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This year in review is meant to update the Tiffin University campus community of this year’s activities by the ITS department. 1.

Over the summer of 2009, ITS implemented the KBox System Manage-

ment Appliance, and the KBox System Deployment Appliance. The KBox Systems Management Appliance includes asset management, patch management, software distribution, and helpdesk ticketing with an integrated selfservice user portal. The System Deployment Appliance allows ITS to perform inventory assessment, operating system deployment, application distribution, and computer configuration and recovery. 2.

At the begining of the Fall 2009 semester ITS created a new set of more

secure wireless networks and created a digital, paperless wireless registration form. 01


All faculty and staff computers located at the Elyria campus where

upgrade over the summer of 2009. 4.

The Bookhouse, 27 South Sandusky St., and Hayes Center for the Art

were fully added to the campus VOIP phone system. 5.

Over the summer of 2009 Hertzer classrooms 105

and 112, Hertzer media lab and the Gillmor lobby computers were upgraded with new computers. In addition the computers were upgraded in the offices of Athletics, the Business Office, and Student Life. 6.

The old À la carte location in the Gillmor Student Center was con-

verted to a small student computer lab with 6 new computers and a new high- volume, heavy duty printer. 7.

The new Living Learning Community appartments were brought

online and connected back to campus via fiber optic connection. In addi02

tion both buildings were outfitted with wireless internet and one classroom each with a new computer and projector. 8.

The Seitz board room was brought onto the campus wireless net-

work and a new short throw projector was installed. 9.

Beginning in 2010 ITS began overseeing

campus copier responsiblities. A new contract was signed with Perry Corp. and all the campus copiers were replaced with brand new Konica Minolta copiers. In addition some of these copiers also replaced outdated fax machince as well. 10.

In Fall 2009 ITS along with the Registrar's office and Academic

Affairs, in order to address the concern of the H1N1 virus, set up eCompanion courses for all seated courses. The purpose of doing this for both Fall and Spring courses was to ensure that faculty and students could 03

continue their coursework should the H1N1 virus shut down the university. Though we were fortunate enough to avoid this situation, we were able to get more faculty use to using the platform as a companion to seated courses. 11.

Through 2009-2010 ITS continued working

with faculty to enhance eCollege courses. We participated in several seated and online training sessions to help faculty get better acquainted with eCollege. Areas of focus included course development, Class Live Pro training and trouble shooting course problems. 12.

ITS also brought on the eCollege Evaluation system for all Online

courses. All areas of study are now using this evaluation platform for faculty and course evaluations 13.

Extended the Toledo network include a third store front. 04


Two new redundant webmail servers were brought online to replace

the previous outdated versions of webmail. 15.

The main classroom building computer lab underwent a memory

upgrade where extra RAM was installed in the machines. 16.

To prepare for the PowerCampus implementation several new tech-

nologies are being implemented. One is a VMWare Virtual infrastructure and the other is a Disaster Recovery Site. The VMware environment consists of 3 physical host servers running ESX3.5. These machines are hosting 6 vrtual Windows 2003 servers running various the various applications needed to support the new PowerCampus SIS. The VMware environment allows us to consolidate physical servers to better use the resources of the servers as well as to conserve energy by using less electricity and creating less heat for the air conditioning. The environment also provides high availability 05

for the applications as the virtual machines can continue to run even if a host fails or needs to be taken down for maintenance. This environment is also highly scalable to support many more applications in the future. In Columbus we have a secondary location called our disaster recovery site. This site contains a more or less identical computer configuration as is here on main campus. This site will host our data backups as well as provide the capability to recover from a catastrophic disaster should the Tiffin location be destroyed. 17.

In addition to PowerCampus, ITS implemented PowerFaids which is a

client/server based Financial Aid software created by College Board that runs on MS SQL Server. The software allows for automated packaging that is exponentially increasing the speed and efficiency at which the Financial Aid office can operate. 18.

Along with PowerFaids, Webclient is the web-based interface for staff 06

members to obtain view only access into the PowerFAIDs database. This allows recruiters and other staff who interact with the students to see the students’ financial aid so as to be better informed and able to answer the students’ questions. 19.

Another addition to PowerFaids is Netpartner. Netpartner is the

web-based interface for PowerFAIDs that allows the student to view, accept and change their awards. This will replace the current externally hosted system (Your Electronic Award) which is currently used. 20.

Beginning in 2010 ITS worked with Academic Affairs to

bring all seated course evaluations online. Utilizing MyTU we are now offering a "green" alternative to paper evaluations for seated classes. Students logged into MyTU for evaluations for the first time this Spring.


Tiffin University ITS Year in Review 2009-2010