covered To be able to find a job, apply with a good CV and shine at interview. Subjects covered: • Preparing for an interview. • Writing a CV. • Searching for a job. To be able to work effectively in a team, and to give good customer service. Subjects covered: • Developing time management skills. • Dealing with problems in daily life. • Working as part of a group. • Delivery of effective customer service. • Personal presentation. • Supporting the customer service environment. To gain the skills necessary to work in the retail industry. Subjects covered: • Understanding the retail selling process. • Understanding customer service in the retail sector.

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/ Preparing for Employment / Skills for Working Life / Customer Service / Retail Knowledge // The Retail Works Certificate

// Retail

Qualifications & additional unit certificates gained - EDI Level 1 Award in Preparing for Employment. LAD Nr 50082292 - EDI Level 1 Certificate in Skills for Working Life. LAD Nr 50118614 - BTEC EDEXCEL Level 2 Certificate in Customer Service. LAR Nr 50104421 - BTEC EDEXCEL Certificate in Retail Knowledge LAR Nr 50065549X (Candidates gain ‘The Retail Works’ qualification on completion of the above).

Pre-requisites No formal entry requirements. Candidates will have a Literacy & Numeracy assessment, which will indicate any support that may be required.

Course numbers and profile Those wishing to enhance their skills and thereby increase the opportunity for employment. Groups of 12 – 15 will enable good interaction and peer development.

Delivery The delivery of these sessions will take place over 4 weeks, some weeks full time and some part time.

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Information Telephone no: E-mail: Website : Twitter : Linkedin :

Head Office +44 (0) 208 525 9430 info@free2learn.eu www.free2learn.eu http://twitter.com/Free2learnuk www.linkedin.com/companies/free2learn

263 Mare Street, Hackney, London, E8 3NS United Kingdom

free2learn 'retail' pathway document.  

course document for 'retail' course.

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