{the Experience Guide book
your guide to becoming a great team member. }
Watch Nonet’s Welcome Message
Before you dive in, hear directly from Nonet about who we are and why it matters.
Welcome to Work!
The work we do every day only happens because of the effort, talent, and collaboration each of you bring, and that’s something I truly appreciate.
Inside this book, you’ll find our updated Rules and Regulations. While policies might not be the most exciting read, they’re here for a reason: to make sure everyone knows what’s expected, to keep our workplace safe and fair, and to give us all the consistency we need to do our best work. So we have decided to call it an “experience guide book”.
I encourage you to take the time to go through this guide. Think of it less as a list of restrictions and more as a resource. It’s here to support you, answer questions, and set us all up for success. If something is unclear or you have questions, never hesitate to ask.
As the owner, my goal is simple: to provide a place where people enjoy coming to work, feel respected, and can be proud of what they do. These guidelines are one of the ways we protect our culture.
Thank you again for all that you do. I’m excited for everything we’ll accomplish together.
With gratitude,
{ Table of contents }
everything you need to know to get started
we are how we look our team
Mission
Vision
Core Values
Commitment to Sustainability
Commitment to Technology
Commitment to Community Commitment to Service
Website Chekkit
dotloop
Google Suite
Matterport
AppFolio
Xink
Canva
Who’s Who Leadership Team Support
Our Brand Standards
Social Media What Else Can You Do?
policies
Marketing Collateral You + Us
Office Policies
Employer/Employee Relationship
Payroll Practices
General Policies and Processes
Time off and Leaves of Absence
Employee Benefits
Dress Code
{ who we are }
Mission
A large independent property management firm driven by core values to deliver the best experience to our clients.
Learn About Our Mission
Hear how our mission shapes the experience we create for clients, partners, and one another.
Vision
1. Brand: We empower owners to elevate resident experience and enrich the communities we serve through expert people-driven property management.
2. People: We create an environment for every team member to achieve their personal, professional, and financial goals.
3. Revenue: 10,000 units manageed and $8M in topline annual revenue.
See Our Vision for the Future
Learn how our long-term vision inspires innovation and purpose.
core values
Service oriented [sur-vis ohr-ee-entid]: having a primary focus on helping people: Our service oriented approach means that we are there for all our clients’ needs whether it’s finding contractors to do work, helping them find the perfect rental, or making sure their property is properly maintained.
Team spirited [teem spir-i-tid]: feelings of camaraderie among the members of a group, enabling them to cooperate and work well together: We foster a team spirited atmosphere and strive to make our time spent together feel like a family gathering.
Community Minded [kuh-myoo-ni-tee mahyn-did]: being interested in helping the wider community; socially concerned: Being community minded means we can make an impact that is bigger than any one of us could make by ourselves. We give back and do more, whether through community clean-ups for Earth Day or our Holiday giving campaigns.
Celebration [seh-luh-bray-shn]: the action of marking one’s pleasure at an important event or occasion by engaging in enjoyable, typically social, activity: It’s the only emotion that can be in our workplace.
Industry Expert [in-duh-stree ek-spurt]: Staying abreast of market trends and research; furthering professional knowledge: We encourage every team member to embrace continuing education opportunities and to work toward becoming an industry expert.
Explore Our Core Values
Nonet shares how our values define who we are as a company and as a team.
commitments
Commitment to Community
We believe our community is a great place to live and work and play, and we want to do everything we can to help members of our community have a better life. We started our company with a foundation of service and as we’ve grown, our team represents people of all different walks of life who are involved in every aspect of the communities we serve.
Commitment to Technology
We have embraced ways to utilize technology for ease of the experience, making it more efficient and effective for you. By working in “the cloud”, everything is at our fingertips wherever and whenever we need it! We have found that in addition to providing a great customer experience, our commitment to technological solutions increases our business efficiency.
Commitment to Sustainability
Finding ways to be more mindful of the environment is important to us. Sustainable solutions keep our operating costs down and lower the impact that our properties and business has on our natural surroundings. We are passionate about using space and materials wisely and in a cost effective manner. We care about the environment and our community. It is from that perspective that we run our business.
Commitment to Service
Service is the foundation of everything we do. Our client-first approach is rooted in integrity and transparency. Our goal is to make the process smooth and stress-free, adapting our services to meet each client’s unique needs. We focus on building lasting relationships based on trust and clear communication. By embracing innovative tools and market insights, we empower our clients to make confident, informed decisions. Our dedication to excellence and customer service sets us apart. For us, service is more than a promise—it’s our purpose.
it’s a whole lot easier to succeed with a great team!
{ } Our Team
one thing remains true! Our success has always depended upon a team of strong, smart, creative individuals! so much since 2009 we have grown when we opened our doors
who’s who
At 360 Management, it’s a revolution in the way property management is conducted in the South. Like the 360 degrees of a circle, we believe that a property manager should cover all facets of the management process, and do so gracefully. We want our owners and residents to trust us to be there when needed. Whether they are down the street or across the country, they can depend on us to take care of every detail, each and every time.
We are proud to have such a hardworking team, all of whom are passionate about excellent customer service.
We know what you are thinking: “Yeah yeah that all sounds great, but who do I call when I have a question about XYZ?” Below are your contacts - feel free to reach out with any questions. We are here for you!
Leadership
Nonet Parmer Reese, Co-Owner & Founder
334.275.0615
nonet@concepttoclosing.com
Seth Snider, Co-Owner
334.332.7801
seth@concepttoclosing.com
Leigh Bass, Broker
334.444.4500
leigh@concepttoclosing.com
Team Support
Controller/Accounting: Dana Parmer
334.559.1709
dana@concepttoclosing.com
Operations: Sarah Wright
334.750.2609
sarah@concepttoclosing.com
Marketing: Julie Musheno
404.314.0309
julie@concepttoclosing.com
Sarah Wright, Print
334.750.2609
sarah@concepttoclosing.com
Kaylyn Hinton, Social Media
256.710.0958
marketing@concepttoclosing.com
{ }
How we look
Our Brand
Since the very beginning, we have worked hard to maintain a unified look, feel and messaging in everything that we do. Now that you are part of our team, we want you to help us continue to develop our brand. You are interacting with clients, sharing on social media and you yourself represent the company.
What our Brand Means to our Team
We have a common set of Core Values that bind us together as a team. Every member of our team embodies these core values in their approach to their careers and more importantly to their lives.
We work in concert, not in competition with each other. When one of us is successful, we are all successful.
What our Brand Means to our Clients
We want our audience (existing and potential clients, team members, friends and family, and the world!) to be able to recognize us at a glance. No matter how people find us, they see a consistent level of quality in design and attention to detail.
Standards
Materials
We will get you setup with everything you need, from fonts to business cards, email signatures and more. You’ll be ready to use the tools we have developed. In addition to meeting our standards, these tools will make your life easier!
Our brand and reputation is very important to us. Since you decided to join our team, we bet it matters to you too. We have to be very careful about anything that goes out into the wide world. In fact, we have put this all into a Brand Standards document that you can find on our Google Drive.
social media
In today’s professional world, social media is a huge part of our business. Maintaining professionalism and being relatable is important. Keep in mind that every action you take on social media is a vote for the person that you are perceived to be. Good, bad, or indifferent, PERCEPTION IS REALITY on social media. At 360 Management, we have worked hard to present a social media image that reflects our core values, with an emphasis on good design and professionalism. It’s what we’re known for, and what we continually work toward improving. We expect all of our team members to do the same.
We must abide by the rules of our industry (Alabama Real Estate Commission), and Federal Fair Housing Laws. We also have company requirements, and we have many recommended Best Practices. All of the guidelines below are the framework for how you should approach social media as a team member. We do not expect you to post on social media, however, we do encourage you to follow and share our channels. Our support team is here to help – please ask questions before posting something you are not sure is correct!
industry requirements
Federal Fair Housing
By law, there are many words that cannot be used in property listing descriptions, and therefore in social media posts as well. Common mistakes are using the word “family” or “walking distance”. For the full list of words, review the Fair Housing Advertising Word Phrase List doc in to the Resources folder in our Google Drive.
Company Tags
Facebook: @360managementAL
Instagram:
@360management_
Company Hashtags
Required:
#360management
Optional as appropriate:
#startaconversation
#forlease
#forrent
#rentalproperties
#propertymanagement
Logos
Brand approved logos must be used if using a logo for the company or licensee representation. Usage of logos does not eliminate the requirement of the approved hashtag #360management which must appear.
social media company requirements
Top Notch Photo Quality
• Headshots – The company headshot we use has multiple purposes, one of which is to present a consistently professional image of our team to the world. This is also the picture that will be used when we post about you. Don’t like your headshot? Contact the Marketing team to take a new one! P.S.. The headshot is the property of the company.
• Listings – In order to maintain a high level of style and consistency, professional photos must be taken by a company approved photographer. Have a photographer you love who is not on the list? Let us know! We like to keep our list fresh, and to help local business people get more work.
Perception & Appearance
As mentioned above, perception is everything on social media. In order to reinforce the image that we have created online, we expect all team members to exhibit professional behavior on social media, from dress and demeanor to information created and shared.
Brand Standards
Social media posts must adhere to other advertising guidelines, including but not limited to use of brand approved colors, fonts and brokerage information being visible and of a size equal or larger to the agent identifying information. Reach out to the Marketing team members for creation of social media posts.
When you list 360 Management as your employer, please make sure it tags our business page. Use your professional photo, title and bio for brand consistency. When posting on LinkedIn about rental listings, etc., Tag/Hashtag rules apply here as well.
What else can you do?
Make Client Relationships your Focus
Our clients have options, and they choose us for a reason. By responding quickly and proactively addressing needs, you ensure they feel valued and supported. Happy clients = a thriving business!
Make your Client’s Day
No matter the client, you should make sure they know that they represent more to you than just a transaction. We are in a relationship. Every client interaction is an opportunity! Go above and beyond to ensure they receive the exceptional service we’re known for.
Take Pride in your Work
Every detail matters, from internal documents to external correspondence. Uphold our professional standards to reflect the quality and professionalism of our brand in everything you do. Excellence speaks. Let your work shine!
Maintain a Solutions-Focused Mentality
We want to emphasize our commitment to customer service for residents, owners, and each other. Turn challenges into opportunities. Focus on finding solutions, not dwelling on problems. Approach challenges with creativity and a positive outlook to deliver the best outcomes!
Work Well in a Fast-Paced Environment
Our work is dynamic, and priorities can shift quickly. We have to be able to multitask and function well in an ever changing environment. Stay organized, flexible, and ready to tackle whatever comes your way. We want you to thrive in the hustle.
Communicate Effectively & Professionally
Clear, professional communication builds trust and ensures everyone is on the same page. Be concise, courteous, and always represent our team with integrity.
Calmly Handle High Stress Situations
Stressful moments are inevitable, but staying calm and composed helps you navigate them effectively. Take a deep breath, assess the situation, and respond with confidence.
Maintain Good Time Management & Follow Up Skills
Managing your time well is key to staying on top of tasks and deadlines. Prioritize follow-ups to ensure no detail slips through the cracks. Be timely and thorough.
Keep Fair Housing Laws Top of Mind
Fair housing laws are critical. Always stay informed and apply these principles to every decision you make. Upholding laws and elevating standards are important for our business.
Be a Team Player!
We succeed together. Foster strong connections with your teammates, serve one another, participate in team events, and embrace the spirit of collaboration that makes 360 Management the best team ever. There’s a reason “Team Spirited” is one of our core values. Together we thrive!
{ }
everything you need to help you manage your Job tools
Our Commitment to Technology is not just a catchphrase - we really mean it! We have invested in many tools that are available to you to help you manage your work and to be as efficient and effective as possible. Access to these Tools is possible! Contact Team Support to find out more.
Website
Our website is a carefully curated portal to everything with team info, blogs, and company info. Use it to educate your clients on what we have to offer!
Chekkit
We are the only local management company with a live chat on our website. Users have questions answered in real time! We also use this tool to track client satisfaction and solicit Google reviews.
dotloop
We were the first brokerage in East Alabama to use dotloop, our online transaction management system. Every “loop” contains access to electronic forms and files you need, and it’s all accessed via a secure portal. This is where you go to get electronic signatures.
Google Drive
Our company’s online file management system. In the Team folder, you will find company documents and branding materials including logos, fonts and graphics, and so much more. We encourage you to utilize the company or your personal drive to make your job more efficient and data accessible.
Matterport
We were the first agency in East Alabama with our own Matterport camera. Used to create high quality virtual tours of listings, this is an invaluable tool and underscores our commitment to technology.
AppFolio
Our resident and owner relationship management system at 360 Management. This technology solution gives us accounting, marketing, leasing, and management functionality for single-family and multifamily properties. Clients can set up portals to manage payments and service/repairs. The system’s extensive reporting allows us to track financials in realtime.
Xink
We use this tool to manage our email signatures that are then pushed out via our Google Workplace account.
Canva
A user-friendly online graphic design platform that is used to create graphics and presentations.
Marketing Collateral
Our in-house Marketing team is ready to create social media posts, and collateral for properties needing additional marketing. Contact the Marketing team and let us know what your property listings might need.
{ } Policies
We want to be CLEAR
We all operate with the Golden Rule in mind: “treat others as you wish to be treated.” It’s a lot easier to have a successful working relationship when our expectations are clear. We believe in approaching business in a straightforward and honest manner. The following items and pages outline our code of ethics and rules of engagement for working together.
Goal Setting
As a company, we come together twice a year to set goals. The two meetings that occur are the Goal Setting Kickoff in the fourth quarter and our Revolution Meeting to kickoff the new year. Upon joining the company, all employees participate in 30, 60 and 90 day evaluations and annual goal setting meetings creating PPFs & 1:1s.
Ethics
In our business, it is fundamental to say that to be successful, one must be ethical. Each team member in this company must operate by the Alabama Real Estate Commission’s rules, Federal Fair Housing Act, and the Alabama Landlord and Tenant Act.
Non-Discrimination
360 Management is an equal opportunity company and will not discriminate in its hiring practices of employees because of a person’s race, color, creed, national origin, age, sex, religion, familial status, disability, sexual orientation, or gender identity.
Fair Housing Compliance
360 Management does business according to the Federal Fair Housing Law (the Fair Housing Amendments Act of 1988) which states that it is illegal to discriminate against any person because of race, color, creed, age, sex, disability, sexual orientation, familial status or national origin as it relates to the sale or rental of housing, in advertising the sale or rental of housing, in financing of housing, in the provision of real estate brokerage services, in the appraisal of housing and in participating in blockbusting.
Alabama Landlord-Tenant Law
360 Management manages all third party real estate, meaning the company does not own any of the properties we manage. The Alabama Landlord-Tenant Law established in 2006 sets forth the major rules for our guidance of policy, and we work to the letter of the law for our owners and tenants.
Rules to Use Every Day
1. Document everything and put it in Appfolio if it doesn’t start there to begin with.
2. Remember - without owners, the company doesn’t exist. Don’t spend their money unnecessarily.
3. Use the right vendors for the right work order. We are always looking for another great vendor.
4. Dress for the job you desire not the one you have. Dress appropriately for the office.
Understanding Disharmony
Nonet explains how healthy communication keeps our culture strong and connected.
office policies
Keeping the Office in Order
It is desirable that the office always appears neat and orderly. All employees are urged to be conscious of this fact. Desks and work areas should be kept clean and neat at all times. The kitchen is for the convenience of everyone. Everyone is expected to clean up after themselves.
Building Security
The building is monitored by video surveillance. All personnel are given a door code and alarm code. It is the responsibility of the last person who leaves the office to make sure it is secure by taking the following precautions:
1. Check to make sure all exterior doors are locked
2. Make sure no one else is in the building
Email Requirements
3. Interior lights are to be turned off
4. Thermostats are turned to 78 degrees
5. Set Alarm
The G-suite email you were assigned when you started with 360 Management (@concepttoclosing.com) must be utilized for all real estate related communications. This is a requirement for our Errors & Omissions Insurance policy and is for your protection and the company’s if we were to have any issue with a transaction. The requirement is also in order to maintain the integrity of our brand. Emails should be signed with a standard email signature. Email signatures are setup in Xink and pushed out through your company G-suite email. If you would like something changed in your email signature, please contact Team Support.
Technology Tools Confidentiality
All files contained in Company technology tools (including but not limited to Google Suite, dotloop, & Appfolio) are confidential and proprietary to the Company.
Confidentiality
NONDISCLOSURE OF TRADE SECRETS: Team members recognize and acknowledge that the information that will be furnished to him or her concerning clients, customers, listings, holdings, investments, transactions, and other confidential matters constitutes a valuable, special, and unique asset and trade secret of Broker’s business. Accordingly, Team Members will not, during or after the term of his or her employment disclose any such information or any part thereof to any person, firm, corporation, association, or other entity for any reason or purpose whatsoever.
NON COMPETE AGREEMENT: Team members hereby agree and covenants with Broker/Owners that Team Member, during the term of employment and any extensions hereof and for a period of six months thereafter, will not provide property management services to any client of Broker/Owners or such client’s affiliates or agents. Client of Broker means any person or corporation with whom Broker has or had a listing or marketing agreement effective for at least one day during the year preceding the date of termination of this agreement. Broker may provide Team Member with a list of its clients upon request after the termination of employment and Team Member agrees to keep such list confidential and not to distribute said list or any names therein whether orally or in writing to any person other than to Team Member’s attorney. These covenants shall be construed as an agreement independent from any other provision in this agreement; and the existence of any claim of Team Member from violating any of these covenants. Broker/Owners, in addition to such injunction, may recover from the Team Member reasonable attorney’s fees and costs incurred by the Broker/Owners in enforcing any of Broker’s rights hereunder.
Technology Requirements
As previously stated, we are a technology and sustainability driven company. In order to fulfill that commitment, we require that all Associates utilize Google Suite, dotloop, and that you use a smart phone and tablet device. Employees will be provided with devices to access all technology tools.
At 360 Management, all we do is third party property management and this requires a real estate license in the state of Alabama. The policy below is revised annually and you will be provided additional paperwork to be completed to be in compliance with required state law.
Real Estate Brokerage Services Disclosure
It is the policy of this office to work on the below listed agency relationships with buyers and sellers. This company does not offer nor accept sub agency on any listing.
Rule 790-X-3.13(1)
Alabama law requires the consumer to be informed about the types of services which real estate licensees may perform. The purpose of this disclosure is to give a summary of these services.
A SINGLE AGENT is a licensee who represents only one party in a sale. That is, a single agent represents his or her client. The client may be either the seller or the buyer. The licensee when acting as an agent must represent the best interests of the client by placing the interests of the client ahead of the interests of any other party. In a real estate transaction, when a real estate licensee is employed as an agent, the licensee is obligated to advise and advocate for the best interests of his or her client. A single agent must be completely loyal and faithful to the client.
When two or more licensees under the same qualifying broker are in separate agency agreements with a different party in the same transaction, the qualifying broker can designate those licensees as single agents as to the licensee’s client. The designation must be in writing and done as soon as reasonably possible. A designated single agent is not a dual agent, and neither the qualifying broker, the designated single agent, nor any other licensee involved in the transaction shall be assumed to have knowledge to any other party with whom the licensee has not entered an agency agreement.
A DUAL AGENT is a licensee, who is an individual, acting as an agent for both the buyer and the seller. This may only be done with the written, informed consent of all parties. This type of agent must also be loyal and faithful to the client, except where the duties owed to the clients conflict with one another.
A TRANSACTION FACILITATOR assists one or more parties, who are customers, in a sale. A transaction facilitator is not an agent and does not perform the same services as an agent. Transaction facilitator describes a brokerage arrangement whereby the real estate licensee assists one or more parties, who are customers, in a contemplated real estate transaction, without being the agent, fiduciary or advocate or that party to the transaction. The transaction facilitator can act as an intermediary between buyers and sellers. A licensee can also represent one party as an agent and serve as a transaction facilitator for the other party in a transaction. In the absence of an agency agreement, a licensee is presumed to be acting as a transaction facilitator for any otherwise unrepresented party to whom the licensee is providing services.
*Alabama law imposes the following obligations on all real estate licenses to all parties, no matter their relationship:
1. To provide services honestly and in good faith;
2. To exercise reasonable care and skill;
3. To keep confidential any information gained in confidence, unless disclosure is required by law or duty to a client, the information becomes public knowledge, or disclosure is authorized in writing;
4. Present all written offers in a timely and truthful manner when assisting a party in the negotiation of a real estate transaction;
5. Answer your questions completely and accurately; and
6. To act on behalf of the licensee or his or her immediate family, or on behalf of any other individual, organization, or business entity in which the licensee has personal interest only with a timely written disclosure of this interest to all parties in the transaction.
Further, even if you are working with a licensee who is not your agent, there are many things the licensee may do to assist you. Some examples are:
1. Provide information about properties;
2. Show properties;
3. Assist in making a written offer;
4. Provide information on financing.
You may choose what type of service you want from a licensee and sign a brokerage service agreement. If you do not sign an agreement, by law the licensee working with you is a transaction facilitator. A written agreement is required by law prior to a licensee listing a property on your behalf or submitting an offer on your behalf for compensation.
The licensee’s broker is required by law to have on file an office policy describing the company’s brokerage services and general information on how the company and licensee are compensated for the brokerage services. The agency disclosure office policy is required, in addition to this form, to be provided to you prior to the licensee providing you any brokerage services. You should feel free to ask any questions you have.
Rule 790-X-3.14
The Real Estate Consumers Agency and Disclosure Act (RECAD) requires the qualifying broker to adopt and maintain an agency disclosure office policy which sets out the types of brokerage services which his or her company and licensees may offer or accept. The purpose of this rule is to specify the form and content of the office policy.
Under RECAD a qualifying broker may choose to offer the following services to the public: single agency, dual agency, and transaction facilitator. Under RECAD a qualifying broker is not limited to offering only one of these services and is not required to offer all of these services.
1. A single agent is engaged by and represents only one party in a real estate transaction. Buyers’ agents and sellers’ agents are examples of single agents. A written agency agreement with the client is required for a qualifying broker and his or her licensees to become a single agent. All qualifying brokers who offer single agency shall include a copy of their agency agreement form(s) in their office policy.
When two or more licensees under the same qualifying broker are in separate agency agreements with a different party in the same transaction, the qualifying broker can designate those licensees as single agents as to the licensee’s client. The designation must be in writing and done as soon as reasonably possible. A designated single agent is not a dual agent, and neither the qualifying broker, the designated single agent, nor any other licensee involved in the transaction shall be assumed to have knowledge to any other party with whom the licensee has not entered an agency agreement.
2. A dual agent is an agent for both the buyer and the seller. A dual agent represents more than one client in a transaction and owes the duties of agents set out in RECAD, except where the duties to one client will violate the duties owed to other clients. All qualifying brokers who offer dual agency shall include dual agency agreement form(s) in their office policy.
3. A transaction facilitator assists one or more parties without being an agent or fiduciary or advocate for that party. A transaction facilitator may provide brokerage services to consumers or customers with or without a written agreement. All qualifying brokers who offer transaction facilitator services by written agreement shall include their transaction facilitation agreement form(s) in their office policy.
Licensees are required to provide the Real Estate Brokerage Services Disclosure form to the consumer as soon as reasonably possible for his or her signature. Consumers are not required by law to sign the form, although the licensee should encourage that it be signed. If the consumer declines to sign, the licensee shall make a note to this effect on the form.
Thank you for considering working with Three Sixty East Alabama. We have given you a copy of the RECAD Brokerage Services Disclosure Form, which reviews all the brokerage services that are legal in Alabama. This Agency Disclosure Office Policy to inform you of the brokerage services that Three Sixty {real estate} offers. If you have any questions, please ask!
Three Sixty East Alabama compensation is not set by local, state, or federal law or by the rules of any REALTOR® Association and it is negotiable. Please be advised that you may speak with multiple companies about their services and compensation before signing a contract with a company.
For Sellers: At Three Sixty East Alabama, we receive compensation to list and market your property. We will determine a specific amount/rate of compensation in a Listing Agreement, which is a contract between you and Three Sixty East Alabama. If you chose to work with us, your payment will be due upon closing. Please read your Listing Agreement carefully and ask us about any terms you do not understand or would like to negotiate before signing the document. You may be asked by a prospective buyer to help pay their real estate agents’ compensation. This decision is up to you and Three Sixty East Alabama will never require you to pay the buyer’s agent in order to list your property with us.
For Buyers: At Three Sixty East Alabama we receive compensation to help you locate and purchase a property. We will determine a specific amount/rate of compensation in a Buyer Agreement, which is a contract between you and Three Sixty East Alabama. We will work with you to try to get the seller to pay as much of our compensation as possible. However, any remainder that the seller does not pay will be due from you upon closing. Please read your Buyer Agreement carefully and ask us about any terms you do not understand or would like to negotiate before signing the document.
employees
employer/employee Relationship
Employees of 360 Management may be classified into one of two categories: exempt and non exempt: Employees who qualify as “exempt” are exempt from overtime regulations (and minimum wage laws), whereas “non exempt” employees must be paid for every hour of overtime they work. The Federal Fair Labor Standards Act (FLSA) and the laws of the 50 states regulate what constitutes “overtime.”
Nothing in this handbook creates a binding employment contract between 360 Management and its employees or provides a guarantee of continued employment for any amount of time. At-will employment status may only be altered through a signed and written agreement between the Company and an employee to that specific and intended effect.
Unless expressly prohibited by statute, all employees are employed on an “at-will” basis. Either 360 Management or the at-will employee may conclude the employment relationship with or without advance notice at any time and for any reason, and no term in this handbook will alter or restrict the right of the 360 Management or an at-will employee to end the employment relationship accordingly.
Payroll Practices
Time Clock - FocusPay Solutions
Each non-exempt employee is expected to use the time clock daily. You should clock in anytime you arrive and leave the office. If you begin your workday prior to arriving at the office, you must still clock in upon arrival. Any work done prior to or after leaving the office should be approved by your supervisor ahead of time. When turning in hours, you should note the reason for the work outside of the office in order for you to receive pay for this time.
Payment of Wages
All employees are paid bi-weekly for their regular wages due. Employees will be paid via direct deposit on their scheduled paydays, in accordance with payroll policy and as permitted by state law. Employees will receive any direct deposit of wages in a savings or checking account at the financial institution of their choosing. Employees are responsible for submitting a new Form W-4 to the bookkeeper if marital status or the number of exemptions you claim changes.
Overtime Pay
Under the FLSA, there are no limits to the number of hours an employer may require an employee to work in one workday or one work week. However, employers are required to pay employees an overtime rate of one and a half times their regular rate for all hours worked in a work week in excess of 40, unless the employee is otherwise exempt from the FLSA’s overtime requirements. Conversely, as long as an nonexempt employee does not work more than 40 hours in a work week, an employer is not required to pay overtime even if the employee works more than eight hours in one day or whether the employee works on a holiday, a Saturday, or a Sunday. Thus, in order for an employer to calculate the appropriate amount of overtime owed to employee, it must first determine the employee’s regular rate and hours worked by the employee in the applicable work week. All overtime must be approved in advance by the employee’s supervisor.
Deductions
Deductions from your pay will be made according to federal and state law. This may include deductions for Federal and State Income Tax Withholding, Social Security, Medicare, Disability, garnishments pursuant to valid court orders, and other deductions pursuant to law. If you need to change your federal or state income tax withholding, please consult with team support.
employees
General office Policies and processes
Attendance
Our company’s success relies on employees attending work and arriving on time. You must notify your supervisor in advance of your scheduled starting time if you will not be able to attend work that day for any reason, arriving late, leaving early, or need to be away from the office during normal business hours. Our office is not remote or a hybrid environment. Employees must be physically in the office.
Office Hours
Office Hours are 8:30am to 4:30pm Monday – Friday, with some exceptions for company events. Arrive at the office at or before 8:30am ready to start the workday. The office must remain staffed during these hours.
Inclement Weather and other Emergencies
In the event that bad weather or other conditions make it dangerous or impossible to travel to work, notify your supervisor as soon as you determine that you will not be able to arrive on time. You are expected to report to work as soon as travel conditions have improved. If bad weather or other emergencies cause the company to close its office for the day, we will make every effort to notify you as soon as possible.
Online Calendar
The company has a shared calendar through Gmail. In order to make sure that the office is always adequately staffed, all employees should note scheduled appointments, both work and personal, and time off on this calendar once approved by your supervisor. This calendar should be checked regularly so you do not miss a company wide event.
Lunch Breaks
All employees are allowed and encouraged to take a 30 minute paid lunch break when taken in the office. If you opt to leave the office for an extended lunch break (not to exceed 1 hour without notice given), you will be required to clock out and this break will be unpaid.
Time Away from Office
It is imperative to make sure the office is properly staffed at all times. Employees are asked to respect the fact that the busiest days of the month are between the 1st and the 10th, and the busiest days of the week are Mondays and Fridays. Every effort should be made to be present and working on these days.
Personal Calls and Cell Phone Usage
Please keep cell phones silenced or on low volume at all times during the work day so that you do not disturb others. When it is necessary to have a personal phone call, be courteous to others and do not allow this in excess
Our Work Week Explained
Hear how our approach to the work week keeps collaboration and growth front and center.
employees
Dress Code
Employees are expected to maintain a professional appearance. If you are unsure as to what is appropriate, it probably isn’t! But ask your supervisor. Employees displaying improper dress or appearance will be notified.
1. House shoes or pajamas/sleepwear are not allowed.
2. Crop tops exposing the midriff, exposed cleavage, open backs (backless), strapless tops or dresses, and inappropriate see-through fabric are not allowed.
3. Braless attire is not allowed. Bra/undergarments should be worn in an appropriate manner and should not be visible.
4. Skirts, and dresses should be no more than 7 inches above the knee.
5. No pants/jeans with holes exposing the skin more than 7 inches above the knee.
6. No shorts are allowed. Shorts/athletic wear is allowed during turnover for 360 Management employees.
7. Tights, leggings, or jeggings may be worn, but the rear must be covered. Women wearing knit pants, leggings or jeggings should be worn with an appropriate length top/blouse (covers front and back).
8. No visible tattoos are allowed above the shoulders. Tattoos that contain offensive words, messages, slogans, or pictures, including but not limited to those displaying nudity, sexual acts, gender, race, religion, disability, or national origin, and/or may be perceived to be gang-related shall be also covered and/or not visible while at work.
9. Objects, articles, jewelry (including ear lobe expanders), or ornamentation of any kind shall not be inserted, attached to or through the skin if visible on the tongue, any part of the mouth, or cheek. A single (1) stud or ring may be displayed in one (1) nostril and/or one (1) eyebrow piercing if it does not exceed ½ inch in size.
10. No decorative dental appliances (whether temporary or permanent) are allowed.
Team Meetings
Regular team meetings are held weekly. It is expected that all team members make every effort to attend. The meeting schedule can be accessed by joining the appropriate Google calendar. Speak to your Supervisor if you need assistance gaining access to the calendar.
Error and Omissions Insurance
This policy is held by the company and covers each team member while associated with the company.
Sign Policy
When a sign is leaving the office, the front desk should be notified via handwritten note or email with the sign number and address of its location. It is necessary to check the sign back in when a lease has been secured. Property Managers are responsible for the signs being installed and returned. The front desk should be notified once it has been returned. 360 Management signage should be used for all rentals. Notify Team Support if more signage needs to be obtained.
Automobile Responsibility
Employees shall furnish their own automobile and pay all expenses thereof. Mileage for showings and property management duties will be reimbursed if a mileage report is submitted monthly. If so requested, employee shall furnish management with a copy of the employee’s insurance policy as well as a copy of a valid driver’s license. If your license will be suspended for any reason and you may not be able to fulfill some of your responsibilities, we will try to modify your job to not include driving duties during work hours.
time off and leaves of absence
Requesting Leave
Our company’s operations rely on having a dependable and consistent workforce. However, we understand that circumstances will sometimes require employees to take time off work. Employees must provide at least & no less than 7 days advance notice prior to taking planned leave. If the need for leave is unforeseeable, you must give notice as soon as possible under the circumstances.
Employees must properly submit all requests for leave within the notice period required and receive authorization prior to taking the time off. Please make these REQUESTS to your supervisor. The company will grant leave requests based upon our needs and ability to absorb the missed work. Unless otherwise noted or required by law, regular full and part time employees that receive paid time off will be paid at their normal base pay rate for the hours absent.
All vacation time should be taken outside of turnover. No vacation days will be approved between July 15th - August 15th. Turnover is an integral part of 360 Management office.
Paid Time Off
Employees will accrue 12 Paid Time Off (PTO) days yearly. Accruement will begin immediately from the date of hire but an employee is not eligible to take PTO for 90 days. Employees can roll over up to 5 days for the following year. PTO accruement will begin each year on January 1st.
Holiday Time Off
Eligible employees will receive pay for time off during the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day Day after Thanksgiving Day
Christmas Eve or Day After
Christmas Day
Eligible employees will receive pay for time off during these holidays calculated at each employee’s base pay rate multiplied by the number of hours the employee would have worked if not absent. The company will observe any holidays that may fall on a weekend on the closest business day either preceding or following such holiday. A holiday schedule will be published at the beginning of each new year and is subject to change at management’s discretion.
Employee benefits
Medical, Dental & Vision Insurance
Coverage is available via Blue Cross Blue Shield (BCBS). The employee is responsible for the payment of the monthly premium, which will be deducted from payroll. This benefit is available immediately and will go into effect the first day of the month following hire date.
After ninety (90) days of employment, employees of 360 Management who work 1,000 hours annually are eligible for the following benefits:
Long Term Disability
Long Term Disability (LTD) insurance is offered through Northwestern Mutual. LTD covers 60% of your income up to a maximum of a $5,000 benefit, begins on day 91 of a disability, and pays until social security retirement age (SSRNA).
Life Insurance
Through Northwestern Mutual, Life and AD&D is provided, which would include a $25,000 life insurance policy for each employee in addition to an AD&D rider/policy.
401(K)
All employees, 21 years of age and older, are allowed to participate in the plan. If you are hired after 01/01/25, there is a 1 year service requirement prior to participation.
You may elect to defer up to 100% of your compensation on a pre-tax basis, not to exceed the Federal law limit of $23,500 (however if you are over 50 you may defer an additional amount up to $7500). The company will match an amount equal to 100% of your contributions up that are not in excess of 3%, in addition we will match 50% of your contributions over 3%, up until 5% of your total compensation. The company also has a discretionary profit sharing contribution that may be made on your behalf. You must be employed by the company on the last day of the plan year in order to receive this contribution. You are fully vested in your deferral amounts and safe harbor match immediately, Any profit sharing contribution is subject to a 2-6 year graded vesting schedule (20% per year starting with 2 years of vesting service). You can enroll semi-annually.
Continuing Education
At 360 Management, we strongly encourage continuing education as a way of keeping job skills current. Your focus will be different depending upon your job function.
TASC
A FSA & Dependent Care FSA is available to you through TASC. You will receive the option to enroll in these each year during open enrollment.