PRODUCTS & SERVICES
HELPING YOUR EMPLOYEES AND YOUR ORGANIZATION SUCCEED! 1
WHO WE ARE AND WHAT WE DO
The Village Business Institute (VBI) works with employers to address the issues that affect their employees. Our unique team of professionals improves individual and organizational performance through business and organizational solutions. Solutions include an employee assistance program, coaching, organization development and strategic planning, workplace mediation, human resource consultation, crisis management services, leadership and employee training, career transition and outplacement services, and specialized services.
The Village Family Service Center started The Village Employee Assistance Program (EAP) in 1972. It quickly became evident that our knowledge in human relations and organizational dynamics proved useful to clients. Client demand for those services resulted in the creation of The Village Business Institute (VBI) in 1994. At that time, VBI became the umbrella for The Village EAP, and began offering fullscale management consultation services that continue today. VBI’s professional consultants are experienced and knowledgeable about employment regulations, human resources, management, and productivity.
Contents About VBI ................................................ 1 Employee Assistance Program.............. 2-6 VBI Matrix ................................................ 7 Crisis Management Services.................. 8 Training and Development...................... 9-11 Consulting Services................................ 12-13
Established in 1972, VBI’s Employee Assistance Program is a collection of worksite-based services that help employers and their employees be more productive and satisfied on the job. Today, VBI’s Employee Assistance Program serves hundreds of companies and thousands of employees throughout the United States, Canada, Mexico, and internationally, continuing to make it easier to get help when an employee needs it.
WHAT IS EAP? Employee Assistance Programs (EAPs) serve organizations and their employees in multiple ways, ranging from consultation at the strategic level about issues with organization-wide implications to individual assistance to employees and family members experiencing personal difficulties. As workplace programs, the structure and operation of each EAP varies with the structure, functioning and needs of the organization(s) it serves. In general, an EAP is a set of professional services specifically designed: • to improve and/or maintain the productivity and healthy functioning of the workplace and to address a work organization’s particular business needs • through the application of specialized knowledge and expertise about human behavior and mental health. More specifically, an EAP is a workplace program designed to assist: 1) work organizations in addressing productivity issues, and 2) “employee clients” in identifying and resolving personal concerns, including health, marital, family, financial, alcohol, drug, legal, emotional, stress or other personal issues that may affect job performance. International Employee Assistance Professionals Association
1.800.627.8220 • www.TheVBI.com
WHY CHOOSE VBI AS YOUR EAP PROVIDER?
At VBI, we strive to help our clients have a productive and profitable workplace by delivering services that make a difference in the health and well-being of employees. Our EAP is a solutions-based benefit that helps employers and the organization cultivate overall health and wellness. Confidential and comprehensive, our services can help employees through issues and challenges in life and help your organization and your employees thrive. It is no great secret that workplaces that truly value the emotional and physical well-being of their employees are more successful. They are also the employers of choice for talented people, the kind of folks we all want on our team. Who are you going to trust to help you take care of your people? Deciding who to trust with the well-being of your employees is an important decision. Choose The Village Business Institute. We are passionate about making your business or organization a healthy and productive place to work.
WHAT MAKES OUR EMPLOYEE ASSISTANCE PROGRAM GREAT? • We have our own people. VBI’s Employee Assistance Program has its own dedicated staff of professionals who provide the highest quality of counseling, training, consulting, crisis management, and case management services. Because of the flexibility of our professional staff, VBI delivers a level of quality that is difficult to match. • Monthly or quarterly employee newsletters. In addition to valuable information, VBI newsletters are another way we encourage employees of member companies to seek counseling when issues arise. • Comprehensive chemical dependency services. • Round-the-clock crisis counseling. • Formal referral case management. • Training & Development.
• Choices and options. VBI provides multiple EAP contract options so you can choose the level of service you need. • No barriers to service. VBI’s Employee Assistance Programs are value driven to get services to your employees quickly. • Face-to-face personal counseling. VBI provides face-to-face counseling to your employees––wherever they are––because it is very effective in assessing and addressing problems. • Unlimited toll-free access to Supervisor/ Human Resource Helpline. Your supervisors can deal with employee issues quickly and efficiently before they escalate. • Financial counseling. Financial issues are often at the root of employees’ problems. VBI’s Employee Assistance Programs include financial counseling as a core employee benefit.
“Our Employee Assistance Program through The Village Business Institute clearly demonstrates our care and concern for our employees and offers them help when it is most needed. It is invaluable to both the employer and employee!” LaVerne Moltzan, SPHR, SHRM-SCP Human Resources Manager Midwest Bank
The Village EAP offers short-term confidential counseling on multiple aspects of life at no cost to employees and their household members. Services are designed using a wellness approach which allows our clients to access services with or without an identified problem and utilize available EAP services to improve wellness and/or prevent a problem. We promise to provide your employees and their household members with a readily accessible network of quality counselors.
“The Village Employee Assistance Program is an integral part of our benefit package. Employees often don’t realize the value of a benefit like this until they need to use it. Knowing that the staff at The Village are available to provide support and resources to our employees and their families when they most need it offers tremendous peace of mind.” Brittnee Nikle, PHR, SHRM-CP Director of Human Resources Fargo Public Schools
ST RE S S C OS T S O RG A N I Z AT I O N S
IN LOST PRODUCTIVITY + MEDICAL COSTS EVERY YEAR (American Institute of Stress NIOSH report)
EMPLOYEE SERVICES INCLUDED IN THE EAP Face-to-Face Counseling Services — Includes the option of web-based counseling in some states, with access being expanded as licensure allows. • Relationship Issues: Couples/marriage, parent/ child, single parent challenges, coping with older parents, family issues • Emotional Health Issues: Depression, anxiety, grief, emotional problems, suicide issues • Drug/Alcohol Issues: Prevention education, assessment/evaluations, relapse prevention/ aftercare support, DOT compliance • Workplace Issues: Employee relationship issues, work and home life balance, coping with change, dealing with difficult co-workers, job stress
Employee Wellness — Our Employee Assistance Program is an opportunity to promote wellness in your organization. Our worksite-based services for employees and their household members can help employers and their employees be more productive and satisfied in their job. In addition, these services demonstrate that the employer values and promotes the emotional health and related physical health of their employees. •E ducation Programs: Employees and their household members can use their EAP sessions to take a variety of educational classes. Those include but are not limited to: Parenting, Couples Relationship, Drug and Alcohol Education, and Anger Management classes. • Personal Health Risk Assessment: VBI’s EAP provides employees and their household members with a personal HRA and other tools to help better understand their health status. • Nutrition Counseling: Access to a nutrition counselor for nutrition concerns or education. • Wellness Website: Our EAP website is a resource employees and their household members can access for wellness education and answers to their wellness questions. The site includes assessment tools for depression, relationship health and a drug and alcohol questionnaire. In addition, it includes a video blog from VBI’s counselors and training professionals on various topics like stress management, effective communication and work-life balance.
24-7-365 Crisis Counseling Financial Counseling Services — Life changes and challenges often affect your employees’ financial health. The Village’s financial professionals will work to create a Financial Action Plan, tailored to fit each situation and lifestyle. Whether deep in debt, simply wanting to pay off credit cards more quickly, or looking to plan for the future, The Village can give the tools needed to be financially fit for life. Legal Consultation Services — Services are provided by licensed, practicing attorneys who are members of the Bar Association. Employees receive a half-hour consultation without charge. Consultations occur over the phone or possibly face-to-face. Employees needing legal assistance beyond the initial consultation can choose to receive it from a network attorney at reduced rates (up to a 25% discount).
DEPRESSION COSTS U.S. BUSINESSES
ANNUALLY IN ABSENTEEISM AND LOST PRODUCTIVITY (Journal of Clinical Psychology)
VBI’S Employee Assistance Program promotes productivity and organizational health through our employer resources and tools. Supervisor Helpline — Supervisors often face unfamiliar challenges in their roles. Our Helpline is staffed by our trained professionals available to consult on a variety of HR and workplace issues. Formal Referrals — An employer resource that is useful when supervisors have documented a job performance decline over a period of time or when an employee violates the organization’s Drug-Free Workplace policy. Customized Employee and Management Training — The Village Business Institute’s team of professional trainers provide comprehensive training solutions to help you build and maintain a highperforming and engaged workforce. Please see our Training and Development section on pages 9-11 for more detail. Crisis Management Services — Crisis can come in many forms, including accidental death, worksite injury, natural disasters, terrorism and crime. Organizations can enhance their ability to survive crisis and stay in business by implementing a comprehensive crisis management plan. The Village Business Institute’s team of Crisis Management Planning and Response professionals will assist you in limiting the negative impacts of a crisis. Please see our Crisis Management Services section on page 8.
At VBI, our philosophy is to promote our EAP with hands-on employee communication, as we feel it is vital to the success of your benefit. We offer a variety of promotional/educational materials which are intended to inform your employees of the services available under their EAP. Our communication program is comprised of printed items, electronic documents and web materials. Some of the communication materials include: •N ew Client Launch Packet • Benefit Orientation Packets • EAP Employee Brochure • Wallet Card • Employee Newsletter • Supervisor Newsletter OF ONLINE BENEFITS • Posters/”Check-stuffers” NG COUNSELI It Doesn’t Need to Be a Crisis • Promotional EAP Ad Campaign to Use Your EAP Benefi t. We Are Here to Talk! • Supervisor’s Guide to the EAP • Utilization Reports loyee Assistance
The Village Emp
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hardt, Rachel Blum NCC MS, LPCC, isor Clinical Superv Service The Village Family Center
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Call The Village Busi ness Institute’s Emp loyee Assistance set up a free and Program to confidential appointme nt. The EAP bene through your emp fit is provided loyer, and gives you easy access to pers financial, and legal onal, counseling.
Go to VillageEAP.com to access wellness free informational resources and sign e-newsletters. up for
ee The Village Employ about ees covered by questions tion for employ e. If you have . is a monthly publica benefit packag their employer’s “Keeping in Touch” 1-800-627-8220 services, call m (EAP) through like to access Assistance Progra , or if you would your EAP benefit
800-627-8220 • www .VillageEAP.com
“We trust The Village Business Institute with our most important asset – our employees. Our supervisors and managers have developed better supervisory skills, and THE SUPERVISOR REFERRAL PROGRAM HAS BECOME AN IMPORTANT TOOL in coaching employees through conflict and difficult situations.” Janelle Klinke Executive Vice President of Human Resources Eventide Corporate Office
Employee Orientations — Sessions for employees to explain EAP, how it is used, and the services it offers. Delivered in person at benefit launch and as requested. Recorded version also available to employees and employers when on-boarding. Supervisor Orientations — Sessions for management/supervisory staff on how to deal with troubled employees and how to use the tools of the EAP. Delivered in person at benefit launch and as requested to promote usage. Dedicated Account Executives — Quality account management can provide resources and answer account or service questions. We also will represent EAP at health, benefit and wellness fairs.
THE IMPACT OF EAP
productivity improvement after employee use of The Village Business Institute EAP.1
reported general improvement in health after employee use of an Employee Assistance Program.2
improved work presenteeism after accessing EAP services.3
of employees who accessed VBI EAP services reported that the EAP was a valuable benefit.4
decreased absenteeism after accessing EAP services.3
Based on annual average output per worker (all industries), an employee whose output pre-EAP counseling was $63,061.15 improved to $70,124.82 post-EAP counseling.
Towers Watson 2012
improvement in life satisfaction after accessing EAP services.3
WOS Report 2016
Internal Survey Results
ASK YOURSELF THESE QUESTIONS WHEN CHOOSING AN EAP: • Does the EAP have a local presence, participating in benefit fairs and performing benefit orientations? • Does the EAP have other clients in our industry? • Does the EAP offer multiple types of training options? (Access to these services can greatly enhance wellness.) • Does the financial counseling offer help, tools and a plan toward financial health, or is it just a consultation and referral to an outside source? • How can the provider assist us in communicating benefits to employees? (If employees get used to contacting the EAP for financial and legal problems or wellness topics and have a good experience, they may feel more comfortable contacting them during more difficult times in their lives.)
• What level education do counselors have? Are they licensed in the state they practice? • Do intake personnel work for the EAP provider or are they outsourced? • Are counselors available 24/7? • What type of assistance is available if we have a critical incident? • Does the provider offer counseling and referrals only, or also manager training on how to spot an employee in crisis? Is such training included in the package? • Does the provider offer one toll-free phone number to access all of the services available? • Will we have a dedicated account representative whom we can call with questions? • Does the EAP provide reporting on a regular basis? (Regular reporting allows HR/benefit professionals to look for trends in calls and add training or wellness programming based on those trends.)
WHO ARE YOU GOING TO TRUST TO HELP YOU TAKE CARE OF YOUR PEOPLE?
VBI MATRIX EAP Full Service EAP Full Service
EAP Performance EAP Performance
EAP Options EAP Options
✔on utilization *Pricing based
Highest confidentiality Face-to-face counseling
Face-to-facecounseling counseling Web-based
Web-based counseling Financial counseling
Financial counseling Legal counseling
Legalcrisis counseling 24/7 counseling
24/7evaluations crisis counseling CD and education
CD evaluations and education Wellness, education programs
Wellness,health education programs Personal risk assessment
Personal health risk assessment Nutrition counseling
Nutrition(unlimited counselingaccess) Website
Website (unlimited access) Employee newsletters
Employee newsletters Supervisor newsletters
Supervisor newsletters Posters (hard copy), e-promo
Posters (hard copy), e-promo Employee orientation
Employee orientation Supervisor orientation
Supervisoraccess orientation Unlimited to Supervisor Helpline Unlimited access to Supervisor Helpline Formal referral for job performance Formal referral for job performance Formal referral for DFWP/DOT
Purchased Purchased separately* separately*
Purchased separately* Purchased separately*
Purchased separately* Purchased separately*
Purchased ✔ separately*
Consulting Executive Level Services
Executive Level Services Concierge Services
Concierge reports Services Utilization
Purchased ✔ separately*
Utilization reports CISM
Covered✔under training hours Covered under training hours
Covered ✔ under training hours Covered under training hours
Services Provided Services Provided
Household Aggregate Model: Four sessions per household Household Aggregate Model: member. Four sessions per No household willhousehold have less than member. eight sessions. No household willcombined have lessbythan Sessions may be the eight sessions. household and used as they see fit. Sessions may be combined by the household and used as they see fit. Highest confidentiality
Formal referral for DFWP/DOT Customized employee and management training—two Customized employee and hours per 100 employees management training—two hours per 100 employees E-training
For more information contact: Sales and Marketing • 1-800-627-8220 • www.TheVBI.com For more information contact: Sales and Marketing • 1-800-627-8220 • www.TheVBI.com 7
✔rate through *at a reduced your EAP contract. *at a reduced rate through your EAP contract.
M A N AG E M E N T S E RV I C E S Crises can come in many forms, including accidental death, worksite injury, natural disasters, terrorism, and crime. Organizations can enhance their ability to survive crises and stay in business by implementing a comprehensive crisis management plan. The Village Business Institute’s team of Crisis Management Planning and Response professionals will assist in limiting the negative impact of a crisis.
PLANNING FOR CRISIS
TRAUMA: ACCIDENTS, LIFE THREATENING INJURIES, & DEATH IN THE WORKPLACE
Prior to a crisis, VBI consultants will assist in establishing a well-coordinated crisis response plan. VBI offers a range of crisis services including: • Risk assessment • Preparation of crisis management plans including policies, manuals, and checklists • Consultation on the management of crisis communications
Work-related traumatic incidents directly impact the physical safety and emotional well-being of employees. Trauma in the workplace is not only a threat to organizational productivity, but it can also negatively impact employee perceptions of their own relationship with the organization. The Village Business Institute offers intervention for workplace trauma by utilizing a defined model of trauma response known as Critical Incident Stress Management (CISM). The CISM model offers specific individual, group, and organizational interventions designed to provide timely assessment, information, and support during crucial moments in the life of an organization. Counselors trained in CISM intervention are able to facilitate a process for the group or individual intended to reduce the impacts of trauma and stress upon employees and management within the organization.
ADVERSE INCIDENTS, GRIEF, & STRESS IN THE WORKPLACE
Difficult or adverse incidents in the workplace impact employees and their performance. Even events and accidents that occur outside the workplace can negatively influence performance and morale when employees are affected by those events. Employers can respond to these incidents by providing their employees with timely support by The Village Business Institute. Village counselors and affiliates are experienced in responding to adverse incidents that can have a very human impact upon an organization’s employees. Counselors are available to provide employees (and management) with an on-site opportunity to process their experience and learn to recognize their own stress or grief response. Prompt intervention and information regarding stress response, stress management, and grief can help reduce negative impacts and preserve employee engagement.
CRISIS MANAGEMENT BRIEFING
Crisis management briefing is an intervention effective in the wake of community-wide or organizational crises. The goal of a briefing is to provide information about the nature of the crisis and the organizational response, present information about common reactions to crises, and promote personal coping and self-care strategies that may mitigate stress reactions. A briefing is an efficient large-group crisis intervention and may be delivered any time following a crisis.
TRAINING A N D D E V E LO P M E N T DEVELOPING. GROWING. LEARNING.
available as online, on-demand skill builders. The interactive programs often include a combination of lecture, discussion, participant exercises and various visual aids, including PowerPoint and handouts. If your organization would prefer other training topics, please contact the VBI office to consult with a trainer regarding a custom topic.
Today’s organizations face greater challenges than ever before. New technologies, increased demand for high quality and global competition interact with changing workforce needs, volatile workplaces and the need for employees to find a healthy balance between work and home lives. Many organizations find the added training and development resources they need in VBI’s helpful seminars, ranging from hour-long to half-day sessions.
START THE PROCESS.
Requesting a VBI speaker is an easy process. You’ll want to contact VBI at least four weeks in advance, since schedules often fill up quickly. You can also book months in advance for special organizational meetings, to ensure the date is held for your team.
TAILORED TO YOU.
The goal of any training is to meet the needs of your organization. VBI’s team works with you to tailor the topic session, adapting to meet your goals and objectives. The delivery of the material is usually in-person at your site, but depending on your needs and schedule, can also be made available through an online webinar. Some key introductory and compliance topics are also
Call the Client Services Associate at 1-800-627-8220 to schedule a training or email VBITraining@TheVillageFamily.org 9
SUPERVISOR TRAINING AND DEVELOPMENT
TEAM TRAINING AND DEVELOPMENT
Well-trained supervisors are essential to any organization’s success. Helping keep the team focused on the mission and vision, interacting with integrity, and living out core values of leadership are all part of an accomplished supervisor’s toolkit. All the sessions below are designed for supervisors or managers. • Supervisor Basics • Leading Effective Teams • Creating a Culture of Accountability • Navigating Change in Teams/Organizations • Motivate and Engage Employees • Constructive Employee Performance Reviews • Hiring the Right People • Succession Planning • Supervisor’s Guide to the EAP
Topics in this group are designed for all employees, to help everyone on your team grow and learn. • Conflict Resolution • Intergenerational Teams • Civility in the Workplace • Dealing with Difficult Personalities • Workplace Diversity Matters • Effective Communication Skills
EMPLOYEE DEVELOPMENT AND TRAINING
Helping employees grow and develop will enhance motivation, support retention and augment other efforts to develop healthy, strong organizations. • Developing the Leader in You • Maintaining Healthy Boundaries • Disabling Negative Attitudes • Understanding your Communication Style • Exceptional Customer Service • Emotional Intelligence • Unconscious Bias
A specialized series of nine leadership presentations, the Leadership Academy is comprised of interactive workshops based on the Social Change Model for Leadership Development (SCM). This program works through three levels of leadership understanding, including individual leadership, group leadership, and societal or organizational leadership. The Leadership Academy will incorporate in-class exercises, individual reflections, and a service-learning project that will allow the participants to apply newly developed leadership skills.
For full descriptions of Training and Consulting Services, scan this code to view our online catalog.
“Wells Concrete was looking for some leadership training for our Team Leads. We have a group of employees that were promoted and needed some training on how to lead their team. The VBI trainer did a very good job in talking about WHAT IT TAKES TO BE A LEADER, what type of leader you are and how to become a better leader. We were very pleased with the outcome and would use The Village for future trainings.” Kathy DeZeller Wells Concrete
PERSONAL WELLNESS AND SELF-CARE
REGULATORY AND COMPLIANCE TOPICS
Supporting healthy lifestyles and encouraging employees to be more proactive in caring for themselves often means a more productive and healthy workplace. • Stress Management • Handling Personal Change • Time Mastery • Work-Life Balance • Money Management • Specialty Money Management Topics • Compassion Fatigue or Burnout • Mindfulness
Helping your team comply with various federal and state regulations is an important part of ensuring their success in your organization, and helping the organization be successful as well. These trainings are designed as a supplement to your ongoing training efforts. • Drug-Free Workplace • Reasonable Suspicion • Preventing Harassment or Bullying/ Handling Complaints • Workplace Violence • Title VI and You
R X ABU S E L E A D S TO
A YEAR IN LOST WORKPLACE PRODUCTIVITY (National Institute of Drug Abuse)
CONSULTING SERVICES FROM VBI “Employee engagement is the emotional commitment the employee has to the organization and its goals…When employees care – when they are engaged – they use discretionary effort...In fact, according to Towers Perrin research companies with engaged workers have 6% higher net profit margins, and according to Kenexa research engaged companies have five times higher shareholder returns over five years.” — Kevin Kruse
ORGANIZATION DEVELOPMENT CONSULTING
The Village Business Institute’s Organization Development consultants bring a fresh, unbiased perspective to your projects and areas of concern that help your organization make fact-based decisions through the expert application of a wide variety of services and tools. • Organizational Assessments • Employee Engagement Surveys • Strategic Planning • Leadership Transition Facilitation
The Village Business Institute’s Qualified Neutral mediators help resolve conflicts that negatively affect employee productivity, saving your organization time, expense and possible litigation fees. Services are available for conflicts involving individuals and small groups. (Mediators are registered under ADR Rule 114 with the state of Minnesota Court System.) Typical mediation disputes involve work unit conflicts, supervisor/employee relationship conflicts and disputes between coworkers.
CAREER & LEADERSHIP DEVELOPMENT SERVICES
CAREER COACHING & TRANSITION SERVICES
“Everything rises and falls on leadership” (John C. Maxwell), and developing leadership skills is a priority for every organization seeking to leverage the skills, talents and abilities of supervisors, managers and leaders throughout the organization. VBI’s professional Organization Development consultants will challenge and prepare you and your organization’s leaders for greater levels of success as leaders by taking an individualized approach with each coaching client to maximize their personal leadership effectiveness. Coaching is the process of bringing the best out in yourself or your employees. The Village Business Institute provides high quality coaching services through a professional staff dedicated to assisting working people in leading healthy, productive lives.
Many companies, faced with the need to eliminate positions due to organizational restructuring or cost-saving measures, have found it beneficial to provide career transition services. Career transition services (often called “outplacement services”) are beneficial for several reasons. It can preserve internal morale, maintain good public relations, manage your legal and financial liabilities, and because it is the right thing to do. • Career Coaching • Individual Career Transition • Group Career Transition
HUMAN RESOURCES CONSULTING
• Individual Leadership Skills and Personality Assessments • Executive Coaching • Management Coaching
The Village Business Institute can assist your Human Resources department or personnel with human resources investigations, policy and handbook development, hiring and onboarding. • Internal Investigations • Employee Handbook and Human Resources Policy Development • Onboarding Consulting Services
“In working with my leadership coach on leadership styles and opportunities, he provided solid advice, thoughtful and intellectually challenging resources, as well as professional guidance. HE CONSTANTLY LOOKED FOR WAYS TO UNCOVER MY STRENGTHS and growth areas, inspired me to better understand my goals and provided feedback to achieve those goals.” Al Koeckeritz, PE, PMP Otter Tail Power
COMPLIANCE CONSULTING – TRANSPORTATION INDUSTRY
The Village Business Institute assists companies in the transportation industry with a variety of services. We recognize the transportation industry has unique needs, particularly in complying with the federal regulations regarding drug and alcohol testing. No matter where your employees are in the United States, we can help.
98 PERCENT OF SURVEYED CLIENTS WOULD RECOMMEND THE VBI EMPLOYEE ASSISTANCE PROGRAM TO OTHERS (2016 EAP Satisfaction Survey) 13
WHY WE DO WHAT WE DO
At VBI, we are driven by the desire to help employers develop and maintain productive and profitable workplaces. We accomplish this aim by providing the kinds of services that make a genuine difference in the health and well-being of employees. VISION: The Village Business Institute as a premier provider of health and productivity management services in the Upper Midwest MISSION: The mission of The Village Business Institute is to improve the quality of peopleâ€™s lives through health and productivity programs and services VALUES: Integrity, compassion, high-quality customer service, and diversity FOCUS: Organizations and working people
www.TheVBI.com 1.800.627.8220 14
Learn about The Village's Employee Assistance Program and other products designed to help your people and your business succeed.