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2012

Annual Report

Here for Homeless Families


Table of Contents 1 A Message from our Board Chair 2 A Message from our Executive Director 3 Our Guests: Maria’s Story 4 Programs and Partnerships 6 It Takes A Village … Inn from the Cold looks to early childhood development as a means of prevention 7 Our Guests: Charlotte’s Story 8 2012: A Year in Review 10 Community Engagement 12 Our Guests: Carrie’s Story 13 Donor Engagement 16 2012 Donors Inside Back Cover Statement of Financial Position Outside Back Cover Governance

Vision: A community where no family is homeless.

Mission: To provide emergency shelter, support and programs to homeless children, their families and others in need, with the goal of building healthy, stable families and ending homelessness.


A Message from our

Board Chair We live in a prosperous city, yet on our streets and in our communities there are many Calgarians, including families, living in poverty and without a home of their own. This was particularly evident in 2012, which was the busiest in Inn from the Cold’s 16-year history. Throughout the year our shelter programs consistently operated at or over capacity for 338 days, or 93% of 2012.

As we look forward to the future, it is certain that new roads must be taken if we are to break these trends, help lift people out of poverty and create sustainable change. New solutions are needed, and Inn from the Cold is well-equipped to lead the charge. We will make it our mandate to explore new avenues of action and consider how we might become involved in the creation of affordable, supportive housing within our city. We will renew our focus on prevention and especially examine how we can better serve the many children in our care. Finally, we will remain true to our roots, never forgetting that when a family need not worry each day about where they will sleep each night, they may in fact be given one of the most important resources they need in order to succeed.

The year was busy in many other respects. For six months – from May to October – the Inn’s Board of Directors led a search to fill the role of Executive Director. Linda McLean officially took up the post in November, just in time for the holiday season. Linda brings to her role a wealth of experience in the non-profit and housing and homelessness sectors, and her expertise will no doubt be valuable in the months ahead. We anticipate challenges yet to come. Family homelessness persists and our numbers are swelling. Increasingly people are coming to Calgary from other parts of Alberta and other parts of our country, just as many of us did before them. They come here seeking employment opportunities but are not prepared for the high cost of living, diminished rental stock and extremely low vacancy rate. This is a trend that has endured. Unfortunately, so have many others.

Above all else, Inn from the Cold will continue to always act in the best interests of homeless families, regardless of whatever pressures and challenges we may face.

Fifty-three percent of the people who sought our help in 2012 were Aboriginal. Many others were newcomers to Canada. Twenty-six percent of our guests were fleeing violent domestic situations. Single mothers represented 51% of our families. Certain groups of people continue to remain marginalized. These groups were able to take shelter and receive help at the Inn thanks to the many donors, volunteers, partners and friends who supported us throughout 2012.

Of course, we cannot do it without you.

Chris Moser Chairman of the Board

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A Message from our

Executive Director I come to the role of Executive Director having spent a considerable portion of my professional life devoted to addressing homelessness in Calgary. A great deal has changed over the last 15 years, resulting in new opportunities and new challenges. Throughout the course of my career, I have been part of the evolution of a system of care encompassing supports that range from the most basic needs to permanent affordable housing projects. I have also watched the numbers of people affected by homelessness swell from 400 to 4,000 in less than a decade. Much remains to be done.

guests, ages 0-6 years. Preventing homelessness begins with investment in our vulnerable children and Inn from the Cold is proud to embrace this opportunity.

I look forward to the coming year with both trepidation and optimism. The context we operate within presents us with no little challenge: rising cost of living; a shrinking rental market; a critical lack of affordable housing; growing numbers of families and children living on the edge of homelessness; continuing gaps in our systems that address mental health and addictions issues; systemic discrimination and inter-generational poverty among our most marginalized populations. But we have never been better equipped to contribute our experience, knowledge, and creativity in the form of innovative solutions. We have the commitment of the Federal, Provincial and Municipal governments to supporting an end to homelessness. More importantly, we are blessed daily by the dedication of our many individual and corporate partners who make solutions possible.

Expanded horizons will require new and renewed connections to our partners and supporters. We anticipate an active year exploring the potential for enhanced involvement by our faith community partners in taking action on addressing homelessness. The selfless contributions of so many churches who have offered their ‘Community Inns’ to those in need provides fertile ground for discussion about the road to further action. Dialogue about our possible involvement in the development of innovative supportive housing for homeless families is already in progress. Inn from the Cold looks forward to leading with long term solutions that will realize our vision of a community where no family is homeless.

Inn from the Cold offers emergency shelter without judgment to families facing ultimate crisis. Shelter will remain a key component of our system of care, providing the essentials of life and immediate supports to those in distress in a safe, caring setting. Working in compliment to this primary intervention, Inn from the Cold will continue to expand upon our programming aimed at prevention, diversion, and ultimate reintegration of all families in appropriate, affordable housing within our community. We are particularly excited about the launch of a new initiative designed to enrich development and mitigate risk factors among our youngest

I lead an outstanding team who bring creativity, humour and passion to every aspect of our important work. The year ahead promises trial and tribulation. I look forward to every minute.

Linda McLean Executive Director

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Our Guests:

Maria’s Story

“A friend-of-a-friend mentioned the Inn; he said there were good people there and we’d have a place to go, where we could stay together as a family while my husband and I searched for work and an apartment.”

The intake room at the shelter is as busy today as it is most days. Mostly it is women, lots of children, a few men and a surprisingly relaxed receptionist. Sitting against the back wall is a beautiful woman, serene, no children, quietly observing, smiling. She hasn’t been to the shelter in years, and is here today to share her story.

“It was difficult and rather shocking for our family to be in a shelter but my kids were okay, we were together and we felt safe. It was very loud here, no walls, there aren’t even locks on the doors! But, so much kindness and respect … especially for young women … we’d never known this before. It is more the parents that find it difficult than the kids, I believe.”

She’s a little nervous, rather emotional, strong, happy; vulnerable, yet determined to tell her story in hopes it will help others. I tell her she can trust me, her information is confidential and promise to change a few details so she can’t be identified – she’s afraid of this. Feeling safe is something she’ll come back to again and again as we spend nearly an hour together.

Maria was genuine and emotional as she reflected on the help she received at the Inn – it gave her hope and a safe place to be with her family as they established themselves in a new city. “Kate, our support worker, changed our lives. Kate is super awesome, the best social worker ever.”

She grew up fearing the police and recognizing that corruption, violence and crime were with you always, everyday, wherever you went. “I did not have the luxury of feeling safe like I do in Canada, like I did when I came to the Inn… we grew up knowing the police were corrupt and violent… the streets were dark, scary and mean … the government untrustworthy. You never felt safe there like I do here,” she says reflecting on her home country.

With Kate’s support, and a safe place to stay, they made a plan and quickly secured jobs and an apartment. Maria smiles as she remembers how Kate helped to make their new apartment a home; Inn from the Cold, along with community partners, provided furniture, essential move-in items and food for her family. “Oh, we were just so happy to have our own place. If I had to sleep on the floor every night and eat only rice every day, I was grateful to have a home for my family.”

Maria’s country was in turmoil: an unstable, corrupt government and brutal police force scarred her with fear. Safety – the everyday kind of safety to say, go for a walk – was not something that could be taken for granted. This is a luxury that makes her smile today.

Her message to others: Keep your family together, don’t give up and keep working. We have everything inside us that we need to be strong. If you need help, you can get it here.

Arriving first to Montreal, and then to Calgary in 2011, Maria’s life today is an inspiring example of determination, hard work, sacrifice and success. “I don’t know where we’d be today if it wasn’t for Inn from the Cold.” Maria arrived in her new hometown with her husband, two teenage children, no money, nowhere to stay, and no family or friends. She barely spoke English.

“I don’t know where we’d be today and I’m grateful for the life we have. We couldn’t have done it without the Inn.” Today, Maria owns a local business with her husband and lives her days thankful and happy. Thank you for reading Maria’s story.

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Programs and Partnerships In the year ahead we will focus on prevention, emergency shelter, housing, case management support and childhood development. Working in a coordinated and intentional fashion, we hope to see families quickly move through these programs, ensuring that the end result is a safe and healthy home where our families are supported and able to move forward in their lives.

It was with great excitement that I joined the Inn from the Cold team at the beginning of this year. The possibilities seemed limitless and it was apparent very early on that we had a talented and passionate programs team already in place. I’m happy to say that the excitement has only grown as our vision for programming at the Inn has continued to take shape, always focused on how we can best support the families that we serve.

I’m honoured to be a part of such a great team and humbled to know that we have the support of so many amazing volunteers, donors, partners and friends.

We’re taking a broad stroke in our approach to program development as we realize that every family has their own story, needs and plan for a better future. We’ve taken great steps to ensure that our programs and services are flexible and positioned to offer support to families wherever they may be – from those experiencing absolute homelessness to those housed but living in deep poverty in the community. We are making strong efforts to be great stewards of the responsibility and resources entrusted to us by ensuring that we avoid duplication of programs by creating partnerships with other service providers.

Colin Tessier Director of Programs

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At a Glance: Programs and Partnerships Prevention Inn from the Cold’s prevention program serves vulnerable families in our community who are at imminent risk of losing their housing. Program staff members work with these families to stabilize their situation, retain their housing and prevent them from ever having to move their family into a shelter. In 2012, we helped 120 families successfully retain their housing.

Shelter Inn from the Cold provides temporary emergency shelter to homeless families and currently operates two distinct shelter programs. The Inn’s Emergency Family Shelter is centrally located in Calgary’s beltline community. Space permitting, families seeking a place to stay are given accommodation in this building. If there are no available rooms in our shelter, families utilize our Community Inn program – a network of 59 churches, synagogues, mosques and community associations that host guests on a rotating basis, 365 nights a year. All families staying in our shelter programs are provided with food, clothing and any other basic items they may need. They are also immediately connected to a housing program – either our own in-house program, or alternate programs run by other local agencies. In 2012, we provided shelter to 252 families.

Housing Inn from the Cold actively partners with local landlords and affordable housing providers to match families with safe, appropriate and sustainable housing in the community. Our case managers work with families to help them locate housing and will continue to support them after they have transitioned out of our shelter programs and into their own home. Every day our team is out in the community, providing support to upwards of 120 different families, helping them identify any lingering barriers that may be preventing them from living full and independent lives and making sure they are connected to the community resources they need to successfully maintain their housing. Ultimately, our goal is to help families engage with the people and resources around them so that they can make connections, develop a strong support network and really feel that they are part of a great community. We facilitated housing placements for 102 families in 2012.

Partnerships We partner with various agencies to offer a robust schedule of programming for guests. Many of these programs are held onsite at our Emergency Family Shelter. Program offerings vary from time to time but typically include literacy, employment and life-skills programs, mental health workshops, art and music therapy, drumming circles and smudging ceremonies, and weekend recreational activities. In 2012, we worked with 25 program providers to host 755 onsite programming sessions.

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It Takes a Village ...

Inn from the Cold looks to early childhood development as a means of prevention

There’s living in poverty, which is very stressful, and then there’s absolute homelessness. Without support, a child’s chances of growing up, becoming homeless and perpetuating the cycle of poverty are too great.

“I saw this job as an opportunity to really get at the root causes of family homelessness by working with children and their parents,” says Joelle Berard, Inn from the Cold’s Coordinator, Child Development. Joelle recently joined the Inn and is responsible for developing programs for the many children in our care.

eventual case management of children staying at the Inn, and of those whose families have transitioned out of the shelter and into housing.

Inn from the Cold has been sheltering children and youth of all ages ever since it was founded 16 years ago, but recently the number of children staying in our shelter programs has been on the rise. In 2012, 54% of our guests were children and youth 17-years-old and younger.

From the first day she met them, Joelle was immediately taken with the children staying at the Inn: “They’re great kids, funny kids. They’re kids that respond well to guidance, and they have an endless capacity for play.”

“People say it takes a village to raise a child, and it truly does,” says Joelle.

“They’re hungry for opportunities to channel their energy, hungry for experiences, knowledge and interaction,” she says, “and that’s what we’re going to try to give them.”

This troubling trend caused us to question how we might better support the increasing number of young people relying on us for help and consequently led to Joelle’s appointment.

It’s not just young children she’s hoping to engage either, but teenagers and older kids too. “We want to adopt the same model for youth,” says Joelle. “When you’re a youth at a family shelter, I don’t know if you’re as visible as a young child. It’s important that our youth have the same chances and opportunities as the younger children.”

A graduate of an Early Childhood Education program, Joelle worked in neighbourhood childcare centres and on several British Columbia reserves before returning to school and studying for a degree in social sciences. Shortly after graduating, she relocated with her family to Calgary, where she began working with the adult homeless population. Her latest role combines her interests in early childhood development, poverty reduction and social justice, but will most certainly be challenging.

For parents, staying with your family at an emergency shelter is, to say the least, very stressful. Your days are often highly regimented, and finding the time to devote to your children can be incredibly difficult when you’re busy looking for a job or a home. Space and freedoms are temporarily limited, and it can be difficult to do all those things with your child that those who have their own homes take for granted.

“Intergenerational poverty is incredibly complex, and tackling it is going to require a very strategic solution,” says Joelle. Her first order of business is to create a regular, structured schedule of activities for children. Doing so will require building partnerships with many other local agencies who will help facilitate on-site sessions at the Inn’s Emergency Family Shelter. “Building partnerships with other agencies and individuals allows us to provide services that we wouldn’t otherwise have the resources to provide, but it’s also a chance to educate others about family homelessness,” she says.

“There’s living in poverty, which is very stressful, and then there’s absolute homelessness. Without support, a child’s chances of growing up, becoming homeless and perpetuating the cycle of poverty are too great.” Ultimately, breaking the cycle of intergenerational poverty is Inn from the Cold’s primary concern. An early childhood development program is one piece in a larger strategy focused on prevention and intervention. Not to mention, “it’s the right thing to do,” says Joelle. “That’s the truth of it.”

Introducing an assessment tool to better understand where children are at developmentally is also a priority, as well as the 6


Our Guests:

Charlotte’s Story

We’ve been able to get basic household items and furniture and are excited to be in our own home. I’m determined. Now that we have a home, I’ll find a good job again, I know I will. We’ll get on with our lives.

helped me to do what I needed to do.” Charlotte has shown remarkable strength, determination and persistence to make some necessary changes for herself and her child. “I will do whatever it takes to give my daughter a nice home, with her own space, so she can continue to do well at school. Education is important.”

Charlotte was born in Vancouver and moved to Calgary with her family when she was 12. “Our home was very strict but I thank my Mom every day for how she brought me up.” A survivor of residential schools, her mother provided a stable home and the family remains very close. Charlotte arrived at Inn from the Cold motivated to provide a better environment for her 16-year-old daughter.

Well spoken, friendly, kind and personable, Charlotte has endured the frustrations of working through the system as she tries to find a home. “I didn’t know where to start… our support worker, Nicole, was awesome. Whatever information I needed, despite having tons of other families to help, she was there for us.” Over the next few weeks, Charlotte attended a job skills workshop and found her new home.

In her late 30s, divorced, a mother of five, Charlotte has always worked. An educated professional, she lost her well-paying job nearly two years ago and, with no income, they soon lost their home. Together, they’ve survived on the monthly Child Tax Credit and by trading babysitting services for a couch to sleep on. “I was sick and tired of carrying our stuff around and of my daughter not having her own space. I swallowed my pride and decided we needed to make a change.”

The best news you can ever hear from a guest at Inn from the Cold: I’m moving into my own home tomorrow! “We’ve been able to get basic household items and furniture and are excited to be in our own home. I’m determined. Now that we have a home, I’ll find a good job again, I know I will. We’ll get on with our lives.”

“I’m so proud of my daughter – she didn’t want to come here but she did; I felt ashamed, guilty. Then I said: okay, we’re going to do this and find a better way for us.” Through online research, she found the Inn. “It is so nice here … way nicer than I thought it would be! The people really care and helped me make a plan.”

Her message to others: The harder you try, the more you’ll succeed. If you want it, you’ll get it. Don’t lose hope.

“When we first came here, I felt lost … I didn’t know where to start, I had no income … Nicole, our support worker,

Thank you for reading Charlotte’s story.

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revie revi

2012

a year in

Shelter

Individuals served

835

Adults

380 (46%) Family Breakdown

Breakdown of Ages 32% 6-11 years old

Minors Served

25% 3-5 years old

455

24% 0-2 years old 19% 12-17 years old

52% Single-parent families (female parent) 37% Dual-parent families

Families Served

252

6%

Single-parent families (male parent)

3%

Expectant couples

1%

Grandparent(s) with child(ren)

1%

Other

40% Staying with friends/family 25% Emergency shelter 16% Renting (unsubsidized)

53% Aboriginal 23% Caucasian

Ethnicity

15% African/Caribbean 6%

Other

3%

Latin American

82 18 %

Fiirst-time shelter users

%

Returning shelter users

Before Coming to Inn from the Cold

41

days

Average length of stay

7%

Renting (subsidized)

3%

Own home

3%

Outside (rough sleeping, camping, vehicle)

2%

Refrained from answering

2%

Other

1%

Dwelling unfit for habitation

1%

Transitional housing

93

%

Portion of the year operating at or over capacity


iew ew Minors

455 (54%)

Housing Number of housing placements facilitated

102

Children

75,600 Diapers distributed to families

120

Onsite programming sessions delivered:

Families that participated in our community food supplement program:

25 755 1,157

Bus trips to or from school

380

Community Engagement

Children who were given Christmas gifts

Community Inns held: 708 Beds provided: 9,330 Meals provided: 27,990

Volunteerism Number of volunteers

2,570

Number of families who retained housing by participating in the Inn’s prevention program:

Programs Program providers we worked with:

400

Prevention

$ Hours contributed

43,295

Giving

35,500 1,052 80

Donated in honour of a loved one Donations of items Major fundraising events


Community Engagement Inn from the Cold has always been remarkably fortunate to have the support of many diverse communities from across Calgary. It is a privilege to be able to engage with these supporters, while also seeking to share what we do with new audiences. Building collaborative ties with other organizations, businesses, schools, community groups and faith-based congregations allows us to better fulfill our mission.

At a Glance: Community Engagement

The Inn is seeking to become a centre of excellence for knowledge, resources and solutions pertaining to family homelessness. Providing educational opportunities for the Calgary community on poverty and homelessness, and advocating for the Inn and our programs, is essential if we are to meet the needs of the citizens we serve.

• C  enovus employees generously provided turkeys and gave their time to host Thanksgiving dinner at our Emergency Family Shelter.

• B  ubbles Car Wash and the Calgary Herald, the Inn’s nominees for National Philanthropy Day Generosity of Spirit Awards, won in the Small Business and Corporate categories, thanks to their years of volunteerism, financial support and advocacy. • L  ong-time volunteer Dave Botterill was honoured at the Volunteer Calgary Leadership Awards as a nominee for the Heart of Calgary Lifetime Achievement Award.

• O  ver 60 runners joined the race to end homelessness at the Scotiabank Calgary Marathon, collecting pledges on behalf of the Inn. • 9  -year-old Emma launched Emma’s Have a Heart Campaign, selling her original paintings to raise funds for the Inn.

Looking forward to 2013, we are excited to unveil a number of programs that will continue to build on the grassroots movement to end family homelessness that has been so integral to our successes over the past 16 years. The Inn is a place where people from different walks of life come together, united by our shared vision of a community where no family is homeless. It is truly inspiring to see thousands of Calgarians join together to make a difference in our community. There is still so much more that we can accomplish.

• O  ur staff visited 14 schools and over 50 service clubs and organizations as part of our education and advocacy efforts. • O  ver 40 brave souls jumped into Lake Mahogany in support of the Inn at Hopewell Residential Communities’ annual Polar Bear Plunge. • S  uzanne West celebrated her birthday by running 3,081 sets of stairs with approximately 300 other people to raise money for the Inn. • T  he Westside King’s Church King’s Men held a dinner and silent auction in order to raise funds for our programs. • 1  3 church congregations participated in the Inn’s Day of Caring – a day to remember and honour vulnerable families in our community. • 4  49 special events volunteers, 399 dinner service volunteers, 191 corporate/skilled volunteers, 21 childcare volunteers and 21 volunteer shelter aides regularly contributed their time to help operate our Emergency Family Shelter.

Colleen Potter Government and Community Relations Advisor

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Community Initiatives In 2012, Inn from the Cold received approximately $700,000 in funds raised via in-house and community events and initiatives. We benefitted from the support of numerous individuals, groups and organizations that consistently devised original third-party fundraising initiatives in support of our programs, including: 50 Plus Club

Canadian Natural Resources Ltd. (CNRL)

London Drugs

Advocis

Chirowave Family Health & Wellness

Marlene Whyte

Alberta Health Services

Chocolaterie Bernard Callebaut

McCarthy Tetrault

Apocalypse Wars

Cineplex Inc. (Canyon Meadows)

Morrissey Financial Group at Macquarie

Arcis Seismic Solutions

Community Natural Foods

Multi Commodity Activity Program (MCAP)

ATCO Gas

Cosmopolitan International Club of Calgary

NOtaBLE the Restaurant

Bennett Jones LLP

CPR Cell Phone Repair

Penn West Exploration

Bentall Kennedy

Crescent Point Energy

PennyLane Entertainment

Bridgeland Seventh-day Adventist Church

Discovery Toys

Plasti-Fab EPS Product Solutions

BrokerLink

Donegal’s Irish House/ Limericks Traditional Public House

Playing for Change

Emma’s Have a Heart Campaign

Ripped-A-Thon

Calgarians for Calgary Families Calgary Gators Football Calgary Transportation Club Calgary Winter Club Cardel Homes

Endeavour Arts Exchange Social Club Galvin Trust

Randy McDonald Rock n’ Roll River Clean-up! Sal’s on 17th Show Boxes for Shelter

Go Getters Hansen Plumbing and Heating Harmony Logistics Canada Inc. Haysboro Ladies Bridge Club Hockey Helps the Homeless Hopewell Residential Communities Inc. Hotel Interactive Charities INNspiration House 2.0 Kingsland Farmers Market Kinsmen Club of Calgary

Something to Say State of Art Society Stephen’s Backpacks Society Steps to End Homelessness Suncor Energy Inc. Trico Centre for Family Wellness U of C Gaming Club Urban Barn Wanda McNeil Webster Galleries Inc. Westside King’s Church World Health Calgary The Yoga Shala Calgary

$

approximately

700,000 in funds raised via in-house and community events and initiatives

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Our Guests:

Carrie’s Story

I was surprised. I didn’t think a shelter could be this nice! I’m very thankful for all the help... she even arranged a move-in package for us. I was lonely, depressed and overwhelmed... now we live in a beautiful townhouse with a big yard.

Then, her stepfather had a stroke and could not handle having four young children in the house. Two days later, with only a few hundred dollars and every local shelter full, she came to the Inn. The Community Inn program provides beds for homeless families at local churches and would make space for her and four children; her three oldest children live with her first husband.

Why? That is the question she hears most often. She is judged before she speaks, frequently feeling the disapproving eyes of a society that doesn’t understand and is afraid to ask. Judgmental stares, rude comments, whispers and raised eyebrows. Every day she feels she must defend herself and her children. Why? Born in the Maritimes, raised as a Catholic, she has seven children; a former insurance and accounting professional. Recently homeless, broke, her husband overseas, clinically depressed and caring for her children on her own: a difficult situation for anyone yet it was the judgment of others that hurt her the most. “If you just smile, nobody will judge you… it’s easy to hide your pain if you just smile,” she says.

“Embarrassed. Humiliated. Ashamed. That’s how I felt. I’m not a good mom. I’m not there for my kids, I don’t have a job … it was overwhelming.” With help from her support worker Leanne, she was able to qualify for subsidized housing and moved out of the shelter after seven weeks. “Leanne was the absolute best… she picked up my spirits, gave good advice and helped me stay positive.”

Returning after a year overseas with her husband’s family, she’d planned to stay with her mother and stepfather. She’d missed her family greatly and was always close with her mom; she was happy to be coming home to Canada and excited to see her family. Her husband would follow as soon as possible. With four children aged one to nine years old, her parents’ basement suite and support was just what she needed. She’d have a place to stay while finding their own home and getting reestablished.

“I was surprised. I didn’t think a shelter could be this nice! I’m very thankful for all the help … she even arranged a move-in package for us. I was lonely, depressed and overwhelmed … now we live in a beautiful townhouse with a big yard.” Nothing is ever perfect though. A lawyer has advised that it is unlikely that her husband will ever be granted status here in Canada. To be together, she must consider returning overseas, a prospect she feels conflicted about. In the meantime though, Carrie takes comfort in knowing that she can make a plan for herself and her family without having to worry about where they will stay from night to night.

“I came home to Canada because I was unhappy overseas; I thought we’d be okay with my husband’s family but I missed my family, my older children who stayed in Canada … and culturally, I didn’t fit in or speak the language there. I was getting more and more depressed, and needed to come home.” She would return in advance of her husband, stay with her family and wait for her husband’s immigration papers to be processed.

Her message to others: Be patient. You’re not alone. Don’t be judgmental. Be strong and good things will come if you’re patient. Thank you for reading Carrie’s story.

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more than

550,000

$

in donations directed to one of 30 different projects or funds

Donor Engagement In 2013, we will continue to passionately steward your generous donations, directing them toward programs that truly impact, while remaining fiscally responsible. We will continue to use your contributions to seek out new ways to affect positive change in our community. Making sure your gift is put to good use is our pledge to you.

There is no shortage of wonderful organizations and worthy causes within Calgary, and rallying supporters to help ensure the ongoing operation of the Inn can be daunting – especially when the need is more urgent than ever. 2012 was our busiest year yet; but thanks to the support of our donors, not only were we able to care for more people than ever before, we also spearheaded and successfully implemented many new programs and initiatives.

Thank you. The overwhelming response we received in 2012 – a year of change, uncertainty, and increasing demands – allowed us, together, to achieve some remarkable things.

More than $550,000 in donations was directed to one of 30 different projects or funds in 2012, allowing us to concentrate efforts on raising money for a healthy contingency fund that would allow for discretionary expenditures and capacitybuilding initiatives. In order to prepare for times of growth, crisis and the many unforeseen circumstances that arise within the human services sector, we focused on increasing our revenue and reserves.

Janeen Webb Director of Donor Relations

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At a Glance: Donor Engagement • 1,950 new donors gave to Inn from the Cold in 2012. • We received a total of 3,745 gifts from our supporters. • W  e strengthened our online presence and due in no small part to our prolific social media and web-based communications, saw a 3.5% increase in online donations. • W  e launched our monthly giving program, the Inn Crowd, to help ensure that the Inn has an ongoing, reliable stream of funds. The program quickly garnered 65 new donors and we experienced a 34% increase in regular monthly contributions. • T  he response to our direct mail campaigns was better than ever, with almost $240,000 raised – a 46% increase compared to previous direct mail campaigns. • Inn staff conducted tours of the Emergency Family Shelter for over 400 people. • O  ur donors collectively contributed over $92,525 towards our holiday Adopt-a-Family program. • T  hanks to our donors, 95 different families were able to pick out Christmas gifts for their children at Santa’s Workshop, hosted at the Inn. 14


Thank you for organizing such a wonderful program. I am grateful to be teaching my girls that those who have, have a responsibility to those who don’t. We can’t wait to participate next year.

– Adopt-a-Family Donor

Made Possible by You! Adopt-a-Family Inn from the Cold’s Adopt-a-Family program ensures that homeless families and, in particular, homeless children get to experience the joy of the holiday season. Individuals, families, corporations and employee groups come together and ‘play Santa’ to either a family staying in our shelter programs, or a struggling family living in the community. It’s a hugely enjoyable program for both donors and recipients, but it’s also much more than that. Families living in poverty will often forego paying rent and bills in order to spend money on Christmas gifts for their children. The Adopt-a-Family program assists in preventing homelessness by helping to remove the financial, social and familial pressures of the holidays – a particularly difficult time of year.

Moving Inn Inn from the Cold’s Moving Inn program provides families moving into housing with all of the essential household items and furniture that they need to establish a home for themselves. Families who leave the shelter and find themselves living in community housing without the items they need are highly likely to become returning shelter users. The Moving Inn program ensures that families are well–equipped to sustain their new living situations.

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2012

Donors

We are so grateful for the amazing support provided by our community, corporate neighbours and volunteers – thank you for being INN! Inn from the Cold would like to honour and acknowledge these 2012 donors:

Individuals and Families:

Sponsors and Program Supporters:

The Batycky Family Ron & Sheila Bettin Tyler & Karen Cleveland Ralph and Debora Cross N. Murray Edwards Yoko Galvin The Greenfield Family Foundation Myrna Johnson Allan Markin Gary Nissen Terry & Marion Poole Rae Scott The Shaw Family Sam Switzer Suzanne West Paul & Betty Ungless Each and all of our incredible Anonymous donors

ABRI – Seniors’ Wing Big-Hearted Mavericks Foundation – Moving INN Boardwalk Charitable Trust Fund - Family Support Program Brentview Baptist Church – Family Sleeping Quarters Sponsorship and Lunch Program Build-A-Bear Foundation – Meal INN Between Canadian Pacific Railway Company – Family Support Program CIBC Children’s Foundation – Family Support Program City of Calgary – Bridgewalkers Program Government of Alberta/Calgary Homeless Foundation RBC Foundation – The Artist Within Rotary Club of Calgary Centre – Meal INN Between Rotary Club of Calgary Centennial – Meal INN Between Stikeman Elliott LLP – Kids INN Play Southcentre Mall – Family Sleeping Quarters Sponsorship Southview Alliance Church – Family Sleeping Quarters Sponsorship Sunterra Quality Food Markets – Sunterra Roots Tag Advertising – Family Sleeping Quarters Sponsorship TELUS Community Board - Calgary – Pre-K Education Terminals

Community Neighbours: Access Pipeline Inc. Alliance Pipeline Limited Partnership AltaGas Ltd. Angle Energy Inc. ARC Financial Corporation ARC Resources Ltd. ATCO Gas ATCO Group ATCO Structures & Logistics Ltd. Aux Sable Bennett Jones LLP Calgary Herald Christmas Fund Canadian Sands Inc. Chinook Energy Inc. Christopher James Doig Prof. Corp. Connacher Oil & Gas ConocoPhillips Resources Corp. Dent Force Dundee Realty Management Corp. Enerflex Ltd. Essential Energy Services Limited Partnership Fitness Plus Fluor Canada Ltd. Freehold Royalty Partnership Grosvenor Canada Hopewell Residential Communities Inc. Investors Group Kayak Foundation, at The Calgary Foundation Michael Fischer Professional Corp. Morrison Homes Murphy Oil Company Ltd. Nexen Inc. Original Joe’s Franchise Group Inc. Painted Pony Petroleum Ltd. Rife Resources Rotary Club of Calgary Fish Creek Rothschild Canada Savanna Energy Services Shaw Communications Taylor Hill Exploration Team TELUS Cares The Calgary Foundation The Manor Garrison Woods Urban Barn Wilco Contractors Southwest WRD Borger Construction, Ltd.

Capital Supporters: Bow Valley Christian Church Canadian Oil Sands Limited – Front Entrance Renovations Cenovus Energy Inc. – Cenovus Intake Room Crescent Point Energy Corp. – KidsZone Government of Alberta – Front Entrance Renovations (through the CFEP Grant) Inter Pipeline Fund Kitchen PennWest Exploration – Family Sleeping Quarters Refresh Poelzer Family Foundation, at The Calgary Foundation – Roof Repair Rotary Club of Calgary Heritage Park Rotary Club of Calgary South – Kitchen Scotia Capital William S. Herron Foundation – Front Entrance Renovations

Partners and Funders: Calgary Homeless Foundation City of Calgary Family and Community Support Services Dome Britannia Encana Corporation Government of Alberta McArthur Fine Furniture & Interior Design Pricewaterhouse Coopers LLP United Way of Calgary and Area

16


Inn from the Cold Society

Statement of Financial Position

As at

December 31 2012

December 31 2011

January 1 2011

352,978

140,683

444,364

2,652,486

1,317,444

1,159,554

Assets Current Cash Restricted cash (Note 4)

– 880,000 660,000

Restricted guaranteed investment certificates (Note 4)

6,241

53,254

253,296

202,081

6,506

6,887

1,878

3,071,465

2,598,310

2,467,877

Capital assets (Note 6)

5,748,964

5,705,580

5,816,515

8,820,429

8,303,890

8,284,392

Accounts payable and accruals (Note 7)

51,301

113,582

84,073

Deferred revenue (Note 8)

47,037

108,461

439,462

231,336

216,745

201,659

400,000

329,674

438,788

1,125,194

2,894,693

2,893,557

3,001,735

621,862

3,224,367

3,332,345

4,748,791

Invested in capital assets

2,622,935

2,595,278

1,591,260

Restricted

2,407,874

1,900,454

1,294,092

565,253

475,813

650,249

5,596,062

4,971,545

3,535,601

8,820,429

8,303,890

8,284,392

Short-term investments Accounts receivable (Note 5) Prepaid expenses

Liabilities Current

Current portion of deferred capital contributions (Note 9) Current portion of mortgage payable (Note 10) Deferred capital contributions (Note 9) Mortgage payable (Note 10) Net Assets

Unrestricted

Approved on behalf of the Board

Director

Director

The accompanying notes are an integral part of these financial statements

Inn from the Cold’s complete audited financial statements and accompanying notes are available to view or download at www.innfromthecold.org.


2012

Board of Directors Executive Chris Moser, Chair Brad Grant, Vice Chair Steve Cloutier, Past Chair Shelley Jacober, Treasurer Sarah Gaynor, Secretary Directors Jannette Anderson, Director Roger Balm, Director Willie deWit, Director Bob Lougen, Director Barbara Ross, Director Jocelyn Selby, Director Neil Smith, Director Executive Director Linda McLean

#106, 110 – 11 Avenue SE Calgary, AB T2G 0X5 P: (403) 263-8384 inn@innfromthecold.org www.innfromthecold.org

Thank you for supporting Inn from the Cold!

2012 Annual Report  
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