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levy Management and Professional Training Guide


Apprenticeships at Exeter College 350

2013/14

550

50%

Somerset Barnstaple

1050

2016/17

Devon Cornwall Truro

Taunton Exeter

25+ years

18%

Business

IT Services

Digital Marketing

We offer a huge range of Apprenticeships covering a number of different industries

Care Services

Construction Trades Childcare

Hospitality and Catering

32%

Bridport

Sport and Leisure

Logistics

19 - 24 years

Dorset

Tiverton

Plymouth

Accounting Motor Vehicle

Apprenticeships at Exeter College

16 - 18 years

We work with nearly 900 employers across the South West peninsula

Growth of Apprenticeships at Exeter College 2010/11

We have 2,200 Apprentices studying with us during a year

> Accounting > Business > Care Services > Childcare > Construction Trades > Digital Marketing > Education Support > Engineering > Hairdressing > Hospitality and Catering > IT Services > Logistics > Motor Vehicle > Sport and Leisure

Education Support Hairdressing

Engineering Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


Award Winning Apprenticeships

Exeter College Think Apprenticeships is a superbly-run, highly successful, cracking scheme which so many local Exeter businesses benefit from. The contribution and impact that Exeter College Think Apprenticeships has had on local Exeter businesses stands out from the rest. It is a fantastic organisation and we are so lucky to have it in Exeter. Exeter Living Award Judging Panel (2017)

Exeter College has been named the winner in an exceptional field because of its innovative fiveyear Apprenticeship strategy which judges said demonstrated “excellent results in improving recruitment and performance”. The college’s engagement and recruitment of Apprentices has never been better. And with more than 820 local businesses supporting its Apprentices, the programme has gone from strength to strength. TES FE Awards Judging Panel (2016)

Contents > Introduction 02 > The Changing Face of Apprenticeships 03 > The Apprenticeship Levy 04 > Why Exeter College? 05 > Small Businesses and SMEs 06 > Accountancy 07 > Business 08 - 09 > IT and Digital Marketing 10 - 11 > Additional Apprenticeship Courses 12 > Get in touch 13

01392 400800 Apprentices@exe-coll.ac.uk www.exe.coll.ac.uk/Employers

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

01


Introduction Professional development brings great benefits to individuals and organisations alike. It’s become the mainstay of our successful Apprenticeship programme and in the new era of reform will only continue to grow. We have recognised that simplicity and ease of access is what our employers want. They also expect a good level of customer service and access to specialist staff to support their training needs. These principles have seen our organisation take a leading and award winning role in the development and implementation of employer training solutions. The reforms have never bought more focus onto the professional development of your staff. Whether that be for new staff joining your organisation or existing staff that you are looking to up-skill and invest in, the range and effectiveness has never been higher. We offer flexibility and full support on all of our programmes and we look forward to welcoming you and your staff here at the college. Mike Blakeley Director of Apprenticeships and Employer Engagement

02

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


The Changing Face of Apprenticeships Apprenticeships have never brought more value to businesses across the region. They have been without doubt one of the success stories of the last five years and record numbers of employers have switched on to the benefits that professional and highly trained employees bring to your organisation. Apprenticeships have been through the most significant change in 20 years and we are committed to keeping our business network informed of all the opportunities that Apprenticeships bring. This fundamentally changes the way employers think about continuous professional development and the training of existing staff. Current Apprenticeship frameworks are being gradually phased out and replaced with employer-led standards. Each occupation will now have its own new Apprenticeship Standard linked to a specific occupational level. The new Apprenticeships which are defined by these new Standards are rigorous, challenging and require the Apprentice to undertake a minimum of one year’s training. New Apprenticeship Standards are characterised by the introduction of end-point assessment replacing mandatory qualifications. The Levy for the first time ever creates a Continuous Professional Development (CPD) fund for businesses to use on a range of qualifications for existing staff. There is no better time to use existing levy funds to support and reward existing employees as the range and breadth of qualifications continues to grow. The vision that Apprenticeships are aimed at the young and unskilled is a thing of the past.

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

The University of Exeter and Exeter College have worked in partnership over a number of years to provide a successful Apprenticeship scheme here at the University. Exeter College have recently offered invaluable advice in adapting our scheme and supporting us with understanding the new Apprenticeship Levy. They offer clear and practical advice and support not only to the University but also to our Apprentices. We look forward to increasing our Apprenticeship numbers with them in the future. Jonathan Cresswell, Head of Apprenticeships, University of Exeter

04 03


The Apprenticeship Levy The Apprenticeship Levy was implemented in May 2017 and applies to all employers with a wage bill of £3 million or more per year. These funds, taken at source, can only be used for the delivery of Apprenticeship training. Whether that be a framework or a standard, your Levy will cover the cost of delivery, assessments, administration and the quality assurance of your programme. The government are committing a further 10% of the value of your Levy to ensure you can add as much value to your organisational planning as possible. The management of your Levy will be through the online Apprenticeship Service portal (previously known as the Digital Apprenticeship Service). This account will clearly show the value that you have accrued, the

1 £1,500

04

2

15 £27,000

provider that delivers your training and the monthly outgoings for your programme(s).

£24,000

With prices ranging from £1,500 to £27,000 to include the cost of the end-point assessment, planning the investment in your staff may appear complex. We have a dedicated team of Business Recruitment Consultants with expertise in helping you plan your workforce using your Levy. Exeter College are a significant source of recruitment and placed over 1,000 Apprentices last year.

£3,000 3 £2,500

4

£18,000

£12,000

£3,500

6

7 £5,000

£15,000

10 9

£6,000

£21,000

12 11

£4,000 5

14 13

Your Levy can be spent on any member of staff, regardless of their age or previous level of qualification.*

£2,000 Band number

BAND UPPER LIMIT

£9,000

8 *Conditions apply - please contact us for more details

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


Why Exeter College? Exeter College has invested significantly in its business services over the last three years. We have been at the cutting edge and been actively involved with the reforms since conception. We have worked in an advisory capacity to help cement, shape and pilot the new systems and processes. In this period of change, we recognise the level of support we can provide will ultimately lead to the success of your professional development and the success of your business. As such we have a number of Business Recruitment Consultants who will guide you through the opportunities that Apprentices will bring to your organisation. Our consultants are trained to deliver advice on a full range of services around Apprenticeships and additional training. Fundamental to our recent success is the high quality support we offer all businesses at no cost. Our services fully encompass recruitment from our existing talent pool, a training needs analysis and advice on training for your existing staff.

Professional Qualifications and Memberships > AAT Membership > AAT Qualifications > Chartered Management Institute Membership > Institute of Customer Service Membership > BCS (Institute of IT) Membership

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

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Small Businesses and SMEs The way Apprenticeships are funded has changed for small businesses and SMEs. Most of our customers will see a reduction in the annual contribution to Apprenticeship training.

If you are a company of 50 or less employees, the cost of training a 16-18 year old Apprentice will remain free. An employer that has more than 50 employees and a wage bill under £3 million per year, hiring a 16-18 year old Apprentice, will require an employer contribution. In the past, the monthly contribution was £80 £110 per month for those aged 19+. The good news is for those who start on one of our professional Apprenticeships, the contribution could be as little as £200 per year, depending on the programme of study. To offset this, the government has committed to providing employers with a £1,000 incentive when taking on a young person. This means the vast majority of Apprenticeships will cost nothing to the employer once you take into account the above grant, which is a cost effective way of spending your staff development budget. The table below gives you an indication on the annual cost for the courses included in this guide. Our dedicated team of Business Recruitment Consultants are here to guide you through and answer any questions that you may have regarding employer contributions.

Subject

Duration

Cost

Advanced Apprenticeship: Assistant Accountant (AAT) (Standard)

18 months

£900

Higher Apprenticeship: Professional Accounting Technician (AAT) (Standard)

24 months

£900

Intermediate Apprenticeship in Business Administration

12 months

£200

Advanced Apprenticeship in Business Administration

18 months

£250

Advanced Apprenticeship: Digital Marketer (Standard)

18 months

£1,200

Higher Apprenticeship in Digital Marketing

24 months

£400

Intermediate Apprenticeship for IT, Software, Web and Telecoms Professionals

18 months

£350

Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals

24 months

£900

Higher Apprenticeship for IT, Software, Web and Telecoms Professionals

24 months

£1,200

Intermediate Apprenticeship: Customer Service Practitioner (Standard)

12 months

£400

Advanced Apprenticeship: Leader / Supervisor (Standard)

18 months

£500

Higher Apprenticeship: Data Analyst (Standard)

24 months

£1,500

Higher Apprenticeship: Operations / Department Manager (Standard)

30 months

£1,200

Degree Apprenticeship: Chartered Manager (Standard)

48 months

Think Accountancy / Aplus Training

Think Business and IT

£2,700 * Prices correct at time of print

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Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


Accountancy Professional Accountant / Tax Technician Apprenticeship Level:

Level 4 / Higher Apprenticeship

Band:

9

Duration: 18 to 24 months

75% of employers report that Apprenticeships improved the quality of their product or service. (Source: gov.uk)

Complete AAT qualifications and gain AAT Membership

Topics:

Financial statements of limited companies, budgeting, decision and control, accounting systems

Individuals in the role of a Professional Accounting/Tax Technician will have responsibility for creating, and/or verifying and reviewing, accurate and timely financial information within the organisation in which they are employed or on behalf of another organisation. This will be performed in order to meet relevant ethical, professional and legal standards, and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting and tax practices. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation.

Typical Job Roles (not limited to) > Assistant Auditor > Accounts Payable > Payroll Manager > Senior Bookkeeper > Personal Tax Assistant

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

Assistant Accountant Apprenticeship Level:

Level 3 / Advanced Apprenticeship

Duration: 15 to 18 months Band:

Topics:

9

Advanced bookkeeping, final accounts preparation, indirect tax, management accounting: costing

An Assistant Accountant provides support to internal and external customers and will work predominately either as an Assistant Accountant within practice or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or yearend financial statements. In addition the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.

Typical Job Roles (not limited to) > Assistant Accountant > Accounts Clerk > Cashier > Purchase Ledger Clerk > Sales Ledger Clerk

07


business Chartered Manager Degree Apprenticeship

New

for 2018

Level:

Level 6 / Degree Apprenticeship

Band:

15

Duration: Up to 4 Years Topics:

A Chartered Manager is someone who can take responsibility for people, projects, operations and/or services to deliver long term organisational success, with the professional recognition of their ability to deliver impact, behave ethically and demonstrate their commitment to continual learning and development. The course is suitable for new and existing employees who are responsible for, or are looking to progress into, managing projects, tasks or people. It’s for people wanting to kick-start their career and achieve a degree alongside an Apprenticeship, or for those who have been promoted to a managerial role and want to gain a formal management qualification. Typical Job Roles (not limited to)

08

Level:

Level 5 / Higher Apprenticeship

Band:

9

Duration: 2 Years

Operational strategy, project management, business finance, sales and marketing, digital businesses and new technologies

> Manager > Senior Manager > Head of Department > Operations Manager

Operations / Departmental Manager Apprenticeship

Membership to the Chartered Management Institute and Chartered Manager Status

Topics:

Level:

Level 3 / Advanced Apprenticeship

Duration: 12 to 18 months

Resource planning, managing and communicating information, meeting stakeholder needs

An Operations/Departmental Manager is someone who manages teams and/ or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Typical Job Roles (not limited to) > Operations Manager > Regional Manager > Divisional Manager > Department Manager > Specialist Manager

Team Leader / Supervisor Apprenticeship

Membership to the Chartered Management Institute and Chartered Manager Status

Band:

Topics:

7

Understand customers, understand employer organisations, promote additional products and/or services to customers

A Team Leader/Supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Typical Job Roles (not limited to) > Operations Manager > Regional Manager > Divisional Manager > Department Manager > Specialist Manager

Institute of Customer Service Membership

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


Business Administration Apprenticeship Level:

Level 3 / Advanced Apprenticeship

Duration: 12 to 18 months Band: 3 Topics:

Principles of business communications, information and administration, create bespoke business documents

Around 4.5 million people help to keep businesses running in the public, private and not-for-profit sectors. This course is designed to meet the skills needs of employers by developing talent in business and administration and help to up-skill the workforce to replace those who leave or retire. Administration skills are crucial to the effectiveness and efficiency of any organisation. Pathways include reception, data input, personal assistant, human resources and marketing.

Typical Job Roles (not limited to) > Administration Officer > Administration Team Leader > Personal Assistants > Officer Supervisor > Receptionist

Business Administration Apprenticeship Level: Level 2 / Intermediate Apprenticeship Duration: Minimum of 12 months Band:

Topics:

2

Understand employer organisations, develop working relationships with colleagues, principles of providing administrative services, principles of documentation production and information management

A Business Administration Apprenticeship is most suited for those in an entry level role in routine, yet fundamental office support routine and tasks. Pathways include reception, data input, personal assistant, human resources and marketing.

Typical Job Roles (not limited to) > Administrator > Business Support Officer > Officer Junior > Receptionist

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

Customer Service Practitioner Level:

Level 2 / Intermediate Apprenticeship

Duration: Minimum of 12 months Band: 6

Topics:

Understand customers, understand employer organisations, promote additional products and/or services to customers

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-andgreet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. The Customer Service Practitioner may be the first point of contact and work in any sector or organisation type.   Typical Job Roles (not limited to)

> Customer Service Assistant > Receptionist > Contact Centre Operators Institute of > Service Desk Assistant Customer

Service Membership 09


it and Digital Marketing IT Professional

IT Professional

IT Professional

Level: Level 4 / Higher Apprenticeship Duration: Up to 2 years Band: 10 Topics: Testing ICT systems, system operation, system management, remote support for products or services, customer care in ICT

Level: Level 3 / Advanced Apprenticeship Duration: Up to 2 years Band: 9 Topics: Security of ICT systems, managing software development, technical fault diagnosis, data modelling, customer care in ICT

This course is suitable for those who may work as an IT project manager overseeing the development of customer systems to meet a client’s business needs, or you could work as a network or telecoms manager, managing network growth and development, and supervising technical staff.

This course is suitable for those who already have a sound technical knowledge and understanding of ICT systems. It is perfect for those who wish to extend their knowledge and skills with more advanced hardware and software issues.

Level: Level 2 / Intermediate Apprenticeship Duration: Up to 18 months Band: 5 Topics: Computer systems, technical fault diagnosis, testing ICT systems, user profile administration, software installation and upgrade

This course is suitable for those who already have a strong technical knowledge and understanding of ICT systems. It is perfect for those who wish to extend their knowledge and skills with more advanced hardware and software issues.

Typical Job Roles (not limited to) > IT Project Manager > Analyst Developer > IT Service Manager > Network/Telecoms Manager

10

This course will support the development of the skills and knowledge required to build, repair and maintain computer systems. The qualification covers a range of topics including IT hardware and equipment, installing and upgrading software, system maintenance; health and safety in ICT, developing own effectiveness and researching new technologies. You may also cover some application software elements for example, spreadsheets, word processing or presentation software. Typical Job Roles (not limited to) > Software/Web Developer > Desktop Support Engineer > Network Planner > Database Administrator > Network Engineer > Software Tester

This course is suitable for those who possess basic technical knowledge and understanding of ICT systems and those wishing to extend their knowledge and skills. The course aims to equip the individual to develop computer solutions that help businesses and individuals become more successful in their work. IT professionals serve customers in all types of business and you might work to help develop software or websites, set up new systems, or train people to use their own IT facilities. You could learn about customer care, system security, software development or IT applications.

Typical Job Roles (not limited to) > Support Technician > Website Administrator > Helpdesk Professional > Field Operations (Line installer and repairer)

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


New

Data Analyst

for 2018

Level: Level 4 / Higher Apprenticeship Duration: Up to 2 years Band: 11 Topics: Apply the tools and techniques for data analysis, data visualisation and presentation, data lifecycle, quality issues of data, data integration The primary role of a Data Analyst is to collect, organise and study data to provide business insight. Data Analysts are typically involved with managing, cleansing, abstracting and aggregating data, and conducting a range of analytical studies on that data. They work across a variety of projects, providing technical data solutions to a range of stakeholders/ customers issues. They document and report the results of data analysis activities making recommendations to improve business performance. They have a good understanding of data structures, database systems and procedures and the range of analytical tools used to undertake a range of different types of analyses.

Typical Job Roles (not limited to) > Data Analyst > Data Manager > Data Scientist > Data Modeller > Data Architect > Data Engineer

Digital Marketing

Digital Marketer

Level: Level 4 / Higher Apprenticeship Duration: Up to 2 years Band: 6 Topics: Marketing planning, ethics and legalities of digital marketing, project management, business concepts, digital marketing metrics and analytics

Level: Level 3 / Advanced Apprenticeship Duration: Up to 18 months Band: 10 Topics: Principles of coding, marketing principles, digital marketing business principles

This course is suitable for those who use digital media to attract and engage with current and potential customers using online advertising, email marketing and search engine optimisation. The data generated by using digital media allow granular analysis of what has worked, demanding analytical and creative skills above those needed for traditional marketing and advertising.

Typical Job Roles (not limited to)

> Digital Marketing (Ad/Campaign) Manager > Digital Marketing Analyst > Ecommerce Marketing Manager > Search Marketing Manager/Executive > Social Media Marketing Manager > Email Campaign Manager Membership to BCS (Institute of IT)

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

The primary role of a Digital Marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A Digital Marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a Digital Marketing Manager, a Marketing Manager or an IT Manager.

Typical Job Roles (not limited to)

> Digital Marketing Assistant / Executive > SEO Executive > Analytics Executive > Campaign Executive > Social Media Executive > Content Co-ordinator > Email Marketing Assistant

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Additional Apprenticeship Courses Think Apprenticeships in... Care and Education Children and Young People’s Workforce Clinical Health Support Dental Nursing Early Years Educator Health and Social Care Supporting Teaching and Learning in Schools

Hospitality n nn n n nnn nn

Construction Bench Joinery Bricklaying Civil Engineering Higher Construction Technical and Professional Electrical Installation Painting and Decorating Plumbing Site Carpentry

nn nn nn nn n n n n nn nn

Engineering Electrical or Mechanical Maintenance Electronic and Electrical Engineering Engineering Technical Support Fabrication and Welding Mechnical or Manufacturing Engineering Performing Engineering Operations n Performing Manufacturing Operations n

n nn n n nn

Hairdressing Hairdressing

12

Catering and Professional Chefs Hospitality - Food and Beverage Service Hospitality Services Hospitality Supervision and Management

nn n n nn

Logistics Driving Goods Vehicles (Articulated/ Drawbar Driver) Driving Goods Vehicles (Rigid Vehicle) Driving Goods Vehicles (Van Driver) Warehousing and Storage

nn nn nn n

Motor Vehicle Vehicle Body and Paint - Body Refinishing Vehicle Body and Paint - Body Repair Vehicle Body and Paint - Mechanical, Electrical and Trim Vehicle Maintenance and Repair - Heavy Vehicle Vehicle Maintenance and Repair - Light Vehicle

nn nn nn nn nn

Sport Activity Leadership - Exercise & Fitness Activity Leadership - Outdoors Activity Leadership - Supporting Teaching and Learning in Physical Education Leisure Management Leisure Operations Personal Training - Health and Fitness (Gym Based)

n nn

nn n n n

nn

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk


Exeter College source, assess and recruit over 500 employees for businesses. Our bespoke recruitment and delivery model makes the employment and ongoing support of Apprentices hassle free so you can ensure they bring value to your business from day one. With nearly 900 businesses engaged with Exeter College Apprentices we would welcome you to join the ever growing network of organisations that are receiving the benefits of first class training assessment and support. Intermediate - Level 2 Advanced - Level 3 Higher - Level 4 Higher - Level 5

n n n n

Exeter College act as the perfect recruitment solution. They take all of the hassle out of the recruitment process by dealing with everything on our behalf. They advertise the position and manage the applications with professionalism. They are able to help us find the perfect person and we would recommend them to all businesses looking to recruit exceptional staff. Chris Kemp, Company Accountant, Brittany Ferries

Get In Touch For more information on how Exeter College could help you and your business, please contact one of our dedicated Business Recruitment Consultants on:

exe.coll.ac.uk/Employers

@Business_Sol

Exeter College

01392 400800 or email Apprentices@exe-coll.ac.uk

Exeter College Hele Road Exeter, EX4 4JS

Professional Training Guide 01392 400800 | www.exe-coll.ac.uk/Employers | Apprentices@exe-coll.ac.uk

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Management and Professional Training Guide  

Exeter College Management and Professional Guide for employers looking to train existing staff through Apprenticeships.

Management and Professional Training Guide  

Exeter College Management and Professional Guide for employers looking to train existing staff through Apprenticeships.

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