The Future of Chatbot Usage for Customer Service

In an increasingly digital world, businesses are striving to enhance customer service experiences by integrating cutting-edge technologies. One such innovation that has gained significant traction is the use of chatbots in customer service. These AI-powered tools are transforming the way businesses interact with customers, providing instant, 24/7 assistance, and streamlining communication processes. The future of chatbots in customer service holds immense potential for improving efficiency, personalization, and customer satisfaction. As Telkom University continues to lead the charge in developing innovative technologies and preparing future professionals in areas like artificial intelligence (AI) and machine learning, understanding the implications and opportunities of chatbot usage in customer service is essential for shaping the next generation of customer-centric solutions. https://telkomuniversity.ac.id/