A STUDY ON THE MEDIA USAGE PATTERN OF USING BLACKBERRY IN UAE AMONGST STUDENTS Research Project submitted to
MANIPAL UNIVERSITY By
Aiman Fatima (Reg. No.-1102003) Amreen Kasmani (Reg. No.-1102004) Mariyam Kisat (Reg. No.-1102020) Rahul Menon (Reg. No.-1102030) Sandeep Kaur (Reg. No.-1102024) Thomson George (Reg. No.-1102029) Zohra Ameen (Reg. No.-1102033)
Manipal University Dubai Campus (Dec 2012)
A Project Report on
“A STUDY ON THE MEDIA USAGE PATTERN OF USING BLACKBERRY IN UAE AMONGST STUDENTS” by UNDER THE GUIDANCE OF Mrs. Khyati Shetty (Faculty Guide)
Department of Media and Communications, Manipal University
Manipal University, declare that the Project
Report entitled â€œThe
usage pattern of using BlackBerry in UAE amongst studentsâ€?,
submitted to the Department of Media and Communications, Manipal University, in partial fulfillment of the requirements for the award of Degree of Media and Communication, is our original work and the same is / was not earlier submitted to any other Degree, Diploma, Fellowship or any other similar title or prizes.
This is to certify that the Project entitled â€œThe
Media usage pattern of using BlackBerry in UAE amongst studentsâ€?, submitted to the Department of Media and Communications, Manipal University.
Faculty Guide Date:
This survey is conducted and made to analyze the usage and the opinion of people about BLACKBERRY in the UAE, among universities and school students which would also it turn help other companies such as blackberry the company itself and their competitors. Blackberry was bought out to the world in 2003 and this was known as the modern smart phone. This was a device that not only functioned as a telephone but also allowed for the sending and receiving of email and text messages as well as web browsing. The current models are not only a communication device but also a personal digital assistant and a multimedia player. Cell phones have become the biggest necessity to everyone around the world. This device allows anyone to keep in touch with family, business associates and access email and this can be done in a matter of seconds, these are only one of the many reasons that gives a lot of importance to cell phones and how some people cannot live without it. In todayâ€™s technical advanced world phones are not only capable sending and receiving messages but they are also mostly used for storing devices, taking pictures and it can also be used as walkie talkies. Blackberry has a lot of media devices for both video and still images even more useful is the media player where every1 can listen to music and watch videos and its more helpful when a person travels long distance. All the phones are of different types with different screen sizes which is helpful and big as to no one will forcefully squint at the small screen. We bring in the competitions part, competitors are usually the one that built their own phones such as Samsung and LG. A lot of companies have tried this in the market but were unsuccessful; the challenge is to build the operating system that runs the phones. IPhones are the biggest competitors to blackberry as they are the only company tha make their own phones and operating system. IPhones are also the company that hurt the blackberry sales with such amazing makerting campaigns.
Certificate from the Faculty Guide
2. Review of Literature
3.1 Primary Objectives 3.2 Secondary Objectives 4. Significance of your Study
5.1 Target population 5.2 Sample size 5.3 Sampling technique 5.4 Limitations of the study 6. Analysis of Data
9.2 Appendix: Sample Questionnaire Filled Questionaires
LIST OF FIGURES 1. Figure 1.1 – Logo of the Company 2. Figure 1.2 – Blackberry feature 3. Figure 1.3 – Samsung Phone 4. Figure 1.4 – Iphone 5. Figure 6.1 – Showing which gender category of users use Blackberry 6. Figure 6.2 – Showing the age group of students who use Blackberry 7. Figure 6.3 – shows the Educational level of the students 8. Figure 6.4– showing at what age did the students get their first phone? 9. Figure 6.5 – Are you a full time student or working part time> 10. Figure 6.6 – shows whether advertising influence the choice of purchase of phones 11. Figure 6.7 – Amongst the 50 surveys conducted this graph shows whether he/ she is a Blackberry user 12. Figure 6.8– Going to purchase Blackberry in the future? 13. Figure 6.9 – Aware of the services provided by the service providers Etisalat and Du? 14. Figure 6.10 – How many are using Etisalat or Du? 15. Figure 6.11 – Mainly for what do you use Blackberry for? 16. Figure 6.12– Which mobile phone, smart phone, PDA brands do you currently own? 17. Figure 6.13 - Before your current brand which brand did you use? 18. Figure 6.14 – One word to describe your phone 19. Figure 6.15 – amongst the few who use Blackberry, how do they feel Blackberry handheld device? 20. Figure 6.16 – how important are the above mentioned factors important for a consumer when purchasing a phone? 21. Figure 6.17 – Is Blackberry a user friendly device? 22. Figure 6.18 – show how people are satisfied using the current phone they posses.( Done on a rating scale between 1-10 where 1 shows people are highly satisfied and 10 shows they are unsatisfied) 23. Figure 6.19 – After asking how important are the factors, what is the position of Blackberry based on those standards. -vi1
24. Figure 6.20 – People where asked where the BlackBerry is mainly used 25. Figure 6.21 – Students where asked to rate based on the some statements about Blackberry 26. Figure 6.22 – For the current usage how would the candidate rate his/ her Blackberry? 27. Figure 6.23 – are you planning to change your phone in the future? 28. Figure 6.24 – Problems concerning your blackberry device 29. Figure 6.25 – Based on the statements what do users have to say on their current phones 30. Figure 6.26 – Would you recommend Blackberry to your friends?
This survey is primarily being conducted to analyze the usage patterns of Blackberry in the U.A.E, among university and school students, which would also in turn help different companies, such as Blackberry itself, and its competitors as well.
Figure 1.1 â€“ Logo of the Company In 2003 BlackBerry introduced the first of what we would think of as being the modern smart phone. This was a device that not only functioned as a telephone but also allowed for the sending and receiving of email and text messages as well as web browsing. The current models are not only a communication device but also a personal digital assistant and a multimedia player. In addition a number of apps have been developed by other parties that add even more features to the phone. The result is a device that is capable of an amazing number of things. Its primary functions are its communication functions. The obvious one here is that it is a mobile phone and one that has a number of advanced functions. It is also capable of sending and receiving emails which in fact was one of the main attractions when it first came out. There is also the capability for instant messaging. As a result no matter where you go you are able to stay in contact with people no matter how they want to reach you. As long as there is wireless service you will have access to the full range of services.
The other main feature of the BlackBerry is that it has an internet browser. These days this is no big deal since almost all phones offer this but when the BlackBerry first came out this was quite revolutionary. There are a lot of advantages to using a BlackBerry as your mobile internet device since it has a larger screen 3
Figure 1,2 â€“ Blackberry Feature
and keyboard than you will find on most other devices. The result is that most people find it to be a lot easier to use than other smart phones are when it comes to getting online. A BlackBerry also contains a number of media devices like a camera for both video and still pictures. Even more useful is the media player that can be used to listen to music or to watch videos. This is a useful device to have when you are traveling since you will have easy access to lots of entertainment options. This is another area where the larger screen size comes in handy. It makes it lot easier to watch video when you don't have a squint at a very small screen. In addition to all of its other features there are thousands of apps for the BlackBerry so you should be able to find one for whatever you need.
There was a time when BlackBerry pretty much had the entire smart phone market to themselves, but those days seem to be fading now. There is now so much competition for smart phone sales that the maker of BlackBerry Research in Motion is in serious financial trouble. The competitors who have come into the market are some of the biggest companies in the world. There are actually a lot of competitors for BlackBerry; the smart phone market is one of the most competitive in the world. This has resulted in a significant loss of sales for the company over the years. When the BlackBerry first came out they controlled the market and sales were huge. Since then there have been a lot of competitors appear and that includes some of the biggest companies in the world. As a result of this competition BlackBerry has fallen all the way to fifth in the marketplace. The good news however is that this competition has made for much better products for the consumer. Competitors include those companies that build the devices themselves, such as Samsung and LG. There are lots of companies who have tried to enter the market to build the devices, mainly because this is the easy part. Far more difficulty is building the operating system that runs it, companies that produce this are the other big competitor for Figure 1.3 Samsung Phone
The biggest direct competitor for BlackBerry is the iPhone of Apple since they are the only competitor who does the same as BlackBerry and makes the phone and the operating system themselves. It is also Apple who has really hurt the sales for BlackBerry the most with their very intensive marketing campaigns. There is considerable debate about who makes the
Figure 1.4 Iphone
better product but there is really no debate about who has done a better job of marketing their product. When Apple releases a new version of their iPhone there are huge lineups at the stores to get them, this just doesn't happen when a new BlackBerry comes out.
2. REVIEW OF LITERATURE The study on how one mobile brand “BlackBerry”,has become an important and an extensive tool for the students and faculty, within Manipal University, Dubai. There are advantages and disadvantages of using BlackBerry, our research is done to identify the usage patterns of students and faculty primarily the duration for which people use their blackberry phones, and how effectively. Secondly, are aim is to find out whether all our people use all the services provided by the blackberry phones that they purchase and how many don’t use BlackBerry handsets.
For research purpose we used the Proquest database for finding out the media usage pattern of BlackBerry’s in UAE for academic purposes and cooperate industry. We used terms such as ‘blackberry’; ‘blackberry students’; ‘blackberry UAE’ to search on the Proquest database. Also through this research the University will have benefits like, broadcasting of any events will be easier; students can stay connected with their faculty formally and informally and transfer of pictures and videos of events or any other program or the highlights of any future programs can be broadcasted through Blackberry. Not only this research adds as a boon to the university but also for the company it gives a feedback on the features and services the consumers are satisfied with and also it provides a feedback on the features and services the consumers desire on their phones. Almost 80% of the students in Manipal University Dubai use BlackBerry for the messenger service it offers. BlackBerry is just another phone with a brand, what makes it outstanding is the services developed by RIM (Research in Motion), especially the messenger service. The quality of service varies from country to country based on the service providers such in UAE it is Etisalat or Du, both the companies offer reliable packages on the services in Blackberry. Almost 4-5 journals we went across to find out the problems caused by BlackBerry’s, and the subsequent issues it faces in UAE. The growth of BlackBerry among students, in the Proquest database, but across the 15832 results there are no research topics conducted on the Media usage pattern of BlackBerry’s. So we believe our research will be an effective one for both Manipal University and the company BlackBerry.
Not only students and faculty use Blackberry, but also people in the cooperate industry, research needs to be extended because the BlackBerry service developed by RIM has important features that are being used by many professionals in the cooperate industry which has improved the communications network.
3,1 Primary Objectives:
The main objective of the study was to analyze the usage patterns of the Blackberry mobile phones in the UAE and how blackberry users interact with their devices.
3,2 Secondary Objectives:
1) To find the internet usage pattern of consumers from their blackberry phones 2) To find the usage of social networking sites of the consumers from their blackberry phones. 3) To find out how blackberry helps students in their educational purposes. 4) To find out whether all interviewees use all the services provided by the blackberry phones that they purchase. 5) To find out how the research will benefit other competing companies and Blackberry itself. 6) To find out why the blackberry and its services have been rapidly adopted by users. 7) To find out the userâ€™s perception about the device and how it effects their day to day life.
4. SIGNIFICANCE OF THIS STUDY
A study was conducted to analyze the usage patterns of blackberry mobile phones in UAE. The study was mainly conducted on the students on school and colleges and would be beneficial for students, companies as well as Blackberry itself. The projects goal is designed to help students in their reference or guide in creating their study or research, to future researchers, he proposed study will benefits and help the future researcher as their guide. The study can also open in development of this study. By completing the study, we hope to achieve a better and a more thorough insight about the Blackberry usage amongst people and its used is involved in their everyday life and how it effects them. Blackberries and bbm-ing are all over the place. The latest trend, gadget or equipment doesn’t make you important. The meaningful work and things you do every day to change the world, innovate, or help another human being or animal makes you important. Why constantly keep your head down staring into a tiny screen of letters when you can keep your heap up and experience the important things on the larger screen of life. Gadgets can facilitate work, and they can also distract us from the more important things Blackberry can be useful in the classroom. The problem which arises is when students are not using the device as instructed. It, like many things, can become a block to education when used outside of the perimeters designated. That being said, to reiterate, they can be an important tool in the classroom when used properly.We can get several quick searches done more quickly and all the students get in on the thought process, trying to come up with the best words for the search. They also seem to enjoy doing something that is otherwise "forbidden." Since college students are always on the go, you don’t always have access to a computer, but you still need to get work done. There are research papers to write, PowerPoint’s to complete and spreadsheets to be calculated. This is where Documents-To-Go comes in handy. You can view files sent to you through BBM or email right on your BlackBerry. Not only can you view these documents on your phone, you can also edit them or create new ones. As soon as you know the details of the project assigned to you, you can immediately start typing notes or ideas into WordTo-Go. Keeping track of what needs to be done and when can easily be accomplished using the calendar or task manager on your BlackBerry. Short term assignments or goals can be added in 9
as a â€œtaskâ€?, with many customized options for how long it will take to fulfil these goals, the priority of it, notes about what it is, and when it needs to be finished. Long term goals can be put into the calendar along with a reminder a few days in advance just in case redecorating your room took priority. With all these new time management skills, you will be a 4.0 student in no time. Cell phones have become a necessity for many people throughout the world. The ability to keep in touch with family, business associates, and access to email are only a few of the reasons for the increasing importance of cell phones. Today's technically advanced cell phones are capable of not only receiving and placing phone calls, but storing data, taking pictures, and can even be used as walkie talkies, to name just a few of the available options. Cell phones are the perfect way to stay connected with others and provide the user with a sense of security. In the event of emergency, having a cell phone can allow help to reach you quickly and could possibly save lives. However, the importance of cell phones goes way beyond personal safety. Modern cell phones are capable of internet access, sending and receiving photos and files, and some cell phones are equipped with GPS technology, allowing for use in most locations around the world and allowing the cell phone to be found or the user located in the event of loss or emergency. The importance of cell phones has increased the competition in the wireless service provider industry, making cell phones very affordable and very easy to use. Cell phones have become almost a status symbol in addition to the convenience and security that comes from owning them. Blackberry mobile phones come with impressive looks and user-friendly features. These phones can help business users to remain updated with business happenings and deals taking place all over the world. Curve 8900, Pearl 8110, Storm 9500 and Bold 9000 are some smart models of Blackberry. All these phones come blessed with software with which users can synchronize the gadget with a laptop or computer. Built-in music player comes with major music formats like MPEG4, MP3/MP4, H263, H264 and WMV to provide superb music quality. Users would be happy to know that they can check out their e-mail accounts and can also remain updated on different social networking sites at any point of time. Moreover, World Wide Web can be accessed easily and one can grab several informationâ€™s available on any website. With the feature of GPS Navigation & Blackberry maps available with Blackberry handsets can help users to find out the location they are present in. 10
Blackberry reception has become reliable and of high quality due to advances in wireless technology. Wireless service providers offer excellent packages and promotions for cell phone users. Finding a dependable service provider is no longer an issue for blackberry users. The expansion of the wireless service provider industry gives cell phone users a choice and the increased competition has caused a drop in prices of wireless cell phone service. The importance of cell phones goes way beyond the ability to make or receive phone calls. Blackberry users can instantly send data to the home or office, check for important email, use their cell phone as a PDA or calendar, and store photos which can be easily transferred to a PC or laptop computer.
We conducted a survey on the blackberry usage pattern of youth using open ended and closed ended questions; the study was completely based on primary data. The data for this report were gathered from 25th November to 12th December. A questionnaire survey was carried out from 1st December to 12thDecember. The questionnaires were distributed to a total of 50 members. The personal survey method was used to collect primary data from respondents.
5.1 Target population: Our survey is based on the youth of ages from 18 to 30; our target audiences were students of the universities.
5.2 Sample size: The questionnaires were distributed to a total of 50 members. Out of which 26 are Males and 24 Females.
5.3 Sampling technique: We used convenience sampling technique for our survey. It was easier to ask our friends in the universities to fill the survey, as it was more convenient for us.
5.4 Limitations of the study: Our study was limited to only students of universities. Since most of the universities have majority of Indian students it was limited to that nationality. So we could get any other nationalities to fill in our surveys
6. ANALYSIS OF DATA
Figure 6.1 – Showing which gender category of users use Blackberry
Figure 6.2 – Showing the age group of students who use Blackberry
Figure 6.3 – shows the Occupation of the students
Figure 6.4 – Showing the education of the students.
Figure 6.5- Showing the results of the age of the students when they first got their phone.
Figure 6.6 â€“ shows whether advertising influence the choice of purchase of phones.
Figure 6.7 â€“ Amongst the 50 surveys conducted this graph shows whether he/ she is a Blackberry user
Figure 6.8 â€“ Going to purchase Blackberry in the future?
Figure 6.9â€“ Aware of the services provided by the service providers Etisalat and Du?
Figure 6.10 â€“ How many are using Etisalat or Du?
Figure 6.11 â€“ Mainly for what do you use Blackberry for?
Figure 6.12 â€“ Which mobile phone, smart phone, PDA brands do you currently own?
Figure 6.13 Before your current brand which brand did you use?
Figure 6.14 â€“ show how people are satisfied using the current phone they posses.( Done on a rating scale between 1-10 where 1 shows people are highly satisfied and 10 shows they are unsatisfied)
Figure 6.15 – One word to describe your phone
Figure 6.16 – Is Blackberry a user friendly device?
Figure 6.17 â€“ amongst the few who use Blackberry, how do they feel Blackberry handheld device?
Figure 6.18 â€“ how important are the above mentioned factors important for a consumer when purchasing a phone?
Figure 6.19 â€“People where asked where the BlackBerry is mainly used
Figure 6.20 â€“ After asking how important are the factors, what is the position of Blackberry based on those standards.
Figure 6.21 â€“ Students were asked to rate based on the some statements about Blackberry
Figure 6.22 â€“ For the current usage how would the candidate rate his/ her Blackberry?
Figure 6.23 â€“ Problems concerning your blackberry device
Figure 6.24 â€“ Based on the statements what do users have to say on their current phones
Figure 6.25 â€“ are you planning to change your phone in the future?
Figure 6.26 â€“ Would you recommend Blackberry to your friends?
1 ) Gender There were more of males doing our survey with 52% and Female with 48% 2) Age Group The age group we chose to give this survey to was from 10 to 30 with 80% of the crowd being from the age group of 10 to 20 and 20% of the crowd being from the age group of 20 to 30. 3) Occupation 96% of the students who have filled are survey are basically a Full time student with just 4% of the students being part time students. 4) Education 84% of the people who had filled our survey have achieved a University Degree where as 16% have graduated from High School 5) At what age did you get your first mobile phone? More than half of our fillers got their first phone before the age of 18 i.e 60% and 40% of them got it after the age of 18. 6) Does advertising influence your choice of Purchase of your phone? 55% of the people think advertising does influence their choice when they go to purchase a phone where 45% of them donâ€™t. 7) Are you a Blackberry User?
Almost everyone who took our survey were blackberry users . That is 82% of them, where as only 18 were not a BB user. 8) If no, in future are you planning to buy a blackberry? 67% of the people who donâ€™t use a BlackBerry choose not to buy one either . Only 33% of those people would want to try it out.
9) Are you aware of the services that service providers such as Etisalat and Du provide for Blackberry? 92% of the fillers are aware about the service providers for Blackberry in the UAE where as 8% do not. 10) If yes, Which service provider are you using? 80% of the Users of this survey use Etisalat where as 20% use Du as their service provider. 11) What do you primarily use your mobile device for? 96% of the users use their phones just for their own personal use where as just 4 % use it for their Business purpose as well. 12) Which mobile phone, smart phone, PDA brands do you currently own? A lot of people prefer using an iPhone, Nokia or Samsung over Blackberry. With Nokia on top with 22% and Alcatel at the bottom of this list with 0%.
13) Before your current phone, which brand did you use? 50 % of the people used Nokia before their current phone with 20% percent , Samsung and 20% other brands and lastly 10% used Sony Ericsson. 14) What is your level of satisfaction using the current phone? (high Satisfactory)1-2-3-4-5-6-78-9-10(Unsatisfactory) Depending on the phones they have 11 users (being the highest) rated 8 as their satisfaction rate. And 3 (being the lowest rated) with 2 users rating it. 15) If there is only one word to describe your phone, what will it be ? 46% though their phone were In-Trend, with 34 % thinking its classy, 3 think it's hip and 7% think it's none of these. 16) Is BlackBerry a user friendly device? 91% the Blackberry Users think it's very User friendly where as 4% of the users think it's not and would prefer an Iphone over it.
17) Overall, how would you rate the blackberry handheld benefit you? 20% think it's very good and 61% of the BB users think itâ€™s a Good product. So basically BlackBerry users are mostly happy with the phone they use. Very few users think itâ€™s a Bad phone. 18) If you are to buy a smart phone, how important are these factors below in influencing your decision: A lot of our users think the Quality and the performance of the phone is one of the first things you should see before purchasing it. Then comes the price and prestige. 19) Looking at each pair of attributes/characteristics, and indicate where on each scale you think the Blackberry brand sits.(high Satisfactory)1-2-3-4-5-6-7-8-9-10(Unsatisfactory) Business oriented or lifestyle oriented - 8 users rated it 2, with the lowest being 10 with 1 user rating it. For professionals or for everyone - 11 users rated it 2, with 10 being the lowest again with 1 user rating it. Conventional or Innovative - 15 users rated it 5 , with 1 being the lowest with only 1 user rating it. Functional device or entertainment device - 8 users rated this 5 with 1 being the lowest again in with 1 user rating it. Work Connections or social connections - 14 users rated this 1 and 6 being the lowest with no user rating it.
20) Blackberry is a product which is good at ?
Basically Most of the users Agree with the fact that Blackberry is an affordable product, the quality design and style, features, performance, Credibility and Prestige is also something blackberry has.
21) Please indicate whether you disagree or agree with the following statements on Blackberry:
Majority of the users think BB is highly reputed and is the market leader and is a very good competition to the other brands in the market.
22) Overall, how would you rate the blackberry handheld benefit to your business?
Many people think Blackberry is a good phone, that is 49%, and 34% think it's just OK for business use.
23) What were the main problems you concern about Blackberry device?
The few problems that occur in a Blackberry device is the coverage (19%) and Hardware problems (16%) . Sometimes there are security related problems to this device as well(7%) and a lot of other small issues (5%)
24) Indicating your level of agreement with each of these statements. (High satisfactory) 1-2-3-4-5-6-7-8-9-10 (Unsatisfactory)
I mainly use my phone/PDA for work related/functional purposes - 10+10 users rated it 3 and 6 with no user rating it 9 I like to be one of the first ones to try new technology - 9+9 users rated it 4 and 5 with no user rating it 9 I like to constantly be in contact with others using different communication channels - 9 users rating it 5 with 2+2 users rating it 6 and 10 I regularly use my phone/PDA for entertainment/social purposes My mobile phone/PDA is my social lifeline - 9 users rating it 2 with, 2+2 users rating it 6 and 10.
25) Are you planning to change your phone in the future ? 62% would want to change their Phone in the coming future where as 38% would want to stick to what they have. 26) Would you recommend Blackberry to friends or relatives? A lot of the Users (81%) would recommend Blackberry to their friends and relatives where as 19% of them would not.
After a long study and research on the usage on blackberry by giving out questionnaire to student we have come up with a following suggestions for the improvement of the company in the future.
Blackberry should start with uploading new applications as to help students with their research and helps them through university/school. There should a dictionary applications as it would be very helpful.
Should be a very reasonable price that should be very affordable, shouldn’t be very expensive. With this advantage a lot of people can afford a blackberry.
They should try inventing video call that would be another easier way to chat with other people, and it should be free so more people would get attracted to it.
The battery life should be much longer as a lot of people have been complaining about it as the phone’s die very quickly.
The blackberry companies have to tie up with other services companies with other countries so it becomes easier for international services so everyone can use their phones outside without any difficulties.
Should allow bigger file space to be send through blackberry messenger so easier when people are far away as Bluetooth doesn’t work when people are at a distance.
Camera capacity should increase, as all blackberry have only 5 megapixels and they should increase a lot more as pictures can be clearer and much better.
All phones do not have flash for camera, so blackberry shouldallow all phones to have flash in them easier for people to click pictures.
The study is especially relevant for the financial advisor and consultants. The insight of how an investment choice gets affected by the demographic variables and perceptions helps the financial advisors to advise their clients better. The clients, on the other hand on being advice regarding the investments that suit their profile will not only rate such an advice higher but will also appreciate it. The study recommends that there is a need to help investors develop a right perspective of the investment schemes and their attributes. More similar studies should be undertaken with diverse samples at different locations and from time to time in order to be aware with the latest preferences of the investors. The study thus, will certainly improve the mutual trust between the advisor and his client
Anonymous, 2010, ' Blackberry's ban to have "minimal" impact on UAE - analysts', BBC Monitoring Middle East. Anonymous, 2010, ‘UAE retailers see surge in sales of Blackberry alternatives ahead of ban’, BBC Monitoring Middle East. Anonymous, 2010, ‘Paper says UAE's stance on BlackBerry issue "strengthened" by latest studies’, BBC Monitoring Middle East Anonymous, 2010,' Etisalat issues statement regarding suspension of BlackBerry services in UAE', Middle East Company News. Giordano, Carolyn; Giordano, Christine 2011, ‘Health Professions Students' Use of Social Media’, Journal of Allied Health, vol. 40, no. 2, pp. 78-81. May, Kathryn, 2008, ' BlackBerry blackout' imposed on PS; To help reduce stress, immigration staff asked to turn off devices 7 p.m. - 7 a.m. ', The Ottawa Citizen, pp. A1.
Other websites used for our study are: http://www.bharatbhasha.net/s.php?q=Importance+of+Blackberry+phones&op=ar&B1=Submit &w=search http://www.enotes.com/teachers/discuss/blackberry-education-117957 http://en.wikipedia.org/wiki/BlackBerry