Industry Goals
“Eula represented the epitome of customer service,” said Reid. “It was her nature to be kind to everyone, and she brightened the days of everyone who came into contact with her. She is truly amazing. We have about 400 monthly parkers in the garage, and she knew everyone’s first and last name. She also knew all about the parkers’ families and what was going on in their lives. She’s a devout Catholic, and she would also pray for her parkers.” In the era of automated parking, the personal touch that Sanders displayed was a delightful throwback to a simpler, more congenial past. As the response from her customers and co-workers
demonstrated, her personal approach was greatly appreciated by everyone who came into contact with her. “Eula is 81 years young and deserves some time to herself,” Reid says. “Still, everyone already misses her.” BILL SMITH, APR, is principal of Smith-Phillips
Strategic Communications and contributing editor of The Parking Professional. He can be reached at bsmith@smith-phillips.com or 603.491.4280.
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