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AspireAsOne.co.uk

ISSUE 19 : OCTOBER 2017

AspireAsOneTeam @AspireAsOne

The voice of the Aspire Team - Bringing our community together

GETTING YOU

CLOSE UP & PERSONAL ALTHOUGH BASED OVER 20 MILES FROM THE OFFICES IN LONDON, WE MEET THE TEAM THAT HAS PLAYED A VITAL ROLE IN OVERSEEING EBBSFLEET VALLEY, ONE OF LANDSEC’S LARGEST DEVELOPMENTS TO DATE READ MORE INSIDE >>>>

2017 ASPIRE RECOGNITION AWARDS

aspire one team

one vision


ONE MESSAGE FROM

The Steering Committee

Awards & rewards BETWEEN LANDSEC AND ASPIRE, WE ARE LUCKY TO HAVE SO MANY PEOPLE WHO PROVIDE FANTASTIC CUSTOMER SERVICE. AT THIS TIME OF YEAR WE REALLY BEGIN TO RECOGNISE THE EVERYDAY HEROES, THE ONES WHO ASK FOR NO REWARD, FOR EVERYTHING THEY CONTRIBUTE TO OUR EXPANDING TEAM. This year, we are inviting Aspire members and customers to have their say with the 2017 Aspire Recognition Awards. A small number of people have been shortlisted for the awards, people who have continued to exemplify the core values of our Aspire movement. These values, such as Integrity and Customer Service, have been split into categories in order to recognise the many different ways individuals have been such a credit to the greater whole. With just a few weeks until the closing date, there’s no time to waste, so get your voices heard! All of this comes off the back of Landsec’s recent triumph at the highly coveted annual BIFM Awards, winning the category of ‘Impact on the Environment’. BIFM are the professional body for facilities management and give these awards only to those groups that provide the very highest levels of service. In particular, Landsec were praised for our ‘real passion to do the “right thing”’, something that speaks volumes about the ideals and the attitudes of our wider team.

Ian Burr Head of Property Management, Landsec

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WE’RE ALL ABOUT YOU A REAL TEAM EFFORT AT PORTLAND HOUSE IN THE EARLY HOURS OF THE MORNING ON SUNDAY 24TH SEPTEMBER, THE 15TH FLOOR OF PORTLAND HOUSE EXPERIENCED A SERIOUS WATER LEAK WHEN A PIPE BURST. IF LEFT FOR LONG, THIS COULD HAVE DEVELOPED INTO A VERY COSTLY INCIDENT. Fortunately, it is in difficult situations like this that the Aspire team really shines. More than a dozen members of staff from Ultimate Security, NG Bailey and NJC came together in an impressive group effort to combat the flooding. Working seamlessly with one another, every Aspire member played a key role in ensuring the water was turned off and damages to the building were limited. Thanks to their teamwork, nearly all of the excess water had been cleaned up by the end of the following day. A special mention goes to Robert Martin, of NJC, ‘who was like a whirlwind in the clean-up process’, Portfolio Manager Charles Walden comments, and was truly exceptional even amongst the ‘true stars’ of the

A BIG

Dudu Duman and Robert Martin

team involved. Portfolio Manager Jonathan Rose also comments that if the whole team had not pulled together so effectively, ‘we could have been in a much worse position’. A huge congratulations to every member of NG Bailey, NJC and Ultimate Security for providing such exemplary service and demonstrating the key values that make the Aspire team so successful.

Bring colour to life. AspireAsOneTeam

Andrew Ballard Matteo Volante Craig Ansell Ben Gibson Kaine Pinion Chris Lalu Robert Martin Dudu Duman Marcin Bien Fowzi Suleman Vincent Cofie Peter Adeniran Lewis O`Brien David Omoniruvbe Prakash Pun Nick Obeng

NG Bailey NG Bailey NG Bailey NG Bailey NG Bailey NG Bailey NJC NJC Ultimate Security Ultimate Security Ultimate Security Ultimate Security Ultimate Security Ultimate Security Ultimate Security Ultimate Security

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WE’RE ALL ABOUT YOU

OUT OF SIGHT, NOT OUT OF MIND

The Observatory A SHORT DRIVE FROM EBBSFLEET INTERNATIONAL STATION IN KENT, THE OBSERVATORY HAS OVERLOOKED THE BUILDING WORKS AT EBBSFLEET VALLEY SINCE IT FIRST BEGAN. THE 17 MILLION SQUARE FEET SITE SPREADS ACROSS MORE THAN 1,000 ACRES OF LAND WHICH WILL HAVE RESIDENTIAL, BUSINESS, RETAIL, LEISURE AND COMMUNITY USES, WITH THE PROJECT AIMING TO EVENTUALLY CREATE A PLACE WITH A POPULATION CLOSE TO THAT OF CHICHESTER. AT THE HEART OF THE DEVELOPMENT IS A SMALL TEAM OF DEDICATED ASPIRE MEMBERS, WHO THE ONE COMMUNITY VIBE HAS CLEARLY REACHED.

With a little help from her friends, Lorraine Morrison continues to manage operations at The Observatory, even with an injury!

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Assistant Operations Manager Jodie Davis explains where in Kent Ebbsfleet Valley is.

W

ith the development work being done and the hopes of creating a ‘garden city’ with over 40% of the available land being preserved as parkland and open space, the Aspire members onsite at The Observatory have had the opportunity to watch the rise of a new area. Operations Manager Lorraine Morrison has been working here since 2006, and so has been playing a significant role in the Ebbsfleet development since day one. What’s remarkable is the level of commitment Lorraine and her team continues to show for the project, and their real enthusiasm for the progress that has been made. But what’s really impressive is that so much has been achieved with such a small team. As Lorraine comments, ‘with so much to oversee, there’s a lot of responsibility’, as it falls to her and Assistant Operations Manager Jodie Davis to deal with all communications onsite. Naturally, this means that Jodie, Lorraine and the other few individuals onsite have had to learn to multi-task, often performing outside what would usually be expected of their roles.

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Lorraine Morrison and Jodie Davis have enjoyed a long and fruitful working relationship

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Security Officer David Harris, for instance, not only patrols the site and monitors CCTV feeds but also acts as a receptionist when necessary. Even while Head of Security Arif Azha is faced with a whole range of tasks to deal with, he is still able to help other members of the team with their roles as well.

David Harris keeps a close eye of all security matters.

There is no onsite cleaning team (only a mobile one), meaning that this small team has had to deal with several problems first-hand. While this can present a lot of challenges at times, the advantage is that the Aspire members who are present have formed tighter, more effective working relationships as a result. It is important to remember that the works that are happening here are being done ‘from the people up’, as Lorraine comments. As with the Aspire team, the people involved are clearly at the core of this project, as the concerns and queries of new residents are paramount. The idea of building an attractive living environment for the hundreds of newcomers moving to the area has been made a primary concern, with the Aspire team doing everything to ‘bring the local community closer together’, Jodie comments.

To avoid letting issues get out of hand, they have held forum meetings to listen to the residents’ suggestions, hosted coffee mornings and even events like ‘Pimms in the Park’, all designed to promote the experience for everyone living there. The developments next to The Observatory have placed people and the community at the centre, with Lorraine and Jodie at the head of the small but highly efficient team. They have been leading the way from day one, championing the values of Aspire both onsite and offsite to make the Ebbsfleet project a success.

Arif Azha

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David still finds time for long walks and jogging outdoors, activities that he enjoys as well as others that also help him to keep fit.

In focus with

SECURITAS, THE OBSERVATORY

David Harris THE EYES OF THE OBSERVATORY For an operation as large as the development in Ebbsfleet, it’s vital to have staff members who can be trusted to keep an eye on proceedings. Fortunately, David Harris has proved that he’s the man for the job time and time again since he started at The Observatory in 2016. Usually found working in the CCTV room or acting as Front of House, David is able to keep a close eye on all proceedings onsite. As a member of the security team, it falls to David to ensure any problems are dealt with as quickly and efficiently as possible. This includes everything from tracking down missing property to biker gangs causing disruption to the housing developments offsite. Although he has been working at The Observatory for just over a year, his professionalism and good humour have allowed him to become a much-liked member of the team there. As someone who has worked in other security roles for most of his career, his wealth of experience 8

means that no problem is ever too great for him to deal with. For someone who is kept consistently busy, Dave is still able to remain focused at all times, something he owes partly to the ‘calm environment’ onsite.

With so much valuable experience under his belt and a friendly, approachable nature, the Aspire members at The Observatory are lucky to have David on board.

When he’s not keeping track of things at The Observatory, David spends much of his time at the local gym. Speak to him about his passions offsite and it becomes clear that keeping fit is a key drive in David’s life. For several years, he pursued boxing, kickboxing and karate, until an unfortunate shoulder injury. This couldn’t keep David down for long, however, as he still finds time for long walks and jogging outdoors, activities that he enjoys as well as others that also help him to keep fit.

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2017 ASPIRE RECOGNITION AWARDS

Award ceremony:

Tuesday 5th December (Invite only)

Voting closes:

Tuesday 21st November

IS YOUR WORKMATE A great TEAM PLAYER?

VOTE NOW Please take a look through this supplement for details of the people shortlisted for each category, then go to our website and submit your votes for ‘Player of the Year’.

VOTE

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Award ceremony:

Tuesday 5th December (Invite only)

2017 ASPIRE RECOGNITION AWARDS

Voting closes:

Tuesday 21st November

Ian Burr, Landsec Head of Property Management, presents Jasmin Byrne with the 2016 Aspire Chairman’s Award

WHAT ARE THE ANNUAL ASPIRE STAFF RECOGNITION AWARDS? Every month a ‘Player / Team of the Month’ is selected from nominations by you, other Aspire team members and Landsec customers. Winners receive a certificate and some well-deserved prizes, plus they have the chance of being shortlisted in the annual Aspire ‘Player of the Year’ awards. It is a credit to everyone that each month lots of nominations are received, illustrating just how good the Aspire team is and how Aspire members are held in such high regard by the people they work with.

This year you can have your say by voting for the Aspire team member that you feel has epitomised each of our 9 Aspire Core Values. So get involved... get voting... get recognition... it brings us all

Please take a look through this supplement for details of the people shortlisted for each category, then go to our website and submit your votes for ‘Player of the Year’.

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TogetherAsOne David Wickens General Manager, Landsec

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Aspire Value: CUSTOMER SERVICE Showing potential and existing clients that customer service is at the heart of our organisation and governs our every action is key to our success. Addressing customer needs and delivering unique solutions helps us to build and maintain enduring relationships. Even if we do not directly serve the external customer, we serve someone who does. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

SHAJAHAN ALI Ultimate Security - Cardinal Place Shaj joined Ultimate Security and Cardinal Place in November 2014. He has worked in numerous roles, excelling in all. He has formed relationships and is well respected across the entire estate. Shaj strives to achieve and prides himself on offering only the best service to all he comes in contact with. Nominated for: Shaj goes the extra mile for the customers and other service partners often using part of his break to help out, nothing is ever too much for him. Shaj remains calm under pressure and delivers a great customer service to every person that walks into the building. He clearly puts people’s needs first. To vote for this Aspire team member visit our website AspireAsOne.co.uk

FREDRICK DAMQUAH Ultimate Security - Cardinal Place Fred joined Ultimate Security in 2009 working in some of the flagship buildings in London before moving to Cardinal Place in early 2014. Since joining, Fred has consistently gone the extra mile, displaying excellent customer service and going above and beyond for customers, visitors and local residents. Nominated for: While stationed outside Cardinal Estate, Fred assisted an elderly man who was walking very unsteadily and slowly with a cane and large shopping trolley. He took it upon himself to help the gentleman across the estate to the main road. To vote for this Aspire team member visit our website AspireAsOne.co.uk

FLOSSIE NWOFOR Ultimate Security - 80-100 Victoria Street Flossy joined Ultimate Security and Cardinal Place in March 2016. Working her way through the ranks from bench officer to one of the most recognisable front of house officers on the estate. Flossie’s bubbly and outgoing personality has won her accolades and praise from our customers. Nominated for: Flossie goes the extra mile to put a smile on everyone’s face. She is always friendly, polite and nothing is ever too much trouble. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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Award ceremony:

Tuesday 5th December (Invite only)

2017 ASPIRE RECOGNITION AWARDS

Voting closes:

Tuesday 21st November

Aspire Value: RESPECT FOR THE INDIVIDUAL It is important that we show respect for the individual and treat others as we would like to be treated. A culture in which communication is two-way, clear and constructive, and the contributions of all team members are valued, as well as differences respected, will support learning and continuous improvement and enable us to stay ahead of the competition. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

VLADIMIR PRISACARIU NJC - New Street Square Vladimir arrived in London 3 years ago looking for a challenging work opportunity, excited to be part of a city with such a diversity of cultures. He is a dedicated Aspire team member, always eager to help, and he is able to maintain positive relationships with the customers. Vladimir is constantly looking for self-improvement opportunities and loves training. Nominated for: Vladimir is a key member of the site and works closely with all the site personnel. The cleanliness and appearance of the main square has improved, with Vladimir a key driver of this change. To vote for this Aspire team member visit our website AspireAsOne.co.uk

ABED ARMAAH Ultimate Security - 16 Palace Street Abed has been with Ultimate Security since May 2007 and he is one of only a few who have been at Cardinal Place since day one. He has built many relationships during his time and is very well respected by service providers, customers and his peers. Nominated for: Abed continues to impress people with his professionalism and excellent customer service. He always shows positive energy and always has a smile on his face. To vote for this Aspire team member visit our website AspireAsOne.co.uk

GLENN DARLISON & JAMES GLADDING NG Bailey - Ludgate Glenn and James are hard working and well respected members of the Aspire team, integrating not only in the workplace, but are also regularly seen at Aspire events. Nominated for: During the recent Aspire Three Peaks Challenge both Glenn and James helped people with injuries to get down the mountains, making sure they were safe and not left on their own. To vote for this Aspire team member visit our website AspireAsOne.co.uk 12

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Aspire Value: INTEGRITY Integrity is central to the way we do business and crucial to our external credibility and continued respect in the market place. To demonstrate integrity everyone must follow ethical business practices, be reliable, trustworthy and honest, deliver our promises and have a fair minded approach. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

SERAFINO MASELLA Ultimate Security - The Monico Estate Since starting at Monico in 2012, Fino has immersed himself with every aspect of this unique property and has been an instrumental in supporting Landsec’s operations, especially during the recent redevelopment of the Piccadilly Lights. Nominated for: On the 25th April, Fino reported a burglary to the police after a man managed to gain entry to his building, stealing two contractor’s wallets. Later, on the 6th June, Fino recognised the same male working on Regents Street and reported this to the police. Fino’s keen eye for detail and love for security, resulted in the man being arrested a few moments later. To vote for this Aspire team member visit our website AspireAsOne.co.uk

CLAUDIO CARRION NJC - The Monico Estate Claudio has been associated with NJC since 2009. He has a very positive attitude, always goes the extra mile and for him nothing is too much. He is very friendly and happy to help, and is regarded as one of the best in the team. Other Aspire members and customers always say good thing about him due to his helpful, reliable attitude. Nominated for: Claudio attended site and assisted with a flood that occurred in the basement. He stayed an additional 2 hours after his usual working schedule. To vote for this Aspire team member visit our website AspireAsOne.co.uk

GODWIN ONUZULIKE Ultimate Security - 20 Eastbourne Terrace Godwin started working at 20 Eastbourne Terrace about 18 months ago and is a well respected member of the Aspire team known for his extreme efficiency and dedication to his role on the Estate. Nominated for: During the strenuous refurb and mobilisation of 20 EBT, Godwin’s calmness and patience received high praise from manager Gani Gjeta. Godwin is now based in the post room and manages the car park. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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Award ceremony:

Tuesday 5th December (Invite only)

2017 ASPIRE RECOGNITION AWARDS

Voting closes:

Tuesday 21st November

Aspire Value: EXCELLENCE Excellence is maintaining competitive advantage and giving the best possible quality and value for money for every project or service we deliver. To be the best at what we do and deliver better than our competitors, we will continually update our own job skills and set, meet and exceed standards. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

SEBASTIAN BARRIGA Ultimate Security - Ludgate Nothing is too much trouble and if Sebastian can help he will! Everyone has a soft spot for him and the fact he knows so many people by name makes everyone feel special. Sebastian originally worked at 5 Strand but recently moved to Ludgate. Since starting at Ludgate Seb has had more nominations, compliments and recommendations from customers in the building than any other member of our security team. This shows his exceptional dedication and passion for the job. Nominated for: Recognised for his exceptional customer service. To vote for this Aspire team member visit our website AspireAsOne.co.uk

CRAIG ANSELL NG Bailey - 80 Victoria Street Craig has been working on the Landsec West End portfolio for 11 years as part of the Cardinal Place shift team. He is a multi-skilled engineer with a helpful ‘can do’ attitude, pleasant demeanour and an ever friendly presence. He enjoys the Landsec working environment describing it as ‘a pleasant place to be, due to the open and friendly attitude of Landsec and all their service partners’. Nominated for: Craig reacted quickly to a fire that started at 80 Victoria Street. He located and contained the fire, saving the building from serious damage. To vote for this Aspire team member visit our website AspireAsOne.co.uk

MARCIONILIA MEDEIROS NJC - 16 Palace Street Marcia has been with NJC since 2016 and has a number of great qualities such as always being friendly, kind and happy, plus always happy to help. A Portland House customer recently commented “A client loved her friendliness and her attention to detail”, which is testament to her approach. Nominated for: Always very professional and very friendly. Marcia goes the extra mile and is always positive. She demonstrates great team effort, communicates well with other service partners and always ensures customers receive the best service. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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Aspire Value: INNOVATION Innovation is essential to grow our business and continue to be recognised as the market leader. Landsec will continually improve, embrace change and provide employees with the opportunity to learn and develop. We will create an environment where people are encouraged to demonstrate innovation by successfully implementing new ideas. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

NG BAILEY The Energy Managed Service Nominated for: NG Bailey’s Energy Managed Service provide up to date energy data that allows the operations teams to manage the buildings with in Landsec’s portfolio to their optimum energy efficiency. This team works closely with our Technical Operations Centre (TOC) who are based in NG Bailey’s London office in Angel. Both teams work together reviewing data and system performance in order to pin point performance issues prior to tasking the onsite engineering team. This allows the onsite team to go straight to problem with a first fix. The energy team constantly reviewing the buildings behaviours and activities to pre-empt any adjustments that may be required. To vote for this Aspire team member visit our website AspireAsOne.co.uk

ULTIMATE SECURITY Security briefings Nominated for: Ultimate’s security briefings includes the latest crime trends such as fraud, cybercrime and thefts, plus any reported suspicious or criminal activity that occurs across London. The briefings make people aware that anyone can be a victim of fraud and cybercrime. By publishing images of people of interest across Aspire’s entire security workforce, this increases the chances of any suspects being apprehended. To vote for this Aspire team member visit our website AspireAsOne.co.uk

FHIRDOS PATEL LearnAsOne

‘Improve your English’ workshop

Fhirdos worked for Office Concierge for nearly 5 year before taking time out to study to become an English language teacher, this year she took up a new role with the LearnAsOne team, where she makes good use of her newly acquired skills. Nominated for: Fhirdos instructed on the recent 10 week Aspire ‘Improve you English’ workshop which proved to be both successful and enjoyable for all those that attended. We are extremely proud to have her as part of the LearnAsOne team. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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2017 ASPIRE RECOGNITION AWARDS

Award ceremony:

Tuesday 5th December (Invite only)

Voting closes:

Tuesday 21st November

Aspire Value: CORPORATE RESPONSIBILITY Our business activities have a significant influence on the day to day lives of hundreds of thousands of people across the UK, and this is reflected in the way we integrate our business into the communities in which we are based. Corporate Responsibility for us at Landsec is about “making a difference” in whatever area or activity. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

CAROL COCKHILL Landsec - One New Change Carol joined Landsec almost 15 years ago, working at head office in the secretarial team. A year and a half ago she moved to join the Landsec Operations team at ONC. Carol’s bubbly personality meant that she settled in very quickly and soon had the whole team organised. She is now an integral part of the team and is a go to person for any issue. If Carol doesn’t know the answer she certainly knows a person who does! Nominated for: Whilst on her lunch break, Carol noticed a member of the public taking pictures of the shopping centre escalators, which she found strange. She immediately reported it to security, who safely avoided any serious issues. To vote for this Aspire team member visit our website AspireAsOne.co.uk

AMANDA HEPPELTHWAITE Aspire Administrator - NJC - Executive Assistant Amanda has been with NJC for 9 years. Currently Executive Assistant to their Managing Director, she has supported a range of roles throughout her time within NJC, from logistics management to administration and has even received a company Gratitude Award for providing CPR to a casualty at their management conference this year. Nominated for: Amanda revels in organising complicated events and has been a central figure in the successful organisation and administration of the Aspire movement. To vote for this Aspire team member visit our website AspireAsOne.co.uk

ASTA BRANDES LearnAsOne

‘Positivity & Mindfulness’ workshop

Asta works for Office Concierge and is responsible for the learning and development of the business at all levels. She works closely with Landsec managers to identify training needs and trends within the business. Nominated for: Asta worked to implement the recent Aspire ‘Positivity & Mindfulness’ workshop which proved to be both successful and enjoyable for all those that attended. We are extremely proud to have her as part of the LearnAsOne team. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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Aspire Value: ENVIRONMENTAL We have been recognised as the sector leader for sustainability and our commitment to the environment. We can only continue to achieve this position by everyone being aware of how their actions impact on the environment. Educating and spreading awareness is key to our success; the way we build and run our buildings has a real impact on the world around us. Our innovation and use of best practice ensures our redevelopments, existing and new buildings are smart buildings and are leading environmental best practice. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

VLAD CIOCAN NJC - Ludgate Vlad-Catalin Ciocan started to work with NJC at the end of August 2016 and his dedication has seen him promoted to not only Waste Operative for the waste rooms of 30 Old Bailey and 60 Ludgate Hill, but he is also now Team Leader for the whole Estate. Nominated for: Vlad is a hard worker and wants to improve by learning something new every day. He segregates all of the waste by hand which has helped Ludgate achieve an 84% recycle rate, that’s 14% up on 6 months ago! To vote for this Aspire team member visit our website AspireAsOne.co.uk

JOSE CALAPINA Principle Cleaning - 20 Fenchurch Street Jose started work with Principle Cleaning at 20 Fenchurch Street, and is responsible for the loading bay area and the vast amounts of waste generated by this iconic building. He is a valuable asset to the Aspire team, keeping 20 FS clean and rodent free, with the smile and calm professional attitude despite the difficult environment. Nominated for: Jose integrates well with the cleaners and retailers in the building to ensure that they are fully trained to weigh and separate the waste correctly. To vote for this Aspire team member visit our website AspireAsOne.co.uk

PETER CELESTINE NJC - 123 Victoria Street Peter has worked for NJC for over 5 years and has great personal qualities, such as always being friendly, approachable and willing to help. He moved to the UK from Jamaica when he was a child and has loved it ever since, he is a hard worker and loves spending time with his family and kids. Peter is always helpful and reliable. He is a true team player and regularly gets praised by his management team. The smile on his face always reflects in his work. Nominated for: Helped improved the building stats by nearly 40% over the last 2 years. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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2017 ASPIRE RECOGNITION AWARDS

Award ceremony:

Tuesday 5th December (Invite only)

Voting closes:

Tuesday 21st November

Aspire Value: TEAM Eligible teams can range from two to ten members. Strong team work keeps our business running on a day to day basis. Outstanding work as a team can be through ongoing contributions above and beyond the expected, or reacting together to the unexpected and resolving issues effectively. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

THE MIZUHO FLOOD TEAM Toufik Bouzna / Ultimate Security Alina Scutariu / NJC

Loredana Minecan / NJC

On the 22nd June 2017, the Ludgate suite team reacted incredibly quickly to a potentially catastrophic leak on the 3rd Floor of Mizuho House. The bulk of the water was cleared up in eight minutes and the area was safe and completely clean in half an hour. Nominated for: The quick reactions of all involved prevented the situation escalating. The team showed a great example of teamwork and collaboration. To vote for this Aspire team member visit our website AspireAsOne.co.uk

40 STRAND FLOOD TEAM Angelo Fernandes / NG Bailey James Gladding / NG Bailey Matt Foster / Landsec

Anthony Mann / NG Bailey Hiren Patel / Landsec

On the 11th July 2017, the main water pipe into the building burst during the early morning resulting in the basement being submerged under 5 feet of water. The clock was ticking to have the water pumped out and the pipe repaired before customers had to close the offices. The team worked cohesively drawing up a contingency plan, offering advice and support plus communicating directly with customers. Nominated for: This collaborative, partnership approach and the teams willingness to work late into the night meant that the problem was resolved and customers were able to operate the next day without interruption. To vote for this Aspire team member visit our website AspireAsOne.co.uk

80-100 VICTORIA STREET HIGH WIND TEAM Jef Adams, Elvis Albert, Marcein Bien, Binoj Joshi, Osarieme Eboigbe, Yam Pun, Shajahan Ali, Prem Thepa, Afees Moses, Tejendra Thapa, Dhana Pradhan, Janga Rai (Ultimate Security), Ruxandra Fratescu (Office Concierge), Lee Histed (NG Bailey), Kristian Kitka, Janos Halapi (NJC), Olivia Lynch, Andy Slatter, Karen Steer (Landsec) Nominated for: All the team assisted after a member of the public was severely injured by flying debris during high winds. Without any hesitation team members integrated immediately to assist the member of the public. They provided vital assistance to emergency services and TFL to make the area safe. To vote for this Aspire team member visit our website AspireAsOne.co.uk 18

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Aspire Value: EXCEPTIONAL CONTRIBUTION This is for a contribution that goes above and beyond the expectation of the individual / team within their defined role and is most likely to relate to supporting the general public in extreme situations requiring on the spot reactions of courage, protection and care. Below are the people shortlisted for this category. To vote, visit our website AspireAsOne.co.uk

KELLY BARLOW Aspire Administrator - Landsec - Ludgate This year has seen Kelly flourish in her new role as Operations Support Assistant, her organisation and ability to get projects moving has proved invaluable for work colleagues. Her warm and friendly personality lifts the mood in any situation. Nominated for: This year has also seen Kelly take over as ‘Aspire Administrator’. Her tenacity and determination is one of the key factors in the huge steps Aspire has taken this year. From BIFM Award nominations to cliff top conundrums, Kelly can always be seen flying the flag and Aspiring as ONE! To vote for this Aspire team member visit our website AspireAsOne.co.uk

SHAMIM AHMED Corps Security - One New Change Shamim joined Corps Security as a security officer in February 2016. Between February and August his work experience covered a wide spectrum of security tasks, ranging from corporate to retail security. He joined the Security Team at One New Change as a relief officer in August 2016 and later moved to the core team. His specialities are customer service, retail security and above all, assisting others. Nominated for: Recently prevented a lady from committing suicide on the roof at ONC. To vote for this Aspire team member visit our website AspireAsOne.co.uk

FRANK OPOKU Ultimate Security - The Monico Estate Frank started working with Ultimate in 2015. He’s always supportive, eager to please cutomers and colleagues with great flexibility and a proactive approach. His developed skills that enable him to handle external issues and anti-social behaviour, with an assertive yet professional attitude. As part of his personal life, being a true Christian and proud Ghanaian, Frank always seeks ways to support families back in Ghana. Nominated for: His great work this year has seen Frank nominated on two separate occasions by Aspire members. His calm head and ability to communicate during a recent leak from a blocked toilet, kept customers up to date and prevented the incident becoming a major flood. To vote for this Aspire team member visit our website AspireAsOne.co.uk

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Award ceremony:

Tuesday 5th December (Invite only)

2017 ASPIRE RECOGNITION AWARDS

VOTE

Voting closes:

Tuesday 21st November

Online NOW

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WE’RE ALL ABOUT YOU

FLYING WITHOUT WINGS AT

24 Southwark Bridge Road JUST A SHORT DISTANCE AWAY FROM LANDMARKS SUCH AS THE TATE MODERN AND WITH A CLEAR VIEW OF OTHERS LIKE THE SHARD, 24 SBR IS BASED NEAR SOME OF LANDSEC’S MOST PRESTIGIOUS SITES. BUT IT’S HERE, SOUTH OF THE RIVER, THAT STAFF RELATIONSHIPS HAVE BEGUN TO SOAR BETWEEN LANDSEC, THEIR SERVICE PROVIDERS AND CUSTOMERS ALIKE.

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Ross Wiles, Anna-Maria Corqian and Hanif Mohammad at 24 SBR

B

eing close to other Landsec sites such as New Street Square and Ludgate Hill, keeps 24 Southwark Bridge Road firmly in the centre of the Aspire community. This also means that it is just a short journey for staff members like Operations Support Assistant Ross Wiles if they are ever needed at other London properties. With such an ideal location, it’s no wonder that 24 SBR has been chosen as a venue for so many functions in the past, such as the ‘Book People’ charity event. It was also here that Landsec was first able to engage the ‘Bounce Back’ charity’s Painting and Decorating Service. This allowed them to not only support a good cause but also engaged them in their day to day business, giving a valuable opportunity to those wanting to get back into work. What really makes 24 SBR so attractive is the unrivalled customer experience that the Aspire team provides there every day. Security Officer Hanif Mohammad comments that ‘everyone I work with in this building is like family’, with everyone willing to go out of their way to help each other.

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EVERYONE I WORK WITH IN THIS BUILDING IS LIKE FAMILY Hanif Mohammad

Hanif Mohammad and Ross Wiles enjoy a close working relationship with customers at 24 SBR

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This even extends to Landsec customers such as Teaching Personnel on the 3rd floor right up to groups like Sedex on the top floor. Every person working there clearly has a great relationship with Aspire members throughout the building, acting more like a group of old friends than just work colleagues. Meanwhile, people like Cleaner Anna-Maria Corqian work tirelessly behind the scenes to keep the place looking spotless and are an ‘absolutely brilliant contribution to the team’, Ross Wiles comments. Even whilst operating outside the spotlight, their commitment and professionalism are as valued here as any other person’s role. The hard-working Aspire members based at 24 SBR have set a brilliant example for the rest of the team. The connections they have built with fellow team members and customers alike, have continued to form bonds not just onsite but across the rest of the city as well.

Anna-Maria Corqian keeps 24 SBR spotless for customers

Hanif Mohammad and some of the Teaching Personnel team 24

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In focus with

ULTIMATE SECURITY, 24 SOUTHWARK BRIDGE ROAD

Hanif Mohammad THE FACE OF SOUTHWARK BRIDGE Often seen at the main reception desk, Hanif Mohammad of Ultimate Security always has a smile for every single person who comes to 24 Southwark Bridge Road. In the four years he has been working onsite, he has become one of the key figures that links everyone together. Since he first started, Hanif has been an individual willing to go the extra mile for his colleagues. His hard work, commitment and can-do attitude meant that he was quickly able to integrate into the team. He has continued to further his knowledge and skills, and has now become ‘the go-to man’ of the team, as Operations Support Assistant Ross Wiles comments. Ross also mentions that he never has to worry about proceedings at 24 SBR, even if he’s working away from the site, as Hanif ‘is more than capable of keeping things under control, confident in his ability to assess and deal with any situation

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that might arise’. As someone who is always happy to assist with any task, it’s easy to see why every customer, visitor and Aspire member onsite will always have something positive to say about Hanif. He was also a great source of support with the ‘Bounce Back’ scheme. When its painting and decorating crew began works at the site, Hanif was always on hand to help their team in any way he could. He did this whilst also managing his usual responsibilities at reception and around the rest of the building, demonstrating his willingness to go out of his way to provide the best service possible.

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In his spare time, Hanif is often on the move as he spends much of his time travelling around the country. He’ll often go for weekend journeys to visit friends, or just to explore new places. He also has a keen interest in fishing, which has helped to develop his stable, patient character. Sometimes, he even gets the chance to combine his two hobbies by going out sea fishing, as part of longer trips. With such a great working relationship with everyone he deals with and his reliability, Hanif remains an anchor for the rest of the team at 24 SBR. 25


ASPIRE STAFF RECOGNITION AWARDS ASPIRE PLAYER OF THE MONTH

September ‘17

LAST MONTH SAW THESE PEOPLE RECOGNISED BY YOU FOR EXCEPTIONAL PERFORMANCE AND FOR SIMPLY BEING A GREAT TEAM MEMBER. NOMINATIONS CAN NOW BE MADE VIA THE WEBSITE.

CERTIF IC

WINNER: Shamim Ahmed - Corps Security, One New Change

S

ometimes a moment of observation and a bit of initiative is all it takes to prevent a serious incident at the workplace. In some cases, it can even be the difference between life and death, as Security Officer Shamim Ahmed proved just recently when he was faced with a life-threatening situation. It was an ordinary day for Shamim at One New Change, where he was patrolling the rooftop, when he noticed a woman walking on the grassed area. As this is forbidden to the public, Shamim called out to her to step back, approaching her as he did so. The woman, however, ignored his attempts to reason with her and continued to move forward.

Just as Shamim was radioing control, the situation quickly escalated when the woman actually stepped onto the rooftop barrier, ready to jump off the edge. Fortunately, Shamim was able to grab her and pull her back to safety preventing her from falling the six floors down to the ground below. Once she was safe, Shamim consoled the lady while the control room staff contacted the emergency services to ensure she

E OF RECO G AT

TION NI

“THE HERO OF ONC”

PLAYER OF THE MONTH

Shamim Ahmed

would be taken care of. Thanks to Shamim’s quick thinking and initiative, One New Change was able to avoid a tragedy that day. For his exceptional contribution, he has been nominated by Celia Bouchut (pictured on the Aspire Three Peaks Challenge) for a Player of the Month Award.

“PUTTING OTHERS FIRST” WINNER: Shaj Ali - Ultimate Security, Cardinal Place

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Shaj Ali

Fellow Aspire member Barbara Rigano (pictured at Aspire MasterChef) comments that ‘he is always ready to put his colleagues’ needs in front and is even willing to work during his break for the sake of the team’.

E OF RECO G AT

TION NI

Shaj remains calm and collected even when under pressure, delivering a consistently good customer service. While it would be easier to just stand by, he will always go out of his way to help his teammates in certain situations. For this reason, even having him present at receptions or lobbies is reassuring for the rest of the team, who know that they can always rely on Shaj to step in if necessary.

CERTIF IC

F

or fellow Landsec staff and Service Providers alike, Security Officer Shaj Ali has become a great source of stability in the workplace. His continued efforts to support his colleagues have made him a credit to the team at Cardinal Place, Victoria.

PLAYER OF THE MONTH

For going the extra mile and for his exceptional teamwork skills, he has been nominated for a Player of the Month Award in Customer Service.

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ASPIRE WHAT’S ON

Aspire gets cooking! We enjoyed fab facilities, a relaxed atmosphere & expert advice. On the 5th October, Aspire’s budding MasterChefs prepared a delicious meal with the help of the Underground Cooking School’s professionals.

2017

Chef

MASTER

Chefs then sat down to enjoy the meal they had just created, with wooden spoons presented to the unlucky losers and medals for the winners. Another great Aspire night, with good fun had by all!

all Check out m ro f s the image . t the nigh

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ASPIRE WHAT’S ON EVERYBODY’S WELCOME Tropicana Beach Club Parker Street, London, WC2B 5PW

Beach B A L L

5th December 2017

T U E S 5 T H D EC 6 . 3 0 P M ‘ T I L L AT E

Summer is coming Club Tropicana, drinks are free... Fun and sunshine, there’s enough for everyone... All that’s missing is the sea... But don’t worry, you can suntan! S M A R T C A S UA L // O P T I O N A L P I N K B E AC H W E A R

PartyAsOne # P i n k B e a c hw e a r

CONTACT For further information regarding the articles in this newsletter please contact Amanda Heppelthwaite at aspire@landsec.com Landsec, 100 Victoria Street, London SW1E 5JL T +44 (0) 20 7413 9000 E aspire@landsec.com One newsletter is keen to welcome points of view from Landsec staff and service partners. Therefore, the views expressed in this newsletter are those of the individual contributors and do not necessarily reflect the views of Landsec. We welcome contributions whether through social media, email, letters or stories. Please forward contributions to aspire@landsec.com

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One Issue 19 October 2017  

One Issue 19 October 2017

One Issue 19 October 2017  

One Issue 19 October 2017

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