October 18 - 31, 2014
Community Commentary COMMUNITY COMMENTARY FROM PAGE 39
An open letter to Chandler Public Library cardholders Dear Chandler Library cardholder, Beginning Nov. 1, Chandler Public Library cardholders will no longer have access to the Greater Phoenix Digital Library from Overdrive. Leaving the GPDL consortium was not an easy decision, but we felt that you deserved more from your digital collection. As a member of GPDL, we had limited control over what materials were included in the collection, your waiting times for popular books were excessive and you weren’t able to access and download this collection directly from the Chandler Library’s catalog. We felt that you—our customers—deserve better. We are excited to announce that Chandler cardholders now have access to their own digital collection of e-books and e-audio using the 3M Cloud Library! This collection has over 3,500 titles and will continue to grow. We have worked hard to develop a collection that is responsive to your reading trends, focusing on new, popular releases. Best of all, your wait time for those popular titles will be far less than before. The one down side to this change is that we are unable to transfer any holds you may have with Greater Phoenix Digital Library. However, many of these titles are currently in our 3M Cloud
Library so you should easily be able to place a hold, if not check them out, immediately! The 3M Cloud Library is a simple way to browse, borrow, and read popular ﬁction and nonﬁction titles from your Chandler Public Library! • Download the app. Download the 3M Cloud Library App from the Apple App Store, Google Play, NOOK Storefront or install the PC or Mac 3M Cloud Library Apps. www.3m.com/us/ library/eBook • Log into our library on the app. Using the drop-down menu, select Arizona, Chandler Public Library and enter your library card number and PIN. Click agree to terms and log in. • Browse, check out, and read. Now you are ready to browse, check out and read e-books from your Chandler Public Library! You can also browse and checkout digital items directly from the library’s catalog and monitor your digital holds and checkouts through your library account. • Read on multiple devices. The 3M Cloud Library automatically syncs to all your devices that have the 3M Cloud Library App downloaded to them. You can start reading on your tablet and continue later on your phone—right where you’ve left off! Please note, black and white or nontablet Kindles are not compatible with the 3M Cloud Library. Compatible devices are iOS App, iPad, iPhone, iPod touch, Android App, Android Phones, Android Devices, Nook
App, NOOK Tablets, Kindle Fire App, Kindle Fire, Kindle Fire HD, Kindle Fire HDX, PC/Mac App, Windows/Mac OS X, NOOK eReader and Kobo eReader. While we recognize that this may impact you, we are conﬁdent that once you give the 3M Cloud Library a try, you will agree that this was a sound decision. The availability of popular items, the decrease in wait times and the ease of use will be very apparent. We appreciate your patience during this transition, and if you have any questions, please don’t hesitate to ask any staff member. Sincerely, Brenda Brown Library Manager
Maricopa County regulatory reform a work in progress BY DENNY BARNEY
Denny Barney. Submitted photo
Do you ever wonder why we were given two ears and one mouth? Probably to remind us that listening is so much more valuable than talking. The same holds true in government. One of the things I’m most proud of during my time
of service is: Maricopa County is trying harder to listen. For some time, I had heard that the county “had good people,” but the regulatory process was cumbersome and confusing. Requirements were often burdensome and “one size ﬁts all.” You had to go to several different ofﬁces—in different parts of the Valley—to get permits from all the departments you needed. You couldn’t do much online. And too few in authority had time to listen. Others of my colleagues also sensed the need to examine more closely the operations of our regulatory agencies with an eye on reducing duplication and paperwork, simplifying the process, engaging businesses and consumers and opening ourselves up to more public input. Fortunately, County Manager Tom Manos embraced the idea and challenged county departments to do better. So we created citizen-led task forces, made up of people who interact with the county regularly and are familiar with the impacts of government regulations. To date, the Planning and Development Department, the Environmental Services Department and the Flood Control District have benefitted from this process. The newly formed Transportation Department Task Force just held a kick-off meeting to review customer service practices and improve the department’s processes. Overall, 107 key customers
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