TABLE OF CONTENTS
In this Annual Report... 3
A Letter From The Director of STAMP
2016-2017 STAMP Leadership
Values, Vision, Mission, and Commitments
STAMP by the Numbers
2016-2017 Unit Accomplishments
8-9 Administration 10
Event & Guest Services
Marketing & Communications
12 IT Services 13 Facilities 14-15 MICA 16-17
Leadership & Community Service-Learning
18-19 Activities 20-21 Engagement 22
Issues & Challenges
FY17 Financial Information
2017-2018 Goal Statements
Farewells & Welcomes
What’s on the cover? STAMP created an enamel pin as a reminder of the much-loved portrait of Adele H. Stamp that hangs in STAMP’s main lobby. Designed by Marketing & Communications’Whitney Schepf, these pins were offered for pick up to graduating STAMP student employees.
2016-2017 ANNUAL REPORT Content & Copy: Sophie Tullier, Assistant Director — Assessment Layout & Copy: Charlene Prosser, Coordinator — Marketing & Design STAMP’s Annual Report is available at stamp.umd.edu/annualreport Visit STAMP online at www.stamp.umd.edu
LETTER FROM THE DIRECTOR
The year began
in late summer of 2016 with the removal of the construction wall surrounding the Student Involvement Suite. When a young student saw the glass wall that linked this space to the rest of STAMP — revealing the beautiful furnishings, bold technology, and amazing service desk with helpful staff — she exclaimed, “Oh, my Gosh, that place MAKES me want to get involved!” All of those earlier focus groups with students, architectural meetings, design days, furniture selection meetings, and the hard work of our staff to realize this dream were worth it! At the close of the academic year the Board of Trustees gathered in the same space for a formal dinner. We shared the success and meaningful impact of the space, programming, and staff on our students and student group leaders. We told the story of alumni and friends helping us with the resources to equip this space with their generous gifts. In telling these stories, we were reminded once again, that STAMP is at the center of campus life. Our mission claims that we put students at the center of what we do, and the Student Involvement Suite and its operation reinforce that important aim. Over the course of the past year our STAMP colleagues have worked alongside our students as well as faculty and staff to create an engaging and responsive community. In the face of national and international incidents that have resulted in changes in politics, climate, and policies – our staff have found ways to engage the community in dialogue, recovery, empowering leadership programs and servicelearning, and interventions aimed at giving students the resources necessary to navigate campus and the world. Our facilities – including those in STAMP, the Memorial Chapel, and the Garden of Reflection and Remembrance – have been at the epicenter of campus community gatherings in times of the regular joy-filled events that form the academic calendar. But, they have also been vital in times of tragedy and crisis. We have leveraged the relationships we have with student organization leaders and our student employees to help us find our collective way. Listening, assessment, setting inspiring strategic goals and then doggedly working to achieve them, and unleashing the power of our people have been the hallmarks of this past year.
As we reach the end of another year, we have much for which to be proud. This report shares some of the narrative of the past year – and we invite you to listen to the stories of our students, staff, alumni donors, and colleagues – that undergird each accomplishment. Just like that excited student late last summer – through this place, programs, services, facilities, and above all else, through the people – “this place makes you want to get involved.”
Dr. Marsha Guenzler-Stevens, Director of the Adele H. Stamp Student Union — Center of Campus Life
STAMP ANNUAL REPORT 2016-2017
2016-2017 STAMP LEADERSHIP
STAMP Leadership STAMP staff are dedicated to creating a thriving and positive environment for the University of Maryland community.
Director, Dr. Marsha Guenzler-Stevens Assessment & Research, Sophie Tullier Business, Nora Czumak Development & External Relations, Terry Zacker Associate Director, Steve Gnadt Event & Guest Services, Susan Canady Campus Reservations Event Management Information Desk Ticket Office
Facilities, Dan Wray Housekeeping Maintenance & Renovation Sustainability
IT Services, Stephanie Payne-Roberts Helpdesk Event Technology Services Multimedia Services Web Support
Associate Director, Donna Lim Activities, Joe Calizo Art & Learning Center (ALC) STAMP Gallery STAMP Special Events Student Entertainment Events (SEE) Student Organization Resource Center (SORC) TerpZone
Engagement, Cori Carfagno Graduate Student Life Memorial Chapel Transfer & Off-Campus Student Life (TOCSL) Veteran Student Life (VSL)
A Closer Look at the New STAMP The redesign of ‘The Stamp’ to ‘STAMP’ was part an initiative to better serve our students, faculty, staff, visitors and other stakeholders with a brand system that reflected a unified community, moving forward together. A Rebranding Committee was formed, which consulted with key audiences to arrive at the current ‘informal’ logo and visual identity system that incorporates and/or addresses the attitudes, perceptions, aspirations of a range of stakeholders. ‘
Marketing & Communications, Eva Quintos Tennant Marketing & Graphic Design STAMP Street Team
‘Center’ of Campus Life Associate Director, James McShay HR, Training, & Development, Kalia Patricio Leadership & Community Service-Learning (LCSL), Craig Slack Alternative Breaks (AB) America Reads*America Counts/Partners In Print (AR*AC/PNP) Curricular Programs & Leadership Minor Local Community Service-Learning MarylandLEAD
Multicultural Involvement & Community Advocacy (MICA), Brandon Dula AAPI Student Involvement & Advocacy Black Student Involvement & Advovacy Interfaith Programming Latinx Student Involvement & Advocacy LGBTQ Student Involvement & Advocacy Multicultural Student Involvement & Advocacy Native & Indigenous Student Involvement & Advocacy
Positioned right at the center of the updated STAMP logo, the highlighted ‘A’ reaffirms STAMP as the heart of the university, as the center of campus life, providing an open, safe space to all who enter its doors. It is also a nod to Adele H. Stamp, the University’s first Dean of Women, for whom the building was renamed in 1983. The logo allowed for other meanings of the ‘A’ to emerge. STAMP Marketing & Communications saw this opportunity to incorporate other ‘A’ words into the core of STAMP — Achieve, Arts, Alternative, Adventurous, Aspire, etc.
STAMP VALUES & COMMITMENTS
STAMP Values & Commitments STAMP Vision: Transforming & enriching the Maryland experience. STAMP Mission: To provide a safe and inviting campus center where all University of Maryland students, alumni, faculty, staff, and community members cultivate lifelong relationships founded on engagement, learning, multiculturalism, and citizenship.
STAMP’s Values Student-centered environment: A student-centered environment is a community devoted to enhancing students’ learning and development. STAMP is dedicated to involving students in meaningful ways in which they are able to interact with others and gain valuable experience and skills. Staff members serve as advocates, advisors, mentors, and partners in shaping the student experience. Academic success: Engagement is critical to academic success. As such, STAMP provides cocurricular programming that encourages and complements classroom learning, academic courses that enrich the formal curriculum, and facilities and services that are conducive to supporting the academic mission of the institution. Personal development: Personal development is a capacity-building process aimed at enhancing self-awareness, self-confidence, and emotional competence. Personal development occurs within the campus, local, and broader communities. Through social and educational programming, developmental employment opportunities, and group involvement experiences, STAMP promotes learning that increases understanding of personal identity, cognitive skills, and the ability to work effectively with others. We are committed to advancing the education of students for civically engaged leadership in a multicultural society. Safe and inviting campus center: STAMP is a safe and inviting campus center that is open, accessible, and welcoming to all. This is a function of both the physical space and inclusive climate. The environment is one in which all individuals see
themselves represented in both the building and staffing structures. Services meet a wide range of needs. Operations and maintenance focus on sustainability and environmental sensitivity.
STAMP’s Commitments Multiculturalism: The practice of multiculturalism requires us to regularly reflect on what we do so we can then work purposefully and authentically towards a socially just world. Multiculturalism is the strength of our collective diversity and embodies the inclusion of and advocacy for the many different cultures, backgrounds, and experiences of the University’s students, staff, faculty, alumni, and visitors. Multiculturalism is an awareness and acknowledgement of the distinct histories, struggles, and successes of the people with whom we connect. STAMP seeks to infuse multiculturalism into all of its relationships, policies, social and educational programs, services, advocacy, and research. Excellence: STAMP consistently strives for excellence and innovation. It is important not only that we do things right, but also that we do the right things. In this vein, we keep up with and contribute to leading-edge scholarship and practice. We seek to be the model to which others turn for inspiration and guidance. Positive work environment: We strive to create a safe and secure work environment that encourages caring relationships, personal growth, professional development, creativity, and critical thinking. We support a balance of personal and professional life demands. STAMP is a community that celebrates individual and collective successes.
STAMP ANNUAL REPORT 2016-2017
tL rs Fi
Laptop Checkouts from Info Desk
14,005 Hours of Direct Service Completed Through the Alternative Breaks Program
m e co el W ll Fa
Raised for STAMP Initiatives Through UMD’s Giving Day
Estimated Value Provided to the Community Through TerpService
Page Views on OrgSync (orgsync.umd.edu)
% of Students who attended
% of Students who knew
Number of Visitors Between 7/1/16-6/30/17
% of First Year New Students
(According to Campus Assessment Working Group Survey)
STAMP BY THE NUMBERS
Attended a Partners in Print Event ’12-’13
Registered Student Organizations
Elementary School Students Served Through AR*AC
Cases Handled By UG Legal Aid Office
Seats in ALC Classes Filled
40 STAMP Staff Trained in CPR/First Aid
LIKES ON FACEBOOK
FRIENDS ON FACEBOOK Facebook.com/AdeleHStamp
From Student Affairs End of Year Celebration
Students Graduating with a Leadership Studies Minor
1 Trophy 6 STAMP.UMD.EDU
STAMP on Social Media
2016-2017 UNIT ACCOMPLISHMENTS
2016-2017 Unit Accomplishments STAMP Staff continue to fearlessly pursue innovation and excellence through programs, services, and facilities. The following pages include accomlishments and highlights of the efforts of staff and students to enrich the Maryland experience and cultivate engagement and learning for all who pass through our doors.
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
change from what was anticipated. The new year-to-year comparison feature will allow units to contextualize budgetary changes and anticipate future needs.
Director, Dr. Marsha Guenzler-Stevens Administrative Coordinator, Marie Jenkins Assessment & Research Assistant Director, Sophie Tullier Business Assistant Director, Nora Czumak Business Manager, Lucinda Botlero Business Manager, Polly White Development & External Relations Associate Director, Terry Zacker Development Coordinator, Claire Sullivan Human Resources, Training, & Development Assistant Director, Kalia Patricio Human Resources launched the first STAMP Student Employment and Internship Fair to showcase student positions available in STAMP. Seventeen employers throughout STAMP attended and 236 students signed in for the event.
STAMP raised a total of $1,448,981.15 to date for FY17 from 1,441 donors.
Three successful LaunchUMD campaigns raised a total of $20,680: $7,010 for the new TerpVet Alumni scholarship, $5,325 for the SGA Scholarship fund and $8,345 for WMUC’s Sports travel fund.
In an effort to tell STAMP’s story and stay connected with Alumni, STAMP launched, STAMPLife, our official eNewsletter. Two issues were distributed via email, one in
the fall highlighting the Student Involvement Suite and one in the spring highlighting the Alternative Breaks program.
The 4th annual Adele’s Circle of Women HerStory event was held in April and featured two alumnae speakers, Dr. Danielle Harlan ‘03 (Leadership consultant) and Naseema Shafi ‘00 (Deputy Executive Director of WhitmanWalker Health). Additionally, 21 alumnae table hosts and approximately 150 women student leaders were present.
A new financial reporting tool was developed and implemented for STAMP units that provides real-time financial information by program, expense type with comparison to budget and prior year. In the past, this real-time transparency was not available to individual units, resulting in challenges when financial information or budgets would
University System of Maryland performed an operational and compliance audit for all three fees assigned to STAMP, including the STAMP fee and Undergraduate and Graduate fees, collected in years 2014, 2015 and 2016. The objectives of the audit were to determine whether mandatory fees are assessed, collected, and expensed in accordance with USM, UMCP, and state policy. The final audit reported no deficiencies and two minor areas for improvement. These two improvements will be implemented in FY18.
Students are now able to directly charge their accounts for book purchases from Barnes & Noble thanks to a collaboration between STAMP’s business office, Barnes & Noble, Office of the Registrar, and Office of the Bursar.
Renewing our commitment to research and advancing the work of all STAMP units, the STAMP Research Team was relaunched with the hiring of a new Assistant Director for Assessment and Research. In FY18, the Research Team will be exploring issues related to student involvement on campus, with the intent to follow a group of students throughout their four years at Maryland.
2016-2017 UNIT ACCOMPLISHMENTS
Thriving Workplace Initiative Using the results of the Thriving Workplace Initiative, STAMP staff identified specific growth areas and developed action plans. Administrative Focus STAMP Administration focused on communication and collaboration to enhance our ability to lead STAMP effectively. Larry Roper joined the Administration team for the January retreat, leading the team in activities focused on improving communication and making shared progress advancing our strategic plan. The Administration team also decided to hold longer staff meetings every six weeks, providing opportunity to participate in deep conversation, “show and tell,” engage in shared problem solving, and review progress relating to financial management and goal attainment. STAMP student employees were issued their Field Book at the beginning of the academic year, including the updated STAMP building maps, and important contact information.
Communication in Activities Activities also identified communication as an area for growth; they created a team calendar to centralize program dates, vacations, and birthdays allowing for greater ease with which to collaborate and provide support across different areas. In the future, Activities will engage in documenting and archiving job-related resources to increase the efficiency with which administrative processes are completed. Student Employee Recognition As a part of Student Employee Appreciation Week, STAMP staff nominated students from different areas and featured their stories in the hallways of STAMP. Derived from the Gallup “Big Six” College Experiences Linked to Life Preparedness, six students were selected whom voiced these experiences. Throughout this annual report, you will see the six selected students sharing their stories.
Newly branded giveaways included staff-exclusive water bottles and pens.
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
Event & Guest Services Associate Director, Stephen Gnadt
Darrell Peoples, Event Services Assistant (Special Projects), Event & Guest Services
“After working in STAMP
for almost two years now, I can honestly say that I’ve developed professionally, academically, and personally. Thank you for being the best home a transfer student could ask for!
Q4. I worked on a project that took more than one semester to complete. —Gallup “Big Six” College Experiences Linked to Life Preparedness
Assistant Director, Susan Canady Program Management Specialist, Rhonda Phillip Classroom Scheduling, Josephine Lupo Event Management, Julie Andrus Event Management, Kate Ratcliffe Event Management, Leif Corbett Event Support, Mark Salazar Guest Services, Lisa Hegwood
This year was a year of extensive staff turnover for the Event and Guest Services (EGS) team. Fifty percent of the positions in the unit turned over, including the Assistant Director. Despite this, the classroom bookings managed by EGS increased by 7% and bookings from University Departments increased by 17%! The unit also created a new mission, conceptualized core values statements, as well as established a process to increase the amount of documentation and understanding of unit policies and procedures. In addition, the team began drafting learning outcomes for the approximately 85 student employees in EGS and will develop an accompanying assessment plan in FY18.
In the coming year, Event and Guest Services will work to improve their data-informed decision-making by improving client satisfaction data collection
methods and processes to implement improvements based on this feedback.
40 STAMP staff members were First Aid Certified in 2016-2017 through a program held by Event & Guest Services. This was the first time classes have been offered to STAMP staff as a professional or personal development activity. A certification lasts 2 years for both CPR/AED and First Aid.
2016-2017 UNIT ACCOMPLISHMENTS
Marketing & Communications Associate Director, Donna Lim Assistant Director, Eva Quintos Tennant Marketing & Design Coordinator, Charlene Prosser Castillo Marketing & Design Coordinator, Whitney Schepf STAMP Marketing completed a two-year long, comprehensive rebranding effort, rolling out an updated visual identity system in January 2017. The new brand includes evolving ‘The Stamp’ name to the shorter, bold, and modern name ‘STAMP’ based on data and feedback gathered from a wide range of stakeholders, including students, visitors, STAMP Advisory Board, staff, leadership and colleagues from the Division of Student Affairs as well as UMD Marketing & Communications.
The Street Team, comprised of 6 active members, received a total of 84 requests through OrgSync alone between August 2016 and April 2017 — resulting in 1,349+ messages chalked on campus, and 5,250+ flyers and posters distributed.
In Summer 2016, based on market data on current best practices to connect with student populations in higher education, STAMP became an early adopter of
Snapchat. With a Snapchat score of 476 and growing, STAMP Marketing continues to explore the use of targeted geofilters combined with other outreach efforts.
Michelle Delabrer, Graphic Designer, Marketing & Communications
“Working at STAMP In June 2017, the National Alternative Breaks Awards recognized UMD’s Alternative Breaks for Best T-Shirt of the Year. The winning t-shirt was designed by STAMP Marketing & Communications’ design student, Michelle Delabrer, based on her most recent AB campaign design.
In November 2016 with the completion of the new Student Involvement Suite, STAMP Marketing & Communications took the opportunity to redesign STAMP’s building directories and the maps provided to visitors at the Information Desk. The comprehensive redesign included a simplified, user-friendly approach with clearly labeled visual markers for gender neutral bathrooms, and a QR code for further information. In collaboration with EGS, the directories were updated with critical emergency, evacuation, Automatic External Defibrillator (AED) locations, and shelter information.
Marketing has been one of the best learning experiences I have had at Maryland. I have been able to develop skills that are not only important for my current classwork but my future career as well.
Q5. I had a job or internship that allowed me to apply what I learned in the classroom. —Gallup “Big Six” College Experiences Linked to Life Preparedness
STAMP’s website was updated with the new maps (stamp.umd. edu/map), and Marketing & Communications is working with IT for future digital wayfinding displays.
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
STAMP IT Services was asked by the Teaching and Learning Transformation Center to collaborate on the digital signage installed in Edward St. John, the first new academic building constructed on the mall in 50 years.
Associate Director, Stephen Gnadt Assistant Director, Stephanie Payne-Roberts Helpdesk Coordinator, Wyatt Clough IT Coordinator, Robert Gewain IT Programmer II, Supreet Kaur
Working with their STAMP colleagues, STAMP IT Services piloted event tracking using card swipe technology in the fall and continues to work with the Division of Information Technology (DIT) and external vendors to have event attendance data available in OrgSync, the student participation platform, to provide staff with a better understanding of who participates in our programs and events.
IT Support Specialist, Colbyn Almony Multimedia Coordinator, Chris Hegwood Web Coordinator, Myco Paulo
STAMP IT Services provided critical support for the new Student Involvement Suite; when the initial subcontractor hired to complete the purchase and installation of technology equipment in the suite was unable to meet timeline requirements, STAMP IT Services outfitted the Suite on a limited deadline in preparation for the beginning of the fall semester. The OrgSync budget module was also piloted successfully, providing a single, central location from which student organization leaders can manage their organizations.
Welcome to the
Handicap Access Campus Courtesy
AdelePhones H. Stamp Student Union — Center for Campus Life Entertainment Basement Level (2015)
The unit also worked closely with the Division of Information Technology to provide direction and feedback on the campus transition to Office365, improving technology access and security across campus; the update of STAMP wireless access points, and server upgrades for WMUC to improve security.
Directory Numbers Meeting Rooms
BELL TACO AUNTIE ANNE’S PANDA S EXPRES
DICK MOBY OF HOUSE KEBAB
IES CAPITAL ONE BANK
THE UPS STORE
RSITY UNIVE NTER CE BOOK
GROUND OR TO ELEVAT K CENTER STAIRS/ SITY BOO UNIVER
OM OR, RO
IN OM LIST
STAMP Maps were updated in print and available online at stamp.umd.edu/map Above: Before; Right: After
#) B, 0108
a ativ Altern * Americ m a Reads gra LP) Americ dies Pro ms (NC ship Stu Progra Leader dership D for Lea nd LEA 02 Maryla ghouse 1F, 11 al Clearin Nation e 12 rvic 2F, 22 TerpSe
EAST SOUTH CE ENTRAN
olvement Asian Am cy dent Inv ersity dent & Advoca Black Stu Spiritual Div BTQ) Stu th & olvement er, Queer (LG Interfai dent Inv end /o/x Stu exual, Transg Latina Bis cy n, Gay, ocacy & Advoca bia Les ocacy ent & Adv olvement ocacy ent & Adv Involvem n Student Inv ement & Adv em olv t Inv Easter t Involv Studen Middle cy enous l Studen /Indig Biracia & Advoca Multian Indian ement Americ t Involv Native d Studen mente Undocu
Eve Spe Stamp ainment ociation (SGA) ) t Entert (SORC Studen ment Ass Center t Govern ion Resource Studen zat t Organi
20 2F, 22 B, 0106 13 2F, 21 G, 0124 05 1F, 11
TER ED WA N FILTER STATIO REFILL
ET MARGAR BRENT
& HALLS OPEN E AREAS LOUNG S
ROOM LOOR, TAIL (F
OM RESTRO OR ELEVAT
& RE 40 1F, 12 Court G, Food rant Restau G, 0105 urt Adele’s ne‘s An Food Co G, Auntie nk Ba One 03 1F, 12 Capital il-A 39 1F, 12 Chick-f r Ba B, 0242 urt Coffee Co rvices G, Food Copy Se Food Co-Op Court d G, Food Marylan Dairy Court d G, Food Marylan s Court ld’ bab na od Ke Fo Do of G, e Mc Court ck Hous Di od Fo by G, Mo press shi Court Ex Su od a & Fo wl G, Pand ppan Bo Court Te od a G, Fo Pand rks Zone Wo rp B, Te Salad Court G, Food Sbarro G, 0211 Subway 00 ll G/B, 02 Taco Be op Sh ion Center G, 0210 The Un ity Book Univers e or S St The UP
Studen ices IT Serv Stamp ne om TerpZo hall Ro od Mars Thurgo Office Ticket unge West Lo
JUAN RAMON Z JIMENE D CROSSLAN
B ke Room , 2103 Nantico om** 2F ation Ro Atrium G, 0232 North s/Lact Mother G, 0203 using Nursing Ho s 10 mpu 1F, 12 Off-Ca Up 08 p2F, 21 The Po orge’s Room Ge Prince om Ro G, 0120 /0104 Pyon Su s (Specialty) om B, 0102 om Restro Restro G, 0208 Family Neutral*** Gender ement Suite t Involvl Events E) Studen cia nts (SE
35 es 1F, 12 Mailbox Brent Room et Margar sign 20 ing & De olvement 1F, 11 ocacy A) Market Adv IC Inv & ltural cacy (M olvement Multicu munity AdvoIslander Student Inv & Com erican Pacific & Advocacy
P ON MA te t Life (GS Gradua ACUATI te Studen Gradua CY & EV QR CODE. IS ERGEN OR EM CE, SCAN TH P A M DEVI AMP OBILE THE ST
RANCE ENT WEST
NT BASEME OR TO ELEVAT K CENTER STAIRS/ SITY BOO UNIVER
06 1F, 12 09 1F, 12 m 10 Ballroo Lounge 2F, 21 Grand 25 llroom 01 Ba d G, om Gran 01 bman Ro 12 Tu , et 1F Harri 08 ter 22 ea , Th 2F Hoff sk ation De enez Room Inform 10 on Jim 11 , m ity 1F Ra mun Juan & Com (LCSL) ip nds sh Print Leader -Learning / Alternative Weeke tners in ) / Par Service e Breaks (AB) Counts (AR*AC
3F es Room fice* B, 0107 Activiti n Of 07 stratio 1F, 11 Center Admini arning G, 0240 Art & Le 12A/B 2F, 22 Atrium om 00 ore Ro 2F, 21 Room er Baltim ek 4 in Bann B, B021 Benjam 33H Room 1F, 11 Calvert Kitchen J/K g , 2203 2F rin te Ca g Sales , 2203 om 2F rin Ro te ll Ca C. Carro , 2200 les 2F ar Ch m Ballroo Colony nd Room aternity G, 0221 Crossla Fr 01 ent of L) 2F, 21 Departm rity Life (DFS ro G, 0110 om So & Poe Ro lan Al ) r CSL Edga t Life (TO ent Studen m us ge mp 33 Enga nsfer & Off-Ca (VSL) 1F, 11 Tra t Life n Studen s B Vetera t Service & Gues G, 0495 Event e 20 es Offic 1F, 12 Faciliti urt G, 0121 Food Co ge Gallery Student Loun (GSG) te enment Gov t Gradua Studen L)
EDGAR ALLAN POE
THE UNION SHOP
38 1F, 12 OR UND FLO TO GRO RANCE ENT STAIRS WEST SOUTH
S CHARLE L ROL C. CAR
COLONY OM BALLRO
THE POP UP
E PRINC E’S GEORG ROOM
T STUDEN MENT VE INVOL SUITE
D GRAN OM BALLRO
GRAND OM BALLRO LOUNGE
IP LEADERSH UNITY & COMM SERVICELEARNING (LCSL)
RANCE ENT WEST RANCE
PANDA TEPPAN I & SUSH BOWL
LTURAL MULTICU MENT INOVLVE ITY MUN & COM CY (MICA) ADVOCA
RSITY UNIVE NTER CE BOOK
TE GRADUAT STUDEN LOUNGE
CE ENTRAN CENTER) EAST MBURU NORTH TO NYU (NEXT
G CATERIN EN KITCH
ITI ACTIV ROOM
MENT DEPART TERNITY OF FRA LIFE ORITY & SOR (DFSL)
VICES IT SER
THURGOOD HALL MARS
ST & GUE EVENT S G CATERIN SERVICE SALES
LAND MARY OD NORTH FO -OP M CO ATRIU
MPU OFF-CA HOUSING
IT STAMP S SERVICE
THERS/ NG MO OM NURSI ION RO LACTAT
IN BENJAM ER BANNEK
ND MARYLA ICE DAIRY CREAM
HOFF R THEATE
NORTH CE ENTRAN
T THE AR NING & LEAR CENTER
STAMP ETING MARK GN & DESI
SEMENT SUB-BA CE ENTRAN
Field House Drive
Ground Floor Capital One Bank | ATM University Book Center Food Court Terrapin Shipping & Mailing Union Shop Terrapin Technology Store Capital One ATM Student Involvement Suite — Activities Office, SORC, SGA SEE — Student Entertainment Events Office of Fraternity & Sorority Life Off-Campus Housing Maryland Dairy Baltimore Room Hoff Theater Union Ticket Office SECU ATM Graduate Student Suite / GSG Engagement Office — Veterans, Transfer & Off-Campus Student Life Family Restroom
18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36
TerpZone — Bowling, Billiards,TV Lounge, Gaming Subway Subs Eatery Food Co-op University Book Center Art & Learning Center Activities Room Facilities Office Gender Neutral Restroom
1 2 3 4 5 6 7 8
Field House Drive
VICES S & SER OFFICE P HANDICA E IBL ACCESS ERNAL ATIC EXT D) (AE AUTOM ILATOR DEFIBR
tive ministra mp Ad third The Sta d on the ell is locate by the stairw Office cessible hind the floor, ac ated be loc staff vator . See the and ele sk De ation sk for Inform ation De orm Inf at the on. ormati more inf ation Inform able at rsing y avail the Nu ** Ke access om. Desk to tion Ro cta rs/La Mothe Neutral Gender the ditional ated on or). *** Ad ooms are loc tive Flo tra nis Restr or (Admi third flo e e devic a mobil mp on address: The Sta lowing To locate e use the fol as map, ple DRIVE
MPUS 20742 3972 CA PARK, MD E COLLEG
2016-2017 UNIT ACCOMPLISHMENTS
Facilities Associate Director, Stephen Gnadt Assistant Director, Dan Wray Housekeeping Chief, Letticia Teckham Housekeeping Supervisors, Dina E. Hernandez Dennis Hill Blanca E. Zelaya Housekeeping, Mulu Birhan Ayele Tengne Seifu Betru Carmen S. Bonilla Ernst Boursiquot Marie Rose Castor Maria Cea Maricela Michaca Cordero Tigist B. Gebrehiwot Lemlem A. Giday Sulma Elsy Guzman Jamal F. Johnson Kadiry Kallon Jerrell Andre Keys Beletu M. Legese Ema Lopez Juan E. Lopez-Lazo Bobby Lyles Alicia Moran Suaad M. Mualim Dieudonne Noel Timothy V. Nguyen Addison Edward Powell William A. Ramirez Ana E. Ramos De Cruz Ding Jin Weng Albert L. Williams Ying Zhang
Based on findings from the Thriving Workplace Initiative, Facilities staff met with staff from the Center for Leadership and Organizational Change (CLOC) to discuss Thriving Workplace results — in four different languages! Based on these conversations, the Housekeeping Chief and all three Housekeeping Supervisors were enrolled in professional development trainings with CLOC to occur between April and August 2017.
Through training and staff turnover, Facilities’ commitment to their work was consistent. STAMP’s MICA unit recognized the entire Housekeeping staff with the MVP Award for the role that they play in maintaining the building that leads to the success of STAMP programs, makes the building a home for students, and the role that they play every day in customer service. The Housekeeping Staff received a standing ovation from students in appreciation of the efforts that STAMP Housekeeping undertakes.
With the loss of a tenant in Summer 2016, STAMP created the Pop-Up, a space near the entrance to the Student Involvement Suite that can be used by STAMP staff and others for sporadic outreach. For example, the University Health Center used the Pop-Up to host monthly Wags for Wellness, bringing therapy dogs to a more centralized location for students to destress during strategic times of the academic year.
Loading Dock Manager, Curtis Shade Maintenance Supervisor, Bobby Smith Maintenance,
John Franklin Ball Joel A. Calix Gavin Du Derwin Alonzo Clemons Jorge A. Mendez
Top: Student Involvement Suite during construction; Bottom: After completion. STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
MICA Multicultural Involvement & Community Advocacy Associate Director, James McShay
Max Balagtas-Badoy, LGBTQ Community Organizing Student Intern (COSI), Multicultural Involvement & Community Advocacy (MICA)
“My mentor, Shaina Destine,
helped me not only with my professional and academic development, but also with my personal development. As an openly queer woman of color, Shaina helped me truly believe in the possibility of working as a queer professional and thriving as a queer, transmasculine, AsianAmerican adult. She’s been indescribably crucial to my success as a student at the University of Maryland.
Q3. I had a mentor who encouraged me to pursue my goals/dreams. —Gallup “Big Six” College Experiences Linked to Life Preparedness
Assistant Director, Brandon Dula Program Administrative Specialist, Erica Simpkins AAPI Student Involvement & Advocacy Coordinator, Kai Kai Mascareñas
Design for ‘AAPIHM: From Silence to Strength,’ featuring UMD AAPI students.
Latinx Student Involvement Student Involvement & Advocacy Coordinator, Yvette Lerma Jones Multiracial and Native American Indian/Indigenous Student Involvement & Advocacy Coordinator, Naliyah Kaya TOTUS spoken word received $1,500 in funding from The Jimenez Porter Writer’s House to take students to the College Unions Poetry Slam Invitational (CUPSI) hosted by ACUI in Chicago for both 2017 and 2018. This year, 6 students travelled to Chicago to compete. Students had the opportunity to learn from peers at over 72 institutions in workshops on topics such as dealing with grief through poetry.
During Pride Month, MICA created Inclusive Spaces for students of color from each identity within the LGBTQ+ community. There were spaces for students of color who identify as transgender or gender non-conforming, queer women of color, and more groups. Food, music, conversation starters, and coloring books were provided in an effort to create community, tend to the students’ whole selves, and provide a safe space on campus.
After two years of leading Women’s History Month, MICA staff sought to create more programming for this celebration. To do so, an Opening Ceremony for the month was established, keynoted by STAMP Director, Dr. Marsha GuenzlerStevens. Students were included on the planning committee, and more programs were planned and supported than previous years. Of note is the co-sponsorship of the President’s Commission on Women’s Issues in the Women of Influence Awards celebrating the 150th year Anniversary of Women Students at the University, emceed by STAMP’s Director.
MICA staff assisted students in reestablishing the Multiracial Biracial Student Association (MBSA) which is an organization that received national acclaim in the New York Times due to their advocacy for multiracial communities at UMD. Until now, the organization has not been active for four years.
2016-2017 UNIT ACCOMPLISHMENTS The Black Student Involvement area advised the umbrella organization, Black Activities Network (BAN). BAN doubled in size from nine to seventeen member organizations. Black Student Involvement also worked with new and transfer students to create a new student organization Black Out of State Terps (BOOST).
After a year of national media attention focused on Native and Indigenous populations and the Dakota Access Pipeline, the American Indian Student Union saw an increase in active membership and Native/Indigenous programming. The unit was able to create collaborations with the Asian American Studies Program,
Office of Diversity & Inclusion, and Latin American Studies Center. Their programs brought prominent community leaders to campus such as Tara Houska from Standing Rock. Approximately 550 participants attended this year, up from only 115.
The AAPI Involvement Area hosted 11 out of the 25 programs during AAPI Heritage Month, engaging over 400 students in dialogues around mental health. As April is both AAPI Heritage Month and Pride Month, MICA staff collaborated for Queer + AAPI Monologues, the first-ever joint monologues program.
UndocuTerps In response to the current U.S. political climate, campus climate, and student demand, MICA began offering trainings on supporting undocumented students. In March 2017, these responsibilities transitioned to STAMP’s Engagement unit with funding from the Vice President’s office to create the Undocumented Student Coordinator position. This position is intended to respond to immediate needs of the student population and provide a centralized resource for the campus community.
There were four areas of student need (in order of frequency): Tuition Affordability, Safety and Contingency Planning, Access and Enrollment Process, and Transferring as a MD Dream Act Beneficiary.
More than 60 staff and faculty, from 26 different departments and offices openly support undocumented students and students from mixed status families as members of the UndocuTerp Network.
Since March, more than 60 advising hours were conducted, with 3/4 of advising time focused on prospective students and their families. During the last ten weeks of the semester, there was an average of 3-4 new contacts per week.
Kalyn Cai, AAPI Community Organizing Student Intern (COSI), Multicultural Involvement & Community Advocacy (MICA)
“Working at STAMP was
absolutely one of the most meaningful experiences that I’ve had at UMD. In the past few years, I have learned so much from mentors like the MICA staff, Kai Kai Mascareñas in particular, and Dr. Wong from the Asian American Studies Department. Their support and encouragement mean the world to me, and are the reason that I’ve been able to accomplish everything that I have.
Staff Outreach Over 150 staff members participated in customized workshops or trainings to better serve undocumented and DACA-mented students since March 2017.
Q1. [One] of my professors made me excited about learning. —Gallup “Big Six” College Experiences Linked to Life Preparedness
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
LCSL Leadership & Community Service-Learning Associate Director, James McShay Assistant Director, Craig Slack Program Administrative Specialist, Alice Bishop Alternative Breaks Coordinator, Courtney Holder America Reads & America Counts / Partners in Print Coordinator, Ali Barlow Leadership Studies Program Coordinator, Natasha Chapman Local Community Service-Learning Coordinator, Deborah Slosberg Maryland LEAD Coordinator, Kayla Vogel
Leadership and Community Service Learning completed a 5-year design of strategic goals based on the findings from an extensive two year internal & external strategic process. To achieve the strategic initiatives, over 20 goals representing four theme areas (Socially Responsible Leadership, Resource Allocation, Office Culture/Sub-branding, and Assessment) and almost 50 tactical items were drafted.
To better support students who engage in helping area elementary students learn, an America Reads*America Counts (AR*AC) and Partners in Print (PNP) Scholarship program was conceptualized and developed. Over the summer, the coordinator will be working with STAMP Development and Marketing & Communications to develop materials to launch the campaign this fall.
To better accommodate studentsâ€™ schedules, AR*AC and PNP piloted an online training platform for the New Mentor Orientation, Van Driver training, and are in the process of developing virtual Training and Reflection session to provide an opportunity for students to reflect at the end of the year when it is challenging to bring students together.
National Alternative Breaks Award for Best T-Shirt of the Year went to UMD Alternative Breaks, designed by Michelle Delabrer of STAMP Marketing & Communications.
2016-2017 UNIT ACCOMPLISHMENTS The Leadership Studies Program expanded their commitment to student learning, by receiving course and DVCC approval for the 200-level course on Power, Privilege and Leadership. They also developed the new education abroad course, HESI418L: Haiti: Cross-Cultural Perspectives on Service and Leadership.
Services 24/7, a site managed by TerpService that provides information on local service agencies, is currently in its second year of operation; 2,855 individuals visited the site between July 1, 2016 and April 30, 2017. According to a survey of first-time visitors since the site’s launch in August 2015, 53% of respondents indicated they visited Services 24/7 to find services for themselves or others and 47% to locate volunteer opportunities.
The Alternative Breaks (AB) program conducted a new training this year for the Experience Leaders and Staff Advisors to develop skills related to critical areas such as leadership styles, goals, and expectations.
The number of Alternative Breaks experiences provided to students continues to rise: over 551 AB experiences were provided and filled this year!
A Trend in Leadership In 2007, LCSL offered the Leadership Studies Minor, with 9 students enrolled. By the following year, the number of students enrolled in the class nearly quadrupled at 33 students. Leadership Studies Certificate In Spring of 2015, students were able to declare a Certificate in Leadership Studies. By Fall 2015, the Leadership Studies Minor saw its highest numbers, with 82 students enrolled, 6 of whom were Certificate students.
The AB program also collaborated with The Clarice to host The Unity Project during Activation April and Maryland Day, engaging over 800 campus and community members in a community based learning, reflection, and dialogue on the intersections among individual identities.
Certified Interest By Fall 2016, the Leadership Studies Minor showed steady numbers, and the number of students enrolled in the Certificate nearly doubled.
Maryland LEAD (Leadership, Education & Development) continued a restructuring of their programs with the development of a new program, Maryland Leadership Advance, an intermediate level conference for experienced leaders. In the pilot year Advance saw 22 participants, all of whom indicated they were likely to recommend the program to others.
74 70 62
“I plan on becoming a physician and this trip has encouraged me to think about sustainability in the medical field. Specifically, I started thinking about hospital waste and how much could be reduced, recycled etc.” — Alternative Breaks’ Student experience
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
Activities Associate Director, Donna Lim Assistant Director, Joe Calizo Art & Learning Center and STAMP Gallery Coordinator STAMP Special Events Coordinator, Kristina Rubio
Hassanatu Savage, Student Accounts Associate, Student Organization Resource Center (SORC)
“Working as a student
Student Entertainment Events (SEE) Coordinator, Laura McGrath Hood Student Organization Development Manager, Ashley Venneman Student Organization Services Coordinator, Valerie LaHoud TerpZone Coordinator, Jaclyn Sutton
employee at STAMP has been one of the most meaningful and impactful experiences that I have had in my undergraduate career at UMD. It has opened doors to connect me with students and professional staff beyond my initial involvement of only being a part of the SGA.
I have excelled as a leader, met unforgettable individuals, and left a positive impact on the lives of many students.
Q6. I was extremely involved in [co-curricular] activities and organizations. —Gallup “Big Six” College Experiences Linked to Life Preparedness
During the All Niter and Homecoming, STAMP Special Events made extensive use of a photo booth app STAMP IT Services recently acquired the rights to use. This app will ultimately lead to a cut in costs resulting from no longer needing to contract with an outside vendor for a photo booth.
Unfortunately, the evening of ArtAttack, SEE’s annual spring show, one of this year’s performers cancelled at the last minute, resulting in approximately $10,000 in refunded ticket sales. The university’s Office of the General Counsel is currently managing the request to recoup costs associated with the cancelled performance.
The SEE Funding Board was able to allocate its entire budget of $37,000 in support of student organization programs, a goal not accomplished in several years. SEE also launched a virtual “Meet
the Directors” effort within their newsletter and website to increase transparency and interpersonal connection with other students on campus.
The STAMP Gallery fall exhibitions were featured in popular regional arts blog, BmoreArt. The Black Maths exhibit was reviewed in the Washington Post and listed repeatedly in the newspaper’s MD Going Out Guide.
Celebrating the 10th anniversary of the Contemporary Art Purchasing Program (CAPP), a retrospective exhibition featuring nearly every work in the CAPP collection was organized. Additionally, an online digital publication of the CAPP collection was developed. New this year, weekly spring meetings were held at the Phillips Collection, developing a stronger relationship between students and the gallery. STAMP Gallery staff and CAPP students met with a Phillips
2016-2017 UNIT ACCOMPLISHMENTS Collection conservator to learn about collection conservation.
The Art & Learning Center (ALC) renovated and reopened the darkroom addressing safety, processes, communications, and budget considerations. New instructors and courses like Modern Calligraphy were added or updated with new teachers in an effort to reach a wider audience with more diverse interests. In total, 20 courses were added or updated.
The new Student Involvement Suite has seen over 3,500 student organization bookings in its first academic year alone! TerpThon took over the Student Involvement Suite as a hub for their Day of Miracles, affording the organization the much needed visibility to successfully raise over $100k in 24 hours.
In the first year of the Student Involvement Suite, the Student Organization Resource Center focused on updating technology and software platforms to assist
student organizations. This included the launch of a new budget request system for student organizations hosted via OrgSync and a new system for managing space reservations in the suite, allowing the manager control over giving students card swipe access to the suite.
Over 15 programs were offered to students organization members in the Student Involvement Suite including trainings on translating student organization experience to a resume, conflict resolution, marketing 101, and licensing and fundraising. When asked if SORC provides programs or activities in which students are interested, 67% agreed.
TerpZone continued to offer engaging programs for students, such as Ladies’ Night and the Game Day experience. Veteran Student Life collaborated with TerpZone to host the annual “Battle of the Branches” tournament, providing veteran students an opportunity to engage in community building and promote TerpZone as a recreational space.
The Evolution of the Student Involvement Suite In the Fall 2016, STAMP opened its doors to the newly renovated Student Involvement Suite. During Homecoming weekend, STAMP hosted a ribboncutting ceremony serving as an opportunity to recognize the many supporters of the project. Gifts to support a conference room being named for Adele’s Circle of Women in honor of Dr. Marsha GuenzlerStevens were honored.
Student & Staff Contributions Featured in the suite is the “astral bench,” a gift from Dr. Marsha Guenzler-Stevens and Randy Stevens, inspired by the power of conversation. The space also includes custom crafted stools at the center counter. Student leaders and staff traveled to Maine to build the stools; if you look closely, each stool is signed by the student or staff member who constructed it.
STAMP ANNUAL REPORT 2016-2017
UNIT ACCOMPLISHMENTS 2016-2017
Engagement Associate Director, Donna Lim Assistant Director, Cori Carfagno Program Administrative Specialist, Irene Martin Graduate Student Life, Sarah Grun
Grace Derbyshire, Event Manager, Memorial Chapel
Memorial Chapel Manager, Denise McHugh Transfer & Off-Campus Student Life Coordinator Veteran Student Life Coordinator, Brian Bertges
“Denise McHugh and I first
met when she was my teacher for UNIV100, but since then [she] has been an amazing mentor and manager while working with me at the Memorial Chapel. Denise has taught me about the importance of always giving your all and facing challenges with a positive attitude and I’m grateful for the impact she has had on my college experience!
Q2. My professor(s) cared about me as a person. —Gallup “Big Six” College Experiences Linked to Life Preparedness
Graduate Student Life (GSL), in conjunction with the Graduate School, Graduate Student Government, and Graduate Legal Aid Office launched a Quality of Life survey to determine areas of opportunity and success around the graduate student experience both inside and outside the classroom. GSL was also able to offer over 65 in-person events for graduate students, enhancing awareness of on-campus resources such as the Graduate Legal Aid Office, University Health Center, Counseling Center, as well as identitybased resources such as the LGBT Equity Center, Multicultural Involvement and Community Advocacy, and the campus chaplains. A preliminary review of data collected from the Graduate Student Quality of Life survey indicates that over 70% of respondents found community or social programs to be valuable.
Over 1,200 individual students attended a Good Morning Commuters event!
Despite searching for a new coordinator this year, Transfer and Off-Campus Student Life
was able to conclude a significant restructure to the academic course and learning community offered through STAMP. The Transfer2Terp (T2T) learning community will maintain the strengths based curriculum while implementing a capstone project that includes student development theory and programming for all transfer students.
The Memorial Chapel engaged in a number of facilities updates, including undertaking a major audio upgrade, completing the construction and furnishing of the Chapel Interfaith Lounge, and is about to embark on a restoration of the Moeller organ. Through all the dust, the Memorial Chapel received a Couples’ Choice Award from the WeddingWire for the third year in a row!
In partnership with STAMP Marketing, a brochure was created for the Labyrinth in the Garden of Reflection and Remembrance to assist in educating the campus on the existence and use of the labyrinth.
2016-2017 UNIT ACCOMPLISHMENTS With funding from the Vice President’s Office, MICA’s efforts to provide training regarding how to best support undocumented students were formalized by the creation of the Undocumented Student Coordinator position in March 2017. This position was housed in the Engagement unit for the remainder of the academic year.
Using data collected in Spring 2015, Veteran Student Life (VSL) targeted recreational programming as an effective way to reach out to veteran students. To boost awareness and drive attendance, VSL partnered with STAMP Marketing to create a first-person visual campaign using real footage and photos from their events. Over the same period of time from the previous year, event participation increased from 138 participants to 215 (an increase of 56%).
Veteran Student Life partnered with the HSC Pediatric Center and University Recreation and Wellness to bring children with disabilities ranging from autism to spina bifida to the Eppley Recreation Center to paddle and
climb the rock wall, giving student veterans an opportunity to give back to the community and continue to serve. This program was funded through a private gift.
VSL, in partnership with University Recreation and Wellness, has been awarded the Veteran Affairs Adaptive Sports Grant for two consecutive years. VSL has used these funds to purchase golf, climbing, and biking equipment that is modified for those with disabilities and can be used by those with physical limitations. Over the last year, 282 participants attended sponsored events that used this equipment.
UMD Reflects The Garden of Reflection & Remembrance served as a critical space after the tragic death of Bowie State student, Lt. Richard Collins, III, oncampus in late May 2017.
This year, VSL piloted a STEM Tutoring Program to help student Veterans navigate the initial science, technology, engineering, and math related courses, helping to provide a strong foundation on which students can build throughout their academic career. Over this first year, 72 students individually met with 5 tutors for a total of 120 sessions. This program was funded with a gift from the Willcher Family.
Over 700 students, faculty, staff, and community members gathered at the garden labyrinth to seek solace and community after this tragic incident in a program facilitated by our campus chaplains. After the ceremony, many placed flowers in the labyrinth center or solemnly processed to the nearby bus stop to create a makeshift memorial where the tragedy had taken place.
“The tutors of the program legitimately seemed to enjoy helping me learn and improve at what I was doing. They were professional, timely, and effective. My grades dramatically increased upon enlisting them to help me.” “[Veterans STEM Tutoring] is a great program that truly helps us veterans, especially those who have been out of school for a while. These one-on-one sessions allow for clarification and understanding.” — Student Veterans on VSL STEM Tutoring Program STAMP ANNUAL REPORT 2016-2017
ISSUES & CHALLENGES
Issues & Challenges STAMP faced a number of challenges throughout the year and documented some issues for moving forward.
Over half of the units, including STAMP administration, were able to hire a talented cadre of new staff members to assist in fostering increased innovation and creativity within their units. This resulted in an increase in the amount of time spent supporting searches, training new staff, and a loss of some historical departmental knowledge. For some units, this prompted an increased effort to document procedures and processes to ensure an easier transition for new staff. In FY18, STAMP looks forward to having a well-trained team established who can work to advance STAMP’s mission which is to transform and enrich the Maryland experience. STAMP staff are increasingly observing that certain communities of students of color are over programmed. Many initiatives designed to support their success appear to be duplicative, thereby promoting what may be seen as competition among diversity units within and outside of Student Affairs. There is a need to reconsider how best to coordinate and align efforts across the division that create inclusive spaces which build community, cultivate leadership, and promote academic success among students of color. The North Entrance for STAMP is in need of repair and replacement; in approaching the project, we recognized the opportunity to build a weather break and to enhance seating
capacity by adding exterior seating. We believe these enhancements will enliven the football game day experience and drive traffic into STAMP retail and food establishments. As plans were underway, it became obvious that the project costs were greater than the $1 million threshold for project approval at the campus level. We have redesigned the concept and value engineered elements of the design. Construction documents are currently being prepared for what we anticipate will be a project that is under $1 million. The lack of large scale programming spaces on campus, exacerbated by the removal of Cole, has been a significant obstacle for STAMP and student programmers. SEE felt the impact of this change financially and in production roadblocks for their fall Homecoming Comedy show in Xfinity. The venue is too large for some shows and the ability to cordon off areas is not an easy solution. This is further complicated by the costs of using a facility with multiple entrances that require increased security and staffing costs. In the end, SEE moved the show to the Ritchie as they did not sell enough tickets to warrant the use of this large venue. SEE moved Art Attack back to Maryland Stadium and will host future Homecoming Comedy Shows in the Ritchie. Other registered student groups will try to find alternative locations for their events and/or secure significant funding to support the rent and production fees for the Xfinity Center.
The New Student Welcome in the fall of 2016 did not meet our programmatic goals; hosting the event in Xfinity resulted in high production costs and low quality sound, producing an event that did not fully engage students. A group of staff have planned an updated New Student Welcome that will be hosted this fall on McKeldin Mall and will feature an abbreviated program with President Loh and a picnic replacing the dinner service in University Dining Halls. STAMP staff and colleagues from Dining Services and Resident Life are working on this new model. New ventures including the opening of Edward St. John Hall, The Hotel, dining and shopping establishments on Baltimore Avenue will provide new competition for conference and meeting space, student lounging, and dining options. STAMP needs to continue to assess the market; in an effort to be a more attractive special events and conference space, and to compete with new amenities in The Hotel, STAMP has repainted the Colony Ballroom and refinished the floor. A major painting project in the Hoff Theater is slated for July of 2017. With the introduction of Anytime Dining, campus dining halls are open from 7:00 a.m. until 12:00 midnight. Students may not take food out of the dining hall and they no longer have “residual dining points” to use in STAMP’s restaurant, “Adele’s.” With 60% of the evening diners using dining points, Dining Services decided to close the restaurant in the evening. This decision was delivered late in the past academic year and staff in STAMP scrambled to think of ways to use this premium space for more than 3 hours per day. The impact of this new dining plan and a desire to evaluate how our current dining options support STAMP’s program and mission have us engaging the services of a food service consultant to evaluate our offerings.
FY17 STAMP FINANCIAL INFORMATION
2016-2017 Financial Information STAMP had a great year of financial performance in the 2017 fiscal year. We experienced an increase in revenue, primarily in mandatory student fees, as there was higher than anticipated first-year student enrollment. Also, we continue to find ways to maximize auxiliary revenue and increase donor and sponsorship support. While improving staff fiscal awareness and management, we were able to efficiently add programs and services offered at STAMP while contributing to our plant fund for the year. Our positive financial performance this year gives us confidence as we head into the 2018 fiscal year.
Foundation $190,603 = $16,288,608
Debt Service $2,780,303
Plant Fund $1,833,769 = $16,288,608
STAMP ANNUAL REPORT 2016-2017
2017-2018 GOAL STATEMENTS
2017-2018 Goal Statements Nurture a Welcoming & Inclusive Community This strategic theme focuses on the inclusion of multiple voices, viewpoints, and identities, infuses multicultural competencies into our programs and services, creates environments that are welcoming and accessible to everyone, brings people together to dialogue and connect in community, and ensures that programs and services focus on building connections.
• Develop initiatives that align with the University’s increased focus on diversity and inclusion in response to recent incidents as well as student advocacy and demands.
• Bring together colleagues across the university and within the surrounding communities to discuss and explore Multiraciality in the context of a hostile political and social climate for minoritized communities by hosting the Critical Mixed Race Conference in STAMP.
• Using data from the 2017 Graduate Student Quality of Life survey, Graduate Student Life will work closely with the 4G Network (Graduate School, Graduate Student Government, and Graduate Legal Aid) to create a more seamless experience for GradTerps, including updating the online Graduate Student Handbook.
• Create a task force to review current staff recognition opportunities and identify potential areas of expansion for nomination, recognition, and celebration.
• Continue to explore Diversity and Civil Liberties both as a way to ensure freedom of speech and teach/inform students on how not promoting civil liberties potentially impacts their own activism and advocacy.
continuing staff members who are non-computer users.
• A strategy will be identified and implemented to foster intradepartmental sharing of knowledge gained through professional development opportunities pursued by STAMP staff, affording all staff the ability to increase jobrelated knowledge and skills.
• Expand professional development activity among STAMP staff, with a focus on research and conference presentations, which will enhance data-informed decision making and the identification of promising practices around program improvement. Support travel to conferences with a new online travel request system.
• Leadership & Community
Enhance Learning & Development This strategic theme focuses on developing an understanding of student learning and development through engagement with our programs and services, and ensures learning outcomes across program areas. Priorities include enhanced opportunities for direct student engagement, as well as a focus on the undergraduate student staff experience.
• Review and redefine student employee learning outcomes for at least 75% of the student employees within STAMP and align these with the Divisional learning outcomes, renewing our commitment to fostering and measuring student employee learning and growth.
• Develop sexual misconduct training materials in the appropriate platforms and languages to train new and
Service-Learning continued their Self-Reflective process from the previous year with the conclusion of their “Strategic Outcomes” phase. Moving forward, the unit has a 5-year strategic plan focusing on four areas: Socially Responsible Leadership, Resource Allocation, Office Culture, and Assessment.
• SORC Financial Services will launch mandatory trainings, both in-person as well as online, for student organizations who are using SGA funds for travel-related expenses. This will include a review of current university travel policies and procedures to ensure compliance when coordinating travel arrangements for student organizations.
• Work with engineering students from the Small and Smart Thermal Systems (S2TS) program and the University Engineering & Energy office to present opportunities for
2017-2018 GOAL STATEMENTS a new energy efficient design and recommissioning of STAMP HVAC and mechanical systems.
• Areas will be identified in which student employees can be cross-trained on essential job functions to establish a seamless provision of services to customers and increase efficiency for STAMP operations.
• With the transition of Senior Council to STAMP, Activities staff will inventory and explore expanding efforts, scope, and results of the council to ensure high-quality senior class programming which both strengthens bonds to the University and prepares students to meet postbaccalaureate goals.
Enrich Staff Connections This strategic theme focuses on the relationships and communications among staff units and members, including increasing intradepartmental collaboration, establishing cross-training on critical functions, investing in each other’s programs/services, and sharing knowledge across units, as well as improving systems for internal communications, policy development, administrative procedures, and information sharing.
• A new workflow system, SmartSheets, will be implemented to enhance communication and project management within STAMP Marketing; use of this technology has been informed by results from a customer service survey of STAMP Marketing & Communications.
• Activities & LCSL will partner to integrate socially responsible leadership into curriculum,
of the department by ensuring adequate financial performance of self-support units, improved fiscal reporting, and training to enhance staff understanding of financial frameworks and processes.
resources, and experiential opportunities for student organization members in an effort to develop their skills and enhance registered student organization operations.
• A database of available inhouse professional development opportunities will be developed and publicized to increase cross-functional capacities, supported by increased staffing in Human Resources and the training request system developed in FY17.
• Activities will continue to be active leaders in the conceptualization, planning, and support of large campuswide events, including an enhanced Homecoming by working with our partners in University Relations.
Strengthen Financial & Physical Frameworks This strategic theme focuses on space needs/uses, long-term space planning, updating facilities/ furnishings, and concentrates our efforts on the development and use of technologies to improve our programs and services. This theme prioritizes creating financial planning systems, new revenue generation, cost savings, and efficiencies.
• STAMP will support the efforts of the Division of Student Affairs in realizing the annual campaign goal of $3 million for the 2017-18 year and will meet the expectations for STAMP initiatives set forth in those development goals.
• Further enhancements to STAMP financial procedures will be implemented in FY18 to ensure the overall fiscal health
• Establish and implement a mechanism by which units will be better able to track, store, and report on student engagement in their programs, developing an effective data collection strategy, supported by an expansion of card swipe technology. This will allow Stamp staff to identify areas for enhanced collaboration and develop a strategy to understand the impact on students of participating in multiple STAMP programs as it impacts learning, retention, and post-graduation success. A number of updates to webbased applications are planned for the coming year in an effort to modernize our web presence and provide an enhanced customer experience for those seeking information online.
• Implement Wayfinding Digital Signage throughout STAMP to better assist visitors in finding rooms and resources located in the building.
• Establish a task force of campus partners to begin the long-range planning for the expansion and/or renovation of STAMP to meet the growing demands for increased and enhanced programs, facilities, and services.
• Create a working group to develop a long term strategy for the South Campus Dining Hall third floor. Include short term and long-term plans including renovating the recording studio in WMUC. Partner with Dining Services to determine continued on next page STAMP ANNUAL REPORT 2016-2017
2017-2018 GOAL STATEMENTS continued from last page the best way to provide the infrastructure necessary to support any investment of resources by STAMP in this restoration. Establish a financial plan and phasing for construction to match available resources.
• Work with STAMP staff and colleagues from Facilities Management, Plant Sciences, and Landscape Architecture to design and install a green wall in the southeast patio of STAMP. A grant will be secured to underwrite this project. Develop plans for maintaining the plant stock and determine an assessment strategy to understand how the presence of plants influences visitor satisfaction and well-being.
• Work with the food service consulting firm, Envision Strategies, to conduct a comprehensive review and analysis of STAMP’s food related revenues, policies, retail and catering operations, facility use, and how to enhance food and program offerings.
• Reinvigorate participation in
the Green Office Program, developing a systematic process for certification renewal and increasing green office practices.
• Event & Guest Services will undertake an examination of the opportunities and challenges associated with events occurring in outdoor spaces.
• Complete design and begin renovation to replace the deteriorating infrastructure of STAMP north entry with an energy efficient an aesthetically pleasing high-volume entrance.
Promote STAMP’s Story This strategic theme focuses on how STAMP promotes programs and services to reach a wide audience. In addition to branding, this theme addresses how students and the broader campus community learn about opportunities in STAMP, as well as how STAMP and individual units communicate their identities to external audiences.
• Continue next phase of implementing the rebranded
STAMP Staff engaging in team-building exercises at their winter retreat in January 2017.
informal STAMP logo identity system and graphic standards, which includes assessing the need for identity systems for STAMP unit sub-brands, programs, and/or events. The objective is to develop cohesive visual identity systems for these sub brands to: 1) Bring greater awareness of their activities among their constituencies and 2) Establish standards that align with the STAMP brand.
• Conceptualize and conduct a research project through the STAMP Research Team, engaging colleagues from across the department in rigorous research, resulting in findings which serve the various STAMP units and the field more broadly.
• A system to identify, define, collect, and share success metrics will be designed and implemented, leading to an increased understanding in the health and growth of STAMP programs and services.
• Increase the amount of video content available online to students, staff, and other stakeholders.
WELCOMES & FAREWELLS
Welcomes & Farewells! We had many faces come and go within our walls, but we wish the very best to our departing STAMP staffers, and welcome the new faces whom have joined us!
Best Wishes to our Departing Graduate Assistants!
A Farewell to Departing STAMP Staff!
Welcome to the New Faces Joining STAMP’s Family!
Benjamin Jose Beltran, MICA
Keya Burks, Engagement
Julie Andrus, EGS
Avery Boddie, EGS
Dave Dessauer, LCSL
Lucinda Botlero, Administration
Suham Borjas, Engagement
Jude Paul Dizon, MICA
Susan Canady, EGS
Andrew Bowen, SEE
Avis Koeiman, EGS
Casey Maliszewski, Engagement
Melissa Ceballos, LCSL
Bertin Minsona, Facilities
Kai Kai Mascareñas, MICA
Shaina Destine, MICA
Daniel Ostick, Administration
William Post, LCSL
Asia Ewell, Engagement
Patty Tellor, Administration
Kate Ratcliffe, EGS
Jessica Roake, ALC
Kayla Vogel, LCSL
Kristina Rubio, Activities
Melissa Rocco, LCSL
Jaclyn Sutton, TerpZone
Kelly Sanders, LCSL
Sophie Tullier, Administration
Sara Thompson, SEE Will Thompson, IT Services Jamie Welch, Engagement Cecilia Wichmann, STAMP Gallery Morgan Williams, TerpZone Catherine Wilson, Administration
STAMP Staff ended the year with a splash, and took home the 1st Place Trophy at the Student Affairs End of Year Celebration 2017.
STAMP ANNUAL REPORT 2016-2017
16 17 stamp.umd.edu
Published on Jul 7, 2017
STAMP commits to creating a thriving environment for students at the University of Maryland, promotes multiculturalism, and strives for exce...