SSP America Brochure

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NORTH AMERICA

A Global 57

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19 UNITED KINGDOM & IRELAND FRANCE & BELGIUM SPAIN

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GERMANY/AUSTRIA/ SWITZERLAND

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MIDDLE EAST

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SSP America operates as a division of SSP Group— a global force in the food and beverage travel sector.

With presence in 38 countries, operating 600+ brands across 3,000 units on 6 continents, SSP Group represents 61 years of expertise in understanding travelers and delivering exceptional experiences. SSP Group is publicly held on the London Stock Exchange.

We are SSP America —relentlessly driven to create the world’s best ​food and beverage experiences for people on the move.

Across airports and the communities that we serve, we bring authentic restaurant experiences on a global scale. As food travel experts, we create memorable moments that are truly

the best part of the passenger's journey.

8,890 team members

650

salaried

8,240

hourly

1 2 billion

$ . +

annual revenue

57 160,000 over

440 units

airports customers daily

300 brands more than

Across the U.S. &Canada

Built on Values

n e v o r PIN EVERY

JOURNEY Great airport experiences don’t happen by chance. They are built on values that guide decisions, shape partnerships, and deliver results consistently, across markets, and at scale.

At SSP, our global values are more than words. They are how we operate, how we partner, and how we deliver food, beverage, and retail experiences that become the best part of the journey for travelers around the world.

Our Recipe for Success

is what we call the four values that guide our day-to-day work to our highest-level strategic thinking.

The Flavor of Who We Are TEAM​ Stronger together—across airports, brands, and borders.

Collaboration is how great outcomes are achieved. We build high-performing, engaged teams grounded in trust, respect, and shared accountability.

With nearly half of our leadership promoted from within, stability and expertise are embedded in every partnership—ensuring operational excellence today and continuity for the future. ​

PASSION​ Bringing energy, pride, and purpose to every experience.

We are passionate about food, hospitality, and storytelling. From iconic global concepts to locally rooted brands, we curate experiences that travelers remember—designing places with heart, authenticity, and a deep sense of place that elevates every airport we serve. ​

CURIOSITY​ Always exploring what’s next for travelers—and for partners.

Curiosity fuels innovation. Our teams continuously immerse themselves in emerging trends, culinary movements, and passenger expectations, building meaningful relationships with the brands travelers know, trust, and seek out.

This forward-looking mindset allows us to evolve experiences that keep airports competitive and commercially strong.

OWNERSHIP​ Accountability that delivers results—and lasting value.

We take full ownership of outcomes. From operational performance and sustainability to guest satisfaction and financial returns, we are accountable for delivering experiences that matter. We act with integrity, make smart decisions, and focus relentlessly on results that support your airport’s long-term success.

Passenge

for the

er Our portfolio is intentionally built to meet passengers wherever they are in their journey—and make that moment better.

From first coffee to final boarding call, each concept is designed to elevate the experience, turning everyday travel moments into something worth savoring. Local favorites, celebrated brands, and proprietary concepts come together to create choice with purpose—offering comfort, discovery, energy, and connection all along the way. Wherever travelers are headed, we’re proud to deliver the Best Part of the Journey.

Partnerships with

Culinary es

i r a n i m u L Across North America, we work shoulder to shoulder with culinary leaders who define their markets and push their craft forward. National standouts.

Regional icons. Chefs whose food has a point of view—and a following.

From the first sketch to opening day, we collaborate as true partners: shaping the concept, designing the restaurant, developing the menu, and training the team who will bring it to life every day. Not just once.

Consistently. At scale. Under pressure.

These are culinary powerhouses who know their reputation travels with every plate. They trust us because we know how to protect what makes their food special—while delivering it in one of the most demanding environments there is.

Paul Massimo Wahlberg ​ Capra

Robert Guy Del Grande​ Fieri

Marc Forgione ​

American Chef and Reality TV Star Wahlburgers, BOS, YYZ

TV Personality, Award-winning Author and Celebrity Chef Boccone, YYZ

James Beard Award Winner, acclaimed by Bon Appétit and Gourmet magazines The Annie Café & Bar, IHA

Emmy Award-winning TV Personality and Celebrity Chef Flavortown, EWR

Food Network Iron Chef America and Celebrity Chef Mulberry Street, LGA

Mark Tarbell​

Nicole Gomes ​

Brad Nordeen ​

Tory Miller

David Lawrence

Emmy Award Winner, Best Restaurant Food & Wine, Celebrity Chef The Tavern by Mark Tarbell, PHX

Top Chef Canada and Chef Wander Kitchen & Bar, YYC Lucky Lily Asian Brasserie, YVR

Restaurateur and Chef LoLo American Kitchen & Craft Bar, MSP

Executive Chef Madtown Gastropub, MSN

Executive Chef Flying Ace Kitchen + Taproom, STS

Jim Stump

Chad White

Matt Pool

Jacob Hadjigeoris

Restaurateur and Chef Jim Stump’s Tap Room & Kitchen, SJC

Restaurateur and Chef Puerto Tortas, Tacos & Cantina, GEG

Chef and owner of one of best diners in U.S., featured on Food Network’s Diners, Drive-ins & Dives.

Matt's Big Breakfast, PHX

Pickle Pioneer Jacob's Pickles, JFK T5

Brooklyn Diner

The Breakfast Klub

USA Today 10 Best, “Best Airport Local/Regional Dining”―2019

Matt's Big Breakfast

Sundays Best FAB Winner, “Airport Casual Dining Restaurant of the Year” - 2025

Sunrise to

Anytime Comfort

From that first essential cup to an all-day brunch, these concepts deliver warmth, comfort, and familiarity from dawn to dusk. Whether it’s a craft latte, a hearty breakfast plate, or a quick grab-and-go bite that passengers seek, we’ll help them stay fueled up.

t a e p Re

Pour, Sip, Smile,

From early-morning hustle to mid-journey resets, our coffee concepts deliver the small joys travelers count on. These are the places where a perfectly pulled espresso, a crafted cold brew, or a familiar favorite turns a moment into a ritual. Warm, inviting, and effortlessly efficient, each brand brings its own flavor of comfort—ensuring every traveler finds their perfect pour and leaves with a lift in their day.

Peet’s At Night FAB Joint Winner, “Airport Casual Dining Resturaunt of the Year-20M+ Passengers”–2019

Big Shoulders Coffee

Convive Coffee

Dunkin’ Donuts

Buddy's Detroit-Style Pizza

Tacos Chiwas

Wahlburgers

Sal’s Pizza

Flight-ready

FAVORITES These are the classics travelers reach for when they’re on the go. They’re bold, satisfying, and fast. From burgers and pizza to tacos and deli staples, these brands deliver comfort with speed, letting passengers fuel up and get on their way. Each brand brings its own flavor personality, but all share one mission: great food that fits the rhythm of travel.

Local

LEGENDS & Market Makers

These powerhouses bring the soul of their regions straight to the concourse by celebrating hometown flavors the culinary character travelers can’t find anywhere else. Thoughtfully crafted menus and warm hospitality ensure every bite is a taste of place.

Oven & Shaker AXN Winner, “Best Local-Inspired Resturaunt ―Medium/Small Airport”–2026 FAB Winner, “Airport Food & Beverage Offer Best Representing Sense of Place”–2025 ACI-NA Winner, “Best New Full-Service Food & Beverage Concept”–2025

Boulton & Watt

Jacob's Pickles

Romer’s Burger Bar

Farmer’s Market

Rappahannock Oyster Bar

Jackson Soul Food

AXN Winner, “Best Casual Dining Concept, Large Airport”―2026

ACI Winner, “Best New Local Concept”―2023

ACI Winner, “Best New Food and Beverage Full Service Concept”―2024

Appleton Biergarten

Roosters Brewing Co.

Sun King Brewery

Cheers to

Great Moments Sometimes a traveler wants connection, and sometimes they simply want a moment to themselves. Our bars create those perfectly placed pauses with warm lighting, crafted cocktails, local brews, and spaces designed to feel like a small refuge in the rush of travel. Whether they’re celebrating, unwinding, or simply resetting, these bars elevate the in between.

Gotham Speakeasy

The Tavern by Mark Tarbell

1933 Lounge + HC Tavern by St. Elmo’s

Wander Kitchen & Bar

Flavortown Kitchen by Guy Fieri

Boccone Trattoria

Jim Stumps Taproom & Kitchen

ACI Winner, “Best New National Brand Concept”―2024

STARPOWER

Culinary Luminaries r These are the destination restaurants inside the destination where renowned chefs, bold brands, and high-profile culinary voices create standout dining experiences. Elevated menus, immersive design, and unmistakable personality turn airport dining into something memorable, meaningful, and worth arriving early for.

Bengals Bar & Kitchen

ENERGYLives Where The

These concepts are built for travelers who want more from their journey: dynamic spaces filled with motion, personality, and a spark of surprise.

Whether it’s the roar of the game, the vibe of a music-driven space, or the immersive pull of a digital experience, these venues bring real engagement into the terminal. It’s where travelers find energy, not just pass time.

NY Mets Bar & Grill

Hard Rock Cafe

The Canadian Brewhouse

White Sox Bar & Grill

Van Wyck Gastrobar

Le Grand Comptoir

Eastward Long Island Kitchen

Urban Crave

Bad Egg Breakfast Bar

FAB Winner, “Airport Bar or Pub of the Year―20M+ Passengers”―2025

FAB Winner, “Airport Casual Dining Restaurant of the Year”―2024

Created by SSP America’s culinary innovators, these proprietary concepts fill essential niches in airports with distinctive, design-forward, passenger focused experiences. Each brand reflects deep expertise in what travelers want today: quality, hospitality and speed. Our boutique brands showcase our commitment to innovation, authenticity, and a true sense of place.

Mi Casa Cantina

Business Partnerships

THAT STRENGTHE the

At SSP America, our approach to business partnerships is rooted in collaboration, transparency, and shared success.

We work closely with a wide range of small and local business partners—building structures that emphasize opportunity, clarity, and long-term value for everyone involved. Through joint ventures and flexible partnership models shaped by decades of experience, we’ve created pathways that support participation, foster growth, and help airports deliver offerings that reflect and enrich their communities. Even as national policies evolve, our commitment remains the same: to cultivate strong, highperforming partnerships that contribute meaningfully to traveler experience, business outcomes, and the broader airport ecosystem.

EN

Judy Byrd | Byrd Retail Group “Ours is a partnership of unwavering trust, transparency, and seamless communication. Our shared commitment is to take the traveler's culinary experience to new heights.”​

Sarah Imberman | Sarah's Foods “The SSP America team makes me feel like part of the SSP family. They make tough decisions that ultimately place partners' needs above their own— that is true partnership.”​

Elliott Threatt | EK Retail “The best airport partnerships aren't dependent on a common goal but a shared path of equality, inclusiveness, and a whole lot of passion.”​

Pioneering

Green Practices & Focused on

t i l i b a n i Susta SSP America is committed to sustainability, environmental protection, and social responsibility.

We have embedded passion into our strategic priorities to play our part in building a sustainable future. To achieve our goals, we have established clear and measurable targets to be met by 2025, and our long-term aim is to achieve net-zero greenhouse gas (GHG) emissions across our value chain by 2040.

As part of a global business, SSP America is committed to a sustainability framework implemented

by SSP regions across the globe. Our global Sustainability Strategy embraces food service industry best practices and seeks to make a meaningful contribution to achieving six of the United Nations’ Sustainable Development Goals.

It’s important to us that we contribute to these crucial global priorities for 2030. SSP America is proud to collaborate with airports and brand partners to work toward our shared sustainability goals.

ty

Our sustainability program includes:

SERVING OUR CUSTOMERS RESPONSIBLY We live in a fast-paced world where customers’ tastes and needs are rapidly changing. So, we’re increasing our range of healthier and more sustainable choices, sourcing sustainably and supporting animal welfare.

PROTECTING OUR ENVIRONMENT SSP America is working towards achieving net-zero greenhouse gas (GHG) emissions across our value chain by 2040, and are focused on transitioning to sustainable packaging, eliminating single-use plastics and reducing food waste.

SUPPORTING OUR TEAM MEMBERS AND COMMUNITIES We’re working hard to make sure SSP America is a great place to work by building an environment that is diverse and inclusive, attracts dynamic talent, and offers team members the support they need to be themselves, develop their skills, and achieve their full potential. We care about the communities where we live and work and pay particular attention to doing our part to alleviate food poverty.

Want to know more about our sustainability initiatives?

Visit america.foodtravelexperts.com

2026 Awards (to date) Best Casual Dining Concept –Large Airport Rappahannock Oyster Co., IAD

Best Local-Inspired Restaurant –Medium/Small Airport Oven and Shaker, PDX

Restaurateur with the Highest Regard for Customer Service –Large Operator SSP America

Greenest Airport Contractor Most Certified Green Restaurants

2025 Awards Best Overall Restaurateur SSP America

Best New National Brand Concept Peet's at Night, Boston

Best New Food and Beverage Full-Service Concept Oven and Shaker, Portland

Best Bar Experience– Medium/Small Airports

Big Rig Kitchen & Brewery, Ottawa

Airport Food & Beverage Offer Best Representing Sense of Place - Americas Oven and Shaker, Portland

Airport Casual Dining Restaurant of the Year 20M+ passengers Sundays Best, Salt Lake City

Greenest Airport Contractor Most Certified Green Restaurants

2024 Awards Best New National Brand Concept Guy Fieri Flavortown, Newark

Best New Food & Beverage Full-Service Concept Jackson Soul Food, Miami

Best Overall Restaurateur SSP America

Greenest Airport Contractor Most Certified Green Restaurants

Industry

Recognition

Operational Excellence:

y b d e r e w o P

GO BIG SERVICE SSP America drives operational excellence in airport restaurants through rigorous training, shift huddles, and the GO BIG Service Standards:

This structured approach ensures consistent steps of service, from immediate greetings and quick drink delivery (within 4 minutes) to entrées in 12 minutes and payments in 2 minutes.

Managers actively coach on the floor during huddles, reinforcing these standards to make every interaction

Greet with PASSION best part of the journey,” Observe & Understand “the as promised.

Be Innovative Implement Excellence Go the Extra Mile

George Mboya

Sherree Coker

Jag Singh

Chief Executive Officer

Chief People Officer

Chief Legal Officer

“Expanding SSP America's culinary presence throughout the Americas takes vision, collaboration, and a united team. We're shaping the future of airport dining.”

“The People Team’s goal is to empower individuals as they steer their career forward.

We advocate for everyone to not only gaze upward but also explore their surroundings and pursue experiences to enhance their skill set and knowledge.”​

“While expertise in our field is crucial, equally vital is prioritizing the needs of our team and clients. Listening should outweigh speaking, and when action is required, our words should carry credibility. Our unwavering PASSION for SSP guides us forward.”​

Service

t r a e H

from the

We’ve assembled a leadership team comprised of accomplished leaders in their respective fields driven by a commitment to our values and quest to develop an engaged workforce who share o ​ ur PASSION for delivering the best part of each traveler's journey.

Amanda Busby

Geoffrey Lentz

Dawn Vileno

President, Operational Excellence

Division President, Operations

Division President, Operations

“Our focus is on delivering an authentic taste of place.

By translating strategy into action, we enhance the guest experience and create thriving workplaces for our team.”

“Leading with empathy, humility, and communication allows us to better serve our guests and each other. We foster a culture of teamwork and passion.”

“With PASSION and purpose, we lead with empathy, helping others grow as leaders while staying open to new opportunities.

Our teams bring a taste of place to life, creating joyful, fulfilling workplaces that inspire remarkable food, drink, and hospitality experiences.”​

Bob Como

Lana Cramer

Paul Loupakos

Todd Kaufman

Chief Procurement Officer

Vice President, Corporate Marketing & Communications

Executive Vice President, Business Development

Chief Information Officer

“We’re building a culture where individuals feel heard and empowered, but also where we prioritize learning to propel our organization forward.

Simultaneously, we are committed to crafting an environment that invites business partners to engage and thrive.”​

“We’re communication champions who believe the process of driving effective strategies is as important as the outcome.

We must understand the business, care passionately about our team, and evoke the heart of the brand.​”

“I am dedicated to cultivating mutually beneficial partnerships among airport partners, passengers, and joint venture partners. Through collaboration and innovation, we can elevate the travel experience, spur growth, and create a more rewarding journey for everyone involved.”​

“At SSP America, we use technology to make airport dining seamless and convenient.

Our focus is on delivering digital solutions that simplify ordering and payment—enhancing the guest experience and operating more efficiently.”​​​

Built on Understanding

e s i t r e Exp

Brought to Life with Paul Loupakos Executive Vice President, Business Development

Our Business Development leaders work hand-in-hand with airport partners to shape experiences that resonate with passengers and perform commercially. With a deep understanding of traveler behavior and airport dynamics, they source standout brands and translate each concept into a format that works operationally, feels authentic, and elevates the sense of place within the terminal.

Heather Barry

Afsaneh Benson

John Clark

Chris Demitz

Vice President, Strategic Partnerships

Senior Director, Brands & Concepts

Senior Vice President, Development, Airports & Airlines

Vice President, Business Development Finance

Derison Fitzgerald​​​​

Chris Gainey

Natalie Greene

Jennifer Juul

Vice President, Construction Design

Senior Director, Brands & Concepts

Vice President, Development

Manager, Brands & Concepts

Christie Konczyk Director, Proposals

Michelle LeBleu Senior Director, Brand Development

Kyle Phillips Vice President, Concepts & Development

Sebastian Rotteveel Vice President, Brand Development & Innovation

Stacy Rush

Nicholas Schaefer

Bob Stanton

Scott Welding

Senior Director, Design & Construction Financial Management

Executive Vice President, Business Development

Senior Vice President, Business Development

Senior Vice President, Development, Pursuit of New Airports

Rich Wilson

Maxwell Zirkman

Vice President, Brands & Concepts

Manager, Brands & Concepts

Discover more and stay connected Explore how SSP America delivers the best part of every travelerʼs journey—through culinary excellence, community connection, and elevated experiences.

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