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REAL CHANGE BE PART OF A REAL CHANGE

MAGAZINE – SPRING/SUMMER 2016 - 17

THIS ISSUE: BRANCH COUNCIL:

Setting our Union’s Objectives

DELEGATE OF THE YEAR:

www.theser vicesunion.com.au

WOMEN:

Des Jackson

Emma Miller Awards and The Anna Stewart Program

AUTHORISED BY NEIL HENDERSON, BRANCH SECRETARY, AUSTRALIAN MUNICIPAL, ADMINISTRATIVE, CLERICAL AND SERVICES UNION QUEENSLAND (SERVICES AND NORTHERN ADMINISTRATIVE) BRANCH AND THE QUEENSLAND SERVICES, INDUSTRIAL UNION OF EMPLOYEES.


CONTENTS

REAL CHANGE

IN THIS ISSUE ...

REAL CHANGE MAGAZINE www.theservicesunion.com.au PRESIDENT: Lindy Henson SECRETARY: Neil Henderson ASSISTANT SECRETARY: Jennifer Thomas Published by the Australian Services Union, Queensland (Services and Northern Administrative) Branch EDITOR: Neil Henderson PRINTED BY: Harding Colour Printing T: 07 3907 6500 SERVICES CONNECT T: 07 3844 5300 F: 07 3846 5046 E: general@theservicesunion.com.au BRISBANE OFFICE 32 Peel Street (PO Box 3347) South Brisbane Q 4101 CENTRAL QUEENSLAND OFFICE 110-114 Campbell St (PO Box 5160) Red Hill, Rockhampton Q 4701 F: 07 4922 3919 NORTH QUEENSLAND OFFICE 485 Flinders St (PO Box 135) Townsville Q 4810 F: 07 4721 1582

DEVELOPMENT TEAM: DEVELOPMENT COORDINATOR: Justine Moran GOC LEAD ORGANISER: Danny Reeves SACS LEAD ORGANISER: Camille Furtado ACTING LEGAL AND INDUSTRIAL COORDINATOR - Rebecca Girard SENIOR INDUSTRIAL OFFICERS: James Mattner, Michelle Robertson, Tneka Springett INDUSTRIAL OFFICERS: Tammy Gaze, Jace Mitchell, Aaron Santelises ORGANISERS: Tony Austin, Tracey Coorey, Anna Herzog, Ben Jones, Chiara Lennox, Stuart Maggs, Chris McJannett, Jim Oliver, Jeanine Orzani, Louise Ryan, Zach Walsh ADMINISTRATION AND FINANCE COORDINATOR: Cary Pollack MEDIA/COMMUNICATIONS OFFICER: Belinda Hogan-Collis OFFICE MANAGER: Jane Grey TRAINER: Holly Patterson SUPPORT STAFF: Karen Davis, Debbie Draper, Vicki Kennard, Mary Maddocks ABORIGINAL AND TORRES STRAIT ISLANDER TRAINEE: Jayde Hagger

03 WELCOME SECRETARIES’ REPORT

04 INDUSTRY NEWS •

LOCAL GOVERNMENT

BRISBANE CITY COUNCIL

WATER

ENERGY

06 INDUSTRY NEWS •

ARMAGUARD

JETSTAR

RAIL

PORTS

SACS

08 BRANCH COUNCIL •

SETTING OUR

DES JACKSON

CELEBRATING OUR LIFE MEMBERS

QUEENSLAND •

DEVELOPING THE COLLECTIVE

VP FOR LOCAL

THROUGH TRAINING •

GOVERNMENT KATE

THE QLD COMMUNITY ALLIANCE

COTTER RECEIVES AWARD

13 SPECIAL INDUSTRIAL REPORTS

MEET OUR

THE EMMA MILLER •

BE CAREFUL OUT

ANNA STEWART

THERE - OUR LOYAL

PARTICIPANTS

PARTNERS HALL PAYNE LAWYERS WILL

12 SUPPORTING OUR MEMBERS AND LOCAL COMMUNITIES •

YOUTH COMMITTEE -

LOOK AFTER YOU WHEN AN ISSUE ARISES AT WORK •

ABUSE AT WORK-

NEW BENEFITS

HALL PAYNE LAWYERS

FOR STUDENTS

WIN APPEAL FOR

MAKING REAL

PARKING INSPECTOR

STUDENT BURSARIES Financial members of The Services Union with a child who completed Year 12 in 2016 are invited to apply for a Student Bursary. Each year, the boy and girl with the best Student Education Profile (SEP) each receive a Bursary of $750. To nominate your child, please send a photocopy of your child’s SEP containing their Senior Certificate, their Tertiary Entrance Statement including Overall Position (OP) and Final Position (FP) plus any supporting evidence by Friday, 10 February 2017, via post or email to: The Services Union Bursary PO Box 3347 South Brisbane Q 4101 Email: jane.grey@theservicesunion.com.au Please contact Services Connect on 07 3844 5300

02 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

WESTERN

10 WOMEN

AGENDA •

CHANGE IN

10 DELEGATE OF THE YEAR

Our Union Offices will be closed from C.O.B 23 December 2016. We re-open 3 Januar y 2017. We would like to wish all our members a safe and happy festive season.


SECRETARIES’ REPORT

SETTING OUR OBJECTIVES FOR THE NEXT TWELVE MONTHS BY NEIL HENDERSON & JENNIFER THOMAS

ABOVE: SECRETARY OF THE SERVICES UNION, NEIL HENDERSON WITH ENERGY SUPER MANAGER, EMPLOYER SERVICES ROBERTA ALBRECHT, DELEGATE OF THE YEAR, DES JACKSON AND ASSISTANT SECRETARY JENNIFER THOMAS.

The Services Union prides itself on the values of fairness, justice, democracy, dignity, equality and collectivism. With these values in mind, our Branch Council recently convened to discuss and recommend the Objectives for our Union for the next 12 months. We have a strong Branch Council made up of passionate members of our Union from all the industries we cover and from all over Queensland. They are an energetic collective voice, striving to continually improve working conditions and the culture of workplaces and our local communities. They believe our members all have the right to the dignity of safe and secure work! Our Union has had four main Objectives over the last couple of years (Visibility, Representation, Youth and Delegate Leadership) which the Branch Council has decided will continue to guide our Union. As a leading union, our visual brand reflects our values. We want to seize growth and partnering opportunities to enhance our impact, brand and reputation. We will continue to promote our values and vision to our members, potential members and the community. To do this we are, at the time of writing, in the process of updating our Union’s website, which we aim to launch by the end of 2016. The website upgrade has taken in to account member feedback and the aim is to make it more user-friendly. Together with this upgrade, we will be utilising social media to an even greater extent to increase our Union’s reach to potential members and members in the near future. We will also be developing a number of new member and Workplace Delegate tools which will not only assist members, but also promote our Union. We are continuing our 27 Ways and Growing Campaign, with the key objective of ensuring that Natural Disaster Leave and Domestic and Family Violence Leave are a part of every new Enterprise Bargaining Agreement, in every

member’s workplace. Excellence in representation is at the heart of our commitment to our members and the Branch Council has actioned a number of items for the next twelve months to ensure our Union continues to provide the very best representation for its members. This includes Branch representatives continuing their participation in National Industry Committees and creating a second stage Workplace Delegates’ Course. We also remain committed to continuing our efforts to ensure our Union is relevant to younger workers. Currently, our Youth Committee is working with local Universities and TAFES to encourage membership. Our Union will be focusing on how we follow these students through to establish a commitment to ongoing membership. Member participation and workplace leadership is extremely necessary to ensure we remain a strong union. To do this, we are working to ensure that we build on the legacy of our senior Workplace Delegates who are retiring and/or leaving workplaces, through the training opportunities we provide our future leaders. Whilst on the topic of workplace leaders, we would like to again congratulate our Workplace Delegate of the Year, Des Jackson from Ergon, Cairns. Thank you Des for all your great work. You can read more about Des on page nine. Thanks to our loyal partner Energy Super for sponsoring this Award again in 2016. We would like to also congratulate our Life Members: Richard Tarnawski; Deborah Hoogerdyk; Tom Glowka; David Milliken; Pat Keim; and Gary Wain. Thank you for your commitment to our Union. Finally, we would both like to wish all members a safe and happy holidays. We look forward to working with you all again in 2017. BE PART OF A REAL CHANGE |SPRING/SUMMER 2016-17 | REAL CHANGE 03


INDUSTRY NEWS

BARGAINING TO BEGIN FINALLY IN LOCAL GOVERNMENT THE

EXCITING

NEWS

FOR

MEMBERS

WORKING

IN

LOCAL

GOVERNMENT IS THAT THE LOCAL GOVERNMENT INDUSTRY AWARD HAS BEEN MADE.

Even better news is, conditions and entitlements that were axed by the former Newman Government have been restored! On top of this, the new Industrial Relations Bill 2016 is currently before Parliament. It is anticipated that the Bill will be voted on before the end of the year. This would not have happened if it was not for the activism and campaigning of our dedicated Workplace Delegates and activists working in Local Government. It’s taken a long time and a lot of hard work to have Campbell Newman’s and Jarrod Bleijie’s damage undone – but the positive results are a confirmation of what active union membership can achieve!

conditions. “Thanks to the hard work from many Workplace Delegates, members and union office staff, that didn’t happen,“ Margaret said. “We now have an Award that protects the conditions we’ve worked for over many years. It was a great outcome.” Bargaining for a new Enterprise Agreement has now also commenced and will continue into the new year. Margaret said it’s important for members to get active during the process. “It’s a huge job to negotiate the EBA and the only way to ensure we end up with an Agreement that protects the rights which are important to staff is to ensure the negotiating team understands what members want,” Margaret explained. “We need members who are willing to get information out into the workplace about the negotiations. We need members who are willing to talk to non-members about joining our Union because that gives us strength in the negotiations. It’s our EBA and without our input and guidance we may not end up fighting for the things that really are important.”

The Award has been operative from 1 September 2016 but requires further finalisation before any Certified Agreements can be made. Workplace Delegates have been attending Enterprise Bargaining Negotiation Training over the last six weeks. Training has been held in Brisbane, Rockhampton, Mackay, Cairns and Dalby, where Workplace Delegates from Councils all over Queensland have attended. The training is designed to inform Workplace Delegates about the new legislation, as well as the bargaining frameworks needed for successful negotiations. The training also looks at campaigning and most importantly, the identification and recruitment of new activists in Local Government workplaces.

MEMBERS OF THE LOCAL AUTHORITIES INDUSTRY DIVISION COMMITTEE MET TO DISCUSS ISSUES AT THE RECENT BRANCH COUNCIL.

BRISBANE CITY COUNCIL NEWS Thanks to the hard and dedicated work of Workplace Delegates at Brisbane City Council (BCC) employees now have new Salaried Staff Award, where all conditions and entitlements were retained. Vice President for our Union’s BCC Industry Division Committee (IDC), Margaret Evans said, the Award modernisation process had the potential to strip many

LOCAL GOVERNMENT WORKPLACE DELEGATES ATTEND TRAINING IN BRISBANE.

WATER UPDATE NEGOTIATIONS

FOR

NEW

ENTERPRISE

AGREEMENTS

(EAS)

and harmonious fashion.

IN QUEENSLAND URBAN UTILITIES (QUU) ARE STARTING TO BUILD MOMENTUM.

After a slow start, negotiations for all three EAs are now occurring fortnightly. An unusual aspect of these negotiations is that the Fair Work Commission (FWC) is involved. As part of the FWC’s ‘New Approaches’ initiative, Commissioner Booth is assisting all parties in an attempt to progress negotiations in a more effective 04 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

At Unitywater meanwhile, EAs proposed by the company are in the process of going to an employee vote. Union bargaining representatives remain concerned about the proposed Agreements that are currently on offer. Unfortunately, whilst some concessions were gained in the bargaining, management relentlessly pursued its own agenda. The proposed Agreements will significantly impact the conditions which members have had the benefit of for many years.


INDUSTRY NEWS

MEMBERS PROVIDED WITH A STRONG VOICE DURING MERGER PROCESS ENERGY QUEENSLAND CAME INTO OPERATION ON 1 JULY 2016.

The consultative processes has been supported by the State Government which ensured this merger has not been dominated by ‘managerial prerogative’; which was the former Liberal National Party Government’s mantra for change.

to discuss experiences and issues impacting them. These forums are helping to work out ways to best manage the impact of the merger moving forward. All parties are committed to commence discussions by April 2017 for new EBAs. In the lead up to these negotiations, member input and ideas will be sort through direct member surveys, paid time meetings and your Workplace Delegates.

Our Union continues to be admirably represented by senior Energy Workplace Delegates and union officials in the Industrial Relations Consultative Group (IRCG). Their good work in raising and resolving key industrial issues before they cause concern for employees has ensured a smooth process. We have already achieved employee Staff Transition Principles and fair Voluntary Redundancy processes and a State Government commitment to No Forced Redundancies. Each of these issues will be negotiated into new Enterprise Bargaining Agreements (EBAs) in 2017. Our Union is also pursuing an extensive alignment and review of policies through management working parties including; Employees In Transition, Development Plans and Pay Progressions, Recruitment and Selection, Drug and Alcohol, Fatigue, Investigation and Disciplinary processes. Workplace Delegates and organisers have also been busy conducting meetings with employees working at Energex, Ergon Retail, Ergon and SPARQ. Employees have had an open forum

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BE PART OF A REAL CHANGE | SPRING/SUMMER 2016-17 | REAL CHANGE 05


BRANCH COUNCIL AND LIFE MEMBERS

ASSISTANT SECRETARY JENNIFER THOMAS, BRANCH DEPUTY BRANCH PRESIDENT LINDY HENSON WITH VICE PRESIDENTS

MEMBER FOR FERNY GROVE MARK FURNER MP WITH LIFE

PRESIDENT AND VICE PRESIDENT FOR WOMEN RONNEE

TEHANNE DENHAM-JARVIS AND LORRAINE WALTER.

MEMBER TOM GLOWKA.

MEACHEN WITH MINISTER SHANNON FENTIMAN.

ASSISTANT SECRETARY JENNIFER THOMAS WITH LIFE MEMBER

BCC DELEGATE MICK GREEN, LIFE MEMBER PAT KEIM AND

LIFE MEMBER GARY WAIN.

DEBORAH HOOGERDYK.

MINISTER GRACE GRACE.

LIFE MEMBER RICHARD TARNAWSKI.

SACS IDC MEMBERS ROSEMARY LARKIN, SANDRA DOWMAN

SECRETARY OF THE SERVICES UNION NEIL HENDERSON WITH

AND DEMI BECKER.

LIFE MEMBER DAVID MILLIKEN.

OUR VISION AND VALUES CELEBRATING OUR ACHIEVEMENTS AND PREPARING FOR THE FUTURE BY LINDY HENSON - BRANCH PRESIDENT

CELEBRATING OUR ACHIEVEMENTS OVER THE LAST 12 MONTHS AND SETTING OUR NEW OBJECTIVES WAS THE AIM OF THE DAY WHEN OUR UNION’S BRANCH COUNCIL MET ON THURSDAY, 8 SEPTEMBER 2016.

After watching a video showing the highlights from the year, members of our Branch Council worked together to set our values, vision and the objectives which will guide our Union for the next 12 months. It was decided to will continue to build upon our Visibility Objective further via online platforms and through our campaigning. Our Union will also continue our commitment to representing members individually, through industry campaigns, and workplace committees, as well as

working with partner unions as part of the larger union movement. We will remain steadfast in recruiting and developing the next generation of workers through our Youth Objective with a focus on our current and potential student membership. Finally, we know that our Workplace Delegates are the backbone of our Union! We aim to continue training and mentoring our Workplace Delegates whilst also creating succession plans so the legacy of our retiring leaders can continue in all workplaces. We will continue to adopt innovative ways to connect members to each other, to the union office and the wider community. We will continue broader campaigns that connect with our local communities, such as Equal Pay.

08 REAL CHANGE |SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

The Branch Council dinner was also held at Queensland Parliament House that evening. Special guest speaker was the Minister for Employment and Industrial Relations, the Hon. Grace Grace MP who congratulated our Union on restoring fairness to Local Government employees! We also celebrated the accomplishments of members Richard Tarnawski, Deborah Hoogerdyk, David Milliken, Tom Glowka, Pat Keim and Gary Wain who were awarded Life Membership of our Union. We also celebrated the work of Des Jackson who was awarded Delegate of The Year. Congratulations to all!


DELEGATE OF THE YEAR 2016 CONGRATULATIONS TO DES JACKSON DELEGATE OF THE YEAR 2016 This year’s Delegate of the Year is Des Jackson (pictured right). Des has been a member for five years, and became a Workplace Delegate in September 2015. Since taking on the role as Workplace Delegate, he has been very active within his workplace. He has developed a strong relationship with other local Workplace Delegates from our Union, as well as the other unions who are part of the Single Bargaining Unit. Des was also instrumental in getting a consultative forum implemented within his business unit, which has been used to drive some important change in his workplace. He has a wealth of knowledge around renewable energy, and has been a very important part of the team which has developed our Union’s position around renewable energy. Des has represented our Union at a National Energy Summit, and is also our Delegate in the ASU’s National Energy Industrial Division Committee. He has written position papers concerning renewable energy and operating models for the new Energy Queensland entity. These papers are being considered within the merger groups and may result in changes that will affect the Distribution business for years to come! Despite his comparative short time as a Workplace Delegate, Des has achieved a lot for our members within his workplace, as well as our members industry wide. He has increased membership within his workplace and works closely with our other Workplace Delegates in Cairns. We thank Des for his enthusiasm, dedication, passion and hard work. You can read more about his achievements on our Union’s website, (www.theservicesunion.com.au). Many thanks to our partners Energy Super, our proud sponsor of the Delegate of the Year Award.

BE PART OF A REAL CHANGE | SPRING/SUMMER 2016-17 | REAL CHANGE 09


INDUSTRY NEWS

JETSTAR

ARMAGUARD THE

ARMAGUARD

QUEENSLAND

COUNTRY BRANCHES CLERICAL AND CASH PROCESSING

EMPLOYEES

ENTERPRISE

This year has seen continual changes of management at all levels and this has not assisted the implementation of the Agreement.

AGREEMENT BALLOT WAS HELD AND A NO VOTE WAS RETURNED (51/49).

After pressure from Workplace Delegates, management improved the offer to increase the superannuation contribution. The next ballot was successful and an application made to the Fair Work Commission for approval.

JETSTAR HAS INTRODUCED A NEW AUTOMATED ROSTERING

SYSTEM

AND

OUR

UNION

HAS

BEEN INVOLVED IN MANY DISCUSSIONS ABOUT ITS IMPLEMENTATION.

The Consultative Committee held its first meeting on 27 September 2016. This meeting was well attended and will be an important forum in the lead up to the next round of bargaining.

The Agreement was approved in July 2016 and is now being implemented. This negotiation was a tough one and Workplace Delegates played the most important role in ensuring the best conditions were achieved by constant communication with members and not settling for second best.

LEFT: JETSTAR WORKPLACE DELEGATE ADAM THOMPSON AND ARMAGUARD WORKPLACE DELEGATE AND VP FOR NQC&A LORRAINE WALTER.

Workplace Delegates from around the Jetstar membership network have been extremely vocal at consultative meetings around unfairness with rostering and allocations. This will be an ongoing discussion – watch this space! Since the new Enterprise Bargaining Agreement came into effect a little over 12 months ago, we have seen the implementation of the new team leader positions which were successfully negotiated in the last round of bargaining. There has also been a management restructure from the old Passenger Services Manager (PSM) to the new Airport Duty Manager (ADM) and the implementation of the new Ground Operations Controller (GOC). Workplace Delegates will monitor how this rolls out.

PORTS NEGOTIATIONS FOR A REPLACEMENT ENTERPRISE AGREEMENT HAVE STARTED AT GLADSTONE PORTS CORPORATION.

A major part of the preparation for bargaining was identifying the most crucial issues for members, and sorting them into a log of claims. Now that bargaining has commenced, it is critical for members to become involved in the negotiation process. ABOVE: MEMBERS OF THE RAIL IDC. (FROM LEFT) TERRY SMITH, TEHANNE DENHAM-JARVIS (VP), PATRICIA ADAMSON AND STEVE PEACOCK.

RAIL MEMBERS WORKING IN THE RAIL INDUSTRY AT QUEENSLAND RAIL (QR) AND AURIZON HAVE BEEN DEALING WITH A NUMBER OF KEY ISSUES AFFECTING THEM IN THEIR WORKPLACE OVER THE PAST FEW MONTHS.

Firstly, we have been seeking long term security of employment for members employed on the new Kippa-Ring line. Secondly, there has been an on-going review of the work that QR is ‘contracting out’ and our Union is working to ensure more employment opportunities are given to employees within QR. Thirdly, we continue to reviewing major policies with the aim to reintroduce conditions cut out during the period of the Newman Government and finally, we are requesting QR provide genuine redeployment opportunities to surplus employees. In Aurizon, issues around the rostering of train controllers and the interpretation of the Enterprise Agreement have been recent hot topics. In addition, the restructuring of the business is still an on-going issue for members. 06 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

It’s been shown that far better results occur in negotiations when employees act together to achieve an outcome. At North Queensland Bulk Ports (NQBP), members and their colleagues have seen the introduction of a Domestic and Family Violence Policy. Unfortunately, a subsequent review of the policy has concluded that it is deficient in several key aspects, meaning that NQBP has not adopted ‘best practice’. Our Union is in discussions with management seeking to have improvements made to the policy. The start of negotiations for a new Enterprise Agreement at Ports North will be in the near future. Although the current Agreement is not due to expire to mid-2017, negotiations will commence several months before that. Our Union will be commencing the preliminary steps of surveying members and compiling a log of claims in the first few months of next year.


INDUSTRY NEWS

THE COMMUNITY SECTOR AT FRONT OF STAGE THE SERVICES UNION CONTINUES TO PUT THE COMMUNITY SECTOR AT THE CENTRE OF NATIONAL AND STATE AGENDAS, ADVOCATING FOR CHANGE, ADEQUATE FUNDING AND JOB

paid DFVL for all, through awards, enterprise agreements and workplace policies. Our Union will continue to lobby all members of COAG around this issue

SECURITY FOR MEMBERS. THE NDIS

Following our Women’s Conference earlier this year, members met with Minister for Communities, Women and Youth, Minister for Child Safety and Minister for Multicultural Affairs Shannon Fentiman MP.

Our campaign to make the National Disability Insurance Scheme the best it can be has been taking off across the State, as the rollout continues. Assistant Secretary, Jennifer Thomas and Central Queensland Organiser Chris McJannett recently attended an NDIS Forum where disability support workers from the region discussed what the NDIS means for Central Queensland.

This was to provide the Minister with feedback regarding the Domestic Violence (DV) Specialist Court and how it was functioning from a Community Sector perspective. Members were also able to see the outcome of their lobbying, with the Minister announcing two new 72-hour crisis shelters; one in Brisbane and one in Townsville. This was also followed with an announcement of more refuge beds in Charters Towers and Charleville. These positive outcomes wouldn’t have occurred without the tenacity of our members.

Organisers Jeanine Orzani and Tracey Coorey are on the Workability Groups for Townville and South East Queensland respectively. Our Union also attended the Carers in Disability Expo in Townsville. As the NDIS rolls out across the Western and Southern Downs, we will continue to have organisers connected to the Workability Groups as they arise.

DOMESTIC AND FAMILY VIOLENCE LEAVE AND SERVICES

Our Union has been at the helm lobbying the State and Federal Governments to provide universal access to paid Domestic and Family Violence Leave (DFVL), through the We Won’t Wait Campaign. The Queensland Government listened to our members and announced at the COAG Summit of Reducing Violence Against Women and Children in October 2016, their support for universal DFVL. This was a huge win. Further to this, The Services Union working with Energy Queensland and the Queensland Council of Unions (QCU), held an event in Brisbane on Monday, 14 November 2016 calling for DFVL to be placed in our modern awards. This would enable meaningful support to those families who are most vulnerable. PORTABLE LONG SERVICE LEAVE CAMPAIGN

Our Union recently launched our next claim for members in our Investing in Quality Community Services Campaign - Portable Long Service Leave. Organisers have just started to collect data from members regarding this issue. Please complete the member survey at www.surveymonkey.com/r/PortableLSL We need as many members to participate as possible, so that we will have enough data to show the Queensland Government we mean business when it comes to portability of entitlements!

Our Union and Energy Queensland joined for White Ribbon Day events in Townsville and Rockhampton on 25 November 2016. This day was the start of a nationally co-ordinated period of activism by the union movement against gender driven violence as part of The 16 Days of Activism Against Gender Violence; a global campaign to raise awareness about violence against women and its impact on a woman’s physical, psychological, social and spiritual well-being. The Unions’ 16 day campaign is centred on ensuring universal access to DFVL by having it included in the National Employment Standards. The Campaign will complement all additional union approaches to winning BE PART OF A REAL CHANGE |SPRING/SUMMER 2016-17 | REAL CHANGE 07


WOMEN - EMMA MILLER AWARD

KATE COTTER - VP FOR LOCAL GOVERNMENT RECEIVES THE EMMA MILLER AWARD CONGRATULATIONS TO OUR VICE PRESIDENT FOR LOCAL GOVERNMENT,

KATE

COTTER,

THE

MUCH

DESERVED

RECIPIENT OF THE SERVICES UNION’S EMMA MILLER AWARD FOR 2016.

The Queensland Council of Unions (QCU) hosted the Emma Miller Awards on Friday, 14 October 2016 where Kate was presented with her award. Emma Miller was a strong advocate for workers and women’s rights in Queensland. She contributed to the political and social changes which took place during the late nineteenth and early twentieth centuries, notably the first vote for women in a Federal Election in 1903.

rights recognised, it is even greater to know that this Award helps to raise awareness of women in the workforce and advocate against the inequalities they experience, “ Kate said. “Women are not just a number. We are intelligent, driven and articulate. We have the right to contribute to decision making just as much as our male counterparts. I would encourage all women in the workforce to get on board with our Union and be a part of the journey for fairness and equality.”

Kate has carried on Emma Miller’s legacy in her role as Workplace Delegate and member of our Union’s Branch Executive. For years, Kate has been a relentless advocate for ensuring the voices of our members working in Local Government are heard. One her most recent acts was representing all Local Government workers at the Finance and Administration Committee during the debates regarding the Industrial Relations (Restoring Fairness) Bill 2015. Kate said she is truly honoured to be the 2016 recipient. “Whilst it is great having my contributions to the Union Movement and fight to improve workers’

ABOVE: KATE COTTER (SECOND FROM LEFT) CELEBRATES WITH MICHELLE ROBERTSON, JACE MITCHELL AND MARY MADDOCKS FROM THE SERVICES UNION OFFICE.

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10 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

16/10/16 1:03 pm


WOMEN - ANNA STEWART MEMORIAL PROJECT

DIANNE, HAYLEY AND KELLY CONTINUE THE WORK OF ANNA STEWART THE

SERVICES

WOMEN

THIS

UNION YEAR

HOSTED AS

PART

THREE OF

PASSIONATE THE

ANNA

UNION STEWART

MEMORIAL PROJECT.

Members of The Services Union, Dianne Hannant and Kelly Fiedler and CFMEU member Hayley Guinnane spent a week with our Union experiencing time on the road with organisers, sitting in negotiations with Industrial Officers and taking part in the daily running of our Union office.

everyday issues their members faced, and the ones our Union faces everyday through social and legislative changes, as they source the correct responses, actions and outcomes for each case,” Dianne said. “I have better knowledge, I can pass on to my work colleagues and feel confident knowing that we do not have to stand alone. Together we can achieve better outcomes.”

Anna Stewart was a journalist and active union official in Victoria from 1974 to 1983. In that time she was a Federal Industrial Officer with the Municipal Officers Association, a predecessor union of the ASU. She successfully began the first blue collar union campaign for maternity leave provisions and also spearheaded campaigns which recognised sexual harassment as an industrial issue. The Project has run since 1984 through most Trades and Labor Councils as an affirmative action program to increase women’s involvement in the union movement. Dianne said she met a wonderful group of women, all passionate about making a difference in their workplaces and for their work colleagues. “I experienced walking beside union Organisers and Industrial Officers as they dealt with the

ABOVE: ANNA STEWART MEMORIAL PROJECT PARTICIPANTS FOR 2016 - MEMBERS KELLY FIEDLER AND DIANNE HANNANT.

BE PART OF A REAL CHANGE | SPRING/SUMMER 2016-17 | REAL CHANGE 11


SUPPORTING OUR MEMBERS AND LOCAL COMMUNITIES

YOUTH-NEW MEMBER BENEFITS FOR STUDENTS OUR UNION WOULD LIKE TO ACKNOWLEDGE THE HARD WORK AND COMMITMENT OF OUR YOUTH COMMITTEE (YC) MEMBERS FOR THEIR WORK OVER THE PAST FEW MONTHS.

During this time, we welcomed the following new members to the YC, Brad Sparrow (pictured far left in the photo below with fellow YC members) and Hrisoula Muche. Brad is a student member of our Union studying social work. Brad is actively involved in advocating for people with a disability and is a board member of Labor Enabled. Brad recently delivered a presentation to students at QUT about the importance of being a union member when working in their respective industry. Hrisoula Muche is a member from our Social and Community Services Sector and has also worked on a range of community campaigns. She believes in equality, fairness and dignity for young people. Hrisoula has recently contributed to our Union’s blog: The Change Collective.

practical support and assistance our Union can provide to students. Our Union is pleased to announce that student members will now have access to the following services: • Union Law and Industrial Services; • Review of individual members’ contracts, particularly while on placement with an employer; and • Networking Nights (free entry to paid events). When young people participate, work together and take action, change happens. Help us create the leaders of tomorrow by creating the change today.

NEW MEMBER BENEFITS FOR STUDENTS!

Our YC met in November 2016 to make a recommendation to our Union’s Executive to change our membership arrangements for student members. The recommendations are based on feedback from members about the type of

TAKING REAL CHANGE OUT WEST! ORGANISER FOR THE SERVICES UNION, TONY AUSTIN TOOK A TRIP TO VISIT AND TALK TO OUR MEMBERS IN WESTERN QUEENSLAND,

CLOCKING

UP

OVER

6400

KILOMETRES

IN

THE PROCESS!

Visiting towns such as Goondiwindi, Quilpie, Boulia, Dalby, Mitchell, Birdsville, Inglewood, Chinchilla and Roma (just to name a few), Tony’s purpose was to touch base with our members and listen to any arising workplace issues. It was also a chance to update members in Local Government on the new Enterprise Bargaining Negotiations and Modern Award. Tony used the opportunity to speak with the management of a variety of Councils, strengthening working relationships prior to bargaining in Local Government.

ABOVE: TONY WITH MEMBER SHELLY NORTON

ABOVE: MEMBERS FROM INGLEWOOD -

FROM BOULIA SHIRE COUNCIL.

ANNA RABBITT AND RHYLL HANSEN.

Tony said it’s great to get out of Brisbane and hit the road. “I really enjoy being the Organiser for The Services Union whose job it is to touch base with our members out West,” Tony said. “I get the opportunity to meet with members in our rural, regional and remote areas and listen to their stories.” Tony will be travelling again in 2017. “I look forward to my next trip. I love being on the road and seeing all the landmarks and sites Western Queensland has to offer; even though I have had my car bogged a couple of times! The best part of it all of course is getting to catch up with our members.”

12 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

ABOVE: MEMBERS ELLEN SMITH AND KIM GREEN

ABOVE: TONY WITH MEMBER

WITH TONY IN ROMA.

GLENDA MCKNIGHT IN MITCHELL.


SUPPORTING OUR MEMBERS AND LOCAL COMMUNITIES

DEVELOPING THE COLLECTIVE THROUGH TRAINING THE

SERVICES

UNION

HAS

CONTINUED

ITS

SUCCESSFUL

WORKPLACE DELEGATE TRAINING IN THE SECOND HALF OF 2016.

The Basic Delegates Course has been run in Gladstone, Brisbane and Townsville during this period. Workplace Delegates leave the course feeling much more confident and enthusiastic about their roles, empowered and capable of taking on the multitude of tasks necessary to get people involved and take action together. They appreciate the practical aspect of the training course, and enjoy the interactive nature of the sessions which reinforce why working together is so important. Workplace Delegate Dave Ross said, there were some very important things he learned from the training. “The training refocussed my attention on my role as a Delegate as well as clarified my understanding of Domestic and Family Violence Leave. It also refocussed my attention on developing the collective.” If you would like to know more about Workplace Delegate Training please contact Trainer Holly Patterson at holly.patterson@theservicesunion.com.au ABOVE: WORKPLACE DELEGATES IN TOWNSVILLE AT THE BASIC DELEGATES COURSE IN OCTOBER 2016.

THE QLD COMMUNITY ALLIANCE CONSUMER DIRECTED CARE FORUM AS PART OF OUR INVOLVEMENT IN THE QUEENSLAND COMMUNITY ALLIANCE, THE SERVICES UNION PARTICIPATED IN A ONE DAY POLICY FORUM ON WEDNESDAY, 30 NOVEMBER 2016, ENTITLED ‘CONSUMER DIRECTED CARE – NOW AND INTO THE FUTURE’.

The Forum has been established out of the Alliance’s partnerships and was led by representatives from organisations such as Centacare, Queensland Council of Social Services, UnitingCare Queensland and The Services Union. The Forum examined the impacts and implications for consumers and those working in human services now and into the future. It also focused on the way people get the support they need. This is important for our members working in the Social and Community Sector, especially with the roll out of the National Disability Scheme (NDIS), which our Union has been heavily involved with. Assistant Secretary of The Services Union, Jennifer Thomas gave a presentation at the Forum which looked at the impact on the wellbeing and life outcomes for workers.

“Consumer Directed Care is a movement that’s changing the way people get their support. As the movement progresses, people are getting greater choice which allows them to customise the services they require,” Jennifer said. “This is pertinent around the NDIS for organisations where our members work. Organisations need to ensure that they have the systems and tools in place to provide Consumer Directed Care, so the workforce is also looked after. ” Jennifer said the Forum was important to get all stakeholders on the same page. “The Forum was an excellent way of examining the possible medium and long term outcomes of Consumer Directed Care and how we can collectively respond,” Jennifer explained. “As a union, we want to ensure our members who work in these services have a voice and that their wages and conditions are secured. Consumer Directed Care as a model could have the capacity to increase workforce casualisation and we are advocating of course against that. So, the Forum was a great platform to examine the impacts on the human services workforce as we adapt to new care models.” The Services Union will continue to advocate on behalf of members in SACS and keep them up-to-date of actions following this Forum. BE PART OF A REAL CHANGE | SPRING/SUMMER 2016-17 | REAL CHANGE 13


SPECIAL INDUSTRIAL REPORT

BE CAREFUL OUT THERE! BY NEIL HENDERSON B.BUS. LLB(HONS), ACCREDITED SPEC.WORKPLACE RELATIONS LAW, QLD LAW SOCIETY, LAW INSTITUTE OF VICTORIA.

THE BIG THREE ISSUES FACED BY MEMBERS OF THE SERVICES UNION WHICH HAVE A LEGAL DIMENSION ARE TERMINATION OF EMPLOYMENT, PERSONAL INJURIES/WORKERS COMPENSATION

might think looks like a better bet hasn’t been in practice long or seems to be telling you exactly what you want to hear or doesn’t even have an office, these are things you need to consider carefully.

AND FAMILY LAW.

These types of issues account for the largest number of referrals to our partner lawyers Hall Payne Lawyers, leaving aside Will drafting. We refer to Hall Payne Lawyers because our Union has had a long association with the firm and of course with John Payne, who is a highly respected lawyer and Life Member of our Union. He even worked for us in the late 1980s. Due to the long association, we know that our members who need to move to legal representation, after all that the Union can do has been done, will receive high quality work that will be most likely to deliver a good outcome. Every legal case is different and no sensible lawyer will ever approach a case on the basis that or tell a client that ‘..it’s in the bag’. Litigation is always unpredictable. That is why at The Services Union, we work on the basis that by ensuring you have professional and competent representation we will be covering the one variable that you can control in litigation. If you are being told that someone else can do a better job that’s fine, but always look behind the claim. Sure there are other firms around who might do as good a job and maybe even at a cheaper price. I would never say to you don’t shop around. Do however ensure that you look carefully at what is on offer. If the lawyer you

14 REAL CHANGE | SPRING/SUMMER 2016-17 | www.theser vicesunion.com.au

Look to see if they hold official accreditation in the field, particularly if they are holding themselves out to have specialist expertise or say they are considered to be experts (maybe only by themselves). When you are involved in these types of legal proceedings you will experience pressure which might make you jump at what seems to be much more attractive than the advice you have already received, but which may have no substance in the end. Think your decisions through, talk to us here at The Services Union and be sure that you are making the right decision about your future.


SPECIAL INDUSTRIAL REPORT BY HALL PAYNE LAWYERS

ABUSE AT WORK - HALL PAYNE LAWYERS WIN APPEAL FOR PARKING INSPECTOR IMAGINE BEING SUBJECT TO ONGOING ABUSE AT WORK – SO MUCH THAT THE COMBINATION OF NIGHTMARES, FLASHBACKS AND AN INABILITY TO CONCENTRATE MEANT YOU COULDN’T DO

made a complaint to the super fund requesting that they overturn the decision, which Sunsuper unfortunately refused to do. HPL then appealed to the Superannuation Complaints Tribunal.

YOUR JOB PROPERLY.

This is what happened to a parking attendant working for a local council. The worker found he wasn’t able to concentrate or do his job properly, and became increasingly scared of dealing with people. While at work, he was diagnosed with Post Traumatic Stress Syndrome. The symptoms of his condition eventually overwhelmed him and he had to stop work.

HPL was able to show that even though he had been on restricted duties to manage the ongoing effects of his injury, he did meet the ‘at work’ definition. We obtained evidence from his workplace that he was performing the full duties of his job, and based on our submissions it was difficult to argue that our client hadn’t met the at work’ definition, meaning he was eligible for, and entitled to, the full benefit of his insurance. At conciliation, Sunsuper finally agreed.

The parking attendant made a claim for Total and Permanent Disablement (TPD) benefits through his super fund, Sunsuper. They knocked back the claim, arguing he didn’t meet the ‘at work’ definition of his policy because he had been working on restricted duties. Having already been through so much with the actual injury, and the effects of having to stop work permanently, the last thing this worker needed was a hostile super fund rejecting his claim.

Our client received an extra $100,000 in TPD benefits that was rightfully his.

This worker came to his union lawyers - Hall Payne Lawyers (HPL) - to see what his options were. HPL took on the case on a no win, no fee, basis meaning that if the worker didn’t win, he didn’t pay. HPL could see the decision was wrong and

If you have a legal issue, whether in the super field or otherwise, contact the The Services Union for a referral to Hall Payne Lawyers. Call Services Connect on (07) 3844 5300.

If you’ve had a claim for insurance or other entitlements rejected, it’s possible there’s more to the story. HPL have successfully appealed decisions to all the major insurance companies and super funds servicing the membership of The Services Union and can help you access the full benefits you’re entitled to.

BE PART OF A REAL CHANGE | SPRING/SUMMER 2016-17 | REAL CHANGE 15


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Real Change Magazine Spring/Summer 2016-17