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INSIDE THIS ISSUE: From the Director


Panhandle Hero Storm Warnings and 9-1-1

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Training Opportunities National Telecomm Week

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From the Director

Contacts, Emails and Websites


Working Behind the Scenes



With absolutely no equipment budget for this biennium, it has been an overwhelming task to accomplish goals that each of the 23 dispatch centers can benefit from. Staff has been busy correcting some of the many database errors that have existed since 9-1-1 started. Additionally we have begun the long and challenging process of mapping, individually, the addresses within cities. As many of the telephone customers switch from landline phones to VOIP phones, cell phones, or whatever kind of phone that they come up with next, it will be more important to have our mapping system completely up to date and accurate including these civic addresses. Each of you will begin to see towns in your area that have actual address points on each residence and each building. This process will likely take years rather than months as the work is exhaustive. The long term goal is to plot each 9-1-1 call as accurately as possible. I feel this; in conjunction to the hard work that each of you do daily, will help locate those desperate callers, whom need to be found, as quickly as possible. Thanks to each of you for the hard work and dedication. Don’t forget we are here for you when you have questions or need assistance.

Mike Peters, Regional 9-1-1 Director

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Hello my name is Robin Grice from the Moore County Sheriff’s Office in Dumas, Texas. I was born in Ridgecrest, California to Bruce and Linda Milbern on December 21,1972 on a Navy base in the Mojave Desert. My parents moved us back to Dumas when I was 2 and I have lived here ever since. I graduated from Dumas High School in 1991. Shortly after getting a divorce in 2000 I needed to find a job to support myself and 2 kids, so I applied for dispatch and got the job. I have remarried and my husband, Tracy and I have been married for nearly 9 years. He has a son also so when I remarried I acquired another son. I now have 3 kids in total that are all teenagers and making my hair turn gray. I have been with Moore County for almost 12 years and love my job! Nothing is as rewarding as being able to help someone in need, and I enjoy serving the people of my community. I am now the Chief Dispatcher and have been for almost 3 years, and I am proud to say that I work with an outstanding group of people.

Thank You Robin for your past and future years with 9-1-1!

Telecommunicators play an important role in the storm warning process. The National Weather Service often advises citizens to call their local 9-1-1 center and “ask them to relay your report to the National Weather Service.” While most handle this function well, I have personally experienced situations when the dispatcher said they had no way of getting in touch with the NWS. I recommend that you take a moment to double check your communications link to the NWS (which is often an unlisted phone number to the NWS storm warning desk) before any future critical situation develops. Any report of dangerous weather (i.e., tornado, damaging winds, hail larger than 1”, flash floods, blizzard conditions, ice storms, etc.) should be relayed to the weather service. This service is more valuable than ever since these reports are now turned around in near-real time and displayed on television and emergency management weather systems. Having confirmation that a major storm is in progress helps meteorologists make subsequently better warning decisions as a storm unfolds and helps convince the public the danger is real. NATIONAL WEATHER SERVICE 1-806-335-1421


If there are any classes that you would like offered, please call or email Pamela Frisk or Melanie Davis. 1-800-687-7911 or Don’t forget to visit our Website go to “Training” at TCIC/NCIC Less Than Full Access April 10, 2012

April 14, 2012

8:00am to 5:00pm AC West Campus, Bldg C Room 125 Instructor:


Celeste High

8:00am to 5:00pm

AC West Campus , Bldg C Room 125 Instructor:

Pamela Frisk, PRPC

To Register call 806-356-3681

PRPC Sponsored

PRPC Sponsored

To Register call 806-356-3681

Ethics for Telecommunicators May 12, 2012


TCIC/NCIC Full Access

Location: West Campus Bldg. C, Room 125

April 10-11, 2012

Instructor: Pamela Frisk, PRPC

8:00am to 5:00pm

To Register call 806-356-3681

AC West Campus, Bldg C Room 125

PRPC Sponsored


Celeste High

Crisis Communications 2120 June 1-3, 2011

PRPC Sponsored To Register call 806-356-3681


Location: West Campus Bldg. C, Room 125 Instructor: Pamela Frisk, PRPC To Register call 806-356-3681 PRPC Sponsored

APRIL 8-14, 2012 The NPSTW has witnessed quite a few introductions in its relatively short history. Although originally developed by Patricia Anderson of the Contra Costa County (Calif.) Sheriff’s Office in the early 1980s, the NPSTW was thereafter redesigned as the “National Public Safety Telecommunicators Week” by Rep. Edward J. Markey (DMass.) a decade later in 1991. However, it didn’t end there, since, according to Congressional procedure, it was re-introduced twice more in 1993 and 1994. It was at that time that it became a much more permanent regular fixture and no longer needed an annual introduction – it just happened. However, the name was modified slightly to “International Public-Safety Telecommunicator’s Week.” Congress also established a resolution stating that there were over 500,000 telecommunications specialists.” Other estimates put this number to more than 200,000. Even though one does not need the NTW to honor their public safety dispatchers for their excellent works, this time during April is a perfect opportunity to do just that, on a yearly basis..

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Spring 2012 9-1-1NOW


P. O. Box 9257 415 W. 8th Street Amarillo, TX 79105

9 - 1 - 1 N OW Need a map?

IMPORTANT CONTACT INFORMATION PHONE NUMBERS Panhandle Regional 9-1-1 Network Toll Free Number—1-800-687-7911 Office Number—806-372-3381 Office Fax Number—806-373-3286 For Emergencies After 5pm Mike Peters—806-676-4284 AT&T 9-1-1 Outages 1-866-722-3911 National Weather Service 1-806-335-1421


911 Newsletter - Spring 2012  

911 Newsletter - Spring 2012

911 Newsletter - Spring 2012  

911 Newsletter - Spring 2012